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    February 14, 2017
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    April 29, 2025
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Corporate's Review Comments
 
Enjoy the Best of Lafayette, Indiana’s Hotels Experience an unforgettable stay in the 100% smoke-free Holiday Inn® Lafayette - City Centre hotel, the preferred choice of hotels in Greater Lafayette, IN. You can indulge and relax in our richly appointed rooms and suites, equally equipped for business and pleasure. Nestled in Historic downtown Lafayette, IN, our hotel's property is near Purdue University, just 3 blocks from the Tippecanoe County Courthouse and within walking distance of Long Theater. Unique shops and local restaurants line the streets, and a variety of performance art and theater venues are close by. Area companies including Caterpillar, TRW, Arconic, Evonik, Wabash National, Subaru, and Toyota are just minutes from our facility in Lafayette, IN. We are near local hospitals, and Purdue Research Park, as well. With 7,500 square feet of well-appointed meeting space, you can bring energy and creativity to any meeting or event. Discover the many ways that the Holiday Inn® Lafayette - City Centre sets the standard of comfort and value for hotels in Lafayette, Indiana. From a fresh, seasonal menu at our on-site Restaurant to the plush new linens in our rooms, we've paid attention to the details. Work out in the fitness center, surf hotel-wide free WIFI and enjoy free parking. For work and play alike, relax; it's the Holiday Inn®.
 
Overall
1 out of 5
1 out of 5
Terrible night at this hotel
By robinf from West Lafayette, IN
We were told there were no sheets or blankets for our pullout couch. Also, no blanket for the main bed. During the night, we had a neighbor who played his music VERY LOUD for about an hour at 3am. One song on repeat over and over! He would not answer the door and finally had to be evicted by the city police.
Customer avatar
Posted by
onJanuary 24, 2022
Dear robinf,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to noise from the neighboring room and that there were no blankets available. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Holiday Inn Express & Suites Augusta West- Fort Gordon Area! Augusta’s most modern Holiday Inn Express & Suites hotel is centrally located to many of the city’s businesses and attractions. Our hotel is perfectly situated on Jimmie Dyess Parkway less than a mile off Interstate 20 and just a five minute drive to Interstate 520. Business travelers will benefit from the proximity of our hotel to many nearby companies including Club Car, John Deere, Georgia Iron Works, E Z Go and Amazon. The hotel is just 3 miles from Fort Gordon's Gate #1, the current home for the Cyber Center of Excellence, the United States Army Signal Corps and NSA Georgia. Our nonsmoking hotel offers easy access to attractions including the Lady A Amphitheater, the James Brown Arena, and Historical Downtown Augusta. Hotel guests can enjoy various amenities during their stay such as a seasonal outdoor pool, a 24 hour fitness center equipped with state of the art equipment, and a family friendly lobby which includes hot, fresh coffee 24 hours a day. The Holiday Inn Express & Suites Augusta West offers everything to make your next stay a great one, from our free Wi-Fi to our complimentary hot and cold breakfast buffet. No matter what brings you to Augusta, our hotel promises to deliver the quality amenities you deserve and the outstanding service you have come to expect from our brand.
 
Overall
1 out of 5
1 out of 5
BAD SERVICE...DO NOT WASTE YOUR MONEY AND TIME THE STAFF THERE IS VERY UNP
By UNHAPPY from TX
Do NOT STAY AT THIS FACILITY..VERY POOR..NEVER WILL I STAY AGAIN...THEN HAD DOG BARKING ALL NIGHT..
Customer avatar
Posted by
onJanuary 24, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by dog barks in the night, the comfort of our room and the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Morgantown - Reading Area, Pennsylvania! The Holiday Inn Morgantown - Reading Area hotel is adjacent to Hollywood Casino Morgantown and immediately off of the Pennsylvania Turnpike, exit 298. Our property is just one Turnpike exit away from Lancaster, Reading, and Exton areas. There is always plenty to do in Berks, Chester, and Lancaster County, including: Shady Maple , Santander Arena , The Reading Fightin' Phils ballpark , Maple Grove Raceway , Kitchen Kettle and Sight & Sound Theater . The hotel is also adjacent to the Classic Auto Mall . Try our local wine at the Kog Hill winery or spend the day with the kids at Dutch Wonderland. Holiday Inn Morgantown - Reading Area offers many amenities including, complimentary high-speed Wi-Fi access, Business Center with the use of print or fax services at your disposal, indoor heated salt water swimming pool, and on site guest laundry facilities. Our property has a variety of banquet spaces that can accommodate anywhere from a small meeting to a large party, with on site catering. Parking available for truck and trailers for those who need a break from the road. Here at the Holiday Inn Morgantown - Reading Area, our hotel has what you need to make your stay unforgettable.
 
