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    February 14, 2017
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    April 25, 2025
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Corporate's Review Comments
 
Candlewood Suites is designed with extended stay travelers in mind. Located off Hwy 83 South in Abilene, our hotel is just minutes from Abilene Christian University, Dyess AFB, Abilene Regional Airport, and local hospitals. Enjoy all the comforts of home with fully equipped suites featuring kitchens, spacious work areas, and plush bedding. Whether you're staying for a week or longer, our hotel offers amenities tailored to your needs, including complimentary high-speed wired and wireless Internet, free laundry facilities, and a 24-hour Candlewood Cupboard stocked with snacks and essentials. You can stay active in our fully equipped Fitness Center or relax by grilling in our outdoor Gazebo area. Nearby, explore attractions such as the Paramount Theatre, Civic Center, Taylor County Expo Center, and the Abilene Zoo. Our pet-friendly policy, weekly housekeeping, and lending lockers ensure convenience during your stay. Candlewood Suites Abilene is your perfect home away from home, offering comfort, convenience, and a welcoming atmosphere for any length of stay.
 
Overall
2 out of 5
2 out of 5
Never again
By Bruce from Montana
Substandard. Understaffed/undertrained. Poorly maintained. Took 3 rooms until acceptable room was found. (Loose toilet,no toilet paper, leaking faucet, unswept floor, sticky floor, Wife wanted to leave immediately but my card was already charged and I didn't want to fight for a reimbursement and have to find another place to stay so late in the day. Mgmt needs to do a lot better. Get more maintenance folks hired.
Customer avatar
Posted by
onApril 25, 2025
Hello Bruce,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for staying with our Candlewood Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn® Paris-Montmartre hotel is ideally located in Montmartre, offering easy access to all of Paris's tourist sites. The Lamarck and Place de Clichy Metro stations are less than a 10-minute walk away, while CDG and Orly airports are less than an hour away by transport. Eurostar, Thalys and Bahn trains are also accessible within 15 minutes by metro. The hotel is close to the famous Basilica of the Sacré-Cœur, the Cabaret Le Bal du Moulin Rouge, and the Place du Tertre. The Eiffel Tower, the Arc de Triomphe, the Louvre and Orsay museums are easily accessible by transport. Sports enthusiasts can reach the Stade de France in 30 minutes via line 13, which offers direct access to attend the Rugby event The hotel offers free WiFi throughout the property, as well as a business counter and a well-equipped meeting room that can accommodate up to 19 people. Key business districts such as La Défense, Saint-Ouen and Clichy are easily accessible. The spacious family rooms offer guaranteed comfort, with a satellite TV and a Pillow Menu. Children stay for free as soon as the room has the right count of beds, and you can start your day with a hearty breakfast or an express breakfast at the bar, Remember children between 13 and 17 years old pay a supplement for the breakfast even if it is a breakfast included rate. End your day with a relaxing drink at the hotel bar. Book now for an unforgettable stay in Paris.
 
Overall
2 out of 5
2 out of 5
Good location, but was not worth the price for the upgraded room.
By Jenn R from Costa Mesa California
I got the superior room, which I would not recommend. It was misleading with a description of a “fully stocked mini fridge“ which only consisted of a Perrier, Coke and bag of chips. To add insult, the items were not restocked during the rest of our stay. Also, while there is a nice coffee machine in the room, it only came with one caffeinated pod. When I asked for additional pods, I was told that I would have to wait for a housekeeping the next day. Also, the used washcloths were not taken away nor replenished with housekeeping.
Customer avatar
Posted by
onApril 25, 2025
Hi Jenn R,
Thank you for staying at the Holiday Inn Paris - Montmartre. We appreciate having you as one of our IHG One Rewards members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites Melbourne/Viera, your perfect home away from home. Our extended-stay hotel in Melbourne, Florida, offers all the essentials and more for a comfortable and convenient stay. Discover the stunning oceanfront towns of Melbourne and Viera from our hotel. Witness rocket launches along Florida’s Space Coast from nearby Patrick Space Force Base, Kennedy Space Center, and Cape Canaveral Space Force Station. Relax on the sandy shores of Melbourne Beach, explore Brevard Zoo, or enjoy the great outdoors at Wickham Park. Our pet-friendly, all-suite hotel features dependable amenities to enhance your stay. Take advantage of complimentary Wi-Fi, guest laundry facilities, a 24-hour fitness center, and suites with full kitchens. Enjoy a rejuvenating stay in Melbourne, Florida.
 
