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    February 14, 2017
  • Last review comment
    May 17, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Experience something different at voco® St. Augustine – Historic Area. Set on Anastasia Island, near the St. Augustine Historic District, our lifestyle hotel blends art deco style and a playful spirit. Ride the trolley down the cobblestone streets of St. Augustine's Old Town. Dine on a terrace overlooking the Colonial Quarter. Explore exciting attractions, including the Lightner Museum, St. Augustine Lighthouse, and the Alligator Farm. Enjoy an outdoor concert at The Amp or head to the beautiful Atlantic beaches nearby. Cozy up in designer rooms with refrigerators and invigorating showers. Swim in our outdoor pool and lounge on the sundeck. Enjoy local seafood and coastal fare at our restaurant, BLVD Bistro. Indulge in exactly what you need.
 
Overall
5 out of 5
5 out of 5
Friendly staff and nice clean comfortable beds!
By Geegee from Fl
The experience overall was very welcoming and relaxing. The rooms were clean and comfortable. The staff was friendly and helpful. The property felt well maintained and in a great location! We enjoyed our stay and plan on visiting again soon.
Customer avatar
Posted by
onAugust 5, 2022
We’d like to thank you for giving us a fantastic 5-star review, Geegee! Our hotel captures an art deco style with contemporary features, in a central location, for your convenience, so we’re delighted to receive your feedback on its location and maintenance. We’re so happy to hear that the cleanliness and comfortability of your room met your expectations. Our hotel staff strive to ensure our guests feel happy and relaxed, so your great feedback really means a lot to us.
We’ll see you again soon!
Sabrina P. - voco St. Augustine
0points
0of 0voted this comment as helpful.
 
Experience something different at voco® St. Augustine – Historic Area. Set on Anastasia Island, near the St. Augustine Historic District, our lifestyle hotel blends art deco style and a playful spirit. Ride the trolley down the cobblestone streets of St. Augustine's Old Town. Dine on a terrace overlooking the Colonial Quarter. Explore exciting attractions, including the Lightner Museum, St. Augustine Lighthouse, and the Alligator Farm. Enjoy an outdoor concert at The Amp or head to the beautiful Atlantic beaches nearby. Cozy up in designer rooms with refrigerators and invigorating showers. Swim in our outdoor pool and lounge on the sundeck. Enjoy local seafood and coastal fare at our restaurant, BLVD Bistro. Indulge in exactly what you need.
 
Overall
1 out of 5
1 out of 5
Not worth the price
By Lowstar from Alabama
Amenities and breakfast not as advertised, pool is quite small but hotel at least is walking distance to downtown St Augustine . This is a 2 star hotel disguised as a 3 star hotel.
Customer avatar
Posted by
onAugust 5, 2022
We’d like to express our sincere apologies for not meeting your expectations on this occasion, and we’d like you to know that your feedback is very important to us. We understand the importance of being near to shops and entertainment outlets in the city, for convenience, so we’re pleased to hear that you found our hotel’s central location ideal.
Thank you for taking the time to leave your sentiments regarding your recent stay.
Sabrina P. - voco St. Augustine
0points
0of 0voted this comment as helpful.
 
Experience the vibrant energy of Miami at Hotel Indigo® Miami Brickell. Nestled in the upscale Brickell neighborhood, our 4-star boutique hotel is steps from the bustling Brickell City Centre, full of upscale restaurants, bars, shops, and entertainment. Explore Miami's attractions with ease using the free Metromover or trolley. Visit the iconic Bayside Marketplace, Kaseya Center, and Adrienne Arsht Center for the Performing Arts. For beach lovers, Miami South Beach is just a quick trip on the Metrorail. Our chic hotel offers convenience and comfort, with flexible meeting space, an outdoor pool, and a trendy neighborhood eatery and bar. We also proudly welcome all AAA and CAA members to stay with us at our Three Diamond rated hotel and explore all Miami has to offer. Experience the essence of Miami at Hotel Indigo® Miami Brickell.
 
Overall
3 out of 5
3 out of 5
Broken Appliances And MIA Services
By Eliizzy from New York
Hotel is great. Very Clean. Staff is fine, but on random days there is no room service. I stay here for work and often times take calls from the room, so I dont have a ton of time to go out and get food. Room Service is important to me and it was not available. Not to mention the phone didnt work in my room, nor was there a television remote in my room. These little things add up and can be very annoying, especially during a work trip.
Customer avatar
Posted by
onAugust 5, 2022
Thank you for your review, Eliizzy. We're happy to hear that you found the cleanliness of our hotel met your expectations. We understand the importance of room service to our guests, like yourself, travelling for business, so we’re disappointed to hear that on certain days the standard of room service appears to have fallen below the premium service we strive for. We’d like to thank you for staying with us and express our appreciation for your continued loyalty. Your sentiments have been reviewed for the purposes of continuous improvement of our services. We would also kindly ask you to reach out to the hotel directly via telephone or email so that we can investigate this further.
Sabrina P. - Hotel Indigo Miami Brickell
0points
0of 0voted this comment as helpful.
 
