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    February 14, 2017
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    April 30, 2025
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Corporate's Review Comments
 
Newly Renovated Hotel Located off I-70, the Candlewood Suites Grand Junction NW has a prime location with easy access to all. Our spacious suites include all the luxuries of home while you enjoy all the area has to offer. Bask in the warm sunsets or gaze at the soaring natural monuments! Grand Junction is home to many activities that range from river rafting, to wine tasting, to strolling through our historical downtown or art museums. Grand Junction is known for its many tourist attractions including Colorado National Monument, Powderhorn, Colorado Mesa University, and Western Colorado Wine County with some of the best wines the valley has to offer. Grand Junction features some great events such as Country Jam USA, the JUCO World Series, and our home baseball team, The GJ Rockies who have over 30 home games throughout the year. Our suites include a fully equipped kitchen with dishwasher, full size fridge, two burner stove top and microwave, a large desk space, a 32-inch flat screen TV, and much more! We feature a full fitness center, and our Candlewood Cupboard, where you can purchase frozen dinners or midnight snacks. Our Lending Locker provides you with crockpots, boardgames, coolers, and much more. You can also bring a beverage to enjoy grilling in our outdoor gazebo! The Candlewood Suites Grand Junction NW provides comfort and welcomes you as family!
 
Overall
1 out of 5
1 out of 5
Shocking discovery under the sheets
By Midwestern travelers from Midwest
We arrived to the hotel. Room appeared clean although very dated and seemed somewhat dirty even though it wasn’t. There were stains on the carpet and it just felt dirty. The real shocker was when we pulled the sheets back and discovered an injection needle. I immediately called the front desk and they came up and moved us to another room. The new room again felt dirty even though it wasn’t. The carpet was very stained and just not pleasant. I believe the hotel is being renovated soon which is good. The front desk staff told us they would credit our account points for our troubles, however that did not occur. Overall we were not happy with our stay.
Customer avatar
Posted by
onFebruary 21, 2022
Dear Midwestern travelers,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the service of our staff and the comfort, as well as cleanliness, of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Elgin Hotel & Suites Chicago Northwest perfectly located between Hoffman Estates, West Dundee, Barrington, Rockford and Huntley. Whether visiting Bystronic, SKF, Siemens, Judson University, Renishaw, Verizon, or General Electric our location directly off of I-90 and only 19 miles west of O'Hare International Airport makes us the ideal location. During your stay enjoy the many attractions of downtown Elgin including the Grand Victoria Casino and Hemmens Cultural Center or attend an event at the Sears Centre . The Holiday Inn Elgin Hotel & Suites Chicago Northwest caters to business and leisure travelers with deluxe amenities and services; including complimentary Wi-Fi, HDTVs, and mini fridges in all guest rooms. We offer several dining options featuring Bennigan's Irish Restaurant and Pub, breakfast in Crystals and room service. Our ballroom accommodates up to 300 guests for dinner, making us the perfect Elgin Wedding Venue. From intimate affairs to grand events, our 10,000 sq. ft. of banquet space can accommodate all of your needs. Our Catering Managers are here to assist with planning your Wedding Reception, Birthday Party, Reunion or Quinceanera. Our Sales staff is here to assist with any guest room block needs for offsite wedding receptions, reunions and sport groups. Your guests can enjoy the largest indoor pool in the area featuring an oversized hot tub.
 
