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    February 14, 2017
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    April 30, 2025
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Corporate's Review Comments
 
 Holiday Inn Charleston Historic Downtown
Holiday Inn Charleston Historic Downtown
Historic Downtown Charleston Hotel on Meeting Street The Holiday Inn Charleston Historic Downtown hotel is one of the newest hotels in Historic Charleston. Conveniently situated in the vibrant upper King and Meeting Street neighborhood, you can enjoy many attractions within a five-minute walk, including numerous restaurants and boutique shops. Hop on the free Trolley that stops at the hotel to take in all the sights. Bask in the Charleston sun at Sullivan’s Island and Isle of Palms as are both within a 20-minute drive from the hotel. Our convenient downtown Charleston location makes your traveling needs even easier as we are only 10 miles to the Charleston International Airport (CHS). Designed with today's travelers in mind, our spacious guest rooms and suites are custom made to meet your every need and ensure you will feel right at home throughout your stay. Our guests love the natural lighting seen throughout the hotel, splashing in the outdoor heated pool, keeping fit in our on-site fitness center and staying connect with complimentary wi-fi. The Meeting Room Restaurant & Tapas Bar offers farm-to-table dining with a twist on tradition serving breakfast and dinner daily. Featuring American inspired entrees prepared with local ingredients, it is easy to find something to suit every palette. We also offering on-site catering with just over 3,000 square feet of flexible meeting and event space
 
Overall
1 out of 5
1 out of 5
Reservation
By Shelly from 425 Meeting Street Charleston
I would not recommend this hotel. Room reserved was not available. Requested king suite and ended up with a queen. Observed and spoke with other guests who had same experience. Four hours after check in time of 3, there were not requested rooms available. Not the friendliest customer service.
Customer avatar
Posted by
onFebruary 23, 2022
Dear Shelly,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2021 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the service of our staff and the room reserved not being available. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express® Hotel Irondequoit boasts an excellent location near some of Rochester New York's most popular attractions. Guests appreciate being close to the beaches of Lake Ontario, the Genesee River and Irondequoit Bay during the summer at Durand-Eastman Park. Guests can also explore the Seneca Park Zoo, the Seabreeze Amusement Park, The Strong National Museum of Play, and the Rochester Museum and Science Center. Corporate travelers enjoy our business center and close proximity to Greater Rochester International Airport and an array of businesses. If you're in the mood for shopping, be sure to check out the Marketplace Mall, home to several upscale stores and restaurants. If you are looking to unwind spend the day in Finger Lakes Wine Country or the beautiful 150 acre Highland Park. Our Rochester accommodations include free WiFi, Complimentary Breakfast Buffet, on-site fitness center, and heated indoor pool. Relax in your guest room with comfortable bedding, HDTV’s with premium channels, well-lit work area, and much more. Let us help you plan your Rochester New York getaway. We can’t wait for you to arrive.
 
Overall
2 out of 5
2 out of 5
Things Have Changed Here For the Worse
By Mojo from Los Angeles, CA
I have stayed at this hotel for years, as it is close to my family's home. Since the pandemic, it has become a haven for very impoverished people, who routinely were in the lobby for breakfast. I wonder if they are using this hotel as temporary housing for homeless people. The food was horrible and no one wore a mask indoors. Things have gone downhill rapidly at this hotel.
Customer avatar
Posted by
onFebruary 24, 2022
Dear Mojo,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the cleanliness in our hotel and that no one wore masks. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
We're the Best Among Picayune, Mississippi Hotels Ideally located along I-59 at exit 4, the Holiday Inn Express Hotel & Suites Picayune is a great home base for area travelers since it's close to Slidell and a short drive from New Orleans, Hattiesburg, and the gulf coast. Picayune, Mississippi offers our hotel's patrons fascinating natural attractions, close proximity to area businesses and easy access to Stennis International Airport (HSA) and Amtrak. Leisure guests staying at our hotel's location in Picayune, MS can explore local attractions, Crosby Arboretum, historic downtown, terrific golf courses and Stennis Space Center or venture to the Big Easy for a day trip to the French Quarter, the Riverwalk, the Aquarium of the Americas or the New Orleans Convention Center. Pearl River County offers great shopping, too, with antique stores around every corner and the North Shore Square Mall just minutes away. Business guests appreciate our hotel's Picayune, MS location, which is close to Chevron and NASA, as well as Ochsner Health Center. With a 1,070-sq-ft meeting space for up to 70 guests, A/V equipment and a Business Center with services to help guests prepare, we fulfill the needs of corporate travelers. From free high-speed Internet access, an indoor pool and a Fitness Center to a free, hot breakfast, our Picayune, Mississippi hotel's amenities ensure guest satisfaction. "Stay Smart" with us and enjoy the service you deserve at a price you can afford.
 
