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    February 14, 2017
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    May 7, 2025
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Corporate's Review Comments
 
Our Ontario California hotel offers Free Wi-Fi, Free parking, an outdoor heated pool, hot tub, gym, and 24/7 Business Center. Less than a block from the Ontario Convention Center, the Holiday Inn Ontario Airport is also only 6 minutes from the Ontario International Airport (ONT). Go shopping at Ontario Mills with more than 200 stores and restaurants or pay a visit to Ontario's oldest existing business, the Graber Olive House, home of the renowned Graber olives. Catch a local sporting event or concert at the Toyota Arena/Citizens Business Bank Arena with friends or take the family to the Cucamonga-Guasti Regional Park with over 150 acres of recreational activities. All less than 10 minutes from our Ontario hotel. After a day of exploring, relax and unwind in our rooms featuring a flat screen TV, mini fridge, microwave, and Keurig coffee maker. Additionally, our hotel boasts 5,000 sq. ft. of flexible meeting and banquet space with full-service catering and AV rentals for your next event, big or small.
 
Overall
3 out of 5
3 out of 5
Proximity to airport
By Afd2 from Atlanta
The hotel was fair and a decent value for an airport hotel. The staff was friendly. We had no problems. The $100 plus hold that is put on your credit card for what we assume is as a damage deposit made us question the nature of the average guest. We left at 4:30 am and noticed that the airport shuttle was arriving for 2 other guests. We had chose to keep our rental car and not rely on a shuttle. Slightly annoyed with the bathroom door that could not be left opened.
Customer avatar
Posted by
onJuly 4, 2022
Hi Afd2,
Thank you for your recent stay and for sharing your experience at our Holiday Inn Ontario Airport.
We always want the best experience for our guests in terms of customer service and amenities. I'm sorry for the issues you've been through while staying with us. I will rely on your comment to our hotel management for a proper workaround.
Thank you for letting us know about what happened during your stay. As one of our IHG One Rewards members since 2008, your feedback matters the most.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
As a three-time Spirit of True Hospitality Award winner and IHG Newcomer Award winner, Staybridge Suites Miamisburg is perfect for business travelers. Located in Austin’s Landing, our hotel is within walking distance of restaurants, shops, and businesses like United Wheels, The Connor Group, and Accelevation. Conveniently situated just off I-75 at exit 41, we also offer easy access to major corporations such as Yaskawa, Winn Supply, Dayton Superior, Kettering Health, and Dayton Children's Medical Center. For your convenience, we are close to The Wright Brothers Airport, LaComedia Dinner Theatre, and the University of Dayton. Business travelers will appreciate our newly updated meeting space, a business center to stay productive, and complimentary Wi-Fi to stay connected. Our suites are designed for extended stays, featuring full kitchens and spacious living areas, providing a comfortable and efficient environment for work and relaxation. Take advantage of our extra large fitness center, indoor pool, and outdoor patio to unwind after a busy day. Start your mornings with our complimentary hot breakfast buffet and unwind and enjoy our Social Hour in the evenings. At Staybridge Suites Miamisburg, we strive to be your home away from home, offering all the amenities and services to make your business trip seamless and enjoyable.
 
Overall
3 out of 5
3 out of 5
Location Location Location
By DeeHart63 from Florida
Great location and love the room layouts. Outdoor patio is a plus for socializing.
Customer avatar
Posted by
onJuly 4, 2022
Hi DeeFlorida,
Thank you for your recent stay and for sharing your experience at our Staybridge Suites Miamisburg.
We always want the best experience for our guests in terms of customer service and amenities. It's great to hear that you found our hotel in a convenient location. I will rely on your comment to our hotel management for reference.
Thank you for letting us know about what happened during your stay. As one of our IHG One Rewards Gold Elite members since 1998, your feedback matters the most.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Escape to a tranquil oasis at voco® Times Square South New York. Unwind in chic rooms with stylish comfort and stunning views of Hudson Yards and Manhattan West. Indulge in craft cocktails and small plates at Finches Den or host events in our modern spaces designed for every occasion. Located just two blocks from Penn and Moynihan Stations, our West Midtown hotel offers an unbeatable location near Hudson Yards, the High Line, Times Square, and the Theatre District. Explore the city’s best attractions, catch events at Madison Square Garden, or enjoy a leisurely stroll through Central Park. With impeccable service, contemporary accommodations, and a prime location, experience the best of New York City at voco® Times Square South.
 
