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- Review comment count76848
- Helpfulness votes350
- First review commentFebruary 14, 2017
- Last review commentApril 28, 2025
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Corporate's Review Comments
We are steps away from iconic attractions such as the Empire State Building, Madison Square Garden, and Hudson Yards. Delight in a shopping spree at Chelsea Market and immerse yourself in the magical world of Broadway, all just a stone's throw away. Our prime location is near Penn Station and we’re an easy drive from the tunnels with parking readily available. Dive into the heart of the Big Apple and let our hotel be your gateway to the best NYC has to offer. Reserve your room today and be at the epicenter of excitement and culture!
Hotel amenities include Gypsy Rose, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed internet access.
Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts.
Here for business on a weekly or monthly basis? Bringing in 7 or more group rooms to NYC? Please contact Sales via email Jaron.Standiford@hi-nyc.com
Overall
1 out of 5
leaking water from the ceiling
By Sailor
from Korea
We stayed two nights in February 2025. First night was a disaster, around midnight, water came from the bathroom ceiling. It was not dripping, it was pouring. Several staff members tried to fix it, but they could not. Last option was to bring a lot of towels to clean up the bathroom. We could not sleep for a few hours and we had to give up the next morning schedule because we had to sleep in the morning. The hotel manager promised they would refund the partial points, but it did not happen. After I came home, even though I contacted several customer service members and the local hotel manager for a few months with many emails, the point refund never happened.
Posted byCorporate
onApril 28, 2025
Hi Sailor,
Thank you for choosing our Holiday Inn Manhattan 6th Avenue Chelsea and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members.
Thank you for choosing our Holiday Inn Manhattan 6th Avenue Chelsea and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn® Derby - Nottingham M1, Jct.25 offers a tranquil retreat with easy access to both Derby and Nottingham. Conveniently located near the M1 motorway and A52, the hotel offers free parking for guests, and a nearby bus stop is just a five-minute walk away, getting you to either city in about 40 minutes. The Toton Lane Park & Ride is a quick five-minute drive, offering tram service into Nottingham, and East Midlands Airport is just 30 minutes away. For rail travellers, Long Eaton station is 10 minutes by car, with direct links to London and Birmingham.
For a memorable day out, Chatsworth House, one of the UK's most impressive country estates, is an hour's drive, while thrill-seekers can reach Alton Towers in 40 minutes. For a closer adventure, explore the historic Elvaston Castle, only four miles away.
The hotel is well-equipped for business needs with 11 flexible meeting rooms, ideal for events of any size up to 300 delegates. It's also a licensed wedding venue, ideal for hosting civil ceremonies in a charming setting.
In the Open Lobby, you can savour a variety of meals throughout the day, unwind with a coffee while catching up on the latest sports events, or simply bask in the inviting atmosphere. Families will love the Kids Stay and Eat Free policy, making it a great option for both business and leisure stays.
Overall3 out of 5
Conveniently located value
By Duncan
from UK
This Holiday Inn is totally without any character. From the outside it looks dire....inside, the limited public areas are well presented. Breakfast is good. Rooms are very basic, no fridge. Overall value is OK. This is a business travel hotel not a weekend getaway....
Posted byCorporate
onApril 28, 2025
Hi Duncan,
Thank you for your stay at Holiday Inn Derby - Nottingham Motorway 1 Junction 25. We appreciate your Silver Elite membership with IHG® One Rewards. We are committed to providing a memorable and inviting stay. I am sorry we missed making your experience seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of comfort and satisfaction every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Staybridge Suite OSU's at the Ohio State University.
Our hotel is brand new and right at The Ohio State University - Columbus, Ohio ! We are close to everything, from OSU football to major companies in Columbus, OH. This hotel's location is ideal for business travelers. Riverside Hospital, Battelle and James Cancer Research Institute are all within a quarter mile of the hotel. The Columbus Convention Center, AEP, EWI,
Nationwide, Ernest & Young and many other corporations are just blocks from the hotel's Columbus, Ohio location. With free high-speed, wired and wireless internet access and a 24-hour business center, you'll have everything you need to conduct meetings, fully prepared and ready for success.
