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    February 14, 2017
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    April 28, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Welcome to the Holiday Inn Statesboro-University Area , Statesboro’s exclusive full-service hotel, conveniently located near Georgia Southern University and just minutes from Splash in Boro Water Park! Whether traveling for business or pleasure, we offer the ultimate in convenience, amenities, and relaxation. Our onsite restaurant is open for breakfast daily from 7am-10am. Conveniently located on the HWY 301 Bypass between HWY 67 and HWY 80, guests have quick access to nearby Claxton Poultry, Milliken, and JTEKT in Sylvania. After your business meeting, explore the S&S Greenway Trail --a 2.75 mile paved walking and biking trail. Families and business travelers alike will enjoy being within walking distance of nearby shopping, restaurants, and a movie theater. If you’re looking to entertain the kids, you will be pleased to find that we are the closest hotel to Splash in Boro Water Park featuring a wave pool and lazy river! If staying in is more your style, we’ve got you covered with room service from Emmas Restaurant and Lounge and free high-speed Internet access! Once you’re well rested, we invite you to relax at Emmas Courtyard and enjoy a beverage from our Pantry. Guests also appreciate our 24-hour business and fitness centers, 2,300 sq. ft. of flexible meeting space , and catering services .
 
Overall
1 out of 5
1 out of 5
Poor
By Kaycyn from Savannah Ga
I’m 57 years old and disabled. I was having a difficult time this morning so needed a late checkout. I’d thought this property was accommodating and nice until this stay. I’ve never stayed at a hotel where I could not get a extra hour checkout. I called front desk to tell them I needed a 12pm checkout. I was told no. I will never return to this Holiday Inn again. Besides the people piled up in parking lot last night not even being able to drive thru it, it was loud and rowdy.
They even tried charging my card on file before I checked in and when I arrived gas canceled my reservation. I had no voicemails or messages informing me of this after driving 2 hours. This happened a few weeks ago at a holiday in as well in greenwood South Carolina after I drove 4 hours to see my son. These hotels are not good when dealing with customers paying nearly and over $200 a night to stay.
Customer avatar
Posted by
onApril 28, 2025
Hello Kaycyn,
Thank you for your stay at the Holiday Inn Statesboro-University Area, Georgia. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn® Taunton M5, Jct.25 offers a convenient and comfortable stay just off the M5 motorway, located a short 10-minute drive from Taunton’s vibrant town centre. With easy access to transportation, you can catch a bus from right outside the hotel or from the nearby Park and Ride. Taunton Station, only 2 miles away, provides direct train services to Bristol, Exeter, and London, while both Bristol and Exeter Airports are within a 30-minute drive. Immerse yourself in local history at the Museum of Somerset, set within the historic 12th-century Taunton Castle. For nature enthusiasts, the picturesque South Devon beaches are within easy reach. Our hotel is ideally situated near Blackbrook Business Park, making it a prime choice for business travellers. With 11 versatile meeting rooms, we can accommodate up to 250 guests, complemented by a serene leafy patio for breaks and outdoor gatherings. Enjoy modern amenities including complimentary Wi-Fi, free meals for kids, and the You Fit Health Club which boasts a pool and Fitness Centre. Our comfortable rooms feature satellite TV and a choice of pillows to ensure a restful night’s sleep. In the Open Lobby, you can savour a variety of meals throughout the day, unwind with a Starbucks coffee while catching up on the latest sports events, or simply bask in the inviting atmosphere.
 
