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    February 14, 2017
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    April 30, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Holiday Inn Express & Suites in Reynoldsburg, Ohio, located off I-70E at exit 112B (Route 256 West). Searching for hotels in Columbus, OH area? We offer our guests top-notch accommodations, superb customer service and an ideal location near all the best attractions, only minutes away from Port Columbus International Airport & just .5 miles from the Motorcycle Hall of Fame. If you're traveling to the area on business, you'll appreciate our hotel's location near corporations, universities & government facilities, including L Brand, Dept. of Agriculture, Amazon, Fire Academy, BWC, Dept of Commerce, AT&T, University of Athens, Ohio University Pickerington and TS Tech. For social soirees you’ll enjoy close proximity to Tall Timbers, Legend Valley, Blacklick Woods Park, Buckeye Lake, and Wigwam. Not only do we offer a relaxing indoor heated pool, but we also have complimentary parking, which includes electric vehicle charging stations. When you stay with us in Reynoldsburg, our rooms will make you feel at home. These spacious rooms have an executive work desk for getting down to business, cable TV, Wi-Fi access, refrigerators & much more! Start your day off right with our complimentary delicious Express Start hot breakfast bar. Every morning, it features scrumptious items like assorted cereals, fresh fruit, our warm, gooey cinnamon rolls & 100% Arabica bean Smart Roast coffee. We are centrally located in the heart of Reynoldsburg, Ohio.
 
Overall
1 out of 5
1 out of 5
Terrible Inconvenience Experienced
By sunnyMontana from Washington DC
Room locks malfunctioning and terrible management, didn't allow me to enter my own room till 5AM, worst I'd to accomodate my 3 friends in my 1 single bedroom and make 1 of them sleep on the floor. It was just terrible inconvenience.
Customer avatar
Posted by
onMarch 8, 2022
Dear sunnyMontana,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021.
I am very sorry that you did not experience an exemplary hotel stay due to the door lock malfunctioning and the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
1 out of 5
1 out of 5
Garbage hotel
By Andrew1983
Don’t waist your time or money. You want a nicer room don’t go here Definitely wasn’t worth the points I used at all!
Customer avatar
Posted by
onMarch 8, 2022
Dear Andrew1983,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2020 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by the cleanliness and comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Guests Love Hotel's Location in Hazleton, PA Nestled in the rolling hills of the Pocono Mountains, our hotel's central location off I-81 provides easy access to tranquil outdoor recreation areas and booming business districts. Designed to fit the needs of extended-stay travelers, the Candlewood Suites® Hazleton hotel provides thoughtful amenities like free high-speed Internet access so guests feel right at home. Corporate travelers searching for Hazleton, PA hotels appreciate our location near several businesses, including Valmont, Susquehanna Power Plant and Can-Do. Once known for its coal production, Hazleton is quickly transforming into a leader in renewable energy with solar and wind power. The hotel is minutes from the area's wind and solar farms, including Humboldt Industrial Park. The Pocono Mountains offer our hotel's guests infinite opportunities for outdoor recreation. Enjoy whitewater rafting in the nearby town of Jim Thorpe, hiking on the Switchback Railroad Trails, or exploring the scenic landscape, especially during the fall. There's something for everyone in Hazleton, PA. The hotel's superior perks, such as a Business Center, Fitness Center and free laundry facilities, allow you to keep up with your daily routine while you're away from home. Stop by the Front Desk to pick up a movie from the large DVD library, Juan Valdez coffee from the Candlewood Cupboard and enjoy your stay in a comfortable one-bedroom or studio suite.
 
