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    February 14, 2017
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Corporate's Reviews
 
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Corporate's Review Comments
 
As one of the best Wisconsin hotels, the Holiday Inn® Manitowoc offers a great location, superior facilities, and award-winning service. Our hotel is conveniently located at the intersection of I-43 and US Hwy 151 (exit 149), just minutes from corporate businesses, restaurants, shopping, and a scenic Lake Michigan shoreline. Our hotel is close to area businesses, including Aquamaster, Burger Boat, Holy Family Memorial, Lakeside Foods, Lakeshore Technical College, Manitowoc Cranes, Welbilt, Manitowoc Tool and Machine, Orion Energy Systems, Parker Hannifin, Point Beach Nuclear Plant, Red Arrow Products, and Tower Tech Systems. Visitors appreciate our Manitowoc Holiday Inn® hotel's location because we are within minutes of attractions such as the Wisconsin Maritime Museum, the Rahr West Art Museum, Capitol Civic Centre, and a seven-mile Mariner's Trail along the beautiful shores of Lake Michigan. Holiday Inn®. Manitowoc has been voted the best hotel in Manitowoc for years . Our friendly, professional staff offers award-winning service , and is sure to provide you with a positively outstanding experience.
 
Overall
1 out of 5
1 out of 5
Our stay on August 15, 2021
By JanG from Illinois
I have rarely written a letter of dissatisfaction in my life. However, Sunday night’s experience at the Holiday Inn in Manitowoc, WI, requires that I take the time to write this letter to you.
On Sunday, August 15, two of us checked into the Holiday Inn for a one-night stay. I had made reservations at least a week before the stay. We were traveling from Mackinac Island to Lake Forest and this was the last stop on our vacation to see the Wisconsin Maritime Museum in Manitowoc. While I was waiting in the car, my partner was checking us in. He took him 25 minutes to check in even though there were no guests in front of him. When he returned to the car after check-in, I asked why it took so long. He said that there were problems with the computer, but the representative at the front desk had to call a manager to find out which clean room we could use. A male manager had my partner accompany him to room 368 to confirm that this room was a clean one. He did say that they were short-handed and had been working long hours.
We totally understand about the effects of the working places and companies being short-staffed due to Covid. However, all the hallways in the hotel were filthy, the tables in the lobby had glass stains on them. The outdoor garbage bins were overflowing. While our room was clean, we checked the sheets before we slept that night. Nothing was crisp as bedding should be. I felt uncomfortable during our entire stay.
I am not asking for a refund. I didn’t even talk to the front desk about the conditions. However, when we returned from dinner, another guest was at the front desk with all of his dirty towels bundled handing them over to the front desk personnel saying that these towels were dirty when he checked in. He said it was the worst hotel he had been in.
I never heard a vacuum sweeper the entire time we were there. I saw the head of housekeeping who was constantly moving around but seemingly not taking care of her check lists.
As I turned in my keys, I was asked only one thing: Did I pay for all services? Not, How was your stay? Or Was your stay satisfactory? She did say Have a nice day.
Whoever the manager is needs to be trained and the staff needs to follow their check lists. I most likely will never stay at a Holiday Inn ever again. There are numerous others where I will stay from now on. I just think a representative from Holiday Inn should call on this hotel and discover what is occurring to make it substandard and attempt to improve their standards.
Customer avatar
Posted by
onJanuary 28, 2022
Dear JanG,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay due to your long check in, the cleanliness of the common areas and the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness in our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience the vibrant culture of the "Instant City" at Crowne Plaza® Chicago-Northbrook, minutes from O'Hare International Airport (ORD) and Chicago Executive Airport (PWK). Our hotel is conveniently located near the Donald E. Stephens Center and major corporations like Allstate, ITW, CVS, and more. With 15,000 square feet of event space and a dedicated event staff, we're perfect for conferences. Explore nearby attractions like the Chicago Botanic Garden, Illinois Holocaust Museum, and Kohl Children's Museum. Enjoy a concert or event at the Ravinia Festival, just minutes from the hotel. Unwind in our stylish rooms and enjoy amenities like an outdoor pool, 24-hour Fitness Center, shuttle services, and Chicago 2875 Restaurant & Bar. Your perfect getaway awaits at Crowne Plaza® Chicago-Northbrook.
 
