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    February 14, 2017
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    May 17, 2025
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Corporate's Review Comments
 
The newest addition to the Gateway to the Cumberlands, and home to the University of the Cumberlands, is the Holiday Inn Express Williamsburg, Kentucky! We are located off Interstate 75 exit 11 , near the Kentucky/Tennessee border. We welcome you to experience our hotel and its beautiful surroundings. Perks like our complimentary hot Express Start Breakfast Bar , free high speed WIFI throughout the building and wired Internet in all rooms, microwave and mini fridge in all rooms, indoor heated pool and fitness room facilities all undoubtedly enhance your visit.
 
Overall
2 out of 5
2 out of 5
Not IHG Quality
By adgood1 from Tennessee (TN)
Room was very dirty. Floors were filthy. I took pictures to show to manager, all I got was Sorry.
They did not offer to give any credit, paid full price.
I took a wash cloth and wiped the bathroom floor, the washcloth was black.
Shower pan and walls were also filthy. Apparently not training cleaning crew to use clorax to clean the mold around tub area.
Carpet was also dirty. Wall had stain, so did comforter.
I don't hear any excuses for this just means they are not managing their crew. It's a shame. I have been in competition rooms and never been this dirty, lesser quality competition.
I had to spend 25000 points for this room and had no other rooms to move to. No offer to put points back on my account, not discount offer. This was after they brought me a manager. Just "Sorry"
Oh yes, sink was stopped up too.
Customer avatar
Posted by
onJuly 31, 2022
Hi adgood1,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express Williamsburg for your leisure stay.
Providing an excellent level of hospitality and a comfortable stay is our topmost priority. We sincerely apologize for what happened during your stay. Your comments are very important to us, and I will share your feedback with the upper hotel management team to take necessary action so we can prevent this to happen again.
As our most valued IHG One Rewards Diamond Elite member since 1987, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A smart west London hotel with free, high-speed Wi-Fi, and an inclusive buffet breakfast Holiday Inn Express® London - Earl's Court hotel is a 15-minute stroll from Olympia London exhibition centre and a five-minute walk from West Kensington and West Brompton Tube stations , where trains whisk you into central London in about 20 minutes. The shops, markets and pubs of bustling North End Road are on the hotel's doorstep. Heathrow Airport (LHR) is a 25-minute drive from the hotel. Are you a football fan? The hotel is a 15-minute walk from Stamford Bridge stadium . Explore London's calmer, leafier side with a walk around Hyde Park and Kensington Palace , just 10 minutes away by car. The Natural History Museum and Victoria and Albert Museum are a quick Tube ride away. Grab a bargain at Westfield London shopping center , just 20 minutes away on the Overground train. With on-site parking and its location outside the Congestion Charge Zone the hotel makes an excellent meeting venue . The naturally lit Chelsea Room has space for 25 people. Free tea and coffee keep your team alert and on track. Enjoy free Wi-Fi throughout the hotel. Start your day with the inclusive Express Start Breakfast of sausages, scrambled eggs and baked beans. In the lobby lounge bar , you can enjoy a snack or unwind with friends over a chilled glass of wine or a pint.
 
Overall
3 out of 5
3 out of 5
Comfortable place and well located.
By rafickka from Spain
The hotel is good in terms of cleanliness, tranquility and it is located in an authentic area where you get the chance to find two different metro stations. The worst part is the breakfast which is totally unhealthy.
Customer avatar
Posted by
onJuly 31, 2022
Hi rafickka,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express London-Earl's Court for your leisure stay.
We are pleased to hear that you enjoyed some aspects of your stay with us. It is always our mission to provide great lodging and a comfortable stay to our beloved guests. I'm sorry for the vexation you encountered during your time with us. I will share this review with the upper hotel management team, and we will take the necessary steps to discuss the area that require improvements.
We hope to welcome you back for a more positive experience.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Perched 700m above sea level along the Taebaek Mountain Range in Pyeongchang, Intercontinental Alpensia Pyeongchang Resort is a luxury alpine resort boasting stunning vistas of Mountain Balwang and Alpensia Lake. Inspired by European alpine villages, the resort is located in the Alpensia resort town and is steps away from celebrated ski slopes, Ocean 700 water park, two golf courses and an alpine coaster. Within the resort you'll find exceptional dining, a kids club, spa, and more.
 
