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- Review comment count77087
- Helpfulness votes351
- First review commentFebruary 14, 2017
- Last review commentApril 30, 2025
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Corporate's Review Comments
Book your short or extended reservation at Staybridge Suites Philadelphia-Montgomeryville, located off Routes 309 and 202. Make yourself at home during your stay at our pet-friendly hotel in Montgomery County, PA, with spacious suites featuring fully equipped kitchen space, living areas, and more. Maintain your health and wellness routine in our fitness center, and take advantage of our on-site laundry facility.
Start your morning with our daily complimentary breakfast, and join us on select evenings for complimentary receptions. Grab a snack from our on-site market to savor in your room or on-the-go as you explore nearby cities, including Doylestown, Lansdale, and Horsham.
Enjoy easy access to Teva Pharmaceuticals and Merck, located only minutes away from our hotel. Find fun things to do in North Wales and visit other destinations near our hotel, including Peddler's Village, Skippack Village, Valley Forge, Montgomeryville Mall, Pinecrest Country Club, Hatfield Ice Arena, XL Sports World, Elmwood Park Zoo, and the Parx Casino. No matter what brings you to town, enjoy your stay at Staybridge Suites Philadelphia-Montgomeryville.
Overall
1 out of 5
Filthy hotel
By Griff
The staff is friendly but that did NOT make up for how filthy this hotel is. The common areas including the elevators were filthy with dried dirt on the threshold going in and fingerprint smudged everywhere. Our room was filthy with the floor having crumbs all over it and fingerprint smudges on all of the furniture including the refrigerator. The refrigerator door had food smudges along the edge where you open it. We quite literally used paper towels to turn lights on or to open doors to things and used our elbows to push buttons.
The bowls that hold the apples and oranges in the kitchen were dirty from the very beginning of the day. They never cleaned them and just kept putting apples and oranges in the bowls.
The equipment in the gym does not work. So if you’re looking to get a work out in you won’t get it here.
Posted byCorporate
onFebruary 22, 2022
Dear Griff,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness in our hotel and gym equipment not working. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
A convenient central Manchester hotel with free WiFi and excellent transport links The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre . If you don’t feel like walking, catch a tram from nearby St. Peter's Square, or board the free Manchester city-centre shuttle bus. The M60 and M62 motorways are both close by, and Manchester Airport (MAN) is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London . While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium , and shop for bargains at the Manchester Arndale and intu Trafford Centre . Kids love the interactive exhibits at the nearby Manchester Museum of Science and Industry . Gigs at the O2 Ritz , Bridgewater Hall or Manchester Arena are within easy reach. Business guests are just a 5-minute walk from the Manchester Central Convention Complex . At this hotel you can enjoy: - Air-conditioned bedrooms - Connecting suites for families - A spacious lobby for informal meetings Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep. Start the day in style with our inclusive Express Start™ Breakfast buffet, pop out to numerous local restaurants in the evening and unwind afterwards with a cocktail from the bar .
Overall1 out of 5
Poor all round
By ndonaldson
from Chester, United Kingdom
Tv not working
Awful breakfast, bacon was disgusting.
Dirty bedding, wee stains (please see attached photo)
Staff laughed when we asked for tv to be fixed
Only positive was the discounted rate car park.
Awful breakfast, bacon was disgusting.
Dirty bedding, wee stains (please see attached photo)
Staff laughed when we asked for tv to be fixed
Only positive was the discounted rate car park.
JsnssnmsmsmsmsmsmsmsnxmxmxmxjndndndndndndndnsnsnsnsnsmsnsnsnsnsnsnsmxnxnnxndbebeSkskskmamsnanamamsnsnsnsnnsnsnsnnsnnwnwnwnwnwnwnwnwnsnsnsns
Posted byCorporate
onFebruary 22, 2022
Dear ndonaldson,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2018 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the not working air television, the cleanliness in our room and the quality of our breakfast. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Delight in modern comfort and be inspired by the breathtaking views of the Potomac River at the InterContinental Washington D.C. – The Wharf, a LEED Gold Certified property. Our luxury waterfront hotel is located less than a mile from The National Mall and historical monuments, and is close to gourmet restaurants and shops at The Wharf District. Tour the iconic Smithsonian Museums, the International Spy Museum, and visit Capitol Hill. Discover everything Washington D.C. has to offer.