Overall
2 out of 5
2 out of 5
Picayune
By JimScales from Kansas
Staff was great. There was some altercation which involved the police and forced entry into adjoining room. Horrible sleep after that understandingly. Apart from that it was a standard Holiday Inn Express experience.
Customer avatar
Posted by
onFebruary 24, 2022
Dear JimScales,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the sleeping quality in our room because of a police operation in the adjoining room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room and the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Settle in for a comfortable extended stay at the newly renovated Staybridge Suites Reno. Our Reno, Nevada hotel offers pet friendly suites with fully equipped kitchens, flat screen TVs, and flexible workspaces. Choose from a studio, one-bedroom, or two-bedroom suite when you book your stay. We offer same-day dry cleaning and onsite self-service laundry facilities. Our hotel is just seven miles away from Reno-Tahoe International Airport and offers easy access to local attractions like Reno-Sparks Convention Center, Lake Tahoe, and Wild Island. We're also near corporate offices for IGT, Renown Regional Medical Center, and Intuit. The facilities at Staybridge Suites Reno include a 24-hour business center with copy and print services, as well as an onsite meeting room with 304 sq. ft. of flexible space. Whether you’re traveling for business or pleasure, make the most of your trip to Reno with all the comforts of home at Staybridge Suites Reno.
 
Overall
2 out of 5
2 out of 5
Room had problems
By Roger from Nevada
Room had a number of problems
Refrigerator noise
Bathroom door off track
No coffee maker
No blanket for couch bed
Customer avatar
Posted by
onFebruary 24, 2022
Dear Roger,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 1996 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the comfort of our room and the noise from the refrigerator. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Camarillo, situated in Oxnard coastal plain, offers an ideal location boasting near perfect climate year round. Located on Highway 101, we are just a short drive to beautiful Southern California beaches. Our convenient location is halfway between Los Angeles and Santa Barbara and just a 30 minute drive to iconic Malibu. While visiting, explore the charming city of Camarillo, rich in history, our hotel is perfect for leisure and business travelers alike. Spend a day shopping at the Camarillo Premium Outlets or visit historical landmarks such as The Camarillo Ranch and Commemorative Air Force Museum. Located just 11 miles from Point Mugu State Park on the Pacific Coast and Point Magu Naval Base. Camarillo is also home to flourishing business districts ranging from agriculture, software companies, manufacturing plants, aerospace and more. At the Holiday Inn Express & Suites Camarillo, we deliver on keeping travel simple and smart. Rest and recharge, while enjoying a wide variety of amenities and services to include complimentary breakfast, high speed Internet, Business Center, Fitness Center, an outdoor pool and hot tub and complimentary parking.
 
Overall
2 out of 5
2 out of 5
Terrible bathroom
By ….oooo from Manteca, ca
I have done so earlier in this review. ."……………………………………………………………………….
Customer avatar
Posted by
onFebruary 24, 2022
Dear valued Guest,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the comfort of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room and the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
All New Belle Vernon, PA Hotel Offers Superb Comfort and Convenience The 100% non-smoking Holiday Inn Express & Suites hotel is conveniently located off I-70, just minutes away from Pennsylvania Turnpike and I-79. The brand new Holiday Inn Express & Suites hotel in Belle Vernon, PA is the perfect choice for any travelers whether you are planning a corporate meeting or need accommodations for a family reunion. Our hotel is surrounded by some of the most beautiful scenery in Pennsylvania. To start your exploration of our area, begin with a trip to Cedar Creek Park. The park is also a good access for the Youghiogheny River Trail. Guests of this hotel in Belle Vernon can enjoy the Cedarbrook Golf Course, Tanger Outlet Mall and the Meadows Racetrack and Casino in nearby Washington, PA. This Belle Vernon, PA hotel is just minutes from the Douglas School of Business and California University of PA. With our Belle Vernon, PA hotel's close proximity to Pittsburgh you are just thirty miles away from Carnegie Science Center, Mt. Washington, Fallingwater, Kennywood Amusement Park and other top attractions. Business travelers will appreciate conveniences like 24 hour Business Center, free high-speed Internet, access to copy and fax services. Come stay with us at the Holiday Inn Express & Suites hotel and see what makes us stand out among hotels in Belle Vernon, PA. You can always expect the quality you deserve from the name you trust.
 
Overall
2 out of 5
2 out of 5
Fair
By TravelingLass from PA
Our room was very hot upon arrival and the 2nd room the heat didnt work and my son slept with his clothes on to keep warm. Noone was at the front desk to advise. Both rooms very dusty but was just happy it was for only one night. None of the staff had on uniforms . . Breakfast was average-ran out of food by 850am.
Customer avatar
Posted by
onFebruary 24, 2022
Dear Scottishlass,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2010.
I would like to apologize for any inconvenience caused by the service of our staff and the comfort, as well as the cleanliness, of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy modern amenities at our hotel in Huber Heights, Ohio. The Holiday Inn Express & Suites Dayton-Huber Heights hotel is in a prime location near I70 and I 75, we're just minutes from area companies and attractions. The hotel is only seven miles from the Dayton International Airport. Our corporate travelers, will enjoy our 24-hour Business Center with computer, fax, and copy services, and free high speed wireless Internet. We are located in close proximity to Aida, Bowser-Morner, Inc., ABF Freight, Trimble and Wright Patterson AFB. Our hotel is also a good choice for leisure travelers, as they can attend shows at the Victoria Theater or the Rose Music Center, walk through the historic Oregon District, ice skate in RiverScape MetroPark or visit Wright State, Dayton and Wittenberg Universities. You can enjoy easy access to all of Dayton's aviation attractions, the numerous antique malls in Springfield and the National Museum of the US Air Force at Wright Patterson AFB. Our hotel's quality comforts and top-notch service will provide you with an unforgettable experience. You can relax in the indoor pool or recharge in the Fitness Center. The Holiday Inn Express & Suites Dayton-Huber Heights hotel proudly offers a free hot breakfast buffet each morning. The breakfast buffet features our famous Cinnamon Rolls and different entrees each day. Our coffee/tea bar is available 24 hours a day.
 