There's tons of art, culture, entertainment and sports near the hotel, too. The Short North is nearby, and the Jerome Schottenstein Center is within walking distance. With the hotel's heated, indoor pool and a 24-hour fitness center, you can unwind with a few laps and stick to your workout schedule. You can satisfy a healthy appetite with the free, hot breakfast buffet. Shuttle service to area hospitals and businesses is available Mon-Fri by prior appointment. The shuttle is not available for sporting/special events. Book your stay to enjoy everything in Columbus, Ohio.
We look forward to welcoming you at the Staybridge Suites-OSU Columbus, Ohio !
Overall1 out of 5
Worst experience ever!!
By Amen
from Columbus
Policy was violated by staff had to call the police to try and get issue resolved they showed no remorse of concern about my safety or comfortable.Tried to resolve issue with front desk and both male and female rudely hung the phone up and said the had customers to attend to. Worst experience ever! Definitely would not recommend nor stay at the hotel ever again.
Posted byCorporate
onApril 28, 2025
Hi Amen,
Thank you for choosing our Staybridge Suites Columbus OSU-Medical Center and for sharing your feedback. I am glad to have been a host to one of our valued guests.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the NEWLY RENOVATED Holiday Inn Express & Suites Clifton Park NY.
Stay productive and leave refreshed while visiting the surrounding areas of Saratoga Springs, Malta, Schenectady and Albany. Our central location is the ideal place while traveling for business or leisure.
Located in the heart of the Luther Forest Technology corridor, business travelers love our proximity to GlobalFoundries, General Electric, Sysco Foods and more.
Our convenient location off I-87 and 10 miles from Albany International Airport places you minutes from many attractions, including Saratoga Spa State Park, SPAC, and Clifton Commons. We're also a short drive from the famous Saratoga Race Course in Saratoga Springs and the Times Union Center in Albany.
Every guest room and suite is equipped with a refrigerator, and microwave. Take advantage of our complimentary, reliable, high-speed WiFi access, heated, indoor pool, newly equipped Fitness Center and 24hour Business Center.
Start your day with our free buffet breakfast enjoying many breakfast food favorites, including heart-healthy options to suit a variety of tastes. Don't forget to try out our make-your-own Pancake Machine! Take a stroll across the parking lot to Peddler's Restaurant for some lunch or dinner.
"Stay Smart" and let us welcome you to our home in Clifton Park today!
Overall1 out of 5
No investment
By bob010105
from ny
Used to stay here often. Place is getting tired. Will not stay here again.
Posted byCorporate
onApril 28, 2025
Hi bob010105,
Thank you for staying at our Holiday Inn Express Clifton Park and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Crowne Plaza Pune City Centre, ideally situated in the heart of the city, offering a strategic location near the airport and railway station for convenient access.
Our hotel boasts 173 spacious rooms designed for comfort and relaxation, along with a range of amenities including a swimming pool, spa, and gym to ensure a rejuvenating stay.
Indulge your taste buds at Mosaic, our multi-cuisine restaurant that offers a culinary journey with food options from around the globe, prepared by our talented chefs.
Experience the breathtaking panoramic view of the city at Evviva, our sky lounge. Enjoy a variety of cocktails, delicious food, and a vibrant atmosphere with multi-genre music to enhance your evening.
With meeting and banqueting spaces spread over a total area of 11025 square feet, we offer versatile options for your events. Whether you're planning a corporate event or a wedding, our dedicated events team is here to assist you in creating a memorable and successful occasion.
Come and experience the warm hospitality and exceptional service at Crowne Plaza Pune City Centre.
Overall3 out of 5
Not up to IHG standard
By Coyeo
from Singapore
Bad experience from the check in counter onwards. Be it recognition and greeting and the bill is also in a mess.
Did not check properly and make too much assumptions and lousy service, only lips service.
