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    February 14, 2017
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    April 3, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
For its excellent location, the Holiday Inn Express Mexico Basilica is the best option for both business and leisure travelers. We are less than 15 minutes from the Mexico City International Airport, just 10 minutes from the Central Norte de Autobuses, 15 minutes from the Palacio de Bellas Artes and the historic center, main avenues such as Av. Circuito interior and Av. Calz de los misterios is nearby, giving you easy access to other areas of the city. Start your day with a complimentary American-style breakfast buffet, relax throughout the afternoon, and work out in the gym. At night, rest in comfortable rooms designed to give you the best night's rest. In addition, the hotel offers free Wi-Fi, a meeting room and a Business Center.
 
Overall
2 out of 5
2 out of 5
Average
By Guest10 from Guest 626
Overall my stay was pleasant giving its location to near by attractions. However, we unfortunately had a flat tire and the security staff/valet passed by us several times and didn’t offer to help. We had exceeded our voucher time to exit the parking structure and when we called through the intercom front desk was very rude and blamed us for taking so long. Even when the same valet guy came to let us out he mentioned how we took so long and to not let it happen again. We paid for parking during my week stay, so I don’t understand why they make it such a big deal and advised that next time we had to pay for parking rate. As a rewards member this was a very unpleasant experience. I just hope the team gets proper training for cultivating better customer service.
Customer avatar
Posted by
onApril 2, 2025
Hello Guest10,
Thank you for your stay at the Holiday Inn Express Mexico Basilica, Mexico. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated on the corner of the famous Canal Street and Bourbon Street, Crowne Plaza® New Orleans French Quarter – Astor blends comfort and sophistication. With 20 meeting rooms, our upscale hotel caters to corporate conferences and social events. Relish the historic charm and vibrant ambiance of the French Quarter, strolling along cobblestone streets, tasting hot beignets at Café du Monde, exploring the National WWII Museum, or antique shopping in the Garden District or Royal Street. Cheer for your team at Caesars Superdome and savor Cajun cuisine while soulful jazz serenades your senses. After a day of adventure, retreat to our elegant guest rooms with premium amenities, free Wi-Fi, and plush bedding. Stay with us and embrace the spirit of New Orleans.
 
Overall
3 out of 5
3 out of 5
Quality control and housekeeping are lacking
By Alice from California
The hotel is in a great, central location. The lobby looks beautiful. There seemed to always be a line for the front desk, no matter the hour. They really need more than two people at once. We were upgraded to a suite, which was very appreciated. However, the room wasn't very clean. Glass covered TV stands and bedside tables looked like they hadn't been wiped down in quite some time. Very dusty and finger prints. The bedroom window was filthy on the outside. The bathroom floor felt sticky to walk on. The bathroom was missing a toilet paper holder, hand soap, had mold in the shower, and the shower soap dispenser was broken. We only had one very thin blanket on the bed. Quality control standards are lacking at this property.
Customer avatar
Posted by
onApril 2, 2025
Hello Alice,
Thank you for your stay at the Crowne Plaza New Orleans French Quarter - Astor, Louisiana. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Joliet’s newest and finest extended stay hotel has arrived! Welcome to Candlewood Suites Joliet, Joliet's premier hotel and meeting facility. Located just off I80 at the Houbolt Road Exit, we are Joliet’s newest Extended Stay hotel, ideal for both corporate and leisure travelers. Our warm, inviting ambience & tranquil location is the best decision for lodging, dining, meetings and event needs in Joliet. We are conveniently located to the area’s best parks, museums, shopping, casino, sports and nightlife. Popular local attractions include Harrah's & Hollywood Casinos, Joliet Slammers Baseball, Union Station, Historic Route 66 and Chicagoland Speedway. Candlewood Suites Joliet is the lodging of choice for many major corporations. We welcome guests from area businesses such as Silver Cross Hospital, Exelon, Amita Health, Exxon Mobil, GE and Rialto Theatre. Our convention center features over 10,000 sq.ft. of function space that is perfect for your next meeting or event. With a modern design and upscale decor, top notch amenities and exceptional service: we provide a memorable stay experience to all our guests. Our tastefully decorated suites feature luxurious new bedding, microwaves, refrigerators, 43” TV, premium channels and free Wi-Fi. Burger Theory restaurant serves up local craft beers and signature cocktails with custom burgers, made fresh daily from a tasty proprietary blend. RELAX! You're home.
 
