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- First review commentFebruary 14, 2017
- Last review commentMay 9, 2025
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Corporate's Review Comments
InterContinental Malta has established itself as the Mediterranean’s leading hotel. Located in the prime area of St. George’s Bay in St. Julian's, our hotel features elegant guest rooms, a variety of exceptional restaurants and bars, and premiere leisure facilities including three immaculate swimming pools, kids club, state-of-the-art fitness centre, tranquil spa, private beach club, and more. Come experience true luxury in Malta.
Overall
1 out of 5
NOISY NOISY NOISY. CERTAINLY NOT 5 STAR
By Roger596
from Uk
If you like noise noise noise in a hotel that cares nothing about your ability to relax then stay here. Populated by young things who think the world resolves around them, shameful dress standards, staff who do nothing to control rowdy behaviour and groups dominating the pool for ball games to the exclusion of other guests. If you are a Love Island viewer this might suit you. If not then there's absolutely nothing to recommend this appalling hotel.
Posted byCorporate
onJuly 11, 2022
Hi Roger596,
We appreciate you taking the time to write a review about your stay at our InterContinental Malta.
It was our pleasure hosting your staycation in town. I'm sorry if we failed to provide your standard of service. I sent your comment to our hotel management regarding this one so it can be taken care of. I also sent you a private message so we can extend our apology.
IHG would like to thank you for your loyalty as one of our IHG One Rewards members recently. I hope you can give us another chance to make it right.
Best regards,
Dominador R.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to Staybridge Suites Wilmington located less than 5 miles from Wrightsville Beach and downtown historic Wilmington along the beautiful Cape Fear Riverfront. We are conveniently off Interstate 40 and 10 minutes from ILM International Airport.
Enjoy many attractions and events at the Battleship North Carolina, North Carolina Aquarium at Fort Fisher, Airlie Gardens, Bellamy Mansion, Riverwalk, Railroad Museum and Jungle Rapids Family Fun Park.
Our hotel is the ideal choice for visiting the University of North Carolina Wilmington, New Hanover Regional Medical, or Cape Fear Community College.
The Staybridge Suites offers fully equipped kitchens and comfortable living area with 55" televisions. Complimentary amenities include a hot breakfast each morning, indoor heated pool, gazebo with gas grills and free Wi-Fi. Socials Monday thru Wednesday from 5:30 pm to 7:00 pm. Pet friendly with a non-refundable fee.
Book with us and experience a great stay away from home!
Overall3 out of 5
A better stay
By K7616
from Wilmington NC
The only reason I enjoyed my stay so much is due to the better staff this place has. The front desk afternoon and evening people are so wonderful and helpful. Sam and Mrs. Brenda are a joy to talk and will help in anyway possible. Mr. Kenny is extremely a delight and will help when anything goes wrong in your room. The breakfast is ok.. The weekend Cook does a great job keeping up with the crowds and making sure food is hot. The social hours is nice just wish there were different food instead of the same stuff.
Posted byCorporate
onJuly 11, 2022
Hi K7616,
I hope you are having a wonderful day. Thank you for choosing Staybridge Suites Wilmington-Wrightsville Beach, where we believe our guests deserve more.
We appreciate you for letting us know about your recent experience at our hotel. We want to offer a brilliant service, and we are delighted to hear those kind words of praise. I have shared your sentiments with the hotel team as we continue to provide excellent service to our beloved guests.
Your loyalty as an IHG One Rewards Diamond Elite member since 2021 is valued. We can't wait to welcome you back soon for more amazing experiences.
Best Regards,
Melissa P
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Two miles from Detroit Metropolitan Airport (DTW) and near major highways I-96, I-94, and I-275, our prime location is ideal for both business and leisure travelers. Enjoy park-and-fly packages and free 24-hour airport shuttle, plus EV charging stations.
Just 20 minutes from downtown Detroit and attractions like Ford Field and Greenfield Village, exploring the Motor City is easy. We're also near Ford Motor Company, General Motors, and Coca-Cola.
Host events in our flexible venues, stay active in our fitness center, and take a dip in our indoor pool. From spacious guest rooms with modern amenities to an onsite restaurant where kids aged 11 and under eat free, experience comfort and convenience at our Detroit airport hotel.
Overall3 out of 5
Not My Usual IHG experience
By Thora Atli
from Boyne City MI
The good part of my experience was my initial check-in only. The lady at the front desk was quick polite and efficient. Once I checked in I got into the room with the help of my son. I booked a room with 2 beds, for starters there was barely enough room for the luggage cart, the curtains were ripped, I didn’t want to be responsible for the
damage (which when I
tried to go down stairs
and notify the young
man at the desk he said
he’d make a note of it
he “wrote my name,
room #, etc. on a sticky
note. I then went back
upstairs and found only
sticky tape holding the
table lama bottom on
since the single plug in
had a loose
connection. We looked
around and decided it
looked clean and the
beds seemed fresh,the
bathroom was decent.
