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    February 14, 2017
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    May 18, 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express San Diego SeaWorld, where you can enjoy the ultimate convenience and comfort during your stay. Our hotel is located in the heart of the Mission Bay area, just a short distance from the 8 and Sports Arena, making it the perfect base for your San Diego adventure. Additionally, San Diego International Airport is only five miles away, allowing you to start your vacation as soon as you arrive. Our hotel is ideally situated less than a mile from SeaWorld San Diego and within five miles of other popular attractions such as local beaches, San Diego Zoo, Balboa Park, Downtown San Diego, San Diego Old Town, Petco Park, and the San Diego Waterfront. Start your day off right with our complimentary hot breakfast, and after a day of exploring, unwind in our heated outdoor pool or whirlpool. We also offer a guest laundry facility for your convenience. Choose to Stay Smart at the Holiday Inn Express - SeaWorld, your perfect vacation destination!!
 
Overall
3 out of 5
3 out of 5
Clean and comfortable room
By Syomka from San Francisco
The room was clean, bathroom clean and operational, bed comfortable. I couldn’t connect to the Wi-Fi for 2 days.
Customer avatar
Posted by
onAugust 15, 2022
Good day Syomka,
I hope you're doing great today.
We are determined to provide a safe and pleasant lodging experience. I apologize for the issues you encountered with our WI-Fi. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future. On the positive side, We are happy that you have enjoyed some aspects of your stay with us.
Thank you for choosing our Holiday Inn Express San Diego-Sea World Area, where our guest's needs matter most. Your loyalty as our IHG One Rewards Gold Elite member since 2017 is important to us, and we hope you still choose us for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Be Impressed by Hotel's Location in Bakersfield, CA Our hotel's guests are just moments from all the local attractions and businesses since the Holiday Inn Express® Bakersfield hotel's property is just off Hwy-99 and near Hwy-58. In addition, we offer perks like an outdoor pool and a whirlpool, so visitors can relax during their trip. Superior amenities, a great location and a helpful staff make us the perfect choice for corporate travelers. Keep in touch with the office in the Business Center by using the free Wi-Fi access, and two meeting rooms are available for your next seminar or event. Companies like Halliburton, State Farm Insurance and Greenway Insurance Service are also in the hotel's area. Bakersfield is filled with great family-friendly fun just waiting to be discovered. Learn about country music legend Buck Owens or see a live performance at Buck Owens' Crystal Palace. The Kern County Museum has something for everyone, from the Lori Brock Children's Discovery Center to a Pioneer Village. There are plenty of attractions for patrons who love the outdoors, including easy access to Sequoia National Forest. Let us help you relax with amenities such as a putting green, basketball court and Fitness Center. Every morning, you can wake up to hot items like scrambled eggs and crispy bacon on the free Express Start Breakfast Bar, providing a tasty start to your day. Make your reservations today, and let us pamper you during your stay.
 
Overall
1 out of 5
1 out of 5
Exceeds all expectations
By BuddyLu from Sacramento California
Amazing staff and wonderful facility! we will be continue our Business through out the year.
The staff are extremely friendly and willing to go above and beyond to ensure satisfaction.
We currently book rooms at this facility for our construction team and all they can say: "Please keep us here"
Customer avatar
Posted by
onAugust 15, 2022
Hi Bkoepke,
We appreciate your review of staying at our Holiday Inn Express Bakersfield and being a newly IHG One Rewards Diamond Elite member.
We always commit to providing the best experience for our guests. I shared your comment with our upper hotel management for reference. I also sent you a private message to extend our acknowledgement.
We always commit to giving the best experience and memorable ambiance.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites of Jacksonville, IL. With a convenient location off I-72, and situated between Hannibal, Missouri and Springfield, Illinois, our hotel in Jacksonville, IL is a great choice for all travelers. If you are in town for business, you might like to know that we are just minutes from Passavant Hospital, Reynolds, Nestle, and Illinois College. The downtown square and Hamilton’s Catering are a short drive away. Coming into the area for a game of softball or baseball? The Future Champions Sports Complex is less than 6 miles away. Jacksonville’s history is right at your fingertips when you stay with us. Downtown Jacksonville is three miles away and features historic sites such as Governor Duncan's Mansion, General Grierson's Mansion and many Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is a few miles from our smoke free hotel. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24-hour fitness facility, on-site parking, and free Wi-Fi. Each of our guest rooms are equipped with plush bedding, 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers. Whatever brings you to Jacksonville, IL, enjoy your stay at the Holiday Inn Express & Suites Jacksonville.
 
