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    February 14, 2017
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Corporate's Review Comments
 
 Holiday Inn Express Marseille - Saint Charles
Holiday Inn Express Marseille - Saint Charles
A city centre hotel opposite Marseille Saint Charles station, with free Wi-Fi, private parking and breakfast included. Holiday Inn Express® Marseille – Saint Charles hotel is only 15 minutes’ walk from the Vieux-Port. Facing Marseille’s main transport hub, the hotel offers easy access to metro and bus services, as well as local and TGV trains. Marseille Provence Airport (MRS) is a 25-minute drive away, accessible by public shuttle. The hotel is also within easy reach of cruise ship terminals. Two metro stops away, the business district in La Joliette is home to key local companies such as Société Générale and BNP Paribas. Nearby, the gleaming Les Terrasses du Port shopping centre overlooks the waterfront, a short walk from the iconic MuCEM history museum at the port entrance. At this hotel, you can enjoy a continental Express Start Breakfast buffet included in the room rate, free Wi-Fi throughout, private parking for a fee, a Business Centre with two computers and a printer, modern, air-conditioned rooms, some with views of the sea or Notre Dame de la Garde Basilica and, offer a choice of pillows to help you sleep. Our bar Le Mistral is the place to relax and on sunny days you can enjoy a glass of wine at a terrace table. You can host up to 37 people in the hotel’s two naturally lit meeting rooms.
 
Overall
1 out of 5
1 out of 5
Extremely friendly staff but the hotel needs renovating asap
By Jackson Pollock1 from Munich
Close, refresh and reopen - this is my recommendation. Yellow shower curtain (used to be white ...), no fridge in the room, one dish for dinner - a small pizza - this is a hostel, really. Staff - too good for this place.
Customer avatar
Posted by
onAugust 19, 2022
Hi Jackson Pollock1,
Thank you for leaving feedback about your stay at our Holiday Inn Express Marseille - Saint Charles. Pleasure having you as one of our IHG One Rewards members since 2018.
We appreciate you choosing us as your travel buddy. I'm sorry for the issues you encountered. I have noted down your comments and passed them over to our internal teams so they can check the areas that may need more attention. I also sent you a private message to extend our apology.
We would like to see you again on your next stay in town. At IHG, we appreciate every feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Long stays in our pet-friendly St. Charles, MO hotel. Candlewood Suites St. Charles - St. Louis is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while. Stay entertained at nearby popular attractions including Hollywood Casino Amphitheatre, St. Louis Zoo & Forest Park Attractions, Busch Stadium, the Gateway Arch, Historic St Charles, and St. Charles Convention Center. Amenities at Candlewood Suites St. Charles - St. Louis include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites St. Charles - St. Louis, you’ll be right at home, whether you stay a night, a week, or longer.
 
Overall
1 out of 5
1 out of 5
Not ready for prime time
By Tourist from Dallas, Texas
I was told this property was recently acquired from another chain. If that is the case they re-opened before they were ready to. The staff was not prepared for customers. The hotel has a musty smell through out the building. The exercise room had not been cleaned. The pool was closed. There is a sign in the lobby indicating the breakfast area but we were told the hotel does provide a free breakfast (so remove the sign). They ran out of basic supplies (hangers for the closet, creamer for coffee). I am Diamond level, but this stay was very disappointing and failed to meet their normal standards.
Customer avatar
Posted by
onAugust 19, 2022
Hi TheMainJogger,
Thank you for leaving feedback about your stay at our Candlewood Suites St. Louis - St. Charles. Pleasure having you as one of our IHG One Rewards Diamond Elite Ambassador members since 1988.
We appreciate you choosing us as your travel buddy. I'm sorry for the issues you encountered. I have noted down your comments and passed them over to our internal teams so they can check the areas that may need more attention. I also sent you a private message to extend our apology.
We would like to see you again on your next stay in town. At IHG, we appreciate every feedback.
Best regards,
Dominador R.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
 Holiday Inn Concord Downtown
Holiday Inn Concord Downtown
Nestled in the heart of the Capitol and the only hotel situated on Main Street, Holiday Inn Concord Downtown is within walking distance of the charming and historic downtown Concord. Near I-93, I-89, and Route 4, enjoy easy access to the Lakes Region, including Lake Winnipesaukee, White Mountains National Forest, the Appalachian Trail, and the Presidential Range. Plus, Maine, Vermont, and Massachusetts are all within a one-hour drive. Host meetings, weddings, and social gatherings in our event venues, savor meals at our onsite restaurant, and enjoy our indoor pool and Fitness Center. Whether you’re here for an extended stay or a short visit, we provide everything you need for a comfortable and enjoyable stay in New Hampshire!
 
