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    February 14, 2017
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    May 16, 2025
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Corporate's Review Comments
 
Nestled in the breathtaking mountains of Western Maryland, Holiday Inn Express & Suites Cumberland - La Vale, off I-68, is conveniently located near iconic attractions. Visit the renowned Rocky Gap Casino & Resort, home to the Jack Nicklaus Golf Course. Ride the Western Maryland Scenic Railroad, and enjoy activities like skiing, ice fishing, biking, and snowmobiling near Deep Creek Lake and the Great Allegheny Passage. Business travelers value our prime location near CSX Transportation, IBM, and Northrup Grumman, plus our meeting spaces and business center. Our pet-friendly hotel features amenities to enhance your stay. From free breakfast and free Wi-Fi to an indoor pool, hot tub, and fitness center, your needs are our top priority.
 
Overall
2 out of 5
2 out of 5
Different attitude
By The Happy Travelers from NY
The Hotel was ok. But there were little things that just made the stay different. The thing that was a downer, was I took a shower. Then went to get a cart to leave, the cart had a flat Tire once loaded. I broke a sweat taking our things to the car. When I told front desk about it they knew. You don't make the Guests suffer with known problems.
Customer avatar
Posted by
onJuly 29, 2022
Hi Artie,
We are grateful to hear you chose our Holiday Inn Express Cumberland - La Vale for your leisure travel.
We want to provide the highest standards to ensure an exceptional experience for all our guests. I'm sorry if we failed to do so. I will immediately share your feedback with our hotel management for a proper workaround.
Thank you for being one of our IHG One Rewards Diamond Elite members since 2016. We will do our best to meet your expectation next time you stay with us.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The staff of the beautiful Holiday Inn Express & Suites Lansing-Dimondale, welcomes you to our hotel, which features oversized guest rooms and suites luxuriously complimented by pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave and refrigerator. Our hotel is near the Michigan State University campus, home of the MSU Spartans and adjacent to The Summit. With our convenient location off Hwy I96, downtown Lansing, State of Michigan government offices and corporations such as IBM, Sparrow Health System, General Motors, Blue Cross Blue Shield, Farmers Insurance, Consumers Energy, Meijer Distribution Center and Farm Bureau Insurance are just minutes away. Whether you are visiting the Greater Lansing area for business or pleasure, make sure that you take in some of the exciting year around cultural events, local attractions or even one of the hearts pounding Big 10 games played at Spartan Stadium, the Breslin Center or Munn Ice Arena. During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar, free Wi-Fi service throughout the hotel and our meeting room, HD televisions with expanded cable channel listings, heated indoor swimming pool, fitness center, 24 hour business center and guest laundry. Stay Smart at the Holiday Inn Express & Suites Hotel Dimondale - Lansing
 
Overall
2 out of 5
2 out of 5
below your standards
By smitty from illinois
With one person at the counter and one person in line, it still took longer than 10 minutes to check in. The baggage cart was old and in need of repair. There was horrible rust around the drain in the bathtub and mold on the caulk. The carpet had not been cleaned enough. The t.v. had no premium channels and was difficult to use having very few options. One older gentleman was in charge of the breakfast area and tried his best to keep things running. There were no coffee cups, no peanut butter and the milk was a week pass the due date.
This was the second Holiday Inn Express we stayed at during our trip and I expected a lot more being an IHG member.
Robert Smith
Customer avatar
Posted by
onJuly 29, 2022
Hi smitty,
We are grateful to hear you chose our Holiday Inn Express Lansing-Dimondale for your leisure travel.
We want to provide the highest standards to ensure an exceptional experience for all our guests. I'm sorry if we failed to do so. I will immediately share your feedback with our hotel management for a proper workaround.
Thank you for being one of our IHG One Rewards Gold Elite members since 2014. We will do our best to meet your expectation next time you stay with us.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Discover Comfort and Convenience at Fort Lauderdale's Premier Hotel Welcome to our newly renovated upscale hotel, perfectly located near South Florida's top attractions, event centers, Fort Lauderdale International Airport, and the Everglades Cruise Port. With 149 stylish rooms and modern amenities, we offer the ideal setting for both business and leisure stays. On the 5th floor, you will find 3,250 square feet of flexible meeting space, equipped for success, plus a spacious outdoor deck and patio area for relaxing or networking. Whether hosting a conference or enjoying a getaway, we’re here to make your stay exceptional. We look forward to welcoming you!
 
