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    February 14, 2017
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    April 8, 2025
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Corporate's Review Comments
 
A welcoming Stevenage hotel near the train station, with a restaurant and a conference floor Right in the town centre, Holiday Inn® Stevenage hotel is moments away from the A1(M) motorway. On-site parking is available, and it’s a 25-minute drive to London Luton Airport (LTN). Business guests can host events in 8 fully equipped rooms on the hotel's dedicated conference floor , including a suite for up to 400 delegates . For even bigger functions, Stevenage Arts and Leisure Centre hosts conferences just a short walk away. Westgate Shopping Centre and Stevenage Leisure Park are also within walking distance of the hotel. Travelling with kids? You can explore the woods or go sailing at Fairlands Valley Park , a short drive away. St. Albans' Norman cathedral is a 25-minute drive from the hotel, while Harry Potter fans can take the Warner Bros. Studio Tour London , 35 minutes away by car. At this hotel you can enjoy: - Free WiFi throughout - On-site parking at a daily rate - Kids stay and eat free Guest rooms feature comfy beds and a choice of pillows to ensure a good night's sleep. Start your day with an energising workout in the mini gym and a full English breakfast buffet in Destinations Restaurant . You can enjoy international dishes for lunch and dinner, or grab a snack and relax watching Sky and BT Sports over beers in the bar.
 
Overall
2 out of 5
2 out of 5
Poor customer service but clean hotel
By fred146 from Kent, UK
I have stayed here many times but am not sure if I will bother again...
Upon check in (which was excellent) I was upgraded and gave my credit card as pre-authorization. This is to speed things up at the bar etc. and also to ensure that I get points on my purchases. This was taken as normal, I was told for £80.
When I went down later to reception (as the bar is staffed by the night reception staff), firstly I was IGNORED (for ca. 15 minutes) whilst the 2 reception staff dealt with 2 check-ins - very slowly!! I'm sure it was because the 2 groups all had suits on that I was ignored, and for a very long peiod of time.
After eventually being served, I was instructed to go to the bar where I waited for another 5 minutes.
Finally when I was eventually served, I was instructed that my pre-authorisation was invalid - so, what is the point?
As I say, I will certainly look elsewhere in Stevenage in future as this is unacceptable. Unfortunately I have another stay already booked here in a few weeks - so will HAVE to stay then...
Customer avatar
Posted by
onApril 7, 2025
Hi fred146,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Stevenage for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Staybridge Suites Temecula, located in the heart of Southern California, the perfect combination for a romantic getaway or weeklong family vacation surrounded by vineyards and acres of beautiful rolling hills. Temecula is a historic town that offers hiking trails, horseback riding, hot air balloon rides, locavore cuisine and more. Our Staybridge Suites hotel is perfectly located near all the best attractions Temecula has to offer. Make yourself at home at our extended stay hotel in Temecula, where all suites featuring a fully equipped kitchen, dining, and seating areas in every room. Our amenities include complimentary breakfast buffet, WiFi, local calls and self-serve laundry facilities. Our 24-hour business center allows you to stay productive while on the road.
 
Overall
3 out of 5
3 out of 5
Comfortable bed
By trouble from Temecula Ca
The staff were all hospitable. Good location for all your needs. The firepit was the best feature and good place to meet the other guests and have a glass of wine and relax.
Customer avatar
Posted by
onApril 7, 2025
Hi Valued Guest,
Thank you for being one of our valued IHG® One Rewards Platinum Elite members and for choosing to stay at the Staybridge Suites Temecula-Wine Country.
We love for our guests to feel at ease while staying at our hotel, and we're thrilled to hear that you enjoyed your time with us. From our hotel staff to our top-notch amenities, we strive to provide an exceptional experience for all our guests, and it means the world to us that you felt at home during your stay. I shared your feedback with our local team for continuous customer satisfaction.
We'd love to welcome you back again soon and show you even more of what we have to offer.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
If you're looking for unforgettable Somerset, Kentucky hotels, look no further than this Holiday Inn Express® hotel. We're located off US 27 and surrounded by a variety of attractions. You can only improve your next vacation in Somerset by lodging with us. You can find loads of attractions in Somerset. The suites and rooms at our hotel are the perfect launching point for your vacation. Some of the nearby draws include Big South Fork Scenic Railway, Lake Cumberland State Park, Master Musicians Festival, Mill Springs Battlefield Museum, Renfro Valley and Somernites Cruise. Business travelers can enjoy the wide variety of companies in and around Somerset. Lodging at our hotel gives visitors easy access to businesses like General Electric and Toyotetsu America. Our state-of-the-art Business Center and our spacious meeting room are just two of the perks of our hotel. Whether business or pleasure brings you to Somerset, Kentucky, our hotel's choice amenities can keep you coming back. Some of our features include free high-speed, wireless Internet access, laundry facilities, a state-of-the-art Fitness Center and a heated, indoor pool. We encourage you to join us every morning for a fulfilling meal from our Express Start hot breakfast bar that boasts our world famous, signature cinna Buns rolls, eggs, bacon, cereals, juice, milk and our 100% Arabica bean, Smart Roast coffee. We do not rent to locals in surrounding counties.
 