Overall
1 out of 5
1 out of 5
Cheaters
By Face
This is not ihg property anymore. IHG charges more to book another hotel.
Customer avatar
Posted by
onJanuary 28, 2022
Dear Face,
thank you for choosing our hotel and for sharing your experience with me, for being an IHG Rewards member since 2020 and for attaining Platinum Elite.
I would like to apologize for any inconvenience caused by our hotel not being part of IHG anymore. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Bradford City Centre is opposite Bradford Interchange station and a 20-minute drive from Leeds Bradford Airport. Located in the heart of the city and by the M62 is close by if you’re driving. Explore the history of photography and the magic of cinema in the nearby National Science and Media Museum, or enjoy a glimpse into Bradford's textile, printing and engineering heritage at Bradford Industrial Museum. Watch musicals, plays and stand-up comedy shows at the Alhambra Theatre, a 10-minute walk away. Browse the shops and department stores at The Broadway. Stroll through Bradford City Park for some fresh air and stop by the Mirror Pool, the largest urban water feature in the UK or visit the UNESCO World Heritage Site, Saltaire Village. Just a short distance from our hotel, this architectural gem boasts Victorian splendour. Wander around the galleries, shops, and cafes of Salts Mill while you’re there. Order a snack and pint from the bar and relax in the hotel lounge after a day’s sightseeing. In the morning, tuck into a free buffet breakfast, included for every guest.
 
Overall
1 out of 5
1 out of 5
Won't rush to come back..better down the road
By Bov247 from LEICESTERSHIRE
The hotel is great for Bradford centre but parking is an issue. I circled around twice before I found the entrance to the hotel and the nearest car park entrance. I admit arriving at 6pm on a Saturday evening isn't the best time to find a space either. The hotel is on a busy road which is noisy throughout the night and if its not the traffic noise keeping you awake, its the ambulances and police car sirens passing by that will do it. Windows have to be kept shut because of the noise but with no air-conditioning, the room is so hot which again leads to a restless nights sleep. We awoke with a note pushed under our door to say the water supply was cut off due to a leak and should be on later...no shower, just a couple of splashes of water from the dribbling cold tap on our faces before dressing. Breakfast is basic with cereals and cooked breakfast option. Be sure to ask if the coffee machine is working as on our stay, it wasn't and after 25minutes of waiting, the staff offered to boil a kettle to make a hot drink. We'd finished breakfast by then and were ready to leave. As my review title says, there's better down the road I'll stay in next time.
Customer avatar
Posted by
onJanuary 28, 2022
Dear Bov247,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2016.
I am very sorry that you did not experience an exemplary hotel stay due to the sleeping quality, no air conditioning and no shower due to a leak. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the location of our hotel and the cleanliness were still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites, Santa Cruz Our hotel's location offers free breakfast & easy access to the Boardwalk , picturesque beaches, towering redwoods and terrific shopping.You can relish the comforts of home when you choose to stay at the Holiday Inn Express® Hotel & Suites Santa Cruz. Our new hotel is the perfect starting point for a trip to Northern California. Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour Business Center, so you can stay productive while you travel. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf. Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA.
 
Overall
1 out of 5
1 out of 5
Worst two nights of my life staying in a hotel
By Perezryan21 from Corning,Ca
I wouldn’t recommend this hotel at all was a terrible experience. The floor was filthy when I walked in the shower curtain was torn and the shower tub wouldn’t drain correctly while showering it was a terrible experience never going back again.
Customer avatar
Posted by
onFebruary 3, 2022
Dear Perezryan21,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the cleanliness in our room and that the shower would not drain. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels & Resorts JFK Airport New York City
Crowne Plaza Hotels & Resorts JFK Airport New York City
BUSINESS HOTEL NEAR JFK INTERNATIONAL AIRPORT Crowne Plaza® JFK Airport New York City is a business hotel near JFK International Airport featuring spectacular airport and city views. After a day of travel, our hotel offers guests pet-friendly rooms and suites thoughtfully designed with premium amenities, as well as complimentary Wi-Fi. From our standard rooms to our one-of-a-kind Presidential Suite, our hotel is a relaxing oasis to unwind after traveling, a layover, or spending the day in the bustling city. For guests looking for a venue to host their next conference or meeting, we offer 4,540 square feet of flexible space perfect for all event types. Serving American favorites and craft cocktails, our in-house restaurant provides great event catering options and is an ideal place to share a delectable meal with friends or colleagues. Our contemporary full-service hotel is conveniently located just a quarter-mile away from the airport and offers guests a complimentary airport shuttle to and from JFK and parking. We're also just a short distance from New York Hospital Medical Center of Queens, Saint Vincent’s Catholic Medical Center, North Shore University Hospital, and other medical centers. While in town, make sure to visit the nearby Queens Museum, a fantastic museum in Flushing Meadows–Corona Park showcasing art, architecture, and design.
 