Overall
1 out of 5
1 out of 5
Hotel is dated
By Brettlegend from Sutton coldfield
I Booked the hotel for the swimming pool but you had to go out of the building and it was also had a gym for members so we didn't get to use the pool, the room was dirty with only so many lights working and the sink was blocked and dirty tissue under the bed
Customer avatar
Posted by
onApril 28, 2025
Hello Brettlegend,
Thank you for your stay at the Holiday Inn Taunton Motorway 5, Junction 25, United Kingdom.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Reflecting our city's innate creativity, Hotel Indigo Antwerp – City Centre welcomes you in with hand-crafted furniture and sleek sofas. Designed in oak, our guest rooms are adorned with contemporary artworks in homage to great Flemish artists. You can drift off in indulgent bathrooms, recharge with our en suite coffee facilities and relish cocktails in our courtyard – and if reality intrudes, reconnecting with the world is effortless, thanks to superfast Wi-Fi. Discover our city's history at the KMSKA - Royal Museum of Fine Arts Antwerp and see a Flemish master's work. Other favorite Antwerp things to do include tasting Belgian waffles oozing with cream and washing them down with an Antwerp 'Bolleke' De Koninck Beer. After dark, enjoy our courtyard terrace at QA's Kitchen or head out to bohemian local bars. Thanks to our location at the most beautiful railway station of Europe, the International Airport and our capital Brussels are very easily accessible by train within 30 minutes.
 
Overall
2 out of 5
2 out of 5
Not Suited for Business Travel
By Business Traveller from Boston MA
Overall I enjoyed the hotel, it's in a great location and has great wi-fi which is very helpful for business trips. Unfortunately the staff was unable to accommodate checking out a day early which is very common for business travel. Because the staff didn't check me out when I requested my company will not allow me to expense an extra un-needed night, so I'll have to pay out of pocket for a business trip. While the hotel has a lot of good things going for it, not being flexible is a deal-breaker for business travelers.
Customer avatar
Posted by
onApril 28, 2025
Hello Valued Guest,
Thank you for your stay at the Hotel Indigo Antwerp - City Centre, Belgium. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our hotel in Philadelphia, perfectly located near the Liberty Bell, Philadelphia Convention Center, and award-winning restaurants. Enjoy the Avenue of the Arts Theatre District, featuring the Academy of Music, Walnut Street Theatre, and Forrest Theater. Whether for business or leisure, our Midtown hotel ensures a convenient, clean, and comfortable stay. Explore the National Constitution Center & Museum, the Philadelphia Museum of Art, and the Franklin Institute. History buffs will love the Liberty Bell’s powerful inscription in person. For conferences, the Pennsylvania Convention Center is just four blocks away. Visitors for medical reasons appreciate our proximity to Thomas Jefferson University Hospital, University of Pennsylvania, Wills Eye Hospital, Children’s Hospital of Philadelphia, and Penn Presbyterian Medical Center. Sports fans can walk a block to Septa's Broad Street line for easy access to Lincoln Financial Field, Wells Fargo Center, and Citizens Bank Park for Eagles, 76ers, Flyers, and Phillies games. Nearby colleges include Temple University, Drexel University, Thomas Jefferson University, and the University of Pennsylvania. Unwind in our outdoor rooftop pool, 24-hour fitness center, and start your day with complimentary hot breakfast. Rooms feature a microwave, mini-fridge, Keurig, and 50 inch adjustable TV. Enjoy comfort and convenience at the Holiday Inn Express Philadelphia - Midtown.
 