Overall
3 out of 5
3 out of 5
Holiday Inn Express - Jacksonville, IL
By Hawkeye from Michigan
The hotel location is nice and away from heavy traffic. Staff were friendly. The room was clean enough but had a musty odor. The parking lot lights were very intrusive. The bathroom needed some attention. Some grout was missing in the floor tiles and the tub was hard to step out of.
Customer avatar
Posted by
onAugust 15, 2022
Good day Rider,
I hope you're doing great today.
We're sorry to learn about your experience during your time with us. We are determined to provide a safe and pleasant lodging experience. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future. On the positive side, We are happy that you have a friendly encounter with our staff and that you enjoyed some of our amenities.
Thank you for choosing our Holiday Inn Express And Suites Jacksonville, where our guest's needs matter most. Your loyalty as our IHG One Rewards Gold Elite member since 2015 is important to us, and we hope you still choose us for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites Westchase-Westheimer. At the Candlewood Suites Westchase-Westheimer your complete satisfaction is our number one priority! Our Houston, Texas extended stay hotel is centrally located in the Westchase District , near many of Houston’s top oil and gas and engineering companies, as well as many other global, national and local companies. Among these are Phillips 66 , Halliburton , Schlumberger , WesternGeco , Honeywell , BP , Quest Diagnostics , and many more. Our superb complimentary services include High-Speed Wireless Internet access, Laundry Facilities, on-site Fitness Facility, DVD Lending Library, Business Center, Meeting Room, an Outdoor Pool/Jacuzzi, an outdoor Gazebo with Barbeque Grills. Visit our Candlewood Cupboard where you can shop for your favorite food and drink items on our “Honor System” and at your convenience! After a long day at work or play, you will enjoy a peaceful night’s rest with our “Comforts of Home” bedding collection. Whether you are here for business or pleasure, our goal at Candlewood Suites Beltway 8/Westheimer is to make sure you come back to us each time you visit Houston! Make your reservation today and let our friendly and professional staff help you experience your home away from home!
 
Overall
3 out of 5
3 out of 5
Cheap towels and no Diet Coke
By Lasermech from Marshfield Missouri
This Candlewood has decided to go against the norm and use cheap bathroom amenities
Customer avatar
Posted by
onAugust 15, 2022
Good day Lasermech,
I hope you're doing great today.
We're sorry to learn about your experience during your time with us. We are determined to provide a safe and pleasant lodging experience. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future. On the positive side, We are happy that you have a friendly encounter with our staff and that you enjoyed some of our amenities.
Thank you for choosing our Candlewood Suites Houston Westchase-Westheimer, where you have space to settle in. Your loyalty as our IHG One Rewards Diamond Elite member since 2006 is important to us, and we hope you still choose us for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express Hotel & Suites West Edmonton Mall Area, your place to stay when travelling to West Edmonton. Our Edmonton hotel is conveniently located in close proximity to West Edmonton's business and industrial areas, including Acheson and Winterburn Business Parks. Regional offices nearby include Amazon, Finning and AUPE. Enjoy world-class shopping and entertainment at West Edmonton Mall, just minutes from our hotel with access to amazing attractions like Galaxyland, World Waterpark and Marine Life. Our hotel is just 10 minutes from Edmonton's downtown core and 30 minutes from Edmonton International Airport. Catch an Edmonton Oilers game at Rogers Place or the Edmonton Eskimos at Commonwealth Stadium. Attractions like Telus World of Science and Fort Edmonton Park are a short drive away. Each morning start your day with a delicious complimentary hot breakfast. Stay connected with our free wireless high speed Internet and 24 hour Business Centre. 49" flat screen televisions with HD programming come standard in all rooms. Wind down in our pool and hot tub or get in a work out in our spacious fitness facility. If this isn't enough our games room is sure to be a hit. Need a place to meet? Our Holiday Inn Express Hotel & Suites has meeting space for up to 150 people. Whether you are in Edmonton for business or leisure, our staff will strive to make your stay exceptional.
 
