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    February 14, 2017
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Corporate's Review Comments
 
You can almost feel the sea breeze from your hotel room at Saint Augustine Inn. Located right off Route A1A just across from the sparkling waters of Salt Run, we are your launch pad for exploring North America's oldest city. Prepare to be steeped in history as minutes-long drives in either direction will take you to Colonial era architecture, or towards wilderness left intact for millennia. Waking up after a restful night in your spacious guest room, start the day right with a cup of coffee from our free 24 hour coffee bar and our free breakfast. If you’re here for work, you can give your suit a quick press with the iron and ironing board in your room while you catch up on the day’s news on your flat-screen TV. We have fax and copy machines you can use as well. If a vacation is your goal, head down to the front desk for some friendly advice on where to ramble and roam. There’s so much to see and do in St. Augustine that you’ll probably return to your cozy room ready to relax. If you’ve got one of the suites that comes with a hot tub, you can pop a quick meal in the microwave and stay in for the night. Or soak in the outdoor pool and watch the stars come out.
 
Overall
2 out of 5
2 out of 5
Are you pet friendly or not?
By Yes IHG from NJ
Overall a great place and value!
However, did not realise you are located a distance from the old Historic district, and no shuttle.
After a day out and about, walking and exploring, I returned to my room around 4pm, for cleaning up and a brief rest, before going out for dinner.
However, that never happened, as in the adjoining room (look door), I heard the sounds of a baby crying, cat howling, dog whimpering and finally loud barking, painful noises and scratching!
Some uncaring, horrible pet owner left there little dog unattened in their room for hours. I notified the front desk, but thet could not do anything about it!
Please, a Pet friendly hotel is great, but make a certain floor available for them and make pet owners more know to "Do Not Leave Pets In Room Unattended" This should be posted in a couple of very visible locations, like the entrance, front desk, elevators and getting off the floor and in the rooms that is pet friendly designated!
This totally ruin the end of a perfect day in beautiful St Augustine
PS: Didnt not have a TV signal most of my stay.
Really need to leave a small card with info on how to quickly access TV servive, its a little complication.
Customer avatar
Posted by
onApril 25, 2025
Hi Yes IHG,
I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members. Thank you for choosing our Holiday Inn Express Saint Augustine Downtown Historic and sharing your thoughts about your stay. I trust that all is well.
Our goal is to be a great place to rest and recharge in between. I'm sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Woburn MA Hotel, Just North of Boston Welcome to the Holiday Inn Express Boston North-Woburn! Located just off Interstate 95, near the Interstate 93 interchange in Woburn, Massachusetts, our hotel is easily accessible to all that the Boston area has to offer. Or, avoid Boston traffic and jump on the “T” at Anderson Station, only a mile away Business travelers will love the convenient location of our north Boston hotel. Our hotel is just 1 mile from businesses in Cumming Park, 2 miles from Raytheon and 5 miles to Hanscom Air Force Base and Lahey Clinic Medical Center. Both business and leisure guests enjoy the close proximity near Boston Logan Airport. Take a break and enjoy the local history in towns of nearby Salem, Lexington and Concord . Our hotel offers free ride services to Anderson Station and Woburn's Cumming Park, and discount tickets to multiple sightseeing tours Take advantage of our free Express Start breakfast buffet , and free IHG Connect WiFi. Guests can also experience our brand new spa/indoor whirlpool and 24-hour fitness center, fully equipped with state-of-the-art equipment designed with your health and wellness in mind. Each spacious guest room comes equipped with a mini-refrigerator and Keurig
 
Overall
2 out of 5
2 out of 5
Even though the hotel wasn't even close to being fully booked they put me in room 320...320 is at the end of the hall where the exit door was and the
By Bill from PA
What else can I say except for the initial comments
Customer avatar
Posted by
onApril 25, 2025
Hello Bill,

Thank you for staying at our Holiday Inn Express Boston North-Woburn. We appreciate your loyalty as an IHG® One Rewards Silver Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Whether you’re coming to Jacksonville for a visit to the Mayo Clinic or just for fun at the beach, your room at our Holiday Inn Express & Suites Jacksonville SE- Med Ctr is your personal retreat. Our hotel is the closest hotel located off of the Mayo Clinic Campus at just three miles away. You’ll have room to work with our oversized guest rooms and free high-speed wired or wireless Internet or you can lounge in your room and watch our large screen HDTV’s. Conveniently located off Highway 202/JT Butler Blvd, our smoke free hotel is close by to many major companies including Mayo Clinic, Allstate, Landstar, JP Morgan Chase, Windsor Parke Golf Course & UNF. Our hotel is located close to the St. John’s Town Center offering the best shopping/dining in Jacksonville. The hotel is only minutes away from the Beach and Ponte Vedra home to the TPC PGA Sawgrass where the annual Player’s Championship is hosted. We are conveniently located on the 15th hole of the Windsor Parke Golf Course. Our hotel offers complimentary shuttle to Mayo Clinic available Mon-Fri with convenient shuttle times from 6am-6pm. You may also take advantage of our 1,250-sq-ft meeting room if you are hosting a meeting while in the area. Or, burn off some energy in our 24 hour Fitness Center. Enjoy a swim in our partially covered outdoor pool with water features. Stay close by for dinner with Ruby Tuesday, Publix, and Tropical Smoothie within walking distance.
 