Overall
3 out of 5
3 out of 5
Under construction
By GJay570 from NEPA
Under construction, July 2022. Everything in this hotel is being refreshed. I would love to visit it again later when it's finished. But for now if you need a good night sleep you might want to consider other properties
Customer avatar
Posted by
onJuly 29, 2022
Hi GJ184,
Thank you for your honest feedback about our Crowne Plaza Ft. Lauderdale Airport/Cruise. All we want is for you to have a relaxing stay.
We appreciate your long-standing loyalty as one of our IHG One Rewards Diamond Elite members since 2005. I'm sorry about the issue you experience while staying with us. I took the necessary steps to ensure our management gets to read your post.
Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hotel and Suites Savannah - Midtown, where you enjoy true Southern Hospitality and one of the most convenient addresses in Savannah. Our hotel is perfectly located on Abercorn Street within walking distance of many restaurants including Olive Garden. We are near Hunter Army Airfield, Jennifer Ross Soccer Complex, Georgia Southern University Armstrong Campus, and St. Joseph's/Candler Hospital. Our guests love our close proximity to Savannah’s Downtown Historic District via the Harry Truman Parkway. We're minutes from the Savannah Mall with Bass Pro Shop and Oglethorpe Mall for your shopping pleasure. Don't forget to take the family to the Olde Pink House on Abercorn St, Crystal Beer Parlor on Jefferson St, Huey's on River St., or Mrs. Wilks Dining Room on West Jones Street. No matter what brings you to Savannah, GA, our hotel's the ideal choice with Complimentary Parking, Express Start Breakfast and Internet. We also feature a 330-sq-ft meeting room. Whether business or pleasure brings you to Savannah, GA, our hotel's free wired and wireless internet access keeps you connected. In addition, we offer an unbeatable, free Express Start breakfast bar that is the perfect start to your day. Spend your evenings working up a sweat in our Fitness Center and cooling off in our outdoor pool. While you're in Savannah, Georgia our hotel takes care of you with genuine hospitality and superior customer service.
 
Overall
3 out of 5
3 out of 5
Great location
By Ggsand from Florida
Hotel is in great location with plenty of dining choices in the area. Price of room was comparable to others. Picked it because Holiday inn usually is safe and clean place to stay. Food choices for breakfast were good.
Customer avatar
Posted by
onJuly 29, 2022
Hi Ggsand,
Thank you for your honest feedback about our Holiday Inn Express Savannah - Midtown. All we want is for you to have a relaxing stay.
We appreciate your long-standing loyalty as one of our IHG One Rewards Gold Elite members since 2012. It's good to hear your stay was ideal on your standard. I took the necessary steps to ensure our management gets to read your post.
Thank you again for doing business with us. I hope you will still include us in your next stay in the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Chester Hotel's Scenic New York Locale Delight Guests From gorgeous state parks to race tracks to Woodbury Common Premium Outlet Center to big businesses, Chester, New York has something for everyone. Experience it all at the Holiday Inn Express® Hotel & Suites Chester-Monroe-Goshen. This Chester hotel's location is close to Woodbury Common Premium Outlet Center, Stewart International Airport (SWF), Stewart Air National Guard Base and West Point. If you're visiting for work in Orange County, New York, the hotel's free high-speed, Wi-Fi access and 24-hour Business Center can help with business needs. This hotel is close to Chester Industrial Park, Tetz Industrial Park and major companies such as Pep Boys, so traveling to meetings is stress-free. If you need to host an event, you'll have access to our meeting room.. Visitors can discover unique opportunities for fun amidst stunning Hudson Valley, NY scenery. The hotel's guests can shop at the popular Woodbury Common Premium Outlets, ski at picturesque Mount Peter and Tuxedo Ridge and sample wines from Brotherhood Winery. For those seeking big-city thrills, NYC is only 60 miles away. During your stay in wonderful Orange County, New York, unwind in the hotel's heated, indoor pool or sweat off stress in the Fitness Center. Wake up every morning to the complimentary full, hot breakfast that includes gooey cinnamon rolls. Book now for an unforgettable visit.
 