Overall
1 out of 5
1 out of 5
November 25, 2021 stay
By Felicia from Gettysburg, PA
Room was disappointing and uncomfortable. We booked a room and then at check-in were told that room was no longer available. Cleanliness of the hotel was not up to par.
Customer avatar
Posted by
onMarch 8, 2022
Dear Felicia,
thank you for choosing our hotel and for sharing your experience with me, for being our IHG Rewards member since 2014 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our hotel and the comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites in Reynoldsburg, Ohio, located off I-70E at exit 112B (Route 256 West). Searching for hotels in Columbus, OH area? We offer our guests top-notch accommodations, superb customer service and an ideal location near all the best attractions, only minutes away from Port Columbus International Airport & just .5 miles from the Motorcycle Hall of Fame. If you're traveling to the area on business, you'll appreciate our hotel's location near corporations, universities & government facilities, including L Brand, Dept. of Agriculture, Amazon, Fire Academy, BWC, Dept of Commerce, AT&T, University of Athens, Ohio University Pickerington and TS Tech. For social soirees you’ll enjoy close proximity to Tall Timbers, Legend Valley, Blacklick Woods Park, Buckeye Lake, and Wigwam. Not only do we offer a relaxing indoor heated pool, but we also have complimentary parking, which includes electric vehicle charging stations. When you stay with us in Reynoldsburg, our rooms will make you feel at home. These spacious rooms have an executive work desk for getting down to business, cable TV, Wi-Fi access, refrigerators & much more! Start your day off right with our complimentary delicious Express Start hot breakfast bar. Every morning, it features scrumptious items like assorted cereals, fresh fruit, our warm, gooey cinnamon rolls & 100% Arabica bean Smart Roast coffee. We are centrally located in the heart of Reynoldsburg, Ohio.
 
Overall
1 out of 5
1 out of 5
Staff needs more training.
By TheTravelerFromTexas
This hotel is under renovations according to the sign in the lobby so there is some construction. This hotel would be a nice place to stay if the staff knew which rooms were occupied. We were given an occupied room upon check-in, then given a room with not enough beds (we had reserved a the proper capacity room over a week in advance), and then finally given 3 rooms as that was the only option they had left. This process took almost an hour to complete as well. Next, I was awakened at 2 A.M. by the front desk attendant trying to let guests into 2 of the rooms we had been given as they showed to be available in the computer system. Hopefully this problem is fixed soon so others have a better experience
Customer avatar
Posted by
onMarch 8, 2022
Dear TheTravelerFromTexas,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2017.
I am very sorry that you did not experience an exemplary hotel stay due to your check in experience and the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Stay Smart at Our Great Davenport, FL Hotel Situated just south of Orlando, our hotel's location is convenient to the area's best parks, restaurants and attractions, as well as many major businesses. Whether you're in town for business or pleasure, the Holiday Inn Express Hotel & Suites® Orlando South - Davenport is a great place to relax, have fun and get the job done. Our hotel is near Disney World, making it an ideal place to stay when you want to spend time with friends and family at the Magic Kingdom. We're also near parks like Universal Studios, Florida and SeaWorld Orlando, amazing golf courses and attractions like Bok Tower Gardens and Fantasy of Flight. If you're into sports and nature, you'll enjoy the expansive Lake Myrtle Sports Complex and the beauty of natural areas like Shingle Creek Regional Park, both of which are near our Davenport, FL hotel. If you find yourself in town on business, our South Orlando hotel's a great option for an efficient and successful stay. Local companies include Ritchie Bros. Auctioneers and Del Webb, as well as Heart of Florida Regional Medical Center. When you need to prepare a presentation, our 24-hour Business Center with a computer and printer is available for your use, as well as our great meeting room. No matter your reason for visiting Davenport, FL, our hotel is the perfect place to stay. Make reservations today to enjoy our outdoor pool, Fitness Center and complimentary, hot breakfast!
 
