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    February 14, 2017
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    May 20, 2025
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Corporate's Review Comments
 
Enjoy Your Stay as Hotel's Guest in Kansas City, MO. With fresh, modern decor and great perks like free high-speed, wireless Internet access, the Holiday Inn Express® Hotel & Suites Kansas City Sports Complex has everything you need to stay your way. We're just off I-70 and I-435, making it easy to get to Kauffman Stadium and Arrowhead Stadium. Our property is located just 3.74 miles from the Truman Sports complex. This hotel's location is great for corporate travelers, and we offer a Business Center with copy, fax and print services. The hotel's event room is available if you need a place to host a client meeting. Take advantage of our location close to downtown restaurants and attractions during the day, and head to the Starlight Theatre for an enthralling show. Sports fans appreciate that Kauffman Stadium and Arrowhead Stadium are near the hotel's accommodations. And, if shopping is on your to-do list, you'll love that we're just moments from Country Club Plaza and the Independence Center. When you're finished touring Kansas City, Missouri you can relax in the hotel's indoor pool. With a complimentary, hot breakfast buffet, you'll get a great start to the day. We even offer a Fitness Center to help you keep up your workout routine. "Stay Smart" with us during your next trip to this beautiful "City of Fountains."
 
Overall
2 out of 5
2 out of 5
Smelly and Late
By EZAF from Kansas Citt
I had to wait 45 minutes for my room to be prepared. When we finally got in, the room wreaked of cleaning spray and one of the beds was wet because of said spray. Do not recommend.
Customer avatar
Posted by
onAugust 22, 2022
Hi EZAF,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
We appreciate you for choosing our Holiday Inn Express And Suites Kansas City Sport Complex Area, where our guest's needs matter most.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Albany Airport - Wolf Road Nestled in the center of Albany County and located on Wolf Road we are near the crossroads of I 87 and I 90, minutes from Albany International Airport, and located directly across from Colonie Center Mall. Our proximity to many corporate locations, including Downtown Albany, General Electric and the New York State Campus, is ideal for business travelers. We are just a short drive from all the major colleges in the area including SUNY Albany, College for Nanoscale Science and Engineering, Siena and Union Colleges. We are close to top attractions including the New York State Capitol, Empire State Plaza featuring the New York State Museum, The Palace Theater, MVP Arena, Saratoga Casino & Race Track, Proctors Theater and Rivers Casino. Shopping and entertainment are minutes away at Colonie Center Mall, Crossgates Mall and Stuyvesant Plaza. Hotel guests can enjoy our 100% smoke free hotel with spacious rooms, all with a small fridge and microwave. Some of our many amenities include an indoor pool, fitness and business centers, complimentary breakfast buffet. Don’t forget that parking and Wi-Fi are always free, as well as our airport shuttle, upon request only. The Sapphire Conference Center and Topaz Room feature 3,600 sq. ft. of flexible event space with a private entrance, free attendee parking and outside catering options available.
 
Overall
2 out of 5
2 out of 5
Overall cost
By Oliver80 from New York
The overall experience was not up to IHG standards for appearance or quality. Everything seemed old and dated. Needs a major update.
Customer avatar
Posted by
onAugust 22, 2022
Hi Oliver80,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards Diamond Elite member since 2014, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Express And Suites Albany Airport-Wolf Road, where our guest's needs matter most.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Crowne Plaza Palo Alto is a full-service hotel in the center of Silicon Valley. 195 rooms and suites are appointed with modern comforts. Whether traveling for business or pleasure, the Crowne Plaza Palo Alto will exceed your expectations. Central to Silicon Valley businesses, guests are minutes from Google, Facebook, SAP, Tesla, and VMware. Palo Alto is home to Stanford University and is just minutes from Thomas Fogarty Winery, Shoreline Amphitheatre, and California’s Great America theme park. Enjoy on-site parking, free Wi-Fi in public areas and guestrooms, free daily coffee in the lobby, over 17,000 square feet of event space including 17 function rooms, a full-service Fitness Center with a dry sauna, and a resort-like pool experience.
 
