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    February 14, 2017
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    April 28, 2025
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Corporate's Review Comments
 
Seamless travel awaits at Holiday Inn Harrisburg East, near the train station, with a free shuttle from Harrisburg International Airport (MDT). Just off the PA Turnpike and Route 283, a short drive from Hersheypark and Downtown Harrisburg, exploring attractions is easy. Visit the National Civil War Museum and enjoy outdoor adventures at Gettysburg and the PA Farm Show Complex. Catch a game or concert at Giant Center or tee off at nearby golf courses. Relax with a refreshing dip in our pool, work off stress in our Fitness Center, and enjoy breakfast and dinner at our onsite restaurant. Later, unwind with a drink in our taproom. From meeting spaces to free parking and Wi-Fi, we ensure a comfortable, hassle-free stay in Harrisburg.
 
Overall
1 out of 5
1 out of 5
Worst Holiday Inn ever
By Lu_lu_DC from DC
Do not stay here! This is the worst holiday inn i have ever seen. So old and dirty. The ac barely worked and the dust gave me a sore throat.
Customer avatar
Posted by
onJanuary 21, 2022
Dear Lu_lu_DC,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2005 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room and the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tallahassee I-10 East, where comfort meets convenience just off Interstate 10 at Exit 203. Whether you're here for business, pleasure, or a quick stayover on your way to Disney, our hotel is designed with you in mind. Located eight miles from downtown, you can enjoy a peaceful retreat while still being close to all that Tallahassee has to offer. Unwind by our outdoor pool, catch up on work at our Business Center, or stay productive in your room with our spacious work desks. Plus, with complimentary Wi-Fi throughout the hotel, staying connected is a breeze. Start your day right with our signature Express Start Breakfast—on the house, of course! Looking to stay active? Our 24-hour Fitness Center is ready when you are, and with all-new accommodations, your stay will be nothing short of exceptional. With rooms designed for major comfort, including plush duvets and a choice of pillows, grabbing some z’s in a sparkling clean room will be one of the highlights of your stay. When it’s time to refuel, you’ll love our nearby dining options like Ted's Montana Grill, Walk-On's Sports Bistreaux, and Bonefish Grill. And if you're here for game day, you'll be just minutes away from Florida State University's Doak Campbell Stadium and FAMU's Bragg Stadium. At Holiday Inn Express Tallahassee I-10 East, we’ve got everything you need for a smart, stress-free stay. Come experience the best of Tallahassee with us!
 
Overall
1 out of 5
1 out of 5
Dirty room refrigerator was sitting in the middle of the room
By Dawn
The room was dirty the beds look like someone had just got out of them there was a refrigerator sitting in the middle of the room the room smelled like dirty water
Customer avatar
Posted by
onJanuary 21, 2022
Dear Dawn,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the cleanliness in our room and the smell from our refrigerator. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to One of the Best Hotels in Goshen, Indiana You'll feel right at home in one of our Goshen hotel's comfortable rooms during your visit to the heart of Northern Indiana's Amish Country. Located 35-miles southeast of South Bend and the University of Notre Dame, the Holiday Inn Express® Hotel & Suites Goshen provides a quiet escape while being convenient to the big city. Situated in the midst of Amish Country, our hotel is close to scenic farmland and shopping, where you can pick up pottery or a handmade quilt. Don't be surprised when you see horse-drawn buggies on your excursions to the nearby towns of Elkhart, Shipshewana and Nappanee. The Holiday Inn Express® Hotel & Suites Goshen is centrally located, making it one of the best Amish Country hotels. Known as the RV Capital of the World, Elkhart County is home to many recreational vehicle companies like Dutchmen and Enduramax, both of which are located in Goshen. The hotel's close proximity to these businesses makes it a perfect place to stay. Our Business Center is complete with fax and copier, it is open 24-hours for your convenience. During your stay you can enjoy many of our Goshen hotel's excellent amenities including an indoor heated pool, 24-hour Fitness Center and complimentary hot breakfast bar. Book your reservations now to take advantage of great deals and rates for our first-rate accommodations, some of the best among hotels in Goshen, Indiana.
 
