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    February 14, 2017
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Corporate's Reviews
 
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Corporate's Review Comments
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Denver Airport – Tower Road. Conveniently located near I-70 and E-470, our hotel offers a free shuttle to Denver International Airport (DIA), making your journey smooth and stress-free. Nearby attractions include the Gaylord of the Rockies, the Denver Zoo, and Dick’s Sporting Goods Park. For outdoor enthusiasts, Barr Lake State Park and Rocky Mountain Arsenal National Wildlife Refuge are within a 20-minute drive, offering the perfect escape for nature lovers. Designed with the modern traveler in mind, Atwell Suites™ provides flexible shared spaces where you can meet, eat, work, socialize, and relax. Recharge devices easily with accessible outlets and take a break in our cozy TV lounge. Start your mornings with a complimentary breakfast, and in the evenings, unwind with cocktails and small plates at the Atwell Suites Bar, creating the perfect balance of productivity and relaxation. Enjoy a full range of amenities to enhance your stay, including a 24/7 Fitness Studio, a convenient laundry facility, a bookable boardroom, and a Business Center. Our 24/7 beverage station and on-site market ensure you’re covered around the clock. Each suite is thoughtfully designed with a residential feel, ideal for both short and extended stays. Discover comfort, connection, and convenience at Atwell Suites™.
 
Overall
5 out of 5
5 out of 5
Presentation
By RDD1966 from MO
I recently had the pleasure of staying for business. It has a great presentation upon arrival. The staff are extremely professional and courteous. The rooms are clean and quiet even when the capacity is full. The sounds from the rooms next to you are minimal. Because I travel a lot for business, QUIET is a necessity for me. Atwell delivers hands down
Customer avatar
Posted by
onJuly 25, 2022
Thank you for your glowing 5-star review! Making sure our guests have a first-class experience is our top priority, so we are delighted to hear we delivered on this. We're pleased to hear that our staff took great care of you, and you were able to have a relaxing business trip, in our quiet and clean rooms. It makes us so happy to hear that our hotel was perfect for your needs. We can't wait to welcome you back again soon.
Ailsa C. - ATWELL SUITES™ Denver Airport - Tower Road
0points
0of 0voted this comment as helpful.
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Denver Airport – Tower Road. Conveniently located near I-70 and E-470, our hotel offers a free shuttle to Denver International Airport (DIA), making your journey smooth and stress-free. Nearby attractions include the Gaylord of the Rockies, the Denver Zoo, and Dick’s Sporting Goods Park. For outdoor enthusiasts, Barr Lake State Park and Rocky Mountain Arsenal National Wildlife Refuge are within a 20-minute drive, offering the perfect escape for nature lovers. Designed with the modern traveler in mind, Atwell Suites™ provides flexible shared spaces where you can meet, eat, work, socialize, and relax. Recharge devices easily with accessible outlets and take a break in our cozy TV lounge. Start your mornings with a complimentary breakfast, and in the evenings, unwind with cocktails and small plates at the Atwell Suites Bar, creating the perfect balance of productivity and relaxation. Enjoy a full range of amenities to enhance your stay, including a 24/7 Fitness Studio, a convenient laundry facility, a bookable boardroom, and a Business Center. Our 24/7 beverage station and on-site market ensure you’re covered around the clock. Each suite is thoughtfully designed with a residential feel, ideal for both short and extended stays. Discover comfort, connection, and convenience at Atwell Suites™.
 