Overall
4 out of 5
4 out of 5
Good location
By Tjl925 from Seattle.
Location is good for a lot of places in Manhattan. Beware if website says queen bed as they are double beds. Elevators are slow especially in the morning.
Customer avatar
Posted by
onJuly 5, 2022
We appreciate your review! We're glad you enjoyed our hotel location. We'll look into your comments about the beds and elevators with the management team to evaluate where we can improve our services. Thank you for choosing us, and we hope to see you again soon.
Silvia R. - voco Times Square South
0points
1of 2voted this comment as helpful.
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Denver Airport – Tower Road. Conveniently located near I-70 and E-470, our hotel offers a free shuttle to Denver International Airport (DIA), making your journey smooth and stress-free. Nearby attractions include the Gaylord of the Rockies, the Denver Zoo, and Dick’s Sporting Goods Park. For outdoor enthusiasts, Barr Lake State Park and Rocky Mountain Arsenal National Wildlife Refuge are within a 20-minute drive, offering the perfect escape for nature lovers. Designed with the modern traveler in mind, Atwell Suites™ provides flexible shared spaces where you can meet, eat, work, socialize, and relax. Recharge devices easily with accessible outlets and take a break in our cozy TV lounge. Start your mornings with a complimentary breakfast, and in the evenings, unwind with cocktails and small plates at the Atwell Suites Bar, creating the perfect balance of productivity and relaxation. Enjoy a full range of amenities to enhance your stay, including a 24/7 Fitness Studio, a convenient laundry facility, a bookable boardroom, and a Business Center. Our 24/7 beverage station and on-site market ensure you’re covered around the clock. Each suite is thoughtfully designed with a residential feel, ideal for both short and extended stays. Discover comfort, connection, and convenience at Atwell Suites™.
 
Overall
5 out of 5
5 out of 5
Great service and clean rooms.
By MyMy86 from Houston, Texas
The hotel is close to the airport and arriving late after being at the airport all day was stressful. But as soon I’m as I arrived at the hotel, my mood changed. The service was great and the bed was amazing. I slept well and made my next flight out with no worries.
Customer avatar
Posted by
onJuly 5, 2022
Thank you for your feedback! We appreciate your comment about our hotel style and decor, we're glad you liked it. We're sorry about the moths, we'll look into it with the management team to avoid this from happening again in the future. However, we are glad that our service was accommodating and that our bed was comfy. We hope to see you next time you're in town.
Silvia R. - ATWELL SUITES™ Denver Airport - Tower Road
0points
0of 0voted this comment as helpful.
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Denver Airport – Tower Road. Conveniently located near I-70 and E-470, our hotel offers a free shuttle to Denver International Airport (DIA), making your journey smooth and stress-free. Nearby attractions include the Gaylord of the Rockies, the Denver Zoo, and Dick’s Sporting Goods Park. For outdoor enthusiasts, Barr Lake State Park and Rocky Mountain Arsenal National Wildlife Refuge are within a 20-minute drive, offering the perfect escape for nature lovers. Designed with the modern traveler in mind, Atwell Suites™ provides flexible shared spaces where you can meet, eat, work, socialize, and relax. Recharge devices easily with accessible outlets and take a break in our cozy TV lounge. Start your mornings with a complimentary breakfast, and in the evenings, unwind with cocktails and small plates at the Atwell Suites Bar, creating the perfect balance of productivity and relaxation. Enjoy a full range of amenities to enhance your stay, including a 24/7 Fitness Studio, a convenient laundry facility, a bookable boardroom, and a Business Center. Our 24/7 beverage station and on-site market ensure you’re covered around the clock. Each suite is thoughtfully designed with a residential feel, ideal for both short and extended stays. Discover comfort, connection, and convenience at Atwell Suites™.
 
Overall
4 out of 5
4 out of 5
Beautiful accommodations near airport
By Raenye from Atlanta, Georgia
The hotel was very clean. There is a lounge in the lobby for evening drinks and snacks and a small area for purchasing snack items to go.
Staff are welcoming and friendly.
No luggage carts made getting things to our room somewhat difficult.
Customer avatar
Posted by
onJuly 5, 2022
Thank you for your review! We're happy to hear that you liked the hotel, our common areas, and that our staff was welcoming and friendly. We'll note your comments about the luggage carts so that we can enhance our services. Thank you for staying with us!
Silvia R. - ATWELL SUITES™ Denver Airport - Tower Road
0points
0of 0voted this comment as helpful.
 
