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    February 14, 2017
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    March 18, 2025
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Corporate's Review Comments
 
Located in Toronto's vibrant downtown, our 100% smoke-free hotel is just steps away from the Jarvis and Church Street car stations, providing easy access to the Toronto Financial District. We are within walking distance of Queens and King subway stations and Toronto Union Station, and are conveniently accessible from both Billy Bishop Airport (YTZ) and Toronto Pearson International Airport (YYZ) via the UP Express. The Holiday Inn Express Toronto Downtown is ideally situated near the Business, Financial, Entertainment, and Shopping Districts. You’ll find over 50 unique dining experiences and major attractions such as Ripley’s Aquarium, the CN Tower, the Hockey Hall of Fame, the Distillery District, St. Lawrence Market, Scotiabank Arena, Rogers Centre, Metro Toronto Convention Centre, and the CF Toronto Eaton Centre, Toronto's largest shopping mall, all within a short walk. For business travelers, our hotel is conveniently located near First Canadian Place, BCE Place, Toronto Metropolitan University, and Saint Michael’s Hospital, as well as major project office locations related to Metrolinx, Moss Park, and construction sites at Harbourfront.
 
Overall
1 out of 5
1 out of 5
Not helpful
By Jake from Montreal
Staff was not helpful , left us in the reception for more than 1 hour till the point we decided to book a mn rbnb
Did not get enough points that booking
Customer avatar
Posted by
onMarch 18, 2025
Hi Jake,
Thank you for sharing your feedback and staying at the Holiday Inn Express Toronto Downtown. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2024.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have also sent you a private message to discuss your experience further.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy a Stay at Our Contemporary Knoxville Hotel We invite you to visit our newly remodeled Holiday Inn Express® Knoxville East - Strawberry Plains accommodations. This hotel's location off I-40 provides you with easy access to a variety of attractions. Leisure guests appreciate that we're just a short distance from the Knoxville Museum of Art, the Knoxville Zoo and Neyland Stadium. Bordering Strawberry Plains, our hotel's location is a 30-minute drive from Dollywood and the Great Smoky Mountains. Guests can catch a Volunteer football game at the University of Tennessee, since it's so close to our hotel. Corporate travelers are welcome to stay with us in Knoxville. Our hotel is near a number of businesses, including General Electric, AC Entertainment and Green Mountain Coffee. Our visitors can also enjoy access to our 24-hour Business Center with copy, print and fax services, as well as our free high-speed, wireless Internet access. If you're looking for pet friendly hotels in Knoxville, TN with great amenities, look no further. You can work up a sweat in the 24-hour Fitness Center and then take it easy in the heated, indoor mineral pool. Join us every morning for one of our signature cinnamon rolls and a hot cup of Smart Roast Coffee, which are served fresh daily at our Express Start breakfast bar. Reserve a room at the Holiday Inn Express® East Knoxville hotel to experience quality amenities at a price you can afford.
 
Overall
3 out of 5
3 out of 5
Employees were great and so friendly. The workers for breakfast were very slow at keeping food available and there were only 11 people eating.
By Rexie from Michigan
Looked to be very nice on the outside but rooms are very dated. Online said they had an indoor pool and they don’t.
Customer avatar
Posted by
onMarch 18, 2025
Hello Rexie,
Thank you for your stay at the Holiday Inn Express Knoxville-Strawberry Plains. We sincerely appreciate you as one of our loyal IHG® One Rewards Platinum Elite members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management team. We value your insights, as they allow us to continuously improve, and provide better experiences for our guests.
I hope you will consider staying with us again should your future travels bring you back to the area!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Malone Offers Hotel's Patrons an Adirondack Getaway Located in the northern part of the state, Malone, NY offers this hotel's guests a beautiful backdrop for four season outdoor excursions and modern business ventures alike. Whether it's leisure or corporate travel that brings you to the Holiday Inn Express® Hotel & Suites Malone, this hotel's accommodations provide the resources you need to be comfortable, stay productive and leave refreshed. Professionals seeking hotels in Malone, New York find this location most convenient. Many state and government facilities are nearby, ensuring speedy commutes. The US-Canadian border is just 30 miles away for those conducting business internationally. Guests can host meetings for up to 20 people on-site or book the Adirondack Room, adjacent to the hotel, for groups of up to 225. Those in town for leisure can choose from exciting indoor and outdoor activities. Titus Mountain is the perfect place to ski and snowboard, and Adirondack State Park is where you can find terrific hiking and biking trails. Home to the Malone Golf Club, the world-renowned club offers two 18-hole courses designed by Robert Trent Jones. If you prefer to stay in, nearby Akwesasne Mohawk Casino provides a colorful indoor escape. A standout in Malone, New York, this hotel has perks like an indoor pool, hot tub and a free, hot breakfast. fitness and business centers are on site, and free Internet access is provided. Book today!
 