Overall
1 out of 5
1 out of 5
Bed was comfy however service and cleanliness poor
By Cathy from Goshen
Until new staff is hired I would not recommend. The bed was comfortable. The check in staff was not good at all. The morning manager did assist and apologize for our issue.
Customer avatar
Posted by
onJanuary 21, 2022
Dear Cathy,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff and your check in experience. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the comfortable bed was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Discover an unforgettable vacation getaway at the Holiday Inn Express & Suites Largo – Clearwater . Our hotel is just a short distance to Florida’s West Coast number 1 destination, Clearwater Beach featuring beautiful white sand, night clubs, dining, water sports, our local Flip Flop Shop Belleair and outdoor activities. Use our hotel's convenient location as a starting point for day trips to St. Pete Pier, St. Petersburg’s Salvador Dali Museum, Clearwater Marine Aquarium, or Tampa’s Busch Gardens. Along with easy access to Tampa International Airport (TPA) and St. Petersburg-Clearwater International Airport (PIE), we also provide a central location near Morton Plant Hospital and Largo Medical Center. Our newly renovated pet friendly hotel is the perfect place to stay when visiting Clearwater. Our hotel features hot complimentary buffet breakfast , 24 hour Business Center, 24-hour Fitness Center, 24-hour guest laundry, high speed Internet access and an outdoor pool . Business travelers will find that our hotel's location is convenient to all businesses located in Clearwater and St. Petersburg. Make your reservations at our Holiday Inn Express & Suites Largo, Florida hotel today and let our staff help make your vacation or business trip easy on you! We are OPEN and here to serve you.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Dutydog13 from WA
Upon check-in, I was thanked for being a gold star member and that I was being upgraded to a suite, got to my room and it was just a regular room, not a suite at all. At this hotel you have to ask to have your room cleaned, and if the staff doesn't feel like cleaning your room they will simply put a do not disturb sign on the door and tell management they couldn't clean the room because of the sign (I ended up with two of these signs).
Customer avatar
Posted by
onJanuary 21, 2022
Dear Dutydog13,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2020 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room, our breakfast and that the room was not serviced. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Beaumont East-Medical Ctr Area is Beaumont's newest full-service hotel located in the heart of the Downtown's business district. You will find comfort and impeccable service at one of the most convenient locations in Beaumont, TX . Only minutes from Jack Brooks Regional Airport , you will spend less time in traffic and more time doing what you came to Beaumont to do. We are centrally located at I 10 and 11th Street in the Golden Triangle. Your closest full-service hotel to the Federal Courthouse, the Port of Beaumont, Christus St. Elizabeth Hospital, Parkdale Mall, ExxonMobil Refinery, IRIS Fire and Safety Training, Entergy, Optimus Steel, Lamar University, and only five exits from Ford Park. Holiday Inn Beaumont East-Medical Ctr Area offers 160 beautifully decorated sleeping rooms along with four meeting rooms. All of our rooms and public space feature high-speed Internet access complimentary. Red River Bar and Grill is serving breakfast and dinner daily. We offer the latest technology for amenities such as LED flat-screen TVs and Keurig coffee systems. Enjoy our outdoor pool or 24-hour Fitness Center. We pride ourselves in making our guests feel at home. It is these qualities that enable us to surpass other hotels, placing us amongst the select few that represent the distinctive Texas tradition of hospitality, comfort, and service.
 
Overall
1 out of 5
1 out of 5
DONT STAY HERE
By VivoGordo from Texas
We left after 10 minutes in the door.
Well for starters:
1. Update the hotel.
2. Jee I don't know, build a new one altogether.
3. The liquor store right next to it with the bars and the clientele, boy that was nice.
4. Guy sitting in the hallway, no clue if he was homeless or a guest.
5. The liquor bottle of Petron on the A/C outside was nice, yeah, real classy.
6. NEVER STAY HERE AGAIN and get reimbursed my points! Yep, that oughtta do it.
Customer avatar
Posted by
onJanuary 21, 2022
Dear Baconator,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2016 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room, the service of our staff and the comfort in our hotel. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Calgary Airport North. Conveniently located just 4 minutes away from the Calgary International Airport. Needing to leave your car? Just ask us about our Park and Stay package designed around your needs. Relax in one of our 132 oversized guest rooms featuring a mini kitchenette with mini-fridge and microwave, executive workspace with ergonomic chair, pillow top mattress, duvet and selection of firm and soft pillows. Kick back and watch TV on our 49” flat screen HD TV’s or surf the internet with our complimentary state of the art fiber optic Wi-Fi. Treat your taste buds at with amazing food and beverage at our onsite restaurant Burger Theory Restaurant . Take advantage of our heated Indoor Pool/whirlpool with waterslide or energize in our state of the art Fitness Center. Needing finishing touches on your work or have printing to be done? Use our complimentary 24-hour Business Center. The Holiday Inn Calgary Airport North also has perfect Meeting Spaces for all your Corporate or Special Event needs to make your trip a success. Digital Directory: https://go.ihg.com/digitaldirectoryYYCAN
 
