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    February 14, 2017
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    May 14, 2025
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Corporate's Review Comments
 
The Staybridge Suites is Lakeland’s newest and most modern hotel. Whether traveling for business or leisure, our all-suite hotel provides the comforts of home. Featuring fully-equipped kitchens , complimentary WiFi, and comfortable living areas, our spacious suites give you the room you need. You will also enjoy our outdoor grilling area to prepare a delicious dinner in our courtyard, and unwinding by the fire pit at the end of your day. We invite you to start your day with a delicious, hot, Enjoy our complimentary pre-ordered breakfast to-go bags that are available each morning upon the guest's request. For your convenience, we also offer 24-hour access to our well-stocked Pantry, business center, and our complimentary guest laundry. This beautiful hotel is located adjacent to the Lakeland Linder Regional Airport and provides convenient access to Legoland, Sun 'n Fun, Publix Field at Joker Marchant Stadium, the RP Funding Center, historic downtown Lakeland, Circle B Bar Reserve , and the world-renowned collection of Frank Lloyd Wright architecture at Florida Southern College . We look forward to welcoming you home to enjoy the thoughtful amenities, convenient location and warm hospitality of our Staybridge Suites Lakeland.
 
Overall
1 out of 5
1 out of 5
Used to be great, now its like they don't care
By TheOABandit from Lenoir, NC
this was the uncleanliest, least inviting stay we have ever had at Staybridge. Maybe a rework of cleaning staff is in order?
Customer avatar
Posted by
onJuly 19, 2022
Hi TheOABandit,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Staybridge Suites Lakeland West for your leisure stay.
We aim for our guests to have a lasting and memorable experience, and I apologize for the unwieldy situation during your stay with us. I have shared your comments with the upper management team for further action, and I am confident the involved team will take the necessary steps, so this will not happen again
I have sent you a private message to discuss this further.
As our most valued new member IHG One Rewards, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Charleston Historic Downtown
Holiday Inn Charleston Historic Downtown
Historic Downtown Charleston Hotel on Meeting Street The Holiday Inn Charleston Historic Downtown hotel is one of the newest hotels in Historic Charleston. Conveniently situated in the vibrant upper King and Meeting Street neighborhood, you can enjoy many attractions within a five-minute walk, including numerous restaurants and boutique shops. Hop on the free Trolley that stops at the hotel to take in all the sights. Bask in the Charleston sun at Sullivan’s Island and Isle of Palms as are both within a 20-minute drive from the hotel. Our convenient downtown Charleston location makes your traveling needs even easier as we are only 10 miles to the Charleston International Airport (CHS). Designed with today's travelers in mind, our spacious guest rooms and suites are custom made to meet your every need and ensure you will feel right at home throughout your stay. Our guests love the natural lighting seen throughout the hotel, splashing in the outdoor heated pool, keeping fit in our on-site fitness center and staying connect with complimentary wi-fi. The Meeting Room Restaurant & Tapas Bar offers farm-to-table dining with a twist on tradition serving breakfast and dinner daily. Featuring American inspired entrees prepared with local ingredients, it is easy to find something to suit every palette. We also offering on-site catering with just over 3,000 square feet of flexible meeting and event space
 
Overall
1 out of 5
1 out of 5
Compared to the last stay (5 times since 2015, for our yearly visit to Charleston), Horrible
By Chris from SC
our rooms, both of them, floors soaking wet, restaurant not open in morning when it should, staff did not seem to care of either problem, felt ignored, In previous stays we loved this place not so much now
Customer avatar
Posted by
onJuly 19, 2022
Hi Chris,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Holiday Inn Charleston Historic Downtown for your leisure stay.
We aim for our guests to have a lasting and memorable experience, and I apologize for unwieldy situations during your stay with us. I have shared your comments with the upper management team for further action, and I am confident the involved team will take the necessary steps, so this will not happen again
I have sent you a private message to discuss this further.
As our most valued IHG One Rewards Gold Elite member since 2009, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Beautiful Hotel in the Heart of Hunt Valley, Timonium, Sparks and Towson areas. Conveniently located to I-83 at exit 20 A Hunt Valley; a short drive to Towson, Baltimore Inner Harbor, Timonium, and Sparks. Transportation services available. Silver Spring Restaurant next door. This state-of-the-art hotel features free high-speed Internet access, microwave and refrigerator, newly equipped Fitness Center, Business Center, and wireless internet access in all public areas. Points of Interests: Inner Harbor attractions: National Aquarium, Science Center, Harbor Place and Harbor East, home of Playoff Championship Baltimore Orioles at Camden Yards, and M&T Bank/Ravens Stadium; Superbowl XLVII Champions! Companies: McCormick, UPS, TeslaSolar/Textron, BD Diagnostic, Break Away, Century & EA Engineering, KCI, Millennium, PDP, PHH, Pii., PG, PSA, St. Paul Traveler’s, Teledyne, Tessco and Wittenbach. Hospitals: Greater Baltimore Medical CTR, St. Joseph’s, Johns Hopkins (Green Spring and Wolfe St. locations), Good Samaritan and Sinai. Universities: Towson, Goucher, Stevenson, Johns Hopkins, Loyola, Notre Dame and CCBC. Local Attractions: Hunt Valley Town Center, Oregon Ridge Park, Beaver Dam Swim Club, Padonia Club Park, Wineries; Boordy, Fiore, Dejon, Basignani; Historic Manner Tavern, Grand Masonic Lodge, and municipal golf courses. Stay Smart; Stay Holiday Inn Express Hunt Valley!
 