Overall
3 out of 5
3 out of 5
Parking Definitely Challenging
By Kerri319 from Long Island, NY
The hotel itself was nice. The lobby is small because it is a city hotel. You were practically standing in the parking garage on line to check in. The parking situation is challenging. It took my husband 45 minutes to get a spot in the garage. The location is convenient to restaurants and coffee spots. We visited Drexel and had a college rate, which made it reasonable. The room was big and clean. Breakfast was nice. We brought our own gluten free items. Coffee, fruit, yogurt was all gluten free and available.
Customer avatar
Posted by
onApril 28, 2025
Hello Kerri319,
Thank you for your stay at the Holiday Inn Express Philadelphia-Midtown, Pennsylvania. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy New Iberia Hotel's Terrific Service & Perks. The Candlewood Suites® New Iberia - Avery Island extended stay hotel is located off the 49/90 corridor with easy access to the city's top attractions and major businesses. This unique bayou area has a rich history in the oil & gas, salt mining, and sugar cane industries in and around New Iberia. Lodging at the Candlewood Suites® New Iberia hotel is a great way to explore it all. Whether meetings or sightseeing brings you to New Iberia, your suite's relaxing atmosphere and convenient amenities welcome you home each day. Spend more time with clients and less time commuting thanks to our easy access to area businesses including Baker Hughes, Compass Minerals, Orion Carbon Black, Halliburton, Morton Salt, and others around New Iberia. All suites include a fully equipped kitchen for convenient in-room meal prep. Enjoy an evening of grilling outdoors next to our sparkling pool. New Iberia is alive with history and unique bayou culture. You'll be captivated by Cajun life, from the shallow-water swamps filled with alligators to sightseeing "hot spots" like McIlhenny Tabasco Factory, Konriko Rice Mill and more inside New Iberia. Lodging at this hotel ensures you'll enjoy consistent service and convenient amenities such as free Wi-Fi access, free 24-hour laundry and Fitness Center. The Candlewood Cupboard, open 24/7 offers Free Coffee and A La Carte Breakfast Items, Snacks and Drinks for purchase. We are 100% non-smoking!
 
Overall
1 out of 5
1 out of 5
One of the worst stays ever. Quality of hotel was subpar at best and is need of some serious upgrades!! I would’ve expected more from an ihg hotel.
By An ex customer for this 1 from Louisiana
Extremely disappointed with hotel and its lack luster. I’ve stayed in a many of candlewoods and this by far was the worst. Dirty, smelled and in need of some serious upgrades. Management should be ashamed.
Customer avatar
Posted by
onApril 28, 2025
Hi Valued Guest,
Thank you for staying at the Candlewood Suites New Iberia and leaving feedback. We appreciate you as an IHG One Rewards Diamond Elite member and your loyalty to our brands since 2023.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Award-Winning Boone, NC Hotel Crisp mountain air and boundless mountain vistas welcome you to the Holiday Inn Express® Boone hotel. Thanks to our close proximity to businesses and attractions in Boone, NC, our hotel is the ideal choice for any traveler. Vacationers in Boone, NC love that our hotel's near popular spots like the Blue Ridge Parkway. We're also close to the nature preserves of Grandfather Mountain and just minutes from Tweetsie Railroad, a family-favorite Wild West adventure and four area ski resorts. Thrill-seekers can venture to Hawksnest Zip Line for the ride of their life while others enjoy browsing the Mast General Store, where classic mercantile goods and outdoor gear line the shelves. Since we're near organizations like Appalachian State University, Samaritan's Purse and Watauga Medical Center, business travelers appreciate our hotel's location in Boone, NC. In addition, we feature a 1,650-sq-ft meeting room that is perfect for meetings. Utilize our state-of-the-art business center to plan your event. Whether business or pleasure brings you to Boone, NC, our hotel's free high-speed, Wi-Fi access connects you to colleagues and friends. Begin the morning with a tasty warm cinnamon roll from our free Express Start breakfast bar. Later, you can enjoy a refreshing dip in the outdoor pool. If you're looking for top-notch hotels in Boone, NC, you've found it!
 
Overall
1 out of 5
1 out of 5
Horrible stay.
By Dr.PC from Charlotte, NC
Between the paper-thin walls (I'll leave that to you to imagine), unclean bed linen, and a rude desk agent, it was a miserable stay with my grandchildren in tow. Just a bad apple in an otherwise excellent chain of hotels. Really sad too because Boone is one of family's favorite weekend get-away spots. Still is, but not at this hotel.
Customer avatar
Posted by
onApril 28, 2025
Hi Dr.PC,
Thank you for staying and sharing your experience at our Holiday Inn Express Boone during your weekend getaway. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We are steps away from iconic attractions such as the Empire State Building, Madison Square Garden, and Hudson Yards. Delight in a shopping spree at Chelsea Market and immerse yourself in the magical world of Broadway, all just a stone's throw away. Our prime location is near Penn Station and we’re an easy drive from the tunnels with parking readily available. Dive into the heart of the Big Apple and let our hotel be your gateway to the best NYC has to offer. Reserve your room today and be at the epicenter of excitement and culture! Hotel amenities include Gypsy Rose, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed internet access. Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts. Here for business on a weekly or monthly basis? Bringing in 7 or more group rooms to NYC? Please contact Sales via email Jaron.Standiford@hi-nyc.com
 
