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    February 14, 2017
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    May 17, 2025
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Corporate's Review Comments
 
Our Lufkin, Texas hotel is peaceful & stylish Are you headed to Texas on business or in need of a break from the stress of life? Regardless of your reason, the Holiday Inn Express Hotel & Suites South of Lufkin stands ready to meet your travel needs. Our hotel in Lufkin, Texas is surrounded by the lush forests of Eastern Texas, where parks and lakes abound to help you escape into nature. Our Lufkin hotel in Southeastern Texas is surrounded by beautiful wilderness, giving visitors the chance to participate in popular activities such as bird watching in one of Lufkin's many parks or bass fishing at the Sam Rayburn Reservoir. However, this convenient Lufkin, TX hotel is also just minutes from the unique western culture & spirited arts of downtown Lufkin. Business travelers will benefit from our Lufkin lodging's location on Highway 59 and near Highway 69 because of its close proximity to Houston and Dallas/Fort Worth.Our hotel's on-site meeting room, business center & free high-speed Internet access will keep you updated with others while you travel. At this Lufkin, Texas hotel, you and your guests can enjoy several choice hotel amenities, such as the free high-speed, wireless Internet access, a relaxing swimming pool and a daily free hot breakfast bar that serves our delicious, signature cinnamon rolls. Don't settle for other discount lodgings in Texas when you can enjoy the comfort of our charming Lufkin, Texas hotel.
 
Overall
2 out of 5
2 out of 5
Horrible room
By MorganS
I reserved two king suites for check in after 3pm on July 23rd. When we arrived they told us neither room was ready, however we had a wedding to get ready for. They were able to get room 414 for my parents to stay in and for all of us to get ready in. I told the front desk lady that we would not be back till around midnight. She assigned room 118 for me and told me it would be ready by the time we returned. We ended up returning to the hotel around 1am. I went upstairs gathered my things and went to 118. Room 118 is inches from the laundry area for housekeeping and not a completely finished king suite. The room had a bed and a chair, but no sleeper sofa. It also had some lights that did not work. I laid down and proceeded to sleep. Around 0800 on July 24th I was woken up by slamming of a door and loud laughing. I am someone who takes medication at bedtime that makes me sleepy. I can sleep through a fire alarm because of this medication. I waited for it to quit being so loud for an hour. The loud talking and banging things around continued. This room should not be used if another room of any kind is available. Check out is noon. We checked out about 3 hours prior to the designated time. When we checked out of our rooms I spoke with the girl at the front counter. She told me someone would call and talk to me about my experience on Monday, July 25th. I did not receive a phone call from anyone about my experience. Room 118 in this hotel should not be used for a guest when there are other rooms available. They had plenty of time to clean other rooms for me to stay in. I paid the same rate for mine and my parents room, however mine was terrible. I would not stay here again if this is my experience every time.
Customer avatar
Posted by
onAugust 5, 2022
Hi MorganS,
We appreciate your feedback and for choosing our Holiday Inn Express Lufkin South.
Thank you for taking the time to write such a detailed review. I'm sorry to hear you have issues staying at our hotel. I will provide your comment to our hotel management for a proper workaround. I also sent you a private message to extend our assistance.
Thank you for your loyalty as one of our IHG One Rewards members since 2021. Guest like you is the reason we want to do better.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Holiday Inn Express & Suites Augusta West- Fort Gordon Area! Augusta’s most modern Holiday Inn Express & Suites hotel is centrally located to many of the city’s businesses and attractions. Our hotel is perfectly situated on Jimmie Dyess Parkway less than a mile off Interstate 20 and just a five minute drive to Interstate 520. Business travelers will benefit from the proximity of our hotel to many nearby companies including Club Car, John Deere, Georgia Iron Works, E Z Go and Amazon. The hotel is just 3 miles from Fort Gordon's Gate #1, the current home for the Cyber Center of Excellence, the United States Army Signal Corps and NSA Georgia. Our nonsmoking hotel offers easy access to attractions including the Lady A Amphitheater, the James Brown Arena, and Historical Downtown Augusta. Hotel guests can enjoy various amenities during their stay such as a seasonal outdoor pool, a 24 hour fitness center equipped with state of the art equipment, and a family friendly lobby which includes hot, fresh coffee 24 hours a day. The Holiday Inn Express & Suites Augusta West offers everything to make your next stay a great one, from our free Wi-Fi to our complimentary hot and cold breakfast buffet. No matter what brings you to Augusta, our hotel promises to deliver the quality amenities you deserve and the outstanding service you have come to expect from our brand.
 