Overall
2 out of 5
2 out of 5
The only positive is that the beds were clean and comfortable.
By Shay from New York
This hotel is not maintained and is probably one of the worst hotels which I experienced, the rooms were very smelly, dust on top of the fridge, the tub was rusted, and the lights in the bathroom wasn’t working properly the switch was broken sometimes it turn on and sometimes it won’t turn on, overall this place shows that it’s not maintained and almost everything was showing that.
Customer avatar
Posted by
onApril 25, 2025
Hello Shay,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 1991 and thanks for staying with our Candlewood Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The newest addition to the Gateway to the Cumberlands, and home to the University of the Cumberlands, is the Holiday Inn Express Williamsburg, Kentucky! We are located off Interstate 75 exit 11 , near the Kentucky/Tennessee border. We welcome you to experience our hotel and its beautiful surroundings. Perks like our complimentary hot Express Start Breakfast Bar , free high speed WIFI throughout the building and wired Internet in all rooms, microwave and mini fridge in all rooms, indoor heated pool and fitness room facilities all undoubtedly enhance your visit.
 
Overall
3 out of 5
3 out of 5
Difficult Stay due to loud noise from room above
By Mr Palm from Ohio
Stated to staff that running and door slamming till late in the night, including 4am. Was told children rarely assigned top floor (4th). I was on 3rd, #317.
In addition, went to use bath towel and as I unfolded it, there was long matted hair stuck in the towel and a dark stain as well. Had to wear earplugs just to try and get rest. Worst stay I've had in years.
Customer avatar
Posted by
onApril 25, 2025
Hi Mr Palm,
Thank you for staying at the Holiday Inn Express Williamsburg. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express of Naples conveniently located off of I-75, exit 101. The location allows our corporate travelers and vacationers easy access to our many Collier County attractions. The Naples hotel is 35 minutes south of SW (RSW) Regional Airport and minute’s away from the Naples Airport. You are only 5-25 minutes away from Olde Naples, North Naples, Golden Gate, Golden Gate Estates, Marco Island, Everglades City and Ava Maria . The hotel is also close to all the attractions such as the Everglades, Rookery Bay National Estuarine Research Reserve, Conservancy Nature Center, Audubon Corkscrew Swamp Sanctuary, Naples Botanical Gardens, Collier-Seminole State Park, Florida Sports Park, Picayune Strand State Forest, Naples Municipal Beaches and Fishing Pier, Tigertail Beach, Philharmonic Center for the Arts, Edison Community College Collier Campus. You will find several golf course from 3 to 5 miles away from the hotel. The Physicians Regional Medical Center and Hospital a short 5 minute drive from our hotel. Nearby the hotel we have many dining options and only minutes away from the upbeat downtown dining district. We offer free hot Express Start Breakfast, wireless high-speed Internet access. Unwind at the end of your busy day at our outdoor pool or use the 24-hour fitness center to get a complete workout. Make a reservation today at the Holiday Inn Express in Naples FL!
 