Overall
3 out of 5
3 out of 5
Nice hotel. Ac didn’t work
By MelB from Kentucky
AC didn’t work in the room. Front desk offered no apologies just took my key card said okay and I left
Customer avatar
Posted by
onApril 7, 2025
Hi MelB,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Somerset Central for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located Stow Hotel Close to Akron & Cuyahoga Falls Welcomes You Ideally situated between Cleveland and Akron, Ohio the Staybridge Suites Akron - Stow - Cuyahoga Falls features upscale, extended stay accommodations in the Akron area with easy access to nearby attractions and businesses. Our indoor heated pool is the perfect spot to unwind 7am-11pm daily. With 900 sq. ft. of meeting space, free high-speed Internet access and a 24-hour Business Center, we know what you need for an extended stay in the Akron area. Guests of our pet friendly Stow, OH hotel enjoy concerts at the Blossom Music Center, touring Stan Hywet Hall & Gardens and shopping at nearby Mall. The Cuyahoga Valley National Park and Akron Zoo are less than eight miles away. The Brandywine Ski Resorts offer winter fun, 17 miles away. During a visit to the Akron area, hotel guests enjoy spacious suites featuring full kitchens and over-sized work spaces. Free laundry facilities, a well-equipped Fitness Center, an outdoor barbecue pavilion and a convenience store are also provided for your use. All guests of the Staybridge Suites Stow will enjoy our free breakfast. Let us make your extended stay in Stow memorable. Discover our exceptional Stow, OH hotel rates and make your reservations today. Hotel is 100% smoke free.
 
Overall
3 out of 5
3 out of 5
smoke show.
By One shot from Michigan
The staff was friendly and knowledgeable. The overall hotel was in decent shape. The smell of marijuana permeated the outside and first and second floor.
Customer avatar
Posted by
onApril 7, 2025
Hi One shot,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Staybridge Suites Akron - Stow - Cuyahoga Falls for your trip and for sharing your thoughts about your stay. I trust that all is well.
We love our guests to feel comfortable and at home at Staybridge Suites. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
We look forward to having the opportunity to share a more positive experience.
All the best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Live like a local at Hotel Indigo Lower East Side, New York. Step off the street and into street art. Our one-of-a-kind lobby mural, created by graffiti legend Lee Quinones, is an unexpected greeting that sets the tone for the creative vibe you’ll find throughout our hotel. Whether you’re snapping photos of our spectacular Manhattan skyline views or kicking back with a crafted cocktail at our rooftop bar, Mr. Purple, our urban oasis is the perfect place to start your New York City journey. We’re steps away from the best local bars, street installations, and attractions—and we’re happy to show you around our neighborhood.
 