Overall
3 out of 5
3 out of 5
Acceptable but needs some work
By Skitripper from Saranac Lake NY
The rooms were adequate but things were worn and broken. The bathroom had broken hooks and a broken shower head.
In general the staff was friendly and helpful but we felt that there should’ve been some compensation for the broken shower head, instead we were kind of blown off.
The breakfast was good and well stocked
Customer avatar
Posted by
onMarch 18, 2025
Hello Skitripper,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Malone, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We strive to go above and beyond to create a wonderful experience for our dearest guests. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the voco Madrid Retiro, a completely refurbished hotel that stands out for its uniqueness! Our privileged location just a stone's throw from the beautiful Retiro Park makes it the ideal destination for early morning sports enthusiasts or those looking for a breath of fresh air to get their day off to a good start. Direct access to the metro means you can explore the wonders of Madrid! The hotel hosts an impressive collection of works of art by Manuel Ortega for you to discover, a testimony to Spain's rich cultural heritage. Our rooms and suites combine contemporary design with cosy comfort, creating a warm, colourful environment. If you are passionate about Spanish cuisine, our Bar Lounge delights you from morning till night with its homemade tapas and exquisite cocktails, a culinary journey into the heart of local gastronomy. To experience unique moments, explore our 17 fully equipped meeting rooms, our lovely garden, and our exclusive rooftop offering a panoramic view of the city. For wellness enthusiasts, our fitness room is ready to welcome you and enhance your experience. Our dedication to sustainability is evident through the achievement of the Green Key label, a globally recognised eco-label awarded to hotels that meet specific environmental standards. The voco Madrid Retiro is an experience in its own right, where art, culture and friendliness come together to create memories in the heart of Madrid.
 
Overall
3 out of 5
3 out of 5
Wonderful rooms, potentially unsafe bar and lobby
By SFrey from Dallas, Texas
The staff and rooms are wonderful. Very friendly, extremely clean. The elevators are very slow. The bathroom exceeds expectations. However, my mother was robbed while in the hotel bar by another customer. He was drinking coffee at the bar and the moment she placed her purse down, he snatched it and ran. The security at this bar is not adequate. The staff and managers did their best to address the situation, but it was impossible to feel safe in the lobby or bar after this incident.
Customer avatar
Posted by
onMarch 18, 2025
Hello SFrey,
I welcome your thoughts, and we are grateful you chose to stay at our voco Madrid - Retiro, where we delivers delightful and uplifting experience. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the brand-new Holiday Inn Express. We welcome you with open arms, rather you are visiting for business or leisure travel. We are conveniently located just off I-75 and a short drive to the "Empire City of the South", Atlanta. Need to catch a flight, no worries we are just about 25 miles from Hartsfield International Airport. Our guest rooms were designed to accommodate our guest traveling with family as well as business travel. Our modern design was meant to utilize the most out of space offering our guest more free space in rooms. Join us for a complimentary Express Start hot breakfast to get your day started off great. Don't worry we have your immediate business needs covered in our business center. Need to unwind?, no worries visit our state of the art fitness center or our Spa retreat featuring an outdoor pool. This little town of Jackson is just 1 exit from great shopping at the world-famous Tanger Outlets or visit our local zoo, Noah’s Ark Rehabilitation Center, full of rescued and rehabilitated animals. Downtown has lots of boutique shops and day spas. We are only minutes from Atlanta Motor Speedway. Travelling on business, we are just a few exits from the industrial district of Locust Grove and McDonough. Come allow us to deliver great service and a memorable trip to the Atlanta Metro area. We look forward to making a mark on your journey that stays with you always.
 
