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    February 14, 2017
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    April 28, 2025
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Corporate's Review Comments
 
Enjoy One of the Best Madison, Indiana Hotels Our location is just minutes away from the Ohio River and Clifty Falls state park. Madison is a small historical town with a lot of character. We are in reasonable proximity to Louisville, KY, Lexington, KY, Cincinnati, OH, and Indianapolis, IN; it is the perfect place to stay for your business ventures or a perfect weekend getaway. The Holiday Inn Express & Suites is convenient to several local companies like VSG, Madison Precision, Grote Industries, Super ATV , and NUCOR . If you’re planning a visit to Hanover College , rest assured we are only 10 minutes away. Our hotel is perfect for you to relax and have fun in Madison. Enjoy a round of golf at Sunrise Golf Course , two blocks from our location. Visit the historical homes including the Lanier Mansion located in downtown Madison. Hike the trails and explore the four Clifty Falls State Park waterfalls. Some favorite tourist designations are the local wineries and breweries. Madison has amazing local music talent, boasting that it is Indiana’s Music City. Don’t forget to take a scenic river cruise on the Ohio River with Rockin Thunder River Tours . Come celebrate during these amazing events, The Madison Regatta, Chautauqua of the Arts, Ribberfest BBQ and Music , and Mad Hop Music .
 
Overall
2 out of 5
2 out of 5
Breakfast was good
By Jesse1234 from Madison indiana
The room was a wreck from the walls being cracked to holes in the bathroom door just being covered by dry wall mudd. The bathroom was dirty had mold along the bathtub to dirt in the corners around the trim. I have pictures of all of this if you would like to see them!!
Customer avatar
Posted by
onApril 28, 2025
Hi Jesse1234,
Thank you for staying at the Holiday Inn Express & Suites Madison. We sincerely appreciate for banking on our hotel for your travel needs!
We promise your room will be just right, spotlessly clean, and ready for your stay. I'm sorry for what happened. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We do hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently Located Hotel near San Antonio Airport Whether here for business or pleasure, you're sure to enjoy everything San Antonio has to offer. With a rich and colorful history, San Antonio has established itself as one of the Southwest's top destinations, with tons of shopping, dining, fun attractions, and events. The Holiday Inn Express® San Antonio Airport is an award winning hotel, conveniently located near the San Antonio Airport. With easy access to Loop 410 and Hwy 281, we make sure your commute within the city is quick and convenient! You can even bring the office to you, and host your corporate events in one of our large meeting rooms. There is so much to see and do in San Antonio. Whether visiting some of our more famous landmarks like the Alamo, downtown Riverwalk, SeaWorld, and Six Flags, or journeying to the San Antonio Zoo, Japanese Tea Gardens, or Natural Bridge Caverns, our location is just the place to begin your San Antonio adventure! Our San Antonio hotel is near these many attractions, as well as world-class dining and shopping at places like North Star Mall, the Alamo Quarry Market, and The Historic Pearl. No matter what brings you to this historic city, our North San Antonio hotel's staff and excellent amenities like an outdoor pool, 24-hour fitness center and free hot breakfast will help make your stay comfortable. Make your reservations today to enjoy everything our hotel in San Antonio has to offer!
 
Overall
5 out of 5
5 out of 5
Great location to airport
By DBCooper from Traveling
Great location, great staff. Veronica is top notch, find her if you have any issues or concerns!
Customer avatar
Posted by
onApril 28, 2025
Hi DBCooper,
We are delighted to learn about your positive experience at our location and with our staff, particularly Veronica. Your feedback means a lot to us. Thank you for sharing your experience!
-Our Team at Holiday Inn Express San Antonio Airport
0points
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Modern design meets high-tech convenience, ultimate comfort, and exceptional service at Holiday Inn Express & Suites Round Rock  – Austin North. Located along I-35 and SH45, we offer easy access to downtown Austin, Georgetown, and Pflugerville. We are just minutes from top attractions like Round Rock Premium Outlets, Dell Diamond Ballpark, and Kalahari Waterpark. Enjoy exciting events like the SXSW Festival and F1 Racing at Circuit of the Americas. Corporate travelers will appreciate our flexible meeting spaces, business center, and proximity to major companies like Dell Inc., Emerson, Farmers, and the University of Texas at Austin. Featuring the innovative Formula Blue concept, our hotel offers premium amenities and sleek décor. Stay active in our Fitness Center and dip in our seasonal outdoor pool. Fuel up with our free Express Start™ Breakfast buffet and use free parking and Wi-Fi. Relax and recharge in spacious guest rooms in the heart of the Sports Capital of Texas.
 