Overall
1 out of 5
1 out of 5
Terrible place, stay elsewhere!!
By btw113 from Northeastern, PA
This was and will be my only stay at this place ever. It’s a total dump. It stinks, the facilities are outdated, the rooms are dirty, smelly, and moldy! This place should be knocked down and rebuilt. I can’t express how bad of a stay we had.
Customer avatar
Posted by
onJuly 19, 2022
Hi btw113,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Holiday Inn Express Hunt Valley for your leisure stay.
We aim for our guests to have a lasting and memorable experience, and I apologize for the unwieldy situation during your stay with us. I have shared your comments with the upper management team for further action, and I am confident the involved team will take the necessary steps, so this will not happen again
I have sent you a private message to discuss this further.
As our most valued new member of IHG One Rewards, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Macleod Trail South just 30 KM from Calgary International Airport (YYC) and 20 minutes from Downtown Calgary , featuring spacious well appointed guest rooms and suites including Family Suites, Executive Suites, and Jacuzzi Suites. You will enjoy our indoor heated swimming pool, waterslide, whirlpool, fitness centre, guest laundry, and 24 hr Business Centre . Savour our new and refreshed complimentary Express Start SMART breakfast every morning including our signature cinnamon rolls and pancake machine, bacon, sausage, scrambled eggs, cheese omelets, cereal, and more. Corporate travelers will value our free reliable Fibre Optik High Speed Internet . Near by companies include; Nutrien, Altalink, Alberta Health Services, and General Electric . We are just minutes away from industrial areas such as Quarry Park and Deerfoot Meadows . You will feel at home in our spacious guest rooms and suites including a 43" flat screen TV, microwave, mini fridge, Keurig coffee maker refreshed daily, and large work desk. Close by you will find attractions in Calgary such as Spruce Meadows, Stampede Park, Calgary Zoo , and Downtown Calgary . Our hotel is ideal for special events and corporate meetings featuring 900 sq ft of meeting space with AV and catering solutions.
 
Overall
1 out of 5
1 out of 5
Stay
By Keith from Edmonton
Bad attitude with staff, dirty, very loud utilities in room, very hot in hotel.
Customer avatar
Posted by
onJuly 19, 2022
Hi Keith,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Holiday Inn Express And Suites Calgary South-Macleod Trail South for your leisure stay.
We aim for our guests to have a lasting and memorable experience, and I apologize for the unwieldy situation during your stay with us. I have shared your comments with the upper management team for further action, and I am confident the involved team will take the necessary steps, so this will not happen again
I have sent you a private message to discuss this further.
As our most valued IHG One Rewards Gold Elite member since 2004, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Just off I-85 and Hwy 321, Holiday Inn Express Charlotte West-Gastonia offers comfort and convenience, with easy access to businesses and attractions in Charlotte and downtown Gastonia. Nearby businesses include Caromont Health and Wix Filtration, Dole Foods, and Daimler Trucks. Explore top attractions like Caromont Health Park, Gaston College, and Crowders Mountain. Whitewater raft on the Catawba River, visit the Schiele Museum, or catch a Gastonia Baseball Club at Caromont Health park. Enjoy picnics at Rankin Lake or the thrills of Charlotte Motor and Carowinds Amusement Park. Discover fun in Gastonia! Our pet-friendly property features an indoor heated pool, Fitness Center, outdoor gazebo and patio, and a versatile meeting room for your business needs. Plus, enjoy free breakfast, free Wi-Fi, and free parking. Work, stay, and play in Gastonia!
 