Irving, Texas Hotel near DFW Airport. Welcome to the Holiday Inn Express DFW North hotel. We are located just 1 mile from the Dallas/Fort Worth (DFW) International Airport . Enjoy our centrally located Irving, Texas hotel that puts you among more than 8,000 companies - including 4 global headquarters for Fortune 500s. Our hotel near DFW airport places you within minutes of great sites and attractions. Enjoy a fun filled day at Toyota Music Factory, LEGOLAND Discovery Center, or Six Flags Over Texas! Be challenged by multiple championship caliber Dallas golf courses or relax and sample the latest varietals on a Grapevine Wine Tour. Love the Dallas Cowboys? Don’t miss the chance to catch a game at the AT&T Stadium. Book your reservations today and enjoy our amazing deals! Our DFW hotel offers meeting and board rooms , business center, 24-hour fitness center, outdoor pool, and free breakfast, featuring our signature cinnamon rolls. Relax and unwind in spacious hotel rooms featuring free Wi-Fi, a mini refrigerator, microwave, and plush bedding. All rooms at this DFW Airport hotel are 100% smoke free .
 
Overall
3 out of 5
3 out of 5
Lack of customer service
By LT1122 from Dallas, TX
As an IHG member for the past 6 years, I've gotten used to certain standards and expectations which seem to be basic at every Holiday Inn Express I've stayed at. This is why I avoid other hotels because I do not like to complain or be disappointed by their lesser standards. This location, however, needs more proper training on IGH members and why we keep coming back stay after stay. I don't think the staff had any knowledge/awareness of the standards. I felt very much like I was staying at a less quality, economy hotel. Quite disappointing. The only wonderful staff was the lady running breakfast. She was quick to refill the coffee when it ran out and went out of her way to ask if I needed anything else. She also kept the area very clean. Plus points to her!
Customer avatar
Posted by
onJuly 5, 2022
Hi LT1122,
Thank you for your recent stay and for sharing your experience at our Holiday Inn Express Irving Dfw Airport North.
We always want the best experience for our guests in terms of customer service and amenities. I'm sorry for the issues you've been through while staying with us. I will inform our hotel about your comment so they can be aware of what happened.
Thank you for your loyalty as one of our IHG One Rewards Platinum Elite members since 2016. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Flowood is situated in charming Flowood just outside of Mississippi's capitol city, Jackson. Your comfort is our priority. No matter what the reason for your travel to the area, our hotel's intentionally appointed accommodations ensure a carefree visit. When you choose our 100% smoke-free hotel, you have all the tools you need right at your fingertips. From free Wi-Fi access to a full kitchen in every suite, we have everything you need for a long and productive stay. The hotel is about 10 minutes from Jackson-Medgar Wiley Evers International Airport (JAN), Military bases and recruiting offices. We're minutes from national companies and downtown Jackson, Ms. You'll find plenty of activities to fill your free time in Flowood, MS. The hotel is only a few miles from great fishing or you can enjoy hiking, biking, picnicking and swimming. The best markets are close for retail shopping as well as popular restaurants and entertainment. We have a 24-hour Fitness Center, free guest laundry facilities, and outdoor grills. The Candlewood Cupboard provides quick breakfast, lunch, and dinner options, as well as a variety of snacks, drinks and sundry items for purchase. Reserve your suite today and come experience Southern hospitality on your next visit to Flowood, Mississippi!
 
Overall
3 out of 5
3 out of 5
Not a great impression
By Shrmu from West Virginia
Checking in was excellent. The rest of our stay was not so positive.
Customer avatar
Posted by
onJuly 5, 2022
Hi Shrmu,
Thank you for your recent stay and for sharing your experience at our Candlewood Suites Flowood.
We always want the best experience for our guests in terms of customer service and amenities. I'm sorry if there were issues during your stay. I have communicated your sentiments to our management team for review.
Thank you for your loyalty as one of our IHG One Rewards Diamond Elite members since 2000. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Situated 35 miles west of Chicago, Holiday Inn Express Chicago West-St. Charles offers the comfort of the IHG Formula Blue Smart Travel Design, and the convenience of a prime location. For business travelers, the hotel's close proximity to DuPage Airport, RR Donnelley, Accenture, General Electric, Ernst and Young, General Mills, Smithfield Food, Aquascape and Ball Horticultural makes it an ideal choice. Shop the Chicago Premium Outlets or at the Aurora Mall, and feast on some of the best dining options in the area. Enjoy hundreds of miles of biking & running trails along the majestic Fox River & in the Kane County Forest Preserves. Start your day with our free Express Start Breakfast buffet, stay active in our Fitness Center, and relax at our indoor pool. Unwind in spacious guest rooms with plush bedding and premium amenities. The ultimate spot to stay, work, and play in St. Charles!
 