Overall
1 out of 5
1 out of 5
Bad service
By Nela-p from Edmonton
The front desk girls were mean, miserable, unhelpful, dismissive and should not be in hospitality. There was 2 very good ladies young East Indian girl and another girl with British accent however the rest were awful especially the Asian girl and Caucasian girl that was working Friday night August 27,2021
Customer avatar
Posted by
onJanuary 21, 2022
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CALGARY AIRPORT NORTH.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5873922718 or eliz.yycan@gmail.com.
Sincerely,
Elizabeth
Front Desk Supervisor
5873922718
eliz.yycan@gmail.com
0points
0of 0voted this comment as helpful.
 
Enjoy Clarksville TN Hotel's Location and Amenities The Candlewood Suites® Clarksville hotel welcomes you to the "Gateway to the New South." We are located off I-24 just 40 miles northwest of Nashville and seven miles north of Clarksville in beautiful middle Tennessee. This convenient location puts guests close to a number of attractions and local businesses near the hotel's property. Clarksville, Tennessee is a vibrant community alive with arts, entertainment and recreation, and we are happy to direct you to the best things to see and do during your stay. Visit Dunbar Cave State Park for fishing and hiking or head to Swan Lake Golf Course for an afternoon in the fresh air. Clarksville Speedway is just four miles away, and Fort Campbell is nearby. Be sure to visit downtown Clarksville for shopping and dining. Business travelers looking for extended stay hotels in Clarksville, TN appreciate being close to area businesses, including Trane, Convergys, SPX and others. A 24-hour Business Center, free wireless Internet access and a spacious work desk are convenient services for the hotel's business guests. Clarksville, Tennessee can feel like home when you stay at the Candlewood Suites® Clarksville hotel. We have an on-site Fitness Center, Business Center, free laundry facilities and the Candlewood Cupboard convenience store. During your extended stay, our hotel's staff hopes you'll unwind in Clarksville, TN and "Consider Us Home."
 
Overall
1 out of 5
1 out of 5
Poorly Managed
By Ram06 from Illinois
The TV in the lobby was super loud when checking in, the receptionist was soft spoken, and on top of it there was the Covid glass in-between and it made it impossible to hear. Took over 30 minutes to check in and then I got charged for two rooms when it should have been one. I tried calling to get it rectified when I seen the charge on my credit card statement and cannot get a manager on the phone to give a straight answer. Still have yet to see the credit issued.
On top of that The floor we stayed on smelled like weed and those guests were loud all night which means nobody slept well. Im not keen to stay at a Candlewood suites again and will sure never stay at this one again.
Customer avatar
Posted by
onJanuary 23, 2022
Dear Ram06,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the loud television in the lobby, your check in experience, and that you were charged twice. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
Should you still not have received a refund for the double charge, just call or email us at ihgservice@ihg.com. I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
At the Holiday Inn Express Boston-Brockton we are all about the comfort of our guests & the convenience of our location. Within walking distance there is shopping & restaurants as well, making our hotel perfect if you are travelling without a vehicle. Families love our central location just 23 miles south of Downtown Boston & accessibility to area attractions such as Gillette Stadium (home of the New England Patriots and various concerts during the summer), Wrentham Outlets, Xfinity Center concerts, Westgate Mall & South Shore Plaza Mall . Business guests appreciate the proximity to both the Avon Office Park and Canton Office Park . We are located less than 3 minutes off of exit 18A on Route 24, access to I-93 & I-95 is just two exits north from our hotel, making it easy for our business guests to get where they need to go. This south of Boston hotel is also convenient to local companies such as IBM, Siemens, Reynolds and Reynolds, Johnson & Johnson, Verizon, UPS and General Electric. Minutes from Carrier Circle . A short 11 minute drive from Stonehill College for parents & family weekends makes us a popular spot for those visiting Stonehill College. We are also 5 minutes from Good Samaritan Medical Center & less than 10 minutes to the Brockton VA Hospital . We hope to see you here with us soon!
 
