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    February 14, 2017
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    May 14, 2025
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Corporate's Review Comments
 
Experience The Newly Renovated Holiday Inn & Suites Hotel in Stillwater, OK. Refreshed spaces include guest rooms, lobby, restaurant, & fitness center. A stay at Holiday Inn & Suites University West places you within 3 mi (4.8 km) drive to Oklahoma State University, Stillwater Medical Center, Karsten Creek Golf Club, Oklahoma Pandemic Center of Innovation and Excellence (OPCIE). Our hotel is also 4 mi (6.4 km) to Boone Pickens Stadium/Gallagher Iba Arena, 3.5 mi (5.6 km) to Stillwater Downtown and 6.9 mi (11.1km) straight shot to Payne County Expo Center. Be sure to enjoy our recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at our hotel include complimentary wireless Internet access, 24-hour Business Center, shared lounge with TV area, complimentary parking and express check-out. Our hotel has facilities measuring 2000 square feet (185 square meters); including a ballroom and conference space with access to in-house catering and bar services. Make yourself at home in one of the 120 guestrooms, featuring wet bar with mini-fridge, microwave and a working desk. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides premium entertainment. We are a pet friendly hotel.
 
Overall
1 out of 5
1 out of 5
Terrible Stay
By Dan S. from Austin, TX
We will never stay here again. Carpets were stained and dirty. Dirty floor in elevator. Had to go down to desk to ask for soap. 2 towels and 2 wash clothes for 2 people staying 4 days .Had to go ask for clean towels, kleenex and toilet paper.. Breakfast not available except one day .Most of the time we went by desk, no one was there. From the employee name tag they appeared to be sitting outside smoking. On the morning we checked out we woke up with ants all over the room - including in the bed. And no we didn't have food in the room.
Customer avatar
Posted by
onJuly 15, 2022
Hi Dan S,
Thank you for taking the time to share your recent experience with us. We appreciate you for Holiday Inn Hotel And Suites Stillwater-University West for your leisure stay.
We aim for our guests to have a lasting and memorable experience, and I apologize for the issues you experience during your stay with us. I have shared your comments with the upper management team for further action, and I am confident the involved team will take the necessary steps so this will not happen again in the future.
I have sent you a private message to discuss this further.
As our most valued IHG One Rewards Gold Elite member since 2017, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Extended-stay travelers play by different rules and need a hotel that understands their unique needs. Candlewood Suites Houma is designed from the ground up…just for you. Business patrons love our hotel's location in Houma , LA because we're close to corporations like BP, Halliburton, Shell, NVI, and Blackhawk Those visiting for offshore marine training will love the quick commute to SafeZone or Cenac Marine Services Visitors for sports tournaments at Bayou Country Sports Complex have the convenience of being within 5 minutes of the fields. Southdown Plantation and Cajun Water Tours are popular stops for those coming for an authentic Cajun experience. Guests will enjoy strolling in historic downtown as well as many shopping and dining options within walking distance! Birdwatchers love our water views! Just minutes from the Gulf of Mexico and 45 miles from Louis Armstrong New Orleans International Airport (MSY) Candlewood Suites Houma gives you the amenities that make you feel at home. Fully equipped suites with full kitchens, room to spread out, space to work and space to relax.
 
Overall
2 out of 5
2 out of 5
Staff was helpful but property was old
By JB sauss from Houma La
Needs some cleaning and renovation. Staff was helpful but hotel is old and needs attention. Lobby is hot and needs attention.
Customer avatar
Posted by
onJuly 15, 2022
Hello JB sauss,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Candlewood Suites Houma for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as the newest member of IHG One Rewards member is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Extended-stay travelers play by different rules and need a hotel that understands their unique needs. Candlewood Suites Houma is designed from the ground up…just for you. Business patrons love our hotel's location in Houma , LA because we're close to corporations like BP, Halliburton, Shell, NVI, and Blackhawk Those visiting for offshore marine training will love the quick commute to SafeZone or Cenac Marine Services Visitors for sports tournaments at Bayou Country Sports Complex have the convenience of being within 5 minutes of the fields. Southdown Plantation and Cajun Water Tours are popular stops for those coming for an authentic Cajun experience. Guests will enjoy strolling in historic downtown as well as many shopping and dining options within walking distance! Birdwatchers love our water views! Just minutes from the Gulf of Mexico and 45 miles from Louis Armstrong New Orleans International Airport (MSY) Candlewood Suites Houma gives you the amenities that make you feel at home. Fully equipped suites with full kitchens, room to spread out, space to work and space to relax.
 