Overall
2 out of 5
2 out of 5
Hotel Review
By Bubba0315
The hotel did not have any room service or housekeeping available. Asked for extra towels one morning and did not receive it any, had to call down to front desk three times. The bed sheets where dirty at the end of the bed. The living room couch was also dirty and had stains on it. Poor wifi signal
Customer avatar
Posted by
onAugust 5, 2022
Hi Bubba0315,
Thank you for your candid review of our hotel. I am very pleased that you found our Holiday Inn Express Augusta West - Ft Gordon Area for your leisure travel needs.
We always want to make sure we are aligned with our guest's experiences. I'm sorry for the issues you experienced during your stay. I have sent this concern to our upper hotel management for improvement.
Your loyalty for being an IHG One Rewards member recently will motivate us to do better. Looking forward to hosting your stay again.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites New Braunfels, the most modern and conveniently located hotel in New Braunfels, Texas. Featuring the innovative Formula Blue design, our hotel offers contemporary décor, thoughtful amenities, and a comfortable stay for both business and leisure travelers. Ideally situated along I-35 near HWY 46, guests enjoy easy access to a wide range of local attractions, including the Gruene Historic District, Comal and Guadalupe Rivers, Landa Park, Schlitterbahn Waterpark, and Natural Bridge Caverns. Corporate travelers will also appreciate our proximity to major businesses such as Caterpillar, Tyson, General Electric, Hunter Industries, Marathon Petroleum, and the Walmart Distribution Center. Guests at the Holiday Inn Express & Suites New Braunfels can enjoy a range of premium amenities designed for comfort and convenience. Start your day with our complimentary hot breakfast, featuring a variety of fresh and hearty options. Stay active at your leisure in our 24-hour fitness center or unwind in our outdoor pool. For added comfort, all guest rooms are stocked with high-quality Dove bath products. Guests can also enjoy fresh, made-to-order coffee 24/7 from our new bean-to-cup coffee machine located in the lobby—each cup brewed just for you.
 
Overall
2 out of 5
2 out of 5
Power Outage ruined a great stay
By M.Martinez01 from Texas
There was a power outage from 2am Til morning. Pitch black halls and I couldn’t get a hold of staff. Staff was actually locked outside unable to enter the hotel in the morning. O
Customer avatar
Posted by
onAugust 5, 2022
Hi M.Martinez01,
I am very pleased that you found our Holiday Inn Express New Braunfels for your leisure travel needs.
We always want to make sure we are aligned with our guest's experiences. I'm sorry for the issues you experienced during your stay. I have sent this feedback to our upper hotel management for improvement.
We want to gain your trust and loyalty again as our valued guest. Looking forward to hosting your stay again.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to our hotel in Suburban Countryside, IL. Neighboring Burr Ridge and LaGrange, nearby attractions include Brookfield Zoo and Flagg Creek Golf Course. Sports enthusiasts desire our close proximity to The Max Athletics Exposition Center, SeatGeek Stadium, and Hawthorne Race Course. Local outdoor shopping at upscale Oak Brook Center is nine miles away. Banquets are our business! Each of our four unique ballrooms creates the perfect setting for a memorable wedding or special celebration! Meeting planners value our flexible meeting options, including 25,000 sq. ft. of function space and our close proximity to local offices such as BNSF, Caterpillar, General Motors, and UPS. Situated along Historic Route 66, the hotel's revitalized appearance is reflected in the 180 sophisticated guest rooms and suites, updated function space, redesigned indoor recreational center, and elegant lobby! Guest rooms feature microwave and refrigerator, Keurig, 43" flat panel TV, and free Wi-Fi. The one-of-a-kind Olympic size pool, children's pool, and Fitness Center are a family favorite! Come enjoy dining at Jameson's Charhouse, a Chicagoland favorite for Black Angus steaks, chops, and fresh fish! All hotel amenities cater to your stay, whether business or leisure!
 
