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    February 14, 2017
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    May 9, 2025
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Corporate's Review Comments
 
Holiday Inn® Lancaster hotel is just off the M6, with easy access to the Lake District. The shops and attractions of Lancaster are a 10-minute drive away. Alternatively, leave the car in the hotel's free car park and catch a bus to the town centre from the stop outside the hotel. Lancaster Station is served by direct trains to Manchester. Blackpool Airport (BLK) is 40 minutes' drive from the hotel. The hotel is just 20 minutes' drive from the scenic Lake District National Park. A 10-minute drive from the hotel, the 12th-century Lancaster Castle is surrounded by parkland. Nearby, the riverside Lancaster Maritime Museum occupies a former warehouse. Morecambe Bay, 20 minutes' drive from the hotel, offers coastal walks and seafront cafés. Lancaster University is easily accessible and only a 15 minutes' drive from the hotel.  Business guests are 20 minutes' drive from Heysham Power Station. At the hotel, you can host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi. In the relaxed restaurant, start your day with a buffet breakfast, or enjoy an evening meal with family or colleagues. A visit to the well-equipped gym or indoor pool helps keep you fit, before relaxing in the steam room or sauna. The hotel also has a fantastic outdoor playground to entertain younger guests.
 
Overall
2 out of 5
2 out of 5
Not Great, Poor Attention to Detail
By BrokenBricks3 from Yorkshire
Wake up call not made on time. Wasn't made aware of restaurant/breakfast times upon check in. Stained towels in room, excrement left in toilet. No fridge in the room. Was given a double room rather than the twin room I requested upon booking. A bath with shower over rather than walk in shower would have been better. One of the cups for tea and coffee was dirty. There was no do not disturb notice for the door so cleaning staff walked in on me while I was asleep. Not great value for money.
Customer avatar
Posted by
onJuly 12, 2022
Hi BrokenBricks3,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Lancaster.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
Thank you for being an IHG One Rewards member recently. We will do our best to meet your standard of service.
We would like to see you again on your next stay in town. At IHG, we appreciate every feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Greetings from the Holiday Inn Express and Suites San Diego Mission Valley! The most modern hotel you will find in Mission Valley’s Hotel Circle. We are walking distance to the Town and County Convention Center and next to the Legacy International Center . Our hotel is just off Interstate 8 and Highway 163 and only minutes away from I-5, Downtown San Diego, and the San Diego International Airport (SAN). You will love our Mission Valley location, just minutes away from some of the key companies in the San Diego area, including Lockheed Martin, General Dynamics, Northrop Grumman, Kaiser Permanente, UCSD Medical Center, Scripps Health Solar Turbines, San Diego State University, and UCSD. Our non-smoking hotel offers easy access to all popular attractions such as the San Diego Zoo, SeaWorld, the San Diego Convention Center, Gaslamp Quarter, historic Old Town, Fashion Valley Shopping Mall. Enjoy your favorite concert playing in the Viejas Arena, or the Pechanga Arena. Sports fans can celebrate the newly built Snapdragon Stadium, scheduled to open soon, just four miles away from us. Petco Park, home to the San Diego Padres a short 5 minutes drive. The elegance of our guestrooms and suites provides you with the feeling of an urban-cool design hotel and the industry's most modern amenities such as free Wi-Fi, a Fitness Center, an outdoor pool, free breakfast, and a 24-hour sundry shop.
 
Overall
2 out of 5
2 out of 5
Another way overpriced mediocre hotel chain
By Rising Dough from Boston, MA
Stayed one night- best attribute for us was its location near the airport.
Like other chains, prices and fees have been raised to make up for lost Covid revenue. Charged for parking and taxes even though the reservation quoted stated they were included.
Very hot and humid hallways- no a/c. Water pressure was extremely low, even compared to other "environmentally conscientious" hotels. Solitary elevator.
Room was in OK condition. The built-in USB ports were broken. The bathroom sink fixture wobbled.
Staff seemed overworked. One front desk person appeared to be rude to a guest. Another front desk person was supposed to leave by 8pm, but had to stay until 4am. He just came off his shift at 7am, having been extended further. Given the high prices being charged, one would think Holiday Inn could afford to be fully staffed.
Customer avatar
Posted by
onJuly 12, 2022
Hi Rising Dough,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express San Diego - Mission Valley.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
Thank you for being an IHG One Rewards member recently. We will do our best to meet your standard of service.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Holiday Inn Express Hotel and Suites Treat yourself to a relaxing stay at the Holiday Inn Express® hotel near the White Sands National Monument. Hotel patrons can enjoy fast access to a variety of nearby attractions and natural wonders. During your next vacation, explore the various points of interest that surround Alamogordo. Our hotel's prime location lets you visit Alameda Park Zoo, New Mexico Museum of Space History and White Sands National Monument. Our hotel borders the Lincoln National Forest and is a great choice for outdoor enthusiasts. If you're headed to our hotel in Alamogordo on business, you'll enjoy our convenient location and quality perks. We're just minutes from Holloman Air Force Base, New Mexico State University at Alamogordo, Gerald Champion Regional Medical Center, Border Patrol Offices and Lincoln National Forestry Office. Whether business or pleasure brings you to Alamogordo, our hotel's amenities are sure to satisfy. You can stay connected with free high-speed Internet access and Wi-Fi. Our Express Start hot breakfast features one type of egg and meat, cereals, yogurts, selection of pastries and our signature cinnamon rolls. Make the smart choice and reserve a guest room at our contemporary Holiday Inn Express® hotel.
 