Overall
2 out of 5
2 out of 5
Staff was helpful but property was old
By JB sauss from Houma La
Needs some cleaning and renovation. Staff was helpful but hotel is old and needs attention. Lobby is hot and needs attention.
Customer avatar
Posted by
onJuly 15, 2022
Hello JB sauss,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Candlewood Suites Houma for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as the newest member of IHG One Rewards member is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Port Clinton, Ohio Hotel's Location is Ideal Planning a business trip to Port Clinton or a Lake Erie vacation? This hotel's location puts guests close to Catawba Island, Marblehead and Sandusky. The Holiday Inn Express® Hotel & Suites Port Clinton - Catawba Island, overlooking one of Ohio's northern lagoons, is close to everything. Smart travelers who enjoy historic towns, superb boating, sandy beaches and the world's best roller coasters appreciate our location in Port Clinton. Hotel guests are close to the historic Marblehead lighthouse, the wineries of Put-in-Bay and the sandy beaches of Kelleys Island. Serious thrill seekers know that Cedar Point Amusement Park is 17 miles away. Don't miss the great fishing on Catawba Island. And did we mention all the nearby water parks? Business travelers can combine relaxation and close the deal at this Port Clinton hotel. As the preferred choice for Davis-Besse Nuclear Power, Fenner Dunlop and Lafarge, guests have a short commute. Army National Guard, US Coast Guard and members of the Civilian Marksmanship Program value being 10 minutes from Camp Perry. No matter what brings you to Port Clinton, Ohio, this hotel's dedication to service and deluxe amenities create a terrific experience. From the free, hot breakfast bar in the Great Room to the fast and free Wi-Fi access, we know what you want. Relax in the indoor pool. Book your stay today!
 
Overall
2 out of 5
2 out of 5
Very tired Hotel
By Milyakker from WchOH
Totally am committed to Holiday Inn Express for future stays. But in this vicinity can't stay here. Needs a Corporate visit and action. This could be a leading Hotel. Am truly sorry to have a sad review.
Customer avatar
Posted by
onJuly 15, 2022
Hi Milyakker,

Thank you for sharing your feedback about your stay with us. We appreciate you for choosing our Holiday Inn Express And Suites Port Clinton-Catawba Island, where our guest's needs matter most.
Providing an excellent level of hospitality and a comfortable stay is our topmost priority. I would like to offer our sincere apologies for what happened during your stay with us. Your comments are very important, and I will share your feedback with the upper hotel management team to take the necessary steps and focus on the area that requires improvement.
As our most valued IHG One Rewards member since 2019, we hope for the chance to host you again soon for a more positive experience.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Elevate your stay at the renovated Holiday Inn Express and Suites Toronto-Markham located in the vibrant northeast Toronto area, which is also known as the “Silicon Valley of the North”. The hotel is surrounded by Fortune 500 companies that include IBM, Tesla, General Electric, Honda, AMD, Magna and many others. Hosting your corporate meetings? Our inviting meeting spaces can accommodate gatherings of up to 60 guests. With 117 beautifully appointed guestrooms and suites we are perfect for leisure travelers also with modern and contemporary finishes our hotel is located one block north of highway seven at Leslie Street, with easy access to downtown Toronto. We are also close to many local arenas and sporting facilities. Refresh and recharge with our complimentary amenities including our delicious Express Start breakfast that features hot and cold breakfast choices, high speed internet wifi, ample onsite parking, indoor heated salt water pool, 24 hour fitness centre, and on site guest laundry. Local attractions within close proximity include the vibrant and historic Unionville, Canada’s Wonderland, Ontario Science Center, Vaughan Mills Mall, Aga Khan Museum, Markham Pan Am Center, and Richmond Hill Golf and Country Club. Looking for dining and cocktail options? Check out the restaurants at East Beaver Creek where you will find casual to fine dining options and globally inspired cuisine including Jack Astors, The Keg and Moxies.
 