Overall
3 out of 5
3 out of 5
Parking
By Camill from Edmonton
Parking sucks and accessiblilty sucks. Parking too crowded and underground parking is way to tight. Too confusing upon arrival because of three hotels being right side by side thus creating major congestion
Customer avatar
Posted by
onAugust 15, 2022
Good day Camill,
I hope you're doing great today.
We're sorry to learn about your experience during your time with us. We are determined to provide a safe and pleasant lodging experience. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future.
Thank you for choosing our Holiday Inn Express And Suites West Edmonton-Mall Area, where our guest's needs matter msot. Your loyalty as our IHG One Rewards member since 2019 is important to us, and we hope you still choose us for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Choose excellence! Located off Highway US 2, our Holiday Inn Express & Suites New Martinsville hotel is an IHG Quality of Excellence Award Winner. The hotel is located near Middlebourne WV, Moundsville WV, Sistersville WV, Wick Road WV, Powhatan Point OH, and Hannibal OH and is minutes away from major businesses in the area such as Westlake Chemical, Covestro, Long Ridge Energy Terminal, American Electric Power, Blue Racer Midstream and the Hannibal Industrial Park. The Holiday Inn Express and Suites New Martinsville provides a name you can trust. Our hotel knows what travelers want and need. Along with our outstanding service, our hotel offers all of the amenities you expect to make your stay one to remember. Take advantage of our complimentary high speed internet access, 24 hour Business Center, 24 hour indoor Pool and Whirlpool, and 24 hour Fitness Center. Start your day the right way with our Express Start Breakfast with options for everyone. Experience our area's exciting attractions such as Oglebay Resort and Conference Center and Grand Vue Park. Our hotel is located just 30 minutes south of Wheeling, WV and 20 minutes south of Moundsville, WV. While traveling the West Virginia side of the Ohio River Scenic Byway, you can experience our beautiful Wild and Wonderful scenery and the Mason-Dixon Line monument in Proctor, WV.
 
Overall
3 out of 5
3 out of 5
Stay at hotel
By Mtay010 from Navarre, Ohio
I was disappointed in the over all experiences of your hotel. It seems over the years it has gone down hill. For the price in your stay it was not worth it at all. Our room was very humid. It smelled like dirty shoes, feet, etc. Gross! When the air was on it get extremely damp and wet feeling. I was also disappointed in the beginning. There was oily black colored stains on the comforters and sheets on both beds. The food choice and taste was just mediocre. I feel you guys have let your hotel go way down over the years. If there was a better choice of hotel I would probably choose elsewhere. Hope you can turn it around or you'll start losing people staying at your place.
Customer avatar
Posted by
onAugust 15, 2022
Good day Mtay010,
I hope you're doing great today.
We're sorry to learn about your experience during your time with us. We are determined to provide a safe and pleasant lodging experience. I have alerted the hotel management to identify the areas where we can better ourselves to avoid similar issues from reoccurring in the future.
Thank you for choosing our Holiday Inn Express And Suites New Martinsville, where our guest's needs matter most. Your loyalty as our IHG One Rewards member since 2022 is important to us, and we hope you still choose us for your future travels.
Sincerely,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Derry – Londonderry is Derry’s newest hotel located just minutes’ walk from all this vibrant city has to offer! This modern hotel offers 119 fully air-conditioned bedrooms featuring 51" Chromecast enabled Smart TVs with super connected high speed WiFi, allowing you to stream content directly from your device for the ultimate guest experience. Snuggle into our comfy and cosy beds for some solid shut eye, whilst our power showers and Express Start™ breakfast ensure you Wake Up The Readiest® to start your day! From the hotel, a short stroll takes you to the historic 17th Century Walled city where you can explore popular attractions such as the Guildhall, Peace Bridge, the Museum of Free Derry and the NEW Derry Girls experience - a must for fans of the hit show! The hotel is also close to a wide range range of retail outlets, bars and restaurants. Derry is perfectly positioned linking Co. Donegal and the Wild Atlantic Way with the Causeway Coastal Route where you can Embrace A Giant Spirit with attractions such as UNESCO World Heritage site the Giants Causeway and Bushmills Whiskey Distillery, as well as world class Championship links golf courses including Royal Portrush Golf Club - host of the 153rd Open 2025, and Ballyliffin Golf Club - host of the DP World Tours Irish Open 2028, all less than an hour’s drive. At Holiday Inn Express® Derry-Londonderry, a LegenDerry welcome awaits.
 
