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    358
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    February 14, 2017
  • Last review comment
    May 11, 2025
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Corporate's Review Comments
 
Welcome to the Staybridge Suites in Warrendale, PA. Situated at the crossroads of I-76 and I-79, our extended-stay hotel in Cranberry Township, Pennsylvania, is just 20 minutes from downtown Pittsburgh, home of the Pittsburgh Steelers, Pittsburgh Pirates and the Pittsburgh Penguins. Our hotel is ideal for travelers who have meetings scheduled with Westinghouse, PPG, or UPMC Lemieux Sports Complex and while visiting the Pittsburgh/Cranberry area, our guests enjoy large luxurious suites that feature full kitchens and spacious work spaces. Staybridge Suites Cranberry offers laundry facilities, a fully equipped Fitness Center, a heated indoor pool, an outdoor barbecue patio, complimentary Wi-Fi and a 24-hour convenience store. All guests will enjoy our free breakfast buffet and may join us for complimentary Social Evenings three times a week. We look forward to the opportunity to make Staybridge Suites Cranberry your home away from home.
 
Overall
1 out of 5
1 out of 5
No cleaning! Filthy
By Chuckie6969 from Pittsburgh
No housekeeping but full room rate. Welcome to the new normal.
Customer avatar
Posted by
onJuly 13, 2022
Hi Chuckie6969,
We would like to thank you for choosing our Staybridge Suites Pittsburgh-Cranberry Township for your leisure travel.
We always commit to providing the best experience for our guests. I'm sorry if this did not happen during your stay with us. I shared your comment with our upper hotel management for proper handling. I also sent you a private message to extend our apology.
We appreciate your loyalty for being an IHG One Rewards Gold Elite member since 2021. I hope you can give us another chance to welcome you back.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The newest addition in the magnificent Smoky Mountains is the Holiday Inn Express & Suites Pigeon Forge-Sevierville! We are conveniently located right off the Spur of Hwy 441, just minutes from the Great Smoky Mountains National Park. We offer World Class Service with Dollywood , Tanger Outlets , Restaurants, Theaters, and Attractions minutes from our front door. You'll discover why our guests have selected us as their Preferred Hotel in the Pigeon Forge-Sevierville area! Enjoy your stay at this homey Smoky Mountain-area hotel and take advantage of our premier amenities. Workout in the Fitness Center with a range of cardio machines and free weights, or swim in the large outdoor pool. Start each day with our complimentary hot buffet breakfast, stay on top of work in the Business Center, or host an event in one of the hotel's flexible meeting spaces. Be our guest... an ideal spot from which to take in the natural beauty of this spectacular area while relaxing by our stunning outdoor fireplace or firepit. The Cornerstone of Southern Hospitality where simple pleasures flourish!
 
Overall
1 out of 5
1 out of 5
Horrible
By AB740 from Ohio
Bugs in the rooms, dirty lobby, unswept floors, and horrible smell. The rooms didn’t feel of smell clean.
Customer avatar
Posted by
onJuly 13, 2022
Hi AB740,
We would like to thank you for choosing our Holiday Inn Express Pigeon Forge - Sevierville for your leisure travel.
We always commit to providing the best experience for our guests. I'm sorry if this did not happen during your stay with us. I shared your comment with our upper hotel management for proper handling. I also sent you a private message to extend our apology.
We appreciate your loyalty for being an IHG One Rewards Platinum Elite member since 2013. I hope you can give us another chance to welcome you back.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience modern comfort at Crowne Plaza Shenandoah - The Woodlands Area, where business meets leisure in a refined yet relaxed setting. Our thoughtfully designed guest rooms and suites cater to travelers seeking both productivity and relaxation. With 7 flexible event spaces spanning 7,770 square feet, we’re the ideal destination for conferences, corporate meetings, and social gatherings. Enjoy premium amenities, including complimentary Wi-Fi, a state-of-the-art Fitness Center, an outdoor pool with a hot tub, and a local shuttle service. Located minutes from The Woodlands’ premier shopping, dining, and entertainment, guests can easily explore Market Street, The Woodlands Mall, and Hughes Landing. Catch a live performance at Cynthia Woods Mitchell Pavilion or immerse yourself in nature at The George Mitchell Preserve. Whether visiting for business or leisure, our prime location ensures you’re never far from where you need to be.
 