Overall
3 out of 5
3 out of 5
Scenic, pleasant surroundings
By Intercontinental S Korea from Los Angeles
We felt comfortable and relaxed at this location…the weather was mild during our stay…the local restaurants had a variety of selections to choose from. A local bakery was especially memorable, they were friendly and the items we ordered were delicious.
Customer avatar
Posted by
onJuly 31, 2022
Hi Intercontinental S Korea,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our InterContinental Alpensia Pyeongchang Resort for your leisure stay.
We are pleased to hear that you enjoyed some aspects of your stay with us. It is always our mission to provide great lodging and a comfortable stay to our beloved guests. I've shared your feedback with our hotel team, and I am confident that they are delighted to hear your kind word of praise.
As our most valued IHG One Rewards Platinum Elite member since 2017, we hope to have you visit again so that we can create another amazing experience for you.
Best Regards,
Melissa P
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
InterContinental Hua Hin Resort is a seaside luxury resort blending Eastern and Western design, alongside sparkling gulf waters. Two accommodation wings feature spacious rooms and suites and a swimming pool at each wing. Relax and rejuvenate at our spa and Fitness Centre, and enjoy exquisite food and drink options at our four restaurants and two bars. Explore Hua Hin, which will charm you with stunning cultural attractions and temples, world-class golf courses, and hillside vineyards.
 
Overall
3 out of 5
3 out of 5
Great swimming pool but service was lacking
By Deswam from Kuala Lumpur
Service at bfast from chef to servers was poor. Staff were not friendly. No warm. Only Tom was nice and polite.
The staff walked us escorted us to our room, she didn’t know much about hotel restaurants.
Pillows were too soft.
Service at azure was great especially Pookie, Madiaw. The bellboys were nice and helpful.
Love the pools.
Customer avatar
Posted by
onJuly 31, 2022
Hi Deswam,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our InterContinental Hua Hin Resort for your leisure stay.
We are pleased to hear that you enjoyed some aspects of your stay with us. It is always our mission to provide great lodging and a comfortable stay to our beloved guests. I want to offer our sincerest apology for the shortcoming with our staff and some aspects of your stay. I've shared your feedback with our hotel team, and I am confident that will take the necessary steps to discuss the areas that require improvement.
As our most valued IHG One Rewards Platinum Elite member since 2019, we hope to have you visit again so that we can create another amazing experience for you.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University . If you're visiting the hotel for work in Kalamazoo, you can rely on the free high-speed, Wi-Fi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer , Stryker and Borgess Medical Center are within miles. Leisure guests can enjoy amazing attractions in and around Kalamazoo, Michigan. Known as one of the top 10 beer cities in the US, the craft beer industry has been brewing since 1985. We also have a wide variety of bicycle trails for all levels of expertise. The Kal-Haven trail ends at the beautiful shore of Lake Michigan. Our great location is also near two dozen golf courses, and is home to the Wings Event Center . You can begin each morning with our Express Start Hot Breakfast , and after a busy day unwind in the indoor pool or sweat off stress in the 24-hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
 
Overall
3 out of 5
3 out of 5
Terrible Experience
By Quemoney
The cleanliness of the bathroom was atrocious. Not only was the floor disgusting dirty, there were hairs in and around the shower. The toilet seat was also not secured so it was an experience using the toilet.
Customer avatar
Posted by
onJuly 31, 2022
Hi Quemoney,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our
Holiday Inn Express And Suites Kalamazoo West for your leisure stay.
We want each of our precious guests to have a memorable experience with us. I am sorry for the issues you encountered during your time with us. Your comments are a great opportunity so we can make it right. I have shared your sentiments with our upper hotel management team so we can do better to avoid the same issues occurring in the future.
As our most valued IHG One Rewards Gold Elite member since 2022, we hope to have you visit again so that we can create another amazing experience for you.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University . If you're visiting the hotel for work in Kalamazoo, you can rely on the free high-speed, Wi-Fi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer , Stryker and Borgess Medical Center are within miles. Leisure guests can enjoy amazing attractions in and around Kalamazoo, Michigan. Known as one of the top 10 beer cities in the US, the craft beer industry has been brewing since 1985. We also have a wide variety of bicycle trails for all levels of expertise. The Kal-Haven trail ends at the beautiful shore of Lake Michigan. Our great location is also near two dozen golf courses, and is home to the Wings Event Center . You can begin each morning with our Express Start Hot Breakfast , and after a busy day unwind in the indoor pool or sweat off stress in the 24-hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
 