A smart, modern hotel less than 15 minutes' drive from Cheltenham, with top-of-the-line conference facilities, a bar, restaurant, swimming pool and more. The hotel is just off the M5 and about an hour's drive from both Bristol International Airport (BRS) and Birmingham Airport (BHX). It's an 11-minute walk to the nearest bus stop, which takes you directly to the center of Gloucester. Here on a break? Gloucester Cathedral a Harry Potter filming location is 11 minutes' drive from the hotel, and Gloucester Quays and Gloucester Docks are only about two minutes from there. For racegoers, there is easy access to Cheltenham Racecourse, 9.7 miles, Or catch a game at Kingsholm Stadium, home ground of Gloucester Rugby less than 2 miles from the hotel. You can host a meeting or event for up to 130 delegates at the hotel’s conference center and your guests can take advantage of free parking and Wi-Fi. Our staff will make sure your event runs smoothly, whether it’s a party presentation or informal gathering. You can enjoy a tasty breakfast or all-day dining and catch up with friends over a drink in our open lobby. Kids stay and eat free
 
Overall
1 out of 5
1 out of 5
Worst Hotel ever.
By Excelsior2000 from Manchester, UK
the hotel room was not cleaned and was not a present experience. The check-in process was so painful and the receptionist never helped.
Customer avatar
Posted by
onAugust 5, 2022
Hi Excelsior2000,
We appreciate your feedback and for choosing our Holiday Inn Gloucester - Cheltenham.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management to ensure they will do something about it. I also sent you a private message to extend our apology.
Thank you for your loyalty as one of our IHG One Rewards Diamond Elite members since 2006. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Ameriplex Business Park Near Indianapolis International Airport (IND). The Holiday Inn Indianapolis Airport located in Ameriplex Business Park with convenient Interstate Access to I-70, is only 3 miles from the Indianapolis International Airport (IND) and we offer 24/7 Complimentary Airport Shuttle. Located just 15 minutes from Downtown Indianapolis, Lucas Oil Stadium, Indiana Convention Center and Indianapolis Motor Speedway. Located in Ameriplex Business Park which includes local tenants such as Rolls Royce, FedEx, Pepsi, Kuehne Nagel and LIFT Academy. We are just minutes from the Shops at Perry Crossing, situated in a serene location with access to a walking nature trail. Burger Theory is a gourmet burger concept, offering local craft beers and delicious original hand-crafted cocktails. Enjoy breakfast, lunch, dinner, in our fresh concept. Guests love our amenities, which include free wireless high-speed Internet access, Keurig coffee makers, 42" Flat Screen HD TVs with DirecTV, complimentary parking, and a Fridge/Microwave in each room. Our upscale 4,000 square feet flexible event space can host up to 360 people that features drop-down AV screens and ceiling-mounted LCD projectors. Our Executive Board Room is the perfect private meeting space with permanent seating for eight. Let the Award-Winning Holiday Inn Indianapolis Airport exceed your travel expectations.
 