Overall
3 out of 5
3 out of 5
Great Hotel, Dissapointing Maintenance
By CESLND from London, UK
I've stayed in Hotel Indigo several times over the last 4 years or so. I've generally have had a great experience but in my last visit I had several issues with the maintenance of the rooms. I hope they look into this with urgency and resolve those issues, so I would recommend only if they sort out the maintenance because it's a great hotel with great views and great location.
Customer avatar
Posted by
onApril 7, 2025
Hi Ceslnd,
We appreciate you taking the time to leave an honest review.
We work hard and strive to make each of our guests' stays memorable, and I'm sorry to hear about your experience. I shared your feedback with our hotel management. I'm confident that the necessary steps will be taken to improve the heart and soul of our brand, which is engaging service.
Again, thank you for being one of our IHG® One Rewards members and for choosing to stay at the Hotel Indigo Lower East Side New York.
We look forward to hosting you again.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn & Suites Silicon Valley - Milpitas Located in Silicon Valley near HWY 880, South of Fremont, and North of San Jose. Our location offers access to major Tech Corporations including Tesla, Cisco Systems, KLA, Flex and Amazon. Many sports venues are in close proximity including Global Sports Twin Creeks Complex, Levi’s Stadium, SAP Arena and Milpitas Youth Soccer League Our unique, modern design appeals to all of our travelers. With executive sized guest rooms to make your longer stays feel like home. Enjoy our Roof Top Deck where you can find tranquility with stunning views of San Jose and San Francisco Bay Throughout your stay take advantage of our many enhanced amenities like our top-of-the-line Wi-Fi bandwidth at 100 mbps, in-room casting capability, charging stations for your eco-friendly vehicles, outdoor pool and hot tub, fitness room and plenty of secured parking at $15 per night. The Stratus Restaurant & Bar offers fresh, seasonal meals for breakfast, happy hour, and dinner. Enjoy our signature cocktails, beer on tap or mocktails and watch the sunset from the Roof Top Deck. Our hotel is committed to do our part in reducing our carbon footprint in an effort to help stop global warming. We work closely with our vendors to use sustainable, ecofriendly products and have improved our energy efficiency by installing solar panels to generate energy throughout the hotel.
 
Overall
3 out of 5
3 out of 5
Great hotel but horrible food
By Bcr408 from San Jose
he automatic sliding glass doors were broken which is really inconvenient. And the food at the breakfast buffet was really bad quality and dried out, just sitting in those metal tins. Also, it didn’t have much to offer, so I doubt you could really even call it a buffet!! Let alone pay $20 for it! Not worth the money at all!!!!!!!
Customer avatar
Posted by
onApril 7, 2025
Hi Bcr408,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Silicon Valley - Milpitas for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located off I-30, just 15 minutes from Dallas-Fort Worth International Airport (DFW), Crowne Plaza® Suites Arlington provides the perfect blend of productivity and relaxation. Minutes from AT&T Stadium, home of the Dallas Cowboys, our hotel places you near top attractions like Choctaw Stadium, Globe Life Field, Esports Stadium Arlington, and Six Flags Over Texas. Host meetings and events in our versatile venues with free Wi-Fi and free parking. Savor delectable meals at our onsite restaurant, take a dip in our indoor pool, and stay active in our Fitness Center. At the end of the day, unwind in our spacious rooms and suites, designed for your productivity and relaxation. Stay with us and discover the best of Arlington, Texas!
 
Overall
2 out of 5
2 out of 5
Adequate but overpriced
By Alisha2680 from San Antonio
The hotel is conveniently located but overpriced for the quality of the room & services. The king suite did not have a safe for valuables or microwave to warm up leftovers. Housekeeping knocked on the door at 8:30am checkout day so no chance of sleeping in.
Customer avatar
Posted by
onApril 7, 2025
Hi Alisha2680,
Thank you for staying at the Crowne Plaza Suites Arlington as an IHG One Rewards member. We value your business and strive to consistently provide superior service and accommodations. I am sorry about your experience during your stay. I have shared your comments with the hotel management. I am confident steps will be taken to improve our guest satisfaction.
Thank you for your feedback. We hope to see you again and make your stay better than the last.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Let our hotel in Temecula California be your preferred destination! The Holiday Inn Express Temecula is a fantastic destination for anyone visiting the area. Located just off the 15 freeway, it's less than 6 miles from the beautiful Temecula Wine Country, where you can enjoy nearly 50 wineries nestled in the hills with friends, food, and of course, wine. If you're looking for more to do, head down to historic Old Town Temecula, where you'll find unique shops, restaurants, and entertainment. At the hotel, you'll enjoy free Wi-Fi, parking, and a hot breakfast. The fitness room is open 24 hours, and there's an outdoor pool and Jacuzzi where you can unwind after a long day. Each room is equipped with a microwave, mini fridge, Keurig coffee maker, TV, hair dryer, iron, and ironing board.
 