Overall
1 out of 5
1 out of 5
Fly before surgery
By newknee from North Country NH
Concord Hospital referred me to Holiday Inn for the overnight before my knee replacement surgery on August 5. A fly in our room was annoying and septic. Despite complaints to the management, they refused to provide a swatter or remove the fly. It doesn’t make sense to wash with antiseptic preoperative soap and have a fly land on you all night. We want a refund for August 4.
Customer avatar
Posted by
onAugust 19, 2022
Hi Valued Guest,
Thank you for leaving feedback about your stay at our Holiday Inn Concord Downtown. Pleasure having you as one of our IHG One Rewards members since 2012.
We appreciate you choosing us as your travel buddy. I'm sorry for the issues you encountered. I have noted down your comments and passed them over to our internal teams so they can check the areas that may need more attention. I also sent you a private message to extend our apology.
We would like to see you again on your next stay in town. At IHG, we appreciate every feedback.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Make travel easy at our hotel near Little Rock Airport Situated on the banks of the Arkansas River, Little Rock is a vibrant city that retains vestiges of the Old South. Our hotel has an award-winning staff that exudes true southern hospitality. We are conveniently located at the intersection of I 440 and Bankhead Dr., just a stone's throw from the Clinton National Airport, and also very near businesses such as: Dassault, Central Flying Service, Little Rock Port Authority, Entergy, Raytheon, LM Windpower, Caterpillar, Glazers and more. Relax during your stay with our complimentary amenities, including shuttle service to and from the Airport, Wi-Fi, and our hot breakfast bar that includes our awesome cinnamon rolls. In addition to a Business Center, our facility includes two meeting rooms, a large heated indoor pool, and an extensive fitness room. Visitors can spend time exploring the bustling River Market District, take the kids to The Museum of Discovery and then catch a show at the Simmons Bank Arena or a ballgame at Dickey Stephens Park or even a movie at the Regal Cinema at McCain Mall. Other noteworthy attractions include: The William J. Clinton Presidential Library, Heifer International, Arkansas Maritime Museum, Arkansas Arts Center, The Little Rock Zoo, Burns Park, Wild River Country, and the Toltec Mounds Archaeological State Park which is home to the best-preserved ceremonial mounds in the lower Mississippi River Valley.
 
Overall
1 out of 5
1 out of 5
Hotel Horrors - Please Don't Stay Here
By Keith from TX
1) Front Desk-some of the staff did not know that 1/2 of the hotel did not have working Internet, other staff made excuses.
Room 631
2) No internet so had to be moved
3) TV and clock did not work properly
4) 1 plastic and 1 coffee cup-what if more than 1 person was staying in the room?
Room 128
5) AC-thermostat did not work, air was stale
6) Chair was broke
7) No table lamp
8) ZERO plastic or coffee cups
9)TV listing did not match TV
Customer avatar
Posted by
onAugust 20, 2022
Hi Keith,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action and will discuss the areas that require improvement.
I have sent you a private message to discuss this further.
We appreciate you for choosing Holiday Inn Express Little Rock-Airport for your leisure stay. As our most valued IHG One Rewards Platinum Elite member since 2002, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan’s Theatre District. Sip a signature cocktail in The Stinger Cocktail Bar and Kitchen. Find ease in chic accommodations, including sleek and spacious guest rooms and Junior Suites.
 