Overall
3 out of 5
3 out of 5
Reasonable Comfort
By OweEmGee from Lansing, MI
Friendly and helpful staff. Hotel located in a convenient/central location. Plenty of room for improvement in the breakfast department. Stick to the basics and make it appetizing.
Customer avatar
Posted by
onJuly 5, 2022
Hi OweEmGee,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express Chicago West - St Charles.
We're determined to make your stay pleasant, We appreciate that you liked our location and service. I will send your sentiment to our hotel management for reference.
Thank you for being an IHG One Rewards member since 2010. We will do our best to meet your standard of service.
Many Thanks,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Stay Well at Our Downtown Omaha Hotel Our wellness hotel in Omaha is located near downtown businesses as well as entertainment and shopping. With a complimentary service shuttle to popular locations, exploring all Omaha has to offer is easy. Stay close to the CHI Convention Center for events, games, and shows. Sports fans can find the best in college baseball at Creighton University's Charles Schwab Field, home of the College World Series. Thought-provoking experiences await at the nearby Joslyn Art Museum, while wonderful performances can be seen at the Orpheum Theatre and Holland Performing Arts Center.​ Explore the historic Old Market district and visit the Midtown Crossing Shopping Center before admiring stunning nighttime views of Omaha across the Bob Kerry Bridge. For a fun afternoon, families can visit the world-renowned Omaha Henry Doorly Zoo. After a lovely day, dine at EVEN Kitchen & Bar, our on-site restaurant, before unwinding in your spacious room. Get a great night's sleep on a pillow-top mattress with eucalyptus linens. Each room features king beds, as well as a personal fitness area with exercise equipment and on-demand training videos so you can keep up your workout routine. Host productive business meetings and fun gatherings in our hotel's modern meeting spaces. When you're done with your workday, relax in the beautiful lobby playing games or splash around in our heated indoor pool.
 
Overall
3 out of 5
3 out of 5
Parking situation is ridiculo
By Kimber308 from Nebraska
I have stayed at this hotel numerous times. It is normally our favorite. But this last stay was my last. Parking is now third party. I was always irritated to pay for $10 for parking but now it’s almost double. You have to scan a sign. Enter your info. Pay by credit card. It was pouring down rain and I have a broken foot. So it was definitely not great to have to deal with that. The staff kept saying there is nothing we can do about it. The reservations didn’t say anything about the updated parking info. It just changed that day. I stayed there literally the week before. I’m sorry but there are too many good choices in the old market. You’ve lost my business over parking.
Customer avatar
Posted by
onJuly 5, 2022
Hi My2jellybeans,
Thank you for sharing your thoughts about your stay at our EVEN Hotels Omaha Downtown - Old Market.
We want you to enjoy the best of home and hotel. I’m sorry if there were some issues during your stay. I have forwarded your comments to our management team for evaluation and future improvements.
As one of our IHG One Rewards Platinum Elite members since 2011, we value your loyalty. We hope to accommodate you again for a chance to provide you with a much better experience.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Nestled amid the towering architecture of New York City’s Financial District, Hotel Indigo NYC Downtown - Wall Street offers inviting spaces for meetings and social events. Start your day with a delicious breakfast at Buttonwood Café and then set out to explore the city’s rich history and culture. Stroll our bustling neighborhood to South Street Seaport, the Tin Building, and The Battery, a gateway to the Statue of Liberty. Visit Brooklyn and the One World Observatory. Unwind in the evening with cocktails at our Highwater Rooftop Bar, boasting stunning views of Lower Manhattan. Relax in our contemporary rooms with plush bedding, upscale amenities, and noise-canceling windows. Discover the spirit of NYC at our chic Wall Street retreat.
 
Overall
3 out of 5
3 out of 5
I’ll come back when it’s finished
By Markoskronos from San Francisco
A couple service gaps when I was here. There was a bag of trash outside my door for almost two days. Water and other offerings in the lobby were out half the time I was there. Would have been nice to be told a lot of things are OOO when I first checked in.
Customer avatar
Posted by
onJuly 5, 2022
Hi Markoskronos,
Thank you for sharing your thoughts about your stay at our Hotel Indigo NYC Downtown - Wall Street.
We want you to enjoy the best of home and hotel. I’m sorry if there were some issues during your stay. I will inform our hotel about your comment so they can be aware of what happened.
As one of our IHG One Rewards Gold Elite members since 2018, we value your loyalty. We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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