Overall
2 out of 5
2 out of 5
Won't Stay again due to location
By Gamecockchic73 from SC
People working there were very friendly and helpful. Room smelled like smoke--non-smoking room. Palmetto Bug crawling on the wall. TV would not function without unplugging and plugging back in every time.
Customer avatar
Posted by
onJuly 19, 2022
Hello Gamecockchic73,
We appreciate you for taking the time to leave your valuable feedback. Thank you for choosing Holiday Inn Express Charlotte West-Gastonia for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement. We are grateful at the same time that you have an adequate encounter with our staff, as we continue to provide excellent hospitality to our beloved guests.
We hoping to give us another chance to provide an excellent service on your next visit in the are.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
You'll enjoy a warm welcome at the Holiday Inn Express Exton - Great Valley. With a location in the heart of Chester County, our hotel is a perfect choice for business and leisure travelers alike. Corporate guests appreciate that our hotel's location in Exton is just minutes away from businesses such as QVC Studio Park, Siemens, Arkema, and Keystone Aviation. Our hotel's meeting rooms, 24-hour Business Center and free high-speed Internet access keep you productive. Leisure travelers appreciate our Exton, PA hotel's location which makes it easy for day trips to Valley Forge, King of Prussia, Lancaster and Philadelphia while enjoying a relaxing stay. We are adjacent to Malvern, West Chester, Frazer and Downingtown. We're an ideal choice for sports teams because of the easy access to the Iceline Hockey Rink and the United Sports Training Center. No matter what brings you to Exton, Pennsylvania, our hotel's deluxe amenities and welcoming staff are the best in the region. From a deluxe, complimentary, hot breakfast to free upgraded Internet access in our updated rooms, our guests love our hotel. The recreational options include a well-equipped Fitness Center, a seasonal, outdoor pool and sun deck or shopping at the adjacent mall. Discover why guests call our Exton, PA hotel home on your next visit.
 
Overall
2 out of 5
2 out of 5
smokey hotel
By tarajod from Wall, NJ
too expensive for what you get - just okay - it smelled terrible and the rooms were lackluster at best
Customer avatar
Posted by
onJuly 19, 2022
Hello tarajod,
We appreciate you for taking the time to leave your valuable feedback. Thank you for choosing Holiday Inn Express Exton-Great Valley for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
As our most valued IHG One Rewards member since 2021, we hope to give us another chance to provide excellent service on your next visit to the area.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to avid hotel Fort Mill - Amusement Park, located at Highway 21 & Springhill Farm Road near the popular Carowinds Amusement Park, just 5 minutes from the gate. The Charlotte Douglas International Airport (CLT) is a short 14 miles from our location. Many local restaurants in the area, McDonalds is within walking distance. If you are here on business, avid Fort Mill Carowinds is central to Schaeffler Group USA, International Pharma Packaging & Distribution and Ross Distribution Center. Winthrop University, Rock Hill Sports Event Center, Cherry Park and Manchester Meadows Park are 20 minutes away. When you return to relax at the avid Fort Mill hotel, you will find we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55-inch HDTV, free Wi-Fi, and mini refrigerator included in the room. In the morning, come down to the lobby for your free good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items onsite, or simply grab and go. For fitness fans, warm up and work out in our brand new gym. Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay at avid Fort Mill - Amusement Park in Fort Mill, SC.
 
Overall
2 out of 5
2 out of 5
Noisy lobby and first floor room
By Nhayes14 from South carolina
I had the first room on the lobby floor across from the workout center. The room was located behind the breakfast bar/ lobby restrooms. It was extremely noisy until about 2 am. Slept terrible.
Customer avatar
Posted by
onJuly 19, 2022
Hello Nhayes14,
We appreciate you for taking the time to leave your valuable feedback. Thank you for choosing Avid Hotels Fort Mill-Amusement Park for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement. We are grateful at the same time that you have an adequate encounter with our staff, as we continue to provide excellent hospitality to our beloved guests.
As our most valued IHG One Rewards member since 2021, we hope to give us another chance to provide excellent service on your next visit to the area.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Come for the kitchen, stay for the hospitality. Guests love our extended stay hotel located in central New Jersey providing the perfect blend of urban hotel and relaxing comfort. Conveniently located off of I-95, Exit 9 near Rutgers & Princeton Universities, Monmouth Junction, New Brunswick, Robert Wood Johnson University Hospital and St. Peter’s University known as “The Healthcare City” . We’re a short drive to 6 Flags Great Adventure, Asbury Park Beaches, Point Pleasant, Bowlero making it an excellent choice for business and leisure travelers alike. Neighboring corporations include Johnson & Johnson, Bristol Myers Squibb, Novo Nordisk . Each of our 84 guest rooms is a spacious apartment-style studio, one or two bedroom suite complete with a fully equipped kitchen including microwave, stove top, dishwasher and full size refrigerator making it perfect for guests staying a few nights or for an extended stay! Your comfort is priority to us, including complimentary amenities such as laundry facilities, high-speed Internet, outdoor grilling area, fitness center, indoor pool/ spa and so much more! This extended stay hotel is also Pet Friendly . Join us every morning for a free hot/cold breakfast buffet and be sure to enjoy our Evening Social Monday thru Wednesday featuring food and beverage. Staybridge Suites-North Brunswick is your complete home away from home .
 