Overall
1 out of 5
1 out of 5
Don’t stay here
By Rebleh from Wisconsin Dells, WI
We called to see if they had pool and hot tub and they verbally confirmed that they did. Upon arriving we found out that the pool was being resurfaced and a hot tub was not working. We had called the same day. The rooms are very dirty as is the lobby and elevator after they allow partying groups throughout. We were staying in the area for two nights and chose to leave after the first and find a new hotel. We saw that this hotel had high ratings and reviews which sadly it was a huge disappointment.
Customer avatar
Posted by
onFebruary 21, 2022
Dear Rebleh,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the cleanliness of our room, the hot tub not working and the pool being resurfaced. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
We can't wait to welcome you to Staybridge Suites Kansas City Independence! Our hotel is located in Independence, Missouri, just a short 15 minute drive from downtown Kansas City, MO. Whether you're traveling for business or pleasure, Interstate 70 allows easy access to the area's best attractions and major corporations in our area. Enjoy the Truman Home & Library, Vaile Mansion, Historic Courthouse and so much more on our history Independence Square. Major corporations like AT&T, Fike, Lake City, Fresenius, Unilever are all located within 20 minutes from our front door. Start your day off with a hot breakfast, 7 days a week. Relax in our spacious suites, with separate bedrooms, living rooms and fully equipped kitchens. For entertainment or to finish up some work, our high speed Wi-Fi and business center will allow you the access you need. Our complimentary laundry room and 24/7 fitness room provide the comforts of home while on the road. Catch our boys in blue play at Kauffman or pick up a football game from our 2023 Super Bowl Champions, Kansas City Chiefs. Come back and unwind in our courtyard, providing an oasis for your comfort. Enjoy a dip in our heated pool, roast marshmallows or enjoy a glass of wine near our fire pit. Whatever you choose to enjoy, our courtyard provides ample seating to relax with your company. Come and see us at Staybridge Suites KC – Independence, your home away from home.
 
Overall
1 out of 5
1 out of 5
Stained and dirty mattress
By Chiggie from Colorado
Our visit on November 11, 2021 was a poor one. We arrived at the hotel late at night after traveling all day. Once in the room the first thing we noticed was the lacking plates and silverware in the kitchen. Additionally, pulling out the couch bed the mattress was covered in popcorn and had a urine stain. No sheets or pillows were in the room to make up the bed. The bathroom toilet ran all night. Overall the experience wasn’t a good one as we experienced before in our last visit. Positive experience was the hot breakfast and various items available. Next visit to KC we plan to stay elsewhere.
Customer avatar
Posted by
onFebruary 21, 2022
Dear Chiggie,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the lack of plates in the kitchen and the cleanliness of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that our breakfast was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Come visit New England at our Bradley International Airport hotel. The Holiday Inn Express® Hotel & Suites Bradley Airport offers a newly renovated hotel near the Bradley International Airport. Our hotel's amenities include a 24 hour airport shuttle, to help you catch your flight. For registered guests our facilities feature an indoor pool, fitness center, business center with copy and print services, as well as computer access; and thanks to the free internet access we provide throughout the hotel, you will always stay connected. Be sure to start each day with a cup of hot coffee from the free, hot Express Start Breakfast Bar served each morning. Parking is free whilst you are checked in. We are also conveniently located near the Connecticut corporate offices of Ahlstrom, Travelers, PPG, The Morris Group, Alstom Power, C & S Wholesale & United Technologies. In addition, this area features a multitude of attractions. You can drive to Hartford or Springfield and enjoy their shopping and dining districts. The whole family will love exploring the CT Science Center or visiting Six Flags New England with their newest Hybrid Coaster- Wicked Cyclone! The historic Mark Twain House and Harriet Beecher Stowe House will please history buffs, too, and shopaholics can shop their fill at WestFarms Mall or the Shoppes at Buckland Hills.
 
Overall
1 out of 5
1 out of 5
Done with IHG
By LsWho from FL
I'm a long time IHG member (since 2002) I got caught up in the AA airline fiasco on 11.1.21 and had to cancel my hotel reservation the morning of the day I was supposed to arrive due to flight cancellations. I cancelled my reservation using the app and got a conf # but because I had checked in the night before online the hotel states that it's too bad and I must pay for my entire reservation (they never even asked to see my cancellation email). I travel a lot for business and understand the policy and was prepared to pay for the first night but not the entire stay. Called both the hotel and guest relations multiple times but they both kept telling they couldn't help me to call the other to rectify. At the end of the day no one at IHG was willing/able to help so I will take my business elsewhere going forward I hope the money you beat me out of will be worth the future business you are losing.
Customer avatar
Posted by
onFebruary 21, 2022
Dear LsWho,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2002 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the issue with your cancellation. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
When you take in the view east of our hotel, just past I-75, you'll see rustic fields and warm countryside; to the west, the burgeoning city of Lima, Ohio. Here at Holiday Inn and Suites Lima, we take pride in maintaining that balance between 'Downtown' and 'Down-home'. Welcome to the Holiday Inn and Suites, Lima, Ohio's newest full service hotel. Our property proudly boasts of The Lounge, our restaurant and full bar, which provides room service to all 116 beautifully appointed, newly renovated rooms and suites. After dinner, relax in our indoor heated pool and hot tub or burn off those calories in a fully equipped workout room. With 2400 square feet of versatile meeting space we're here to help you celebrate wedding vows or reminisce over drinks with former classmates during a reunion. Within minutes of industry centerpieces such as Ford Engine Plant, Procter & Gamble, the Husky Refinery, Lima Memorial Hospital, Mercy Health St. Rita’s Medical Center, Dana Incorporated, and the Orthopaedic Institute of Ohio, your business trip will be streamlined and efficient. If you’re in town seeking that deal-sealing handshake from a potential client or partner, the local dining scene is the way to impress. Whether it’s steaks at Old City Prime, a gourmet burger and designer cocktail at The Met, hibachi and a Spicy Girl sushi roll at Yamato, or a bottle of wine at Vino Bellissimo (where they also have 36 craft beers on tap!), the only way you won’t impress is if you don’t try.
 