Overall
2 out of 5
2 out of 5
Disappointed
By Grandy1949 from Oklahoma
Our stay at the Shenandoah Crowne Plaza was not up to the standards that we have enjoyed in the past at this brand.
Customer avatar
Posted by
onJuly 13, 2022
Hi Grandy1949,
We appreciate your review and your loyalty as one of our IHG One Rewards Diamond Elite members since 2005.
A relaxing and refreshing stay is all we want for our guests. I'm sorry about the issue you experience during your visit. I have sent your feedback to our upper hotel management for a workaround.
We would like to welcome you back to our Crowne Plaza Shenandoah - Woodlands Area. I hope you can give us another chance to make things right.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Freshly renovated and stay Inspired at the Holiday Inn Express® Harrisburg NE. The hotel's Hershey-Harrisburg area location lets travelers experience the best of central Pennsylvania from a convenient location. Families love being minutes from Hersheypark. Chocoholics will love visiting Hershey's Chocolate World. Tanger Outlets at Hershey offers world-class shopping for all ages and all interests. Visit the Giant Center, home to the Hershey Bears, for hockey games and for other entertainment. Hotel is close to downtown Harrisburg. Hollywood Casino at Penn National Race Course is minutes away, Gettysburg Battlefield and Amish Country Lancaster are just a short drive away. Business travelers visiting Harrisburg-Hershey will appreciate the hotel's convenient amenities like free high-speed wireless Internet access, Business Center The Hershey Foods, Milton Hershey School, Penn State Hershey Medical Center & College of Medicine and other area businesses are also minutes away. No matter your reason for visiting the Harrisburg - Hershey area, start your day at the free, hot Express Start Breakfast Bar, featuring cinn-a-bon cinnamon rolls and other hot items. Relax in the indoor, heated pool or work up a sweat in the 24-hour Fitness Center. For comfort, convenience & outstanding customer service choose this Holiday Inn Express® Harrisburg NE hotel.
 
Overall
2 out of 5
2 out of 5
Front desk Staff and Breakfast Good. Room Poor
By sosimplemiss from Massachusetts
The front desk staff was great. The staff that supplied the breakfast were great as well. The breakfast itself had many choices for food and beverages were great! The front desk area, lobby, and eating areas were clean and neat. The room was clean enough and the bed was comfortable. However, the amenities and service to the room was sub par. The shower curtain didn't close on the sides. The body wash, shampoo, and conditioner in the shower were empty/missing. There was no hand soap for the sink. Staffing must have been an issue because other than the trash being taken out of the room daily, nothing else was cleaned, made up, or replenished. We needed to ask for towels daily. The pool patio area was awful, it could have been a nice area.
Customer avatar
Posted by
onJuly 13, 2022
Hi sosimplemiss,
Thank you for sharing your sentiment about your stay at our Holiday Inn Express Harrisburg NE.
We appreciate you for choosing us for your leisure travel. I'm sorry to hear that it was not a perfect stay for you. I have noted down your comments and passed them over to our internal teams so they can check the areas that may need further attention.
We will do our best to improve our service and facilities.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites of Bethany, OK, ideally situated just off NW 39 Expressway & SH 66 and mere minutes from Will Rogers Airport. Whether you're here for business or leisure, our hotel is the perfect choice for the modern traveler. For business travelers, we offer easy access to the Cox Business Services Convention Center, Amazon, INTEGRIS Health, and Chesapeake Energy Corporation. Additionally, Lake Overholser, Southern Nazarene University, OKC Outlets, the historic Route 66, and Oklahoma City Fairgrounds are conveniently close. Discover the Oklahoma City area easily, exploring nearby attractions like Yukon, historic Bricktown, Oklahoma City National Memorial, and the National Cowboy and Western Heritage Museum. For a taste of local charm, indulge in shopping adventures in downtown Bethany. At our hotel, we strive to ensure a seamless and comfortable stay with modern amenities including complimentary hot breakfast, a 24-hour fitness facility, on-site parking, and free Wi-Fi. Each of our guest rooms is thoughtfully appointed with plush bedding, 42-inch TVs, microwaves, mini-fridges, and Keurig coffee makers. Whatever brings you to Bethany, OK, we invite you to relax and enjoy your stay at the Holiday Inn Express & Suites Bethany.
 