Overall
1 out of 5
1 out of 5
Lousy Experience…. Can’t even meet the bare minimum standard
By VOsgp from Singapore
Staff isn’t trained well. Created lots of frustration … can’t believe this is an Intercontinental. Service is non existence. Sleep quality not there due to aircon noise and many more…
I wouldn’t be staying there anymore. Utterly disappointed.
Customer avatar
Posted by
onAugust 20, 2022
Hi VOsgp,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action and will discuss the areas that require improvement.
I have sent you a private message to discuss this further.
We appreciate you for choosing InterContinental New York Times Square for your leisure stay. As our most valued IHG One Rewards Platinum Elite member since 2005, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn St. Louis Airport West Earth City is just 6 miles from the St. Louis-Lambert International Airport and offers a complimentary airport shuttle. Conveniently located near downtown St. Louis and Historic St. Charles, travelers and guests will be in an ideal location for shopping, dining, and entertainment. This hotel in Earth City offers a full service facility close to the Hollywood Amphitheater, Centene Community Ice Arena, St. Louis Music Park, St. Charles Convention Center, and the Earth City Corporate Business Park. We boast 155 beautifully appointed guest rooms and over 10,000 square feet of flexible meeting space. Business travelers will appreciate the hotel's complimentary high-speed internet, an in-room work desk, and a 24-hour business center. The hotel is close to corporations such as Hussmann, Boeing, Biomerieux, Elsevier, Charter Spectrum, and American Family Insurance, making our hotel a convenient place to stay for those traveling for work. Visitors can dine or enjoy cocktails at Elements , our on-site restaurant and bar . A well-equipped fitness center and a relaxing heated indoor pool complete your stay. Come and stay at the Holiday Inn St. Louis Airport West Earth City for a memorable traveling experience in the Gateway city.
 
Overall
1 out of 5
1 out of 5
Worst Experience Ever
By NJBHWM6023 from Knob Noster, Missouri
This place was disgusting. Entire hotel was filthy. Chose this hotel because it stated that it had a bar and restaurant to include breakfast and coffee. Coffee maker in room was broken. The staff did not show up for breakfast same with bar and restaurant. The room smelled like cigarette smoke, the shower was not clean. The hall leading up to my room was so sticky and felt greasy. I did not feel safe. No water pressure in the shower. The hotel smells like urine, the carpets are threadbare and looks like nothing has been done on the hotel in 30 years.
Customer avatar
Posted by
onAugust 20, 2022
Hi NJBHWM6023,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action and will discuss the areas that require improvement.
I have sent you a private message to discuss this further.
We appreciate you for choosing Holiday Inn St.Louis Arpt West-earth City for your leisure stay. As our most valued IHG One Rewards IHG One Rewards Diamond Elite member since 2004, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Discover a seamless blend of convenience and comfort at Holiday Inn Express & Suites Medical-Six Flags, just off I-10 and only 20 minutes from the heart of San Antonio. With a location that puts you minutes from San Antonio’s top attractions, medical hubs, and corporate centers, we make every stay unforgettable. Business travelers love our easy access to major players like USAA, Valero HQ, and the San Antonio Medical Center, paired with our 24-hour Business Center, free high-speed internet, and complimentary hot breakfast to kick-start each day. For adventure seekers, our location brings Six Flags Fiesta Texas, SeaWorld, and the iconic Alamo within reach. Wander the River Walk’s lively scene, explore art at McNay, or unwind at the Botanical Garden. And whether you’re here for a UT San Antonio game or shopping at La Cantera Mall, you’re never far from the action.
 
Overall
2 out of 5
2 out of 5
Bed was okay
By Mcne0224 from MN
Please clean the room thoroughly. I am an IHG member and everywhere I go I booked with IHG hotel. It was disappointing to bring a friend and show the room I stayed in was Filthy!
Those people who stayed with me could be a prospect IHG member too. But after showing the room I stayed in they back out. So embarrassing!
Customer avatar
Posted by
onAugust 20, 2022
Hi Mcne0224,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action and will discuss the areas that require improvement.
I have sent you a private message to discuss this further.
We appreciate you for choosing Holiday Inn Express And Suites San Antonio Medical-Six Flags for your leisure stay. As our most valued IHG One Rewards Platinum Elite member since 2022, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Elk Grove Offers Great Location near Sacramento For a comfortable stay, visit the beautiful Holiday Inn Express® hotel in Elk Grove, California. The hotel's location is central to Sacramento, the San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/Reno and the Central Valley . Situated off Interstate 5, our hotel benefits business travelers visiting the Apple Corporation, the Sacramento Convention Center, Cosumnes River College, Alldata LLC, Frontier Communications and other businesses. Our hotel's business amenities include two meeting rooms with A/V equipment, a 24-hour Business Center and free high-speed, wired and wireless Internet access throughout the hotel. Elk Grove is home to a variety of both new and old attractions, the local wineries and historic Old Town Elk Grove, California. Our hotel's close proximity to Elk Grove Regional Park and the Sacramento River makes it easy to enjoy a fun day outdoors. Also, we're only 12 miles from downtown Sacramento and attractions like Old Town Sacramento, the Sacramento Zoo and Raley Field . From the complimentary, hot breakfast to the well-equipped Fitness Center, we take care of your needs. The outdoor pool and whirlpool are great places to unwind when you arrive. Enjoy our 24-hour on-site market full of sundries.
 