Overall
5 out of 5
5 out of 5
Comfortable bed, excellent customer service
By GG Lisa from Mason City, Iowa
We arrived a bit early but my room was ready and we were able to relax and enjoy the stay. The room was very clean and comfortable. The front desk check in person was outstanding and the whole process was smooth and easy. Breakfast was hot and had good variety.
Customer avatar
Posted by
onApril 28, 2025
Hi GG Lisa,
We're happy to hear that you had a smooth check-in experience and enjoyed your stay with us. We strive to provide clean, comfortable rooms and a variety of breakfast options, so we're glad to know we met your expectations. Your feedback is valued. Thank you!
-The Staff at Holiday Inn & Suites Round Rock - Austin North
0points
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Enjoy the Best Among Mystic, Connecticut Hotels When it comes to convenient and affordable accommodations, you can have it all at the Holiday Inn Express® Hotel Mystic . Located just off Interstate 95 at Exit 90, our Mystic, Connecticut hotel's just the place for business and leisure travelers in New England. Our hotel's near the Mystic Seaport and adjacent to the Mystic Marinelife Aquarium, providing fun for the entire family. Feel free to enjoy the various sea life exhibits at the aquarium before you take a stroll through the Olde Mistick Village for a glimpse of historic New England life. Adults can also make plans to test their luck at the Mohegan or Foxwoods casinos while visiting us in Mystic, Connecticut. Our hotel's corporate guests love our finely appointed business center. We provide e-mail, fax, copy and print services, so feel free to catch up on some work outside of the office. In addition, we offer free high-speed Internet access throughout the hotel, allowing our guests to surf the web from anywhere in the building. Other hotel's amenities near the Mystic Seaport just can't compare to our list of complimentary perks. A well-equipped fitness center is available if you want to burn off extra calories, along with a relaxing indoor pool. Be sure to stop in and fill up with our free Express Start hot breakfast before you head out for a day of sightseeing. "Stay Smart" when you stay at our Mystic, Connecticut hotel!
 
Overall
5 out of 5
5 out of 5
Absolutely amazing
By Elva
This hotel was so wonderful. It was beautiful and comfortable. There was a very nice lady, Rose, she helped us whenever we needed it and was happy to be helping. She was so kind! 10/10 service Rose should get a raise!
Customer avatar
Posted by
onApril 28, 2025
Hi Elva,
We are absolutely delighted to hear that your stay was so enjoyable and that our hotel brought you joy and comfort. It's amazing to hear that Rose added to your experience and made it even more special. Your heartwarming words about our service truly mean a lot to us. Thank you for sharing your experience!
-The Staff at Holiday Inn Express Mystic Groton Area
0points
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Welcome to the NEWLY RENOVATED Holiday Inn Express and Suites Prattville, Alabama. This suburban Prattville hotel is conveniently located near I-65 off Exit 179, next to the RTJ Golf Trail on Capitol Hill and only minutes from downtown Montgomery, Alabama. Enjoy a free hot buffet breakfast before visiting nearby attractions including the historical museums and monuments of Montgomery’s Civil Rights Movement, Alabama Shakespeare Festival & Gardens, Montgomery Convention Center, Montgomery Performing Arts Center, or watching a Montgomery Biscuits baseball game. In town for business? We have the amenities to stay connected through our free wireless high-speed Internet and complimentary Business Center with copy, print and fax services. Prattville businesses, such as James Hardie Expansion, International Paper, Medline Distribution, and Fras-Le, and Montgomery locations of Hyundai Motor Manufacturing, State of Alabama Capitol Complex, and Maxwell Gunter Air Force Station are only a short drive away. Want to shop? Enjoy The Shops at Prattville Town Centre next door and the unique local-flavor stores in Historical downtown Prattville. Conduct your meetings or events in our on-site 940 square feet of meeting space offering flexible catering options. We look forward to your arrival at our Holiday Inn Express and Suites Prattville South and sharing all that our southern hospitality has to offer.
 
