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    February 14, 2017
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    May 9, 2025
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Corporate's Review Comments
 
Welcome to the brand new Holiday Inn St. Petersburg . St. Petersburg's newest and most modern Holiday Inn hotel is centrally located on US I-19 minutes away from I-275 downtown St. Petersburg, Tampa Bay and the St. Pete Pier. Quick access and a short drive to Sarasota over the Skyway Bridge and ease to the Fishing Piers. Our guests can enjoy days at St Pete Beach, Madera Beach, Johns Pass, and Fort De Soto Beach. Travelers will enjoy our close proximity to business in downtown St. Petersburg, as well as USF-St. Petersburg, St. Pete College, Stetson College, Tropicana Field, Al Lang Stadium, The Dali and other Fine Art Museums, The Mahaffey Theater- Duke Energy Center, and endless local entertainment. Guests will enjoy our family friendly, 100% smoke-free hotel with amenities such as brand new guest rooms and furnishings, grab-n-go marketplace, outdoor resort style heated pool and whirlpool, available meeting space, full service restaurant and bar including pool side and room service, on-site Fitness Center, ice station on each floor and guest laundry. Staying connected is easy with our complimentary high speed Internet throughout the hotel. Our restaurant, 34th North, serves breakfast and dinner in a relaxed atmosphere with menus sure to please everyone. Relax in our lounge area, enjoy the game on one of our big screen TV's, or relax poolside with a beverage from our bar or bite to eat.
 
Overall
3 out of 5
3 out of 5
Not so comfy, not that clean
By Anonymous from South Carolina
When we arrived the pool was full of mostly leave along with some cigarette butts and trash. The room was fairly clean except a little missed trash beside the bed. The beds are very uncomfortable and there was not enough towels or wash clothes. They never came the second day with clean stuff. Usually we have good luck with ihg and this was a total let down to say the least. Couldn't/ wouldn't let my girls swim
Customer avatar
Posted by
onJuly 11, 2022
Hi Valued Guest,
Thank you for sharing your experience at our Holiday Inn St. Petersburg West.
We appreciate you taking the time to review your stay at our hotel. I'm sorry for not meeting your expectation. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction.
Thank you for your loyalty as an IHG One Rewards member recently. We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Just steps away from Yaletown bars and restaurants, Robson Street shopping, and the Entertainment District, Holiday Inn & Suites Vancouver Downtown offers a comfortable stay. Enjoy a stroll along the Vancouver Seawall or take a ferry across False Creek to Granville Island Market. Our prime location provides easy access to sporting events, the cruise terminal, and the Vancouver Art Gallery. Host gatherings in our meeting rooms, stay active in our Fitness Centre, and relax in our indoor pool. Savour delicious meals at our onsite restaurant, pamper yourself in our spa, and stay connected with free Wi-Fi. Combining a prime location with newly renovated accommodations, top-notch amenities, and excellent service, we ensure your stay is unforgettable.
 
Overall
3 out of 5
3 out of 5
Needs Upgrading
By Van1978$#% from Waterloo, ON
Based on being an IHG member and images and location we booked here. The room was very outdated. Beds were ok. BUT the air conditioner smelt and had a musty moldy smell. Room 526. I would not stay here again. As well the very expensive breakfast has stale French toast, bad food! Parking was good but extremely expensive. The pool needs some cleaning as well. Staff told me to make reciews! They know we paid too much for the quality we should have received. As we disappointed in the IHG benefits , lack of benefits. Guess you gqve the cheap old room to the wrong customer. See you next time Vancouver but not this outdated place. Thanks Kevin
Customer avatar
Posted by
onJuly 11, 2022
Hi Van1978$#%,
Thank you for sharing your experience at our Holiday Inn Vancouver Downtown.
Our goal has always been to provide our guests with the best hospitality service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
Thank you for your loyalty as an IHG One Rewards member since 2010. We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Staybridge Suites - O'Fallon/Chesterfield. Featuring apartment-style suites ideal for vacationing families and those in town for business. Staybridge Suites ® O'Fallon MO hotel is designed for the discerning traveler. Conveniently located near the intersection of Hwy 40 and Highway K, we offer the best accommodations for your travel. Our all-suite hotel is great for visiting local companies and institutions: Mastercard, Citi. After a long day at work, come relax in your spacious suite equipped with a full kitchen, plush bedding and a flexible workspace. Stay connected with our free Wi-Fi access throughout the hotel. Leisure travelers enjoy shopping at local outlet malls or trying their luck at Ameristar or Harrah's casinos. Our hotel is also located near historic St. Charles, Hollywood Casino Amphitheater, Gateway Arch and the St. Louis Cardinals' stadium. After a day of adventure, come back to your hotel suite and take advantage of all the thoughtful amenities that our hotel provides. During your extended stay, indulge in our evening social Mon-Wed with complimentary dinner, soft drinks, beer and wine. We also offer a complimentary breakfast, guest laundry facilities, Fitness Center, Business Center and outdoor pool. We offer plenty of space and privacy, with fully stocked kitchens, microwaves, full size refrigerators and dishes. Pets are also welcome for an additional fee. Allow us to be your home away from home!
 
