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Corporate's Review Comments
 
 Holiday Inn Rochester NY - Downtown
Holiday Inn Rochester NY - Downtown
Welcome to the Holiday Inn Rochester NY Downtown The Holiday Inn Rochester NY Downtown is located in the heart of downtown Rochester NY and overlooks the Genesee River. Our Rochester NY location is convenient to popular restaurants and entertainment. Business travelers can enjoy a short walk to Local, State and Federal Government offices, Kodak, Carestream and 10 minutes to most corporations. Take advantage of an easy commute to Harris Corporation, University of Rochester, Eastman School of Music and RIT. This hotel is only six miles from the Greater Rochester International Airport with easy access to the interstate. We are the perfect spot to stay when exploring The Strong Museum, George Eastman Museum, Susan B Anthony House, Erie Canal, Rochester Museum and Science Center and Highland Park home of the Lilac Festival. Relax in our quiet and comfortable guest rooms while enjoying complimentary Wi-Fi after a long day of work, attending a conference or visiting family. Our River Club and State Street Grill provide delicious breakfast and dinner options. Enjoy your daily work out routine in our Fitness Center and catch up on laundry in our guest laundry room. The Holiday Inn Rochester NY Downtown has over 12,000 square feet of meeting space, which is perfect for a successful meeting, wedding or special event.
 
Overall
3 out of 5
3 out of 5
Comfortable Sleep
By boudese from Wisconsin
The queen beds were very comfortable with tons of pillows!
Customer avatar
Posted by
onJuly 19, 2022
Hi there mistwood,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Rochester New York-Downtown, where travel is a joy for all.
We endeavor to go above and beyond to ensure our guests have a memorable experience. We are happy to hear that your delightful experience with us. Your feedback is very important and will share this with our hotel team, and they will be happy to hear this kind of word praise.
Your loyalty as our newest IHG One Rewards member is very important to us. We hope to have you visit again so that we can create a more positive experience.
Kind Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Pigeon Forge-Near Dollywood. Located right off US 441 at light #1 in the heart of the Smoky Mountains. Minutes from shopping, attractions, restaurants and more. All our rooms come equipped with microwave, refrigerator, Keurig coffee makers & hair dryers. We offer a complimentary hot buffet breakfast, guest laundry, heated indoor pool and free Wi-Fi. The Holiday Inn Express and Suites is an ideal spot to take in the natural beauty of this spectacular area. Conveniently located 3 miles to LeConte Convention Center, Wears Farm and Cal Ripken Ball Park.
 
Overall
3 out of 5
3 out of 5
The very best breakfast
By bonbonmima from Kentucky
The hotel is close to everything we wanted to see and visit while on our stay in Tennessee. The great breakfast was ready on time and had lots of good choices for my husband and myself. All of the the staff were welcoming and friendly
Customer avatar
Posted by
onJuly 19, 2022
Hi there Bonbon,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Pigeon Forge/Near Dollywood, where our guest's needs matter most.
We endeavor to go above and beyond to ensure our guests have a memorable experience. We are happy to hear that you have a delightful experience with us. Your feedback is very important. I will share this with our hotel team, and they will be happy to hear this kind of words.
Your loyalty as our IHG One Rewards member since 2017 is very important to us. We hope to have you visit again so that we can create a more positive experience.
Kind Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Pigeon Forge-Near Dollywood. Located right off US 441 at light #1 in the heart of the Smoky Mountains. Minutes from shopping, attractions, restaurants and more. All our rooms come equipped with microwave, refrigerator, Keurig coffee makers & hair dryers. We offer a complimentary hot buffet breakfast, guest laundry, heated indoor pool and free Wi-Fi. The Holiday Inn Express and Suites is an ideal spot to take in the natural beauty of this spectacular area. Conveniently located 3 miles to LeConte Convention Center, Wears Farm and Cal Ripken Ball Park.
 
