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    February 14, 2017
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    May 17, 2025
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Corporate's Review Comments
 
Experience luxury in the heart of the Great Barrier Reef. InterContinental Hayman Great Barrier Reef will immerse you in the breathtaking natural beauty of the Whitsundays, iconic private island experiences, and sacred moments of connection with family, friends, and yourself. Discover a place of visual and visceral beauty so deep, it will leave you feeling transformed.
 
Overall
1 out of 5
1 out of 5
Service spoilt the experience.
By Mrs & Mrs Gregson from Sydney
Poor service.
Poor food.
Unhelpful staff.
Feel ripped off.
Would not recommend this hotel.
Customer avatar
Posted by
onJuly 30, 2022
Hi Mrs & Mrs. Gregson,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing InterContinental Hayman Island Resort for your leisure stay.
We aim for our guests to have a lasting and memorable experience and I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action to avoid the same issue from happening again.
I have sent you a private message to discuss this further.
As our most valued IHG One Rewards member since 2021, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Newly Renovated Holiday Inn Express Winchester S, Stephens City, VA is open and we are here to accommodate you with our new modern facility that focuses on your real world needs. Nestled in the heart of Virginia’s Shenandoah Valley, our convenient and accessible location puts you in the mix of all area industry, recreation, academics (Shenandoah University and Lord Fairfax Community College), and dining. Located directly off interstate 81, we are in walking distance to local restaurants. Whether you are visiting the Warren County Power Station, Virginia Inland Port, Stowe Woodward, Carmeuse Lime and Stone, Thermo Fisher Scientific or another local industry you will find our hotel to be the perfect host location. Situated amongst the peaks of the Beautiful Blue Ridge Mountains the scenery itself is breathtaking. With deep historical roots, we are home to country singer Patsy Cline, multiple of the most notable battlefields of the Civil War and the private office of Founding Father George Washington. Enjoy one of the five golf courses located only minutes from the property or enhance your palette at one of Virginia’s award winning wineries. With over 100 attractions near the hotel we are your vacation headquarters. We Are More Than A Hotel… We Are A Partner In Business, Family, and Fun!
 
Overall
2 out of 5
2 out of 5
Smelly rooms
By Gibby from NH
Rooms smell. Staff didn't print out receipt they gave me a invoice. Company requires me to submit receipts. Breakfast was extremely limited. Rooms were over priced.
Customer avatar
Posted by
onJuly 30, 2022
Hello gibby,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Holiday Inn Express Winchester South Stephens City for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards Platinum Elite member since 2019 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Conveniently located off the Third Street exit on I-69, the award-winning Holiday Inn Express & Suites Bloomington offers easy access to Indiana University, Downtown Bloomington, and popular destinations like the Bloomington Convention Center, Monroe Lake, and Oliver Winery. Nearby businesses such as Cook Inc., IU Health, Novo Nordisk, and Crane Naval Warfare Center make us an excellent choice for your Bloomington stay. Host business and social gatherings in our boardroom and banquet rooms and take advantage of our 24-hour Business Center. Enjoy our complimentary Express Start™ breakfast buffet each morning. Take a dip in our indoor pool, a soothing soak in our hot tub, and stay active in our Fitness Center. Unwind at the end of the day in our spacious rooms and suites with premium bedding and thoughtful touches. From free parking and free Wi-Fi to EV charging stations and guest laundry facilities, we go the extra mile to ensure you have everything you need for a comfortable and memorable stay!
 