Overall
3 out of 5
3 out of 5
The hotel doesn't have a happy vibe. Nothing to do
By None from Georgia
I stayed at better properties. This particular location has no excitement and staff showed lack of interest .
Customer avatar
Posted by
onMarch 18, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express & Suites Jackson. We truly appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your feedback with the hotel management team for needed actions to be taken to improve guests' satisfaction.
Until your next stop in the area, we hope to welcome you back!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Staybridge Suites Houston I-10 West-Beltway 8 is designed just for you to be your "Home Away From Home". Houston’s newest Staybridge Suites is conveniently located along Houston’s Energy Corridor and West Houston. The hotel sits on Beltway 8 (Sam Houston Tollway) and near I-10 with access to major highways 290, 249, and 59. We offer complimentary shuttle transportation within a 5-mile radius. Business travelers will benefit from the proximity of our hotel to many companies including Seadrill, Kiewit, General Electric (GE) Oil & Gas, Schlumberger, Siemens, Rockwell Automation, and Weatherford . Our Staybridge Suites also offers easy access to attractions including Baseball USA, Memorial City Mall and City Centre . Our rooms are spacious including full kitchens with all necessary utensils and dishware. When it’s time to be productive, we have you covered with free wired and wireless fiber optic IHG Connect internet, making access easy and quick for our loyal IHG members and quests. We also have a meeting room and boardroom for rent. When you need to burn energy, the fitness center, outdoor pool and hot tub will help melt the stress away. For a relaxing evening, join us during the Social (Mon-Wed) or light up the grill in the outdoor courtyard. We also offer free guest laundry facilities and free breakfast daily. Staybridge Suites is your best choice for a week, a month or a year.
 
Overall
3 out of 5
3 out of 5
Not comfortable
By Naa K.K from Texas
Room has dog odor which caused my daughter to have allergic reactions. She was unable to sleep for two nights. she had pain in her stomach and rips due to excessive sneezing. She was only able to breath and not sneeze when out of the room. Thanks to medication from Walmart, she slept on the last night.
Customer avatar
Posted by
onMarch 18, 2025
Hello Naa K.K,
I welcome your thoughts, and we are grateful you chose to stay at our Staybridge Suites Houston Interstate-10 West-beltway 8, where we believe our guests deserve more. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Enjoy Value comfort and style in Waukesha, WI Find our modern hotel off I94-E on the southwest corner of Meadow Lane and Marshview Street, less than 3 miles from the Waukesha County Airport and Waukesha County Expo Center. Expect comfortable, contemporary accommodations and convenient on-site amenities, including a modern 24-hour Market, Fitness Center and complimentary Good all round breakfast, during your stay. Stay on top of your work in our 24-hour Business Center. In town for business, sports, or school? avid hotel Milwaukee West Waukesha is a quick drive to many facilities, including GE Healthcare, Skipper Bud's, Batteries Plus, Center Court Sports Complex, and Carroll University, to name a few. Whether you're in Waukesha for business or leisure, enjoy your stay at our modern hotel.
 
Overall
3 out of 5
3 out of 5
Comfortable bed.
By Judy from Iowa
Comfortable bed, room clean. Temperature control good. Great shower. Poor curb appeal to the building. Dirty doors to the building. Dirty lobby. Breakfast hot foods terrible. Cold foods good. Coffee good.
Customer avatar
Posted by
onMarch 18, 2025
Hello Judy,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express and Suites Stevens Point as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Houston IAH-Beltway 8 is nestled just 6 miles from George Bush Intercontinental Airport. Take advantage of our complimentary airport shuttle. The shuttle is offered 24hrs Mon-Fri, 7AM-11PM Sat and Sun. This new hotel is easily accessible on major freeways to get you around the city . There are many companies surrounding us such as: Halliburton, General Electric, Baker Hughes, and Schlumberger. The hotel is located within 15 miles from Splashtown Waterpark, Sam Houston Raceway, shopping at Deerbrook Mall and The Woodlands Mall. In addition, see what Houston has to offer at nearby Downtown Houston, The Galleria, NRG Stadium, Toyota Center, Houston and much more . The Holiday Inn Express & Suites Houston IAH-Beltway 8 has 100% smoke free rooms and offers a well-equipped fitness center so you can keep up with your daily regimen. Stay Smart with our complimentary Express Start Breakfast bar with hot food and fresh coffee. The Holiday Inn Express Houston IAH-Beltway 8 is the Smart choice, and we look forward to your stay .
 