Overall
1 out of 5
1 out of 5
Tiny shower and rude staff
By Nettey from Florida
The front desk staff was rude. Never greeted me upon my arrival. Never informed me of a restaurant or other facilities at the hotel. Shower so small I couldn't even stretch out my arms. Key card had to be reactivated every time I reentered the hotel.
Not enough restaurant staff, which resulted in long wait times.
Room was dark and didn't look sanitized.
Customer avatar
Posted by
onFebruary 3, 2022
Dear Nettey,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff, the size of our shower and the cleanliness of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Hotel & Suites Vineland is in the heart of the Vineland – Millville, NJ business district and adjacent to the Cumberland Mall. The hotel is just minutes away from Inspira Medical Center, NJ Motorsport Park, Durand Glass, General Mills, and Millville - Wheaton Art district. We are just 20 minutes between Stockton University in May's Landing and Rowan University in Glassboro and just 30 minutes from Philadelphia-Deptford area, Jersey Shore Points and Atlantic City Casinos, off Rt. 55 at exit 27. Our hotel features all new guest rooms with upgraded bedding & furnishings, 42" HDTV's, free hotel wireless high-speed Internet access, a business center, a refreshing indoor salt water pool and whirlpool, spacious guest rooms with free local phone calls, a daily Express Start® Breakfast Bar - with our exclusive cinnamon rolls, a small meeting room and elevators. Some rooms feature miniature kitchenettes. Stay smart at the Holiday Inn Express Hotel and Suites while visiting the Vineland and Millville, NJ area!
 
Overall
1 out of 5
1 out of 5
Nice suite with bad AC
By Travelman79 from Morris county
The AC failed in 95 degrees outside weather. In the room must of been like 80 degrees with 75 percent humidity. Was offered a fan to help with the heat. Could not change to other room cause it was sold out. Did not honor late check out either.
Customer avatar
Posted by
onFebruary 3, 2022
Dear Travelman79,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2005 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the not working air conditioning and the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Fully renovated hotel is Located in North Knoxville Situated just eight miles north of downtown Knoxville, Holiday Inn Express®Hotel & Suites Knoxville - North - I-75 Exit 112 offers comfort and convenience for your Tennessee getaway or Powell business trip. The hotel's location off I-75 ensures easy access to the area's best shopping, dining and entertainment. Executives coming to Powell find this hotel has just the right combination of amenities to make their business trip as carefree as possible. Free Wi-Fi access and a Business Center offer an easy way to stay in touch. With this hotel's location in North Knoxville, Tennessee, you are just minutes from the best attractions. Family fun can be found at the nearby Knoxville Zoo. In West Town Mall you're sure to find all your favorite stores. Volunteer fans are also just a short drive from the University of Tennessee, Neyland Stadium and Thompson-Boling Arena. Southern hospitality combined with modern amenities ensures a memorable trip to the Knoxville area. While you're here, take advantage of the sparkling outdoor pool and Fitness Center, and in the morning, join us for the free hot buffet Breakfast Bar, which features a variety of hot and cold options and features our one of a kind cinnamon rolls. The staff looks forward to welcoming you to this North Knoxville Powell hotel.
 
Overall
1 out of 5
1 out of 5
Sub par
By Traveling Two from Ohio
Dirty throughout. The refrigerator in the room, was pulled out into the room, and after placing all of food in the refrigerator that we were traveling with, when we opened the refrigerator in the morning everything was warm. We had to throw out all of the food. No coffee at breakfast and upon leaving at 10:00 am in the morning the front desk was on break.
Customer avatar
Posted by
onFebruary 3, 2022
Dear Traveling Two,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2016.
I would like to apologize for any inconvenience caused by the cleanliness of our hotel, the fridge not working and our breakfast. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located on Purdue Fort Wayne campus and across the street from the Allen County War Memorial Coliseum, we are in close proximity to all the action in town. Our guests can enjoy nearby attractions, which include the Promenade Park Downtown, the Fort Wayne Children's Zoo and Glenbrook Square. Sports enthusiasts visiting Fort Wayne will enjoy Purdue University Fort Wayne and Indiana Tech Collegiate sporting events, Komets hockey, or numerous youth sports tournaments held at SportONE Fieldhouse, The Plex and Turnstone. Need a place for your next event? Our event center has over 6,000 square feet of space. We can accommodate corporate meetings, weddings, and all other special events. Our on-site catering team can customize a menu to fit all your needs. Guests enjoy the thoughtful amenities of our hotel, which include the largest indoor pool in Fort Wayne along with a well-equipped Fitness Center. We offer a full-service restaurant, The Mastodon Grill, and the Faculty Lounge. Call today to reserve your room and relax, it's Holiday Inn.
 