Overall
1 out of 5
1 out of 5
Do not recommend
By Amanda from Florida
Our room had not been cleaned and we had to change the sheets ourselves at 10pm at night after we arrived. We also had to clean the tub in the morning because it was clearly dirty. I’m sure our room just got accidentally missed, but it was obviously a terrible experience, and I would not recommend this property. We knew others who stayed there the same weekend and their room was fine. The front desk staff and manager were very nice and apologetic about the situation. But we will never stay at a Holiday Inn Express again.
Customer avatar
Posted by
onMarch 8, 2022
Dear Amanda,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Convenience and comfort in Lenoir City, TN Situated in the gateway of the Smoky Mountains, our remarkable hotel in Lenoir City, TN offers a wide variety of amenities for both corporate travelers and families alike. With access to our well-equipped Business Center, which features print, copy and fax services, as well as free high-speed, wireless Internet access, all guests are sure to feel welcome. Our event space is also available for any seminar or meeting needs. We are close to local business, such as HT Hackney, Tate & Lyle, Kimberly Clark, Delconca, and Viskase. As we are located directly off of I-75, our hotel has direct access to many local area attractions, such as the Tennessee Valley Winery, Sweetwater Valley Farms, and the Lost Sea, America's largest underground lake. Our hotel's location near Knoxville, TN also makes it easy to enjoy a day trip to Downtown Knoxville, the Tail of the Dragon, or the quaint town of Loudon. Whether you're here to visit the University of Tennessee, the Great Smoky Mountains, or to do business with local companies, make the smart choice and stay at our hotel in Lenoir City. Our facility's top-notch amenities include a complimentary, hot breakfast bar , free Wi-Fi access, an indoor pool and IHG Rewards Club bonus packages . Experience the difference of our Holiday Inn Express & Suites® hotel in Lenoir City.
 
Overall
1 out of 5
1 out of 5
Not honoring their deposit agreement
By Johniiis from Ft Myers
The manager did not honor their agreement to move my deposit after I talked to the manager twice and was assured I’d be credited with my deposit
Customer avatar
Posted by
onMarch 8, 2022
Dear John,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 1990.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Modern Hotel near Columbia Maryland Just a few minutes from Columbia, MD, 10 minutes from BWI Airport and 20 minutes from downtown Baltimore , the Holiday Inn Express® & Suites Columbia East – Elkridge is the perfect place to stay when you're in town. Our Columbia hotel's location with easy access to I-95 and I-70, business and leisure travelers alike will find us convenient. Our proximity to major attractions like Merriweather Post Pavilion and Fort Meade is ideal. Arundel Mills has a lot to offer; from the Maryland Live! Casino and Medieval Times to shopping and the wide array of restaurants. Or, make a day trip to downtown Baltimore and visit the Baltimore Museum of Art, the National Aquarium and many other Inner Harbor attractions. Sports fans love staying at our hotel, which is near Baltimore sports venues Camden Yards and M&T Stadium. For those looking for a hotel near Baltimore or Columbia, MD, our hotel's amenities are sure to please. Take advantage of our 24-hour business center complete with fax, copier and printer, as well as our 912-square foot meeting room. Relax in the indoor pool (10am-10pm daily), or work up a sweat in the 24-hour fitness center. Be sure to enjoy our free breakfast bar, complete with eggs, bacon, sausage gravy, cinnamon rolls and hot coffee. All rooms come equipped with mini-refrigerator, Keurig coffee maker, free WiFi, iron/ironing board and Bath & Body Works bathroom amenities . Book Now!
 
Overall
1 out of 5
1 out of 5
Any problem
By Not Happy from Eldridge
We had Ants in our room, cleaned it one time and more came back. I have been trying to contact a manager and have not heard anything from anyone, sent a few emails and nothing.
Customer avatar
Posted by
onMarch 8, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by the service of our staff, the cleanliness of our room and the ants. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The staff of the beautiful Holiday Inn Express & Suites Lansing-Dimondale, welcomes you to our hotel, which features oversized guest rooms and suites luxuriously complimented by pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave and refrigerator. Our hotel is near the Michigan State University campus, home of the MSU Spartans and adjacent to The Summit. With our convenient location off Hwy I96, downtown Lansing, State of Michigan government offices and corporations such as IBM, Sparrow Health System, General Motors, Blue Cross Blue Shield, Farmers Insurance, Consumers Energy, Meijer Distribution Center and Farm Bureau Insurance are just minutes away. Whether you are visiting the Greater Lansing area for business or pleasure, make sure that you take in some of the exciting year around cultural events, local attractions or even one of the hearts pounding Big 10 games played at Spartan Stadium, the Breslin Center or Munn Ice Arena. During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar, free Wi-Fi service throughout the hotel and our meeting room, HD televisions with expanded cable channel listings, heated indoor swimming pool, fitness center, 24 hour business center and guest laundry. Stay Smart at the Holiday Inn Express & Suites Hotel Dimondale - Lansing
 