Overall
3 out of 5
3 out of 5
A little disappointed
By Rmorg from IL
We stayed here recently on our way through Alabama And chose this location from past stays here. We were somewhat disappointed with our room conditions. The room looked clean upon arrival but after settling in we found the bathroom conditions unsatisfactory. The floor had sticky black foot prints that needed mopping. There was black mold in both the shower and toilet that needed some deep cleaning. I did report these conditions to the front desk upon our checking out and thought I might be contacted by management to at least state they were working on rectifying those issues. As of the time of writing this review I have yet to be contacted.
Customer avatar
Posted by
onApril 28, 2025
Hi Rmorg,
We appreciate you for being one of our IHG One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Express Prattville South and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites York, PA Newest Extended Stay Hotel Is Close to Everything! Stay with us on your next visit to Pennsylvania. We are situated less than a mile east of I-83. Our hotel's location is near Hershey, Harrisburg, Lancaster and Gettysburg. Guests with children visiting Hershey Park can easily add the Turkey Hill Experience and Dutch Wonderland to their stops as we are in close proximity to all three! From our location you can easily plan a day trip to Historic Gettysburg. There you can explore the battlefields, monuments and be transported back in time as you walk the streets in one of America's most well preserved historic towns. For our corporate travelers we off many amenities and programs. Not to mention that we are close to several major corporations like Harley Davidson, Johnson Controls, AESYS Technologies, Caterpillar, Voith, Graham Packaging, MacSteel and RR Donnelley. Traveling on business to York is especially easy with Harrisburg International Airport only 30 miles away from our hotel. All guests are welcomed to utilize our 24- hour Business Center and Free High-Speed Wireless Internet Access. Finish your day by enjoying all the comforts our Candlewood Suites York PA hotel provides. Each room is well equipped with everything you need to feel right at home in York, PA, we invite you to cookout on one of our three gas grills, watch a DVD in the comfort and privacy of your own room.
 
Overall
2 out of 5
2 out of 5
Don’t Stay Here
By Traveler from Florida
I stayed here 7 days and got done early with my job. Hotel charged an early departure charge. Total BS!!! No room service for an entire week. Staff that doesn’t even acknowledge your there. Find a different hotel when your in York
Customer avatar
Posted by
onApril 28, 2025
Hello Traveler,
Thank you for your stay at the Candlewood Suites York on your recent business travel. We appreciate your loyalty as one of our IHG® One Rewards Platinum Elite members.
We aim to deliver friendly accommodations and great value to our guests. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The right amenities can truly enhance your experience! Whether it's a brief leisure trip or a longer business stay, our expansive suites are crafted to transition seamlessly from work to relaxation. Staybridge Suites offers an extended stay experience with residential-style suites, complete with a complimentary daily breakfast buffet and evening Social every Monday, Tuesday, and Wednesday featuring light bites and drinks. Enjoy the comfort of our spacious suites, which boast a fully equipped kitchen, ample living space, a sleeper sofa, complimentary Wi-Fi, a large, well-lit workspace, bathroom essentials, and regular housekeeping. Additional facilities include a 24-hour gym or take advantage of our partnership with Max Fitness for all of your fitness needs, business center, outdoor pool with a fire pit, a gazebo with infrared grills, parking on premises, pet-friendly options, a laundry center, and a banquet room. Our location in the desirable Bradley Park area is encircled by local dining, shopping, and a family fun center with a movie theater that boasts reclining seats, all within walking distance. Easy access to Callaway Gardens, Columbus State University, Pine Mountain, Poplar Place Farms, Columbus Botanical Gardens, Fort Moore, Brookstone Business Center, and Uptown Columbus. We know that being on the road means balancing work and leisure with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters.
 
Overall
3 out of 5
3 out of 5
Customer service
By Unsatisfied customer from Sault sainte Marie
Got there pool was shut down the whole time we were there. When ask to use a lounge chair and they refused. Had to buy a chair to use. When paying a premium price for a room should be treated better. Could have stayed at a less expensive hotel and been treated better.
Customer avatar
Posted by
onApril 28, 2025
Hi Valued Guest,
We appreciate you for being one of our IHG One Rewards Silver Elite members. Thank you for staying at the Staybridge Suites Columbus Fort Moore and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our San Francisco and Fisherman’s Wharf Hotel. Strategically positioned in the heart of the Wharf district, the Holiday Inn Express® & Suites San Francisco Fisherman's Wharf offers guests an excellent location in the midst of the bustling waterfront area. Since our location is just two blocks from cable car lines, you can see the "City by the Bay" on one of the iconic trolleys! Take the family and explore the California Academy of Sciences and Walt Disney Family Museum. Golden Gate Park and Golden Gate Recreation Area are located in downtown San Francisco, also. Effective April 19, 2016, package storage will be USD 5.00 per package and will charge to guest at check in. Our hotel is also located near the Financial District, Art Institute and Academy of Art University. Levi Strauss, Williams-Sonoma and Diversity Alliance are nearby in downtown San Francisco. Corporate guests appreciate our onsite Business Center and we make life much easier on the road with our onsite meeting rooms and free Internet access.
 
