Nestled within exquisite, landscaped gardens in one of Saudi Arabia’s most prosperous cities, the InterContinental® Riyadh provides a serene retreat. Enjoy stylish accommodations featuring contemporary Arabian design, savor culinary delights at our premier onsite restaurants, and rejuvenate in our luxurious pool—an ideal way to unwind after a day of discovering the city’s rich cultural and historical attractions, including the Kingdom Tower, Al Diriyah, and the National Museum of Saudi Arabia
A disappointing visit to the Riyadh property. The hotel advertises an outdoor pool but only informed me that it was closed when I checked in, closed for planned repairs. The hotel decor is really showing its age. The air vents in the room have black dust on them and the general poor condition of the room (age) was a let down. This is not a value for money hotel.
Posted byCorporate
onMarch 8, 2022
Dear mtkel12,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the condition of the room and the closed outdoor pool. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
A brand new dual branded airport hotel north of Boston ! Just 2 miles from Boston Logan Airport and walking distance to Revere Beach . Quick access to Beachmont Subway Station on Boston’s MBTA, offers guests access to explore Faneuil Hall, Fenway Park, Boston Common, Historic North End and Boston’s new Seaport District . Complimentary Airport Shuttle hours are 5:00am to 11:00am and 3:00pm to 11:00pm daily.
Unwind like a local and enjoy a hotel near Revere Beach, Boston Harbor Islands, Lynn Woods, and Boston’s only Casino . Looking for retail therapy? Don’t forget to stop by Assembly Row , just 15 minutes away. Business travel is easy with on-site parking and proximity to Rt-1, Rt-1A, I-90 and I-95 . Companies such as Deloitte, Fidelity, KPMG, General Electric and Amazon are all within a short drive.
This all new Boston Logan Airport hotel boasts 80 guestrooms uniquely integrated under the same roof with the Staybridge Suites. Offering enhanced shared amenities including a complimentary breakfast buffet, free Wi-Fi, onsite lobby bar and lounge, 24-hour market and Business Center, fitness facility, and onsite parking . Each room will include a mini refrigerator, coffee and tea maker, and a microwave. Our Revere, MA venue offers 1,100 sq. ft. of flexible meeting space and can host hotel meetings for groups of up to 50 people.
Everything was fine, except the fact that we were charged 84 USD for late check out( lady from reception said that no matter what hour will be we will be charged 50 USD)
Posted byCorporate
onMarch 8, 2022
Dear Maris,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to a charge for late check out. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and sleeping quality in our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Explore one of Sydney’s oldest neighbourhoods, a quieter location on the rim of Sydney’s busy heart. Potts Point is a magical mix of elegant art deco architecture, late Victorian terraces and heritage mansions. It has a village-feel with its leafy streets. There are small laneways and hidden staircases that surprise as they unveil panoramic views of Sydney’s harbour and skyline.
This Sydney hotel is just one train stop from Martin Place and close to Sydney's flagship art galleries & museums, so whether you love to shop, browse or dine out, Holiday Inn Sydney Potts Point is your perfect base.
Let our friendly, genuine staff help create the moments that make your stay enjoyable and memorable. Kids 12 & under stay & eat free of charge at Holiday Inn Sydney Potts Point and we have spectacular harbour views.
I was not taken seriously about my described problem! On the contrary I had to go back to the hotel twice and had to ask about the investigation ( which was promised to me that they taken it on and would get back to me via phone or email which didn’t happened at all)! I am NOT talking about $500 it was 'just' $50 but we are talking about principles! The last woman I have asked ( on the 13th December) behind the desk was rather snappy than friendly and I felt like a con-man! Thank you very much !!!
Posted byCorporate
onMarch 8, 2022
Dear Tanya Matthes,
thank you for choosing our hotel and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service of our staff. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Experience something different at voco® St. Augustine – Historic Area. Set on Anastasia Island, near the St. Augustine Historic District, our lifestyle hotel blends art deco style and a playful spirit. Ride the trolley down the cobblestone streets of St. Augustine's Old Town. Dine on a terrace overlooking the Colonial Quarter. Explore exciting attractions, including the Lightner Museum, St. Augustine Lighthouse, and the Alligator Farm. Enjoy an outdoor concert at The Amp or head to the beautiful Atlantic beaches nearby. Cozy up in designer rooms with refrigerators and invigorating showers. Swim in our outdoor pool and lounge on the sundeck. Enjoy local seafood and coastal fare at our restaurant, BLVD Bistro. Indulge in exactly what you need.
Let me start off by saying this: I would and probably will return to visit at this hotel. Here are my biggest issues with my stay: 1. the lamp shade on the desk had like orange oil on it (maybe from pizza), 2. the grout in the tile in the bathroom was absolutely gross, 3. the A/C would not drop below 72 degrees, and 4. the door's latch bolt would not latch unless you pressed on it yourself to make sure the door would actually lock behind you. Here's what's nice about the hotel: location, staff, amenities, and value. I do believe the hotel can be amazing, but my room was not amazing. I hope when I return that the cleanliness, security, and A/C is improved. Keep working on it!