Overall
2 out of 5
2 out of 5
Overall okay stay
By Aditya Gariki from CT
Property is well maintained. Staff may need more training…though on route 1 the room was calm and comfortable.
Customer avatar
Posted by
onJuly 19, 2022
i Aditya,

Thank you for sharing your feedback about your stay with us. We appreciate you for choosing our Staybridge Suites North Brunswick, where we believe our guests deserve more.
Providing an excellent level of hospitality and a comfortable stay is our topmost priority. I would like to offer our sincere gratitude for your positive praises with your experience eat our hotel. I'm sorry for some minor issue you encountered with our staff in rout 1. Your comments are very important, and I will share your feedback with the upper hotel management team to take necessary steps to the area that require improvement.
As our most valued IHG One Rewards Platinum Elite member since 2017, we hope for the chance to host you again soon for a more positive experience.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express Scottsdale North, your gateway to everything Scottsdale, Arizona offers. Just ten minutes from Scottsdale Airport and a short drive from the renowned Mayo Clinic, our hotel is an ideal base for medical professionals and leisure travelers. Enjoy easy access to major health centers like Scottsdale Healthcare Shea and the Virginia G. Piper Cancer Center. Dive into Old Town Scottsdale's historic charm with its unique shops, art galleries, and vibrant nightlife. Visit Arizona State University or enjoy the thrill of a spring training game at nearby stadiums. After a day of meetings or sightseeing, unwind in our comfortable rooms or by the pool. Our warm staff will make your stay delightful, whether you’re here for business or leisure.
 
Overall
1 out of 5
1 out of 5
They have bed bugs on every floor.
By Bunny from Huntington Beach, CA
I was there for business with a team of 6 and out of the 6 of us 3 of us found bed bugs in our rooms. The staff was very friendly and nice however when I brought it to their attention and asked for the manager, 1 they told me the manager was not there and when I requested his email they gave me the wrong email. I have also emailed Holiday Inn themselves and no one has gotten back to me.
Customer avatar
Posted by
onJuly 19, 2022
Hi Bunny,
I am happy you chose our Holiday Inn Express Scottsdale North for your business travel.
We're determined to make your stay pleasant and relaxing. I am sorry if there were some issues during your visit. I will send your feedback to our hotel management for proper handling. I also sent you a private message to extend our sincere apology.

We appreciate your loyalty as one of our IHG One Rewards members since 2017. We hope you give us another chance to show you our sincere acknowledgment.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the 100% non-smoking Holiday Inn Express & Suites . We are conveniently located on Sunbury Rd off the NW corner of Morse & Sunbury just one mile from I-270 , minutes from I-71 , I-670 and only six miles from the John Glenn Columbus International Airport (CMH) . Our central location is a half mile from Easton Town Center , less than 20 minutes from Downtown Columbus & New Albany Ohio and located in a quiet area next to a protected section of woods. Leisure guests will find the Holiday Inn Express & Suites Columbus Easton Area near popular Columbus attractions and events: American Girl Store and LEGOLAND Discovery Center Columbus at Easton (we offer packages to both), The Arnold Sports Festival. See the NHL Blue Jackets play at Nationwide Arena or share the spirit of The Ohio State Buckeyes and any of their varsity sports! Business travelers to our Columbus hotel will enjoy a short trip to L Brands, Abbott Nutrition, JP Morgan Chase and Express. Our Columbus Easton Area hotel offers spacious, modern guestrooms, 42" HDTVs & Trulink Media Connectivity panels. Rates include a hot breakfast buffet, free Wi-Fi, free parking, access to our indoor pool and 24-hour business & fitness centers. Stay Smart at the Holiday Inn Express Hotel & Suites Columbus Easton Area hotel.
 
Overall
2 out of 5
2 out of 5
comfortable bed friendly staff
By willam 1 from sunderland md
Usually a great place to stay , until this stay, many thing in poor condition or not working at all, snack and beverage was depleated Friday and never restocked the entire weekend including water
Customer avatar
Posted by
onJuly 19, 2022
Hi willam 1,

Thank you for sharing your feedback about your stay with us. We appreciate you for choosing our Holiday Inn Express And Suites Columbus-Easton Area, where our guest's needs matter most.
Providing an excellent level of hospitality and a comfortable stay is our topmost priority. I would like to offer our sincere apology for the issue you encountered during your time with us. Your comments are very important, and I will share your feedback with the upper hotel management team to take the necessary steps to prevent the same issue from reoccurring in the future. On the positive experience, we are delighted that you have a delightful experience with our staff, and you appreciated our comfortable bed.
As our most valued IHG One Rewards Gold Elite member since 2016, we hope for the chance to host you again soon for a more positive experience.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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