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    February 14, 2017
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    May 8, 2025
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Corporate's Review Comments
 
Welcome to the Staybridge Suites in Guelph! Whether you are away for just a night, or for an extended period, the Staybridge Suites Guelph provides guests a sense of community, comfort and convenience, so you can feel at home while away from home. Get your day started right with a free hearty breakfast offering that has an abundant variety of choice to satisfy those early morning cravings. Guests are welcome to join us on Monday to Wednesday evenings for our “Evening Social" complete with small plate offerings and beverages. Our spacious suites offer fully equipped kitchens to ensure you have flexibility to eat the way you want when you want. Wake up daily to our delicious hot on the go breakfast buffet. We are located near Highway 401 and Highway 6 North, 45 minutes from Toronto Pearson International Airport (YYZ) and 40 minutes from Hamilton John Munroe (YHM) Airport. We are conveniently located near the University of Guelph . We are minutes away from various Ministry Government offices.
 
Overall
3 out of 5
3 out of 5
hh
By Anonymous from Windsor
I found this location as a whole was not as clean as others I stayed at. For example you can see the finger prints all over windows and doors indicating they haven't been cleaned in a while. Secondly heaters in stairways where running with air conditioning on. Bad for the environment.
Customer avatar
Posted by
onJuly 9, 2022
Good day Valued Guest,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Staybridge Suites Guelph for your leisure travel.
We always want our guests to leave with nothing but happy thoughts and a comfortable experience. I apologize for the issues you encountered during your stay with us. I have already shared your comments with our hotel management team, and rest assured that we will take the necessary steps to avoid the same issue occurring in the future.
Your loyalty as an IHG One Rewards Gold Elite member since 2002 is important to us, and we hope you still IHG for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Hotel in Schulenburg, Texas! The hotel is perfect for both business and leisure travelers seeking contemporary accommodations in the Schulenburg, Texas area. Conveniently located at the crossroads of I 10 and Highway 77 the hotel is near a variety of local shopping and restaurants.Local points of interest like the Stanzel Model Aircraft Museum and the Texas Polka Music Museum are minutes from our hotel. Outdoor adventurers can enjoy the nearby Colorado River, while shoppers can visit the boutique stores lining Highway 77. Area businesses include GE Gas and Oil Kemlon Corporation, Bunch Wholesale Company ‘BWI,’ and Texas Wire Works.The Holiday Inn Express and Suites Schulenburg hotel is also the perfect location for year around events including the BP MS 150 Bike Race, the Fayette County Fair, and the Texas Antiques Week. A Blinn College campus is also located in Schulenburg, home of the Buccaneers! Our hotel features 70 spacious guestrooms and suites, 42 inch HDTVs, free high speed internet, microwaves, refrigerators, daily complimentary hot breakfast, business center, guest laundry, fitness center and an outdoor pool with a BBQ gazebo. A board room and flexible meeting space is available to accommodate up to 60 guests.Get a jump start with our signature cinnamon rolls and enjoy our world famous Texas hospitality as a guest of the Holiday Inn Express and Suites Schulenburg hotel.
 
Overall
3 out of 5
3 out of 5
Overnight Stay
By Bswip from Wilmington, NC
Traveling from Houston to San Antonio after a 4 hour flight. Previously decided to drive part way and stay at a Holiday Inn. Have always had a great experience, except this time. The furniture is dated and the facility need a refresh!
Customer avatar
Posted by
onJuly 9, 2022
Hello Bswip,
Thank you for continually choosing to stay with us at Holiday Inn Express And Suites Schulenburg, where travel is a joy for all.
We are dedicated to providing a positive and excellent hotel experience, and your review is so much appreciated. I would like to offer our sincere apology for the issues you encountered during your stay with us. I will share this review with our upper hotel management team, and we will take action immediately as your comfort is very important to us.
Your loyalty as IHG One Rewards Gold Elite member since 2003 is very important to us. We hope to have you visit again so that we can create a better experience for you.
Kind Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A convenient Munich hotel with smart Next Generation bedrooms and great local transport links Holiday Inn Express® Munich - North hotel is only 10km from the city centre and the Old Town . The hotel is close to U-Bahn and S-Bahn train stations so getting around the city is a breeze. If you have a flight to catch, there are handy services to Munich Airport (MUC). It’s a quick hop to history-soaked Marienplatz in the city centre, where you can tour the churches, museums and galleries of the Old Town and browse the shops on Kaufingerstrasse. Here on business? Impress your clients with our top-notch meeting room . Trade shows at the Munich Messe are also within easy reach. At this hotel you can enjoy: - Inclusive Wi-Fi - An Express Start™ Breakfast included in the room rate - On-site parking Along with our sister hotel the same building, we offer some of the best hotel deals in Munich. Pop next door to wind down in the Fitness Centre , or socialise in the bright Open Lobby . You’ll always be connected in our thoughtfully designed bedrooms with USB ports to charge your devices, and a Smart TV to stream your favourite shows, while blackout curtains promise a great night’s sleep.
 
