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    February 14, 2017
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Corporate's Review Comments
 
Discover comfort and convenience at Holiday Inn Birmingham-Hoover, our full-service, newly renovated hotel with an unbeatable location near I-59, I-65, I-20, and I-459, giving easy access to top businesses and attractions. Shop the Galleria Mall, explore downtown Birmingham’s historic sites, and catch a game or event at Hoover Met or Legacy Arena. Business travelers enjoy proximity to nearby companies like Mercedes Benz International, Amazon, Regions Bank, JP Morgan Chase, and FedEx. Host meetings and events in our flexible meeting spaces and take advantage of our Business Center, catering services, and free Wi-Fi. Savor delicious dining at Kem’s Restaurant, where kids under 12 eat free, and enjoy top-notch amenities. Stay active in our Fitness Center, relax at our indoor pool, and unwind by our cozy lobby fireplace. From free parking to free Wi-Fi and exceptional service, we make your stay in Hoover unforgettable!
 
Overall
1 out of 5
1 out of 5
Worst Holiday Inn experience I've ever had
By Evan from Pensacola, FL
Worst holiday inn I've ever stayed at - we pay higher prices because we want a better experience and this is the first time that wasn't delivered.
We arrived and due to short staffing, me and 3 other guests waited almost half an hour at the front desk to get booked into our room. We like some white noise at night so we always turn the fan setting to on for the AC unit, the thermostat in our room was broken and would not run the fan. The hot water to the shower took 10 minutes to get hot, water pressure was terrible. Our bed squeaked really loud at any small movement, so my wife and I were keeping each other up all night. We woke up in the morning and the whole second floor smelled strongly of Marijuana smoke. We woke up after a terrible night of sleep and wanted to get something light to eat before getting on the road, and they wanted to charge us for breakfast, thats a first. Who doesn't give complimentary breakfast to guests any more?
Customer avatar
Posted by
onApril 8, 2025
Hi Evan,
Thank you for staying at our Holiday Inn Birmingham - Hoover and sharing your experience. We appreciate your loyalty as our IHG One Rewards Gold Elite member since 2020.
We aim to create exceptional guest experiences and innovate to be consistently preferred. I am sorry to learn about the issues during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last. I have sent a private message to discuss this further with you.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Tree-lined streets lead you to the historic town of Laurel, Mississippi, and the Holiday Inn Express & Suites Laurel. Just off I-59, our hotel is between Meridian, Hattiesburg, and Jackson, offering easy access to local attractions like the Lauren Rogers Museum of Art, The Magnolia Center, and Sawmill Square Mall. Experience history at Landrum’s County Homestead & Village. Corporate guests appreciate proximity to businesses like South Central Regional Medical Center, FedEx, Howard Industries, and Masonite. Host meetings and events in our venue and enjoy amenities like free Wi-Fi and parking. Stay active in our Fitness Center and indoor pool and savor our complimentary Express Start® Breakfast. Stay where Southern charm meets modern comfort!
 
Overall
1 out of 5
1 out of 5
The Last Straw
By Brianna from Lake Charles, LA
In the past, Holiday Inn has been my first choice. This year, I noticed a change in the Holiday Inns I stayed in on my cross country road trips. Overall, they are not as clean and not as comfortable. The Holiday Inn in Laurel, Mississippi, was the last straw. Not only was it dirty (and not just one or two things missed but floors not cleaned over time and dirt had built up in the corners and other places), but the beds were uncomfortable and the temperature was too warm. We turned the A/C as low as it would go and it was noisy and it wouldn’t cool down the room. Neither of us slept more than an hour or two and at 3:30 AM, we decided to get back on the road since we weren’t sleeping anyways. On top of all that, it was by far, the most expensive Holiday Inn on my trips this year, at $180! I decided that was the last Holiday Inn I will sleep in for the foreseeable future. We stayed at another hotel line after that and had much better experiences.
Customer avatar
Posted by
onApril 8, 2025
Hi Brianna,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express Suites Laurel. We appreciate you doing business with IHG Hotels and Resorts since 2015.
We aim to deliver superior service and a pleasant stay to our guests. I'm sorry to learn about the issues you encountered during your stay. I shared your comments with the hotel management team. I am confident that they will take the necessary steps to improve the quality of the services we provide to ensure a flawless stay in the future. I have sent a private message to discuss this further with you.
I hope we’ll remain your dependable choice. We promise to make the value of your experience worth it for all the right reasons.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Simplify your travel experience at Holiday Inn Stevens Point - Convention Ctr. Our hotel in Stevens Point, WI offers modern amenities, comfortable rooms, and a convenient location 2ff I-39 and Rt 51t. Rest and recharge in our pet-friendly rooms and suites with plush triple-sheeted bedding, Keurig coffee makers, free Wi-Fi, flat-screen TVs, and mini fridges. Get a great night's sleep with blackout shades in all our accommodations. Stop by Amber Grill for tasty dinner entrees, craft drinks, and an inviting atmosphere. Stay on top of your fitness in 24-hour fitness center and at our outdoor pool (currently closed), then explore the city during your stay with easy access to attractions like The Green Circle Trail, with its miles of gorgeous trails to hike or bike along. Fun outdoor recreation doesn't have to stop there, with Tomorrow Rivers, Standing Rocks County Park, and more. If the outdoors isn't for you, visit Stevens Point Brewery for a legendary brew. Whether you're in town for business, pleasure, or just passing through, enjoy a seamless stay at Holiday Inn Stevens Point - Convention Ctr. Explore our vacation packages and special offers to make the most of your trip. Kids stay and eat free. Free breakfast is included with government/military rates.
 