Overall
1 out of 5
1 out of 5
Malfunctioning Shower
By Boodled from Georgia
Checked in 6/27/22..No Problem.
The morning of 6/29/22 the shower broke before I had a chance to use it. Went to front desk @5:45 and informed them of the problem. They said they'd get it repaired ASAP. I got back to the hotel around 8:15pm and discovered the shower had not been fixed. I called the front desk and complained..They claimed they were extremely busy and couldn't relocate me to another room. They said they would try to call Maintenance. Maintenance showed up around 9:25pm, fiddled around with it until 10:15 and said "I have no idea how to fix it". I checked out at 4:50am 6/30/22 and asked the clerk to hve the Mgr call me ASAP. The clerk suggested I should get two nights worth of points for not having the shower for two nights. The next time I checked into the hotel was 7/13/22 and the Mgr happened to be standing at the front desk. I asked her why I never got a call and she said she was never told of the problem. She offered me 1500 points for my trouble and I refused it, thinking I deserved more. I later (7/20/22) got am email from the Mgr upping her offer to 5000 points, which I replied to that I thought I deserved more. She has never answered that email. I followed it up with another email to her on 7/25/22 which she has not responded to. I believe I deserve more than 5000 points for not having a working shower for two mornings. Let me know if you need more information.
Thanks,
Don McCauley
Priority #360588668
Customer avatar
Posted by
onAugust 5, 2022
Hi Valued Guest,
We appreciate your feedback and for choosing our Holiday Inn Indianapolis Airport.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management to ensure they will do something about it. I also sent you a private message to extend our apology.
Thank you for your loyalty as one of our IHG One Rewards Platinum Elite members since 1995. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express San Antonio-Airport North
Holiday Inn Express San Antonio-Airport North
North San Antonio Hotel near San Antonio Airport The Holiday Inn Express Airport North is located six miles from the airport in a quiet cul-de-sac off Highway 281 (San Pedro Avenue) in North Central San Antonio . The hotel is located in the Hollywood Park neighborhood of San Antonio, and both business and leisure travelers will enjoy a comfortable stay in close proximity to a variety of restaurants, shopping, and entertainment. The hotel is on Highway 281 North (San Pedro Avenue) near Thousand Oaks and provides quick access to major San Antonio highways, including Loop 410 and Loop 1604. Corporate guests appreciate convenient access to Tesoro, Chase and Valero. The South Texas Spine and Surgical Hospital and Methodist Stone Oak Hospital are just a few miles away from the hotel in the Stone Oak area of North San Antonio. We are just minutes from Camp Bullis and Ft. Sam Houston. It is a short drive south on Highway 281 to scenic downtown San Antonio, The San Antonio Riverwalk, Trinity University, Incarnate World College and Blossom Athletic Center. Leisure travelers will enjoy shopping at nearby North Star Mall and The Shops At LaCantera. SeaWorld San Antonio and Six Flags Fiesta Texas are easily accessed from the hotel. When business is done, relax and enjoy a round of golf at nearby Silverhorn Golf Course or travel a few minutes north on Highway 281 to PGA championship golf courses at TPC San Antonio. View Less
 
Overall
1 out of 5
1 out of 5
Won't Stay here again unfortunately.
By Shorty1307 from OKC
We were highly disappointed in the cleanliness of the hotel and just didn't feel that safe in that area. Our hotel room was so dirty that we were afraid to even eat the breakfast.
Customer avatar
Posted by
onAugust 5, 2022
Hi Shorty1307,
We appreciate your feedback and for choosing our Holiday Inn Express San Antonio-Airport North.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management to ensure they will do something about it. I also sent you a private message to extend our apology.
Thank you for your loyalty as one of our IHG One Rewards members since 2021. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Seaside Hotel's Alluring Coastal Location Delights Visitors You can view exhibits at the Monterey Bay Aquarium, catch the waves at Del Monte Beach and much more while lodging at Holiday Inn Express® At Monterey Bay hotel in Seaside. Off Hwy 1, the hotel's location near Monterey Peninsula Airport, two blocks from the beach and 2.5 miles from downtown Monterey, is ideal. Incredible attractions abound in the Seaside, CA area, and the hotel's leisure guests enjoy easy access to them all. Carmel-by-the-Sea is seven miles away. You can test your swing at Pebble Beach Golf Links, America's greatest public golf course, before exploring famed Cannery Row or indulging in fresh seafood at Old Fisherman's Wharf. For high-speed thrills, check out the races at Mazda Raceway Laguna Seca. If you're visiting for work in Seaside, CA, the hotel's free Wi-Fi access and a 24-hour Business Center help you keep in touch with the office. Also, the hotel's location near Monterey Peninsula Airport means flying into Seaside is an easy option. The Naval Postgraduate School and the Defense Language Institute Foreign Language Center are both within four miles of the hotel. During your visit, you can begin every fun-filled day at the free, hot breakfast bar. After a day of work or sightseeing, unwind in the heated, outdoor pool and whirlpool or work out in the well-equipped Fitness Center. For a wonderful Seaside stay, please book now.
 