Overall
3 out of 5
3 out of 5
Holiday Inn Hotel conveniently located at Beltway 8 close to the airport
By Joe74 from Karlsruhe, Germany
Stayed a few times at this hotel before and now it starts requiring some maintenance work. It's still okay and clean, but with a bit more care it could be good.
Customer avatar
Posted by
onMarch 18, 2025
Hello Joe74,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express and Suites Houston IAH - Beltway 8 as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Sioux Falls Southwest Hotel! Welcome to Sioux Falls, the largest city in South Dakota. With Sioux Falls being the retail and medical hub in our state, our hotel is located right where you want to be! With easy Interstate access off of I-29 and I-229, our hotel is not only easy to find but is minutes from the Empire Mall for your shopping experience. Corporate guests looking for hotels in Sioux Falls, SD need look no further than this Holiday Inn Express & Suites hotel which offers a state of the art business center, free fast high speed Internet, an expanded fitness facility with Precor equipment, and 900 square feet of meeting space. We are just a short drive from businesses like the Avera Heart Hospital and Corporate offices, Good Samaritan, Vance Thompson, Missouri River Energy Services, and Ophthalmology Limited. Families can enjoy a stress free trip when they stay with us in Sioux Falls, SD. At our hotel, we pride ourselves in providing you with a great location closest to the most popular attractions, including the Sertoma Butterfly House and Wild Water West Amusement Park, and Yankton Trails. Our hotel has a large pool area including a children's splash pool for our younger guests! Make your reservations today and enjoy our upscale hotel property during your next Sioux Falls visit! While here, check out Falls Park, our city's namesake!
 
Overall
1 out of 5
1 out of 5
Horrible hotel manager
By Steve from Minneapolis
Hotel manager failed to tell staff or guests that the water would be shut off for most of the day. When I asked the foreman of the work crew why they would shut off the water without telling anyone, he said that they had told the hotel manager the day before. When I asked to speak to the hotel manager, she was conveniently away from the hotel running errands. When I left my number for her to call me back she never called back. The front desk clerk was just as frustrated because the hotel manager had not told her either that the water was gonna be shut down. Later that afternoon I asked to speak to the hotel manager and again asked that she contact me and she again was nowhere to be found and again refused to give me a call and explain why she couldn’t simply have told her staff and guest that the water was gonna be shut down. I feel like the hotel ripped me off. I had to pay for a full day and yet I wasn’t able to use the facilities. They made no provision to have Porta potty’s brought in or anything else for staff and guest to use. We all had to go over to the gas station. Absolutely one of the most horrible Holiday Inn hotels I’ve ever stayed in.
Customer avatar
Posted by
onMarch 18, 2025
Hi Steve,
Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Sioux Falls Southwest. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2019.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have also sent you a private message to discuss your experience further.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Five minutes' walk from Norwich International Airport , Holiday Inn® Norwich - North hotel is 15 minutes' drive from the city centre. Alternatively, leave the car in the hotel car park, where parking is available for a small fee, and walk to the nearby Park and Ride stop for a bus into town, where Norwich station is served by direct trains to London. Park, Stay & Go packages are available. The 12th-century Norwich Cathedral , with its soaring spire, and the masterpieces at the Sainsbury Centre for Visual Arts are both 20 minutes' drive from the hotel. The Norfolk Broads ' rivers and lakes are a 45-minute drive away. An hour from the hotel, enjoy a tour of the royal Sandringham Estate 's grand country house and vast gardens. Business guests are a 20-minute drive from Broadland Business Park . At the hotel, seven flexible spaces, including an event suite with a state-of-the-art light show, can host functions for up to 600 people theatre-style. Audiovisual equipment free Wi-Fi is available. In the Open Lobby Restaurant, you can start your day with a buffet breakfast, or dine on a juicy burger or a healthy salad. A visit to the well-equipped gym or indoor pool can help keep you fit before you relax in the jacuzzi, steam room, or sauna. Kids Stay and Eat Free .
 
Overall
3 out of 5
3 out of 5
Tired, broken, in need of a facelift
By RJPD from Reading
This is my second stay at this Holiday Inn. The first room I stayed in was in desperate need of a make over. This stay was no different.
The bathroom ceiling needs repair and redecoration.
I arrived late, 945pm, no recognition of being an IHG Member, went straight to my room (#517) and straight to sleep.
I suffered a noisy (outside traffic) and cold night's sleep.
In the morning, when I opened the curtains for the first time, I noted that the window had no handle on it, and was open one inch, i.e., it was impossible to close the window.
On checking out, I reported this to reception, explaining my night, suggesting that a repair be carried out. I did not receive the understanding I expected, and received what I would describe as an afterthought apology as I walked away.
I really need to think whether I stay a third time.
Customer avatar
Posted by
onMarch 18, 2025
Hello RJPD,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Norwich - North as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.