Overall
1 out of 5
1 out of 5
Update
By Erica
I left a review about my experience and the manager Susan called me to apologize for my experience and promised me 3000 points and that was about 4-5 days ago and the points still haven’t been added! This further a bad experience with this property!! Side note I didn’t ask for a thing it was offered and I expected but I guess it just sounded good!!
Customer avatar
Posted by
onApril 2, 2025
Hi Erica,
Thank you for staying and sharing your experience at our Candlewood Suites Joliet Southwest. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The newly renovated Holiday Inn Express & Suites San Diego Otay Mesa welcomes you! This choice San Diego hotel is nestled in the heart of the Otay Mesa Industrial Business Park, a short drive from Downtown San Diego and less than 1 mile from beautiful Tijuana, Mexico . We offer a convenient suburban location near the Cross Border Xpress , North Island Credit Union Amphitheatre , SeaWorld Aquatica, SeaWorld , the Chula Vista Olympic Training Park and the famous San Diego Zoo . Learn about local history at the Cabrillo National Monument, the Air and Space Museum and the Maritime Museum , or visit us for fun annual events such as Comic Con . Check out Las Americas Premium Outlets with 125 outlet stores and 13 restaurants in a lovely outdoor setting, or try the Otay Town Center Mall , just four miles from our hotel. Business travelers will enjoy a stay at our San Diego hotel because of its convenient location near companies such as Toyota, Bose, Panasonic, Maxwell, Tyco, JVC, Siemens Medical and Samsung, each within six miles of our hotel in the Otay Mesa Industrial Park . The International Commercial Border Crossing is .25 miles away. The Brown Field Municipal Airport is three miles away. During your stay, enjoy a free hot breakfast, Fitness Center and outdoor pool. Check out our San Diego hotel room deals to start planning your trip today.
 
Overall
1 out of 5
1 out of 5
Falling apart, smelly, and dirty
By Claudia from Las Vegas, NV
This was such a disappointment. The room smelled, carpet was dirty, bathroom was dirty, beds weren't made right, breakfast was questionable, elevators broke down, outlets for charger weren't working, and the shower was dirty. It's like housekeeping does everything half fast and it shows. I would not recommend. For that price, you can get something better.
Customer avatar
Posted by
onApril 2, 2025
Hi Claudia,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites San Diego Otay Mesa during your vacation. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Offering spacious accommodations, premium amenities, and impeccable service, Holiday Inn Express & Suites Hollister is the place to stay in San Benito County. Neighboring Silicon Valley and Monterey Bay, we offer easy access to state routes 25 and 156. Explore Bonfante Gardens, Swank Farms, and Pinnacles National Park, 30 minutes away. Unwind in a nearby spa and savor wine tastings at local vineyards. Proximity to companies like Hazel Hawkins Memorial Hospital, Denise & Filice Packing Co, and San Benito Foods makes us ideal for business travelers. Fuel your day with our free Express Start Breakfast, relax at our indoor pool, and workout in our Fitness Center. From free Wi-Fi to spacious suites, we ensure an enjoyable stay in Hollister.
 
