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    February 14, 2017
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    April 20, 2025
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Corporate's Review Comments
 
The Smart Choice Among San Clemente, CA Hotels. While in San Clemente, California, a quaint beach-side community nestled in southern Orange County, travelers choose to "Stay Smart" at the Holiday Inn Express® Hotel San Clemente. This hotel's accommodations put guests within one mile of the beach, just a short drive from John Wayne / Orange County Airport (SNA) and minutes from I-5, allowing convenient access to area businesses and attractions. With 2,400 square feet of flexible function space, ample A/V equipment, and the help of professional staff, this hotel is ideal for those planning meetings or special events in San Clemente, CA. The hotel's Business Center provides the resources needed for a productive trip, including fax, copy and print services. And with such businesses as SONGS Power Plant, Stance and ICU Medical nearby, business guests enjoy an easy commute. Leisure travelers have fantastic attractions at their fingertips, from the sun and sand of Trestles Beach and San Clemente Pier to family fun at LEGOLAND, Vista Hermosa Sports Park and the Del Mar Racetrack. Shoppers can venture to San Clemente and Carlsbad Premium Outlets, as well, for the latest fashions at bargain prices. This hotel's location in San Clemente, California isn't its only perk. Free amenities like the Express Start Breakfast Bar & Wi-Fi access make guests feel more at home, while a heated outdoor pool and a Fitness Center provide great ways to relax. We hope to welcome you soon!
 
Overall
3 out of 5
3 out of 5
Great area close to everything
By RCC25 from Redondo
Make sure your room is away from the stairwell if you want to relax. Ask for late check-out at check in.
Customer avatar
Posted by
onApril 20, 2025
Hello RCC25,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express San Clemente North – Beach Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express Van Nuys! Situated near Van Nuys Airport and the 405 Freeway, our hotel provides easy access to some of Los Angeles’ most iconic attractions, including Universal Studios, Santa Monica Pier, Getty Center Museum, and more. Unwind in our spacious and thoughtfully designed guest rooms, each featuring plush bedding, modern amenities, and complimentary Wi-Fi to ensure a relaxing and productive stay. Enjoy our free Express Start® Breakfast buffet every morning, offering classic selections and a comfortable dining area. Take advantage of our convenient on-site facilities, including a fully equipped 24-hour Fitness Center and a sparkling outdoor pool to keep you feeling energized and refreshed. For business meetings, conferences, or social events, our versatile meeting room is equipped with everything you need to host gatherings of up to 50 guests. Whether you're here for a business trip, a family vacation, or a peaceful getaway, our hotel provides everything you need for a seamless travel experience.
 
Overall
3 out of 5
3 out of 5
Great staff - Safety is a concern
By Happy Guest from Utah
This facility has extremely professional staff. I have to say that the breakfast attendant is among the best I have seen at an HIE facility. Now for the concerning part...... As the other reviews stated, they do charge for parking. It is not clear as I have NEVER been charged to park at a HIE facility in all the states I have stayed. The neighborhood was a little sketchy so maybe that is why. But, interestingly, they charge this parking fee outside the normal charge from the registration process. hmmm. I did have a concern about the fire safety notification system in my room and hope it’s something the hotel takes seriously. Aside from that, the stay was comfortable.
Customer avatar
Posted by
onApril 20, 2025
Hello Happy Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Van Nuys, where our guest's needs matter most. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2009.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Enjoy your stay near the Port of Miami The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge. We offer specials & packages designed to make your stay even more enjoyable, & we have a variety of onsite amenities. Downtown Miami is a vibrant & exciting place to be, & it's known for hosting a variety of special events throughout the year. Some of the most popular events include the ING & Mercedes-Benz Marathon, Market America, Miami Film Festival & Book Fair, Art Basel, & Ultra Music Fest. Whatever brings you to Miami, enjoy your stay at The Holiday Inn Port of Miami-Downtown.
 