Overall
2 out of 5
2 out of 5
Not a good stay
By dbzap19 from Indiana
Two night stay that felt like 50 days. Room A/C unit was either too cold or too hot. Setting did not seem to matter. No housekeeping service left the room a mess. Had to get new towels from the front desk who stated that housekeeping did not come to work and they had no internet service either. At least the breakfast was good. Can’t recommend a return.
Customer avatar
Posted by
onJuly 30, 2022
Hello dbzap19,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing
Holiday Inn Express And Suites Bloomington for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards member since 2005 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Conveniently located off the Third Street exit on I-69, the award-winning Holiday Inn Express & Suites Bloomington offers easy access to Indiana University, Downtown Bloomington, and popular destinations like the Bloomington Convention Center, Monroe Lake, and Oliver Winery. Nearby businesses such as Cook Inc., IU Health, Novo Nordisk, and Crane Naval Warfare Center make us an excellent choice for your Bloomington stay. Host business and social gatherings in our boardroom and banquet rooms and take advantage of our 24-hour Business Center. Enjoy our complimentary Express Start™ breakfast buffet each morning. Take a dip in our indoor pool, a soothing soak in our hot tub, and stay active in our Fitness Center. Unwind at the end of the day in our spacious rooms and suites with premium bedding and thoughtful touches. From free parking and free Wi-Fi to EV charging stations and guest laundry facilities, we go the extra mile to ensure you have everything you need for a comfortable and memorable stay!
 
Overall
2 out of 5
2 out of 5
Not a good stay
By dbzap19 from Indiana
Two night stay that felt like 50 days. Room A/C unit was either too cold or too hot. Setting did not seem to matter. No housekeeping service left the room a mess. Had to get new towels from the front desk who stated that housekeeping did not come to work and they had no internet service either. At least the breakfast was good. Can’t recommend a return.
Customer avatar
Posted by
onJuly 30, 2022
Hello dbzap19,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Holiday Inn Express And Suites Bloomington for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards member since 2005 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
With a unique and convenient location in Grand Rapids , you will have access to an energetic city at the heart of West Michigan. Minutes from I-96 and Gerald R. Ford International Airport , the Staybridge Suites® Grand Rapids offers a perfect location for extended stay travelers. The hotel is near numerous corporations including, Alticor, Spectrum Health, Cascade Engineering and Steelcase. It is an ideal choice for relocations, long term projects, visits to area companies as well as anyone in need of upscale residential-style accommodations. Make traveling simpler by taking advantage of our numerous complimentary services such as; our social evening reception held Monday through Wednesday, daily full breakfast buffet, high-speed wireless Internet, 24-hour laundry capabilities and an area/airport shuttle based on availability. When you choose this extended stay property, remember that these award-winning accommodations offer all the comforts of home to serve your needs. From the prominent location to the various features included, we are sure to exceed your expectations. Whether you're staying for a week or a month, we invite you to "Get Comfortable".
 
Overall
2 out of 5
2 out of 5
Rundown facilities
By mlb723 from Houston
Facilities were in poor shape. Front desk staff attempted to make it right but was unable to. She was overworked and forgetful but did try her best.
Customer avatar
Posted by
onJuly 30, 2022
Hello mlb723,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Staybridge Suites Grand Rapids-Airport for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards Platinum Elite member since 2017 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A stylish hotel close to Glasgow, with free Wi-Fi and a pool, hot tub and spa, plus meeting facilities Holiday Inn® Glasgow - East Kilbride  hotel is conveniently located 15 miles from Glasgow Airport  and 15 miles from central Glasgow. If you're driving, you can access the hotel in seven minutes from the M77 or in 15 minutes from the M74. Catch a train to Glasgow Central in 30 minutes from Hairmyres station , less than two miles from the hotel, or East Kilbride station , six minutes' drive away. Holiday makers are only five minutes' drive from  Playsport , with its golf course, skate park and trampolining arena. Wander East Kilbride's old village, less than four miles away, or visit the National Museum of Rural Life , less than a mile away. Shoppers are just 10 minutes' drive from  East Kilbride Shopping Centre . The hotel's nine well-appointed meeting rooms and function suites accommodate up to 250 delegates. A dedicated host will ensure your event runs smoothly, providing catering, equipment and support. Enjoy a meal at the cosy hotel restaurant, where kids stay and eat free. All guests enjoy free WiFi and access to the hotel's extensive health club , with its gym, pool and group fitness classes. Unwind in the spa and sauna, or pamper yourself with massage and beauty treatments.
 