Overall
2 out of 5
2 out of 5
Nice setup, but outdated rooms
By SemiTraveller from Dallas, TX
I did like the "cabana" setup, making the hotel feel special.
However, the actual experience was disappointing.
- Room was dirty, long hairs found on bed and counters
- Fridge in room was very loud with an unusual high pitched sound
- Old/outdated room furniture
- When checking in I wasn't made aware that my rate had breakfast included
Customer avatar
Posted by
onAugust 22, 2022
Hi SemiTraveller,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards Platinum Elite member since 2014, and we hope for the chance to host you again soon. We appreciate you for choosing our Crowne Plaza Palo Alto, where we make business travel works.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience an amazing stay in our stunning, brand new 87 room Holiday Inn Express and Suites , located in the premier Gateway Development at InterQuest in Northern Colorado Springs. Just east of the Air Force Academy, guests will have close and easy access to the main North Gate. The Holiday Inn Express & Suites Colorado Springs AFA North is the ideal place to stay for any USAFA event. Whether you are in town for business, pleasure or both, our property is perfect for guests wishing to experience all the adventure the Pikes Peak Area has to offer, including Garden of the Gods, Pikes Peak, Olympic Training Center, Focus on the Family or any of the other many area attractions. We are close to restaurants, movie theaters, bowling and Eisenhower, Pine Creek, and Flying Horse golf courses. Less than a mile off I-25, we provide a personal retreat to relax in our sleek and modern guest rooms. Featuring HIX triple sheeted bedding and ultra-comfy double pillow top mattresses. Guest will also enjoy our 24-hour fitness center & business center and free high-speed wireless internet access throughout the hotel, our heated outdoor pool and hot tub, gas fire pit as well as complimentary hot Express Start breakfast will make your time away from home as comfortable as possible. During your stay at the Holiday Inn Express & Suites Colorado Springs AFA North , capture the beautiful views of the front range and exhale!
 
Overall
2 out of 5
2 out of 5
Comfortable bed and no air conditioning in the bathroom
By GeniaB from Louisville, KY
Very comfortable bed. Friendly front desk staff. No AC in the bathroom, hallways, lobby and breakfast area. It appears to have been this way for some time. Staff was not concerned about not having AC. The bathroom in my room had zero air circulation and was oppressively hot. The walls were very thin and I could hear conversations of the rooms next door. Breakfast food was good quality with the exception of the watery coffee.
Customer avatar
Posted by
onAugust 22, 2022
Hi GeniaB,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards member since 2018, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Express And Suites Colorado Springs Afa Northgate, where our guest's needs matter most.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A contemporary city centre hotel with free Wi-Fi, in a key shopping district near Champs-Elysées. Located in the centre of Paris, the Holiday Inn® Paris - Elysées hotel lies in the Golden Triangle, a high-end shopping destination for chic Parisians. Fashion boutiques line the nearby Champs-Elysées and Faubourg de Saint-Honoré, and major visitor attractions are easily accessible. It's a two-minute walk to Miromesnil Metro Station, and less than an hour by public transport to Charles de Gaulle Airport and Paris Orly Airport. Enjoy music, dance and opera performances at the elegant Palais Garnier and art exhibitions at the Grand Palais museum – both venues are a walk from the hotel. A direct train from Miromesnil Metro Station gets you to the Eiffel Tower in just 15 minutes. Department stores Le Printemps and Galeries Lafayette are also nearby. The hotel is close to many foreign embassies and offers a central location for business visitors to have casual meetings at nearby cafés and restaurants. There's free Wi-Fi throughout the hotel. Start your day with a hot breakfast buffet. Kids stay and eat free. The hotel's 43 modern rooms outfitted with satellite TV and a pillow menu ensure guests have a comfortable stay. After a busy day shopping and sightseeing, kick back with a refreshing drink in the hotel bar.
 