Overall
3 out of 5
3 out of 5
Disappointed
By Riemensports from Missouri
It seemed like a nice place to stay but looks are deceiving. There was a terrible smell in the hallway to our room but the room smelled okay! The fridge didn’t work and didn’t realize it until the next morning and the beds and pillows were super uncomfortable that we ended up leaving early and stayed at the holiday inn next door the following night!
Customer avatar
Posted by
onJuly 11, 2022
Hi Riemensports,
Thank you for sharing your experience at our Staybridge Suites Ofallon Chesterfield.
Our goal has always been to provide our guests with the best hospitality service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
Thank you for your loyalty as an IHG One Rewards Diamond Elite member since 2021. We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
When visiting Corporate offices like Boeing, Flight Safety, Mercedes Benz, Virgin Orbit, VA Hospital, Long Beach Memorial or vacationing along the coast and attending Tradeshows and exhibits at the Long Beach Convention Center our location is centrally located and near major freeways. We offer our guests a complimentary shuttle service to and from Long Beach Airport. Getting to Disneyland or Universal Studio is easy 20 to 25 mile from our location.
 
Overall
3 out of 5
3 out of 5
Nice and clean but uncomfy
By JKColrs8292!!!! from Texaa
The hotels clean the staff is friend the beds are very uncomfortable.
Customer avatar
Posted by
onJuly 11, 2022
Hi JKColrs8292!!!!,
Thank you for sharing your experience at our Holiday Inn Long Beach Airport.
Thank you for the compliment on our hotel cleanliness and staff service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We hope you give us another chance to show you our sincere acknowledgment of your feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Elk Grove Offers Great Location near Sacramento For a comfortable stay, visit the beautiful Holiday Inn Express® hotel in Elk Grove, California. The hotel's location is central to Sacramento, the San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/Reno and the Central Valley . Situated off Interstate 5, our hotel benefits business travelers visiting the Apple Corporation, the Sacramento Convention Center, Cosumnes River College, Alldata LLC, Frontier Communications and other businesses. Our hotel's business amenities include two meeting rooms with A/V equipment, a 24-hour Business Center and free high-speed, wired and wireless Internet access throughout the hotel. Elk Grove is home to a variety of both new and old attractions, the local wineries and historic Old Town Elk Grove, California. Our hotel's close proximity to Elk Grove Regional Park and the Sacramento River makes it easy to enjoy a fun day outdoors. Also, we're only 12 miles from downtown Sacramento and attractions like Old Town Sacramento, the Sacramento Zoo and Raley Field . From the complimentary, hot breakfast to the well-equipped Fitness Center, we take care of your needs. The outdoor pool and whirlpool are great places to unwind when you arrive. Enjoy our 24-hour on-site market full of sundries.
 
Overall
1 out of 5
1 out of 5
Not recommended to stay.
By Chris from California
No front desk personnel.
No hand soap.
No body wash.
No extra towels.
Knocking on the door at 7am to clean the room on check out day.
Customer avatar
Posted by
onJuly 11, 2022
Hi Chris,
I am happy that you chose our Holiday Inn Express Elk Grove West I-5 as your travel getaway.
We're determined to make your stay pleasant and relaxing. I am sorry if we did not meet your expectation. I will send your feedback to our hotel management for proper handling. I also sent you a private message to extend our sincere apology.