Posted byCorporate
onMarch 11, 2022
We appreciate your feedback, and we're sorry your stay with us didn't meet your expectations. Your detailed feedback is very helpful for us to work with our staff to improve our guest rooms. We do appreciate the opportunity to exceed your expectations the next time you're in St. Augustine. Thank you for sharing your experience with us.
Welcome to our hotel in Braselton, Georgia, just across the bridge from the award-winning Chateau Elan Winery. When you stay with us, you’re near some of North Georgia’s best attractions. The rolling hills of the Chateau Elan Golf Course are nearby, and the wooded shores of Lake Lanier are a short drive away. If you’re a racing fan, you’ll love how close we are to the Michelin Raceway Road. With a location right off I-85, staying at our Braselton hotel means being within easy reach of Atlanta.
Whether you’re here for a local conference or on vacation, there’s plenty for you to enjoy at our hotel. We offer meeting space for small to mid-sized gatherings so you can host your next conference or family event with ease. Breakfast is free for all guests at our hotel, as is parking in our spacious, well-lit parking lot. Our recently updated rooms and common areas stay sparkling clean thanks to our amazing staff.
Unwind with a dip in our seasonal outdoor pool and at the end of each day, relax in your plush, soft bed and enjoy a sound sleep. With premium bath amenities, an ergonomic workspace, Keurig coffee maker, and lounge chair, your room’s got everything you need.
I have stayed here many times in the past and have always been pleased but I had a few issues this time. Pillows smelled sweaty, banging doors outside my room all night and would liked to have had coffee by 6am
Posted byCorporate
onMarch 16, 2022
Dear BC72,
thank you for sharing your impressions of your recent stay with us, and for being our IHG Rewards member since 2021.
I am pleased that the service of our staff and our breakfast met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the smell of our pillows and the banging doors outside the room. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience.
Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.
Richmond International Airport is located 1.5 miles from the hotel. Candlewood Suites® Richmond Airport hotel's perks exceed both vacation and business travelers' expectations. Guests enjoy the benefits of having all of the comforts of home while staying at the hotel's location near downtown Richmond, Virginia. When traveling on business, there is no need to sacrifice convenience. Close to Kraft/Mondelez International, Coca Cola, Verizon and QTS our location offers a short commute to many major businesses. Guests are able to keep in touch with clients by using the free high-speed, wireless Internet access. They consider the hotel a smart alternative to a corporate apartment in Richmond. The hotel's amenities are also great for vacationers. Travelers enjoy the apartment-style suites, and the hotel's proximity to downtown Richmond, Virginia gives them easy access to all of the popular sites. Just a few minutes away, visitors can take flight at the Virginia Aviation Museum or take a stroll through Dorey Park. Consider us your home away from home during your stay in Richmond. The hotel's complimentary laundry facilities allow guests to pack light, and the 24-hour free Fitness Center helps you maintain your exercise regimen. If you choose to stay in for the night, borrow one of 65-plus DVDs from the lending library and relax in the cozy suite. These suites have everything you need for a stress-free stay.
Room should’ve been updated. Bathroom is rusted with poor lighting. If you use the sink anything on the counter would get wet from all the spray
Posted byCorporate
onMarch 16, 2022
Dear Core Bear,
thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards member since 2014 and for attaining Platinum Elite status.
I am pleased that the service of our staff and the cleanliness in our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about our room needing an update. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience.
Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.
Near Hwy 65 and Oak Mountain State Park, Alabama's largest state park, Holiday Inn Express & Suites Birmingham South - Pelham offers southern hospitality that exceeds expectations. With Pelham Civic Center Complex, Eagle Sports Complex, Montevallo University, and Hoover Met nearby, we are your gateway to the city’s concert, sporting, and convention venues.
Business travelers enjoy proximity to Pelham Government offices, Regions Bank, Blue Water, Southern Company, and Blue Cross Blue Shield.
Start your day with our free breakfast buffet and enjoy our indoor pool, Fitness Center, and meeting space. At the end of the day, unwind in spacious guest rooms with premium bedding. From free Wi-Fi to free parking, we ensure your stay is extraordinary!
Lousy microwave breakfast. Hard bed. Would stay again, but no my fav location.
Posted byCorporate
onMarch 16, 2022
Dear nwsfixer,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2000.
I am very sorry that you did not experience an exemplary hotel stay due to our breakfast and the hard bed. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Discover unparalleled beauty at the top-rated Holiday Inn Express & Suites Los Alamos Entrada Park, surrounded by sweeping mountain views. Near landmarks like the Los Alamos National Laboratory, Bandelier National Monument, and historic sites like Bathtub Row and Fuller Lodge, we are the perfect base for your New Mexico adventure.