Overall
2 out of 5
2 out of 5
Not happy at all
By KT15 from Stevens Point, WI
When I checked in they messed up the reservation- gave me a 1 bed instead of a 2 bed in which we had to out the kids on the floor. When we asked for more pillows they claimed to not have any. I was charged more for the room than when I booked it. I ended up having to sleep on a very uncomfortable chair and didn’t sleep well at all. I don’t feel the hotel staff was very accommodating at all. The bar staff was so friendly and food from the kitchen was amazing, a little pricey but well worth it! The banquet staff was very helpful with some of our extra needs as well.
Customer avatar
Posted by
onApril 8, 2025
Hi KT15,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Stevens Point - Convention Center.
We strive to uphold a global reputation for service, comfort, and value. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express® Hotel near San Juan’s Cruise Port Allow our hotel's location in the exclusive Condado area to be the starting point to your San Juan experience. The Holiday Inn Express® San Juan Condado Hotel is a few blocks away from Condado Beach, luxury stores and a variety of restaurants. Our convenient location near San Juan Cruise Port allows you to enjoy the area a few days before or after boarding your cruise. You can have fun in the sun at La Ventana del Mar Park and enjoy nightlife in Condado, within walking distance of the hotel. Visit Old San Juan and experience over 500 years of history, or go to Casa Bacardi tour and enjoy rum tasting. We are also very close to both Isla Grande and Luis Muñoz Marin International Airports; and less than ten minutes away you will find Puerto Rico Convention Center. Start your day with our free-of-charge Full Breakfast. Coming back from a day out, relax in the outdoor pool and whirlpool tub, or go for a workout in the 24-hour Fitness Center. Guests can stay connected in the Business Center with recently updated free high-speed Wi-Fi Internet access.
 
Overall
2 out of 5
2 out of 5
Great location but bed and elevator was lacking.
By Mark63020 from St louis
Great location but the bed was not good as my back hurt worse after each night of laying on it. Elevator did not work all the time and the high school baseball team screaming and running through the halls until 2am was a bit bothersome.
Customer avatar
Posted by
onApril 8, 2025
Hi Mark63020,
Thank you for staying at our Holiday Inn Express San Juan Condado. We appreciate your loyalty as an IHG One Rewards Silver Elite member and making IHG Hotels & Resorts your travel partner.
We do our best to provide a comfortable experience every time, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the NEWLY RENOVATED Holiday Inn Express and Suites Prattville, Alabama. This suburban Prattville hotel is conveniently located near I-65 off Exit 179, next to the RTJ Golf Trail on Capitol Hill and only minutes from downtown Montgomery, Alabama. Enjoy a free hot buffet breakfast before visiting nearby attractions including the historical museums and monuments of Montgomery’s Civil Rights Movement, Alabama Shakespeare Festival & Gardens, Montgomery Convention Center, Montgomery Performing Arts Center, or watching a Montgomery Biscuits baseball game. In town for business? We have the amenities to stay connected through our free wireless high-speed Internet and complimentary Business Center with copy, print and fax services. Prattville businesses, such as James Hardie Expansion, International Paper, Medline Distribution, and Fras-Le, and Montgomery locations of Hyundai Motor Manufacturing, State of Alabama Capitol Complex, and Maxwell Gunter Air Force Station are only a short drive away. Want to shop? Enjoy The Shops at Prattville Town Centre next door and the unique local-flavor stores in Historical downtown Prattville. Conduct your meetings or events in our on-site 940 square feet of meeting space offering flexible catering options. We look forward to your arrival at our Holiday Inn Express and Suites Prattville South and sharing all that our southern hospitality has to offer.
 