Overall
1 out of 5
1 out of 5
Reception staff issue
By Jimmy from Morris Plains, NJ
We are Asian family. The reception lady was a African America. She was very rude to me for no reason. I didn’t get any hotel information when I arrived. But after us, I saw the same staff explain to other guests very nicely and eagerly who were black guests. I think this hotel has racism issue.
Customer avatar
Posted by
onJanuary 23, 2022
Dear Jimmy,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by your check in experience, the service of our staff and the comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Denver's Tech Center Your home away from home in Denver's Tech Center, the Staybridge Suites DTC is here to help you break away from the travel norm. We are centrally located to multiple businesses including Charter Communications, Comcast, Arrow Electric, Jeppesen, and many more. We welcome business travelers, families, and those who may be relocating to our all-suite hotel to enjoy the comforts of home and then some. With our IHG Clean Promise, enhanced cleaning and specific science-led safety protocols are in place to give you greater confidence and our hotel team the protection needed. Enjoy live music, great food, drinks and a view at the ViewHouse Centennial located across the street or have a romantic dinner at Maggiano's Little Italy. Staybridge Suites DTC is surrounded by a multitude of restaurants and bars. Discover local craft beer at Peak View Brewing or stop by for a free taster of beer and wine at our social Monday to Wednesday nights! Our all-suite hotel features comfortable beds, spacious living spaces, and fully equipped kitchens in each room. Free breakfast daily, free Wi-Fi, and free laundry are just a few of the additional perks of staying with us. Take the Light Rail downtown or to Denver International Airport.
 
Overall
1 out of 5
1 out of 5
I was Robbed by this place
By Kurt from Colorado
Nothing - I only stayed in the room for 30 minutes . Walking into the room from 90 degree Heat day to a Room that was 84 degrees with my infant child and 7year old . I spoke to the front attendant and advised of the issue with the room with-in 5mins of walking into the Hotel .He advise it should kick on right away after changing the thermostat . I told him I don’t think it’s working at all because that the 1st thing my Wife did was turn it down and it didn’t change , which is why I came down to the lobby . After speaking with Front desk I advise I’ll head back up and hopefully it has kicked in . Well it was still 84 degrees in the room with know changes . So we lifted the room and went to car to get in the AC . My wife ask to be refunded because it was a just a horrible time and we shouldn’t have to wait until the AC kicks in we where told that we will not be refunded because we walked in the room . I really need to be contacted -or I’ll continue with the only options I have
Customer avatar
Posted by
onJanuary 24, 2022
Dear Kurt,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff and the comfort of our room due to the temperature. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy the Best of Lafayette, Indiana’s Hotels Experience an unforgettable stay in the 100% smoke-free Holiday Inn® Lafayette - City Centre hotel, the preferred choice of hotels in Greater Lafayette, IN. You can indulge and relax in our richly appointed rooms and suites, equally equipped for business and pleasure. Nestled in Historic downtown Lafayette, IN, our hotel's property is near Purdue University, just 3 blocks from the Tippecanoe County Courthouse and within walking distance of Long Theater. Unique shops and local restaurants line the streets, and a variety of performance art and theater venues are close by. Area companies including Caterpillar, TRW, Arconic, Evonik, Wabash National, Subaru, and Toyota are just minutes from our facility in Lafayette, IN. We are near local hospitals, and Purdue Research Park, as well. With 7,500 square feet of well-appointed meeting space, you can bring energy and creativity to any meeting or event. Discover the many ways that the Holiday Inn® Lafayette - City Centre sets the standard of comfort and value for hotels in Lafayette, Indiana. From a fresh, seasonal menu at our on-site Restaurant to the plush new linens in our rooms, we've paid attention to the details. Work out in the fitness center, surf hotel-wide free WIFI and enjoy free parking. For work and play alike, relax; it's the Holiday Inn®.
 
Overall
1 out of 5
1 out of 5
Renovation did not address serious infrastuture issues
By KK12 from Colorado
Hotel common areas are not cleaned on a regular basis and collected additional stains and dirt over our 4-day stay. Bathroom contained an old toilet and old bathtub, both of which leaked water, creating rust stains. Hotel generally seemed dirty, and also had problems with elevators not working. I would not recommend this hotel to other visitors.
Customer avatar
Posted by
onJanuary 24, 2022
Dear KK12,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2013 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room and the maintenance of our hotel. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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