Overall
1 out of 5
1 out of 5
Horrible experience i was there for business and I getting charged 2 times a day
By Maddie from Hosllister california
Horrible experience every day I was taken money out and looking at the reviews I'm not the only one I was there for business and my work was paying but I payed double due they ask 100 for deposit I tried 5 time to contact gm manager she doesn't seem to care than they were charging my work 3 more days extra they didnt check me out the right way they check in me in again when I left... until today I haven't got a call from GM manager after 3 weeks.... I want receipt that I was out on Tuesday not Friday I have provided that I was out Tuesday the front desk person told me I got out 8 am record the call due I got trouble at work
Customer avatar
Posted by
onApril 2, 2025
Hi Maddie,
Thanks for your review and for staying at Holiday Inn Express & Suites Hollister. We value your business and work hard to deliver an exceptional guest experience. I am sorry for what happened. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Independence Ohio Experience warm hospitality just outside the city at the Holiday Inn® Hotel Cleveland - S. Independence. The hotel's prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to the Cleveland Clinic, Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland. Nearby, our hotel's guests can visit downtown Cleveland to dine and dance in the Historic Warehouse District, tour the Rock and Roll Hall of Fame and take in a hit show at PlayhouseSquare, the second-largest theatre complex in the country. For your next meeting, take advantage of our well-appointed event space and top-notch catering. Whether you're in Independence, Ohio for business or leisure, you'll love convenient amenities like free wireless Internet access. Enjoy our newly renovated indoor pool and fitness center. Reserve your room today.
 
Overall
1 out of 5
1 out of 5
Bad Service
By Messiah
The manager is very rude & they like to smoke and don’t do anything about the issues
Customer avatar
Posted by
onApril 2, 2025
Hi Messiah,
Thank you for staying and sharing your experience at our Holiday Inn Cleveland-South Independence. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express® Hotel in Frankfort Located just five minutes from the Kentucky state capital, our Frankfort hotel provides a great location and quality amenities to business and leisure travelers alike. Since we are so near Kentucky's state capital, our hotel is a favorite among business travelers. Our Frankfort hotel's location places you near numerous corporations, including Montiplast, Ohi-America, Rockwell International and Webster. If you need to host an event or seminar while in Frankfort, we hope you consider utilizing our 1,350-square foot meeting room, which can accommodate up to 45 people. We also offer a 24-hour business center to our guests staying in Frankfort. Our hotel's property offers leisure travelers easy access to some of Kentucky's greatest attractions, too. You're sure to love visiting the Buffalo Trace Distillery or any other stop along the Bourbon Trail. Outdoor enthusiasts enjoy visiting Canoe Kentucky. Other attractions include Berry Hill Mansion, Grand Theater and Daniel Boone's Grave site, and the Kentucky History Museum offers an exciting glimpse into Kentucky's fascinating history. Our Frankfort hotel's choice amenities can please any guest. You can start your day with our complimentary, hot breakfast from the Express Start breakfast bar and surf the Web with the free Internet access to plan your day, and after meetings or sightseeing, you can unwind in the indoor pool.
 
Overall
1 out of 5
1 out of 5
Not a good IHG Hotel at all!
By Bourbonlover from Michigan
Definitely not what I am used to at IHG hotels. After this stay, I will definitely be looking at other hotel options when in KY.
Customer avatar
Posted by
onApril 2, 2025
Hi Bourbonlover,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Frankfort. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Harrisburg S - Mechanicsburg, ideally situated near the charming town of Mechanicsburg and just a short drive from the bustling city of Harrisburg. Our hotel offers easy access to a variety of local attractions, including the historic Gettysburg National Military Park and the scenic Hersheypark, making it an ideal base for both leisure and business travelers. Experience the rich cultural heritage of the area with a visit to the nearby National Civil War Museum or explore the vibrant local dining and shopping scene in downtown Harrisburg. Our hotel's convenient location also puts you close to key educational institutions such as Penn State Harrisburg and Messiah University, as well as major corporate offices and medical centers. At the Holiday Inn Express Harrisburg S - Mechanicsburg, we pride ourselves on providing top-notch amenities to ensure a comfortable stay. Start your day with our complimentary Express Start Breakfast, stay active in our well-equipped fitness center, and take advantage of our free Wi-Fi throughout the hotel. Whether you're here for work or play, our friendly staff is dedicated to making your visit memorable.
 