Overall
1 out of 5
1 out of 5
water leaking
By Sailor from Korea
We stayed two nights in February 2025. First night was a disaster, around midnight, water came from the bathroom ceiling. It was not dripping, it was pouring. Several staff members tried to fix it, but they could not. Last option was to bring a lot of towels to clean up the bathroom. We could not sleep for a few hours and we had to give up the next morning schedule because we had to sleep in the morning. The hotel manager promised they would refund the partial points, but it did not happen. After I came home, even though I contacted several customer service members and the local hotel manager for a few months with many emails, the point refund never happened.
Customer avatar
Posted by
onApril 28, 2025
Hi Sailor,
Thanks for your review and staying at Holiday Inn Manhattan 6th Ave - Chelsea. We appreciate you as an IHG® One Rewards member since 2008 and work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management so they can address this internally.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express – In The Middle of Everything New Orleans Located in the Central Business District of Downtown , the newly redesigned Holiday Inn Express® New Orleans Downtown hotel is 2 blocks from the Mercedes Benz Superdome and Smoothie King Center, and only 3 blocks to Canal Street featuring the French Quarter. If driving to visit us, we do offer on-site parking in/out privileges for an additional charge of $34.00/night plus tax. Our comfortable and modern accommodation is your wonderful choice for both business and leisure travels. Within walking distance to almost everything a guest comes to New Orleans to see, the hotel borders the French Quarter, is in the heart of New Orleans’ Central Business District and is an ideal setting for business travelers, also home to Shell Oil Company and Entergy Corporation. Nearby, famous attractions include Outlet Collection Shopping Mall, Bourbon Street, National World War II Museum and the Children's Museum, located just a short walk away. The Audubon Aquarium of the Americas, Insectarium and Zoo are also located nearby. Our rooms offer the new Formula Blue Smart Travel Design and we offer a complimentary hot breakfast buffet each morning to fill up before you start your day!
 
Overall
1 out of 5
1 out of 5
Good location and parking on site
By Roadrunner from Houston
The only good thing about this hotel is the location and the parking on site. The front desk personnel are very rude and unhelpful.
Customer avatar
Posted by
onApril 28, 2025
Hi Roadrunner,
Thank you for staying and sharing your experience at our Holiday Inn Express New Orleans Downtown - French Quarter Area during your weekend getaway. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
1 out of 5
1 out of 5
Hotel was disgusting and in need of repair
By Jim P from New York
Booked a bedroom suite and arrived to the hotel being overbooked. Had to take a lesser room. Once in the room, the sleeper sofa had no mattress and couldn’t sit comfortably on the couch. Got a new room and it was dirty and the sink handle was falling off. No toiletries and only 1 towel in the room. Worse hotel I have ever stayed at and WAY overpriced for the accommodations. Breakfast was badly managed and sub-par at best.
Customer avatar
Posted by
onApril 28, 2025
Hi Jim P,
Thanks for staying at the Staybridge Suites as an IHG One Rewards member since 2013. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thanks for taking the time to review our hotel. We hope you give us another chance to provide you with a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away. Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
 
Overall
1 out of 5
1 out of 5
Would not recommend
By Teah from Fenton, MO
The location was great; however, the room was filthy. The window was so dirty it was difficult to see out. There were crumbs on surface and floor. There was mold in the bathroom. The bedroom mirror and artwork had smudgy goo and handprints on them. The comforter was dirty with hard crusty stuff. Very icky and dirty room that I couldn't wait to get out of.
Customer avatar
Posted by
onApril 28, 2025
Hi Teah,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn San Antonio - Riverwalk for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.