We decided to go down
for a short swim and
soak in the hot tub but,
the key card we had
just used to put in the
slot for the lights to turn on in our room
didn’t wouldn’t work in
the key slot for access
(being handicapped
and room on 6th FL
aways from the
elevator)
I went up to ask the
same young man I had
just told about the
damage to our room to
fix the card, he refused
even after I gave him
my name, key card, and room # and he pulled it up on the computer
was Not nice about it refusing to redo the keycard
and questioned me being who I said I was and told me I needed to
go back and get my DL
again even though I
had just spoken to him
less than 15 minutes
prior
however I lucked out
since the young lady
who checked me in
walked up and when he asked her and
she confirmed I was a
guest who she had checked
in he huffed and reset
the key card. I normally
have pretty good
experiences with any of
the Holiday Inns I do
stay at but, I also ran
into issues with what
appeared to be an
employee’s family who
were swimming in the
tiny pool and who
soaked our clothes,
shoes, and even made
a rude comment to me
about a minute after I
sat down in the hot tub.
The water appeared to
have just been shocked
with powder. We
decided to call it a night
went to our room and
had trouble figuring out
how to use the tiny
remote control for the
TV which had some
channels but, not much
to choose from or a way to know how to work it from initial turn on screen. I continued
to try and adjust the AC
so it wouldn’t keep the
room at sixty five/six degrees,
we never did get the
room above sixty seven degrees I know
this because even though I did
manage to fall asleep
before midnight but, not for long and my son was awake while I did sleep
the constant noise from
the airplane traffic
every minute kept my
son awake and woke
me back up at 4am.
Between the air traffic
noise, ending up on the
spot in the bed that was
apparently broken in by
time or a heavier body
weight, the cold, the
refrigerator making a
terrible constant noise,
and constant air traffic I
didn’t manage much
more sleep even with
fitted earbuds playing
my white noise for sleep and the TV on
with the air planes.
Finally about 8 am I
called down to double
check they still had
complimentary coffee
and creamer which was
Not Hot and the Hot
water was mostly
empty and not
plugged in. I ended up
using the coffee machine in the room for
a second cup of coffee
after I ended up getting
sick drinking the 1st
cup which I had to heat
in the microwave. I
would also warn
anyone like myself that
is handicapped and
doesn’t have sure
footing to stay away
from standing in the
shower’s in regular rooms with hand rails because it’s very
slippery once the water
is turned on. I
understand I used a
combo of points and
card for my room but,
that’s required a lot of
staying at other IHG’s to accumulate. I will Never stay at this IHG again. The hotel was in
obvious need of a good overhaul, the pics of the room I chose on the IHG site didn’t do a good job representing the actual room. It
makes me wary of
being willing to stay at other Holiday Inns and I would prefer spending
just a little more during my road trips with my kids back and forth to FL a couple times each year at
least. We enjoy taking
our time and having
quality time and
adventure and I need to
feel comfortable, safe,
and enough quiet to get
much needed sleep for
safe travels.
damage (which when I
tried to go down stairs
and notify the young
man at the desk he said
he’d make a note of it
he “wrote my name,
room #, etc. on a sticky
note. I then went back
upstairs and found only
sticky tape holding the
table lama bottom on
since the single plug in
had a loose
connection. We looked
around and decided it
looked clean and the
beds seemed fresh,the
bathroom was decent.
We decided to go down
for a short swim and
soak in the hot tub but,
the key card we had
just used to put in the
slot for the lights to turn on in our room
didn’t wouldn’t work in
the key slot for access
(being handicapped
and room on 6th FL
aways from the
elevator)
I went up to ask the
same young man I had
just told about the
damage to our room to
fix the card, he refused
even after I gave him
my name, key card, and room # and he pulled it up on the computer
was Not nice about it refusing to redo the keycard
and questioned me being who I said I was and told me I needed to
go back and get my DL
again even though I
had just spoken to him
less than 15 minutes
prior
however I lucked out
since the young lady
who checked me in
walked up and when he asked her and
she confirmed I was a
guest who she had checked
in he huffed and reset
the key card. I normally
have pretty good
experiences with any of
the Holiday Inns I do
stay at but, I also ran
into issues with what
appeared to be an
employee’s family who
were swimming in the
tiny pool and who
soaked our clothes,
shoes, and even made
a rude comment to me
about a minute after I
sat down in the hot tub.