Overall
3 out of 5
3 out of 5
Right Place; Right Time
By Papa Maury from N. Bethesda, MD
Our travel to the Monroe / Goshen area required an overnight stay in a hotel. IHG was, indeed, the most convenient location. Once past the lobby area, the facility looked shabby. Our room was neat but linens (one of the beds) had dirt marks. The elevator was small, slow and in "dire" need of a cleaning & maintenance.
Customer avatar
Posted by
onJuly 29, 2022
Hi Papa Maury,
Thank you for your honest feedback about our Holiday Inn Express Chester-Monroe-Goshen. All we want is for you to have a relaxing stay.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
Thank you for being an IHG One Rewards member since 1997. We will do our best to meet your standard of service on your next stay.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites Midland SW hotel! Our hotel has been built from the ground up with our guest’s unique needs in mind. Candlewood Suites Midland SW offers you the amenities you need to feel at home no matter how long your stay may be. All of our rooms are equipped with full kitchens , room to spread out and relax, and space to complete all of your work projects. When it comes to staying connected to work and home, our hotel offers complimentary high speed internet. We also have a 24-hour fitness center and free onsite laundry facilities . There are restaurants close by and a gazebo with a grill where you can enjoy some burgers and a western Texas sunset. We are located on exit 136 off Interstate 20. Candlewood Suites Midland SW is conveniently located from Baker Hughes, Schlumberger, Nov-National Oilwell Varco and Halliburton. If you are craving a late night snack, or forgot something at home, check out our Candlewood Suites Cupboard, where you can choose from an assortment of products to make your stay more enjoyable. We are within walking distance to many dining options and a just a stone’s throw of Wal-Mart Supercenter . While in town you can attend events at the Midland County Horseshow Arena and Pavilion. When you come to Midland, Texas we know you have many options when it comes to lodging and we appreciate you giving us the opportunity to earn your business.
 
Overall
3 out of 5
3 out of 5
Hot Day
By Jorge307 from Wyoming
I always stay at IHG. Didn’t meet my expectation this time, I have reservations to stay down in that area again but not at this location.
Customer avatar
Posted by
onJuly 29, 2022
Hi Dirtride,
Thank you for your honest feedback about our Candlewood Suites Midland SW. All we want is for you to have a relaxing stay.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will send your sentiment to our hotel management for proper handling.
Thank you for being an IHG One Rewards Diamond Elite member since 1985. We will do our best to meet your standard of service on your next stay.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Battle Creek, Michigan! Convenient location off I-94 near businesses and attractions, Cereal City's full-service hotel offers premium accommodations, making it the perfect place for your next stay in Central Michigan. Our hotel is less than ten miles from exciting area attractions like FireKeepers Casino, Binder Park Zoo, Full Blast Water Park and the beautiful Leila Arboretum. Nestled in the Harper Village Shopping Center and less than a mile from Lakeview Square Mall, our hotel offers easy access to great shopping and dining. Major corporations located near our hotel include Kellogg's World Headquarters, Denso, Magna Cosma, Post Cereals, Duncan Aviation and Fort Custer Industrial Park. Business travelers lodging at our hotel will have access to 4,000 sq. ft. of flexible meeting space for 300 guests, a 24-hour Business center & free high-speed wireless Internet throughout the hotel. Our accommodations offer premium amenities, including heated, indoor pool, Fitness Center and full-service restaurant, open for breakfast and dinner. We invite you to experience all the Holiday Inn Battle Creek Hotel has to offer.
 
Overall
1 out of 5
1 out of 5
Poor system follow up for receipts
By Sbgicon from Chicago
This entire review process is another issue - I would like to make a simple complaint, instead it takes more time to respond and get someone to hopefully fix your issues.
Customer avatar
Posted by
onJuly 30, 2022
Hi sbgicon,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Holiday Inn Battle Creek for your leisure stay.
We aim for our guests to have a lasting and memorable experience and I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action to avoid the same issue from happening again.
I have sent you a private message to discuss this further.
As our most valued IHG One Rewards Platinum Elite member since 2015, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Bentonville Hotel's Guests Enjoy Quality Service Come explore all that the Ozark Mountain region offers while staying at the Holiday Inn Express® Hotel & Suites Bentonville. Other hotels can't compete with our fantastic amenities and location, which is just three miles from downtown. With the corporate headquarters of Sam's Club and Walmart and companies like IBM and Motorola only three miles away, you'll never be late for meetings in Bentonville, Arkansas. The hotel's facility also includes free wireless Internet access throughout and a Business Center with a PC and printer, which makes it easy to finish proposals. When you finish working, spend the day sunbathing on the beach or cast your line to catch a big fish at Beaver Lake. Is shopping on the agenda? Pinnacle Hills Promenade boasts everything from Target to Coach. You can also learn about Sam Walton's humble beginnings at the Walmart Visitors Center in downtown Bentonville, AR. The hotel's staff also suggests playing a few rounds at the exquisite golf course of the Pinnacle Country Club. After running around Bentonville, Arkansas, the hotel's inviting lobby is a welcome sight. You can enjoy the free Express Start Breakfast Bar, featuring the world's best-tasting cinnamon rolls, and the Fitness Center features the equipment you need to stay in shape, including free weights. Whether it's grabbing you an extra towel or giving you suggestions on where to eat, we're ready to help.
 