We appreciate your long-standing loyalty as one of our IHG One Rewards Gold Elite members since 2016.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Cincinnati-N/Sharonville
Holiday Inn Express Cincinnati-N/Sharonville
Welcome to the Holiday Inn Express® & Suites Cincinnati-N/Sharonville, Ohio. Our hotel's conveniently situated off I-75 at exit 15 and is centrally located for travelers seeking exceptional service in the northern Cincinnati market. Cincinnati, an ideal place for families, is home of the Cincinnati Reds and Bengals. We encourage you to take in a game while in our city. With our hotel's choice proximity to Kings Island, it's easy to see why we're a family favorite. History buffs should head to Loveland Castle for a glimpse of a Norman castle replica. We're also near the Cincinnati Premium Outlets and Cincinnati Zoo & Botanical Garden. Our hotel's not only near Kings Island, but also a number of leading businesses and corporations, including Ford Motor Co, GE Aviation, P&G, the Sharonville Convention Center and a UPS Freight Service Center. In addition, we offer free wired and wireless HSIA and a 600-sq-ft meeting space. Whether business or pleasure brings you to Sharonville, Ohio, our hotel's complimentary high-speed, wireless Internet access keeps you connected. The refreshing indoor pool is great for winding down after an exhilarating workout at the 24-hour Fitness Center. Served daily, the free Express Start breakfast bar's hot, delicious items are the perfect start to your busy day. Staying with us is the "Smart Choice" when it comes to great hotels near Cincinnati.
 
Overall
1 out of 5
1 out of 5
Worst experience ever!!!! Consumer beware
By Hvygunz from Sharonville Ohio
Room on arrival was dirty. Moved to two different rooms. Phone, refrigerator did not work, curtains in all the rooms were torn. Hotel was run down. They did an A/C clean out in the middle of my stay as well as elevator maintenance so there were hoses and loud contractors in the halls. Cleaning staff balled up dirty towels and linens and tossed them in the hallway which stayed there until 8pm in the evening. Management staff was rude. Worst experience ever and I was very uncomfortable the entire stay. My only relief was when I had to leave for the day.
Customer avatar
Posted by
onJuly 11, 2022
Hi Hvygunz,
I am happy that you chose our Holiday Inn Express Cincinnati-N/Sharonville as your travel getaway.
We're determined to make your stay pleasant and relaxing. I am sorry if we did not meet your expectation. I will send your feedback to our hotel management for proper handling. I also sent you a private message to extend our sincere apology.

We appreciate your long-standing loyalty as one of our IHG One Rewards members since 2010. We value all the feedback we receive, as this is our best resource for improvement.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A modern hotel in the centre of Wakefield, with free Wi-Fi and breakfast included Holiday Inn Express® Wakefield hotel is a five-minute walk from Wakefield Westgate Station . A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour. The M1 and M62 motorways are both within a few miles of the hotel. Wakefield Bus Station is a five-minute walk away, with connections around West Yorkshire. The spire of medieval Wakefield Cathedral towers over the city centre five minutes' walk away. Sculptures and contemporary art at the Hepworth Wakefield gallery are 15 minutes away beside the River Calder. You can see more works by Henry Moore at the Yorkshire Sculpture Park , in the grounds of 18th-century Bretton Hall only seven miles from the hotel. The Ridings and Trinity Walk shopping centres are a short stroll away. Travelling for business? You can hold a meeting for 10 in the hotel's meeting room , with convenient free Wi-Fi and on-site parking . If you need documents quickly, there's a computer and printer for guests' use. There are several local business parks within two miles of the hotel. You can enjoy sausages and eggs as part of the inclusive Express Start Breakfast in the Great Room restaurant every day. Settle down to curries, paninis or burgers for dinner and relax at the end of the day with a cold pint in the lounge bar .
 
Overall
1 out of 5
1 out of 5
Bed was knackered and stains on floor.
By Anonymous from Middlesbrough
For what we paid it was not worth it. Bed was knackered room was dirty. Told staff and they where not interested
Customer avatar
Posted by
onJuly 11, 2022
Hi Valued Guest,
I am happy that you chose our Holiday Inn Express Wakefield as your travel getaway.
We're determined to make your stay pleasant and relaxing. I am sorry if we did not meet your expectation. I will send your feedback to our hotel management for proper handling. I also sent you a private message to extend our sincere apology.

