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    February 14, 2017
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    May 19, 2025
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Corporate's Review Comments
 
Our brand-new hotel voco® Milan-Fiere is just moments away from Fiera Milano , MiCo Convention Center and MIND Milano Innovation District. The hotel is ideally located only 2 minutes from the A4 and A8 motorways conveniently linking the hotel to Milan city centre , and the city’s international airports , Linate (LIN) and Malpensa (MXP. From AM to PM, you’ll have the space you need to relax, socialize, and enjoy yourself. Spend some well-deserved me time in our Standard, Premium Rooms our Suites with cozy bedding, fast complimentary Wi-Fi, 24/7 in-room dining and relax in the hotel spa with sauna, Turkish bath and plunge pool or have an energetic workout in our fitness room . With event and meeting spaces for up to 630 people , ideal for any occasion, make your mark with the help of our warm and welcoming hosts. We serve international and local Italian specialties and drinks in our OnFire Restaurant with show-cooking grill and in our Ludico Bar with gaming area to ensure that your lunches, dinners and aperitifs are a roaring success and something to remember during your stay.
 
Overall
3 out of 5
3 out of 5
Good value I guess?
By GUAE from Abu Dhabi
Overall, the location of this hotel really lets it down. Staff are lovely and amenities all seem great! Food options are not great and theres nothing in the area, but I would recommend it more if there were more options to connect it to the city
Customer avatar
Posted by
onAugust 21, 2022
Hi GUAE,
Thank you for sharing your feedback about your stay.
We strive to give a great impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future. On the positive side of your stay we are grateful you have an adequate encounter with our staff and amenities.
Your loyalty as IHG One Rewards Gold Elite member since 2021 is important to us, and we appreciate you for choosing our voco Milan-Fiere for your leisure stay. We hope for the chance to host you again soon.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Clear Spring! The Holiday Inn Express in Clear Spring, Maryland is just as restful as home, but better, in a location that makes it easy to travel; our hotel is located near Interstate 70 near the Hagerstown Speedway . We are also near: Fort Frederick State Park, Hagerstown, Antietam National Battlefield and Whitetail Ski Resort & Golf Resort . The Holiday Inn Express offers a simply stylish sanctuary inspired by nature to refresh and relax. You can take care of business needs with access to a meeting room and copy and fax services or relax in the indoor heated pool . Additional hotel amenities include: free hot breakfast, free WiFi, free coffee 24 hours a day, guest laundry facilities, and exercise room . Our affordable hotel offers warm, modern design elements in our guest room that will let you rest and unwind. Room amenities include flat-screen TVs, hairdryers, Keurig coffee makers, irons and iron boards, microwaves, and refrigerators . The Holiday Inn express comes together in an environment that's uplifting by design - to put a smile on your face and a spring in your step. Holiday Inn Express in Clear Spring is the perfect location for any guest. Book now!
 
Overall
3 out of 5
3 out of 5
Okay for stopover, but not an extended stay
By Mama0042 from Clear Spring, MD
It was adequate for a brief overnight stay but would not want an extended stay.
Customer avatar
Posted by
onAugust 21, 2022
Hi Mama0042,
Thank you for sharing your feedback about your stay.
We strive to give a great impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards member since 2022 is important to us, and we appreciate you for choosing our Holiday Inn Express And Suites Clear Spring for your leisure stay. We hope for the chance to host you again soon.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Nestled near Luke Air Force Base and Goodyear Ball Park, our pet-friendly Holiday Inn & Suites Goodyear – West Phoenix Area offers comfort and convenience. Explore top local attractions like Phoenix Raceway, Wildlife World Zoo, and Friendship Park. Additionally, visit the Wigwam Resort, State Farm Stadium, Talking Stick Amphitheater, Gila River Arena, and Westgate City Center, all just a short drive away. Business travelers benefit from our proximity to the Phoenix Goodyear Airport, Lockheed Martin, Walmart Distribution Center, UTI, and the Palo Verde Nuclear Plant. Enjoy our top amenities, including an enhanced 24-hour Fitness Center, outdoor pool, and onsite restaurant and bar. We offer free parking and Wi-Fi for your convenience.
 