Overall
1 out of 5
1 out of 5
Ants in bed
By Jeremy401 from Nicholasville Ky
Room was updated and nice until you notice the sheets are stained or dirty. Then overnight ants take over the nightstand and bed. The parking lot is in very rough shape, you might lose a tire in the holes.Would not recommend this hotel.
Customer avatar
Posted by
onJuly 30, 2022
Hi Jeremy401,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Holiday Inn Express And Suites Bentonville for your leisure stay.
We aim for our guests to have a lasting and memorable experience and I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action, and to avoid the same issue from happening again.
I have sent you a private message to discuss this further.
As our most valued new member of IHG One Rewards Platinum Elite since 2022, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Feel at Home at our Hot Springs Extended Stay hotel. Welcome to Candlewood Suites Hot Springs, Arkansas your Home away from Home. We take pride in providing you with a clean, comfortable room, with friendly attentive service at a value conscious price, all while maintaining a Home away from Home feeling. The professional, welcoming, and friendly staff at Candlewood Suites Hot Springs are committed to making your stay both enjoyable and comfortable. Our hotel located in Central Arkansas, is less than a mile from Oaklawn casino and racing, 3 miles from historic downtown Hot Springs, and less than an hour from Little Rock, near the heart of Hot Springs, close to several area attractions. There are a variety of outdoor places/activities like Hot Springs National Park, Lake Hamilton, and Hot Springs Country Club. Other exciting attractions include Bank OZK Arena, Hot Springs Convention Center, Hot Springs Mountain Tower, Magic Springs water and theme park, Mid-America Science Museum, and much more! Before you leave Hot Springs, visiting the famous Bathhouse row and hot springs is a must! You will enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. Stay connected using the High-Speed Internet access, enjoy the on-site guest laundry facility, 24/7 fitness center, Candlewood Cupboard (mini convenience store), and our outdoor grilling area.
 
Overall
1 out of 5
1 out of 5
Don't book if you're from out of town.
By Anniegail from Arkansas
I booked a room for a family of four the night before and received a conformation number. After driving two hours and arriving at the hotel to check in, the attendant said they gave our room away.
Customer avatar
Posted by
onJuly 30, 2022
Hi Anniegail,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing Candlewood Suites Hot Springs for your leisure stay.
We aim for our guests to have a lasting and memorable experience and I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action to avoid the same issue from happening again.
I have sent you a private message to discuss this further.
We hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy Buda, Texas Hotel's Location Near Austin Savor the tranquility and pace of our small Texas town at the Holiday Inn Express® & Suites Buda hotel. Located just off I-35 and 15 minutes from downtown Austin, these accommodations not only provide a relaxing atmosphere, but give our guests quick access to big city attractions and businesses. From strolling the streets of Old Town Buda to spending the afternoon enjoying the outdoors at Lake Travis, a number of attractions are available for our guests in Buda, Texas. This hotel's just minutes from Austin, where guests can cheer for the Longhorns, spend an evening at the Hyde Park Theatre or explore the legendary 6th Street restaurant, bar and live music scene. With convenient access to businesses that include Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply and Proto Fab, our Buda hotel is a terrific place to stay on a business trip. Our spacious meeting room, with accommodations for 52 guests, is a versatile facility. Meanwhile, our well-equipped business center features high-speed Internet access, copy and print services and provides a practical place to catch up on work. We go beyond other Buda, Texas hotels to offer an array of extra amenities such as a relaxing, outdoor pool and a 24-hour fitness center. Start your busy day off right by filling up on our Express Start breakfast bar's tasty hot items, fruit, pastries and our signature cinnamon rolls.
 
Overall
1 out of 5
1 out of 5
Shameful
By TechsanMike from Lubbock
I have been an awards member for many years and frequently stay at IHG for the dependability. I will however say that I was VERY disappointed with this stay.
1) When arriving, the front clerk never welcomed us, stood up to greet us, did the "thank you for being an elite member" etc. He couldn't care less.
2) The property was under construction and a mess (IHG - maybe put something on the site when a property is renovating to give us a heads up)
3) When we entered the room, it was 85 degrees (100+ outside) and the heater was on. We had to leave the room for 1.5hrs for it to cool off to a manageable temp.
4)The bath tub was old and/or dirty. We weren't sure, so we opted to just leave without taking a bath - that was the better option.
5) The breakfast (another typically dependable part of IHG) was very meager and not much to choose from. I'm not sure if it was the attendant busy with her TV or lack of product...but it was an issue.
Oddly enough, I have not recieved any contact from the hotel or IHG. Maybe they know it is a problem and just don't care.
Customer avatar
Posted by
onJuly 30, 2022
Template
0points
0of 0voted this comment as helpful.
 
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