Overall
1 out of 5
1 out of 5
Nope
By Ml jesus from Michigan
No a/c, no breakfast and over priced ,they didn't say anything about no coffee or breakfast until check in
Customer avatar
Posted by
onFebruary 3, 2022
Dear Ml Jesus,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by our hotel not having air conditioning and breakfast. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Just 25 minutes from downtown Chicago, Staybridge Suites Chicago-Oakbrook Terrace offers the best of both worlds. Enjoy a quiet escape with proximity to attractions like Pinstripes Bowling, Giordano's, ComEd, Inland, Walmart, Oakbrook Center Shopping Mall, Loyola Medical, and the VA Hospital. Our pet-friendly, all-suites hotel provides the comfort of home with top amenities. Start your day with a complimentary breakfast buffet and unwind at our evening Social Hour with free appetizers and drinks. Take advantage of our 24-hour Fitness Center, laundry facility, and Pantry. Enjoy stunning lake views from our outdoor patio, stay connected with free Wi-Fi, and relax in our home-like suites with full kitchens.
 
Overall
1 out of 5
1 out of 5
Worst hotel experience ever!
By Visitor-never-again from Chicago
First off the room smelled like it used to be a smoking room. Otherwise the room itself was a bit outdated, but OK. The beds were comfortable but that's about it. There was broken glass on the top of the refrigerator from a previous stay, one of the stove burners did not work, the ice maker did not work, and the hair dryer nearly started on fire. We called to get a new hair dryer and was given a really old dirty one (it did work though...). The hair dryer was not even installed for us, just handed to us. We called to get more dishwasher detergent but never received any. We requested a new room but the hotel was full so we were out of luck. When the air conditioner started it sounded like a jet engine so it woke us up every time it came on. Probably the worst part about our stay was the breakfasts. There were absolutely disgusting. No breakfast would have been better than the free breakfast. Overall, worse hotel experience we have ever had. Staybridge is definitely not up to par with IHG standards. Will not stay with Staybridge ever again.
Customer avatar
Posted by
onFebruary 3, 2022
Dear valued Guest, 
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2007 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the noisy air conditioning and the smell of smoke, as well as the cleanliness, in the room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the comfort of our bed was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Anchorage
Holiday Inn Express Anchorage
Welcome to the Holiday Inn Express Anchorage Airport. Discover all that Alaska has to offer by making Holiday Inn Express Anchorage Airport your hotel of choice when visiting The Great Land. Our hotel's convenient location gives you ease of access to all parts of the city and surrounding area. Located just 2 miles from Anchorage International Airport our 24-hour complimentary airport shuttle will quickly get your started on your adventure. Start your day with our Express Start Hot Breakfast Bar, a dip in our indoor pool, or a quick workout in our exercise room, Holiday Inn Express Anchorage Airport will help in making your stay in Alaska one to remember. If you're traveling on business, you'll find we are located in close proximity to many of Anchorage's top companies, including BP, CH2M, Alyeska Pipeline, Providence Hospital, University of Alaska Anchorage and Joint Base Elmendorf-Richardson. With amenities like free Wi-Fi and our business center with computers and printers, we make it easy to get your work done so you can enjoy the area.
 
Overall
1 out of 5
1 out of 5
Pathetic hotel - Almost ruined a good family vacation
By neoinmatric from Redmond, WA
The room was not clean with hairs on the carpet and had a mushy/dirty smell. When I went to take bath at night, I noticed that the shampoo bottle was empty. We were a family of four with 2 young kids staying and there was just two towels even though I had asked for more earlier. I called front desk and housekeeping for the shampoo, but there was no response as there was no one at the front desk. I brought all of these to the attention of front desk the next day. The next night went to take bath and the shampoo had not been filled. Additionally, the room temperature control is manual. I never got it to set at 72 and the room got freezing cold at night waking us up. The same night, TV remote stopped working. I gave up and checked out next morning to another hotel and had a wonderful rest of the stay there. This hotel does not represent the standards of Holiday Inn. I would never ever risk staying at holiday inn unless there are no options left.
Customer avatar
Posted by
onFebruary 3, 2022
Dear Neoinmatric,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness of our room, that it was not serviced well and the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the comfort of our bed was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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