Overall
2 out of 5
2 out of 5
Bad security
By alas from Dallas TX
Day before check out the hotel found my rental car's cadilator converter was stolen ( I park at the back side of the hotel parking lot between 4:30 pm Tuesday to 10:30 am Wednesday). First time happened in the hotel parking lot with rental car theft during our vacations !
Customer avatar
Posted by
onJuly 15, 2022
Hi alas,

Thank you for sharing your feedback about your stay with us. We appreciate you for choosing our Holiday Inn Express And Suites Port Markham, where our guest's needs matter most.
Providing an excellent level of hospitality and a comfortable stay is our topmost priority. I would like to offer our sincere apologies for what happened during your stay with us. Your comments are very important, and I will share your feedback with the upper hotel management team to take the necessary steps to avoid the same issues from reoccurring in the future.
As our most valued IHG One Rewards Platinum Elite member since 2017, we hope for the chance to host you again soon for a more positive experience.
Best Regards,
Melissa P
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Downtown Shreveport Business & Entertainment District Conveniently located off I-20 in the heart of the vibrant Shreveport Downtown area, our Holiday Inn Express & Suites Shreveport hotel is superbly located for both the leisure & business traveler. Area businesses, entertainment options & family attractions are all just minutes away. Are you a simple, smart traveler? Look no further, you are in the right place as our hotel features great amenities & true Southern Hospitality! Shreveport-Bossier City offers ample opportunities for you to succeed in business with the likes of GE Prolec, SLB Manufacturing Facility, Amazon, Shreveport Convention Center, Willis Knighton & Ochsner Hospitals, G-Unit Film & Television, and Barksdale Air Force Base all within 15 minutes. Seeking fun & adventure? Be sure to visit the East Bank & Red River Districts, enjoy world famous Louisiana Cuisine or plan your stay to enjoy an event at Festival Plaza. Be sure to check Brookshire Grocery Area & Shreveport Municipal Auditorium concert schedules, too. Designed for the smart traveler, at Holiday Inn Express & Suites Shreveport you will enjoy a clean, consistent and comfortable stay. Enjoy our complimentary Start Fresh Hot Breakfast, free Wi-Fi, 24/7 business center, spacious fitness facilities, an outdoor sparkling pool and free onsite parking. Each room includes a refrigerator, microwave, coffee/tea maker, and plush bedding. We are ready to welcome you in.
 
Overall
2 out of 5
2 out of 5
Your staff is very rude
By Moose 1 from Texas
The room are clean motel in general clean the staff is very rude not helpful at all the breakfast all three days was cold there was only bacon served the last morning I was there there is hardly any tv Channels could
Customer avatar
Posted by
onJuly 15, 2022
Hi Moose 1,

Thank you for sharing your feedback about your stay with us. We appreciate you for choosing our Holiday Inn Express And Suites Shreveport-Downtown, where our guest's needs matter most
We strive for our guests to have a great satisfying stay and memorable experience. I would like to offer our sincere apologies for the issues you encountered during your stay with us. I assure you that your concerns have been forwarded to the hotel management to identify the areas where we can better ourselves and avoid similar issues from reoccurring in the future.
As our most valued IHG One Rewards Gold Elite member since 2019, we hope for the chance to host you again soon for a more positive experience.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our Hotel located in the "Oasis of Nevada," charms every visitor with its small town ambiance. Located on Rte-50, the Holiday Inn Express® Fallon hotel places guests in easy reach of everything you need in town, whether you're visiting for business or pleasure. You'll be able to work efficiently while enjoying this Fallon hotel's convenience and comfort. Finish work in the Business Center or the cozy library using the hotel's complimentary Wi-Fi access. If you need to host a meeting, be sure to ask about the meeting room that has seating for up to 30 guests. The Naval Air Station Fallon, Union Pacific, Cormark and Lockheed Martin are all near the hotel's location. Although Fallon, Nevada is a small town, it is filled with big fun. Sharing a parking lot with the hotel is the iconic Stockman's Casino, voted best casino in town. Get your adrenaline pumping with the races at Top Gun Raceway, and outdoors and history lovers should take the time to visit Grimes Point, home to ancient petroglyphs and miles of beautiful trails. Our guests always feel pampered with great amenities like our indoor heated pool and whirlpool and our outdoor pool offering the best of both worlds. The Fitness Center can also help you to relieve the stress of the day. Start your day off the smart way with the hot, free Express Start Breakfast Bar, which is served fresh every morning. Book your room now, and let us welcome you with Western hospitality.
 