Overall
2 out of 5
2 out of 5
Could have been better
By Tjhi from Tennessee
Could have been better. Room could have been bigger.
Customer avatar
Posted by
onJuly 19, 2022
Hi Tjhi,
Thank you for your candid review of our hotel. I am very pleased that you found our Holiday Inn Express Pigeon Forge/Near Dollywood for your travel stay.
We always want to make sure we are aligned with our guest's experiences. I'm sorry if there are issues you experienced during your visit. I will send this to our upper hotel management for reference.
At Holiday Inn Express we make simple and smart travel. We hope you give us a chance to make everything right.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Smart central Newcastle hotel with refined meeting spaces and newly furbished Gin Bar Nestled just a few paces away from Newcastle's railway station in the heart of the city, the Crowne Plaza® Newcastle - Stephenson Quarter hotel presents a blend of upscale elegance and attentive service. Newcastle Airport (NCL) is conveniently a 15-minute drive away, with paid parking available in the adjacent multi-storey car park. A brief 5-minute stroll leads to Central Station, offering easy access to frequent Metro throughout the city. For corporate events, the hotel provides 9 event spaces accommodating up to 400 people. The renowned Glasshouse International Centre for Music is situated less than a mile away. City centre shops are just a short walk away, and football enthusiasts can reach Newcastle United’s St. James' Park in a mere 20-minute walk. At this hotel you can enjoy: - Free WiFi - A 24-hour Business Centre - All Day Dining Following a day of meetings or exploring the sights, relax at the spa, indoor pool, or gym. Indulge in a massage, then enjoy cocktails at our Gin Bar. Delight in brasserie-style British cuisine at Hawthorns restaurant, and if you're pressed for time, our Fast & Fresh menu keeps you focused. Experience restful nights with our Sleep Advantage® program in tastefully decorated rooms featuring premium bedding. For exclusive Club Lounge access, reserve a Club room, including the option of Quiet Zone
 
Overall
2 out of 5
2 out of 5
Need more customers service value
By Don×2 from Uk
Needs to welcome everyone same don't judge anybody if they don't know
Customer avatar
Posted by
onJuly 19, 2022
Hi Don×2,
I am very pleased that you found our Crowne Plaza Newcastle - Stephenson Quarter for your travel stay.
We always want to make sure we are aligned with our guest's experiences. I'm sorry if there are issues you experienced during your visit. I will send this to our upper hotel management for a workaround.
We appreciate your loyalty as one of our recent IHG One Rewards members. I hope you give us a chance to host your next stay in town.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express® is the premier choice for all your travelling needs. Our hotel, which is centrally located, is close to many attractions, including local businesses, golf, shopping, restaurants, and bars. You can also spend plenty of time wandering the scenic paths and trails, or visit nearby Lethbridge attractions, including Fort Whoop-Up, Nikka Yuko Japanese Garden, Southern Alberta Art Gallery, and Galt Museum & Archives. . Corporate travelers will enjoy our well-equipped Business Centre and high-speed wireless internet access. Our meeting facilities feature access to presentation equipment, including 50 inch flat screen TVs, flipchart, LCD projector, and whiteboard. Many corporate headquarters, Provincial Government offices, Park Place Shopping Centre, and Downtown Lethbridge are minutes away. At our pet-friendly hotel in Lethbridge, you can take advantage of our many amenities, including an indoor pool and waterslide, a hot breakfast bar and fitness centre. Don't settle for less when it comes to Lethbridge hotels. Reserve a room with us today!
 
Overall
2 out of 5
2 out of 5
No guest service
By MM7447 from Calgary
Most of the staff are really friendly and accommodating, but there is one lady at reception that makes you feel like the service industry has disappeared. She is rude and won't do anything for customer satisfaction
Customer avatar
Posted by
onJuly 19, 2022
Hi MM7447,
I am very pleased that you found our Holiday Inn Express Lethbridge Southeast for your travel stay.
We always want to make sure we are providing the best hospitality service. I'm sorry if it was not a perfect stay. I have sent this comment to our hotel management for reference.
We appreciate your loyalty as one of our IHG One Rewards members since 2015. I hope you will still include us in your next stay in the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to a hotel that is located on US-119/Southridge, between two shopping plazas, near numerous fine eateries and has the best location in Charleston, West Virginia. The Holiday Inn Express® & Suites Charleston - Southridge makes travel simpler thanks to the hotel's address near downtown, Yeager Airport (CRW) and Charleston, WV businesses and attractions. Corporate guests work efficiently with reliable free high-speed, wired and wireless Internet access and a 24-hour business center. Also, the hotel's location near Hwy-119 and Yeager Airport makes travel into Charleston, WV easier. Major businesses, such as Dow Chemical Company and American Electric Power and the Gestamp Plant are close to the hotel. If you're a government employee, enjoy our fantastic location, just minutes away from the federal building. If you're vacationing in West Virginia, you can discover incredible attractions near the hotel's property. While in South Charleston, WV, go for the jackpot at the Mardis Gras Casino, or visit the gold dome at the State Capitol, only minutes away from the hotel. After a busy day, you can energize and entertain yourself in the 24-hour fitness center that features a 65-inch HDTV. Best of all, this hotel offers warm touches of home, such as fresh-baked cookies every evening. Call now to book your wonderful stay in this charming town.
 
