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    February 14, 2017
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    April 29, 2025
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Corporate's Review Comments
 
Seamless travel awaits at Holiday Inn Harrisburg East, near the train station, with a free shuttle from Harrisburg International Airport (MDT). Just off the PA Turnpike and Route 283, a short drive from Hersheypark and Downtown Harrisburg, exploring attractions is easy. Visit the National Civil War Museum and enjoy outdoor adventures at Gettysburg and the PA Farm Show Complex. Catch a game or concert at Giant Center or tee off at nearby golf courses. Relax with a refreshing dip in our pool, work off stress in our Fitness Center, and enjoy breakfast and dinner at our onsite restaurant. Later, unwind with a drink in our taproom. From meeting spaces to free parking and Wi-Fi, we ensure a comfortable, hassle-free stay in Harrisburg.
 
Overall
1 out of 5
1 out of 5
Room not clean
By Cgallag23 from Upstate,ny
From the start of the stay, we asked for early check in to accommodate us before the 3pm normal check in. We arrived after 3pm and the room wasn’t even ready yet. After waiting about 20 minutes or more I was given a room that was a king bed when I booked a queen room. They did fix that part. When getting to the new room we had no toilet paper.
Garbage still on the floor. Exhaust fan in the bathroom didn’t work. Only given 2 towels , the paint in the bathroom ceiling was peeling. Will never stay on this hotel again.
Customer avatar
Posted by
onJanuary 28, 2022
Dear Cgallag23,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2020.
I would like to apologize for any inconvenience caused by your experience at check-in and by the cleanliness, as well as maintenance, in our room. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Staybridge Suites Scottsdale – Talking Stick. An upscale extended stay hotel that provides a warm, homelike experience for guests who spend time away from home. Staybridge Suites -Talking Stick is walking distance to Salt River Fields, the home of the Arizona Diamond Backs and Colorado Rockies Spring Training and many year-round events. Only 13 miles from Phoenix Sky Harbor Airport. Talking Stick Entertainment District is the home of Octane Raceway in the Pavilions, Talking Stick Resort, Casino and Spa, Talking Stick Golf Club, Arizona Boardwalk including the Aquarium, Butterfly Wonderland, Laser + Mirror Maze, Pangaea Land of the Dinosaurs, and more. Topgolf is a great place to gather with friends and hit golf balls that track each shot's accuracy. New to the area is Medieval Times Dinner and Tournament, jousting, horsemanship & falconry plus a four-course, utensil-free meal served in a castle-like space. Most importantly, you can start your day with a complimentary breakfast offered daily, a complimentary evening reception on Monday through Wednesday, or if you prefer, you can always grill outdoors. Guests will also appreciate our spacious work desks in every room, a Business Center, a Fitness Center to keep you performing at your best. We also offer complimentary, self-serve Laundry Room.
 
Overall
1 out of 5
1 out of 5
Unacceptable
By HBCA from California
These details are upon checking in. Extremely disappointing and unsanitary. One of the 3 beds was not made (looked like someone had laid in it), soap was missing in one of the 2 rooms, no kitchen trash can, smoke detector was covered by what looks like a shower cap and pet food on the living room floor. It was apparent our room was not properly cleaned after the previous guest. No other rooms were available. We had to change our own sheets in order to sleep in a used bed. It was just to unsanitary and unacceptable especially during these times.
Customer avatar
Posted by
onJanuary 28, 2022
Dear HBCA,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the cleanliness in our room and that it was not made. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
-2points
0of 2voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Princeton, New Jersey located just minutes from Princeton University and halfway between New York and Philadelphia. We are a 100% non-smoking facility. Our hotel is the perfect place to stay during your visit to the Princeton area with many restaurants, attractions and businesses nearby. Guests can enjoy the shopping at the Quaker Bridge Mall or Palmer Square, and Princeton University is a great spot for a stroll. With convenient access to Novo Nordisk, Bristol-Myers Squibb, Siemens, and Deloitte, our hotel is perfect for business travelers planning to attend events in Princeton. Our guests stay connected with our free wireless high-speed Internet access. Each morning we offer a complimentary Express Start breakfast featuring everyone’s favorite cinnamon rolls. And there’s no need to leave the building to find lunch or dinner. Our hotel is connected to a 60,000 sq. ft. conference center with full-service amenities. Visit Flight, our wine and martini lounge, to try a smart cocktail prepared with the freshest fruits and finest spirits. There’s no shortage of recreational activities either. Guests may enjoy a swim in our large heated, indoor lap pool, play a game in our indoor basketball court, or run along our scenic running trail. We look forward to welcoming you to Princeton!
 
