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    February 14, 2017
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    April 30, 2025
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Corporate's Review Comments
 
Great Hotel & Convention Center on Famous Route 66! The Crowne Plaza Springfield – Convention Center is conveniently located on I-55 & I-72, better known as Historic Route 66. Near the University of Illinois Springfield, our hotel is perfect for those coming in to visit the school or catch a game at one of the nearby sports complexes. With a short drive to Downtown Springfield, history buffs will enjoy a visit to the Lincoln Home National Historic Site and the Abraham Lincoln Presidential Library and Museum. Other nearby attractions near our Springfield IL hotel include Knight’s Action Park and the Illinois State Fairgrounds. Our accommodations also offer Free Wi-Fi, parking, and always open business center. Maintain your workout routine at our 24-hour fitness center, go for a swim in our 14th floor indoor pool, or relax in our hot tub and dry sauna. Each room is equipped with a mini-refrigerator, Keurig, and 43” TV.
 
Overall
1 out of 5
1 out of 5
Dirty room
By Deide from Homer Gen, IL
I have emailed the manager as well, with no response yet. Stayed last weekend two nights. Normally have no issues, but the room was terrible. Friday night arrived and on Saturday morning stopped hotel maid and asked her face to face to vacuum and clean our room. Food under bed, and we were in need of fresh towels, garbage emptied and toiletries in bathroom. We came back late Saturday night and nothing was cleaned - even bath towels were left in tub still wet and dirty. Garbage can in bathroom was only thing that had new bag in it. Garbage by desk was still full and dirty. Shelly from front desk was accommodating to a point, but the lack of uncleanliness was beyond unacceptable. She herself agreed with us.
I also received no receipt of our stay, and it took almost 5 days for charges to go through on my visa. I was actually initially impressed thinking the hotel actually comped us for the stay since it was so horrible. I get we are in a pandemic, but don't advertise your policy on cleanliness if you can't uphold it. I would never have even given a room like that to a customer - which Shelly agreed. And 7 days later, still no electronic receipt of my stay.
Customer avatar
Posted by
onFebruary 16, 2022
Dear Deide,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2016.
I would like to apologize for any inconvenience caused by the cleanliness and comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome Home. Conveniently located in the heart of the Greater Toronto Area at the QEW & Bronte Road in Oakville, Staybridge Suites Oakville Burlington is at the center of it all. Minutes from downtown Oakville & Burlington and a short drive or train ride to Toronto, Mississauga, Hamilton and Niagara Falls and only 30 minutes from both Toronto Pearson International Airport (YYZ) and Hamilton Munro (YHM) airport. With the Ford Oakville Assembly Complex, Tim Hortons™ Training Center, Suncor Plant, Dana, HATCH, UPS, United Technologies Corporation, and the New Oakville Hospital all minutes away you can catch up on some well-deserved “Me Time.” Staybridge Suites Oakville Burlington offers a variety of Suites for all situations. Our open concept Studio Suites are perfect for individuals and couples while our 1 and 2 bedroom apartment suites suit families of all sizes. With all the conveniences of home to suit your extended stay or short term hotel needs and business services to rival the office get the best of both worlds while you travel. Our pet friendly Suites (fee) offer fully-equipped kitchens, cable TV, free wired and wireless Internet and direct dial phone number with personalized voicemail. Other complimentary features include 24-hour business center, laundry facilities, indoor pool & Fitness Center, BBQs, putting green, free deluxe breakfast buffet, evening Social receptions (Monday-Wednesday). So what are you waiting for? Get Comfortable!
 