Overall
2 out of 5
2 out of 5
Poor stay
By Anonymous from Hartlepool
Poor hotel
No breakfast left
No clean towels
Bathroom wasn’t the best
Customer avatar
Posted by
onJuly 30, 2022
Hello Valued Guest,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Holiday Inn Glasgow-East Kilbride for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
We look forward to welcoming you back and give us another chance to serve you better.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our hotel in Mississauga offers a complimentary buffet breakfast and is newly refreshed. Discover comfort and convenience at our recently refreshed hotel in Mississauga, where every stay includes complimentary buffet breakfast. Enjoy a variety of healthy hot and cold options to kick-start your day. Prime location for business and leisure. Located just off the Erin Mills Queen Elizabeth Way Freeway exit, our Mississauga hotel is located near the Sheridan Park business hub with corporate offices like Hatch, Siemens, and Ford nearby. Toronto Pearson International Airport is a 20-minute drive. The University of Toronto Mississauga is a quick 7-minute drive, and we're an ideal base for day trips to Niagara Falls or Toronto. Plus, top medical facilities like Credit Valley Hospital and The Plastic Surgery Clinic are close by. Amenities for a perfect hotel stay. Enjoy free parking at our hotel in Mississauga, and take advantage of easy access to Toronto via Clarkson GO Station; just leave your car and hop on the train. After a busy day, unwind in our fitness center, indoor heated pool, or dry sauna. Hosting an event? Our versatile meeting and function spaces accommodate 2-70 guests with catering options. Business travellers will appreciate our fully equipped business center. Explore Mississauga's best nearby attractions. Our hotel in Mississauga is surrounded by scenic trails, shopping malls and restaurants.
 
Overall
2 out of 5
2 out of 5
Stay elsewhere
By Kiki Uk from St. Catharines
Book elsewhere . It seems that this hotel is used for short stay new immigrants to Canada
Customer avatar
Posted by
onJuly 30, 2022
Hello Kiki Uk,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Holiday Inn Express And Suites Mississauga-Toronto Southwest for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards Platinum Elite member since 2017 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Great State College location near Penn State Campus! Stay at the Holiday Inn Express State College @ Williamsburg Sq. and see what State College has to offer! We are ideally located right off I-99, just a few miles from Beaver Stadium, Bryce Jordan Center and Pegula Ice Arena, and within walking distance to shops and restaurants along North Atherton Street. Enjoy the comfort of our modern guest rooms and comfortable amenities, including complimentary high-speed internet and 24-hr fitness center. After a long day, relax in our beautiful outdoor patio with fire pit. Need event space or a wedding room block? Talk to our event team on how to book our 860 sq. ft. of flexible space; ideal for your next board meeting, baby or bridal shower. Let our award-winning hotel and friendly staff make you feel at home when you stay at our State College hotel.
 