Overall
3 out of 5
3 out of 5
Ok for a one night stay
By Ira M from Ukraine
The staff is not eggars enough. Rooms are not well prepared. I would not come again
Customer avatar
Posted by
onJuly 9, 2022
Hi Ira M,
I read your review about your stay at our hotel. Thank you for choosing Crowne Plaza Chester, where we make business travel works.
We apologize for the issues you encountered during your stay with us. Providing excellent service is our topmost priority. I will share your concerns regarding this aspect of your stay appropriately with our hotel team to take the necessary steps to prevent this to happen again.
It was a pleasure having you as our guest, and we hope to welcome you back whenever you return to the area.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel Indigo Gainesville-Celebration Pointe is a boutique hotel located just off I-75, near the University of Florida and in the heart of Celebration Pointe, a modern live/work/play planned community. Our pet-friendly hotel features boutique-style guestrooms with spa-like bathrooms, a 24-hour fitness center, and an outdoor pool and patio. Join us in GATHER Social Lounge for comfort food with Florida flair. Our Gainesville hotel sets the stage for one-of-a-kind meetings and weddings designed to inspire creativity and spark collaboration. If you want to unwind in the heart of nature, the six-mile Archer Braid Trail is just steps from our hotel. You can also visit the beautiful Kanapaha Botanical Gardens, home to Florida’s indigenous flora and fauna, or celebrate two American music icons at nearby Bo Diddley Plaza and Tom Petty Park.
 
Overall
3 out of 5
3 out of 5
Worst IHG property
By JimColyn from Crossville, TN
This was the worst IHG property I have stayed in. There was no hot water in the room...the staff were very unkind and did not want to hear my complaints. The restaurant was terrible...food was cold and improperly cooked...coffee was terrible...and the service was extremely slow.
Customer avatar
Posted by
onJuly 9, 2022
Hi Jim7393,
Thank you for continually choosing to stay with us at Hotel Indigo Gainesville-Celebration Pointe, where we make travel inspiring.
We want each of our valued guests to have amazing and lovely memories at our hotel. I'm sorry for what happened during your stay with us. We value every bit of our guest feedback and rest assured that this will be brought up to our hotel management team so we can further improve and do better.
Thank you for being a long-standing IHG One Rewards Diamond Elite member since 2005, and cannot wait enough to have you back again.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Award-Winning Holiday Inn Express & Suites - Waterloo/St. Jacob's.We are located in the heart of Southern Ontario and just steps to the St. Jacob's Farmer's Market, Antique Market, and Factory Outlet Mall. We are just over an hour west of Toronto and our hotel is only a short drive from the Region of Waterloo International Airport (YKF). We are one of the closest hotels near RIM Park as well as the University of Waterloo, Wilfrid Laurier University and Conestoga College. Travelling for business? Our tastefully appointed and fresh new hotel in Waterloo has Free Corporate Shuttle Service Mondays thru Fridays to several major world-leading companies such BlackBerry, Google, OpenText, NCR, Home Hardware, AGFA Healthcare and Manulife, Sunlife. Join us also for our Manager's Reception every Tuesday evening. Meet the staff and other guests and enjoy complimentary appetizers and beverages on us. Our 100% smoke free rooms feature a fridge, microwave, iron and board as well as a 42” Flat Panel TV and in-room safes. Every room has a speakerphone with voicemail and free superfast high-speed Internet access. Guests can all enjoy our year-round indoor salt-water pool, as well as our water play area for the kids and young at heart. Our friendly and courteous staff will do whatever it takes to make your stay a relaxing and memorable one. We look forward to seeing you!
 