You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
"If you attend an event in Göttingen, you don’t have to make a long journey home, but can fall into bed right next door at our hotel." Anja Liehr, General Manager. The Holiday Inn Express® Göttingen is ideal for leisure or business travellers. It is located near the old town and many sights. After a 15-minute walk, you will reach the pulsating city centre of Göttingen, the train station after about 10 minutes. In addition, the popular Leine-Heide cycle path leads past the Holiday Inn Express® Göttingen. For safe storage of your bike, the hotel offers a bicycle storage room , including power connections for your e-bike. Please use the Groner Landstraße 23, 37081 Goettingen as navigation address. In this hotel you can enjoy: - Coffee and tea station in the room - Family room - Wi-Fi included For families, the comfortable hotel offers a free stay for children up to 17 years of age in their parents' room (depending on the capacity of the room). After a pleasant night you can enjoy the extended Continental Express Start™ breakfast* which is included in the overnight price. * Breakfast is included in the overnight stay. It is not possible to reduce the rate by breakfast.
 
Overall
1 out of 5
1 out of 5
Room to small for 4 persons
By Gunnarm from Norway
You should not fool customers to believe that this room is suitable for 4 persons. Even two adults and two children
Customer avatar
Posted by
onJuly 12, 2022
Hi Gunnarm,
Thank you for sharing your review of our Holiday Inn Express Goettingen.
As one of our IHG One Rewards members recently, we appreciate your effort in taking the time to tell us about your experience. I'm sorry if we failed to meet your standard of service. Rest assured that I have shared your comments with the hotel management as a reference so similar situations can be handled in the best possible way. I have sent you a private message to extend our apology.
We hope you can give us another chance to host your stay again.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Just 25 minutes from downtown Chicago, Staybridge Suites Chicago-Oakbrook Terrace offers the best of both worlds. Enjoy a quiet escape with proximity to attractions like Pinstripes Bowling, Giordano's, ComEd, Inland, Walmart, Oakbrook Center Shopping Mall, Loyola Medical, and the VA Hospital. Our pet-friendly, all-suites hotel provides the comfort of home with top amenities. Start your day with a complimentary breakfast buffet and unwind at our evening Social Hour with free appetizers and drinks. Take advantage of our 24-hour Fitness Center, laundry facility, and Pantry. Enjoy stunning lake views from our outdoor patio, stay connected with free Wi-Fi, and relax in our home-like suites with full kitchens.
 
Overall
1 out of 5
1 out of 5
Very basic low cost hotel
By Sunny3806 from Bergisch Gladbach
It’s an old, smelling and bad property. Definitely needs an uplift. Mattress are bad and not comfortable. Air conditioning makes so much noise. Bathroom was so ancient and dirty.
Customer avatar
Posted by
onJuly 12, 2022
Hi Sunny3806,
Thank you for sharing your review of our Staybridge Suites Chicago-Oakbrook Terrace.
As one of our IHG One Rewards Platinum Elite members since 2014, we appreciate your effort in taking the time to tell us about your experience. I'm sorry if we failed to meet your standard of stay. Rest assured that I have shared your comments with the hotel management as a reference so similar situations can be handled in the best possible way. I have sent you a private message to extend our apology.
We hope you can give us another chance to host your stay again.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies. Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center. Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
 
Overall
1 out of 5
1 out of 5
Services and Accomdinations
By Free 32 from Houston Texas
The Holiday Inn Downtown Memphis is the worst I have ever used for my travel needs. The hotel should be condemned until remodeling is completed. The air condition is not in the best condition, and the odor smell like there were previous mode in the hotel. The bathroom shower repairs were not completed, and thumb taxes of different colors secured the wallpaper. I have the picture for the fact to support my concern.
Several of the room's carpets were not in the best condition and were not clean. The breakfast area should have been closed because the menu to order from was incorrect because you were out of food listed on the menu. The breakfast buffet was sad with overcooked bacon and power eggs. Insects were flying in the dining area, out of control.
Customer avatar
Posted by
onJuly 12, 2022
Hi Free 32,
Thank you for sharing your review of our Holiday Inn Memphis-Downtown (Beale St.).
As one of our IHG One Rewards members recently, we appreciate your effort in taking the time to tell us about your experience. I'm sorry if we failed to meet your standard of stay. Rest assured that I have shared your comments with the hotel management as a reference so similar situations can be handled in the best possible way. I have sent you also a private message to extend our apology.
We hope you can give us another chance to host your stay again.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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