Overall
1 out of 5
1 out of 5
Under staffed and under equipped
By Peter451 from Milton, Ontario
My wife and I thought we had booked a suite with a separate bedroom (is that not what one bedroom suite means?), but in fact it was a “studio” suite like a regular hotel room. It had a TINY kitchen which was impossible to cook a meal in, and under equipped. No toaster or coffee maker, and only two forks and knives. The only spoon was one teaspoon, (they sent up a second teaspoon when we complained).
The sheets and towels were not changed in the eight nights we were there. The heater/ac was a big and noisy wall unit that seemed to pull air from other rooms, as sometimes we would be smelling cigarette smoke and sometimes cooking – anything but fresh air!
A free breakfast of sorts is provided, but there is nowhere to eat it, so you have to take it back to your room (and microwave it). As we had no table in our room, only a desk and one chair, this was difficult and we had to go out for almost all meals.
Most of the carpets and furniture are somewhat shabby and worn throughout the public areas and the room. The whole place needs a major refit. If you are thinking of staying here I would check very carefully what you are being offered, but only go if you have no other options.
Customer avatar
Posted by
onFebruary 16, 2022
Dear Peter451,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness of our room and that it was not serviced well. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Albany Airport - Wolf Road Nestled in the center of Albany County and located on Wolf Road we are near the crossroads of I 87 and I 90, minutes from Albany International Airport, and located directly across from Colonie Center Mall. Our proximity to many corporate locations, including Downtown Albany, General Electric and the New York State Campus, is ideal for business travelers. We are just a short drive from all the major colleges in the area including SUNY Albany, College for Nanoscale Science and Engineering, Siena and Union Colleges. We are close to top attractions including the New York State Capitol, Empire State Plaza featuring the New York State Museum, The Palace Theater, MVP Arena, Saratoga Casino & Race Track, Proctors Theater and Rivers Casino. Shopping and entertainment are minutes away at Colonie Center Mall, Crossgates Mall and Stuyvesant Plaza. Hotel guests can enjoy our 100% smoke free hotel with spacious rooms, all with a small fridge and microwave. Some of our many amenities include an indoor pool, fitness and business centers, complimentary breakfast buffet. Don’t forget that parking and Wi-Fi are always free, as well as our airport shuttle, upon request only. The Sapphire Conference Center and Topaz Room feature 3,600 sq. ft. of flexible event space with a private entrance, free attendee parking and outside catering options available.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Hizzy from Latham ny
Room had no shades and flies I spoke to the manager and he ignored me.and didnt want to be bothered I called customer service and they did nothing.
Customer avatar
Posted by
onFebruary 16, 2022
Dear Hizzy,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by our room not having shades and the comfort, as well as the cleanliness, in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Gulfport offers a convenient location with spacious modern guest rooms. You can enjoy a relaxing stay at our Gulfport accommodations, ideally located off I-10 and Highway 49, just a few miles from Downtown Gulfport, MS and the coast's beautiful beaches. Also, be sure to enjoy the complimentary Airport Shuttle provided by our hotel to the nearby Gulfport-Biloxi International Airport (GPT). Our hotel is perfect for families, with its location near area attractions such as the Gulf Island Water Park, Gulfport Sports Plex, Ship Island Excursions, and the Mississippi Aquarium. If shopping is your preference, try the Gulfport Premium Outlets Mall , located less than a mile from our hotel, where you are sure to find some great bargains. While lodging with us, be sure to take advantage of our Indoor Heated Swimming Pool, 24-Hour Fitness Center, Market, and on-site restaurant and bar, open for breakfast and dinner, that offers a casual dining atmosphere. Guests will enjoy staying at our Gulfport accommodations situated near many area businesses. Some of these businesses include FedEx, Chemours, Port of Gulfport, the Seaway Industrial Park and Memorial Hospital . Our hotel features a 24-hour business center and three flexible meeting rooms with seating for 100 people. Check out our great Gulfport hotel room deals and start planning your trip today.
 
Overall
1 out of 5
1 out of 5
Lesuire trip
By Anna49 from Biloxi Mississippi
The staff was not very friendly here. As an Elite status client I was not very impressed by my stay here I've had much better reception in other cities.
Customer avatar
Posted by
onFebruary 16, 2022
Dear Anna49,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2020 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by the service of our staff and the cleanliness of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
+1point
1of 1voted this comment as helpful.
 