The water appeared to
have just been shocked
with powder. We
decided to call it a night
went to our room and
had trouble figuring out
how to use the tiny
remote control for the
TV which had some
channels but, not much
to choose from or a way to know how to work it from initial turn on screen. I continued
to try and adjust the AC
so it wouldn’t keep the
room at sixty five/six degrees,
we never did get the
room above sixty seven degrees I know
this because even though I did
manage to fall asleep
before midnight but, not for long and my son was awake while I did sleep
the constant noise from
the airplane traffic
every minute kept my
son awake and woke
me back up at 4am.
Between the air traffic
noise, ending up on the
spot in the bed that was
apparently broken in by
time or a heavier body
weight, the cold, the
refrigerator making a
terrible constant noise,
and constant air traffic I
didn’t manage much
more sleep even with
fitted earbuds playing
my white noise for sleep and the TV on
with the air planes.
Finally about 8 am I
called down to double
check they still had
complimentary coffee
and creamer which was
Not Hot and the Hot
water was mostly
empty and not
plugged in. I ended up
using the coffee machine in the room for
a second cup of coffee
after I ended up getting
sick drinking the 1st
cup which I had to heat
in the microwave. I
would also warn
anyone like myself that
is handicapped and
doesn’t have sure
footing to stay away
from standing in the
shower’s in regular rooms with hand rails because it’s very
slippery once the water
is turned on. I
understand I used a
combo of points and
card for my room but,
that’s required a lot of
staying at other IHG’s to accumulate. I will Never stay at this IHG again. The hotel was in
obvious need of a good overhaul, the pics of the room I chose on the IHG site didn’t do a good job representing the actual room. It
makes me wary of
being willing to stay at other Holiday Inns and I would prefer spending
just a little more during my road trips with my kids back and forth to FL a couple times each year at
least. We enjoy taking
our time and having
quality time and
adventure and I need to
feel comfortable, safe,
and enough quiet to get
much needed sleep for
safe travels.
Posted byCorporate
onJuly 11, 2022
Hello Thora Atli,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Detroit Metro Airport, where travel is a joy for all.
We always want our guests to leave with nothing but happy thoughts and a comfortable experience. We apologize for the issues you encountered during your stay with us. I will pass this along to the appropriate hotel team, and we will take further action to avoid any mistakes from reoccurring in the future. We want to uphold our commitment to delivering an exceptional experience to our guests, and I hope you give us another chance.
Your loyalty as an IHG One Rewards member since 2017 is important to us. We hope for the chance to host you again soon.
Many Thanks,
Melissa P
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Holiday Inn Express Toledo West - Napoleon, a newly renovated hotel. Located in Napoleon Ohio off of Ohio 24 and right along the Maumee River. Home to Campbells Soup and Historic Downtown. Start your day with a complimentary hot breakfast, enjoy some recreation in our heated indoor pool and whirlpool, stay connected with our complimentary WIFI, and wind down the day relaxing in one of our spacious guest rooms equipped with a microwave, mini-fridge, and Flat Panel HDTV. From arrival to departure, our friendly and attentive staff will make every effort to ensure you have a comfortable and enjoyable stay!
Overall1 out of 5
Dishonest
By Arkatner
from Louisville, Ohio
First of all the check in process was sketch. They did not require me to provide my credit card upon arriving or go over any stipulations or explain holds as is normally customary when checking in. They said I would pay at the end of the stay. Then without notification they charged my card $250 without even contacting me. I called to question the charge and they accused me of damaging a wall which we did not do. I also witnessed them tell two different groups that they had overbooked reservations and couldn't give them the rooms they had previously booked.
Posted byCorporate
onJuly 11, 2022
Hi Arkatner,
We appreciate you taking the time to write a review about your stay at our Holiday Inn Express Toledo West - Napoleon.
It was our pleasure hosting your staycation in town. I'm sorry for the issues during your visit with us. I have forwarded your comments to our management team for evaluation and future improvements. I also sent you a private message so we can extend our help.
IHG would like to thank you for your loyalty as one of our IHG One Rewards members recently. I hope you can give us another chance to make it right.
Best regards,
Dominador R.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Conveniently located 12 miles from Tucson International Airport, our hotel places you close to vibrant downtown Tucson, the University of Arizona, and top attractions, including the Reid Park Zoo and Saguaro National Park.
For business travelers, we’re minutes from key business hubs like Raytheon, IBM, and the Tucson Convention Center, ensuring a stress-free stay with everything you need to stay productive. Enjoy access to our fully equipped Business Center, free high-speed Wi-Fi, and meeting room facilities.