Overall
3 out of 5
3 out of 5
Terrible Experience
By Quemoney
The cleanliness of the bathroom was atrocious. Not only was the floor disgusting dirty, there were hairs in and around the shower. The toilet seat was also not secured so it was an experience using the toilet.
Customer avatar
Posted by
onJuly 31, 2022
Hi Quemoney,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Kalamazoo West for your leisure stay.
We want each of our precious guests to have a memorable experience with us. I am sorry for the issues you encountered during your time with us. Your comments are a great opportunity so we can make it right. I have shared your sentiments with our upper hotel management team so we can do better to avoid the same issues occurring in the future.
As our most valued IHG One Rewards Gold Elite member since 2022, we hope to have you visit again so that we can create another amazing experience for you.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Camas-Vancouver, WA near Major Business Parks, Tech Center Dr area, Dining and Shopping Welcome to a Pet Friendly Holiday Inn Express & Suites Camas-Vancouver, Washington. Conveniently located just north of the Portland International Airport (PDX) and less than 1 mile from Hewlett Packard, Peace Health, Banfield Animal Hospital, and Fisher Investments. With easy access off Interstate 205 and State Route 14, the Holiday Inn Express & Suites Camas-Vancouver puts you right in the heart of Vancouver's fast growing east side. Known as a gateway city to the Columbia River Gorge. The Camas / Vancouver area is a great hub for a number of northwest activities and day trips to include Harmony Sports Complex, Fort Vancouver, Mt. St Helen's, Multnomah Falls, Columbia River Gorge Wine Tasting, and the Oregon Coast. Our accommodations also offer free Wi-Fi, parking and hot buffet style breakfast . Maintain your workout routine at our 24-hour fitness center or go for a swim in our indoor pool. Each room is equipped with a microwave, mini-refrigerator, coffee maker, flat panel TV, multiple power and charging outlets, black-out shades, hair dryer, iron and ironing board. Other features of our hotel include easy access and walking distance to a number of local eateries and boutique shopping, and an easy to find location near the Columbia Tech Center.
 
Overall
3 out of 5
3 out of 5
Time for new ownership
By Dave the Boat Guy from Washington
This hotel is tumbling and is in need of new management and ownership, or time to be part of another chain. We checked in to a very rude person and phoned to inform him of problems with the room. Nothing was fixed and we never heard back. USB plugs that don't work, loose plumbing fixtures. The parking lot lines are invisible and needed painting last year. The breakfast is the brightest spot on this hotel, with a person that is non-stop keeping everything clean and stocked. The swimming pool had been broken for several weeks according to staff. We left and left a message for the Manager to call us but never got the call. She was already gone at 9am when we checked out.
Customer avatar
Posted by
onJuly 31, 2022
Hi DBoatGuy,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Camas-Vancouver for your leisure stay.
We want each of our precious guests to have a memorable experience with us. I am sorry for the issues you encountered during your time with us. Your comments are a great opportunity so we can make it right. I have shared your sentiments with our upper hotel management team so we can do better to avoid the same issues occurring in the future.
As our most valued IHG One Rewards Diamond Elite member since 1991, we hope to have you visit again so that we can create another amazing experience for you.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Embrace the spirit of the Roaring Twenties at voco The Tiger Hotel, Columbia, MO, a Columbia landmark exuding historic charm. Experience upscale amenities in our designer suites with free Wi-Fi and captivating city views. Savor culinary delights at our four restaurants including Glenn's Cafe, and the Vault, our cocktail lounge. Located downtown, we are near the University of Missouri, University Hospital, Columbia Regional Airport and the scenic trails of Rock Bridge Memorial State Park. Visit The District, a lively hub of boutiques, eateries, and bars, and catch a game at Faurot Field. As the only 4-diamond property in the area, our full-service hotel offers unparalleled hospitality, ensuring a memorable stay in Columbia.
 