Overall
3 out of 5
3 out of 5
Ok but won’t go back
By Rich rich from Crystal River, Florida
When we first got into our room, we noticed a funky smell. We reported it and the girl on duty (Tia) checked it out and agreed there was a smell. She offered to spray deodorizer or get us a different room. We chose the room. We moved rooms and it was better. The room was not cleaned very well and the toilet had issues flushing. The ice machine on our floor was not working. We reported all of these. The room was small and tight. Tia did a great job and was super friendly.
Customer avatar
Posted by
onApril 25, 2025
Hi Rich rich,
Thank you for staying at the Holiday Inn Express Naples South - Interstate 75. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Comfort meets convenience at Holiday Inn Express Romulus/Detroit Airport with a free 24-hour shuttle service. One mile from Detroit Metropolitan Airport and a short 20-minute drive from downtown Detroit, our hotel is the ideal choice for a quick stopover or a family getaway. Make travel easy by taking advantage of our 8-and 16-day Park Stay Go Packages. Dive into the city's vibrant food truck scene, visit the Henry Ford Museum, explore Lower Huron Metropark, or catch a game at Ford Field. Start your day with our free Express Start™ Breakfast, stay active in our Fitness Center, and enjoy free Wi-Fi. At the end of the day, unwind in comfortable rooms with plush bedding and soothing Dove products. We’ll make your Detroit stay unforgettable!
 
Overall
3 out of 5
3 out of 5
Can Do Better
By Betz from Kalamazoo
We have stayed at this property multiple times using their Park N Ride pkg which is reasonable. The evening check-in help are fantastic. The day shift very laid back including the dining room. They spent a long time sitting and chatting in the morning even when the coffee ran out. On top of that, when I informed the desk upon check out that our bathroom would be wet as there wasn’t a a shower curtain, she said oh, I’ll let housekeeping know or
some such thing. Think she could have been more professional or offered additional points or something.
Customer avatar
Posted by
onApril 25, 2025
Hi Betz,
We appreciate your continued loyalty to IHG® One Rewards and thank you again for your stay at Holiday Inn Express Romulus / Detroit Airport. We aim to offer an engaging place to rest and recharge. I am sorry we missed making your stay seamless this time.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to ensure we live up to our customers' desired hospitality and level of comfort.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
2 out of 5
2 out of 5
Room was not clean
By King89 from Charleston,SC
The room was not clean including the bathroom, the kitchen and the bed itself. The staff was nice but the hotel quality was subpar.
Customer avatar
Posted by
onApril 25, 2025
Hello King89,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for staying with our Staybridge Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Whether you're chasing fresh powder, summer trails, business goals, or quiet moments with someone special, Holiday Inn Express & Suites Fraser – Winter Park Area is your ultimate launch point for a Rocky Mountain adventure. Nestled in the scenic Fraser Valley—part of Colorado’s Favorite Playground—we’re just 67 miles from Denver and only 4 miles from world-class skiing at Winter Park Resort. With over 600 miles of nearby trails and three stunning golf courses, outdoor fun is never far. We’re also within walking distance to local restaurants, shopping, and the Fraser Amtrak Station. Explore beyond with a short drive to Grand Lake, Colorado’s largest natural lake, and the western entrance to Rocky Mountain National Park—perfect for hiking, wildlife spotting, and soaking in iconic views. For added convenience, the Lift Shuttle stops at our front door, offering free rides to downtown Winter Park and the ski area (November–April). Enjoy spacious rooms with mountain views, mini-fridge, microwave, and select suites with sleeper sofas, private bedrooms, and balconies. Hotel amenities include an indoor pool and spa, outdoor fire pit, Fitness Center, ski lockers ($10/night), guest laundry, high-speed Wi-Fi, and a 24-hour Business Center. Start each morning with our complimentary Express Start™ Breakfast Bar featuring hot and cold options and fresh-brewed Smart Roast™ coffee.
 