Overall
1 out of 5
1 out of 5
Bad Experience!
By VinceVPQ from Edinburgh UK
Booked Holiday Inn Express and put next door at Crowne Plaza owned by same franchise as Holiday Inn was closed. Why are they accepting bookings. Hotel is very tired and desperately in need of a refurbishment. Elevators hardly work, locked out on patio area due to non-working key cards, rooms extremely humid as AC outdated, restaurant food very poor with limited choices, horrible water pressure and the list goes on. I sent an e-mail to the GM and finally got a reply after 1 week as I extended my stay several times. Basically told me if I was not happy there were other hotel choices in the area. Great hospitality! What a joke! The Front Desk Manager, one of the reception staff and restaurant staff could not be more lovely. It's too bad this place is so poorly managed.
Customer avatar
Posted by
onJanuary 28, 2022
Dear VinceQ,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2014 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by our hotel looking tired, the service of our staff and the limited choices in our restaurant. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. In the midst of the inconvenience, I am glad to know that the cleanliness was still appreciated.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Nestled on a scenic creek in Dutchess County, Holiday Inn Poughkeepsie is a full-service hotel in the heart of Hudson Valley. Near Marist and Vassar Colleges, we offer easy access to local businesses and attractions. Explore Walkway Over the Hudson, The Culinary Institute of America, and the Dutchess Wine Trail. Take a short drive to Splashdown Beach, Legoland, or West Point Military Academy. Business travelers enjoy proximity to IBM, Vassar Brothers Medical Center, and the Amazon Distribution Center. Enjoy the convenience of a full-service restaurant, a Fitness Center, Business Center, free Wi-Fi, and event space. Unwind in spacious guest rooms and enjoy free parking. We are the perfect pet-friendly, non-smoking stay in Hudson Valley.
 
Overall
1 out of 5
1 out of 5
Poor Mangagment
By Andy from Pleasantville, NY
They don't address problems in an effective and timely manner.
Customer avatar
Posted by
onJanuary 28, 2022
Dear Billy the Kid,
thank you for choosing our hotel and for sharing your experience with me, thank you for being our IHG Rewards member since 2010 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to problems not being addressed in a timely and proper manner. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that cleanliness in our hotel was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience downtown Hartford at our hotel's location. Situated in the heart of downtown Hartford at the intersection of I-91 and I-84, the Candlewood Suites Hartford Downtown is an oasis of comfort offering amenities ensure guests "Consider Us Home" Known as the "Insurance Capital of the World" Hartford boasts some numerous sites that showcase the history of our city and our country. Visit the rose gardens at Elizabeth Park, Wadsworth Atheneum or tour the Mark Twain House and Museum. Extended stay guests of our hotel can enjoy entertainment venues such as the Hartford Stage, Science Museum, XL Center, Xfinity Theatre or catch a show at the Bushnell Center for the Performing Arts. Vacationing families can enjoy a variety of entertainment options, from vibrant theaters, arts venues and public parks to superb dining and unparalleled outdoor activities along the river. Business oriented travelers can appreciate our proximity to corporate centers like Travelers Insurance, Accenture, Aetna and MetLife. Additionally, we're within walking distance of several Fortune 500 companies as well as the Connecticut Convention Center. To best accommodate our guests' business needs, we offer over 650 sq. ft of meeting space and a 24-hour Business Center. During your stay, you can enjoy an indoor heated pool and Fitness Center. Our all-suite hotel features comfortable plush bedding, fully equipped kitchens and complimentary high-speed Internet access.
 