Whether you’re visiting for work or leisure, our hotel amenities, including a heated outdoor pool, whirlpool, and modern Fitness Center, are designed to make your stay enjoyable and relaxing. For business travelers or those planning events, our versatile meeting room provides an ideal space for conferences, gatherings, or special occasions, ensuring a seamless experience with state-of-the-art facilities.
Overall3 out of 5
Need Software Improvements
By RWB52
from TX
Desk clerk had trouble checking me in, said software was unreliable at times, wasn't able to put my IHG number in the system, told me to call customer service.
Posted byCorporate
onJuly 11, 2022
Good day RWB52,
I hope you're doing great today. Thank you for choosing our Holiday Inn Express And Suites Tucson, where our guest's needs matter most.
We're sorry to learn about your experience during your time with us. We are determined to provide a safe and pleasant lodging experience. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future.
Your loyalty as a long-standing IHG One Rewards Gold Elite member since 2001 is important to us, and we hope you still choose IHG for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
Vibrant energy meets Southern charm in the heart of The SoBro District at Holiday Inn & Suites Nashville Downtown – Broadway! We are located just steps from Nashville’s iconic nightlife on Broadway and top venues such as Bridgestone Arena, Nissan Stadium, and the Music City Center. Our hotel is perfect for music lovers, foodies, meeting and convention attendees, and sports fans alike.
Explore Music City effortlessly by enjoying a short walk to Nashville’s renowned restaurants and entertainment. Stay connected to business and leisure with our prime location near downtown, offering easy access to meetings and events.
Keep up with your fitness routine in our fully equipped Fitness Center or relax after a long day at our seasonal outdoor pool. For networking with colleagues at happy hour, head to our on-site sports bar, Almost Friday Sporting Club. After a productive day, retreat to your stylish guest room featuring enhanced amenities like 49-inch HDTVs, mini-fridges, and Keurig coffee makers, providing the ultimate in comfort and convenience.
Whether you're here for business or pleasure, our upbeat, pet-friendly vibe, fantastic dining options, and event spaces make us the ideal destination for a memorable stay in downtown Nashville.
Overall3 out of 5
Great location for almost everything.
By Andrewk35
from Kentucky
We loved it’s location. However, I mainly picked this place because of my IHG rewards. First of all let me say the hotel was very nice, updated and clean. The room was very nice and designed well. However here’s where the details come into play. There were black stains on the carpet, mold on the bottom grout line in the shower and the hand held shower head sprayed/leaked horribly. These are things that should be easily noticed by someone. But the deal breaker was when they charged a $40 “self parking” charge for parking my own car in the garage, that is apart of their hotel. For the record, I did ask the front desk about this charge to confirm it was correct and she simply said “yep, that’s the right charge amount”! Needless to say I’m disappointed because IHG is not proving its worth these days.
Posted byCorporate
onJuly 11, 2022
Hello Kspurlin36,
Greetings from Holiday Inn Hotel And Suites Nashville Downtown-Broadway, where travel is a joy for all.
We appreciate your feedback about your experience with our hotel. I want to offer our sincerest apology for the issue you encountered. Your comments will be forwarded to our upper hotel management team, and we will take the necessary steps to prevent this to happen again.
Your loyalty as an IHG One Rewards Gold Elite member since 2011 is valued. I hope you will give us another chance in the future.
Kind Regards,
Melissa P
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Set in the vibrant Ballston neighborhood, three blocks from the Metro, our Arlington hotel places you near the most popular Washington, DC area attractions. Our location off I-66 makes us ideal for business and leisure travelers offering access to many local companies, shopping at the Ballston Quarter, and iconic DC museums and landmarks, including the White House.
Holiday Inn® Arlington at Ballston features comfortable rooms and suites with 32-inch TVs, Keurig coffeemakers, and refrigerators. You'll love our hotel amenities, including free Wi-Fi, 5,000 square feet of meeting space, a Fitness Center, and a seasonal outdoor pool. Enjoy local comfort food for breakfast and dinner at The Silver Leaf Restaurant, where kids eat free.
Overall1 out of 5
Bed bugs
By Space Dave
from Uk
Hotel is a bit tired (didn’t feel like a holiday inn) and needs renovation, staff good and location convenient for metro and Ballston centre.
Rooms are also quite noisy and I was subjected to an extended row between my neighbours at 2am
But getting bitten by bedbugs mid stay really put me off the whole stay - I am still sorting through my luggage a week later to make sure they don’t infest my home
Posted byCorporate
onJuly 11, 2022
Hi Space Dave,
We appreciate you taking the time to write a review about your stay at our Holiday Inn Arlington At Ballston.