Overall
5 out of 5
5 out of 5
Beautiful hotel
By Bbrashears91 from Mound city Mo
The hotel was very beautifully decorated and the food was spacious the bathroom was huge lots of amenities in the room
Customer avatar
Posted by
onAugust 1, 2022
Thank you for leaving us a wonderful 5-star review! We’re so happy to hear that you had a great stay and that your expectations were met during your time with us. We’re also delighted to hear that you liked the contemporary charm of our hotel’s decor and enjoyed the food.
Sabrina P. - voco The Tiger Hotel
0points
0of 0voted this comment as helpful.
 
Discover the enchanting ambiance of the voco St. James Hotel, exuding old-world charm, Southern hospitality, and French Colonial architecture. Located on Magazine Street near the French Quarter, our historic hotel grants easy access to renowned attractions like The National WWII Museum, Bourbon Street, and Caesars Superdome. Start your day with a famous beignet from Cafe du Monde. Stroll the Garden District and admire magnolia-lined streets and Southern mansions. Savor Cajun-style dishes and the captivating sounds of jazz. Our guestrooms feature plush bedding, free Wi-Fi, and balconies with picturesque views. Relax in our inviting courtyard and enjoy our cozy dipping pool. From a locally inspired arrival amenity to onsite dining and pet friendly accommodations, we are dedicated to making your stay in New Orleans unforgettable.
 
Overall
5 out of 5
5 out of 5
Domini made our experience
By B&D Bou from Memphis, TN
Our stay at the St. James was excellent, but one person really made our hotel experience wonderful. Domini was friendly and welcoming to our whole family, including our two children. Her service was spectacular, and her conversation was even better. We felt like we were talking to an old friend. Domini, if you are ever in Memphis, please look up Brian and Dominique Bougard. We enjoyed you!
Customer avatar
Posted by
onAugust 1, 2022
Thank you so much for your 5-star review, Brian and Dominique! The happiness of our guests sits at the heart of everything we do, so we’re delighted to hear how much you and your family enjoyed your time with us, and how welcoming Domini made you feel. We’d like to thank you for taking the time to leave your wonderful feedback.
Sabrina P. - voco St. James Hotel
0points
0of 0voted this comment as helpful.
 
Experience the vibrant energy of Miami at Hotel Indigo® Miami Brickell. Nestled in the upscale Brickell neighborhood, our 4-star boutique hotel is steps from the bustling Brickell City Centre, full of upscale restaurants, bars, shops, and entertainment. Explore Miami's attractions with ease using the free Metromover or trolley. Visit the iconic Bayside Marketplace, Kaseya Center, and Adrienne Arsht Center for the Performing Arts. For beach lovers, Miami South Beach is just a quick trip on the Metrorail. Our chic hotel offers convenience and comfort, with flexible meeting space, an outdoor pool, and a trendy neighborhood eatery and bar. We also proudly welcome all AAA and CAA members to stay with us at our Three Diamond rated hotel and explore all Miami has to offer. Experience the essence of Miami at Hotel Indigo® Miami Brickell.
 
Overall
4 out of 5
4 out of 5
Nice hotel and location
By Melody Jay from Pennsylvania
Great location, clean and comfort hotel. Has a beautiful outdoor restaurant with great food & drinks. I would recommend it.
Customer avatar
Posted by
onAugust 1, 2022
Thank you for your review! We aim to offer our guests a comfortable, welcoming, and vibrant experience. Therefore, we're happy to hear your room met your expectations and that you enjoyed our beautiful outdoor restaurant.
We appreciate you taking the time to leave a review of your stay and recommending us to others.
Sabrina P. - Hotel Indigo Miami Brickell
0points
0of 0voted this comment as helpful.
 
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