Overall
2 out of 5
2 out of 5
Good staff, uncomfortable conditions
By Kelly from West Virginia
Staff was friendly and helpful. Building is old and run down had leak in ceiling when you first walk into the lobby. Bed had indents where other people have slept. Remote for tv did not work.
Customer avatar
Posted by
onJuly 19, 2022
Hi Kelly,
I am very pleased that you found our Holiday Inn Express Charleston-Southridge for your travel stay.
Thank you for your compliment on our staff service. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management and ownership. I am confident that they will take appropriate steps for possible enhancement.
We appreciate your loyalty as one of our IHG One Rewards members since 2018. I hope you will still include us in your next stay in the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Morton Peoria Area hotel is located just off of Interstate 74 and in the heart of the Pumpkin Capital of the World. Just minutes away from Peoria, IL, we offer many conveniences to make your business and leisure travel easy and enjoyable. The world head quarters of Caterpillar, leaders in health care such as OSF and Methodist, Morton Metalcraft, Nestle and Morton Buildings are just a few of the many major corporate venues to attract you to this premier hotel. Professional sports, Peoria Chiefs, state of the art entertainment facilities, Peoria Civic Center, and major universities such as Bradley University, Illinois State University and Illinois Central College make this the perfect area to travel. Holiday Inn Express and Suites Morton Peoria Area is proud to host all inclusive amenities with both the leisure and business traveler in mind. Our hotels valuable amenities include high speed wired and wireless Internet, Hot Smart Start Breakfast, 24 hour business center, fully equipped fitness center and relaxing indoor pool and spa.
 
Overall
2 out of 5
2 out of 5
no comfortable chair
By Juniper77 from North Aurora Illinois
I expected a frig, micro wave and a comfortable chair I would like to have a handicap room not available at check in. The check in staff (Brook) was very good she helped a lot. I bet all these problems could have been setteled but I booked thru Priceline never again.
Customer avatar
Posted by
onJuly 19, 2022
Hi Juniper77,
Thank you for sharing your thoughts about your stay at our Holiday Inn Express Morton Peoria Area.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. Rest assured your feedback will reach our hotel management. I trust that the actions that will be taken will make your next visit with us better than the last.
Thank you for being an IHG One Rewards member recently. I hope you consider us again to host your stay in the future.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Cleveland Clinic. Located on the campus of the prestigious Cleveland Clinic, travelers appreciate our finer touches that make comfort and convenience a top priority. Complimentary shuttle service is provided to all major buildings on the Cleveland Clinic campus. 15 miles from Cleveland Hopkins International Airport with access from I-77 and I-90 and just 4 miles from downtown Cleveland. The Holiday Inn Cleveland Clinic provides clean, comfortable and affordable accommodations and personalized service. Your home away from home. This Cleveland hotel will help you maintain your exercise regimen in our fitness center. Swim year round in our indoor pool or relax in our dry heat sauna. Moce Cafe and Bar serves breakfast, lunch and dinner daily or, for your convenience, we offer in-room dining. Unwind with our nightly drink specials in the Moce Bar with outdoor patio. Our event space and outstanding service makes Holiday Inn Cleveland Clinic the place to meet for corporate and social events. Our sales and catering staff will coordinate every detail making us the clear favorite for meetings, rehearsal dinners and family reunions. Businesses near hotel: University Hospital, Case Western Reserve University, General Electric, Dealer Tire Attractions near hotel: Rock & Roll Hall of Fame, Cleveland Botanical Garden, Cleveland Museum of Art and MOCA.
 