Overall1 out of 5
Terrible Client Service
By RegularGuy2021
from DC
We booked a suite months’ ahead of time for this special event on Dec 6th on the waterfront in Washington, DC. We specifically asked for this suite with the hotel and confirmed it with them the evening before via telephone.
We got to the hotel, and they did not have the room ready (3pm), we finally got the room, but it was not the room we requested. I spoke with the hotel staff, and they claimed that someone has already checked into the room we requested. We settled for the room because we had already had our car parked and all bags sent to the room, and we were tired from the day of travel.
After settling into the room, I noticed that a family was just getting off the elevator on our floor, they proceeded to enter the exact room we had requested. I then spoke with the lady at the front desk who check us in, and she told me that they had just check in to the room. This was a complete opposite of what they had just told us not 10 minutes before. This family had checked in After we did!
That evening we asked for a chair to use to sit in the room, per the valet/bellman we could have one. The manager called the room and told us we were not getting a chair. We instead took one from a room next door (the person there had no issue with lending us the chair for a few hours).
The next morning, I spoke with the manager on duty. He was rude to us, refusing to refund the money, refusing to accommodate us in any way. He even went as far as to tell us that extra chairs are not allow and said that if we needed to sit, that we could sit on the floor or the bed. This same manager also proceeded to tell me that the type of room we had requested was being used for the past several weeks (this was not what the lady at the front desk had told us the day before).
Posted byCorporate
onFebruary 22, 2022
Dear RegularGuy2021,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2008.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff and for not receiving a suite as requested. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and the sleeping quality in our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Visit our centrally located hotel in Wichita Falls
The Holiday Inn Express Hotel and Suites of Wichita Falls, Texas is a 2018 Quality of Excellence award winner. Conveniently located next door to the Wellington Banquet and Conference Center, this beautiful facility is popular for weddings, receptions and various types of corporate events.
Wichita Falls, TX, is a growing city and home to major regional manufacturers and retail centers. Lodging at our Wichita Falls hotel puts you close to several large businesses, including OSTC, Texoma Cancer Center, Kell West Regional Hospital, and many more.
Are you traveling to our Wichita Falls hotel for leisure? Our location offers easy access to outdoor attractions like Lake Wichita Park, Lucy Park and Cast Away Cove Waterpark. If you're in the mood to shop, visit Sikes Senter Mall just three miles from our Wichita Falls hotel. You'll also find a variety of live entertainment at Memorial Auditorium and Red River Casino.
Whether you're visiting for business or leisure, our Wichita Falls hotel will meet your needs. You can expect a good night's rest in our cozy triple-sheeted beds and then start each day with a cinnamon roll from our free breakfast. A Fitness Center to help you get your day started.
Overall1 out of 5
More like a Motel with Hotel prices
By Unhappy Guest 1001
If you are expecting nice clean rooms with friendly staff that match the price of the room, you will be sorely mistaken. The staff will barely be present to help you check in or answer questions. And the room cleanliness will match that of any roadside motel. The primary difference, you may ask, will be spending 150 a night for this experience instead of 50 a night at a motel. That is right, you are forced to pay extra for the same bad experience. Personally, if I want a “nice” hotel, I will spend less money and have a better experience by choosing Tru down the road.
Posted byCorporate
onFebruary 22, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff and the cleanliness in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn & Suites Historic Gateway
Located just a few minutes from Busch Gardens, the College of William and Mary and Colonial Williamsburg, Virginia, our hotel's accommodations rank among the top for this area. Patrons appreciate that our hotel's great location allows them to see and experience great sites without traveling more than a few miles. Guests visiting Colonial Williamsburg love our hotel's convenient site just one mile from this historic attraction. Busch Gardens, the Yorktown Battlefield and the College of William and Mary are just a few of the many fun and educational activities the entire family can enjoy while staying in Williamsburg, Virginia. Our hotel's corporate travelers are sure to appreciate our convenient 24-hour Business Center. You can catch up on some work by utilizing our complimentary high speed, wireless Internet or our fax, copy, print and e-mail services. In addition, we offer four spacious meeting rooms, which can accommodate up to 225 guests, so be sure to reserve one of our facilities for your next event in Colonial Williamsburg. Our hotel guests enjoy feeling pampered, which is why we offer them a list of extra amenities. Relax by the pool or in the whirlpool after you burn off a few calories in the Fitness Center. Be sure to take the entire family to Bistro 515, our on site restaurant, where kids eat free. At night, step into the lounge for a drink after a day of working or sightseeing.