Overall
2 out of 5
2 out of 5
Convenient location, disappointing experience
By Kodama Mom from Chicago, IL
The staff were rushed and I had many issues with accessibility to my room. It was determined that the handle was faulty. They were not able to get ahold of maintenance to fix during my stay and they said the hotel was fully booked (which did not appear as such) so they were unable to switch rooms. I had to have my key re-set as well because I was unable to enter when I left to find some dinner. When this happened, it felt as though I was chastised for putting it too close to a magnet of some sort???
The shower was luke warm even though the water from the sink would get hot. You could hear the springs in the bed when sitting down. Overall, not a pleasant experience.
The kicker was when I was checking out and requested a printed receipt, that the attendant would not even make eye contact and didn't even say "Thank you for staying with us" or anything to that matter. Knowing that I will be making frequent business trips to this area, I will be looking for better accommodations.
Customer avatar
Posted by
onJuly 15, 2022
Hello Kodama Mom,
I hope you have a wonderful day. Thank you for taking your time to write a review about your stay at our Holiday Inn Express Fallon, where travel is a joy for all.
We prioritize providing an excellent hotel experience, and I apologize for what happened during your stay. I have shared your feedback with the hotel management team as a reference for enhancement and we will work hard to prevent this issue to happen again in the future.
Your loyalty as our newest IHG One Rewards member is important to us. We hope for the chance to host you again soon.
Many Thanks,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our Hotel located in the "Oasis of Nevada," charms every visitor with its small town ambiance. Located on Rte-50, the Holiday Inn Express® Fallon hotel places guests in easy reach of everything you need in town, whether you're visiting for business or pleasure. You'll be able to work efficiently while enjoying this Fallon hotel's convenience and comfort. Finish work in the Business Center or the cozy library using the hotel's complimentary Wi-Fi access. If you need to host a meeting, be sure to ask about the meeting room that has seating for up to 30 guests. The Naval Air Station Fallon, Union Pacific, Cormark and Lockheed Martin are all near the hotel's location. Although Fallon, Nevada is a small town, it is filled with big fun. Sharing a parking lot with the hotel is the iconic Stockman's Casino, voted best casino in town. Get your adrenaline pumping with the races at Top Gun Raceway, and outdoors and history lovers should take the time to visit Grimes Point, home to ancient petroglyphs and miles of beautiful trails. Our guests always feel pampered with great amenities like our indoor heated pool and whirlpool and our outdoor pool offering the best of both worlds. The Fitness Center can also help you to relieve the stress of the day. Start your day off the smart way with the hot, free Express Start Breakfast Bar, which is served fresh every morning. Book your room now, and let us welcome you with Western hospitality.
 
Overall
2 out of 5
2 out of 5
Convenient location, disappointing experience
By Kodama Mom from Chicago, IL
The staff were rushed and I had many issues with accessibility to my room. It was determined that the handle was faulty. They were not able to get ahold of maintenance to fix during my stay and they said the hotel was fully booked (which did not appear as such) so they were unable to switch rooms. I had to have my key re-set as well because I was unable to enter when I left to find some dinner. When this happened, it felt as though I was chastised for putting it too close to a magnet of some sort???
The shower was luke warm even though the water from the sink would get hot. You could hear the springs in the bed when sitting down. Overall, not a pleasant experience.
The kicker was when I was checking out and requested a printed receipt, that the attendant would not even make eye contact and didn't even say "Thank you for staying with us" or anything to that matter. Knowing that I will be making frequent business trips to this area, I will be looking for better accommodations.
Customer avatar
Posted by
onJuly 15, 2022
Hello Kodama Mom,
I hope you have a wonderful day. Thank you for taking your time to write a review about your stay at our Holiday Inn Express Fallon, where travel is a joy for all.
We prioritize providing an excellent hotel experience, and I apologize for what happened during your stay. I have shared your feedback with the hotel management team as a reference for enhancement and we will work hard to prevent this issue to happen again in the future.
Your loyalty as our newest IHG One Rewards member is important to us. We hope for the chance to host you again soon.
Many Thanks,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn & Suites Memphis Southeast-Germantown , situated between East Memphis and Collierville, TN. Take a short drive to historic Collierville or visit East Memphis for shopping, art and local breweries. There are more than 15 restaurants less than one mile from the hotel, with several in walking distance. Our hotel is also less than one mile from TPC Southwind , host of the FedEx St. Jude Classic, and under three miles from Mike Rose Soccer Complex , host of several large tournaments throughout the year. If you’re here for business, our hotel is just off 385/Bill Morris Parkway and five minutes from FedEx World Headquarters . Less than 3 miles away are Montgomery Martin, Varco Prude, Towers Watson, Nike, International Paper and Mueller Industries. Relax in our comfortable Germantown hotel guest rooms featuring thoughtful amenities. Unwind with a choice of premium TV or enjoy a drink at our bar or grab a bite with friends at our restaurant, 901 Bistro. Start the day with hot breakfast at our restaurant. If you're in a hurry, grab something from our marketplace, available 24/7. Work out in the fitness center and enjoy a swim in the sparkling pool. Need to host an event? Come and check out our spacious Meeting rooms (4500 square feet). We also offer a business center, which comes in handy when you need to print a boarding pass or finish some last-minute business.
 