Welcome to avid hotel Hays in Hays, KS. We are located off I-70 and US183 in NW Kansas. With Denver to the west and Kansas City to the east, our hotel is the perfect stop. Just minutes away from Fort Hays State University. Our hotel is conveniently located whether traveling for business or leisure. We are close to great restaurants such as IHOP, Old Chicago, Gellas Diner/Brewery. For live music, the Paisley Pear offers several nights of local entertainment weekly. Fox Pavilion brings in nationally accredited acts on weekends, from Blues to Country stars! If you are here on business, Eagle Communication, Next-Tech, Adronics, Hays Medical Center, Elrob, High Plains Mental Health, Link, Midwest Energy are all nearby. When you return to relax at this Hays hotel, you will find we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right spotlessly clean and ready for your stay, with plenty of storage, a 55-in HD TV, and free WiFi. In the morning, come down to the lobby for your free Good all-round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items onsite, our simply grab and go. For fitness fans, warmup and work out in our brand new gym, with all the extras! Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay!
 
Overall
1 out of 5
1 out of 5
Needs Improvement
By Efren from Kansas City
Had issues with Wifi that were not resolved. Had to take a cold shower.
Customer avatar
Posted by
onFebruary 16, 2022
Dear Efren,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the issues with the Wi-Fi and that there was no hot water. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff and the comfort, as well as cleanliness, of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Lincoln City. We are proud to add Lincoln City as one of our premiere family destinations. We strive to make even the longest journeys worth it by bringing people together. The Holiday Inn Express & Suites Lincoln City gives family and friends a high-value, affordable gateway to everything the city has to offer. Our spacious accommodations offer all the perks you have come to expect from quality service. Our perfect location is just blocks away from Lincoln City’s most prominent attractions, the Pacific Ocean and Chinook Winds Casino. You can see the Pacific Ocean as you exit our hotel parking lot. Drive straight down the hill to find a small parking area and a pathway that will take you straight to the beach. Taft Park on Lincoln City’s south end of town is also a great place to see sea lions. Be sure to visit us annually for the summer or fall kite festival! Book your room today!
 
Overall
1 out of 5
1 out of 5
Sleepless in Lincoln City
By MiCA from Lincoln City
Apparently guests being noisy all night to the next morning, disturbing other guests is an acceptable behavior at this hotel.
Customer avatar
Posted by
onFebruary 16, 2022
Dear MiCA,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2014 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff and the noise from other guests. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to your home away from home The Holiday Inn® Hotel Houston - SW - Near Sugar Land promises a warm welcome, efficient check-in and upgraded amenities. Our property offers travelers easy access to the best of Houston, Stafford, and Sugar land, so you can travel beyond the area with ease. If you need a space to prepare for an event or finish paperwork, take advantage of our 24-hour Business Center. We hope to welcome you soon.
 
Overall
1 out of 5
1 out of 5
DONT EVER STAY HERE
By Trina from San Antonio
We had a number of problems.
At check in the woman never gave us a coupon for the breakfast we thought was included in the room. When we got to the room the room looked old and dingy. No wash cloths or face towels, no soap on the shower and the soap dish was broken. No sink stopper, clock was not working, large towels we did have looked dingy, no do not disturb sign, we requested to move and wasn’t allowed, the fire alarm went off at 1am and when we went down for breakfast we couldn’t eat and wasn’t given the coupon.
They need to tear down this hotel and start from scratch. Poor desk assistance and management.
The woman who checked us in wasn’t knowledgeable even though she was very friendly.
Mandy who checked us about was RUDE and clueless and kept saying she didn’t have authorization to do anything.
The entire stay was a disaster. I’ve never stayed in such a poor disgusting hotel in my life. I wouldn’t let my worst enemy stay here.
Customer avatar
Posted by
onFebruary 16, 2022
Dear Trina,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the service of our staff, the maintenance of our room and that it was not serviced well. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Tulsa City Center
Holiday Inn Tulsa City Center
Due to ongoing garage construction, onsite parking will be unavailable until March 1, 2022. Please contact the hotel directly for information on alternative parking options. Pool is currently closed due to renovations. Guests who stay at the Holiday Inn Tulsa City Center get the full Tulsa, OK experience. Our hotel's downtown Tulsa location places you minutes from exciting big-name music and sporting events at BOK Center and Tulsa Performing Arts Center, but also next door to quaint, historic neighborhoods and Utica Square Shopping Center. Though the hotel is within walking distance of ONEOK, The Williams Companies, Helmerich and Payne, IBM, JP Morgan Chase and other Tulsa, OK companies, Holiday Inn Tulsa City Center s complimentary downtown area hotel shuttle ensures you'll always have a ride. Oklahoma State University Medical Center, St. John and Hillcrest Hospitals are nearby the hotel as well. The hotel is also conveniently located within a few miles of University of Tulsa, Brady Theater, and Cains Ballroom. The location of Holiday Inn Tulsa City Center allows you to easily spend a day on a walking tour of Art Deco architecture, viewing Native American art at Gilcrease Museum or Western art at the Philbrook Museum. Warm nights are perfect for outdoor dining on Boulder Grill s patio, located within hotel.
 