Overall1 out of 5
Don't bother with reward nights here
By Power Guy
from Richmond VA
This hotel will only reserve the lowest quality rooms for rewards nights per the management policy when others are available. They do not honor any IHG member room upgrades even if they are available. We will not be back.
Posted byCorporate
onFebruary 22, 2022
Dear Power Guy,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2000 and for attaining Platinum Elite status.
I would like to apologize for any inconvenience caused by the service of our staff and that you were not accommodated with a membership status room upgrade. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to our hotel in the heart of the historical city centre of Erlangen.
The Holiday Inn Express Erlangen offers you all the amenities of an international city and business hotel including free breakfast. Since opening in 2019, our hotel is the most modern as well as the largest house on the square and therefore the first address for guests from all over the world. Our modern new building is centrally located between the main railway station and Erlangen city centre as part of the modernly designed Erlanger Hoefe ensemble. The Siemens location, for which Erlangen is best known, is only a few steps away.
186 bright and modern guest rooms of the latest generation ensure a comfortable stay with free fiber optic WiFi and express breakfast at all prices. Either by public transport via the main station within a five minute walk or from Nuremberg International Airport after a 25 minute journey by public transport. The Nuremberg Exhibition Centre is 30 minutes away from the hotel. Enjoy the beautiful palace garden, the botanical garden or go shopping in the nearby shopping mile Erlangen Arcaden.
We would like to welcome you to the hotel restaurant & bar Franconia and spoil you with culinary delights! Enjoy a drink in the lobby bar or one of our all day snacks.
We look forward to your visit!
Your Maximilian Sperber
Regional Director
& the Holiday Inn Express Team
Overall1 out of 5
Das war dann mal nix!
By Besucher
from Wuppertal
Unfähiges Personal und dazu noch unfreundlich am Empfang, die Dame war beim Bezahlen ungehalten und unfreundlich.
Reinigung des Zimmer unter aller sau.....
man hat nicht wirklich gesehen das sauber gemacht wurde, Zahnpasta noch im Waschbecken Flusen auf den Boden lag drei Tage da. Gänge sehr dreckig auch der Aufzug, hier hat jemand Kaffee verschüttet ganze 24 Std. bis es sauber gemacht wurde und dann noch halbherzig!
man hat nicht wirklich gesehen das sauber gemacht wurde, Zahnpasta noch im Waschbecken Flusen auf den Boden lag drei Tage da. Gänge sehr dreckig auch der Aufzug, hier hat jemand Kaffee verschüttet ganze 24 Std. bis es sauber gemacht wurde und dann noch halbherzig!
Posted byCorporate
onFebruary 22, 2022
Sehr geehrter Gast,
Wir schätzen Ihre Bewertung über Ihren letzten Aufenthalt und danken Ihnen, dass Sie seit 2019 einer unserer IHG Rewards Mitglieder sind und den Platinum Elite Status erreicht haben.
Es tut uns sehr leid, dass Sie, wegen des erhaltenen Serviceniveau, keinen ausgezeichneten Hotelaufenthalt erlebt haben. Ich habe Ihnen eine private Nachricht geschickt, um meine Entschuldigung weiter zu bekräftigen.
Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns nochmals zu beweisen.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Candlewood Suites in Auburn, Alabama, offers a comfortable and convenient stay for both business and leisure travelers. Located just off Exit 57 on i85, we're close to Auburn University, Jordan Hare Football Stadium, and Chewacla State Park's natural beauty.
For sports fans, we're near Jordan Hare Football Stadium, perfect for game days. Nature lovers can explore Chewacla State Park's scenic trails. Business travelers find us convenient, with local companies like Briggs and Stratton nearby, and we're close to Auburn Opelika Robert G. Pitts Airport.