Overall
2 out of 5
2 out of 5
Billing error
By Txraised210 from Denver Co
On July 11th I had 2 Charges go though on my card. One in the amount of 191.33 and one of 177.15. Upon checking in I was told my card was declining and needed to change my card, I told the that they already charged my card last week. The lady at the desk proceeded to tell me that they do not charge the cards that far in advance, I showed her the charges and she told me they don't have them. I changed the card to get into my room, went upstairs and called my bank and they confirmed I was charged as well. I spoke with the manager the following morning and she told me it was just authorizations and that my funds should be back on my card no later then Tuesday the 19th. I have yet to see the funds and so has the bank, nothing is even pending. This error ruined my whole trip since I had budgeted for already having the room paid for just to have to turn around and pay for it again.
Customer avatar
Posted by
onJuly 25, 2022
Thank you for your honest review. We appreciate you letting us know what happened with the extra charges on your card, and can completely understand your frustrations due to this. We sincerely apologize for the inconvenience caused. We encourage you to reach out to the hotel directly, to rectify this, and have your money refunded as soon as possible. We will also pass on your feedback to the local hotel, and corporate teams to help improve our service.
Ailsa C. - ATWELL SUITES™ Denver Airport - Tower Road
-2points
0of 2voted this comment as helpful.
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Denver Airport – Tower Road. Conveniently located near I-70 and E-470, our hotel offers a free shuttle to Denver International Airport (DIA), making your journey smooth and stress-free. Nearby attractions include the Gaylord of the Rockies, the Denver Zoo, and Dick’s Sporting Goods Park. For outdoor enthusiasts, Barr Lake State Park and Rocky Mountain Arsenal National Wildlife Refuge are within a 20-minute drive, offering the perfect escape for nature lovers. Designed with the modern traveler in mind, Atwell Suites™ provides flexible shared spaces where you can meet, eat, work, socialize, and relax. Recharge devices easily with accessible outlets and take a break in our cozy TV lounge. Start your mornings with a complimentary breakfast, and in the evenings, unwind with cocktails and small plates at the Atwell Suites Bar, creating the perfect balance of productivity and relaxation. Enjoy a full range of amenities to enhance your stay, including a 24/7 Fitness Studio, a convenient laundry facility, a bookable boardroom, and a Business Center. Our 24/7 beverage station and on-site market ensure you’re covered around the clock. Each suite is thoughtfully designed with a residential feel, ideal for both short and extended stays. Discover comfort, connection, and convenience at Atwell Suites™.
 
Overall
5 out of 5
5 out of 5
Great customer service
By Dorie from AZ
Great hotel located new the airport. Front desk staff very friendly and great customer service. Breakfast options were limited. Could offer larger selection.
Customer avatar
Posted by
onJuly 25, 2022
Thank you for your 5-star review, Doree! We're delighted to hear that you love our hotel, and that its location was perfect for your needs. We take great pride in our first-class customer service, so we are pleased that our staff took great care of you during your stay. We take on board your valuable feedback about breakfast options, and have passed this on to our local hotel team for review. We look forward to welcoming you back again soon.
Ailsa C. - ATWELL SUITES™ Denver Airport - Tower Road
0points
0of 0voted this comment as helpful.
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Denver Airport – Tower Road. Conveniently located near I-70 and E-470, our hotel offers a free shuttle to Denver International Airport (DIA), making your journey smooth and stress-free. Nearby attractions include the Gaylord of the Rockies, the Denver Zoo, and Dick’s Sporting Goods Park. For outdoor enthusiasts, Barr Lake State Park and Rocky Mountain Arsenal National Wildlife Refuge are within a 20-minute drive, offering the perfect escape for nature lovers. Designed with the modern traveler in mind, Atwell Suites™ provides flexible shared spaces where you can meet, eat, work, socialize, and relax. Recharge devices easily with accessible outlets and take a break in our cozy TV lounge. Start your mornings with a complimentary breakfast, and in the evenings, unwind with cocktails and small plates at the Atwell Suites Bar, creating the perfect balance of productivity and relaxation. Enjoy a full range of amenities to enhance your stay, including a 24/7 Fitness Studio, a convenient laundry facility, a bookable boardroom, and a Business Center. Our 24/7 beverage station and on-site market ensure you’re covered around the clock. Each suite is thoughtfully designed with a residential feel, ideal for both short and extended stays. Discover comfort, connection, and convenience at Atwell Suites™.
 