It was our pleasure hosting your staycation in town. I'm sorry for the issues during your visit with us. I have forwarded your comments to our management team for evaluation and future improvements. I also sent you a private message so we can extend our help.
IHG would like to thank you for your loyalty as one of our IHG One Rewards members recently. I hope you can give us another chance to make it right.
Best regards,
Dominador R.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to avid hotel Fayetteville West in Fayetteville, AR. Only a short drive from the University of Arkansas, Botanical Garden of the Ozarks, and Bud Walton Arena, our hotel is conveniently located whether traveling for business or leisure.
At avid hotels, we understand what is important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24hr market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day out in Fayetteville, AR.
Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Fayetteville West.
Overall2 out of 5
No thanks
By jls03003
from Arkansas
We did not have a good experience at this property. It was not very clean or cared for, and we did not have enough supplies in our room (towels, toilet paper, etc.). I would not stay here again or recommend it to anyone.
Posted byCorporate
onJuly 11, 2022
Hi jls03003,
Hoping you're having a wonderful day. Thank you for leaving feedback about your stay at our avid Fayetteville West.
We always want to make sure everything is good before a guest arrives on the property. I'm sorry we let you down on this one. I have sent this concern to our hotel management for reference.
We appreciate your sentiment as one of our long-standing IHG One Rewards Diamond Elite members since 2007. We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Located in Oak Grove on I-24, just three miles from Fort Campbell's main gate, and just a short mile from Oak Grove Racing and Gaming Casino. Candlewood Suites Fort Campbell – Oak Grove is a top choice for extended-stay travelers. Our spacious suites feature full kitchens, complimentary guest laundry, free Wi-Fi and access to a fitness center, seasonal pool, and pet friendly suites ensuring a comfortable and convenient long-term stay. Explore nearby attractions like Cooper Canyon Ranch, local golf courses, and the Don F. Pratt Memorial Museum. Don't miss the opportunity to sample Kentucky bourbons at MB Roland Distillery or enjoy outdoor activities at the Land Between the Lakes National Recreation Area. For added convenience, we offer a free shuttle to and from town on Fridays and Saturdays. Your home away from home awaits.
Overall2 out of 5
Bleach would not recommend this hotel
By B2123334455777899
from Ha
Bleach would not recommend this hotel No breakfast and room remained damp with floor feeling wet
Posted byCorporate
onJuly 11, 2022
Hi B2123334455777899,
Thank you for your recent stay and for sharing your experience at our Candlewood Suites Fort Campbell - Oak Grove.
We always want the best experience for our guests in terms of customer service and amenities. I'm sorry for the issues you've been through while staying with us. I will rely on your comment to our hotel management for a proper workaround.
Thank you for letting us know about what happened during your stay. As one of our newly IHG One Rewards members since 2004, your feedback matters the most.
Best regards,
Dominador R.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
This modern AA 4-star hotel has a gym, a spa and an indoor pool, just 5 minutes from Peterborough city center.
The hotel is set in landscaped gardens with large events space, onsite parking and a leisure club.
The Holiday Inn® Peterborough – West hotel is only 5 minutes by car from the city centre. We’re close to the A1(M and A47, and direct trains from nearby Peterborough Station can whisk you into London in less than 45 minutes.
The hotel boasts 13 flexible meeting rooms onsite, and the banqueting suite has space for up to 450 guests. If you’re not working, you can admire Peterborough's stunning 13th-century Norman Cathedral, play 18 holes at the Thorpe Wood Golf Course opposite the hotel, enjoy a countryside walk in Ferry Meadows Country Park, or visit the beautiful Burghley House.
Our bedrooms have high-quality bedding and a choice of pillows. The Open Lobby is a great place to relax or work with connections for laptops, comfy chairs where you can watch TV with a drink. Snacks, Starbucks coffee and hot food are available all day.
The Leisure Club has an indoor pool, and you can work out at the Gym, de-stress in the sauna or indulge in a treatment at RO Skin Beauty.
Overall3 out of 5
Dog friendly
By Micksey63
from Birmingham UK
Dog friendly hotel, at £20 per night , but no where to dispose of doggy bags , vegitaran options in restaurant poor, dogs not allowed in bar, restaurant area, but you can sit in the reception area.
Posted byCorporate
onJuly 11, 2022
Hi Micksey63,
Thank you for sharing your experience at our Holiday Inn Peterborough - West.
We appreciate you taking the time to review your stay at our hotel. I'm sorry for not meeting your expectation. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction.
Thank you for your loyalty as an IHG One Rewards member since 2018. We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.