Overall
2 out of 5
2 out of 5
La cucaracha
By Kevin from Massachusetts
Cockroach in the bathroom, plus an unbearable smell in the room (like chemical, maybe pesticide?). Made our clothes stink for the rest of the trip
Customer avatar
Posted by
onApril 20, 2025
Hello Kevin,
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention.
We appreciate your stay at our Holiday Inn Port Of Miami-Downtown. Thank you for being one of our valued members of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Step into a dazzling homage to the City of Angels at our hotel in downtown Los Angeles, California, where historic charm meets modern convenience for both business and leisure travelers. Our flexible meeting spaces provide the perfect backdrop for corporate events, while our prime location makes exploring LA's attractions effortless for vacationers. La Fiesta de las Flores. The Prohibition Era. Silent films. It all comes together in one modern Los Angeles hotel curated to bring you comfort, state-of-the-art facilities, and a side of Hollywood flair. When you stay at our hotel, you're in the heart of the action. Host your conference just half a mile away from LA Live which includes The Peacock Theater and Crypto.com Arena, where you can later catch a Lakers game or major concert. Even Dodgers stadium and the University of Southern California are within 3 miles, making our location ideal for university-related events, corporate gatherings, and weekend getaways. After a productive day of meetings or sightseeing, our two onsite eateries deliver top-rated dishes in eclectic settings. Network with colleagues or toast to vacation memories at 18 Social, our cocktail lounge in the sky with sweeping Los Angeles views, or settle down for a hearty yet elegant meal at Metropole Bar + Kitchen.
 
Overall
2 out of 5
2 out of 5
DO NOT STAY
By Chris from San Francisco
Never received fresh towels, hours after requesting twice. Drinks are insanely expensive, and never received my $10 credit which was promised by the front desk. Valet fees and “destination fees” are disrespectful and ridiculous. The valet guys are about the best thing there, however.
Customer avatar
Posted by
onApril 20, 2025
Hello Chris,
Thank you for being a valued member of IHG One Rewards and staying at our Hotel Indigo Los Angeles Downtown.
We strive to make our travelers relax and experience joyful moments. I am sorry to learn about your concern while staying at our hotel. Additionally, I have sent you a private message to discuss this matter further.
We look forward to having the opportunity to share a more positive experience.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites. Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner. Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
 
Overall
3 out of 5
3 out of 5
Mixed Reviews
By mmusue from Phoenix
I was told that I could use VISA gift cards when I made the reservations ( Pulaski Club) and also upon check in
After all they are in fact VISA gift cards ( visa is accepted at your facility)
And when I went to check out I was told that I could NOT use them
Also we were left with no bathroom tissue and Kleenex
Had to constantly track down housekeeping -
Customer avatar
Posted by
onApril 20, 2025
Hello mmusue,
We appreciate your stay at the Holiday Inn & Suites Phoenix Airport North. Thank you for being one of our valued members of IHG One Rewards.
We strive to provide seamless and efficient service to ensure your stay is stress-free. I apologize for what occurred and want to assure you that we are reviewing our processes to improve the efficiency of our service. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Redwood National Park The Holiday Inn Express Redwood National Park is located on scenic Coast Highway 101 and the perfect location for your trip to the Redwood National & State Park. We are minutes from the Klamath Jet Boats (seasonal operation only) and Trees of Mystery which are considered must sees on any trip to this World Heritage Site. Our Holiday Inn Express Redwood National Park is only thirty minutes from the Del Norte County Airport and six hours from San Francisco International Airport and the only branded hotel located inside the Redwood National and State Park.
 
Overall
3 out of 5
3 out of 5
Comfy bed, great front desk staff but toilet and shower weren’t cleaned, thin and rough towels
By Patricia in WA from Vancouver WA
Pros: front desk staff, comfy bed, comfy armchair
Cons: toilet and shower in my room weren’t cleaned; 3 pairs of women’s panties were under the bench in my room; thin & rough towels; elevator walls weren’t clean; parking lot lights were out; WiFi didn’t work well; weeds growing in the landscape rocks all around the property.
Customer avatar
Posted by
onApril 20, 2025
Hello Patricia in WA,
Thank you for choosing the Holiday Inn Express Klamath - Redwood National Park Area for your travel. We appreciate you as a valued member of IHG One Rewards.
We’re always delighted to hear about the positive experiences our guests enjoy. As soon as I read your review, I shared your feedback with our management team. However, I’m sorry to hear about the issues you encountered during your stay. I am confident your feedback will inspire us to continue making our guests feel right at home.
We look forward to seeing you soon.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We welcome you to stay at our Holiday Inn Express & Suites Buffalo, located in the heart of downtown near Roswell Park, John R. Oishei Children's Hospital, Buffalo General Hospital, Convention Center and Canalside. Hotel parking is offsite and available nearby at additional charge in parking garage. Enjoy being nestled in the heart of the Theatre District, where you can experience a grand performance at Shea's Performing Arts Center or the Irish Classical Theatre. Take in a concert at the Town Ballroom or TRALF located within the same block or hop on the above ground trolley train to the Key Bank Center. The Seneca Buffalo Creek Casino offers a free shuttle to and from the casino. Explore & More - Ralph C. Wilson Jr. Children's Museum and the Naval Park are also just a few blocks away. The city is also packed with events and festivals at Canalside and Sahlen's Field. Admire contemporary art at the Albright-Knox Art Gallery or discover Frank Lloyd Wright's stunning residencies nearby and marvel at the Darwin Martin House. Don't forget to make the 20 mile trip to one of the Nation's North American Wonders of the World - Niagara Falls! For those traveling on business we are in close proximity to M&T Bank, Buffalo Niagara Medical Campus, and New Era Cap. You will appreciate our 24-hour Business Center and Fitness Center.
 