Overall
2 out of 5
2 out of 5
Great location… not the hotel it was in the past
By Anonymous from Palm Harbor, FL
I’m sorry, I was not happy with my stay… I have stayed at this hotel for over 35 years, even had my wedding reception there… came back to town for visits, funerals, and weddings. This trip I was there for my fathers funeral, I received no discount, they did not change my bed, take out my trash, or give me fresh towels in 6 days. The elevator was broken, the ice machine on our floor only worked for two days, the parking was awful. Most of the amenities that have been there in the past are gone….
I didn’t only pay the high prices for 1 room, I had 5. Again. I’m sorry. But I was very disappointed
Customer avatar
Posted by
onAugust 5, 2022
Hi Valued Guest,
Thank you for sharing your thoughts about your stay at our Holiday Inn Chicago SW-Countryside ConfCtr.
IHG family would like to offer our deepest condolence on what happened to your father. I am sorry to learn about the issues you encountered during your stay. I will provide your feedback to our upper management for proper handling. Your comment will greatly help us to see things that we need to improve on.
Thank you for being an IHG One Rewards member since 1999. I hope you consider us again to host your stay in the future.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Fairview Heights Hotel's Guests are Near St. Louis Situated between Southern Illinois and the "Gateway to the West" is the Holiday Inn®Hotel St. Louis - Fairview Heights . This Illinois hotel's location allows you to enjoy a number of memorable attractions. On vacation and looking for hotels near St. Louis and Scott Air Force Base; look no further. We're 15 minutes from the Gateway Arch in St. Louis, where you can enjoy the city view from atop the arch. Other nearby attractions include Busch Stadium and the Casino Queen in St. Louis. Summer travelers should take the family to Splash City Family Waterpark for a day of wet and wild fun. If business brings you to Fairview Heights, our hotel's location and convenient amenities are designed for you. We're minutes from Scott Air Force Base, as well as ConocoPhilips, CSC, Lockheed Martin, and Midcoast Aviation. The four meeting rooms can accommodate up to 229 guests for a reception. With the state-of-the-art Business Center, you can prepare for a meeting, event or seminar. Whether a business trip or vacation brings you to Fairview Heights, Illinois, our hotel's free high-speed, wired and wireless Internet access keeps you connected. Start your day with breakfast from Kem's Restaurant. Later, burn calories in the Fitness Center and swim laps in the indoor pool. If you're looking for an accommodating stay in Fairview Heights, our hotel's staff offers quality service and a name you can trust!
 
Overall
2 out of 5
2 out of 5
Dirty
By Big roller from America
Poorly trained staff. Filthy common areas. Not a good overall stay.
Customer avatar
Posted by
onAugust 5, 2022
Hi Nunyabiznis,
Thank you for sharing your thoughts about your stay at our Holiday Inn St. Louis-Fairview Heights.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will provide your feedback to our upper management for proper handling. Your comment will greatly help us to see things that we need to improve on.
Thank you for being an IHG One Rewards member recently. I hope you consider us again to host your stay in the future.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy a comfortable stay at our Terrell, Texas hotel. Surrounded by the beautiful land of northeastern Texas and just minutes away from TVCC, Buccee's, and Canton Trade Days, our Terrell, Texas, Holiday Inn Express Hotel and Suites is one of the finest Terrell hotels around. You'll find the headquarters for businesses such as Madix as well as the distribution centers for companies like Goodyear and Wal-Mart within four miles of our Terrell lodging. Our hotel near Dallas, Texas, keeps you connected to the surrounding cities because we're conveniently located off Interstate 20 and near Highway 80. Corporate and leisure travelers alike will benefit from our Terrell hotel's location near the Tanger Outlet, located next door to our Terrell hotel, and as the Forney Antique shopping district just three miles away in downtown Terrell. Immerse yourself in Western culture by taking a historical walking tour through downtown Terrell, or enjoy your own Texas adventure by attending a rodeo at the Wade Indoor Arena. Our Terrell hotel will keep you feeling right at home with our complimentary breakfast, free wifi, indoor pool and jacuzzi, and 24 hour fitness and business center.
 