Overall
2 out of 5
2 out of 5
Disappointed Traveler
By Chester14 from Falling Waters West Virginia
Upon arriving we were greeted and checked in very quickly. The room we were in had some minor things in need of repair. There was a hole in the wall behind the bathroom door. At 3 am I found a mouse in our room. The front desk clerk could not do anything for me and I asked to have the manager contact me. A week later I still have not heard from the manager. I will not stay at this location again.
Customer avatar
Posted by
onFebruary 24, 2022
Dear Chester14,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to a mouse in the room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that your check in experience was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Wallace-Hwy 41
Holiday Inn Express Wallace-Hwy 41
The Holiday Inn Express Hotel & Suites Wallace is conveniently located off exit 385 (I-40), Hwy 41 east, .25 mi. on the right, beside River Landing. Unwind and relax at the Mad Boar Restaurant and Olde Worlde Pub located in the parking lot adjacent to the hotel. We offer 55 guest rooms and 15 suites. All rooms are king or double queens. Hotel features include complimentary Express Start breakfast bar and free local phone calls, Fitness Center and wireless Wi-Fi Internet services. Visit Wallace, NC at the Holiday Inn Express Hotel & Suites, an Award Winning Hotel.
 
Overall
1 out of 5
1 out of 5
Broken jacuzzi
By Jackson from Wallace Nc
Ordered jacuzzi suite jacuzzi was broken no one wanted to offer me anything I had to wait til Monday to talk to manager was told I could leave n not be refunded.
Customer avatar
Posted by
onFebruary 24, 2022
Dear Jackson,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff and the broken jacuzzi. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
In a city known for its extraordinary architecture, vibrant jazz scene and exceptional food, InterContinental Chicago Magnificent Mile is the crown jewel. Steps away from Chicago's best shopping and restaurants—including our award-winning Michael Jordan’s Steak House—our historic luxury hotel is where contemporary meets classic. Let our original marble columns, painted ceilings, cast-bronze friezes, and grand staircase will transport you back to the grandeur of the Roaring Twenties.
 
Overall
2 out of 5
2 out of 5
Just OK
By Cheryl from Michigan
The location of the hotel is great for shopping and eating. I'm not used to public parking, so that part was not a good experience on our end. The day we went, there was no valet available, so we walked in circles and parking was pricey! The rooms and pool was not as pictured. It's not bad or poorly kept, just older and outdated than the pictures shown. Room was on the smaller side. I think for us, we would have been better off in a lower valued hotel. Felt the same as a lower valued hotel.
Customer avatar
Posted by
onFebruary 24, 2022
Dear Cheryl,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff and the maintenance of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and sleeping quality of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels & Resorts JFK Airport New York City
Crowne Plaza Hotels & Resorts JFK Airport New York City
BUSINESS HOTEL NEAR JFK INTERNATIONAL AIRPORT Crowne Plaza® JFK Airport New York City is a business hotel near JFK International Airport featuring spectacular airport and city views. After a day of travel, our hotel offers guests pet-friendly rooms and suites thoughtfully designed with premium amenities, as well as complimentary Wi-Fi. From our standard rooms to our one-of-a-kind Presidential Suite, our hotel is a relaxing oasis to unwind after traveling, a layover, or spending the day in the bustling city. For guests looking for a venue to host their next conference or meeting, we offer 4,540 square feet of flexible space perfect for all event types. Serving American favorites and craft cocktails, our in-house restaurant provides great event catering options and is an ideal place to share a delectable meal with friends or colleagues. Our contemporary full-service hotel is conveniently located just a quarter-mile away from the airport and offers guests a complimentary airport shuttle to and from JFK and parking. We're also just a short distance from New York Hospital Medical Center of Queens, Saint Vincent’s Catholic Medical Center, North Shore University Hospital, and other medical centers. While in town, make sure to visit the nearby Queens Museum, a fantastic museum in Flushing Meadows–Corona Park showcasing art, architecture, and design.
 
Overall
2 out of 5
2 out of 5
Great service, JFK
By Aruba from Aruba
The staff were very friendly and welcoming. Check in was quick.
Customer avatar
Posted by
onMarch 2, 2022
Dear Aruba,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the comfort and sleeping quality in our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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