Overall
1 out of 5
1 out of 5
Very disappointed, I expect more from a Holiday Inn.
By McElroy from Arkansas
We stay at Holiday Inns whenever possible but I wish we had not stayed at this one. There was no parking provided and numerous other things were not up to standard. The ongoing construction in the hotel was a big minus.
Customer avatar
Posted by
onFebruary 16, 2022
Dear McElroy,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2017.
I am very sorry that you did not experience an exemplary hotel stay due to an ongoing construction and no parking. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Louisville Airport Fair Expo Located next to the Kentucky Exposition Center and less than 2 miles from Churchill Downs we are the premier property for all things Kentucky Derby, Oaks and a local favorite, Thurby! Our convenient location is within walking distance to Cardinal Stadium and Kentucky Kingdom. Located 1.3 miles from Louisville Muhammad Ali International Airport with easy access to interstates 65 and 264. The Holiday Inn Louisville Airport Fair/Expo offers 106 rooms equipped for leisure or business travelers with microwaves, mini refrigerators, and Keurig coffee makers in all of the rooms. Complimentary high-speed wireless internet access and self-parking. Our on-site business center is perfect to print off any last minute paperwork. Our 2,000 square feet of meeting space and permanent board room set up is perfect for any meeting, training, or social event. Enjoy a delicious cooked to order Breakfast or an appetizing dinner in Kem's Restaurant & Bar. We are the perfect business address for visitors to University of Louisville, UPS, Ford, GE, Bellarmine University, CLC, Lear, and Walmart.
 
Overall
1 out of 5
1 out of 5
TV's
By Tommy62 from Owensboro
The girl at the front desk was really nice but what was wrong with my stay is it took 3 different rooms to find a room that had a working tv, the bathroom had mildew in the shower, the ceiling had crumbling drywall, the carpet had a huge stain not to mention the hallways on 3 different floors had stains like someone dragged a back of trash down them. The bed was way too soft almost as if it was wore out. I used my reward points for this stay but if I had paid for it I would have asked for my money back
Customer avatar
Posted by
onFebruary 16, 2022
Dear Tommy62,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2017 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the maintenance of our rooms, the cleanliness and the mildew in the bathroom. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service at the front desk was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites League City hotel has a central location just a short drive away from parks, shops, and restaurants. We are walking distance to UTMB Medical Center, MD Anderson Cancer Center and close to Big League Dreams Baseball Center. We are a convenient stop before the Galveston Cruise Terminal and less than five miles away from the NASA Johnson Space Center and close to Kemah Boardwalk. Business travelers appreciate our convenient location close to Webster, Texas City, Marathon Petroleum, and the comfort of our all-suite hotel. You can bring the whole family on vacation because we're pet friendly! This hotel's warm Texas hospitality makes your trip enjoyable while you spend your days relaxing on the nearby beaches or working in the surrounding area. We offer a 24-hour business center and free Wi-Fi access throughout our hotel. In your time off, enjoy our 24-hour Fitness Center, guest laundry facilities and barbecue grills.
 
Overall
1 out of 5
1 out of 5
Not satisfied
By Traveling from Texas
Reserved two nights at hotel, the room I requested was not available, air conditioning did not work in room, the room and always very musty smelling, left after one night
Customer avatar
Posted by
onFebruary 16, 2022
Dear Traveling,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2019 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the air conditioning not working and the cleanliness, as well as the musty smell, in the room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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