Overall
2 out of 5
2 out of 5
Friendly Staff
By Drew from Athens, GA
Although there were several issues with my stay, the hotel staff was friendly and helpful. The breakfast area was clean and the food was good.
Customer avatar
Posted by
onAugust 20, 2022
Hi Gamboa Dolphin,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. We are grateful that you have a wonderful experience with us. I have shared your comments with the upper management team, and they are happy to know that they made a difference with your stay.
We appreciate you for choosing Holiday Inn Express And Suites Elk Grove West I-5 for your leisure stay. As our most valued IHG One Rewards Gold Elite member since 1995, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel near Chicago Midway Airport Searching for hotels near the best sights in downtown Chicago? Look no more. We would like to welcome you to a convenient stay at the Holiday Inn Express® Chicago - Midway Airport, which boasts a great location. Business travelers love that our hotel is near Chicago Midway Airport, as well as companies like AVW Telav, Bedford Industrial Park, Cintas, CSI Chicago, JB Hunt, Kraft Foods and Tyson Foods. Our 405 sq. ft. meeting room is perfect for small-scale events, and the Business Center is open for any corporate needs. Vacationers in Chicago love lodging at our hotel since we're surrounded by attractions, including the Ford City Mall, and we're a short drive from the Brookfield Zoo and the amazing Shedd Aquarium. Hop the nearby Orange Line for easy transportation into the city. No matter what brings you to Chicago, lodging at our hotel provides you with the convenient amenities you want, such as free high-speed Wi-Fi access. In addition, your mornings are improved with a taste of the free, hot Express Start Breakfast bar; while the 24-hour Fitness Center lets you maintain your workout on your schedule. Make the most of our hotel's location near Chicago Midway Airport with our 24-hour complimentary airport shuttle service. Welcome.
 
Overall
3 out of 5
3 out of 5
Great breakfast, friendly staff
By Kel2387 from Chicago , IL
Loved the convenience, just do not depend on the airport shuttle. Ordered, waited 20, passed us by, had to get an Uber
Customer avatar
Posted by
onAugust 20, 2022
Hi Kel2387,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. We are happy that you have adequate experience with your stay with us. I apologize for some issues you encountered during your stay. I have shared your comments with the upper management team for further action and will discuss the areas that require improvement.
We appreciate you for choosing Holiday Inn Express And Suites Chicago-Midway Airport for your leisure stay. As our most valued IHG One Rewards member since 2012, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to our newly renovated hotel in beautiful Hamburg, NY. Situated just off I-90 and within a short driving distance to many attractions and businesses, we offer convenience and comfort to our guests. We are located within easy driving distance of the top destinations in our area of New York. For guests traveling for leisure, there are a variety of fun and educational outdoor activities nearby. Plan a trip to Niagara Falls and ride the Maid-of-the-Mist, or take the family for a day on the slopes at the Kissing Bridge Ski Resort. Additionally, you can visit Hamburg Fairgrounds, home of The Erie County Fair, Hamburg Raceway, Highmark Stadium, and KeyBank Center. In Hamburg, New York, corporate travelers are treated to a long list of amenities that make their trips more convenient. We provide complimentary high-speed Internet access throughout the hotel, allowing guests to surf the web from the comfort of their rooms. Furthermore, our spacious meeting room can accommodate up to 30 guests and is well-equipped with the necessary technical amenities to ensure the success of your next meeting or event. If you're looking to unwind, take a swim in our heated indoor pool during your stay at our Hamburg, NY hotel. Additionally, don't miss out on the free breakfast available every morning.
 
Overall
3 out of 5
3 out of 5
3 rooms to get it right
By TLW2hr5oge6h
My 1st room was dirty, the shower was moldy and the a/c did not work. The 2nd room also had a broken a/c. The 3rd room was great
Customer avatar
Posted by
onAugust 20, 2022
Hi TLW2hr5oge6h,
Thank you for taking the time to share your recent experience with us.
We aim for our guests to have a lasting and memorable experience. I apologize for the issues you encountered during your stay. I have shared your comments with the upper management team for further action and will discuss the areas that require improvement.
We appreciate you for choosing Holiday Inn Express And Suites Hamburg for your leisure stay. As our most valued IHG One Rewards member since 2019, we hope you can give us a chance to regain your trust in our service.
Best Regards,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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