Overall
1 out of 5
1 out of 5
Poor service, room not clean
By Lind83 from North Carolina
The room was not clean, blood on towels and hairs in bathtub among other issues. Room next door yelled and cursed at each other for hours. Hotel was empty, front desk knew they were a problem, but still put me next to them. Management never responded.
Customer avatar
Posted by
onJanuary 28, 2022
Dear Lind83,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2010 and for attaining Platinum Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room, the noise from the neighboring room and the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites in Portland, Tx . Our hotel is located in prime position on Highway 181 with walking distance to many local restaurants and shopping. Business travelers will rejoice in our close proximity to many of our local industry partners including Cheniere LNG, Gulf Coast Growth Ventures, Kiewit Offshore Services, Voestalpine, Oxy-Chemical, Chemours, TPCO and much more. A quick 12 minute drive will get you to the bustling and expanding Port of Corpus Christi which houses many major refineries and other port industries. Enjoy our 24 hour business center, complimentary high speed internet access along with a large outdoor patio area with multiple natural gas grills for guest use. Our fitness center and complimentary guest laundry area are available 24 hours a day to accommodate those on any work schedule. For those visiting the area for leisure we are only one mile from the Portland Sports Complex and a quick 10 minutes to the Texas State Aquarium, USS Lexington, and Hurricane Alley Water park and North Beach. We are also 30 minutes from Port Aransas.
 
Overall
1 out of 5
1 out of 5
Could of done without the MOlD
By Becka from Wichita Falls tx
Both rooms had mold in them. ………………………………………………mold…………mold……………………..mold
Customer avatar
Posted by
onJanuary 28, 2022
Dear Becka,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by mold in the bathroom. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A Contemporary Downtown Brooklyn Hotel near Barclays Center When traveling to New York City, Holiday Inn Brooklyn Downtown wants to provide you with superior accommodations to meet your every need. Whether you’re here for business or pleasure the Holiday Inn Brooklyn Downtown is your sophisticated choice for comfort, quality and service. The hotel is situated in an ideal location with the exciting neighborhood encompassing all that you'll need for your business or leisure travel from the Barclays Center, Brooklyn Bridge, NY Transit Museum, Coney Island , world–renowned universities such as LIU Brooklyn, NYU Tandon School of Engineering, Brooklyn College . Companies nearby are The Brooklyn Hospital Center , Metro Tech, JP Morgan, National Grid and Brooklyn Navy Yard . The Holiday Inn Downtown Brooklyn hotel is also in close proximity to DUMBO, Duffield Street and Williamsburg . Holiday Inn Brooklyn Downtown , featuring an inviting design by renowned designer, Andre Escobar, boosts 245 guest rooms & suites with food & beverage available through our Restaurant & Room Service, Business Center, Indoor Pool and Sauna and Laundry Facilities. With convenient and reliable public transportation just steps from the hotel, it is a breeze to get into Manhattan or any of the other four boroughs. Make Holiday Inn Brooklyn Downtown Hotel your choice!
 