Overall
5 out of 5
5 out of 5
Fantastic
By Flyfishinbob from New Braunfels
Great location...excellent shuttle...clean...perfect
Customer avatar
Posted by
onJuly 25, 2022
Thank you for your 5-star review, Bob. We're so pleased that our hotel's location was perfect for your needs. Our standards of cleanliness are a top priority, so we're delighted to hear that you found our rooms met that high standard. We can't wait to welcome you back again in the future.
Ailsa C. - ATWELL SUITES™ Denver Airport - Tower Road
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Birmingham Oldbury is close to the M5 and a 15-minute drive from Birmingham city centre. Board direct trains to London and Glasgow from Sandwell & Dudley station less than 2 miles away or catch flights off from Birmingham Airport, a 30-minute drive away. Visit local companies in Birmingham Business Park in half an hour. Immerse yourself in the rich industrial history of the region with a visit to the nearby Black Country Living Museum. Experience the sights and sounds of the past as you explore reconstructed buildings and interact with costumed characters. If you fancy some retail therapy, visit Merry Hill Shopping Centre, a 20-minute drive away, or head into central Birmingham for the Bullring. For a day of adventure and wildlife with the family, Dudley Zoo and Castle is four miles away. Roam the castle grounds and spot animals from around the world. Book a trip to West Midlands Safari Park for a thrilling safari experience or indulge your sweet tooth at Cadbury World. Walk through a transparent tunnel surrounded by sharks and learn about the importance of ocean conservation at The National Sea Life Centre. When you return, order pizzas and drinks from the bar and when you wake up, enjoy an inclusive buffet breakfast in the Great Room.
 
Overall
1 out of 5
1 out of 5
Not happy at all
By Kokila from Stratford Upon Avon
Not welcoming , service wasn’t given properly , no privacy no response at all
Customer avatar
Posted by
onJuly 25, 2022
Hi Kokila,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express Birmingham-Oldbury for your leisure stay.
Your candid feedback is important to us, as we strive to provide a seamless experience to all our guests. I'm sorry for all the issues that were caused during your stay. I will make sure that our hotel management is made aware of what during your stay, and we will discuss to identify the areas that require improvement.
I have sent you a private message to discuss this further.
We hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy Truly Great Value at Our Galveston Seawall Hotel Galveston, Texas is a small, romantic island tucked deep in the heart of south Texas, offering 32 miles of beautiful beaches, exciting entertainment and quality restaurants and shopping, and the new Holiday Inn Express® hotel on Galveston's Seawall Boulevard gives you easy access to it all at a price that won't break the budget. Business travelers appreciate our convenient location and quality amenities keep them productive. Businesses and universities near the hotel include Galveston College, Texas A&M at Galveston, University of Texas Medical Branch, American National Insurance, U.S. Army Corp of Engineers and the U.S. Coast Guard. A 24-hour Business Center and a 1,500 sq ft meeting room with space for 150 are also available on-site. Whether you're enjoying a refreshing vacation or embarking from the Port of Galveston, our hotel offers you a great stay at a great price. Our prime location allows you to relax on your balcony and watch the ocean waves crash, and we are close to numerous attractions the whole family can enjoy, including Schlitterbahn Waterpark, Stewart Beach, Galveston Island Ferry and much more. Our hotel provides great amenities, including free high-speed Internet access, a free hot breakfast bar, 24-hour gift shop, Fitness Center and outdoor pool and whirlpool, so make your reservations today to enjoy the best stay Galveston, TX hotels have to offer!
 
Overall
1 out of 5
1 out of 5
Staff
By AudreyMikel from Oklahoma
Rude and not hospitable. Did not recognize member status. Did not keep lobby amenities in order. Were not responsive.
Customer avatar
Posted by
onJuly 25, 2022
Hi AudreyMikel,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Galveston West-Seawall for your leisure stay.
Your candid feedback is important to us, as we strive to provide a seamless experience to all our guests. I'm sorry for all the issues that were caused during your stay. I will make sure that our hotel management is made aware of what during your stay, and we will discuss to identify the areas that require improvement.
I have sent you a private message to discuss this further.
Your loyalty as our new member of IHG One Rewards is important to us. We hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
One of Richmonds and Chesterfield's best places to stay now with lightning-fast internet! The New Holiday Inn Express in Richmond Chesterfield is conveniently located at the corner of Midlothian Turnpike and Powhite Parkway. We offer easy access to local business and attractions Richmond, Chesterfield and Midlothian Downtown Richmond . We are a 100% nonsmoking hotel with the best location for our Business Traveler as well as Leisure and Sports groups. Be sure to call and ask about our competitive corporate and group rates as well as special rates for area hospitals like HCA’s Johnston Willis and Chippenham Hospital. The hotels Richmond Chesterfield location gives our business travelers an easy commute to nearby companies including VCU, University of Richmond, IBM, Nationwide Insurance, Travelers Insurance and Assembly Hall of Jehovah’s Witness . We are also only a short drive to all Chesterfield, Richmond, and Midlothian sports complexes including The River City Sports Complex and Collegiate School Aquatic Center and many others. We want you to feel at home while you are here, which is why we offer free high-speed Internet Access, Fitness Center, hot breakfast, refrigerator, and microwave in all rooms. Flat-screen TVs with HD programming and HBO and an Outdoor pool. Stay smart and stay with us here at the New Holiday Inn Express Richmond Chesterfield .
 