Overall
2 out of 5
2 out of 5
Dirty room
By Full Moon BVI from Jacksonville Beach, FL
The floors were dirty and we didn't feel comfortable not wearing shoes. A very small bathroom. We will not stay here again
Customer avatar
Posted by
onApril 25, 2025
Hi Full Moon BVI,
Thank you for staying at our Holiday Inn Express Jacksonville Southeast Medical Center Area and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We aim to provide comfortable accommodations for all our guests, and I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Award-Winning Holiday Inn Express Hattiesburg - West! Experience a warm, South Mississippi welcome at our hotel, recognized with the prestigious 2024 IHG Newcomer Award in the IHG Americas Region. This accolade reflects our commitment to providing exceptional stays for all our guests since our opening. Located in the vibrant "Hub City," the Holiday Inn Express Hattiesburg - West is just 2 miles from the University of Southern Mississippi and conveniently situated off the intersection of I-59. We are also less than 15 minutes from the Hattiesburg-Laurel Regional Airport, making us an ideal choice for both leisure and business travelers. Our hotel is a short drive from key attractions such as Camp Shelby Joint Forces Training Center, MS Armed Forces Museum, Forrest General Hospital, Howard Industries Technology Park, Merit Health, and William Carey University. Guests choose our hotel for its modern comfort, family-friendly atmosphere, and corporate convenience—a place that truly feels like home! Enjoy complimentary Wi-Fi, flexible meeting spaces, and a delicious complimentary breakfast during your stay. Relax in our indoor heated pool or stay active in our state-of-the-art fitness center. Our modern rooms are designed as an oasis of comfort, ensuring you have everything you need for a memorable stay. Book your stay at the Holiday Inn Express Hattiesburg - West today and experience the best of South Mississippi hospitality!!
 
Overall
3 out of 5
3 out of 5
Very Friendly staff
By Angel from Maumee, OH.
Only issue was housekeeping not cleaning and or putting in clean towels. And the language barrier with housekeeping staff. Therefore, front desk staff gave clean towels when housekeeping services were not done. Other than that, front desk staff and breakfast staff was amazing and very friendly. And the only reason I returned for a second visit.
Customer avatar
Posted by
onApril 25, 2025
Hello Angel,

Thank you for staying at our Holiday Inn Express Hattiesburg West – University Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites welcomes you to Our Bend, Oregon hotel! Comfort and convenience are waiting for you at our pet-friendly hotel in Bend, Oregon. Our friendly staff is ready to check you into one of our guest rooms, packed full of amenities that you can take full advantage of during your stay. From a spacious and ergonomic work area that is perfect for remote working, to a comfortable bed dressed in the best linens, you can be sure to have a relaxing and productive stay. Once you’re settled in your room, head out to Bend's Old Mill District for dinner at one of our numerous, highly rated restaurants or visit one of the 22+ craft breweries in "Beer City USA." With more breweries per capita than any other city in the United States, you're sure to find a beer that suits your palette. Other hotels find it hard to compete with our convenient location, placing you near many things to do in Bend, like local wineries, concert venues, downtown Bend, and the Bend Oregon Outlets. If the outdoors is more your style, take a hike at Pilot Butte or grab your tube and float on the Deschutes River. Whatever adventure you choose, be sure to begin your day with our complimentary Express Start Breakfast every morning. Our Bend, Oregon hotel is the perfect choice for your trip to Central Oregon, and we look forward to welcoming you to our hotel.
 