Overall
3 out of 5
3 out of 5
Roomy but overlying smell of cleaning chemicals
By J9Steele from Wyoming
The first room that they put me in was good with no smells but the A/C wasn't working. I was then put into another room, where the musty/stale cigarette smell with a covered up of chemicals smelt. The 3rd room wasn't as bad with the chemical smell, but I still got a headache from it.
In the morning, I went for some of their free coffee, and they had NO CREAMER (regular), I had asked if they had milk in their convenient store, NOPE. Then asked if the restaurant had milk, NOPE. Without a car, I walked across to the gas station, and got a cup of coffee.
This was with a HOTEL FULL OF MILITARY personnel doing their annual training... and the coffee was not available. Even when I poured the cups, it was luke warm, like it had been sitting there too long.
I will say, the personnel were very friendly and accommodating with the subpar of the hotel..
Customer avatar
Posted by
onAugust 21, 2022
Hi Loved Holiday Inn Express,
Thank you for sharing your feedback about your stay.
We strive to give a great impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards Diamond Elite member since 2016 is important to us, and we appreciate you for choosing our Holiday Inn Hotel And Suites West Phoenix Area for your leisure stay. We hope for the chance to host you again soon.
Yours in hospitality,
Melissa P
Case Manage
IHGService
0points
0of 0voted this comment as helpful.
 
Near the beautiful southern shores of Lake Michigan, the Holiday Inn Express & Suites Portage hotel is both a convenient workplace and a comfortable home away from home. Portage is intersected by several major highways, including Interstate 94 and Interstates 80/90. It is also less than an hour away from downtown Chicago making this hotel's location perfect for business and leisure guests alike. If you're visiting the hotel's locale for work in Portage, Indiana, you can rely on the free high-speed, WiFi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Fronius, NLMK Indiana and Graycor are within miles. Leisure guests can enjoy amazing attractions in and around Portage, Indiana. Your vacation starts right in our city's backyard with a public marina and the Portage Lakefront and Riverwalk providing easy access to beautiful beaches and Lake Michigan. Also, just a few miles away is the Indiana Dunes, . You can begin each morning with our Express Start Hot Breakfast , and after a busy day unwind in the indoor heated pool or sweat off stress in the 24 hour Fitness Center . Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
 
Overall
2 out of 5
2 out of 5
Disappointing
By Robey77 from Morgantown, WV
Hair floating in pool. Sand on the bottom of pool and holes the size of a foot on the pool floor. No pool towels. Bathrooms not stocked with towels or toilet paper. Bath mats not provided for in room whirlpool. Bed linens for pull out couch were not provided. Overall not a great stay. Stay in south bend instead.
Customer avatar
Posted by
onAugust 21, 2022
Hi Robey77,
Thank you for leaving feedback about your stay at our Holiday Inn Express Portage. Pleasure having you as one of our IHG One Rewards Diamond Elite members since 2009.
Our goal has always been to provide our guests with the best hospitality service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive as this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Austin NW - Four Points, which is located just 15 miles from downtown Austin and the University of Texas, and across the street from Concordia University. You'll find the things that are most important to you whether you're here for business or pleasure. Business travelers can rest easy with the knowledge that we are close to 3M, VMware, and LCRA. Our property is beautifully situated overlooking an adjacent nature preserve, and we have many of our upgraded guest rooms and suites with a panoramic view. The Holiday Inn Express and Suites Austin NW - Four Points is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. The Business Center is there for copies, faxing and support. Our location in the Trails at 620 provides outstanding shopping, dining, and entertainment options right outside of our door. No matter what brings you to the Holiday Inn Express and Suites Austin NW - Four Points, your room is your personal retreat. The key word is comfort with luxurious bedding, modern decor and all of the cable, sports and movie channels you need. The Holiday Inn Express and Suites Austin NW - Four Points is a favorite for business and leisure visitors to Austin and we want to become your favorite too.
 