Overall
2 out of 5
2 out of 5
Poor hotel experience and would not recommend
By Sumen from South Africa
UnFriendy and more unhelpful staff
Be more intuitive to see a hot and sweating guest checking in and offer a glass of water
Notify guests that the name holiday inn Champs-Élysées, does not mean it’s close to the Champs-Élysées.
It’s rather a business area with very little restaurants
Rooms are small with no view and no space
The room was identified as a “executive room” but was nothing like that. Our second room was a normal room and was much better. We asked to be moved and each room was worst than the previous so we just resorted to accepting the below par room as best of the worst.
Customer avatar
Posted by
onAugust 22, 2022
Hi Sumen,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards member since 2022, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Paris-Elysées, where travel is a joy for all.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A contemporary city centre hotel with free Wi-Fi, in a key shopping district near Champs-Elysées. Located in the centre of Paris, the Holiday Inn® Paris - Elysées hotel lies in the Golden Triangle, a high-end shopping destination for chic Parisians. Fashion boutiques line the nearby Champs-Elysées and Faubourg de Saint-Honoré, and major visitor attractions are easily accessible. It's a two-minute walk to Miromesnil Metro Station, and less than an hour by public transport to Charles de Gaulle Airport and Paris Orly Airport. Enjoy music, dance and opera performances at the elegant Palais Garnier and art exhibitions at the Grand Palais museum – both venues are a walk from the hotel. A direct train from Miromesnil Metro Station gets you to the Eiffel Tower in just 15 minutes. Department stores Le Printemps and Galeries Lafayette are also nearby. The hotel is close to many foreign embassies and offers a central location for business visitors to have casual meetings at nearby cafés and restaurants. There's free Wi-Fi throughout the hotel. Start your day with a hot breakfast buffet. Kids stay and eat free. The hotel's 43 modern rooms outfitted with satellite TV and a pillow menu ensure guests have a comfortable stay. After a busy day shopping and sightseeing, kick back with a refreshing drink in the hotel bar.
 
Overall
2 out of 5
2 out of 5
Poor hotel experience and would not recommend
By Sumen from South Africa
UnFriendy and more unhelpful staff
Be more intuitive to see a hot and sweating guest checking in and offer a glass of water
Notify guests that the name holiday inn Champs-Élysées, does not mean it’s close to the Champs-Élysées.
It’s rather a business area with very little restaurants
Rooms are small with no view and no space
The room was identified as a “executive room” but was nothing like that. Our second room was a normal room and was much better. We asked to be moved and each room was worst than the previous so we just resorted to accepting the below par room as best of the worst.
Customer avatar
Posted by
onAugust 22, 2022
Public acknowledgment:
Hi Sumen,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards member since 2022, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Paris-Elysées, where travel is a joy for all.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Smithfield Hotel's Guests Enjoy Rhode Island Relaxation Whether you're visiting for business or fun, the Holiday Inn Express® & Suites Smithfield - Providence hotel's location enables you to spend less time worrying about travel and more time enjoying the beautiful area, home to picturesque farms and gorgeous orchards. Just 18 miles from T. F. Green International Airport (PVD) and nine miles from Providence, these accommodations are truly ideal. If you're visiting for business, you can work efficiently with free wired and Wi-Fi access and the 24-hour Business Center. And because the hotel is near downtown Providence and the Rhode Island Convention Center, you can easily attend corporate events in the city. Bryant University is three miles away, and Brown University and major corporations, such as Fidelity Investments, Amica Insurance and CVS headquarters, are all within 10 miles. Leisure guests also enjoy wonderful attractions around the hotel. Near downtown Providence, you can attend an incredible show at the Providence Performing Arts Center or catch a play by the Tony Award-winning Trinity Repertory Company. Pats fans appreciate the hotel's location 23 miles from Gillette Stadium, as well. You can begin each morning with the mouthwatering complimentary, hot breakfast bar; and after a busy day, unwind in the heated, indoor pool or sweat off stress in the 24-hour Fitness Center. For a wonderful stay in Smithfield, please call today.
 
Overall
2 out of 5
2 out of 5
Disappointed but the staff was very nice
By BMilo from New Jersey
The first room we were given smelled terribly like cigarettes. The staff was very nice and gave us a new room. The door keys kept on failing to work so we had to keep going downstairs to have them magnetized again. The staff was nice about it, but it was still an inconvenience because it happened multiple times. It was not worth the money we spent on the room.
Customer avatar
Posted by
onAugust 22, 2022
Hi BMilo,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards Gold Elite member since 2016, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Express And Suites Smithfiel-Providence, where our guest's needs matter most.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A modern, vibrant hotel close to Stonehenge, with meeting rooms and an all-day restaurant Right beside the A303, Holiday Inn® Salisbury - Stonehenge is only 8 miles from medieval Salisbury . There's easy access to the M3 and you can take a day trip to Bath or the south coast at Southampton , both within a one-hour drive. Kids love exploring the Iron Age settlement of Old Sarum , where there’s a ruined fort and spectacular ramparts. A leisurely drive takes you to Longleat , where the whole family can go on safari with the lions, and motor-racing fans can test their driving skills at nearby Thruxton Motorsport Centre . If you’re hosting an event, our 2 conference rooms provide a professional haven for up to 50 guests. Major local companies cluster nearby at the Solstice Business Park , and the MOD base at Boscombe Down is quick drive away. At this hotel you can enjoy: - Free WiFi - Free parking - 24-hour room service - Kids stay and eat free Tuck into a hearty buffet breakfast at the Solstice Bar & Grill , and come back later for Mediterranean dishes or a tasty steak. Our heated terrace is great for alfresco dining or post-meeting drinks. Decorated with eye-catching designs, our cosy, double-glazed bedrooms are all fitted with Smart TVs , and there's a choice of pillows to help you sleep. Electric charging points
 