Overall
1 out of 5
1 out of 5
Worst service
By Worst experience from Pittsburgh
First don’t there is a hotel next to it would rather do that. Worst service the people at the front desk were so rude only one guy who helps with baggage and brought us towels was nice and I bet he is not paid enough for it. First day in we there we had paid off the hotel for the days we were staying. We get to the property and I have to pay an additional $150 but because I wasn’t in my state my card was declined, all the lady had to say was take ur card it’s been declined next person no explanation to why that might happen, next day we go out come back at around 5 the room was t cleaned as why they were like you have to order it. We were told we informed them but they said well can’t do anything abt it. We ordered for next day and the day after but wasn’t done no response at all waited for 3 hrs for them to get back to us called 2 times, even asked if it can’t be cleaned can we at least get towels nothing had to leave the next day couldn’t deal with it anymore. On top of that our car that was being parked by there person has a scratch at the door and they said no one knows when it happened that’s on top expense to fix the car. Can’t be coming back for telling anyone. The pool was closed sauna was closed we paid to have that and no one had told us that nor was there a sign to inform us of it.
Customer avatar
Posted by
onJanuary 28, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff, the closed pool and that your room was not serviced. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express and Staybridge Suites Houston-Galleria Area. Elevated comfort meets convenience at this 14-story hotel in the center of Space City. Two incredible brands located in the same building. Located off West Loop-610 at Westheimer, with easy access to US Highways 59/I-69 and I-10, stay just minutes from several local destinations, including the Texas Medical Center, Uptown/Galleria Mall, Memorial Park and Golf Course, Toyota Center, Minute Maid Park, NRG Stadium Complex and Museum District. Whether you’re watching your favorite sports teams or traveling for a workcation, find everything you need to relax, recharge and jumpstart your productivity. Enjoy the free Express Start™ Breakfast Bar each morning, along with complimentary WiFi, state-of-the-art fitness center and 24-hour business center. Unwind at our rooftop heated pool and stop by the Lobby Bar, open 7 days a week. Want more? Join our IGH One Rewards program for special member benefits. Hosting an event? From board meetings to wedding rooms, we have 1,450 sq. feet of flexible event space to bring your event to life. Ask us about our onsite meeting and event support.
 
Overall
1 out of 5
1 out of 5
Filthy and terrible service
By Anthony from Michigan
Filthy rooms, not cleaned when they came in mid stay- just replaced towels. Dryer doesn't work. Food choices terrible. Staff doesn't schedule shuttles when they say they will..smells like weed and it's loud.
Customer avatar
Posted by
onJanuary 28, 2022
Dear Anthony,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff, the cleanliness of our room and the dryer not working. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A convenient central Manchester hotel with free WiFi and excellent transport links The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre . If you don’t feel like walking, catch a tram from nearby St. Peter's Square, or board the free Manchester city-centre shuttle bus. The M60 and M62 motorways are both close by, and Manchester Airport (MAN) is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London . While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium , and shop for bargains at the Manchester Arndale and intu Trafford Centre . Kids love the interactive exhibits at the nearby Manchester Museum of Science and Industry . Gigs at the O2 Ritz , Bridgewater Hall or Manchester Arena are within easy reach. Business guests are just a 5-minute walk from the Manchester Central Convention Complex . At this hotel you can enjoy: - Air-conditioned bedrooms - Connecting suites for families - A spacious lobby for informal meetings Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep. Start the day in style with our inclusive Express Start™ Breakfast buffet, pop out to numerous local restaurants in the evening and unwind afterwards with a cocktail from the bar .
 
Overall
1 out of 5
1 out of 5
Uncomfortable and a stressful stay
By Clo2611 from Lincolnshire
Poor room poor hotel and a joyful trip turned into a very stressful one
Customer avatar
Posted by
onJanuary 28, 2022
Dear Clo2611,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the quality and comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located near Greektown, Crowne Plaza® Chicago West Loop features thoughtfully designed rooms, premium amenities, elegant meeting spaces, and free Wi-Fi.​ Just steps from our Chicago West Loop hotel, you'll find some of the city's best eateries in Randolph Street, also known as Restaurant Row. Next, discover Fulton Market's trendy restaurants and bars, or head to the United Center for a concert or a game. At night, walk to Willis Tower for breathtaking views of the Chicago skyline. Business travelers will also be near the corporate offices of United Airlines, Google, and McDonald's, as well as the University of Illinois Chicago.​ After a day of travel, our Chicago hotel is the ideal place to work, relax, and explore the Windy City.
 
Overall
1 out of 5
1 out of 5
Not worth it
By Rosa
So dirty not with stay. Bathroom was gross. Bed was gross. I don’t understand why they wouldn’t clean the room during a pandemic. Very disappointed
Customer avatar
Posted by
onJanuary 28, 2022
Dear Rosa,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the cleanliness and comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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