Overall
3 out of 5
3 out of 5
Great location other then that just OK.
By Trea from Florida
I actually had 2 check in experiences. I got there at about 2:30- 2:45 rooms weren't ready! I asked Mario if he wanted to take my name so he could call me when my room was ready as other people were waiting in the lobby for their room also - he said no! OK wasn't sure how he was going to know when my room was ready. I decided to go park my car. The parking was close but the amount you'll pay was a bit confusing and you really can't just sit there and read all the parking fees prior to going in but OK. I went back to the hotel and a different person was a the front desk - 3pm is shift change, no wonder he didn't want my name! Now there is a line but the new woman at the desk was very nice and personable and tried to get everyone in their rooms since many had been waiting.
Best part is location, I was able to walk all downtown and there are plenty of restaurants and sights.
I was leaving early morning, breakfast starts at 6 am I was downstairs at 6:30 am only half of the breakfast items were out. I asked about it at the front desk, honestly they seemed unconcerned and someone else was inquiring about it also.
Not sure if I would stay there again, I am brand loyal but there are other brands downtown and this experience would make me think twice.
Customer avatar
Posted by
onApril 20, 2025
Hello Trea,
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention.
We appreciate your stay at our Holiday Inn Express & Suites Buffalo Downtown-Medical Center. Thank you for being one of our valued Diamond Elite members of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
Overall
1 out of 5
1 out of 5
Woke up to roaches
By Ozzy from Texas
When my wife and I woke up, we woke up to small roaches in the room and on the walls. Very disappointed.
Customer avatar
Posted by
onApril 20, 2025
Hi Ozzy,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn South Padre Island - Beach Front for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Full Service Holiday Inn El Paso Airport Hotel ! Our team is ready to welcome you into the warmth and light of West Texas Hospitality by delivering exceptional "Second to None" service. Conveniently located off I-10, minutes from the El Paso International Airport and Fort Bliss home of the 1st Armored Division. Our comfortably appointed guest rooms are spacious and come equipped with microwave, refrigerator and Keurig coffee makers. Complimentary High Speed Wi-Fi access throughout the hotel, 24-hr business and fitness center so you can maintain a good balance between your work and health. Cool down in our outdoor heated swimming pool while getting refueled at our Signature "Sun City Bar Grille". Complimentary shuttle service to and from the airport from the hours of 8am-5pm. El Paso is known as "The Sun City," boasting over 300 days of sunshine each year, filled with rich with culture, history, stunning natural desert fauna and wonders. El Paso is home to Global Companies such as Northrup Grumman, Cardinal Health, Yazaki, Johnson & Johnson, Amazon Fulfillment Center and Tony the Tiger Sunbowl. For those special, memorable moments; Quinceaneras, Bridal Showers, Board Meetings, Company Training, we have over 1140 Sq. Ft. in meeting space, our sales team is ready to cater, service and meet all your needs.
 
Overall
1 out of 5
1 out of 5
Under Poor Management
By Jim@85 from MIDWEST
Terrible long check in process. Restaurant closed but had breakfast included in rate. Committted to reimburse room charge but I asked for only 5K points which were never deposited
Customer avatar
Posted by
onApril 20, 2025
Hi Jim@85,
I am glad to have been a host to one of our valued IHG® One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn El Paso Airport for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We know what you need. Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you. Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away. Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.
 
Overall
1 out of 5
1 out of 5
Dirty bedding
By NothappyL from Richmond, Va
This room wasn’t terrible until I saw the dirty linen. Someone brought up “a whole set” of clean linen, while changing the bedding, I saw the mattress pad had what seemed to be soil on it, stripped that as well. That set didn’t have a blanket AND it was stained too. Called back down to the front desk- no answer. Froze in the room- I’ll never go back.
Customer avatar
Posted by
onApril 20, 2025
Hi Valued Guest,
Thank you for choosing to stay at the Candlewood Suites Richmond-West Broad and for being a valued IHG® One Rewards member.
We aim for our guests to unwind and recharge in our serene and peaceful environment, and I'm sorry to hear about what happened. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs. I've sent a separate email to discuss this further, and I hope you can look it over when you have time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.