Posted byCorporate
onApril 28, 2025
Hi Coyeo,
Thank you for your stay at Crowne Plaza Pune City Centre. We appreciate your business and Diamond Elite membership with IHG® One Rewards. We are dedicated to making your business and leisure travels exceptional. I am sorry we missed making your experience seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of comfort and satisfaction every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Express – In The Middle of Everything New Orleans Located in the Central Business District of Downtown , the newly redesigned Holiday Inn Express® New Orleans Downtown hotel is 2 blocks from the Mercedes Benz Superdome and Smoothie King Center, and only 3 blocks to Canal Street featuring the French Quarter. If driving to visit us, we do offer on-site parking in/out privileges for an additional charge of $34.00/night plus tax. Our comfortable and modern accommodation is your wonderful choice for both business and leisure travels. Within walking distance to almost everything a guest comes to New Orleans to see, the hotel borders the French Quarter, is in the heart of New Orleans’ Central Business District and is an ideal setting for business travelers, also home to Shell Oil Company and Entergy Corporation. Nearby, famous attractions include Outlet Collection Shopping Mall, Bourbon Street, National World War II Museum and the Children's Museum, located just a short walk away. The Audubon Aquarium of the Americas, Insectarium and Zoo are also located nearby. Our rooms offer the new Formula Blue Smart Travel Design and we offer a complimentary hot breakfast buffet each morning to fill up before you start your day!
Overall3 out of 5
Schlechte Erfahrung
By Melanie
from Germany
Hotel an sich in Ordnung, Frühstück auch ok für amerikanische Verhältnisse. Gute Lage, aber Pool war dreckig, von dem Teppich im Zimmer rede ich lieber nicht. Eine Sache fanden wir allerdings unglaublich und das im negativen Sinne! Kurz vor 10 waren wir aufgrund des Fliegers schon da (Nachtflug), Check In war erst um 15 Uhr. Die Empfangsdame war sehr unfreundlich und ignorant. Es gab keine Möglichkeit auch nur ein wenig früher ein Zimmer zu bekommen, obwohl Check Out bereits um 11 Uhr ist. Das Housekeeping wäre noch nicht fertig, tatsächlich wurde aber gewartet, bis das ganze Hotel gereinigt war und nicht nur einzelne Zimmer. Meiner 65jährigen Mutter ging es wegen Flug und Hitze nicht gut, sie musste sich in der Lobby hinlegen, interessiert hat das niemanden! Wir haben tatsächlich, trotz höflicher Nachfragen, über 5 Stunden warten müssen, bis wir ein Zimmer bekamen und dann auch erst nach dem Schichtwechsel und der Übergabe! So ging es an diesem Tag vielen Gästen, welche sich alle darüber beschwerten. So etwas habe ich noch nie erlebt! Zumindest ein bisschen früher geht immer! Das nennt man Service. Kein Vergleich mit dem Holiday Inn Express in San Francisco!
Wir waren in New Orleans vom 30.3. bis 3.4. Danach in Miami durften wir übrigens 2,5 Stunden früher ins Zimmer. Ich würde dieses Hotel definitiv nicht nochmal buchen!
Wir waren in New Orleans vom 30.3. bis 3.4. Danach in Miami durften wir übrigens 2,5 Stunden früher ins Zimmer. Ich würde dieses Hotel definitiv nicht nochmal buchen!
Posted byCorporate
onApril 28, 2025
Sehr geehrte Frau Melanie,
vielen Dank für Ihren Aufenthalt in unserem Holiday Inn Express New Orleans Downtown - French Quarter Area und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.
Dass sich unsere Gäste bei uns wohlfühlen, ist uns sehr wichtig. Deswegen nehmen wir Ihre Beanstandungen hinsichtlich des Service unserer Angestellten sehr ernst und leiten diese intern an die entsprechenden Abteilungen weiter. Abgesehen von den Unannehmlichkeiten bin ich froh zu hören, dass die Schlafqualität in unserem Zimmer und die Lage unseres Hotels Ihren Vorstellungen gerecht wurden.
Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.
Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHG Hotels und Resorts Service
Case Manager
IHG Hotels und Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the New Avid Hotel Ocala. Central Florida’s first Avid Hotel located near downtown Ocala and just minutes away from Ocala International Airport-Jim Taylor Field, Silver Springs and the Heath Brook Community.
We are only a short drive from popular attractions like the Ocala Civic Center, Appleton Museum of Art, Silver Springs State Park, Ocala National Forest, and HITS Post Time Farm. Afterall, Ocala is known as the “Horse Capital of the World”. We are close to great local restaurants such as Brick & Iron Café, Ipanema Brazilian Steak House, Ocala Downtown Café, Shuckers and much more! If you are in town for business with General Electric, Amazon or E-One, we are conveniently located 3.5 miles from I-75 & Hwy 200. Just around the corner is Advent Health Ocala and Ocala Regional Medical Center.