Overall
3 out of 5
3 out of 5
Beware of lack of cleanliness
By KC Mom from Missouri
Great location and some good staff members who care about your care and comfort while others don’t really care. Be mindful to take a close look for mold in the bathroom. A disturbing amount of mold on the shower head and shower door track. But when brought to the attention of front desk staff, they had it taken care of fairly quickly.
Customer avatar
Posted by
onJuly 19, 2022
Hi KC Mom
Thank you for sharing your thoughts about your stay at our Holiday Inn Cleveland Clinic.
It's great to hear that you liked our location and staff service. I am sorry to hear about the issues you encountered during your visit. Rest assured your feedback will reach our hotel management. I will rely on your comment to our hotel management for a proper workaround.
Thank you for being a long-standing IHG One Rewards member since 2009. I hope you consider us again to host your stay in the future.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Staybridge Suites Lafayette hotel is located right off I-65 and just minutes from downtown Lafayette and Purdue University. Hotel amenities include an indoor pool, expanded business center, fitness center, 24/7 marketplace, free laundry facilities, an outdoor patio with barbecue grills, spacious rooms with a fully equipped kitchen and sofa beds, as well as conference space for your needs. Our guests can enjoy our wonderful breakfast buffet daily and our evening Social on Monday through Wednesday evening. All rooms include either a single king or two queen beds. The kitchen in each guestroom includes a cook top, dishwasher, microwave, toaster, cookware, sink, a full size refrigerator with an ice maker, as well as all the utensils and dishes you'll need. Our hotel is walking distance to grocery stores and dining outlets, which are perfect for a short weekend or an extended stay. Our extended stay hotel in Lafayette, Indiana is ideal for business travelers, as we are situated just a few miles from several area companies, including Caterpillar, Subaru, Alcoa, Wabash National, Isuzu and Eli Lilly. Leisure travelers and visitors to Purdue University also love our location in Lafayette. If you are traveling with family, the kids will certainly be excited by the variety of animals at Columbian Park Zoo, less than 3.5 miles away. Bring your furry family members as they are welcome at our pet-friendly hotel.
 
Overall
3 out of 5
3 out of 5
It’s ok
By Crazy carl from Lafayette
Interstate 65 noise makes it hard to sleep in the west rooms
Customer avatar
Posted by
onJuly 19, 2022
Hi Crazy karl,
Thank you for sharing your thoughts about your stay at our Staybridge Suites Lafayette.
We appreciate you choosing us to host your stay in the area. I am sorry to hear about the issue you encountered during your visit. I have forwarded your comments to our management team for evaluation and future improvements.
Thank you for being an IHG One Rewards Platinum Elite member since 2016. We hope to see you again at our property.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Fresh, clean and uncomplicated, the Holiday Inn Express Edmonton Downtown hotel offers competitive business travel rates. We know what business travelers want when they travel, seven meeting rooms with our hidden gem City View Ballroom seat up to 160 people, and we’ll even handle your catering needs. We have free high-speed, wired, and wireless internet access throughout the hotel. There’s also a 24-hour business centre, and we include our complimentary hot breakfast buffet and easy access to the Continental Restaurant and the Coffee Shop in the hotel. Also, 90% of our rooms feature a balcony: additional amenities includes steam rooms, gym & Swimming Pool. We are in the heart of downtown and a 5-minute walk to several government offices of Alberta; Enbridge is only two blocks away, and we are steps from the ATCO offices. The closest (LRT) underground Transit is one block away. We are within easy access to The University of Alberta, and the Shaw Conference Centre is only a 4-minute drive. If you are attending a concert or a big-ticket event, we are within walking distance of Rogers Place.
 
Overall
3 out of 5
3 out of 5
Stay
By Cmcollins312 from Calgary, Alberta
I was very disappointed with the room. This is the first time I have been in the time I have stayed at this hotel. When I entered the room the floor was soaking wet and my socks had to be changed. When I got into bed I found food fragments in the bed from a previous person. Had it not been in the late hours I would have requested a room change. In the morning when I went to breakfast I could not get back into my room as my key had somehow deactivated. I went back to the front desk and had them reactivate the key, went back to my room where my key again did not work. We had to get a special key from maintenance to finally get into the room.
Customer avatar
Posted by
onJuly 19, 2022
Hi Cmcollins312,
Thank you for sharing your thoughts about your stay at our Holiday Inn Express Edmonton Downtown.
We appreciate you choosing us to host your stay in the area. I am sorry to hear about the issue you encountered during your visit. I have forwarded your comments to our management team for evaluation and future improvements.
Thank you for being an IHG One Rewards Gold Elite member since 2017. We hope to see you again at our property.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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