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    February 14, 2017
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    April 28, 2025
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Corporate's Review Comments
 
Consider Us Home at the Candlewood Suites West Little Rock. Whether you are visiting us for a day or an extended stay, we have everything you need for a comfortable stay. We are an extended stay pet friendly hotel, so there is no need to leave your furry member of your family at home while you are away. Our amenities and well-appointed suites will surely exceed your expectations. Little Rock is home to many award winning hospitals. We are centrally located with easy access on and off I-430 and I-630 making it a breeze getting to your appointment at the nearby hospitals: Baptist Memorial Hospital, Arkansas Heart Hospital, St. Vincent's Hospital, University Hospital at the UAMS Medical Center and School, the world renown ACRC (Arkansas Cancer Research Center) and ACH (Arkansas Children's Hospital). For our Leisure and Vacation travelers, come browse the William J. Clinton Presidential Library and Museum or catch one of the many concerts offered at the Simmons Bank Arena. You can enjoy your personal space in an over-sized room with a full kitchen to help maintain your diet while on the road. Our complimentary Lending Locker is stocked and available for you to enjoy during your stay. We also offer a complimentary business center, 24 hour fitness center, and complimentary guest laundry facilities. Stock up on healthy or indulgent snacks offered in our Candlewood Cupboard. We look forward to seeing you soon!
 
Overall
2 out of 5
2 out of 5
Will not return
By Fortner5 from Tennessee
This hotel was not as expected. Upon arrival I was placed in a room that had not been cleaned. When moved to another room the experience wasn’t much better apart from the beds being made. The room was not clean, toilet and shower had hair on it. Shower rod was broken and hanging down so the curtain would only close halfway. Water pressure from the shower head was incredibly low. There was mold on the ceiling. The floors in the room felt greasy and surfaces did not look as if they had been wiped down. My daughter cried because she did not want to stay here but since my room was unrefundable I felt as though we had no choice. We will not ever return.
Customer avatar
Posted by
onAugust 18, 2021
Dear Shopswank,
Thank you for choosing Candlewood Suites West Little Rock, for being our IHG Rewards member since 2018 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness, maintenance and comfort in our room. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests' experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites San Antonio Airport. We are thrilled to have you here at our convenient and comfortable location near the San Antonio Airport. Whether you're visiting for business or leisure, our dedicated team is here to ensure your stay is exceptional. Relax in our spacious suites, take advantage of our complimentary breakfast, and enjoy our unique amenities designed to make you feel right at home. Explore the vibrant city of San Antonio, and rest assured that you have a cozy retreat to return to at the end of the day. Thank you for choosing Staybridge Suites San Antonio Airport. We look forward to making your stay unforgettable.
 
Overall
2 out of 5
2 out of 5
Not clean
By Michelle from Dallas, TX
The room itself was not clean. There was hair all over the floor, the shower wasn’t clean and there was an enema bottle left in the shower.
Customer avatar
Posted by
onAugust 18, 2021
Dear Michelle,
Thank you for choosing Staybridge Suites San Antonio-Airport and for being one of our newest IHG Rewards members.
I would like to apologize for any inconvenience caused by the service of our staff and the cleanliness, as well as comfort, in our room. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests' experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to this full service Holiday Inn Scranton East located at the intersection of I-84/380/81 in Dunmore, Pennsylvania. We are located just one exit from downtown Scranton and many of our areas businesses like Lockheed Martin, Invenergy, Kiewit, Fastenal and McLane as well as attractions like PNC Field, home of the Scranton Wilkes-Barre Yankees. Visiting our area schools, universities, casinos or hospitals? Marywood University, University of Scranton, Keystone College, Lackawanna College, Penn State Worthington Campus & Geisinger CMC and Commonwealth Health Hospitals just minutes away. We are a great business location! We are located close to the Wilkes-Barre/Scranton International Airport, Keystone and Mid Valley Industrial Parks, Cinram, Tobyhanna Army Depot, Glenmaura, Elk Mountain, General Dynamics, Metlife, Prudential, Cigna, and more! We are ideal for a vacation visit! Our hotel is close to NASCAR Pocono Raceway, Marjon Golf Course, Mohegan Sun at Pocono Downs Casino and The Steamtown Marathon! Stay with us after a Scranton/Wilkes-Barre Yankees game, a show at the Toyota Pavilion at Montage Mountain, or a visit to Steamtown National Historic Site, Pocono Downs Racetrack, Montage Mountain Ski Resort or shopping at the Crossings Factory Outlet! We are close to many things to enjoy including Riverfront Sports Complex, and Cinemark and Regal Cinemas! We offer a variety of amenities to make your stay most enjoyable like free Wi-Fi. Check out all we have to offer!
 