Overall
3 out of 5
3 out of 5
Pretty nice hotel
By Greybeard from Idaho
Pretty nice hotel, good location, clean, beds are way to soft, pillows are not firm enough, breakfast is OK but not great but pretty standard. Check in was very slow but employee was very nice. Good parking!
Customer avatar
Posted by
onApril 25, 2025
Hello Greybeard,

Thank you for staying at our Holiday Inn Express & Suites Bend South. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Florida City Hotel Near the Keys and Miami Gearing up for a business trip to the Miami area? Planning for a Florida Keys vacation? Choose the accommodations that put you within moments of all that southern Florida has to offer: the Holiday Inn Express® Hotel & Suites Florida City - Gateway to the Keys. Situated off Route 1 and 9 miles from the Homestead General Aviation Airport, corporate travelers in Florida City appreciate this hotel's proximity to prominent local businesses, including the Turkey Point Nuclear Generating Station. Perks like free wifi throughout the facility ensure productivity during extended business trips, and an on-site boardroom suitable for up to 20 is ideal for meetings with clients and colleagues. Patrons can take a break from the grind, with a round of golf at Keys Gate Golf & Country Club. While staying in Florida City, hotel guests can spend the day following the nearby Historic Redland Tropical Trail. Stops along the trail include the Everglades Alligator Farm, which offers a thrilling, up-close encounter with Florida wildlife. For fantastic shopping take a day trip to Miami, and for a tropical escape, venture to Key Largo for fun in the sun. This hotel provides a comfortable, 100% smoke-free environment and all of the amenities you expect, including a sparkling, outdoor pool, a Fitness Center and a complimentary, hot breakfast each day. Our hospitable, attentive staff awaits your arrival. Book a room today!
 
Overall
2 out of 5
2 out of 5
Nice bed
By Anonymous from Daytona Beach
Bathroom shower needed wiped down before using. Hair everywhere
Customer avatar
Posted by
onApril 25, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express Florida City Gateway To Keys and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We aim to provide comfortable accommodations for all our guests, and I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Come stay at the all-new Generation 7.0 Staybridge Suites in Milford, Ohio. We are conveniently located off I-275 exit 59 just 15 miles away from Downtown Cincinnati! Our modernized, pet-friendly extended stay hotel offers the best accommodations around. Conveniently, located near several restaurants, shopping centers, and corporate offices you will wish you stayed with us sooner. We offer the comforts of home with our large suites, up to 720 sq ft, equipped with a full kitchen and living area. Guests love the variety of items offered at our free hot breakfast every morning. Take care of your laundry for free in our onsite guest laundry room while getting in a workout at the fitness center across the hall. But even if you’re not a fitness fanatic you can take a swim in our indoor heated pool or relax next to our outdoor fireplace on The Patio. Points of Interest: Companies: Siemens, Tata, Cintas, Wal-Mart, PPG, Raising Canes, International Paper, Cold Jet. Sports: FC Cincinnati Mercy Health Training Facility, New Finley Ray Park Local Attractions: Little Miami Scenic Bike Trail, Historical Milford, Jungle Jim's International Market, Kings Island Amusement Park, Cincinnati Nature Center, Newport Aquarium, Paul Brown Stadium Whether you're traveling on business, leisure, or need a place to stay during home renovations Staybridge Suites is the place to be
 
Overall
3 out of 5
3 out of 5
Dirty Bathroom Broken Appliances
By Don02 from Milford, Ohio
The dishwasher was running when I arrived in the room. It ran all night. I reported that to the front desk and was told "That is normal." They did not fix it or offer to move me to another room. The bathroom was not clean. There was human hair (not mine) on the floor and walls of the shower.
Customer avatar
Posted by
onApril 25, 2025
Hello Don02,

Thank you for staying at our Staybridge Suites Cincinnati East - Milford. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Staybridge Suites and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn® Lancaster hotel is just off the M6, with easy access to the Lake District. The shops and attractions of Lancaster are a 10-minute drive away. Alternatively, leave the car in the hotel's free car park and catch a bus to the town centre from the stop outside the hotel. Lancaster Station is served by direct trains to Manchester. Blackpool Airport (BLK) is 40 minutes' drive from the hotel. The hotel is just 20 minutes' drive from the scenic Lake District National Park. A 10-minute drive from the hotel, the 12th-century Lancaster Castle is surrounded by parkland. Nearby, the riverside Lancaster Maritime Museum occupies a former warehouse. Morecambe Bay, 20 minutes' drive from the hotel, offers coastal walks and seafront cafés. Lancaster University is easily accessible and only a 15 minutes' drive from the hotel.  Business guests are 20 minutes' drive from Heysham Power Station. At the hotel, you can host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi. In the relaxed restaurant, start your day with a buffet breakfast, or enjoy an evening meal with family or colleagues. A visit to the well-equipped gym or indoor pool helps keep you fit, before relaxing in the steam room or sauna. The hotel also has a fantastic outdoor playground to entertain younger guests.
 