Overall
1 out of 5
1 out of 5
Not as good as it used to be
By Rennie25 from Northern Ireland
Used to stay hear every time I went to derry/Londonderry never again!!!!!!!!
Customer avatar
Posted by
onAugust 15, 2022
Hi Rennie25,
Thank you for taking the time to share your experiences at our Holiday Inn Express Derry - Londonderry and for being an IHG One Rewards member since 2019.
We appreciate you choosing our hotel for your leisure travel need. I'm sorry if there were issues during your stay. I have shared your comments with our hotel management. I sent you a private message to extend our apology.
We hope you allow us to serve you again when your travel brings you back to the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
With its rich legacy and grand architecture, the InterContinental Mark Hopkins San Francisco is a beloved landmark at the crest of celebrated Nob Hill. Voted "The Best 5 Hotels in San Francisco" by Travel + Leisure, our historic charm, modern services, amenities, and breathtaking views make this premier San Francisco hotel one of the city's most sought-after destinations for meetings, weddings, and Bay Area exploring.
 
Overall
1 out of 5
1 out of 5
Do NOT book this location
By Apaula from Florida
I would NEVER go back to this location and do NOT RECOMMEND it to nobody.
I am very disappointed and frustrated.
I booked a room at the Santa Cruz location.
The hotel is very dirty and rundown. It looks like a motel from aside of a road.
I went to the first room #214 was dirty with spider webs, oily finger print…
I asked to exchange room and the second room #330 was worse then the first one, had Dirty Q-tips and leftover garbage from prior guests.(I have images)
I can not believe that this hotel is part of your hotel chain.
The IHG claims to always have a good standards and clean hotels. I am a Member since 2015 has stayed in many IHG hotels and complete trust the chain.
This is the first time I had a bad experience and was very disappointed that this location is part of IHG.
Customer avatar
Posted by
onAugust 15, 2022
Hi Apaula,
Thank you for taking the time to share your experiences at our InterContinental Hotels Mark Hopkins San Francisco and for being an IHG One Rewards member since 2015.
We appreciate you choosing our hotel for your leisure travel need. I'm sorry if there were issues during your stay. I have shared your comments with our hotel management for a proper workaround. I also sent you a private message to extend our apology.
We hope you allow us to serve you again when your travel brings you back to the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
With a convenient location near the Central Illinois Regional Airport (CIRA), our Holiday Inn & Suites Bloomington-Airport offers the very best in central Illinois accommodations. Guests can enjoy complimentary shuttle services within a five-mile radius of the hotel, making transportation a breeze during your stay in Bloomington. Our hotel near Central Illinois Regional Airport provides easy access to area attractions, including the Coliseum, ISU Bone Center, Shirk Center and the Route 66 Museum. Corporate travelers will appreciate our modern accommodations near State Farm, Country Financial, Growmark, Caterpillar, Il Cancer Center, OSF and Carle Bromenn hospitals and their affiliates. With over 4,900 square feet of flexible meeting space that can seat up to 300 guests, as well as a 24-hour Business Center and free high-speed wireless Internet access, our hotel near the CIRA Airport is a great place to host any event. Our Bloomington, IL hotel offers a heated, indoor pool, a 24-hour Fitness Center, a convenience store and many options for dining including our adjoining Baxters American Grille . The Holiday Inn and Suites Bloomington is also walking distance to Buffalo Wild Wings, McDonalds and Avanti's Italian. Guest must have a valid credit card upon arrival.
 