Overall
3 out of 5
3 out of 5
payment procedures
By Joieleen from Philippines
You have to provide the invoice first so the guests may have time to check the bill first before settling the bill.
Customer avatar
Posted by
onAugust 22, 2022
Hi Joieleen,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards member since 2019, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Salisbury-Stonehenge, where travel is a joy for all.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located in the Northwest Suburbs of Chicago, near major highways and the Metra train station, Holiday Inn & Suites Chicago-Carol Stream (Wheaton) offers easy access to local attractions, businesses, and Downtown Chicago. We are minutes from Wheaton College, DuPage County Fairgrounds, DuPage County Courthouse , and Northwestern Medicine Central DuPage Hospital. Nearby corporate offices include Eaton, Illinois Tool Works, and TW Metals. Enjoy local brews and burgers at our on-site restaurant, Burger Theory. Relax in our large indoor pool and whirlpool, stay active in our Fitness Center, and unwind in spacious guest rooms or suites with fully equipped kitchenettes. Free Wi-Fi throughout your stay. A warm welcome awaits!
 
Overall
3 out of 5
3 out of 5
Friendly Staff
By ZA94 from Chicago
Staff was very friendly but room experience and room service experience was very poor.
Customer avatar
Posted by
onAugust 22, 2022
Hi ZA94,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to offer our sincerest apology for what happened during your stay. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team to ensure necessary action to prevent the same issues from reoccurring in the future.
Your loyalty as IHG One Rewards member since 2022, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Hotel And Suites Chicago-Carol Stream (Wheaton) for your leisure stay.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn West Chester Hotel at Centre Park! Step into an extraordinary experience at the Holiday Inn Cincinnati North - West Chester featuring Ohio’s first Johnny’s Italian Steakhouse. Halfway between Cincinnati and Dayton, we are located 20 miles from Downtown Cincinnati off of the Union Centre Exit on I-75 and within minutes of I-275 and I-71. During your stay, refresh at the Blue Bar and relax with flavorful dining at Johnny’s Italian Steakhouse . Hotel guests traveling on business prefer our hotel for our complimentary Wi-Fi and 24-hour business center while our leisure travelers love our indoor heated pool and complimentary hotel shuttle within 5 miles of the hotel . Use our hotel's convenient location on the north side of Cincinnati as a starting point for daily activities at Paramount's Kings Island, Ikea West Chester , Top Golf, Cincinnati Premium Outlets, Liberty Center, Voice of America (VOA) Park , and Jungle Jim's International Market. The hotel is connected to Centre Park Event and Banquet Center , that features a chapel, garden with gazebo , and state of the art technology. With over 20,000 sq ft of flexible space , we are the perfect location for corporate meetings, events, or weddings at our versatile hotel and banquet facility. Let us change your view of true hospitality. Please see our Offers tab for special rates and packages.
 
Overall
3 out of 5
3 out of 5
A place to stay
By nkcc19 from Greensboro, NC
The staff is awesome. Bar is nice. Housekeeping needs work but overall a decent hotel.
Customer avatar
Posted by
onAugust 22, 2022
Hi nkcc19,
Thank you for sharing your feedback about your stay.
We strive to give a great, impressive hotel experience and excellent service. I would like to thank you for appreciating what our hotel offers. We want to uphold our commitment to delivering an exceptional experience. I have shared your feedback with the upper hotel management team, and I am confident that they will be delighted to hear your kind word of praise.
Your loyalty as an IHG One Rewards Diamond Elite member since 2013, and we hope for the chance to host you again soon. We appreciate you for choosing our Holiday Inn Cincinnati N-West Chester for your leisure stay.
Yours in hospitality,
Melissa P
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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