Overall
2 out of 5
2 out of 5
Alamogordo
By P6642 from Tokyo Japan
I chose this property as I thought it would offer a better experience for my wife and sister in law who were joining me for this portion of my trip, I was wrong. The noise from adjacent rooms and the staffs lack of response to my concerns made my decision to use a different hotel for our subsequent 3 days of staying in Alamogordo easy.
Customer avatar
Posted by
onJuly 12, 2022
Hi P6642,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express Alamogordo.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
Thank you for being an IHG One Rewards member since 2019. We will do our best to meet your standard of service.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Cocoa offers a variety of rooms and suites to accommodate all travelers. The gorgeous outdoor pool with waterfall and spa, and fitness center will allow everyone to relax and enjoy our quiet, convenient location. Getting work done is just as easy with our complimentary high-speed wireless Internet throughout the hotel as well as a business center. The location of our property sets us apart with access to I-95 and SR520. Close to The Kennedy Space Center, Port Canaveral, adjacent to the Space Coast Convention Center, just west of Historic Cocoa Village and only a short drive to great shopping at The Avenues- Viera, renowned Brevard Zoo, and famous Cocoa Beach! Coastal Florida Sports Park is one of our neighbors located on SR 520 and USSSA Stadium is just a short drive south. For golfers, hit the links at nearby Rockledge Golf Club, recognized as one of the finest 18-hole public golf courses in the United States! We welcome you to visit Cocoa, Florida and Stay Smart at the Holiday Inn Express & Suites Cocoa.
 
Overall
2 out of 5
2 out of 5
Subpar Holiday Inn experience
By Miguel from Chicago, IL
Upon arrival, room was poorly prepared. No soap. Used rubber gloves on bathroom floor. Light bulb in bathroom was out. No Kleenex. Breakfast was so so. Undercooked bacon.
Customer avatar
Posted by
onJuly 12, 2022
Hi Miguel,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express Cocoa.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
Thank you for being an IHG One Rewards Platinum Elite member since 2017. We will do our best to meet your standard of service.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Convenience meets comfort and exceptional service at Chicago West-O'Hare Airport Area hotel in Hillside, Illinois. Located a short drive from downtown Chicago, our hotel offers easy access to major highways like I-290, I-88, I-294, and I-355, making it perfect for business and leisure travelers. Corporate guests are minutes from top companies like Westbrook Corporate Center, SAP America Inc., Navistar, and Loyola Medical Center. Explore nearby attractions, including the United Center, Navy Pier, Wrigley Field, Soldier Field, McCormick Place, and Oakbrook Center. We're close to the CTA Blue Line for seamless access to Chicago's Museum Campus and other iconic landmarks. Host business meetings in our boardroom and enjoy modern amenities like a Fitness Center and indoor pool. Start each day with our complimentary Express Start™ Breakfast buffet and take advantage of free parking and free Wi-Fi. Unwind in spacious guest rooms with thoughtful amenities. No matter what brings you to Chicago, we are the perfect home base for business and adventure!
 