Overall
2 out of 5
2 out of 5
Not very well kept. Need good cleaning. Cost more than what you get.
By Rougarou86 from Big Spring, TX
The outside of the hotel looks good. Greeting area is clean. Beyond that hotel needs work. Elevator was sketchy, very rough. Room had damage to walls. Bathroom had mold on walls and floors were not very clean. No hand soap provided at sink.
Customer avatar
Posted by
onAugust 5, 2022
Hi Rougarou86,
Thank you for sharing your thoughts about your stay at our Holiday Inn Express Terrell.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will provide your feedback to our upper management for proper handling. Your comment will greatly help us to see things that we need to improve on.
Thank you for being an IHG One Rewards member since 2013. I hope you consider us again to host your stay in the future.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Come and see our multi-million dollar, state of the art renovations at the all new Holiday Inn Express & Suites® Lawrenceville, in Lawrenceville, GA. We are conveniently located just off of Hwy 316 & Interstate 85, just minutes from historic Downtown Lawrenceville. Corporations such as Cisco Systems , Rovema Packaging , The Dryco Group , GAL Aerospace , and Albany Doors call Lawrenceville home. We are within minutes of over 50 area businesses, Sugarloaf Mills Mall , Dave & Buster’s , and the Infinity Energy Center , making us the hotel of choice for groups and business travelers. Take a drive to the heart of Atlanta for shopping at Lenox Mall or family fun at Six Flags Over Georgia, the Holiday Inn Express & Suites® Lawrenceville is located in the backyard of all Atlanta’s major attraction. Our complementary amenities, include the Express Start® breakfast bar and free Wi-Fi access throughout the hotel. Our brand new fully equipped fitness center and seasonal outdoor pool are great stress relievers. We are walking distance from Burger King, Zaxby's, Captain D’s, Subway, the Habachi Grill, Jimmy Johns and Baby Jane’s Home Cooking Buffet . Choose the Holiday Inn Express® Hotel & Suites Lawrenceville , and stay with a name you can trust at a price you can afford!
 
Overall
2 out of 5
2 out of 5
Good Location, friendly staff
By JoBob28 from North Carolina
Really not what I expected for a suite. Needs up grading, Funiture cheap quality, sofa looks dirty too low to sit on. Ice box was dirty, food left in the freezer Ice cream and spills inside. water marks on the nightstands. Carpet looked dingy.
Customer avatar
Posted by
onAugust 5, 2022
Hi JoBob28,
Thank you for sharing your thoughts about your stay at our Holiday Inn Express Lawrenceville.
We're determined to make your stay pleasant, and I am sorry to learn about the issues you encountered during your visit. I will provide your feedback to our upper management for proper handling. Your comment will greatly help us to see things that we need to improve on.
Thank you for being an IHG One Rewards member since 2013. I hope you consider us again to host your stay in the future.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our newly renovated hotel is situated in the heart of Cajun Country. Lafayette boasts a rich history, diverse cultures and unique food. Whether you're visiting our vibrant city for business or pleasure, the newly renovated Holiday Inn Express® Hotel & Suites Lafayette can help you make the most of your trip to southern Louisiana. We are just minutes from the area's top companies, including Chevron, BP, Wood Group and Petroleum Coordinators, making us an ideal choice for business trips. Looking for event space in Lafayette, Louisiana? Our hotel's staff can plan a flawless meeting in either our boardroom or conference room. As a guest, you'll also enjoy great amenities like a 24-hour business center and free Wi-Fi access. From college football to music and food festivals, you'll find plenty to do in Lafayette, Louisiana, and our hotel's in the center of it all! Experience the city's unique culture at Vermilionville and the Acadian Village or visit the nearby Cajundome, which plays host to an array of events. And if you're looking to do some shopping during your trip to Lafayette, LA, our hotel is just a mile from the Mall of Acadiana. We have all the services and amenities you need for a carefree trip. You can start your day with a hot breakfast from the free Express Start breakfast bar. We also have an outdoor pool and fitness center. Our dedicated staff looks forward to serving you during your stay at our Lafayette, LA hotel.
 