When you return to the Avid Hotel Ocala to relax, you will find that we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses, bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay; with plenty of storage, a 55-in HDTV, and free Wi-Fi! In the morning, start your day with our complimentary good all-round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items on site, or simply Grab and Go. Fitness fans can work up a sweat in the gym, go for a run, or relax on the outdoor patio.
Overall3 out of 5
Nice New Hotel. Needs More Housekeepers!!
By Nelgar
from Ocala, FL
Hotel is new. Stayed for thirteen days. Of which four days did not get room serviced. I was out of my room every day by 10 am. Most days did not return to room until after 8 pm. Nice hotel, I'm not sure. But I think they need to hire more housekeepers.
Posted byCorporate
onApril 28, 2025
Hi Nelgar,
Thank you for staying at our avid hotels Ocala Downtown. We appreciate your loyalty as an IHG One Rewards Silver Elite member and for making IHG Hotels & Resorts your travel partner.
We do our best to provide a comfortable experience every time, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that steps will be taken to address your concerns.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Just minutes from the New Jersey shore and Garden State Parkway, the Holiday Inn Express® Hotel & Suites West Long Branch offers a front desk smile test, commitment to cleanliness and more. At this West Long Branch hotel's convenient location, you'll be in the heart of everything. Business travelers, like those from Netflix, Commvault, Kiewit, Reynolds and Reynolds, Siemens, NJ Resources, Deloitte, AT&T, Lockheed Martin, Fuji Film, and Johnson Health Tech are pleased to find the many outstanding amenities available at this hotel, including a 24-hour Business Center and free wireless Internet access. Guests in town for medical reasons appreciate our proximity to Monmouth Medical Center (located 4 miles away), RWJ Barnabas, and Hackensack Meridian. When staying in West Long Branch, NJ, the hotel's guests find plenty of attractions to fill their free time. The beach is only three miles away, making it easy to soak up some rays. Shoppers won't want to miss a chance to visit the Jersey Shore Premium Outlets. Pier Village is a great place to spend the evening. Guests can try their luck at nearby Monmouth Park. Other nearby interests include Capelli Sport Complex, Monmouth University and Asbury Park. The hotel features a heated, indoor pool and state-of-the-art Fitness Center. In the morning, enjoy a cup of coffee and a tasty cinnamon roll from the free Express Start Breakfast Bar. Valid photo ID and credit card required at check in. Call to book today.
Overall3 out of 5
Expectations were high but not fulfilled
By Brewster427
from Tulsa, OK
I have previously stayed in Holiday Inn Express hotels, and enjoyed those experiences. However there were several issues that spoiled my stay at this one. The first issue occurred on the second day of my stay when the HVAC unit in the living room area of my suite stopped working upon my return that evening. I decided to wait until the next morning to report it to the front desk, as the unit in the bedroom was sufficient for the night. The failed unit was never repaired. The electrical outlet by the bathroom vanity never functioned, which I considered a minor inconvenience, but I reported it during checking out. The k-cups for the Keurig machine were not always replenished. The TV remotes did not always function properly.
However the bed was very comfortable, as were the sofa & chair in the living room area of the suite. The breakfast included both hot & cold choices, juices, pastries, breads and plenty of coffee. The overall condition of the hotel was clean and pleasant. The front desk staff were very friendly and helpful.
In conclusion, this is a good hotel that needs more attention to detail by Management.
Posted byCorporate
onApril 28, 2025
Hi Brewster427,
Thank you for staying at our Holiday Inn Express and Suites West Long Branch - Eatontown while visiting friends and family. We welcome you as a new member with IHG® One Rewards.
We strive to build a unique connection with you through the best service. I am sorry to hear about your experience, and I have shared your feedback with our hotel management. I am confident that the necessary actions will be taken to ensure your next stay is as perfect as possible.
On a positive note, I'm glad you appreciate our hotel's effort to provide you with a memorable and fulfilling stay.
We appreciate you keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.