Explore Auburn, Toomer's Corner, and historic downtowns in Opelika and Tuskegee. Don't miss the Jule Collins Smith Museum of Fine Art in Auburn. At Candlewood Suites Auburn, enjoy 24 hour access to the Candlewood Cupboard, outdoor grilling in the Gazebo area, and complimentary guest laundry and gym access.
Overall1 out of 5
Horrible Stay in Auburn
By Quarantine
I was unable to check-in to my room at check-in time due to my room not being cleaned. It wasn’t just me, there were at least 10 other people that were unable to check in also. I used my points to book the reservation, but I was unable to get my requested room due to a lack of availability. When I entered the room, it smelled damp
Posted byCorporate
onFebruary 23, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2019 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by your check in experience and your room not being cleaned on time. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Tampa North I-75 - University Area . We are less than 3 miles from the University of South Florida - home of the Bulls and 12 miles from historic downtown Tampa. Nestled in Telecom Park we offer a great location for anyone traveling to Temple Terrace or Tampa area.
Accommodations include complimentary Wi-Fi, self-parking and hot breakfast buffet daily. Fitness buffs can enjoy our complimentary fitness center or take a dip in our outdoor heated pool while catching some rays on our large patio area. All large guest rooms are equipped with microwaves, mini-fridge, Keurig, 32" TV and work desk. Our Suites offer all these amenities plus a separate living room area with a sleeper sofa.
Overall1 out of 5
HORRIBLE
By NOT SATISFIED!!
from Anywhere, USA
The GM needs to care more about her visitors!! ALL good f her visitors!! No special treatment should be given to any particular group of people!! You should appreciate your staff and give them a raise!! Don’t be stingy and give your guest the 5 star breakfast that they need even if you have to raise your standards!! Get it together!!
Posted byCorporate
onFebruary 23, 2022
Dear valued Guest,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Located in the Northwest Suburbs of Chicago, near major highways and the Metra train station, Holiday Inn & Suites Chicago-Carol Stream (Wheaton) offers easy access to local attractions, businesses, and Downtown Chicago. We are minutes from Wheaton College, DuPage County Fairgrounds, DuPage County Courthouse , and Northwestern Medicine Central DuPage Hospital. Nearby corporate offices include Eaton, Illinois Tool Works, and TW Metals.
Enjoy local brews and burgers at our on-site restaurant, Burger Theory. Relax in our large indoor pool and whirlpool, stay active in our Fitness Center, and unwind in spacious guest rooms or suites with fully equipped kitchenettes. Free Wi-Fi throughout your stay. A warm welcome awaits!
Overall1 out of 5
While prices are maintained high, service, hence sanitation, are slashed.
By NoNickname
Group policy is visibly aimed at making higher profits.
Significant consequences : cleanliness, service and well-being dropped down to floor levels.
Posted byCorporate
onFebruary 23, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2016 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the service of our staff and the cleanliness, as well as comfort, in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Introducing Candlewood Suites Miami International Airport 36th Street—a haven of comfort and convenience near Miami International Airport. With 130 fully equipped studios featuring kitchens, our hotel offers the perfect blend of functionality and relaxation.
Conveniently located just 8 minutes from the airport, we provide complimentary shuttle service to and from Miami International Airport for seamless travel. And with the vibrant City of Doral a mere 9 minutes away, guests have easy access to dining, shopping, and entertainment options.
Whether you're here for business or leisure, our hotel has you covered. Enjoy complimentary Wi-Fi, spacious workstations, and a 24-hour gym to stay connected and fit during your stay. Plus, unwind by the outdoor pool or take advantage of free parking and laundry facilities for added convenience.
With major expressways like 826 and 112 nearby, exploring Downtown Miami and Miami Beach is a breeze. From catching a game at Hard Rock Stadium to experiencing the vibrant nightlife, there's something for everyone to enjoy.
Welcome to your home away from home at Candlewood Suites Miami International Airport 36th Street—where comfort meets convenience in the heart of Miami.
Overall1 out of 5
Poor hotel highly priced
By Mamo
from Miami
For the price you pay for staying at this hotel you surely find better locations. Staff was ok, service was below average. Overall not happy and I will not visit this place again.
Posted byCorporate
onFebruary 23, 2022
Dear Mamo,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2021 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness and comfort in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.