Overall
2 out of 5
2 out of 5
Not clean!
By Kat1 from New Jersey
Bathrooms were not clean!; waitresses unhelpful at breakfast. If I paid 50 bucks it would have been my money’s worth.
Customer avatar
Posted by
onAugust 18, 2021
Dear Kat1,
Thank you for choosing Holiday Inn Scranton East - Dunmore and for being our IHG Rewards member since 2019.
I would like to apologize for any inconvenience caused by the cleanliness in our room, the service of our staff and not meeting your expectations for your breakfast. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests' experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located at the heart of a picturesque village, the Holiday Inn Express & Suites Tremblant sits on this four-season holiday destination and ski resort. Tremblant welcomes you with newly updated mountain facilities and a European-style pedestrian village with world-class lodging and amenities, restaurants, boutiques and things to do. In the summer, take advantage of the surrounding nature with a pristine freshwater lake, a splendid mountain with endless hiking possibilities and a host of activities. Serving as a launch pad for a wide variety of sports and family recreation, the village is the starting point for activities such as hiking, biking, zip lining, running, and more. Let’s not forget Le Diable and Le Géant, two of the best public golf courses in Quebec, as well as the Beach and Tennis Club which boasts magnificent sunsets on Lac Tremblant. After a full day, guests will appreciate the festive mood of the 40 restaurants, bars and cafés, over 30 boutiques for shopping, a casino, and a fitness centre. There is so much to enjoy at Tremblant. Holiday Inn Express & Suites Tremblant is the place to be: comfortable rooms, attentive customer service, free Express Start™ Breakfast, Wi-Fi network, sauna, outdoor whirlpool bath, and swimming pool in the summer. With year-round musical, cultural and sporting events, Holiday Inn Express & Suites Tremblant will delight guests dreaming of a mountain getaway.
 
Overall
2 out of 5
2 out of 5
Poor customer service.
By Alina from Montreal
Hotel barely offers anything in the room. Had to go downstairs at the receptionist to ask for toothpaste, laundry bag, etc. Hotel elevator was not working properly, when I told the receptionist, she told me take the staircase over there, I don’t think its the right way to talk to your customers. Breakfast had only boiled egg as their vegetarian option. They will not even make hot chocolate because their boiling water machine does not work. Hotel receptionist would walk outside constantly to smoke. The hallways and rooms are extremely dark, lighting is super bad, all yellow lights, no brightness. The air condition makes very loud noise constantly and does not work properly, room isn’t cold enough. For breakfast we are given toast, that we have to toast ourselves in the room, and when we did that, the alarm started going on. I was told we have to reserve the hot tub only on the day of, starting at 7am we can reserve. I went there at 7:30 the next morning, the other receptionist told me its already full.
Customer avatar
Posted by
onAugust 19, 2021
Dear Alina,
Thank you for choosing Holiday Inn Express Tremblant and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff, the comfort of our room and the limited choices of food for vegetarians in our hotel. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests' experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
At the intersection of local thrills. Centered in our vibrant city's most electric neighborhood, the energy of the hospitality-forward Gateway District pairs effortlessly with the welcoming vibe of Hotel Indigo Cleveland Downtown. Located in the heart of a lively entertainment district and business hub, our cozy guest rooms feature sleek yet playful design inspired by the neighborhood’s historic theaters. Work solo or host meetings safely in one of our four meeting spaces and enjoy a memorable meal or local craft brew at the Headliner Bar + Eatery. Whether you're in town for business or leisure, our hotel is centrally located in the Historic Gateway District near everything you want to do. When live sports are scheduled, guests love that we're just steps away from Rocket Arena, Progressive Field, and Browns Stadium; the proud homes of our Cleveland Cavaliers, Cleveland Guardians and Cleveland Browns respectively. You can easily get out to explore the city's many attractions and neighborhoods by utilizing RTA's rail transit system. Walk or drive to the world-famous Rock and Roll Hall of Fame or enjoy a live performance at one of six historic theaters located at Playhouse Square, only several blocks away.
 