Overall
2 out of 5
2 out of 5
Hotel was just to noisy
By Lilslack from Alabama
Just was a great place to stay hotel was what the pictures show wasn't a great place to stay
Customer avatar
Posted by
onApril 8, 2025
Hi Lilslack,
Thank you for staying at our Holiday Inn Express and Suites Prattville South. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We strive to provide a great place to rest and recharge. I'm sorry to hear about your recent experience. I have promptly informed our local team about your feedback, and I trust that my previous colleague from Guest Relations has already addressed your concern.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz—local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.
 
Overall
3 out of 5
3 out of 5
Convenient location for city centre and train station, good staff, clean and comfortable, well equipped rooms, breakfast however not so good.
By Chris.C from Woodchurch, Kent.
Overall a pleasant and comfortable stay, and great reception staff.
Breakfast was a complete let down, however: ridiculously small servings (especially the beans) with moderately warm food served on dangerously hot plates!
Customer avatar
Posted by
onApril 8, 2025
Hi Chris.C,
Thank you for staying with our Hotel Indigo Glasgow! We appreciate you as an IHG One Rewards member.
We are committed to providing an effortless and authentic service. I'm sorry to hear about what happened. I shared your comments with our hotel management, and I am confident that they will identify areas for service improvement.
On a positive note, I am glad you chose our hotel and appreciate our efforts to provide you with a comfortable stay.
We hope to remain your first choice as we do our best to make every moment memorable.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Warrenton Hotel's Guests Enjoy a Delightful Historic Charm Named one of the Prettiest Painted Places in America and located in the heart of Virginia's horse country is the town of Warrenton. The hotel's setting is convenient to US 29, US 17, US 15, and I-66 and only an hour's drive from Washington, DC. The award-winning, Holiday Inn Express Hotel & Suites Warrenton makes every stay here a joy. If you're visiting for work in Warrenton, VA, the hotel offers free wired and Wi-Fi access, a meeting room, and a 24-hour business center. The Airlie Center, Warrenton Training Center, Fauquier Hospital, FAA, Lockheed Martin, Greystone, Pepsi Cola, and other major area corporations are all nearby, so you can travel to meetings effortlessly. Wonderful attractions abound in this town, much to the delight of the hotel's leisure guests. While in Warrenton, you can attend equestrian events, such as the Virginia Gold Cup. Visit scenic Skyline Drive, Civil War sites or enjoy a concert at Jiffy Lube Live. Afterward, sample award-winning wine amidst breathtaking views of the Blue Ridge foothills during a tour of the Fauquier County Wine Trail. You can indulge every morning in the mouthwatering and complimentary, hot breakfast; and after a busy day, take a dip in the refreshing outdoor pool or work out in the 24-hour fitness center. If you're looking for outstanding smoke-free hotels in Warrenton, you've found a clear winner, so please book now.
 
Overall
3 out of 5
3 out of 5
Amenities
By George from Virginia
1) They had no Decaf coffee available for guests. Not everyone can drink plain coffee/caffeine due to stomach issues.
2) The computer doesn't work so I couldn't print my route for work.
3) every time I syayed there they never have egg white for guests who suffers from high cholesterol.
Customer avatar
Posted by
onApril 8, 2025
Hi George,
Thank you for staying at our Holiday Inn Express and Suites Warrenton. We appreciate your loyalty as an IHG One Rewards Diamond Elite member.
We strive to be the dependable choice for your business and leisure travels. I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Camas-Vancouver, WA near Major Business Parks, Tech Center Dr area, Dining and Shopping Welcome to a Pet Friendly Holiday Inn Express & Suites Camas-Vancouver, Washington. Conveniently located just north of the Portland International Airport (PDX) and less than 1 mile from Hewlett Packard, Peace Health, Banfield Animal Hospital, and Fisher Investments. With easy access off Interstate 205 and State Route 14, the Holiday Inn Express & Suites Camas-Vancouver puts you right in the heart of Vancouver's fast growing east side. Known as a gateway city to the Columbia River Gorge. The Camas / Vancouver area is a great hub for a number of northwest activities and day trips to include Harmony Sports Complex, Fort Vancouver, Mt. St Helen's, Multnomah Falls, Columbia River Gorge Wine Tasting, and the Oregon Coast. Our accommodations also offer free Wi-Fi, parking and hot buffet style breakfast . Maintain your workout routine at our 24-hour fitness center or go for a swim in our indoor pool. Each room is equipped with a microwave, mini-refrigerator, coffee maker, flat panel TV, multiple power and charging outlets, black-out shades, hair dryer, iron and ironing board. Other features of our hotel include easy access and walking distance to a number of local eateries and boutique shopping, and an easy to find location near the Columbia Tech Center.
 