Overall
1 out of 5
1 out of 5
WORST HOLIDAY INN STAY EVER
By BOB S from PALMETTO, FL
WE WERE IN A WEDDING PARTY STAYING AT THIS HOTEL AND STAFF SEEMED ONLY IN SELLING ROOMS AND NOT PROVIDING SERVICE
Customer avatar
Posted by
onJanuary 24, 2022
Dear BOB S,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2014.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness in our hotel was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy modern amenities at our Wixom, MI, hotel. Welcome to the newly renovated Holiday Inn Express Wixom, located just 30 miles from the heart of Detroit, MI. Wixom is a small suburban city that’s home to many manufacturing businesses, a charming downtown and friendly people. Located just off I-96 with easy access to I-696, I-275, and I-94, just a couple of miles from the Suburban Collection Showplace. There are many companies in the local area, including Ford, Toyoda Machinery USA, Toyota, Moeller Aerospace, General RV, Hirata Corporation, Hexagon, Etna Supply and many more. We are proud to offer a 24-hour Business Center and a functional 600 square foot meeting room, training seminar or bridal shower. Call our sales Department and they will be more than happy to accommodate your meeting needs! Since our hotel is near Detroit, you can enjoy all that “Motor City” has to offer, including Detroit Zoo, Belle Isle Park, Henry Ford Museum, MGM, Greek Town and Motor City Casino. Go for a hike at the many trails nearby, shop at Twelve Oaks Mall or play a round of golf at Lyon Oaks. We have many banquet halls; book your wedding group with us! No matter what brings you to Wixom, our hotel is sure to provide the comfort and convenience you deserve. You can enjoy our amenities, such as an indoor pool, a hot tub, a picnic area with a barbecue grill and our complimentary breakfast bar.
 
Overall
1 out of 5
1 out of 5
Worst Hotel around
By mad as heck from wixom, Michigan
Worst possible treatment from staff. Rude, unfriendly service. Front desk clerk started a confrontation with me and when I tried to walk away, he followed me. He was yelling at me and caused me to have a severe anxiety attack and almost passed out. An ambulance was called and then I was kicked out.
Customer avatar
Posted by
onJanuary 24, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Anaheim California The newly-remodeled Holiday Inn Express is ideally located in West Anaheim and within minutes of beautiful Orange County beaches, exciting amusement parks and entertainment attractions. This hotel is conveniently located near the world famous Disneyland, California Adventure, Knott's Berry Farm, Medieval Times, Angel Stadium, and Los Alamitos Race Track. A short scenic drive will bring you to the California coast and world-class Orange County beaches. If you plan to shop during your stay, South Coast Plaza and Anaheim Gardenwalk offer a variety of stores to suit any taste. With convenient access to companies such as Mitsubishi, Pacific Care, Evergreen, Yamaha, US Merchant Services, Mary Kay, FedEx, Boeing and the Anaheim Convention Center, our hotel is perfect for business travelers visiting Anaheim. During your Anaheim vacation be sure to take advantage of our outdoor pool or the Fitness Center. We are proud to offer thoughtful amenities like free high-speed wireless Internet access as well as a complimentary hot breakfast bar every morning. Plan your next stay with the Holiday Inn Express hotel of Anaheim for a truly magical experience.
 