Overall
1 out of 5
1 out of 5
Currently Not Good
By John from Dallas, TX
I've stayed at this location many times before and never had a bad experience. This time however was different. The hotel obviously had damage that required most of the lobby and the main elevator to be walled off and were inaccessible. That likely could not have been avoided. But there were still issues that could have been better. The garbage can down by the one working elevator was overflowing. The service for the breakfast has taken a significant step backwards for prior stays. When I checked in I was practically asked not to have my room serviced during my stay. Needless to say this was a disappointing stay and I'll be looking for other options on my next trip to Bloomington.
Given the significance of the issue that must be fixed I can understand the need to close certain areas, but my understanding is this has been going on for months now. I would have expected a phone call in advance of my stay explaining the condition and inconveniences I should expect prior to check in. Also doesn't appear the rate has been adjusted to take into account the much less than expected condition of the hotel.
Customer avatar
Posted by
onAugust 15, 2022
Hi John,
Thank you for taking the time to share your experiences at our Holiday Inn Bloomington-Airport and for being an IHG One Rewards Platinum Elite member since 2008.
We appreciate you choosing our hotel for your business travel need. I'm sorry if there were issues during your stay. I have shared your comments with our hotel management for a proper workaround. I also sent you a private message to extend our apology.
We hope you allow us to serve you again when your travel brings you back to the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located off I-465 at Exit 27 on Michigan Road, the hotel is minutes from I-65, I-69, I-70, and I-74. You can get to and from Indianapolis International Airport (IND) in 20 minutes and minutes from Keystone at the Crossing. Conveniently accessible to all that Indianapolis, Westfield, and Carmel have to offer, our hotel is perfectly situated near local attractions and destination areas. Downtown Indianapolis is a 15-minute drive where you can visit the Convention Center, Lucas Oil Stadium, Gainbridge Fieldhouse, Indianapolis Zoo, Children’s Museum, Indiana State Museum, and the Indiana State Fairgrounds. Also, the Indianapolis Motor Speedway, home of the Indy 500, and Grand Park Sports Campus are just a short drive away. Surrounding destination areas include the Beef and Boards Dinner Theatre, Corteva Agriscience, The Palladium, The Zionsville Performing Arts Center, Grand Park, Ruoff Music Center, Butler University, St. Vincent’s Hospital, Peyton Manning Children’s Hospital, and IU North Hospital. Whether in town for business or leisure, our hotel offers modern comfort with a feeling of home. Start your day with a complimentary hot breakfast and enjoy a plethora of nicely appointed amenities including high-speed Internet, microwaves, mini-refrigerators, and Keurig coffee makers in every room. The hotel features an indoor heated pool, Fitness Center, Business Center, suite shop, complimentary parking, and guest laundry. Meeting space is available, too!
 
Overall
1 out of 5
1 out of 5
FOX NEW BLOCKED
By TUCKERCARLSON from AMERICA
THIS HOTEL BLOCKS FOX NEWS. YOU CAN WATCH ALL THE OTHER CHANNELS BUT FOX. IT COMES UP "BLOCKED" ON THE TV SCREEN.
Customer avatar
Posted by
onAugust 15, 2022
Hi TUCKERCARLSON,
Thank you for taking the time to share your experiences at our Holiday Inn Express Indianapolis North - Carmel and for being an IHG One Rewards member recently.
We appreciate you choosing our hotel for your business travel need. I'm sorry if there were issues during your stay. I have shared your comments with our hotel management for a proper workaround. I also sent you a private message to extend our apology.
We hope you allow us to serve you again when your travel brings you back to the area.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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