Overall
1 out of 5
1 out of 5
Please do better
By Upset from Louisville
Bathrooms and hallways were not cleaned. Housekeeping not available. Staff eating at front desk area.
Customer avatar
Posted by
onFebruary 21, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2017 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room, and housekeeping was not available. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to your home away from home The Holiday Inn® Hotel Houston - SW - Near Sugar Land promises a warm welcome, efficient check-in and upgraded amenities. Our property offers travelers easy access to the best of Houston, Stafford, and Sugar land, so you can travel beyond the area with ease. If you need a space to prepare for an event or finish paperwork, take advantage of our 24-hour Business Center. We hope to welcome you soon.
 
Overall
1 out of 5
1 out of 5
Room not clean
By Borunda
Horrible! The room was filthy. The hair dryer was not clean. The carpet had stains, the sofa smelled like Uriine. The room smelled like cigarette smoke, the knob on the shower head was hard to pull and the knob was loose.
Customer avatar
Posted by
onFebruary 21, 2022
Dear Borunda,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the cleanliness, smell and maintenance of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGServic
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Murfreesboro Central
Holiday Inn Express Murfreesboro Central
Welcome to the Murfreesboro Central Hotel. Our modern decor hotel in Murfreesboro, TN is conveniently located just off I 24 near Nashville and offers the very best in Murfreesboro accommodations. If you're traveling on business, you will find all you need for work in our business center with copy, fax and print services and high speed Internet access. Our large meeting room offers digital projectors and other AV equipment. Additionally, our Murfreesboro hotel is close to Nashville, offering quick access to Middle Tennessee State University, Nissan, Kasai. State Farm Regional Headquarters, Stones River Greenway and the Nashville International Airport. Your family will enjoy lodging at our Murfreesboro hotel, situated just a few miles from Go USA Fun Park, Discovery Center at Murfree Springs and the Stones River Mall. This hotel is close to the historic Murfreesboro sites of Stones River National Battlefield and the Fortress Rosencrans. For big city fun, visit Nashville to see the Grand Ole Opry, a superspeedway race and the Country Music Hall of Fame, located in the heart of downtown Nashville. During your visit to the Murfreesboro Central Hotel, enjoy our quality hotel amenities, including an outdoor pool, 24 hour fitness center and continental breakfast. Make your reservation today, and see what it means to Stay Smart at the Murfreesboro Central Hotel.
 
Overall
1 out of 5
1 out of 5
No hot water for 3 days
By Ellen from Mc Lean Va
Hotel had no hot water for 3 days
No showers
This hotel is a disaster
The smoke alarm was flashing all night long
The hot water heater should have been fixed for guests to be able to shower
Customer avatar
Posted by
onFebruary 22, 2022
Dear Ellen,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2018.
I would like to apologize for any inconvenience caused by the alarm flashing all night and you not being able to take a shower. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Indianapolis Hotel's Convenience is Unmatched When you need more than just a bed, you'll love the convenience of the Candlewood Suites® Indianapolis Northwest hotel. Located one block east of I-465 in the city's largest business park, the hotel's suburban surroundings give you an escape from the busy city center while still providing easy access to the most popular destinations in Indianapolis, Indiana. The hotel's location is close to several area businesses like UnitedHealth Care, St. Vincent Hospital and Hewlett-Packard. Work day or night with free printing and fax services at the 24-hour business center after preparing for that big meeting in your suite. This hotel's location in Indianapolis is in Park 100, so you'll be nestled in a suburban business park and still be only minutes from downtown Indianapolis, Indiana. The hotel's neighborhood is also great for families and leisure travelers. Take the kids on a picnic in Eagle Creek Park or see where the Colts play at Lucas Oil Stadium downtown. The hotel's proximity to three major malls also means you'll enjoy premier shopping nearby. After a long day, you'll love coming back to a cozy suite. The hotel's amenities make Indianapolis a great place to call home while away on the road. Stay fit with the 24-hour fitness center. Free high-speed internet access means you'll stay connected. Plan your stay today, and "Consider Us Home."
 