Overall
1 out of 5
1 out of 5
Not worth it
By Isaac from New Jersey
It’s not worth it if you can’t get sleep, I had to leave after sixth hour, I was told from the employer that she was going to give me points to make up for the inconvenience, I never received my receipt on my email, and I never receive points. I booked on 3-18-2025 to 3-19-2025, left at 11 PM.
Customer avatar
Posted by
onApril 2, 2025
Hi Isaac,
Thanks for your review and for staying at Holiday Inn Express & Suites Harrisburg South - Mechanicsburg. We appreciate you as an IHG® One Rewards Platinum Elite member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Modern Amenities at our Hotel in Brunswick, GA Welcome to our beautiful Holiday Inn Express & Suites Brunswick, located just off I-95 at Exit 38 within walking distance of many fine restaurants and excellent shopping options. Our amazing hotel offers guests many new state-of-the-art features with many complimentary amenities such as our Express Start Breakfast bar, large well-equipped Fitness Center, convenient guest laundry, and complimentary Wi-Fi throughout the hotel. For our professional travelers, our Business Center is equipped to complete last minute work assignments. You can take a short drive to beaches and golfing destinations of Jekyll Island, St. Simons Island, and Sea Island, or spend a warm coastal Georgia afternoon relaxing around our pool. Business and government travelers will enjoy our location less than five miles from the Federal Law Enforcement Training Center (FLETC), Brunswick McBride Industrial Park, and the Brunswick Airport. For all you students and families, we're located right on the same road as the Golden Isles Career Academy and Coastal Pines Technical College while College of Coastal Georgia is only 10 minutes away. Our Holiday Inn Express & Suites Brunswick has so much to offer to guests from all walks of life and we promise you won't leave us without a healthy serving of our finest Southern hospitality.
 
Overall
2 out of 5
2 out of 5
Disappointing
By Rosie from Winston Salem NC
When we got to our room we saw that the windows shades had large cuts in them. There was no pully with which to raise and lower the shades so we had to leave them down with the cuts exposed. There was no hair dryer in the room and the Keurig coffee machine didn't work. The response we got was that the owner is considering removing them. The staff did get another one for us as well as a hairdryer. Breakfast wasn't very fresh and not replenished very well. We didn't stay there for breakfast. It's too bad this hotel isn't better taken care of because the location is GREAT! We have stayed there many times on our way to and from Florida but probably won't in the future
Customer avatar
Posted by
onApril 2, 2025
Hi Rosie,
Thank you for staying and choosing our Holiday Inn Express & Suites Brunswick. We appreciate you being a Gold Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Richmond International Airport is located 1.5 miles from the hotel. Candlewood Suites® Richmond Airport hotel's perks exceed both vacation and business travelers' expectations. Guests enjoy the benefits of having all of the comforts of home while staying at the hotel's location near downtown Richmond, Virginia. When traveling on business, there is no need to sacrifice convenience. Close to Kraft/Mondelez International, Coca Cola, Verizon and QTS our location offers a short commute to many major businesses. Guests are able to keep in touch with clients by using the free high-speed, wireless Internet access. They consider the hotel a smart alternative to a corporate apartment in Richmond. The hotel's amenities are also great for vacationers. Travelers enjoy the apartment-style suites, and the hotel's proximity to downtown Richmond, Virginia gives them easy access to all of the popular sites. Just a few minutes away, visitors can take flight at the Virginia Aviation Museum or take a stroll through Dorey Park. Consider us your home away from home during your stay in Richmond. The hotel's complimentary laundry facilities allow guests to pack light, and the 24-hour free Fitness Center helps you maintain your exercise regimen. If you choose to stay in for the night, borrow one of 65-plus DVDs from the lending library and relax in the cozy suite. These suites have everything you need for a stress-free stay.
 
Overall
2 out of 5
2 out of 5
Unresponsive
By C35B from AZ
The counter staff lacked knowledge, in some cases were rude, and unresponsive. After the first night I informed the desk that the soap containers were empty and the toilet was leaking. Nothing was addressed. I asked for my receipt to emailed, and had to call back to receive it days later. The hotel is occupied by construction workers that change shift at 5:00am. Loudly coming and going slamming doors and talking. You would think the hotel would put all of these folks on one floor. The cupboard had few choices at a location that does not provide breakfast. Not a very nice hotel and I would not recommend it. I will never go back.
Customer avatar
Posted by
onApril 2, 2025
Hi C35B,
Thank you for staying and sharing your experience at our Candlewood Suites Richmond Airport for business travel needs. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.