Overall
1 out of 5
1 out of 5
Room
By Kjj7136 from Bunkie Louisiana
The bathroom was dirty. The room floor had stains. I would not stay here again
Customer avatar
Posted by
onAugust 7, 2022
Hi Kjj7136,
Thank you for choosing to stay at our Holiday Inn Express And Suites Lafayette for your leisure stay. We appreciate your loyalty as an IHG One Rewards member since 2017.
We're determined to provide a space where guests can have a pleasant lodging experience. I am sorry to learn about the issues you encountered during your stay with us. I have alerted our hotel team about your feedback surrounding your reservation.
I sent you a private message to discuss this further.
We still hope you give us a second chance to make things right for you in the future.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Home away from home The Hotel is located just minutes from St. John’s International Airport (YYT) and local Government Offices including the Confederation Building. If you plan on heading into the heart of St. John’s, we are just a short drive to Downtown St. John’s. On site amenities including two 165 Ft watersides open Friday 3 pm to 10 pm & Saturday 9 am to 10 pm , Sunday 8 am to 3 pm, indoor swimming pool, Fitness Center. ( note: From July 1st to Aug 30th, the water slide is open Monday to Friday from 3 pm to 9 pm and on weekends from 9 am to 9 pm ONLY ) on-site guest laundry facilities, complimentary parking and high-speed Internet access. Thinking of dining options? Stop into East Side Mario’s, our on-site restaurant. As always, with the Holiday Inn brand, Kids 11 years and under Eat Free (ask hotel for details). Travelling with your trusty companion? Our hotel is pet-friendly so you can bring the entire family along. The Holiday Inn St. John’s is situated near Jane way's Children’s Hospital and the Health Sciences Center. If you are in the area to visit the Marine Institute, we are conveniently located 5 minutes away. Other local places of interest include Memorial University, Pippy Park and Fluvarium. Whether you are travelling on business or leisure, the Holiday Inn St. John’s Conference Center is the perfect place to stay while you visit the St. John’s area.
 
Overall
1 out of 5
1 out of 5
Air conditioner leakage
By KimFirmage from newfoundland
The air conditioner was dripping inside the room near an electrical outlet.
Customer avatar
Posted by
onAugust 7, 2022
Hi KimFirmage,
Thank you for choosing to stay at our Holiday Inn St. John's Conference Centre for your leisure stay. We appreciate your loyalty as an IHG One Rewards member since 2022.
We're determined to provide a space where guests can have a pleasant lodging experience. I am sorry to learn about the issues you encountered during your stay with us. I have alerted our hotel team about your feedback surrounding your reservation.
I sent you a private message to discuss this further.
We still hope you give us a second chance to make things right for you in the future.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Hotel and Suites Monroe is a beautiful hotel in the Heart of Frenchtown. We are conveniently located at Exit 15 on I-75 at the halfway point between Detroit and Toledo. Our staff is dedicated to providing our guests with exceptional customer service as well as the utmost accommodations in the Monroe area! Wake up to our Express Start Hot Breakfast, and after a busy day, unwind in the indoor heated pool or sweat off the stress in the 24-hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price! If you're visiting for business or leisure, you can work efficiently with free wired and Wi-Fi access as well as a 24-hour Business Center. On your day off, hop across the street to the Sterling State Park or play a game of golf at one of Monroe’s state of the art Golf Courses. We provide everything you need and nothing you don’t. For a wonderful stay in Monroe, please call today!
 
Overall
1 out of 5
1 out of 5
Nasty
By Aquarius is the weather from Ohio
Mold on floor shower stale. Tape on window shade. Bed very uncomfortable!
Customer avatar
Posted by
onAugust 7, 2022
Hi Aquarius is the weather,
Thank you for choosing to stay at our Holiday Inn Express And Suites Monroe for your leisure stay. We appreciate your loyalty as an IHG One Rewards member since 2022.
We're determined to provide a space where guests can have a pleasant lodging experience. I am sorry to learn about the issues you encountered during your stay with us. I have alerted our hotel team about your feedback surrounding your reservation.
I sent you a private message to discuss this further.
We still hope you give us a second chance to make things right for you in the future.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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