Overall
2 out of 5
2 out of 5
No IHG Thank You - One Cup - Dirty Bathroom
By Biz on the Road from Anywhere, US
I reserved two rooms at this property and both my co-worker and I are IHG. My co-worker is Diamond. When we checked in we were not thanked or acknowledged for being IHG members. When the oversight was pointed out, the team member STILL said nothing. There were opportunities when this team member saw us again to say thank you, NOTHING. I was in the lobby numerous times and only ONE team member in the evening greeted guests with a thank you and acknowledged IHG. Amazingly, when we checked out STILL no thank you. Front Desk team members need training on proper customer service.
Regarding the rooms: My co-worker's room was less than serviced and had to ask housekeeping for additional cups (there was only one in the room) and then minimal beverage (K-Cups & Tea Bags). My bathroom was not properly cleaned. Previous guest towel hanging on door. I took a shower and got water on the floor. When I used a towel to wipe it up, it was BLACK. Upon further inspection, it was noticeably dirty behind the door. This means the room does NOT get a thorough cleaning on a routine basis. I did mention my issues when checking out. Again, no thank you or apology.
These issues are could be remedied with customer service and room cleanliness standards training.
This property COULD be an exemplary. Rooms were beautifully appointed, but there's a lot of work to do.
Customer avatar
Posted by
onJuly 30, 2022
Hello Biz on the Road,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Holiday Inn Express State College@Williamsburg Square for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards Gold Elite member since 2021 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience West London at our modern hotel Crowne Plaza London Ealing is in West London, less than 3 miles from Wembley Stadium and Park Royal Business Centre, connected to Centre London by the Central line from Hanger Lane tube station right at our doorsteps. Planning a meeting, day of sightseeing or shopping, you can reach your destination in Central London within 25 minutes. We are well connected with Heathrow Airport (LHR) by A40. Host an event in any of our five meeting rooms, which can seat up to 85 delegates. Our smart breakout café has drinks and snacks to keep everyone going, and our experienced team will ensure things run smoothly. Upgrade to our Business Lounge with a selection of free drinks and canapes served in the afternoon. The hotel is well-placed for major concerts and sporting events at the SSE Arena and Wembley Stadium. Famous West End Theatres, iconic Soho, Notting Hill, Hyde Park and Oxford Street are easily reachable by short tube ride. We are delighted to offer: - Onsite parking - Free Wi-Fi - 24-hours gym - 24-hrs room service The sophisticated West 5 Brasserie offers a selection of international dishes and is a perfect place to celebrate birthdays, anniversaries, or family gatherings. Relax with your friends in our Bar with Sky Sports TV, drinks, or Starbucks coffee.
 
Overall
2 out of 5
2 out of 5
Close to the Tube, but not a hotel we will use again
By Erik-G from Denmark
Hotel was ok, but too many challenges which were handled poorly. Our booking preferences were not considered, door lock did not work after cleaning, IHG points were not given after cleaning free days. In addition breakfast were not of high quality, but the staff here were nice.
Customer avatar
Posted by
onJuly 30, 2022
Hello Erik-G,
We appreciate you for taking the time to leave your valuable feedback and thank you for choosing Crowne Plaza London-Ealing for your travel needs.
We want each of our guests to have a lasting memorable impression of our hotel. I am sorry for the issues you encountered during your time with us. I've shared your feedback with our hotel team, and I am confident that this will be discussed to identify the areas that require improvement.
Your loyalty as IHG One Rewards Gold Elite member since 2005 is valued. We look forward to welcoming you back.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Daytona Beach - Speedway
Holiday Inn Express Daytona Beach - Speedway
Welcome to the Holiday Inn Express Daytona International Speedway Situated in the center of NASCAR racing and within walking distance to Daytona International Speedway . Enjoy the roar of the high octane engines from our newly designed patio and pool deck. When flying in, our closest airport is Daytona Beach International Airport (DAB) only two miles away. While in Daytona enjoy the new Daytona Beach Kennel Club and Poker Room just a short walk from our hotel. Shoppers can spend the day at Tanger Outlets . Take a day trip to the World's Most Famous Beach just six miles away and partake in the breathtaking views of our morning sunrise. The hotel's 24-hour Business Center is available to accommodate all of your business needs. Whether staying for business or for a leisurely getaway, you can enjoy our hotel's comfortable amenities which include a 24-hour fitness center, guest laundry, and complimentary full hot breakfast. The Holiday Inn Express Daytona International Speedway looks forward to welcoming you soon!
 
Overall
3 out of 5
3 out of 5
No room service
By Anonymous from Arlington, GA
We arrived late on Monday and a guest called to complain about the noise, we had a hotel cart, which was difficult to manage and looking for the room was hard to spot. I don’t believe we made loud noises. That was the start of the tone for the hotel. How you are received at the start is a good indication of how the trip ends.
Customer avatar
Posted by
onJuly 30, 2022
Good day Valued Guest,
I hope you're doing great today. Thank you for choosing our Holiday Inn Express Daytona Beach-Speedway, where our guest's needs matter most.
We're sorry to learn about your experience during your time with us. We are determined to provide a safe and pleasant lodging experience. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future.
Your loyalty as new member of IHG One Rewards since 2022 is important to us. We hope you still choose IHG for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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