Overall
1 out of 5
1 out of 5
TErrible Stay
By Anonymous from Horseheads, NY
Was not informed the rooms would not be serviced. After returning 2nd day, we were told the service staff was gone and would need to just get new towels and amenities. I did not like the dispensers in the bathroom. Breakfast was horrible and you could tell that the hot food was just rewarmed from the previous day. Juice seemed to be on the old/stale side. Coffee flavor was bad and I am not a fussy coffee person. It was a total waste of my money and if this is the way Holiday Inn is going to be I will purposely choose a different hotel chain next time.
Customer avatar
Posted by
onJuly 25, 2022
Hi Valued Guest,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express Richmond East- Midlothian Turnpike for your leisure stay.
Your candid feedback is important to us, as we strive to provide a seamless experience to all our guests. I'm sorry for all the issues that were caused during your stay.I will make sure that our hotel management is made aware of what during your stay, and we will discuss to identify the areas that require improvement.
I have sent you a private message to discuss this further.
Your loyalty as IHG One Rewards member since 2008 is important to us. We hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
If you're looking for unforgettable Somerset, Kentucky hotels, look no further than this Holiday Inn Express® hotel. We're located off US 27 and surrounded by a variety of attractions. You can only improve your next vacation in Somerset by lodging with us. You can find loads of attractions in Somerset. The suites and rooms at our hotel are the perfect launching point for your vacation. Some of the nearby draws include Big South Fork Scenic Railway, Lake Cumberland State Park, Master Musicians Festival, Mill Springs Battlefield Museum, Renfro Valley and Somernites Cruise. Business travelers can enjoy the wide variety of companies in and around Somerset. Lodging at our hotel gives visitors easy access to businesses like General Electric and Toyotetsu America. Our state-of-the-art Business Center and our spacious meeting room are just two of the perks of our hotel. Whether business or pleasure brings you to Somerset, Kentucky, our hotel's choice amenities can keep you coming back. Some of our features include free high-speed, wireless Internet access, laundry facilities, a state-of-the-art Fitness Center and a heated, indoor pool. We encourage you to join us every morning for a fulfilling meal from our Express Start hot breakfast bar that boasts our world famous, signature cinna Buns rolls, eggs, bacon, cereals, juice, milk and our 100% Arabica bean, Smart Roast coffee. We do not rent to locals in surrounding counties.
 