Overall
1 out of 5
1 out of 5
Worst IHG experience ever.
By Toby from San Diego, CA
The carpet was filthy enough to turn your feet dirty within seconds. Front door of room would not shut. I will not come back. The only good thing was that parking was free.
Customer avatar
Posted by
onJanuary 24, 2022
Dear Toby,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness of our room and that the front door won’t shut. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that our free parking was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A modern hotel in the centre of Wakefield, with free Wi-Fi and breakfast included Holiday Inn Express® Wakefield hotel is a five-minute walk from Wakefield Westgate Station . A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour. The M1 and M62 motorways are both within a few miles of the hotel. Wakefield Bus Station is a five-minute walk away, with connections around West Yorkshire. The spire of medieval Wakefield Cathedral towers over the city centre five minutes' walk away. Sculptures and contemporary art at the Hepworth Wakefield gallery are 15 minutes away beside the River Calder. You can see more works by Henry Moore at the Yorkshire Sculpture Park , in the grounds of 18th-century Bretton Hall only seven miles from the hotel. The Ridings and Trinity Walk shopping centres are a short stroll away. Travelling for business? You can hold a meeting for 10 in the hotel's meeting room , with convenient free Wi-Fi and on-site parking . If you need documents quickly, there's a computer and printer for guests' use. There are several local business parks within two miles of the hotel. You can enjoy sausages and eggs as part of the inclusive Express Start Breakfast in the Great Room restaurant every day. Settle down to curries, paninis or burgers for dinner and relax at the end of the day with a cold pint in the lounge bar .
 
Overall
1 out of 5
1 out of 5
Dump
By Mjhsamh from Wales
The hotel was disorganised, staff were totally out of order by complaining about customers, room was not ready, breakfast was poor quality and guidance was not given as to what was available, just would never stay again.
Surprised it is part of the IHG Group and if we had never stayed at other IHG hotels would never be staying again.
Customer avatar
Posted by
onJanuary 24, 2022
Dear Mjhsamh,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG rewards member since 2005 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the service of our staff, our not being ready and the quality of the breakfast. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Worcester Downtown
Holiday Inn Express Worcester Downtown
Holiday Inn Express Worcester Downtown offers a unique location among area accommodations. We are located just walking steps to downtown Worcester and Saint Vincent Hospital to the DCU Center . We are minutes away from all of Worcester colleges including Clark University, Worcester State, WPI, MCPHS, Assumption College, Holy Cross and UMASS Medical School This 100% non-smoking property is one of the best downtown Worcester hotels because we include breakfast and parking into our room rate! We partner with many local businesses, colleges and area hospitals to offer great room discounts, making us a great choice for convenience and value. We make it easy to complete work without even leaving the property. Our hotel's Business Center is provided for guests in need of print, fax, copy, and PC services. Additionally, we offer free high-speed, wireless Internet access throughout the hotel . We are also pleased to provide meeting space for up to 30 people. With DCU Center, Worcester Art Museum and many other area attractions just steps away, the Holiday Inn Express Worcester is ever popular among leisure travelers as well. We're a great stop in the heart of the Commonwealth! The Holiday Inn Express Worcester offers terrific amenities including our Express Start Breakfast every morning, a fitness center, complimentary Wi-Fi, parking and 24 coffee bar.
 
Overall
1 out of 5
1 out of 5
Misleading website amenities and rooms
By First and last visit from Pa
A non-smoking room smelled like smoke. One room had a very loud AC unit. The gym didn’t have cleaning equipment, had a slippery floor due to condensation, and the key didn’t work. Almost all of the ice machines were broken. The room quality was poor especially compared to competitive pricing. I would not stay here again.
Customer avatar
Posted by
onJanuary 24, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the cleanliness in our gym, the loud air conditioning in the room, as well as the smell of smoke. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Newly renovated as of 2019. The North Shore is home to NorthWestern University , Wrigley Field , Ravina Music Festival and many other favorite destinations. Plus, Skokie, Illinois, is minutes from Downtown Chicago. Stay convenient to the city and area businesses at the Holiday Inn Hotel Chicago North Shore Hotel (Skokie). The hotel features the famous Bar Louie Restaurant on property an award winning gastro bar serving Lunch and Dinner. Our hotels location is near the Chicago Metra making city travel easy and downtown entertainment options endless. You can rent a Segway at Navy Pier , walk along Lake Shore Drive and see the city from Willis Tower Close by, enjoy live jazz at the Skokie Theater, shop the open-air Westfield Old Orchard and browse the unique South Asian markets along Devon Ave . Corporate guests appreciate our hotels location near major Chicago companies, including Shure, Amazon, Fed Ex, Illinois Tool Works. Our elegant meeting space with state-of-the-art lighting and sound makes for dazzling presentations. In addition, we offer free Wi-Fi access throughout the hotel. Skokie, Illinois is ideal for Chicago vacations, and our perks complement our location. Relax on the terrace in the breathtaking atrium, slip into the heated, indoor pool and whirlpool. Start planning your trip to Chicago’s charming North Shore area by booking the Holiday Inn Hotel Chicago North Shore.
 