Overall
3 out of 5
3 out of 5
Ok stay
By Havin from Ohio
Stay was OK it was a little bit loud valet was a little slow but other than that overall it was a nice hotel
Customer avatar
Posted by
onAugust 19, 2021
Dear Havin,

Thank you for sharing your impressions of your recent stay with us, and for being one of our newest IHG Rewards members.

I am very happy that the service of our staff and the cleanliness, as well as the comfort, in our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about the noise, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Comfort and Convenience Await Peoria, AZ Hotel's Guests An enthusiastic, tenured staff of professionals and a plate of fresh-baked cookies are waiting to greet you at the Holiday Inn Express® Hotel & Suites Peoria North - Glendale. For business travelers, our hotel's location near Phoenix, Arizona is a plus. Several major manufacturing and high-tech companies operate in the area, including Boeing, Siemens, Honeywell, Hewlett-Packard and the Ford and Toyota Proving Grounds. The complimentary high-speed, wireless Internet access makes getting business done quick and easy. Additionally, there is an endless list of attractions and leisure activities for our hotel's guests. In Peoria, AZ, baseball fans can go to the Peoria Sports Complex, Camelback Ranch or Surprise Stadium to watch their favorite MLB Spring Training games. Lake Pleasant provides endless fun in the sun, water skiing or relaxing on a pontoon boat. Avid golfers can partake in the area's extensive collection of top-notch golf courses, including The Legends at Arrowhead and Quintero Golf and Country Club, one of the top 10 courses in America. Enjoy endless shopping at Arrowhead Mall or catch a college or NFL football game at University of Phoenix Stadium. From this hotel's great location in Peoria, AZ, visitors can easily take in the best that West Phoenix has to offer. Our experienced staff makes your satisfaction their priority, so make your reservations today!
 
Overall
3 out of 5
3 out of 5
Bath Tub Issues
By MustangGal from Tucson, AZ
When I got into the tub to take a shower there was a bubble the length of tub. It was like walking on a waterbed. When I told the guy at the front desk, he didn't seem concerned about the fact that both rooms had the same issue. Today you may not have issues, but you will and it could take out several rooms as the water moves down each floor.
We will not be back.
Customer avatar
Posted by
onAugust 19, 2021
Dear MustangGal,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2020 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff and the maintenance of our bathroom. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and sleeping quality in our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience comfort, convenience, and Midwestern charm at Holiday Inn Bloomington – University Area hotel. Located off I-69, we’re minutes from Indiana University, Memorial Stadium, and Assembly Hall, as well as IU Health Bloomington Hospital. Our prime location offers easy access to downtown Bloomington’s vibrant dining and shopping scene, Lake Monroe, and attractions like the IU Art Museum and local wineries. Business travelers enjoy proximity to major companies like Cook Inc., Baxter, and NSWC-Crane Division. Host seamless corporate events or memorable social gatherings in our versatile meeting space for up to 200 guests, supported by our Business Center. Plus, our hotel is pet-friendly, ensuring every member of the family is welcome. Elevate your stay with top amenities like a 24-hour Fitness Center, seasonal outdoor pool, and on-site dining at Burger Theory, where kids under 12 eat free. Enjoy free parking, complimentary Wi-Fi, and spacious guest rooms designed for relaxation. Whether you’re cheering on the Hoosiers, attending a conference, or exploring local culture, we provide the ideal stay for every traveler in Bloomington!
 