Overall
2 out of 5
2 out of 5
Rooms are not sound proof as doors are paper thin
By Bethy22 from London, KY
Our bathroom was not thoroughly cleaned. The shower had dirt in areas and there was grime buildup around the handles that help with getting in and out of the shower. The sheets were extremely wrinkled. Unfortunately, we could not relax or sleep as there was a softball team staying at the time and kids were running up and down the halls yelling and slamming doors. The doors are so paper thin that you can hear complete conversations. We had to place a towel under the door to try and help block some light as the gaps around the doors are ridiculous that they let in a ton of light from the hallway. We would have complained but the parents/adults had been drinking behind the pool area so we didn't think it would have helped matters to say anything. We decided to pack up and leave at 2 AM since we could not sleep due to noise.
Customer avatar
Posted by
onJuly 25, 2022
Hi Bethy22,
Hoping you have a wonderful day today. Thank you for choosing Holiday Inn Express And Suites Somerset Central, where our guest's needs matter most.
We'd like to express our sincerest apology for the issues you encountered during your stay with us. We strive to offer a comfortable and safe stay to our beloved guests. I have noted these comments and our hotel team will be alerted immediately as your comfort is very important to us. Our hotel team will discuss and identify the areas that require improvement.
We appreciate you as one of our IHG One Rewards members since 2021. We hope to choose to stay with us again soon.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Stellarton-New Glasgow, the only hotel in the area with an indoor swimming pool and waterslide. We are a pet-friendly, limited service hotel which offers a fabulous Holiday Inn Express complimentary hot and cold breakfast buffet, complimentary wired and wireless internet service, complimentary parking and local calls. If you are traveling for business, we are minutes from Michelin Tire Canada in Granton, Sobeys National Head Office and the Pictou County Wellness Centre. If you are traveling for leisure, our friendly team will be happy to direct you to local restaurants and area attractions such as Melmerby Beach, Museum of Industry and Highland Square Mall. We are also located twenty minutes from the P.E.I Ferry and we are a great place to stop on your way to the Cabot Trail. All of our spacious guest rooms are equipped with everything you need for a great stay, including a fridge and a microwave for your convenience. We have 125 rooms with a mix of styles to suit your needs. Stay with us and earn IHG One Rewards Points.
 
Overall
2 out of 5
2 out of 5
Tub would not drain
By Momanddaughter78 from Nova Scotia
Noisy hotel due to construction! No discount provided for the noise either. Then our tub wouldn’t drain the water for showers so we were standing in two feet of water while showering.
Customer avatar
Posted by
onJuly 25, 2022
Hi Momanddaughter78,
Hoping you have a wonderful day today. Thank you for choosing Holiday Inn Express Stellarton-New Glasgow, where our guest's needs matter most.
We'd like to express our sincerest apology for the issues you encountered during your stay with us. We strive to offer a comfortable and safe stay to our beloved guests. I have noted these comments and our hotel team will be alerted immediately as your comfort is very important to us. Our hotel team will discuss and identify the areas that require improvement.
We appreciate you as one of our IHG One Rewards members since 2017. We hope to choose to stay with us again soon.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Clear Spring! The Holiday Inn Express in Clear Spring, Maryland is just as restful as home, but better, in a location that makes it easy to travel; our hotel is located near Interstate 70 near the Hagerstown Speedway . We are also near: Fort Frederick State Park, Hagerstown, Antietam National Battlefield and Whitetail Ski Resort & Golf Resort . The Holiday Inn Express offers a simply stylish sanctuary inspired by nature to refresh and relax. You can take care of business needs with access to a meeting room and copy and fax services or relax in the indoor heated pool . Additional hotel amenities include: free hot breakfast, free WiFi, free coffee 24 hours a day, guest laundry facilities, and exercise room . Our affordable hotel offers warm, modern design elements in our guest room that will let you rest and unwind. Room amenities include flat-screen TVs, hairdryers, Keurig coffee makers, irons and iron boards, microwaves, and refrigerators . The Holiday Inn express comes together in an environment that's uplifting by design - to put a smile on your face and a spring in your step. Holiday Inn Express in Clear Spring is the perfect location for any guest. Book now!
 
Overall
2 out of 5
2 out of 5
Not very happy with hotel
By Don’tcomehere from Ohio
This hotel was not worth the money we paid. The AC was broke and hanging off the wall. The bathroom was not clean. The pool was freezing cold and looked filthy. Sad that we spent money on this hotel. We should’ve kept traveling 10 minutes to the next city.
Customer avatar
Posted by
onJuly 25, 2022
Hi Valued Guest,
Hoping you have a wonderful day today. Thank you for choosing Holiday Inn Express And Suites Clear Spring, where our guest's needs matter most.
We'd like to express our sincerest apology for the issues you encountered during your stay with us. We strive to offer a comfortable and safe stay to our beloved guests. I have noted these comments and our hotel team will be alerted immediately as your comfort is very important to us. Our hotel team will discuss and identify the areas that require improvement.
We appreciate you as one of our IHG One Rewards members since 2021. We hope to choose to stay with us again soon.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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