Overall
1 out of 5
1 out of 5
Worst hotel
By Mad guest from Iowa
Please do not stay at this hotel. Whatever they post online is completely misleading.
Customer avatar
Posted by
onJanuary 24, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by our rooms and the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Redwood National Park The Holiday Inn Express Redwood National Park is located on scenic Coast Highway 101 and the perfect location for your trip to the Redwood National & State Park. We are minutes from the Klamath Jet Boats (seasonal operation only) and Trees of Mystery which are considered must sees on any trip to this World Heritage Site. Our Holiday Inn Express Redwood National Park is only thirty minutes from the Del Norte County Airport and six hours from San Francisco International Airport and the only branded hotel located inside the Redwood National and State Park.
 
Overall
1 out of 5
1 out of 5
Unfortunate
By Sparkle12345 from New England
So they should change this hotel and restaurant name to Unfortunately.
Unfortunately, there was no coffee in the morning.
Unfortunately, there was no ice in the ice machines
Unfortunately, there was no breakfast served
Unfortunately, there is a sign that says that there are materials in the hotel known to cause cancer.
Unfortunately, the restaurant food was terrible. Rubber chicken and Roast Beef like shoe leather. Not edible.
Unfortunately, there was no wait service you had to order from the bartender and pick up your own food and bus your own tables. Unfortunately, the tables were sticky and gross from previous patrons.
Unfortunately the casino didn’t have roulette or craps tables, just a bunch of slot machines.
Unfortunately there was no drinks at the bar ( no sodas because the shipment didn’t come in) No ice cubes.
Unfortunately the pool or gym wasn’t open
Unfortunately, our TV remote was broken.
But yet, they still charged us FULL PRICE for a night. This is not cheap by any stretch.
I understand with COVID and a boil water notice that these things couldn’t be helped. But to charge us FULL price is highway robbery. I will never stay at one of these hotels again, unless someone contacts me and offers me a parital refund. This was the absolute worst stay in our 10 day road trip.
Customer avatar
Posted by
onJanuary 24, 2022
Dear Sparkle12345,
thank you for choosing our hotel and for sharing your experience with me, and thank you for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the cleanliness in our hotel, that no breakfast was served and that the pool, as well as the gym, were closed. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Hotel & Suites- Mayport in Atlantic Beach, FL is only 3 miles from Mayport Naval Station, USCG Jacksonville Sector, Oceanfront Hanna Park, 10 minutes from the Mayo Clinic and Craig Municipal Airport. Holiday Inn Express Hotel & Suites in Atlantic Beach is conveniently located 1 mile off I-10/Atlantic Blvd, 5 minutes from beaches, 7 miles University of North Florida, St. John Town Center, and 2 miles from Mayport Village, considered a fisherman's dream located on the St. Johns River. The best seafood restaurants, Morning Star Marina and Mayport Ferry to Huguenot Park/Amelia Island are located close to our hotel. We are only 10 miles from downtown Jacksonville EverBank Field and 18 miles from the Jacksonville International Airport. Our hotel is located in Atlantic Beach, just north of Jacksonville Beach, Adventure Landing and Ponte Vedra Sawgrass Country Club. The close proximity to Fleet Landing, and major businesses, such as BAE Systems dry dock, General Dynamics and all the Beach Attractions adds to the hotel contemporary décor with a relaxed atmosphere makes it an ideal place to stay for business travelers and tourists. Complimentary Wi-Fi, complimentary full hot buffet breakfast and a 24-hour business center are provided. Call and make your reservation today.
 
Overall
1 out of 5
1 out of 5
Bad Staff
By JMA1 from San Diego
Very incompetent and unprofessional staff, threatening me for the mistakes they made. Crazy
Customer avatar
Posted by
onJanuary 25, 2022
Dear JMA1,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2013.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and the sleeping quality in our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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