Overall
1 out of 5
1 out of 5
Housekeeping
By Travelbeing from North Bay
We stayed at this hotel last year and everything was wonderful. This year, not the same. There were no towels in one room and the other room had 1 bath towel for two adults and one child and looked liked it hadn't been fully cleaned.
Also there was a partial used toilet paper roll and no extra roll in the bathroom. As a result one of the rooms ran out of toilet paper in the middle of the night.
The pool had stuff floating in it and looked like it needed a cleaning, which was disappointing. We didn't go into the pool, but let the kids use the splash portion.
The staff was excellent and we like the location, however, when we go to Waterloo next year, I would have to rethink, booking this hotel again, which is unfortunate.
Customer avatar
Posted by
onJuly 10, 2022
Hi Travelbeing,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Waterloo-St.Jacobs Area for your leisure stay.
Your candid feedback is important to us. As we strive to always provide a seamless experience to all our guests. We would like to offer the sincerest apology for all the issues that you encountered during your stay with us. I shared your comments with the upper management team for immediate action, and to avoid the same issue to happen again.
I have sent you a private message to discuss this further.
As our most valued IHG One Rewards member since 1998, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Stay at the Best Hotel in Northeast Jacksonville Welcome to the Holiday Inn Express® Hotel & Suites Jacksonville Blount Island, where you will find the absolute finest in Southern hospitality. We are ideally situated just off Interstate 295 near the picturesque St. Johns River, Jaxport Cruise Ship Terminal and the Jacksonville Airport. As the closest hotel to the Jaxport Carnival Cruise Ship Terminal, our accommodations are the perfect choice for cruise ship travelers. Our hotel is located on Blount Island/Jaxport and area attractions like Anheuser Busch Brewery, Jacksonville Zoo, Kinsley Plantation and River City Marketplace. We are just 16 miles from the beautiful Huegenot Park and Beach. Corporate travelers also find our hotel's location in Jacksonville to be ideal; Trapac, Jacksonville Electric Authority, Bae Systems and Ship building, and APR Energy are just a few of the nearby businesses. Staying productive has never been easier with the Business Center and free Wi-Fi access. And, we have a 644 sq ft meeting room that can seat up to 30 people. When staying at this Jacksonville, Florida hotel, you can expect a comfortable stay and great amenities, such as the free, hot breakfast bar, a fitness center and outdoor pool.
 
Overall
1 out of 5
1 out of 5
Poor Service
By Bobby Culler from King NC
When we got there early in the day the air condition was not working properly. It was blowing air on the unit but the air was not cold. The problem was low freon. I asked the guy at the desk to call someone to fix it he said it was too late and that the hotel was booked up. He went to the room and said it was working, no it was not it was just blowing air not cooling. I feel he should have called someone to fix it. You are not telling me that a company that size does not have the ability to call someone to fix it. We had to try and sleep in a hot room i will not stay there again and i will make sure all of my friends know about this place. I will continue to stay with IHG it is not their fault
Customer avatar
Posted by
onJuly 10, 2022
Hi Bobby Culler,
Thank you for sharing your feedback about your stay. We appreciate you for choosing our Holiday Inn Express and Suites Jacksonville - Blount Island, where our guest's needs matter most.
We are dedicated to providing a positive and excellent hotel experience. I'm sorry for what happened during your stay. Your feedback is certainly being shared with our hotel leadership team for correction, and take the necessary steps to happen again.
I have sent you a private message to discuss this further.
Your loyalty as IHG One Rewards member since 2017 is very important to us. We hope to give us another chance to serve you better in the future.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Stay at the Best Hotel in Northeast Jacksonville Welcome to the Holiday Inn Express® Hotel & Suites Jacksonville Blount Island, where you will find the absolute finest in Southern hospitality. We are ideally situated just off Interstate 295 near the picturesque St. Johns River, Jaxport Cruise Ship Terminal and the Jacksonville Airport. As the closest hotel to the Jaxport Carnival Cruise Ship Terminal, our accommodations are the perfect choice for cruise ship travelers. Our hotel is located on Blount Island/Jaxport and area attractions like Anheuser Busch Brewery, Jacksonville Zoo, Kinsley Plantation and River City Marketplace. We are just 16 miles from the beautiful Huegenot Park and Beach. Corporate travelers also find our hotel's location in Jacksonville to be ideal; Trapac, Jacksonville Electric Authority, Bae Systems and Ship building, and APR Energy are just a few of the nearby businesses. Staying productive has never been easier with the Business Center and free Wi-Fi access. And, we have a 644 sq ft meeting room that can seat up to 30 people. When staying at this Jacksonville, Florida hotel, you can expect a comfortable stay and great amenities, such as the free, hot breakfast bar, a fitness center and outdoor pool.
 