Overall
3 out of 5
3 out of 5
A clean but small room
By Agit99 from IL
I know that there are difficulties getting enough staff during Covid. The entire hotel seemed very clean but the rooms are pretty outdated and small. The bathroom area is small. But the staff was very pleasant and helpful.
Customer avatar
Posted by
onAugust 19, 2021
Dear mmhrt,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2004.
I am sorry to learn that our hotel did not meet your expectations regarding the size of the rooms in our hotel. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service and cleanliness in our hotel was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located in a quiet, yet convenient suburban market, the Staybridge Suites Littleton is conveniently located for many business locations and is minutes from downtown Denver attractions, shopping locations and more. Travelers enjoy this extended stay hotels convenient location in the south Denver area, as well as its spacious suites and extra amenities. Business travelers welcome the hotels proximity to the Red Rocks Amphitheatre, Bandimere Speedway, Aspen Grove Shopping Center and Park Meadows Mall . The Staybridge Suites Littleton location is also close to businesses such as Comcast, Century Link, Great West Financial, Raytheon, Lockheed, Leidos and Kaiser . In addition to beautiful surroundings and a convenient location, the Staybridge Suites Littleton hotel features a host of amenities such as complimentary hot breakfast, great fitness center, complimentary laundry facilities, 24 hour pantry, and a friendly staff to help make your stay a pleasure. Take advantage of the complimentary WiFi access and enjoy this all-suite hotel, which gives guests room to spread out, space to work and a place to relax. There is no patio in the area that boasts the breathtaking views like this hotel does. Grill and chill on our serene patio.
 
Overall
3 out of 5
3 out of 5
Not worth it.
By July2021guest from Nebraska
When we arrived, first thing at 3 o’clock we were immediately told our room was overbooked which was a huge issue considering we needed a king room with an en suite for our newborn baby so that we could all sleep. It took the bride and some other hotel guests to sort out the issue and get us a king suite the staff did not. When we got bedding for the pull out couch I had huge urine stains on it, the bathroom had hair all over the floor of the shower, and we open the dishwasher we were hit with a God awful smell of moldy dishes that had been in there for quite some time. There’s also old food and toenail clippings underneath the pull out couch. It took many rounds of complaining and finally towards the end someone to discount our room $50 which we did appreciate.
Customer avatar
Posted by
onAugust 19, 2021
Dear July2021guest,
Thank you for choosing Staybridge Suites Denver South – Highlands Ranch.
I would like to apologize for any inconvenience caused by the service of our staff, the cleanliness in our room and that we weren't able to provide you the room type you requested right away. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times. But I'm glad that you were able to get a discount.
I will use your comments to improve our guests' experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to avid hotel Prattville – Montgomery in Prattville, Alabama. Only a short drive from RTJ Golf Trail at Capitol Hill, Wilderness Park and Bamboo Forest, and Bass Pro Shops, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day. Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Prattville – Montgomery in Prattville, Alabama.
 
Overall
3 out of 5
3 out of 5
Cleaning
By Guida from Alabama
I have sent a message to corporate But I felt the filthy shower and lack of elevator service hindered my otherwise great stay quite a bit
Having my granddaughter clean our shower on vacation seems very unacceptable Someone of the staff smoking at the exit door cracked open near the one elevator and breakfast area also is completely horrible.
Had thought we had found our new go to hotel until these issues made us question our future decision
Customer avatar
Posted by
onAugust 19, 2021
Dear Guida,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our new IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the cleanliness in our bathroom, our breakfast and for having lack of elevator service. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Comfort meets convenience at Crowne Plaza Chicago O'Hare Hotel & Conference Center, just two miles from O'Hare International Airport. Enjoy the ease of a short walk to the nearby L station, offering direct access to Downtown Chicago, making it the ideal location for both business and leisure travelers. Explore Parkway Financial District, Allstate Arena, and the Fashion Outlets of Chicago with ease. With 55,000 square feet of event space, including a grand ballroom, amphitheater, and 27 meeting rooms, we cater to every occasion. Enjoy top-notch amenities like a free airport shuttle, Fitness Center, indoor pool, and free Wi-Fi. Savor onsite dining from our four restaurants and unwind in our guest rooms and upgraded suites with premium bedding. We are your gateway to the best of the Windy City!
 
Overall
3 out of 5
3 out of 5
Acceptional room
By Mytran80 from Fort Wayne
Overall stay was good , one concerning issue , my $50 deposit, it’s been 2 weeks and my $50 hold has not been released, still waiting and it’s annoying to look at a $50 pending charge on my card for 2 whole weeks
Customer avatar
Posted by
onAugust 19, 2021
Dear Mytran80,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the billing issue. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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