Overall
1 out of 5
1 out of 5
Poor management and noncompliant with the ADA
By Pjgraham62 from CA
This is not a typical Holiday Inn Express. It looks to be a converted older motel, with outdoor room access. The lobby and breakfast areas have been recently renovated, but the rooms are musty and dated. Because of issues I had here last summer, I called direct to confirm that the ADA pool lift chairs were now operational. I asked for maintenance to test them, and to contact me if for some reason they were still not working. I was assured that I would be able to get lifted from my wheelchair to the pool and hot tub. Well, that wasn't the case. The manager was not available on the weekend, but I was told that she would call me 1st thing Monday. That didn't happen. I gave her an extra day, before I left a voicemail on Wednesday - which she has not bothered to answer. As a Platinum Elite member, I have never been treated so poorly. I will be reaching out to IHG Corporate to file a complaint. This property should not be flying the IHG brand.
Customer avatar
Posted by
onAugust 5, 2022
Hi Pjgraham62,
We appreciate your feedback and for choosing our Holiday Inn Express At Monterey Bay.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management to ensure they will do something about it. I also sent you a private message to extend our apology.
Thank you for your loyalty as one of our IHG One Rewards Platinum Elite members since 2006. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Stay in the heart of Sukhumvit , a buzzing shopping, nightlife and business district. Phrom Phong BTS Skytrain station is just a 5-minute walk from the hotel and a 7-minute walk away from Asoke MRT Skytrain station, providing guests with easy access to travel anywhere in Bangkok . We are a 45-minute drive away from Suvarnabhumi International Airport and 30-minute drive to Dong Muang International Airport via Expressway. Bangkok 's major shopping and entertainment district is a walking distance from the hotel; Terminal 21, the luxury shopping complex and lifestyle district 'Emporium and EmQuartier'. Hop on the Skytrain and you will arrive at CentralWorld, Siam Paragon, Siam Discovery, Platinum Fashion Mall and Chatujak weekend market. Enjoy a stroll in the green surroundings of Benjasiri Park. Be spoilt for choice with myriad dining options from local to international cuisines at hotel and surroundings. The hotel is amid global companies and regional offices, and hospitals within a 10-minute drive include Samitivej Hospital and Bumrungrad Hospital. Our Executive Club Lounge privileges include personalised arrival and departure experience, gourmet breakfast, all-day light refreshments, private meeting room, evening canapes and cocktails. Stay connected with free Wi-Fi in guest rooms and public areas. Meetings, events and weddings are delivered with service excellence by our dedicated events specialists.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Quin- from Bangkok
I've stayed at the HI Bangkok Sukhumvit 4 times in the last three months. The location is good for my work and overall stay is okay for the price.
Last stay, though, was terrible after I check out I realize that I forgot a charger in the room and call to the hotel. The staff call back a moment later and tell me that there was nothing left in the room, I mentioned that the room I stayed in (2224) does not have a power outlet over the working table so I have to plug it in underneath the table which kept it out of sight, he insists to look further to my request and hung up the phone.
I went back to the hotel to get my car, talk to the FO about the charger and the same thing happen again, ask about the stay does not appear on the IHG app as i book direct, she misunderstood and told me that another staff has already given me the welcome points (which to this date is not). After a while I left, disappointed.
One thing to mention is I’ve never been upgraded to another type besides the standard room so don’t expect any significant upgrade.
Overall the location and food are good for the price even the place is a bit old but do not expect anything from the staff. Better try a different place.
Customer avatar
Posted by
onAugust 5, 2022
Hi Quin-,
We appreciate your feedback and for choosing our Holiday Inn Bangkok Sukhumvit.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management to ensure they will do something about it. I also sent you a private message to extend our assistance.
Thank you for your loyalty as one of our IHG One Rewards Diamond Elite Ambassador members recently. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Frisco Legacy Park Area is centrally located and provides easy access to Riders Field (formerly Dr. Pepper Ball Park), FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and much more. Stroll through Central Park or shop at Stonebriar Centre and The Shops at Legacy for not just shopping but dining and entertainment options. Business travelers will appreciate that we keep you connected with our free WiFi, as well as copy and printer services in the 24-hour business center. Riders Field, formerly known as Dr Pepper Ball Park, Snapple, Ericsson, Oracle, and Siemens are just a few of the companies that call Frisco their home base. Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 44-inch LCD TV, workstation, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our onsite Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Enjoy value and comfort with the Holiday Inn Express Frisco Legacy Park Area.
 
Overall
1 out of 5
1 out of 5
Under construction
By Jewelbox22 from Frisco
Hope it gets better, lovely area of Frisco poor staff guest service and no disclosure of construction and no pool open
Customer avatar
Posted by
onAugust 5, 2022
Hi Jewelbox22,
We appreciate your feedback and for choosing our Holiday Inn Express Frisco Legacy Park Area.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management for a proper workaround. I also sent you a private message to extend our apology.
Thank you for your loyalty as one of our IHG One Rewards Diamond Elite members since 2018. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center. Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina. The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events. We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
 
Overall
1 out of 5
1 out of 5
Poor Service
By Jamarq55 from TX
We waiting 5 hours to attain our pre booked room due to rooms not being ready. We arrived to our planned event late. The room we received was old, Smelly, a Stained toilet, and a stained shower. The Tile was coming off the floor, a dirty /stained carpet, and electrical outlets didn’t work. The fridge and microwave were connected with a multiple outlet connector which was sparking in the middle of the night. Horrible experience…
Customer avatar
Posted by
onAugust 5, 2022
Hi Jamarq55,
We appreciate your feedback and for choosing our Holiday Inn Corpus Christi Downtown Marina.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management for a proper workaround. I also sent you a private message to extend our apology.
Thank you for your loyalty as one of our IHG One Rewards Platinum Elite members since 2013. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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