Overall
1 out of 5
1 out of 5
Poor Service
By Bobby Culler from King NC
When we got there early in the day the air condition was not working properly. It was blowing air on the unit but the air was not cold. The problem was low freon. I asked the guy at the desk to call someone to fix it he said it was too late and that the hotel was booked up. He went to the room and said it was working, no it was not it was just blowing air not cooling. I feel he should have called someone to fix it. You are not telling me that a company that size does not have the ability to call someone to fix it. We had to try and sleep in a hot room i will not stay there again and i will make sure all of my friends know about this place. I will continue to stay with IHG it is not their fault
Customer avatar
Posted by
onJuly 10, 2022
Hi Bobby Culler,
Thank you for sharing your feedback about your stay. We appreciate you for choosing our Holiday Inn Express and Suites Jacksonville - Blount Island, where our guest's needs matter most.
We are dedicated to providing a positive and excellent hotel experience. I'm sorry for what happened during your stay. Your feedback is certainly being shared with our hotel leadership team for correction, and take the necessary steps to happen again.
I have sent you a private message to discuss this further.
Your loyalty as IHG One Rewards member since 2017 is very important to us. We hope to give us another chance to serve you better in the future.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Charlotte-Center City
Holiday Inn Charlotte-Center City
One of the top hotels in the center Charlotte's Uptown Arts and Entertainment District Our modern architecture, stylishly appointed rooms and high-quality service combine to rank us among the most notable hotels in Charlotte, NC . Located eight miles from Charlotte Douglas Airport CLT makes Holiday Inn Charlotte Center City ideal for those flying in. Whether in Charlotte for business or pleasure, the Spectrum Center , home of Charlotte Hornets , is adjacent to our hotel, making it easy to catch an NBA game or concert. Bank of America Stadium , home of NFL Carolina Panthers and FC Charlotte , NASCAR Hall of Fame and Charlotte Convention Center are blocks away. We value the needs of our corporate guests. Business travelers love the ability to use multiple devices with reliable complimentary high-speed Internet access. Our facility offers close proximity to area business offices like Bank of America, Wells Fargo, Duke Energy, Truist, and Honeywell . Indulge in our authentic Italian menu at Forchetta Italian Kitchen. Serving fresh made pasta and homemade desserts. With amazing uptown views , Holiday Inn Charlotte Center City is a great location to host your next event. Featuring a Rooftop Rotunda and meeting space that accommodates up to 400 people.
 