Overall
2 out of 5
2 out of 5
Bad review
By GNStay from Texas
Dirty rooms and bad breakfast service. They had no coffee and out of breakfast items. Rooms you can tell did not receive proper cleaning, the bathroom floors still had soil and dirt on the floor.
In the morning there was no coffee, no creamer and out of eggs. Had to tell the kitchen lady. Not sure if they are understaffed but only one person in kitchen.
Customer avatar
Posted by
onAugust 21, 2022
Hi GNStay,
Thank you for leaving feedback about your stay at our Holiday Inn Express Austin NW - Four Points. Pleasure having you as one of our IHG One Rewards members since 2018.
Our goal has always been to provide our guests with the best hospitality service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive as this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Savor the charming historic riverfront views at our hotel In Astoria, Oregon, history and culture glisten from the banks of the Columbia River. The Astoria Column beckons you to stop in at America's oldest settlement west of the Rockies. Located beneath the Astoria-Megler Bridge and near the intersection of Highways 101, 30 and 26, the waterfront Holiday Inn Express® Astoria hotel is perfect for folks traveling between Portland and Seattle. Astoria Regional Airport is only seven miles away, as well. Business guests love the Holiday Inn Express® Astoria hotel's location. Indeed, it's easy to get to several Astoria, Oregon area companies like Georgia Pacific's Wauna Mill, Port of Astoria, and even the state offices downtown. Moreover, our practical amenities and services are huge hits with travelers, as is our River View room event space. For leisure guests, it's hard to beat our charming coastal town. This hotel in Astoria, Oregon puts you near great activities like touring aboard the 1913 riverfront trolley, visiting Victorian houses nestled in the hillside and uncovering the path of Lewis and Clark at Fort Clatsop. Additionally, we feature an indoor pool and spa. Staying in our non-smoking, pet-friendly Holiday Inn Express® Astoria lets you experience the bold spirit of the Columbia River. When you do, be sure you stay with a name you can trust at price you can afford. Call and reserve your getaway today.
 
Overall
2 out of 5
2 out of 5
Overpriced and dirty
By Shan0924 from Vancouver
Our room was very expensive, especially for what we got. Parking was difficult. Our room was dirty; there were beer cans and breakfast cereal under our nightstand. The bedskirts both had disgusting "stains" on them or just weren't clean at all. The fridge didn't work properly and kept us awake all night. To top it off, at breakfast in the morning some guy who was clearly very sick was coughing non stop without covering his mouth and kept going back to the breakfast bar touching everything, blowing his nose, and coughing. It was unreal someone would do that in a public eating space.
Customer avatar
Posted by
onAugust 21, 2022
Hi Shan0924,
Thank you for leaving feedback about your stay at our Holiday Inn Express Astoria. Pleasure having you as one of our IHG One Rewards members since 2019.
Our goal has always been to provide our guests with the best hospitality service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive as this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall
2 out of 5
2 out of 5
Disgusting and dirty
By Mvz1983 from North liberty iowa
Our room was gross, from the carpet to the walls and the bathroom. There were mouse traps in the hallways! The outside doors didn't lock either. You could walk right in the back/side doors without a key.
Customer avatar
Posted by
onAugust 21, 2022
Hi Mvz1983,
Thank you for leaving feedback about your stay at our Holiday Inn Express Chicago West-Roselle. Pleasure having you as one of our IHG One Rewards members since 2021.
Our goal has always been to provide our guests with the best hospitality service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive as this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Guests Revel in Portland Hotel's Setting by the Sea Set along the beautiful shores of Casco Bay, the Holiday Inn® Portland - By the Bay hotel's location in Portland, Maine combines convenience, entertainment and beauty to create the perfect environment for every traveler. Offering a waterfront view that extends to the Calendar Islands, the hotel's setting fully captures the beauty and culture of Portland, Maine. The hotel's business travelers find great opportunities in the area. Those traveling long distances make use of the hotel's shuttle to take them to Portland International Jetport (PWM), Amtrak, the bus station and many other local destinations. The Portland Arts District surrounds the hotel, with the Portland Museum of Art, Children's Museum, Merrill Auditorium and Civic Center. This hotel's location in Portland, Maine provides a variety of entertainment options for its guests, as well. When guests aren't taking cruises on the Casco Bay Lines or enjoying the Old Port District just a short walk away, they often venture down to Cape Elizabeth and check out the Portland Head Light, a historic lighthouse set on the spectacular shores of Fort Williams Park. The Holiday Inn® Portland - By the Bay hotel includes a beautiful indoor pool and sauna where guests can relax. Fantastic cuisine awaits you at the on-site Port of Call restaurant. Come and experience the natural beauty and unique culture of Portland, Maine.
 