Overall
1 out of 5
1 out of 5
Unsatisfactory
By Linda from Arkansas
This is not a 4 star. Don’t Do It. Hallway reaped of a very loud stinch.
Customer avatar
Posted by
onFebruary 22, 2022
Dear Linda,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the cleanliness, comfort and sleeping quality in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to your home away from home in the City Under Seven Flags. Staybridge Suites Laredo International Airport . Staybridge Suites Laredo is just minutes from the Laredo International Airport LRD , making the hotel a perfect choice for business and leisure travelers. We offer a, “feels like home”, experience with spacious suites and fully equipped kitchens, to make your home-cooked meals. Unpack and settle in with great amenities including free internet. A convenient location just off of Loop 20 means travelers are minutes from a wealth of local attractions, businesses, and shopping. Major corporations like Holt Cat , A.E.P , IBC , and many others are easily accessible. Texas A and M International University are nearby as well. The hotel is half a mile from the Sames Auto Arena , so make sure to check out the Laredo calendar of events. Take advantage of endless shopping options at Mall Del Norte and boutique shopping centers or let yourself be star-struck at the Vergara Planetarium. Enjoy our complimentary beer, wine, and appetizers at our Social Receptions. Reserve your room with us today, and see for yourself why this is the best value among hotels in Laredo Texas.
 
Overall
1 out of 5
1 out of 5
Customer service
By Moni69 from San Antonio
Excellent customer service provided from Natasha. She was always attentive.
Customer avatar
Posted by
onFebruary 22, 2022
Dear Moni69,
thank you for sharing your impressions of your recent stay with us.
I am pleased that the service of our staff and the cleanliness, as well as sleeping quality, in our room met your expectations. We strive to provide the best possible service and experience. It is always great to hear from our valued guests on how we are doing. Once again, thank you for selecting to stay with us.
We would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A stylish hotel at Glasgow Airport with conference facilities and on-site parking. The Holiday Inn® Glasgow Airport hotel is a short walk away from the main terminal. The city centre is a 20-minute drive away on the M8 motorway, and buses run to central Glasgow 24 hours a day from the stop opposite the hotel. Business guests can host up to 250 delegates in the hotel's 18 flexible meeting rooms, while events at the Scottish Exhibition and Conference Centre are just a 15-minute drive away. You can browse for bargains or catch a movie at the intu Braehead shopping and leisure complex and cheer on Britain's top ice-hockey players in matches at Braehead Arena, all just a short drive away. For music lovers, a 15-minute drive from the hotel, the SSE Hydro arena hosts a vibrant international programme of concerts and shows. At this hotel you can enjoy the following benefits: Free Wi-Fi throughout, On-site and secure off-site parking at a daily rate, Kids stay and eat free, Stylish guest rooms feature comfortable beds and pillow menus to ensure restful nights. In the hotel's restaurant, you can enjoy a traditional full Scottish breakfast buffet and dine on a juicy steak or burger. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or kick back in your room and order from the 24-hour room service menu Please note that this hotel does not accept cash payments.
 
Overall
1 out of 5
1 out of 5
Heating didn’t work
By Shan from Scotland
The heating in our room didn’t work it was only blowing out cold air, the two tiny oil heaters in the room done nothing, we complained and they tried to get us another room but when I asked if we could get a refund as we just wanted to leave I was spoken to like a child I was told that they would come with me to make sure the heating wasn’t working(Someone had already checked for us) once I held my ground and told them that it had already been checked they told me they couldn’t process a refund and I’d need to contact someone else
Customer avatar
Posted by
onFebruary 22, 2022
Dear Shan,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the comfort in the room, due to heating not working. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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