Overall
2 out of 5
2 out of 5
It used to be better
By Kimmytay from Red Oak
Staff was nice, food was okay but our room was not cleaned well. We have stayed here many times and usually the rooms are great, but this time it was not the case. Not sure if I would stay here again.
Customer avatar
Posted by
onJuly 13, 2022
Hi Kimmytay,
Thank you for sharing your sentiment about your stay at our Holiday Inn Express Oklahoma City - Bethany.
It is great to hear that you liked our service and breakfast. I'm sorry to hear that it was not a perfect stay for you. I have noted down your comments and passed them over to our internal teams so they can check the areas that may need further attention.
As one of our valued recent IHG One Rewards members, every comment matters to improve our service and facilities. We hope to host you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A touch of Paradise, with the best location, service and affordability Looking for a tropical getaway or a business trip with a touch of paradise? Our Naples hotel offers the perfect blend of relaxation, adventure, and luxury. Nestled in the heart of Naples, our hotel is a hidden gem waiting to be discovered, offering fresh, contemporary guest rooms and suites, and the ultimate in relaxation and luxury. Explore the Best of Naples: * Lounge in a cabana at our outdoor pool and indulge in tropical drinks and fresh food at our exclusive Tiki Bar * Stroll along 5th Avenue South, lined with upscale stores, top restaurants, and art galleries * The white sands of Naples Beach is just a short walk from our hotel * Soak up the sun and fun at Lowdermilk Park and Naples Pier * Take a boat tour or go fishing on the Gulf of Mexico * Visit the Naples Botanical Garden and the Naples Zoo at Caribbean Gardens for a dose of nature's beauty * Tee off at the world-famous Tiburón Golf Club, home of the PGA TOUR's QBE Shootout *** Come and experience the best of Naples! Book your stay with us today and discover why we're the city's best-kept secret! ***
 
Overall
2 out of 5
2 out of 5
Better choices available at similar price
By MMFL from Miami, Fl
Great location close to old Naples however amenities offered and quality of service along with many other deficiencies make the property undesirable.
Customer avatar
Posted by
onJuly 13, 2022
Hi MMFL,
Thank you for sharing your sentiment about your stay at our Holiday Inn Express Naples Downtown - 5th Avenue.
It is great to hear that you liked the location of our hotel. I'm sorry to hear that it was not a perfect stay for you. I have noted down your comments and passed them over to our internal teams so they can check the areas that may need further attention.
As one of our valued IHG One Rewards members since 2012, your comment matters to improve our service and facilities. We hope to host you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The New Holiday Inn Express SANTA ROSA IS LOCATED ALONG HIGHWAY 101 Our New Holiday Inn Express is located just north of San Francisco in the quaint town of Santa Rosa . Our location makes it ideal for visitors of all types from leisure travelers to those here on business. The Holiday Inn Express Santa Rosa is the perfect hotel accommodations for those visiting the Sonoma County Wineries Safari West, Graton Casino, Charles M. Schultz Museum, Children's Museum of Sonoma County or any of the other attractions that Santa Rosa has to offer. Our corporate travelers will enjoy our complimentary Express Start Breakfast, free wireless HSIA available throughout the hotel as well as our 24 hour business center. The hotel's location off route 101 makes it easy to commute to our local businesses such as Kaiser Permanente, Medtronic, Keysight Technologies, Providence Memorial Hospital and Sonoma County Airport.
 
Overall
3 out of 5
3 out of 5
Great beds, clean rooms
By cowboy 12 from santa cruz ca
Great beds, clean rooms, breakfast had a lot to be desired. Orange juice and waffle machine were not working.
Customer avatar
Posted by
onJuly 13, 2022
Hi cowboy 12,
Thank you for sharing your sentiment about your stay at our Holiday Inn Express Santa Rosa North.
Your convenience and satisfaction are our top priority. I'm sorry if you encountered some issues during your visit. I'll definitely share your thoughts with our hotel management team as our reference for future enhancements.
Thank you for your loyalty as one of our IHG One Rewards members since 2011. We are looking forward to hosting your next stay.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Bentonville Hotel's Guests Enjoy Quality Service Come explore all that the Ozark Mountain region offers while staying at the Holiday Inn Express® Hotel & Suites Bentonville. Other hotels can't compete with our fantastic amenities and location, which is just three miles from downtown. With the corporate headquarters of Sam's Club and Walmart and companies like IBM and Motorola only three miles away, you'll never be late for meetings in Bentonville, Arkansas. The hotel's facility also includes free wireless Internet access throughout and a Business Center with a PC and printer, which makes it easy to finish proposals. When you finish working, spend the day sunbathing on the beach or cast your line to catch a big fish at Beaver Lake. Is shopping on the agenda? Pinnacle Hills Promenade boasts everything from Target to Coach. You can also learn about Sam Walton's humble beginnings at the Walmart Visitors Center in downtown Bentonville, AR. The hotel's staff also suggests playing a few rounds at the exquisite golf course of the Pinnacle Country Club. After running around Bentonville, Arkansas, the hotel's inviting lobby is a welcome sight. You can enjoy the free Express Start Breakfast Bar, featuring the world's best-tasting cinnamon rolls, and the Fitness Center features the equipment you need to stay in shape, including free weights. Whether it's grabbing you an extra towel or giving you suggestions on where to eat, we're ready to help.
 