Overall
2 out of 5
2 out of 5
Comfortable bed but hotel has much room for improvement
By Ica2022 from Guatemala City
Shuttle ok, but tried to request for a wedding group to ferry landing and denied. Restaurant hardly open. Front desk staff surly. Room only cleaned by calling to request
Customer avatar
Posted by
onAugust 21, 2022
Hi Ica2022,
Thank you for leaving feedback about your stay at our Holiday Inn Portland-By The Bay. Pleasure having you as one of our IHG One Rewards members since 2008.
Our goal has always been to provide our guests with the best service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive since this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University . If you're visiting the hotel for work in Kalamazoo, you can rely on the free high-speed, Wi-Fi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer , Stryker and Borgess Medical Center are within miles. Leisure guests can enjoy amazing attractions in and around Kalamazoo, Michigan. Known as one of the top 10 beer cities in the US, the craft beer industry has been brewing since 1985. We also have a wide variety of bicycle trails for all levels of expertise. The Kal-Haven trail ends at the beautiful shore of Lake Michigan. Our great location is also near two dozen golf courses, and is home to the Wings Event Center . You can begin each morning with our Express Start Hot Breakfast , and after a busy day unwind in the indoor pool or sweat off stress in the 24-hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
 
Overall
2 out of 5
2 out of 5
Not a good stay
By Jeenaa from NC
When checking-in none of my room requests were honored, very disappointed. Hotel clerks were not helpful towards the situation and were more interested in playing on their cell phones then helping customers. Hotel room was only ok. Dirty bathtub with hairs in it, bathroom floor with leftover mud on them, not washed. Behind entrance door were several spills of what looked like coffee grounds? Breakfast had no Milk for cereal and the kitchen staff asked Manager to get some and wouldn't do it. Trash laying in hallways, and someone's shoes were thrown down the hall. Children racing up and down the floors. Very noisy, thin walls.
Customer avatar
Posted by
onAugust 21, 2022
Hi Jeenaa,
Thank you for leaving feedback about your stay at our Holiday Inn Express Kalamazoo West. Pleasure having you as one of our IHG One Rewards members since 2019.
Our goal has always been to provide our guests with the best service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive since this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Durham-RTP located near Raleigh Durham International Airport (RDU) and I-40, is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while. Stay entertained at nearby popular attractions including Raleigh Durham Airport, Research Triangle Park, Duke University, UNC, North Carolina State University, and North Carolina Museum of Life and Science. Amenities at Candlewood Suites Durham-Rtp include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites Durham-RTP, you’ll be right at home, whether you stay a night, a week, or longer.
 
Overall
2 out of 5
2 out of 5
Comfortable bed
By Bigdaddy57 from Tennessee
Room was decent however room had a very bad musty and mildew smell.
Customer avatar
Posted by
onAugust 21, 2022
Hi Bigdaddy57,
Thank you for leaving feedback about your stay at our Candlewood Suites Durham-Rtp. Pleasure having you as one of our IHG One Rewards members since 2017.
Our goal has always been to provide our guests with the best service. I'm sorry if we failed to meet your standard. I will send your sentiment to our hotel management so we can ensure similar situations can be avoided in the future.
We value all the feedback we receive since this is our best resource for improvement. We are hoping to see you again soon.
Best regards,
Dominador R.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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