Overall
2 out of 5
2 out of 5
Don’t stay here…
By Julio from San Antonio TX
this hotel is very dirty, very dirty furniture, stained pillows, snotty towels, disgusting bathrooms. and they don't even ask you how your stay was.
and the staff at the front desk barely speak to you
Customer avatar
Posted by
onJuly 12, 2022
Hi Valued Guest,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express Chicago West-O'Hare Arpt Area.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
We appreciate your loyalty as one of our IHG One Rewards members since 2018. We hope you will still include us as your travel buddy.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
We are proudly introducing the new Holiday Inn Express & Suites Downtown Ottawa East. Our beautiful hotel is at the heart of the nation's capital. Conveniently located steps from the Byward Market and many government offices, guests will appreciate our walkable proximity to everything Ottawa has to offer. Holiday Inn Express & Suites Downtown Ottawa East is also just 15 km from the Ottawa International Airport (YOW). Corporate guests will find joy working here since the hotel’s location is near the Shaw Center, which enables them to attend meetings effortlessly. They can also host their own events in the 1500-square-foot conference room and spacious boardroom. Guests can also enjoy a wide range of amenities, including a complimentary hot breakfast featuring our signature cinnamon rolls, indoor pool, Fitness Centre, guest laundry, Business Centre and complimentary high-speed Wi-Fi. Holiday Inn Express & Suites Downtown Ottawa East has everything you need to get rested, refreshed and ready for anything. Stay smart and get ready to be your best.
 
Overall
2 out of 5
2 out of 5
Bad pillows and unemphatic breakfast
By Pazmex from mexico
My daughter is allergic to gluten and dairy and they did not have options for her to eat at breakfast. The pillows were to uncomfortable. They do not have enough parking, you would have to park a few blocks from the hotel, unsafe to do at night. The location is good and close to the center of the city.
Customer avatar
Posted by
onJuly 12, 2022
Hi Pazmex,
Thank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express Downtown Ottawa East.
It was an honor hosting your stay, and It's great that you liked our location. I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
I hope you give us another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Relax + Recharge at our Grapevine TX Hotel Welcome to the Holiday Inn Express & Suites DFW Airport-Grapevine hotel! We look forward to making your visit memorable and stress free. Business travelers can enjoy the convenience of proximity to nearby companies including CAE Training Center, Flying Food, Eaton Corporation, and CEVA Logistics. Our 100% smoke-free hotel is great for corporate and leisure travelers due to ease of access to the Dallas/Fort Worth International Airport , accompanied by complimentary shuttle service. Centrally located between Dallas and Fort Worth, Grapevine is the perfect place to stay! Enjoy free breakfast and parking, complimentary Wi-Fi and a 24 hour Business Center can keep you productive while away from the office. Our Grapevine hotel is near great entertainment, such as Main Event, Cinemark , amazing stores at Grapevine Mills Mall , as well as delicious dining in historic downtown Grapevine . From wine tastings at 8 of the different wineries in the area and sports fans enjoying AT&T Stadium , leisure travelers never have a shortage of local attractions. Once you're ready to relax, we offer an outdoor pool, whirlpool and children's pool, and a 24 hour Fitness Center with state-of-the-art equipment, along with our suite shop with drinks, snacks, & items for your convenience. Come enjoy what Grapevine and the Holiday Inn Express – DFW Grapevine has to offer!
 
Overall
3 out of 5
3 out of 5
Layover
By Ab Carr from Ohio
Okay. However, I expected more for the price.. It's in need of majoy remodeling and renovations. I wanted to leave but I was so tired from my long flights thatbI just dealt with it
Customer avatar
Posted by
onJuly 12, 2022
Hi AB Carr,
Thank you for your honest feedback about our Holiday Inn Express DFW Airport - Grapevine. All we want is for you to have a relaxing stay.
We appreciate your long-standing loyalty as one of our IHG One Rewards Gold Elite members since 2010. I'm sorry about the issue you experience while staying with us. I took the necessary steps to ensure our management gets to read your post.
Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
BEST AMONG VICKSBURG, MS HOTELS ON THE MISSISSIPPI RIVER The Vicksburg National Military park is only a few blocks away. The U.S. Army Corps of Engineers Vicksburg District is across the street. Located just off I-20, the Holiday Inn Express Vicksburg hotel welcomes guests with a cozy fireplace, friendly service, and modern guest rooms and suites. We're close to locally owned and operated eateries allowing guests to easily make dinner plans. Corporate travelers appreciate easy access to a business center with copy, fax, print service and a computer, along with free Wi-Fi access throughout the hotel. We also have a meeting room for up to 50 people. Lodging with us in Vicksburg is made easy with an array of amenities like a refreshing, outdoor pool and a fitness center. Stop in and enjoy the free Express Start breakfast bar with cheese omelets, bacon, sausage, pancakes and Cinnabon Cinnamon Rolls. Hinds Community College is only 2 miles from the hotel and Alcorn State University is only 40 miles from the hotel. Other nearby businesses includes International Paper, Merit Health River Region, ERDC, the Port of Vicksburg, and Grand Gulf Nuclear Plant. Our hotel boasts quick access to local attractions, such as the four casinos, antebellum homes, and the Old Courthouse Museum. Enjoy Catfish Row, Vicksburg Riverfront Murals, Museums, & Historic Downtown Vicksburg. We look forward to your visit.
 