Overall
3 out of 5
3 out of 5
Just okay
By Jlk9 from Overland Park ks
The room was just ok had a damp feel upon arrival but the room itself was ok for the one night we stayed I just like a full service hotel with room service so because we had no reservations we decided to stay
Customer avatar
Posted by
onJuly 13, 2022
Hi Jlk9,
Thank you for sharing your sentiment about your stay at our Holiday Inn Express Bentonville.
Your convenience and satisfaction are our top priority. I'm sorry if you encountered some issues during your visit. I'll definitely share your thoughts with our hotel management team as our reference for future enhancements.
Thank you for your loyalty as one of our IHG One Rewards members since 2012. We would like to see you again on your next stay in town. At IHG, we appreciate every feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Beautiful Marysville, Washington Offers Comfortable Stay on Puget Sound. We are close to many of Snohomish County's largest businesses and attractions, and is just a half-hour north of Seattle. Our hotel in Marysville, WA is just 7 miles north of Naval Station Everett and 4 miles south of the US Army Reserve Command! Close to many corporate locations, Safran is just 5 minutes for our hotel while New Glasair LLC is just 10 miles away. The Port of Everett is also nearby, located just ten minutes from our Marysville hotel. Our travelers enjoy the Tulalip Casino , only a minute away. With dining and live entertainment, this is a great place to spend an evening! For the best shopping, Seattle Premium Outlets is also just a minute away featuring 110 name brand outlets to choose from. The Angel of the Winds Arena is just a short drive from us. The Future of Flight Aviation Center and Boeing Tour , located 15 miles from our hotel north of Seattle, features the only public tour of a commercial jet assembly plant in America. Also just ten miles from our Marysville hotel is Everett Marina. With shopping, dining and whale watching tours, this is a perfect place to explore the Puget Sound. Our Marysville hotel offers you choice amenities such as an indoor pool and whirlpool spa, Business and Fitness Centers and free high-speed Internet access. Come experience all our new Snohomish County hotel has to offer.
 
Overall
3 out of 5
3 out of 5
Comfortable and friendly staff.
By Jazzie711 from Vancouver, Canada
Overall, hotel is very good and comfortable to stay.
Customer avatar
Posted by
onJuly 13, 2022
Hi Jazzie711,
Thank you for sharing your sentiment about your stay at our Holiday Inn Express Marysville.
Your convenience and satisfaction are our top priority. It's great to know that your stay was great. I'll definitely share your thoughts with our hotel management team as our reference.
Thank you for your loyalty as one of our IHG One Rewards members since 2006. We would like to see you again on your next stay in town. At IHG, we appreciate every feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience the vibrant energy of Miami at Hotel Indigo® Miami Brickell. Nestled in the upscale Brickell neighborhood, our 4-star boutique hotel is steps from the bustling Brickell City Centre, full of upscale restaurants, bars, shops, and entertainment. Explore Miami's attractions with ease using the free Metromover or trolley. Visit the iconic Bayside Marketplace, Kaseya Center, and Adrienne Arsht Center for the Performing Arts. For beach lovers, Miami South Beach is just a quick trip on the Metrorail. Our chic hotel offers convenience and comfort, with flexible meeting space, an outdoor pool, and a trendy neighborhood eatery and bar. We also proudly welcome all AAA and CAA members to stay with us at our Three Diamond rated hotel and explore all Miami has to offer. Experience the essence of Miami at Hotel Indigo® Miami Brickell.
 
Overall
3 out of 5
3 out of 5
Great location. That is it.
By TN297 from Bangkok
Hotel is situated right in Brickell center. Room is nice. Bed is comfortable. Bathroom is okay. I mean it was good. But if I were to pay full price, I am out.
As Diamond Elite member, my status was recognized at checkin but it was more of a formality. No room upgrades, no actual free breakfast. You still have to pick between points or breakfast and if you choose the later, you get one breakfast coupon for the entire stay. So I mean how is that even a good benefit and why bother making a big fuzz about the free breakfast thing. Also I got two bottle s of water as complimentary. I mean im not sure if American hotels are being cheap or hotels in Asia just love to spoil their guests. But hey, water filter machine on each floor would be nice.
Customer avatar
Posted by
onJuly 13, 2022
Hi Tbn297,
Thank you for sharing your sentiment about your stay at our Hotel Indigo Miami Brickell.
Your convenience and satisfaction are our top priority. I'm sorry if you encountered some issues during your stay. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements.
Thank you for your loyalty as an IHG One Rewards Diamond Elite Ambassador member since 2020. Your comment and suggestions are highly appreciated for a possible upgrade.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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