Overall
1 out of 5
1 out of 5
Despicable service
By Charlie from Lancaster
Do not stay here. Broken lifts. They never had the room I booked so put us in the wrong room. When they did give us the key to the wrong room there was someone sleeping in the bed. The managers first response was “standard”
Customer avatar
Posted by
onApril 25, 2025
Hi Charlie,
I appreciate you choosing our Holiday Inn Lancaster. I am glad to have been a host to one of our valued guests. I hope your day is going well.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your concern with the management of our hotel and requested that they reach out in the next 48 hours via phone. You may also reach our hotel directly at 44 3333 209 332 or frontdesk.hilancaster@kewgreenhotels.com.
We hope you give us another opportunity to share a more positive experience with you soon.
Kind regards,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Staybridge Suites Oklahoma City Downtown is located in the Downtown Bricktown Oklahoma City area, which features tourist attractions, restaurants, shopping, nightlife, and events, perfect for both leisure and business travelers. While staying with us, our guests can enjoy our on-site parking for $12 a day. Business travelers can benefit from our close proximity to many nearby companies including Continental Resources, GE Oil and Gas Research Center, Devon Energy, as well as the Cox Convention Center. Our 100% smoke free hotel provides ease of access to I-35, I-235, and I-40, making White Water Bay, Frontier City, the Oklahoma City Zoo, the Oklahoma City Science Museum, and the University of Oklahoma just a short drive away. The Oklahoma City National Memorial, Oklahoma City Museum of Art, Paycom Center, Chickasaw Bricktown Ballpark and Oklahoma City Boathouse District, featuring Riversport Rapids, are all a short walk from our front doors. Our hotel features a host of amenities and a friendly staff to make your experience memorable. When staying in one of our spacious all-suite rooms with fully equipped kitchens, start your day with our complimentary hot breakfast, our Evening Social on Monday through Wednesday nights, complimentary Wi-Fi and guest laundry, and 24-hour Fitness Center. Your furry member of the family is welcome as we are an extended stay pet friendly hotel. We look forward to welcoming you home!
 
Overall
3 out of 5
3 out of 5
Decent location but not a great value.
By The Wanderer from California
Sleep disrupted when the heat came at night even when the thermostat was turned to off. Parking fee was real negative.
Customer avatar
Posted by
onApril 25, 2025
Hello The Wanderer,

Thank you for staying at our Staybridge Suites Oklahoma City Downtown - Bricktown. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Staybridge Suites and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Cabot Enjoy a great night’s rest at the Holiday Inn Express Cabot. Conveniently located off Highway 67/167 and only minutes from the Little Rock Air Force Base. Our non-smoking hotel offers a 24-hour front desk service, guest laundry, Fitness Center, conference room and an outdoor pool. Guest Amenities Start each morning with our complimentary Express Start breakfast with grab and go options. Snacks, drinks and toiletries are always on-hand in our convenient 24-hour market in the lobby. Access our free Wi-Fi or schedule a business meeting in our conference center. After enjoying a day in Cabot, plan to relax in our outdoor pool or exercise in our 24-hour Fitness facility. Each guest rooms features a 55-inch flat-screen TV with premium channels. Spend the Day in Cabot While in Cabot, enjoy many outdoor and indoor activities. View the Cabot Art Walk, ride all over the BMX track or pick up some local items at the Cabot Farmers Market. The Grounds is a large sports complex that hosts baseball, softball, and soccer tournaments throughout the year. Enjoy splashing around at the Cabot Aquatic Park or taking in some golf at Greystone. Do not leave town without some fruit from Holland Bottom Farms. Plan a visit for a weekend during our annual Cabotfest held in early fall.
 
Overall
1 out of 5
1 out of 5
No guarantee you will have rooms or breakfast!
By Jason from Springdale, AR
A group of rooms were booked for team tournament with confirmation numbers. Check-in was a nightmare! Half the bookings were cancelled or modified unbeknownst to any of the parents who were booked to the rooms. Hotel staff blamed corporate and/or the internet for the reason the rooms were cancelled and said the confirmation number doesn't mean anything. Albeit the rooms were booked thru the front desk at hotel via phone and confirmation emails were received for the bookings. Several parents had to make impromptu arrangements after a long drive to find rooms. Hotel was overbooked. Hours of time were wasted among parents to find lodging. To add insult to injury, all the parents who had unexplainable cancelled rooms were also charged for their stay because their CC was on record. Breakfast on weekend is from 7 AM to 10 AM. With an overbooked hotel, most breakfast items were gone before 8 AM and not replenished. Items that were replenished were done very slowly leading to many upset guests. No concessions to the hotel rate were offered for all the troubles the team incurred. While the rooms were clean, I attribute this to being new. The customer service was a terrible experience. Consider other accommodations if you want certainty in having a room.
Customer avatar
Posted by
onApril 25, 2025
Hi Jason,
Thank you for staying at our Holiday Inn Express Cabot and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about what happened. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.