Overall
3 out of 5
3 out of 5
Great location
By Cindy from Los angeles, CA
Great location. Attended a wedding in the wine country. Room over priced for the quality. Bed was very comfortable. The bathroom had moldn in the corners of the shower. Breakfast was provided. Breakfast is always the same at all IHG hotels.
Customer avatar
Posted by
onApril 7, 2025
Hi Cindy,
I am glad to have been a host to one of our valued IHG® One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Express Temecula for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Crestwood Hotel! We are conveniently located 9 miles South of Chicago Midway Airport “MDW” and 32 miles from Chicago O’Hare International Airport “ORD”. The Holiday Inn Express hotel in Crestwood is located just off I-294 and minutes away from I-57, I-90/I-94 and I-80, 3 miles from the Robbins Metra Train Station. Begin your day with a complimentary cup of coffee and enjoy our hot breakfast featuring our signature cinnamon rolls and pancakes. The Holiday Inn Express Crestwood hotel features 123 guestrooms and suites with free high-speed Wi-Fi throughout the hotel. Get energized in our brand new Fitness Center, with state of the art equipment and unwind in our indoor pool. Business Center and flexible meeting space are available to meet your needs. Whether for business or pleasure, our hotel is the perfect choice! We're surrounded by restaurants, shopping and nearby attractions such as Off Track Betting, Chicagoland Speedway, Hollywood Park Family Fun Center, Portillo’s Hot Dogs - Famous for their Italian Beef, Garrett’s Popcorn, and Downtown Chicago! Our hotel is a 5-minute drive to the Oak Forest Metra. The Metra is a convenient way to get to downtown Chicago. The Hotel is also nearby Advocate Christ Medical Center, Coca-Cola, Honeywell, Alsip Minimill, Ozinga Field, and Griffith Labs. Experience all that Chicago has to offer while staying with us at Holiday Inn Express Crestwood.
 
Overall
3 out of 5
3 out of 5
Clean rooms but overall dirty common areas
By j3mk from Crestwood IL
Weekend continental breakfast starts at 7:30. We were in town for volleyball and had to be out before it was available. Seems a bit late for a weekend.Pool was cloudy and the pool floor was gross. Elevator floors and main floor public restrooms were also dirty.
Customer avatar
Posted by
onApril 7, 2025
Hi J3mk,
We appreciate your business with IHG® Hotels & Resorts and for choosing to stay at the Holiday Inn Express Crestwood.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I am truly sorry to hear about your experience. Your feedback is important to us, so I've shared your comments with our hotel management, and we will use them to address the concerns you raised to uphold the hotel standard.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel Indigo Brussels City is centrally located within walking distance of major tourist attractions and the business district. Inspired by the nearby Botanical Gardens, our hotel features 284 uniquely designed rooms and suites that embrace tropical, herbal, and floral themes. Guests enjoy complimentary access to our fitness area, which includes a fully equipped gym and sauna. On the ground floor, SERRA serves as a tranquil oasis in the bustling city, featuring Urban Picnic for all-day dining and the Garden Kitchen restaurant offering a seasonal, eco-conscious menu focused on innovative, plant-based cuisine made from locally sourced organic ingredients. Escape the everyday routine and discover moments that inspire you at Hotel Indigo Brussels City!
 
Overall
3 out of 5
3 out of 5
Door open and no complementary water
By Zuorio from London, UK
The hotel's location is convenient for my business trip and presents itself well overall. However, when I arrived at my room, that door was completely open (a door stopper was used to keep it open), which I found unnecessarily stressful, as I was unsure if it was the correct room or anyone else was in already. Furthermore, the complementary water bottle was open and empty, while the coffee machine was not cleaned. Overall, it seems that the room cleaning and preparation were not finished when I checked in.
Customer avatar
Posted by
onApril 7, 2025
Hello Zuorio,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Hotel Indigo Brussels - City for your trip and for sharing your thoughts about your stay. I trust that all is well.
We're committed to providing you with the best overall experience for all our guests. However, I am sorry for what happened during your stay. Your review was made known to the hotel management team, and I'm confident improvements will be made to deliver complete guest satisfaction.
I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.