Start your day with a free Express Start Breakfast, explore scenic trails on our complimentary bicycles, and soak in stunning sunsets by our outdoor firepit. Host meetings in our event space, workout in our fitness center, take a refreshing dip in our indoor pool, and stay connected with free Wi-Fi. Unwind in spacious rooms and suites with plush bedding and modern amenities. Your New Mexico adventure begins here!
My room was clean and the employees were welcoming. The gym was nice and well equipped. The only downside was my room was directly beneath the kitchen/ dining area and I could hear noise anytime anyone was in that area.
Posted byCorporate
onMarch 16, 2022
Dear Krissy,
thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards member since 2021 and for attaining Gold Elite status.
I am pleased that the service of our staff and the cleanliness in our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about noise level in our room. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience.
Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.
A convenient Taunton hotel with free parking, meeting rooms and Health Club Holiday Inn® Taunton M5, Jct.25 hotel is just off the M5 motorway, only 10 minutes from the town centre . You can catch a bus into town from outside the hotel or from the nearby Park and Ride. Taunton Station , 2 miles away, has direct trains to Bristol, Exeter and London. Both Bristol Airport (BRS) and Exeter Airport (EXT) are about 30 minutes away by car. Trace local history at the Museum of Somerset , housed in 12th-century Taunton Castle. If you prefer the outdoors, Exmoor National Park and South Devon’s beaches are within easy reach. We’re located close to local companies in Blackbrook Business Park , and you can host a conference or event for up to 250 people in one of our 11 meeting rooms , with a leafy patio where guests can take a break. At this hotel you can enjoy: - Free Wi-Fi - Rooms with sofa beds for families - Kids stay and eat free Relax or work out in our free You Fit Health Club , which has a pool , sauna, Fitness Centre and spa offering beauty treatments . Comfortable bedrooms have satellite TV, walk-in showers and a choice of pillows to help you sleep. Our Junction Restaurant serves food throughout the day, and you can meet with friends for a drink or a Starbucks coffee in the bar .
I’ve stayed here a few times now. The first few visits have been exceptional. Holiday Inns are usually fairly consistent so you know what you can expect. My usual stay has been in a ground floor room and I’ve had no issues. However, I had been allocated a room on the first floor this time and everything was fine until it was time to sleep…the room as a door to the adjoining room and there was no soundproofing, so I could hear every move that my neighbour made. Note to self - always take earplugs. Ask for a room without an adjoining door and you’ll have no problems
Posted byCorporate
onMarch 16, 2022
Dear Travelling salesman,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards member since 2021 and for attaining Gold Elite.
I am very sorry that you did not experience an exemplary hotel stay due to noise from the adjoining room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room and the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Escape to a tranquil oasis at voco® Times Square South New York. Unwind in chic rooms with stylish comfort and stunning views of Hudson Yards and Manhattan West. Indulge in craft cocktails and small plates at Finches Den or host events in our modern spaces designed for every occasion.
Located just two blocks from Penn and Moynihan Stations, our West Midtown hotel offers an unbeatable location near Hudson Yards, the High Line, Times Square, and the Theatre District. Explore the city’s best attractions, catch events at Madison Square Garden, or enjoy a leisurely stroll through Central Park.
With impeccable service, contemporary accommodations, and a prime location, experience the best of New York City at voco® Times Square South.
Unreliable/unhelpful/appalling customer service/left with no hotel room despite confirmed reservation and 'checkin online' in high app
ByMW521fromNew York, NY
Booked directly through the IHG app, dropped my case of at 9am on the date of arrival and checked in online in the IHG App - however when returning to the room late in the evening after work, the receptionist advised the hotel had no available rooms to deliver on the 2 night confirmed reservation I had made - offered no options/solutions or support 'we don't have rooms, you'll need to maybe call the call center'
NOT acceptable - no service or support offered - left without a hotel room at 12.30am in NYC despite the hotel already processing the hold on credit card (3 days later still being held)
As an IHG rewards member since 2008, this is THE WORST experience and would never choose Voco - get it right!
After an hour on the call to IHG support center and a supportive receptionist at the nearby Crowne Plaza I was able to find alternative but was expected to pay the difference in price - apparently confirmed reservations aren't a thing at Voco and IHG aren't able to support when situations come up
Posted byCorporate
onMarch 18, 2022
Thank you for taking the time to share your valuable feedback. We are very sorry for the issue you encountered when attempting to check-in for your reservation. We are looking into the issue to determine the cause. We regret we could not give you the level of service you deserved, especially as an IHG Rewards member. We are sharing your experience with the proper parties to ensure an improved customer experience to our future guests.