Overall
3 out of 5
3 out of 5
Good Times
By Moss from Fla
Some staff was awesome. Some staff was not breakfast was all right. They always had coffee and hot water which was very nice. The two front staff guided me on where to go around the town. Could’ve been a little cleaner and things could’ve been working a little better or an outside light on my balcony would’ve been nice, the bed was comfortable and the channels were fine. My shower still had hair in it before we even took a shower so that was gross.
Customer avatar
Posted by
onApril 25, 2025
Hi Moss,
Thank you for staying at the Holiday Inn Express & Suites Fraser - Winter Park Area. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy our centrally located Washington, PA, hotel, located just off Racetrack Road in the heart of the beautiful Washington-Meadowlands area. We are conveniently located to all the area has to offer, including access via I-79 to Morgantown, Southpointe and Pittsburgh. You’re less than one mile away from the Tanger Outlets, The Meadows Racetrack & Casino, the Pennsylvania Trolley Museum and Washington County Fair Grounds. Primanti Bros., Bistecca, Olive Garden, Max & Erma's, and many more restaurants are all a short drive away. We also offer a free shuttle service to the local area. Sarris’ Candies, Washington’s own chocolate factory, will give you and your family something to talk about after sampling their famous candies and ice cream. While you’re in the area, catch a Pirates’s game at PNC Park or a Steelers’ game at Heinz Field. Also, be sure to visit all Pittsburgh has to offer, from Station Square to the nightlife and restaurants. Our convenient location near Meadowcroft Village and The Bradford House tops the list when it comes to historic sites. Plenty of shopping and attractions are all nearby, including Kennywood Amusement Park, Ohiopyle and Washington Wild Things Baseball for your next getaway.
 
Overall
3 out of 5
3 out of 5
Property is loud and beds uncomfortable
By Reaper2003 from St. Louis, MO
I will start with good first. Property and rooms were clean and the staff was nice. The bad is that the property is super loud until 2:00am. Doors slammed, people leaving and coming, can hear the elevator clearly from your room, you can hear all outside noise clearly. I guess at 2:00am though everything quites down because then I could finally get to sleep. The second huge issue is the beds. Beds are hard as rocks and my back hurt really bad afterward. Finally, I don't expect much from the breakfasts at Holiday Inn properties, but this was by far the worst I have ever had. The potatoes tasted not like potates and more like fish and the orange juice tasted spoiled. Everything else was kind of standard for Holiday Inn. But to wrap up, the hotel is really clean but I just wouldn't expect to get a good night sleep.
Customer avatar
Posted by
onApril 25, 2025
Hi Reaper2003,
Thank you for staying at the Holiday Inn Express & Suites Washington - Meadow Lands. We appreciate having you as one of our IHG One Rewards members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Hamburg - Berliner Tor offers 316 modern air-conditioned rooms in the inner city area of Hamburg, a great starting point for sightseeing. Our hotel is also ideal for business meetings as we offer 5 meeting rooms for this purpose. The short distances to the public transport make this the ideal hotel for business and leisure travellers. If you are looking for a quiet area to do your emails and use our free Wi-Fi, or prefer a conversation with friends or colleagues, our spacious Open Lobby allows for all this in a relaxed atmosphere, while enjoying a drink or a meal anywhere, at any time. Guests who would like to keep in shape, can use our fully equipped in-house fitness 24/7.
 
Overall
3 out of 5
3 out of 5
short stays - 1 night
By Lakp from Taufkirchen
I stayed at the hotel for one night. The room was a good size and quiet. What was completely unacceptable was the high price and the breakfast. Breakfast for €29.00, and by 7:15 a.m. the buffet was almost empty and only rarely refilled. The staff also barely cleared the tables. A horrible breakfast at an expensive price.
Customer avatar
Posted by
onApril 25, 2025
Hi Lakp,
We appreciate your business and Gold Elite membership with IHG® One Rewards, and thank you again for your stay at Holiday Inn Hamburg - Berliner Tor. We take pride in making your stay inviting and memorable. I am sorry we missed making your experience seamless this time.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to set the proper expectations of our guests and ensure we live up to our customers' desired hospitality standards.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.