Overall
3 out of 5
3 out of 5
Vacation stop
By Ed9876543 from Arkansas
We made a stop here on the way home from vacation. The carpet in common areas looks dirty so it could be replaced or cleaned. The toilet had a ring so it needs to be cleaned. I saw some mold in the shower so that could use some bleach. The beds were comfortable and we had clean towels.
Customer avatar
Posted by
onJuly 12, 2022
Hi Ed9876543,
Thank you for your honest feedback about our Holiday Inn Express Vicksburg. All we want is for you to have a relaxing stay.
We appreciate your long-standing loyalty as one of our IHG One Rewards Platinum Elite members since 2007. I'm sorry about the issue you experienced while staying with us. I took the necessary steps to ensure our management gets to read your post.
Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located right off I 75 near Flint, and only 10 minutes from the Bishop International Airport, the Holiday Inn Express & Suites Grand Blanc hotel is both a convenient workplace and a great location for leisure activities. We offer our own urban oasis with nearby culture and history, located just minutes from everything that Flint and Genesee County has to offer. If you're visiting the hotel's locale for work in Grand Blanc, Michigan, you can rely on the free high-speed, WiFi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as General Motors and Genesys Regional Medical Center, are within miles. Leisure guests can enjoy amazing attractions in and around Grand Blanc, Michigan. Warwick Hills Golf & Country Club or check out Woodfield Captain's Club. Both provide an outstanding golf experience. Other attractions near our Grand Blanc hotel include Pine Knob Ski Resort and Mt. Holly Ski Resort. You can begin each morning with our Express Start Hot Breakfast , and after a busy day unwind in the indoor heated pool or sweat off stress in the 24 hour Fitness Center . Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
 
Overall
3 out of 5
3 out of 5
Very comfortable beds and the room was nice.
By Randy from Mansfield ohio
We had no room service on the second day of our stay. We were not told when we checked in that we needed to request room service. So when we arrived back to our room around 11:00pm the second night our room had not been serviced ( Dirty towels, Bed not having been serviced, etc) The desk person did bring clean towels as requested by me after i contacted them. Not good!!!!
Customer avatar
Posted by
onJuly 12, 2022
Hi Randy,
Thank you for your honest feedback about our Holiday Inn Express Grand Blanc. All we want is for you to have a relaxing stay.
We appreciate your long-standing loyalty as one of our IHG One Rewards Platinum Elite members since 1988. I'm sorry about the issue you experienced while staying with us. I took the necessary steps to ensure our management gets to read your post.
Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience the best of New Albany, Indiana when you stay at the new Holiday Inn Express New Albany. Situated less than 5 miles from downtown Louisville, this brand new hotel offers an exceptional combination of comfort and convenience. Whether visiting for business or pleasure, guests enjoy spacious well-appointed guestrooms equipped with microwaves and refrigerators and a warm welcome from friendly team members. Start off the morning enjoying a complimentary Express Start Breakfast, featuring delicious signature cinnamon rolls; make your own pancakes and fresh hot coffee. Relax and unwind in the sparking heated indoor pool and sharpen up your workout with a range of the latest exercise equipment at the onsite fitness center. Explore what New Albany, Indiana has to offer by attending an event at the Riverfront Amphitheater, visiting the historic Culbertson Mansion or spending the day at River Run Waterpark. Home of Indiana University Southeast, Amazon, Floyd Memorial Hospital, and SAMTEC. Be sure to make a trip to Louisville, just a 10 minute drive, and enjoy Churchill Downs, Kentucky Kingdom, Louisville Mega Cavern, Louisville Slugger Museum and Kentucky Science Center. Stay at the inviting Holiday Inn Express New Albany and discover your perfect home away from home right here in New Albany, Indiana. Make your reservation today!
 
Overall
3 out of 5
3 out of 5
Good breakfast not good room
By Always vacationing from Ohio
Room carpet was awful. Not hand soap or Kleenex in the room. Bugs in the corner by the a/c. Musty smell. Whistling mini fridge. Bed and bathroom were clean. Breakfast was wonderful. Front desk receptionist was very nice and helpful.
Customer avatar
Posted by
onJuly 12, 2022
Hi Always vacationing,
Thank you for your honest feedback about our Holiday Inn Express New Albany. All we want is for you to have a relaxing stay.
We're determined to provide guests with a complete and memorable lodging experience. I'm sorry for the issue you encountered. I will send your feedback to our hotel management for a reference for a possible upgrade.
Thank you for your loyalty since 2018 as an IHG One Rewards member. Reviews such as this go a long way in identifying areas where we can improve.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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