Overall
2 out of 5
2 out of 5
Reservation Not Honored
By Dave and Steph from Kenosha Wi
We placed our reservation directly with the property instead of using app. Room reserved was not available upon arrival. Hotel management made no attempt to discount for lesser room and we actually ended up paying more. No offer of points and frankly didn’t care if we stayed or left. Then there was a power outage and we were advised to stay in our vehicles as the room temp was down to 50degrees. Understand power outage out of property’s control, but no offer of additional blankets.
Customer avatar
Posted by
onMarch 8, 2022
Dear Dave and Steph,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2012 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the power outage and that your reserved room was not ready upon check in. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that our breakfast was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Indianapolis Hotel's Convenience is Unmatched When you need more than just a bed, you'll love the convenience of the Candlewood Suites® Indianapolis Northwest hotel. Located one block east of I-465 in the city's largest business park, the hotel's suburban surroundings give you an escape from the busy city center while still providing easy access to the most popular destinations in Indianapolis, Indiana. The hotel's location is close to several area businesses like UnitedHealth Care, St. Vincent Hospital and Hewlett-Packard. Work day or night with free printing and fax services at the 24-hour business center after preparing for that big meeting in your suite. This hotel's location in Indianapolis is in Park 100, so you'll be nestled in a suburban business park and still be only minutes from downtown Indianapolis, Indiana. The hotel's neighborhood is also great for families and leisure travelers. Take the kids on a picnic in Eagle Creek Park or see where the Colts play at Lucas Oil Stadium downtown. The hotel's proximity to three major malls also means you'll enjoy premier shopping nearby. After a long day, you'll love coming back to a cozy suite. The hotel's amenities make Indianapolis a great place to call home while away on the road. Stay fit with the 24-hour fitness center. Free high-speed internet access means you'll stay connected. Plan your stay today, and "Consider Us Home."
 
Overall
2 out of 5
2 out of 5
Smelly third floor
By Roadtravler from St. Louis
The third floor was very smelly, bathroom was not super clean either
Customer avatar
Posted by
onMarch 8, 2022
Dear Roadtravler,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2019 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the smell in the third floor and the cleanliness of our bathroom. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
With close proximity to Jacksonville, Florida attractions including EverBank Stadium and the Jacksonville Zoo, the Holiday Inn Jacksonville E 295 Baymeadows is the ideal place to stay during your visit! Perfectly located on the East Loop of I-295 and Baymeadows Road, our Jacksonville hotel offers spacious guest rooms featuring great amenities as in-room microwave and refrigerator, free wired and wireless Internet access and a separate work area. Enjoy the convenience of our on-site lounge Burgers & Brews, serving breakfast and dinner or gather with friends for a drink at our Bar offering local beer, wine, and crafted drinks. Keep up your fitness routine in our 24-hour Fitness Center or bask in the Florida sun in our outdoor pool and patio. Take a stroll in Downtown Jacksonville or spend the day shopping at nearby St. Johns Town Center and The Avenues shopping mall. The business traveler will appreciate our 24-hour Business Center as well as the easy commute to the Mayo Clinic and University of North Florida. Our hotel hosts the largest conference and banquet space in the Jacksonville Baymeadows area. The City Grand Event Center offers a 4,000 sq. ft. meeting facility making it the ideal event venue for your next corporate meeting or social function. Let our hotel in Jacksonville make you feel at home each time and every time.
 
Overall
2 out of 5
2 out of 5
Poor water pressure
By Dirty Hair from Michigan
Water pressure for shower was so low that you couldn't wash and rinse hair
Customer avatar
Posted by
onMarch 8, 2022
Dear valued Guest,
thank you for choosing our hotel and for sharing your experience with me, and for being our IHG Rewards member since 2021.
I would like to apologize for any inconvenience caused by low water pressure in our shower. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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