Overall
3 out of 5
3 out of 5
Friendly staff, great location
By Dixiedevil from Seattle WA
The rooms need attention, they were dusty but tidy. The air was loud, the bathroom was old with rust and toilet handle needed replacing as well as the shower handle. The room was dark, needed more light. I’ve stayed in lots of HIE all up and down the coast from Cali to Washington and this by far was the most outdated, needing repairs/love. The staff were fine and friendly, for the price it was ok. I wouldn’t stay here again. The breakfast was the same everyday and ran for a shorter time than other HIE. WiFi was slow.
Customer avatar
Posted by
onApril 28, 2025
Hi Dixiedevil,
Thank you for staying at the Holiday Inn Express & Suites San Francisco Fishermans Wharf. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We do hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The InterContinental Miramar Hotel is an luxury hotel overlooking the Pacific Ocean and the bay of Panama. Our iconic hotel is walking distance to Panama's financial centre and close to the shopping district. Each of our elegantly appointed, spacious suites has breathtaking ocean views ideally situated to watch ships and vessels enter the world-famous Panama Canal. Relax by the pool, indulge with a spa treatment, and enjoy exquisite dining and stunning views at our Bay View Restaurant.
 
Overall
2 out of 5
2 out of 5
Fall injury
By NadeVT from Burlington Vermont
The staff was negligent with addressing a leaking air conditioning vent from the ceiling (after we told the it was leaking) and my daughter fell and hot injured, it ruined our stay and she couldn’t participate in the wedding activities.
Customer avatar
Posted by
onApril 28, 2025
Hi NadeVT,
Thank you for being one of our IHG® One Rewards members. We appreciate you for staying at the InterContinental Miramar Panama during the wedding event and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Elegant rooms and an excellent location await you at one of Frisco’s newest hotels, the Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stadium. Enjoy staying for business or for pleasure. Our North Dallas area hotel offers, free Wi-Fi access, complimentary breakfast buffet daily, on-site EV electrical vehicle stations, state of the art fitness center, and convenient boardroom meeting area. Our location is ideal for business travelers coming to Frisco and Plano, TX, as we are just minutes away from the Legacy Business Park, home to Toyota Motor North America, Bank of American Home Loans, DXC Hewlett Packard Enterprise and Ericsson AB offices. Close by are the Baylor Scott & White Medical Center and Sports Surgery Center and Texas Health Presbyterian hospital campuses. Adventure and excitement are right outside our door at Toyota Stadium, home of FC Dallas Major League Soccer and the National Soccer Hall of Fame. American Football fever is strong at The Star in Frisco and the Ford Center, the practice facility for the NFL world champion Dallas Cowboys. Sports fans can also visit the nearby Comerica Center and Dr Pepper Ballpark. Shoppers will delight at being so close to Stonebriar Center, IKEA Frisco, the Shops at Legacy and Nebraska Furniture Mart. Our friendly team will provide excellent accommodations and great service to ensure you have a terrific stay with us. Make your reservations today for your stay.
 
Overall
3 out of 5
3 out of 5
Lock out of room
By Mike from Oklahoma
Everything was great until it was time to check out. I went down to have breakfast before I checked out. When I went to my room the door would not open. I went to the front desk and told them and they reset my key card but it still would not open. The person at the desk went up to my room and determined that the battery was dead in the door lock. She called the manager and maintenance but they were not there. I had to wait over 2 hours for maintenance to show up to get the door unlocked so I could get my car keys and suitcase. I missed my 1st meeting for work because of this.
Customer avatar
Posted by
onApril 28, 2025
Hi Mike,
Thank you for staying at the Holiday Inn Express & Suites Dallas-Frisco Northwest Toyota Stadium on your recent business trip. We truly appreciate you as one of our loyal IHG® One Rewards Diamond Elite members.
We promise to offer a seamless and relaxing stay for our guests. I'm sorry for what happened. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.