Overall
3 out of 5
3 out of 5
Too pricey for lack of value.
By Ukuu from Longview, Texas
We stayed one night instead of two due to lack of amenities as advertised. Pool out of commission was a big one and shower curtain broken had curtain touching you while you shower and couldn't keep water in the stall.
Customer avatar
Posted by
onJuly 15, 2022
Hello Ukuu,
I hope you have a wonderful day. Thank you for taking your time to write a review about your stay at our Holiday Inn Hotel And Suites Memphis Southeast-Germantown, where travel is a joy for all.
We prioritize providing an excellent hotel experience, and I apologize for what happened during your stay. I have shared your feedback with the hotel management team as a reference for enhancement and we will work hard to prevent this issue to happen again in the future.
Your loyalty as our newest IHG One Rewards member is important to us. We hope for the chance to host you again soon.
Many Thanks,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn & Suites Memphis Southeast-Germantown , situated between East Memphis and Collierville, TN. Take a short drive to historic Collierville or visit East Memphis for shopping, art and local breweries. There are more than 15 restaurants less than one mile from the hotel, with several in walking distance. Our hotel is also less than one mile from TPC Southwind , host of the FedEx St. Jude Classic, and under three miles from Mike Rose Soccer Complex , host of several large tournaments throughout the year. If you’re here for business, our hotel is just off 385/Bill Morris Parkway and five minutes from FedEx World Headquarters . Less than 3 miles away are Montgomery Martin, Varco Prude, Towers Watson, Nike, International Paper and Mueller Industries. Relax in our comfortable Germantown hotel guest rooms featuring thoughtful amenities. Unwind with a choice of premium TV or enjoy a drink at our bar or grab a bite with friends at our restaurant, 901 Bistro. Start the day with hot breakfast at our restaurant. If you're in a hurry, grab something from our marketplace, available 24/7. Work out in the fitness center and enjoy a swim in the sparkling pool. Need to host an event? Come and check out our spacious Meeting rooms (4500 square feet). We also offer a business center, which comes in handy when you need to print a boarding pass or finish some last-minute business.
 
Overall
3 out of 5
3 out of 5
Too pricey for lack of value.
By Ukuu from Longview, Texas
We stayed one night instead of two due to lack of amenities as advertised. Pool out of commission was a big one and shower curtain broken had curtain touching you while you shower and couldn't keep water in the stall.
Customer avatar
Posted by
onJuly 15, 2022
Hello Ukuu,
I hope you have a wonderful day. Thank you for taking your time to write a review about your stay at our Holiday Inn Hotel And Suites Memphis Southeast-Germantown, where travel is a joy for all.
We prioritize providing an excellent hotel experience, and I apologize for what happened during your stay. I have shared your feedback with the hotel management team as a reference for enhancement and we will work hard to prevent this issue to happen again in the future.
Your loyalty as our newest IHG One Rewards member is important to us. We hope for the chance to host you again soon.
Many Thanks,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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