Overall
3 out of 5
3 out of 5
Clean Rooms - Bad Breakfast
By Sinkr68
This property is in a great location - it was close to all the places we intended to visit during our stay. The rooms were clean. However, the pancake maker in the breakfast bar was broken (the pancakes came out undercooked). I brought this to the attendants in the breakfast room, but it was not fixed. They also were out of hot chocolate for the duration of my stay. Management's response were that they had made an order, but they hadn't received it yet. While these are minor inconveniences, but they did make our stay less enjoyable.
Customer avatar
Posted by
onApril 8, 2025
Hi Sinkr68,
Thank you for staying at our Holiday Inn Express and Suites Camas- Vancouver. We appreciate your loyalty as an IHG One Rewards Platinum Elite member and making IHG Hotels & Resorts as your travel partner.
We are committed to providing quality essentials and purposeful service, and I am sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that they will take the necessary actions to address your concerns.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Fairhope Hotel Located on Beautiful Mobile Bay Eastern Shore Coastal breezes, small town charm and a sense of romance and serenity welcome you to the Holiday Inn Express® Fairhope - Point Clear. Surrounded by unique attractions, we're great for both business and leisure visits. For corporate travelers here to do business on the Eastern Shore, Point Clear and Fairhope, AL, our hotel's location is perfect. We're near a number of local businesses, including Segers Aerospace, Sunbelt Fire and Thomas Hospital. We feature a 1,700-sq-ft meeting facility and a state-of-the-art Business Center with print services. Leisure guests experience the ultimate vacation in Fairhope, AL. Our hotel's proximity to Mobile Bay provides easy access to Fairhope Pier and its amazing coastal beauty. The "Flowers of Fairhope" and one-of-a-kind art galleries are on display year-round. In addition, downtown Fairhope boasts many antique shops, memorable restaurants and unique retailers. It's also the site of many unique festivals and parades throughout the year, including Mardi Gras and Arts and Crafts Festival. Whether you're headed to Fairhope or Point Clear, AL, our hotel's amenities meet your needs. Our free Wi-Fi access keeps you connected to friends and colleagues. We also have a complimentary, hot Express Start Breakfast Bar that is sure to satisfy. Our 24-hour Fitness Center and outdoor pool add even more convenience to your vacation in Fairhope, AL.
 
Overall
3 out of 5
3 out of 5
OK for the price
By Dene73 from Dayton, OH
This stay was OK, but the air conditioner was loud and the walls are thin. The room was fairly clean, but not great. Breakfast was reasonable. The staff were friendly, but I don't think I'd stay here again.
Customer avatar
Posted by
onApril 8, 2025
Hi Dene73,
Thank you for staying at our Holiday Inn Express Fairhope-Point Clear. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We strive to provide a great place to rest and recharge. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that all the necessary actions will be taken to address this matter.
We hope you can allow us to gain your trust in our service.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Alabama hotel guests find our recently renovated rooms are conveniently located off I-65, just two miles from downtown and minutes from area attractions. Our business guests love our location near area businesses like Tyson Foods, Goldkist, Serta, General Dynamics, Topre, and Royal Technologies. To ensure a successful stay, use the well-appointed 24-hour Business Center, which offers Internet access, copy, fax and printing services, to prepare for meetings. Our three meeting rooms have 1,525 square feet of space, feature A/V equipment and can accommodate up 150 people comfortably. In Northern Alabama, our hotel is the best place to stay to enjoy this charming, small town, fun activities and attractions. From antique shopping, only six miles away, to photographing historic landmarks like the Clarkson Covered Bridge and hiking or rock climbing at the scenic Hurricane Creek Park, there is something for everyone near the Holiday Inn Express® Hotel in Cullman, AL. Next time you are looking for a Northern Alabama hotel, remember that our goal is to provide our guests with a quality stay. You can enjoy perks like a Fitness Center, a heated, indoor pool, free Wi-Fi access and a free, hot breakfast bar. We take great pride in making you feel comfortable and at home in Cullman, Alabama. Call our hotel today to make your reservation.
 
Overall
1 out of 5
1 out of 5
Air Conditioning Did Not Work.
By Jeff from Cincinnati
Will not stay here again! Hotel was extremely noisy and air conditioning did not function. Staff was unable to offer assistance. Requested discount on my stay but was declined. Will be staying at another hotel in the future.
Customer avatar
Posted by
onApril 8, 2025
Hello Jeff,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Cullman, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.