Overall
2 out of 5
2 out of 5
N/A
By SAM.WF from Iowa
Lack of hot water, can hear everything little thing, and sink leaked water everywhere. Disappointed in room service not being available, not everyone wants to sit and eat in a bar. Some people travel on business and prefer to order and eat from their room.
Customer avatar
Posted by
onJuly 10, 2022
Hello SAM.WF,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Holiday Inn Charlotte-Center City for your travel needs.
We want each of our precious guests to have a memorable experience with us. I am sorry to see you had issues during your stay, and your comments are a great opportunity so we can make it right. I have shared your sentiments with our upper hotel management team so we can do better to avoid the same issues reoccurring in the future.
As our most valued IHG One Rewards member since 2019, we hope you can give us a chance to regain your trust in our service.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Guests Love Mount Pleasant, TX Hotel's Small Town Feel Nestled in the small town of Mt. Pleasant, TX, this hotel is the perfect place to stay during your visit. Twice named as one of the "100 Best Small Towns in America," Mount Pleasant is surrounded by the beauty of colorful foliage and gorgeous lakes. Whether you are visiting for business or leisure, you'll find that the Mount Pleasant hotel is the ideal accommodation for you. There are a number of business opportunities near the hotel's location in Mt. Pleasant, TX, including Pilgrim's Pride, Priefert and Titus Regional Medical Center, and colleges like North Texas Community College. A private limousine can be provided upon request for a nominal fee to take you to your business destination in Mt. Pleasant, TX. Hotel guests love Mt. Pleasant and its small town feel to the area. They know there are plenty of entertainment opportunities surrounding the hotel's location in Mt. Pleasant, TX. The hotel's guests find that most of the entertainment is at the seven nearby lakes, which provide activities like swimming, waterskiing and some of the best fishing around. The town also offers a historic feel with a number of small shops and eateries. Candlewood Suites Mount Pleasant, TX hotel's amenities are sure to make you feel at home with 24-hour laundry facilities, an on-site Fitness Center and a convenience store. Book your stay today!
 
Overall
2 out of 5
2 out of 5
Notice
By Heated02
Our air went out so we decided to book a room for the night. We got there hours after we had booked only to find out that the elevator was out and we were on the third floor. My husband had not long ago had hip surgery and a total knee replacement and climbing stairs was not something he needed to be doing but we were not given any other options and other hotels were booked so we had to make the best of it. Would have been great to have known this up front before we got there. I guess if he had been totally disabled we would have been bottomed out. They didn't even offer to help him get his things up to the room which should have been the least they could have done. They just looked at us struggle and smiled. Not a good visit and the elevator was not fixed the next morning so down the stairs we had to go the next morning.
Customer avatar
Posted by
onJuly 10, 2022
Hello Heated02,
Hoping you have a wonderful day today. Thank you for choosing Candlewood Suites Mount Pleasant, where you have space to settle in.
We'd like to express our sincerest apology for the issues you encountered during your stay with us. We strive to offer a magnificent hotel experience to our beloved guests. I will share your comments with our hotel management team, and we will work hard to prevent this to happen again.
Your loyalty as one of our newest IHG One Rewards members is important to us. Can't wait for enough to welcome you back soon.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Spartanburg Awarded for Excellent Service Travelers of all kinds find the amenities they need at Our Holiday Inn Express® hotel in Spartanburg, South Carolina. We are located five miles north of the downtown area which makes it easy to access both major businesses and attractions. Business travelers enjoy the convenient services of our 24-hour business Center, over 1,000 sq ft of flexible meeting space and free high-speed, wireless Internet access available throughout the hotel's accommodations. Many Spartanburg-area businesses and colleges, such as Kapstone, Mary Black Hospital, Spartanburg Regional, Converse College, USC Upstate & Wofford College, are just a short drive from the hotel. While in Spartanburg, you can relive one of the Revolutionary War's decisive victories by touring the trails at Cowpens National Battlefield. Shoppers can search for great deals at the specialty shops downtown and nearby Gaffney Outlet Marketplace. Wrap up your day with a burger, onion rings, and milkshake at the country's second-largest drive-in restaurant, The Beacon, located in the heart of Spartanburg, South Carolina. From our hotel's modern accommodations to the complimentary Express Start Hot Breakfast Bar, we provide a comfortable and convenient stay. During your downtime, you can work out in the Fitness Center or relax at the Indoor Pool.
 
Overall
3 out of 5
3 out of 5
Smelly room
By Jack from Deland, FL
Reserved a standard queen room but was given a handicapped room with stiff, uncomfortable beds and the room smelled like sour milk and Carpet Fresh. Breakfast bar was very limited and not very good.
Customer avatar
Posted by
onJuly 10, 2022
Hello Jack,
Thank you for sharing your thoughts about your stay. We appreciate you for choosing the Holiday Inn Express And Suites Spartanburg-North, where our guest's needs matter most.
Please allow me to apologize that there was an issue during your stay with us. We strongly hold to provide a satisfactory service to our beloved guests, and we want to make this right for you. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as one of our IHG One Rewards members since 2018 is very important to us. We hope to have you visit again so that we can create a better experience for you.
Kind Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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