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    February 14, 2017
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    April 29, 2025
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Corporate's Review Comments
 
Holiday Inn Express and Suites of Elk City, OK is situated in the heart of Elk City, rich with American History. Near Historic Route 66, which will take you on a nostalgic ride through the heart of Elk City to the booming Oil and Gas Industry areas, including companies such as Chesapeake Energy, Halliburton, Weatherford, and Apache. Our property is near KELK, the Elk City Regional Business Airport. We are also the official host hotel for the brand new minor league basketball team, The Western Oklahoma Bulls, and their home court at the Arrowhead Center is only ten minutes away. Relax and unwind in our contemporary and modern Elk City hotel guest rooms. Our Elk City hotel features a microwave, mini-fridge, multimedia flat screen TV, and our pillow top triple sheeted beds in every room. Our Elk City suites offer a more spacious and relaxing experience with a separate living space, kitchenette, sofa bed, two multimedia flat screen TVs and the luxurious bedding that only the Holiday Inn Express and Suites Elk City can bring to you. Holiday Inn Express and Suites Elk City, OK is pleased to offer our indoor Water Park. You will enjoy a water park vacation just step from your room. Whether it’s raining, snowing, too hot or too cloudy, the weather will never spoil your fun. For your business or social meetings, we have two meeting rooms with a total of 1560 square feet that will allow you to easily host the perfect business or special event.
 
Overall
1 out of 5
1 out of 5
We had to wait until nearly midnight for room!
By Dissatisfied2025 from Elk City, OK
We tried to check in at 5:30pm, but our room was not ready. We were told the room would be available soon. The wait continued, all the while being told the room was almost ready. Finally after waiting in the lobby for hours, we were able to check in at 11:45pm. Additionally, we had a reservation for a king suite, but ended up with a 2 queen standard room.
Customer avatar
Posted by
onApril 28, 2025
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Elk City during your business trip. We appreciate you for being one of our IHG One Rewards Gold Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Corporate businesses and New York City are close to this Woodbridge Hotel. On your next trip to New Jersey, consider staying with us at the Holiday Inn Express Woodbridge. With close proximity to many area businesses as well as Manhattan, this is a perfect place to stay for any business or leisure traveler. Our hotel in Woodbridge, New Jersey is conveniently located just off the New Jersey Turnpike and is only a 10 minute drive from Metro Park Station and a 20 minute drive from Newark International Airport (EWR). Our Woodbridge hotel is also one hour from both LaGuardia International Airport (LGA) and John F. Kennedy International Airport (JFK). Business travelers can appreciate the close proximity to The New Jersey Convention and Expo Center and to many Corporate offices and job sites, such as Arcadis, Amazon, Tata group, Buckeye Partners, Wells Fargo, Brand Energy Services, Momentum Solar, Walmart, Black & Veatch, Parsons, National Property Solutions, DHL, Hackensack Meridian Health JFK Medical Center, RWJ University Hospital Rahway, Newark Beth Israel Medical Center, and US Foods. Our Woodbridge hotel is just a short drive from downtown New York City and the Manhattan borough. From our location, you will easily be able to take a day trip into the city to see the Statue of Liberty, the Empire State Building or catch a Broadway Show. Also a short drive away is the beautiful Jersey Shore.
 
Overall
1 out of 5
1 out of 5
There was NOTHING sweet about this Suite!
By NOTSuite from NJ
I paid for a suite expecting a higher standard of comfort, cleanliness, and safety, but my experience fell far below what any guest should encounter.
To be completely transparent, the condition of the hotel was deplorable and absolutely not reflective of the price I paid. The suite I reserved was anything but “sweet,” and the experience from start to finish was unacceptable.
Here are the issues I encountered during my stay:
The front desk staff was unprofessional and unhelpful at check-in. The room was dirty and poorly maintained. Lighting throughout the suite was dim and inadequate. The bathroom was extremely dirty, including a shower drain that appeared never to have been cleaned, mold-like buildup on the shower doors and base, and other concerning signs of neglect. The carpet had a strong, unpleasant odor.
There was no bottled water in the refrigerator.
The air vent directly in front of the bed was filthy and blowing directly onto the sleeping area, which I believe contributed to my becoming sick following my stay.
In addition to the unacceptable condition of the room, I felt genuinely unsafe on the property. When I returned to the hotel late that evening after my event, individuals were loitering and smoking outside near the entrance. As I hurried to get inside, I found the second set of glass doors locked. Disturbingly, the front desk staff member stood on the other side watching me instead of immediately letting me in. This delay in access made me feel even more unsafe and added unnecessary anxiety to what was already an upsetting experience.
Customer avatar
Posted by
onApril 28, 2025
Hi Valued Guest,
Thanks for staying at the Holiday Inn Express & Suites Woodbridge as an IHG One Rewards member. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thanks for taking the time to review our hotel. We hope you give us another chance to provide you with a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Leeds Wakefield! We’re delighted to have you with us. Whether you're here for business or leisure, our dedicated team is here to ensure your stay is comfortable and enjoyable. Explore the vibrant city of Leeds or unwind in the serene surroundings of Wakefield, knowing that a warm, relaxing atmosphere awaits you at the end of the day. If there’s anything we can do to make your stay even better, please don’t hesitate to ask. Enjoy your time with us!
 
Overall
1 out of 5
1 out of 5
Not upto IHG international standards
By Shakes from Nottingham
Not good Experience this time at IHG Holiday Inn ……
I have stayed at different other IHG Holiday Inn hotels including Portsmouth and Doncaster earlier this year and last year. The standards were very high but at Wakefield M1 Junction Holiday Inn was not upto IHG standards. Rooms carpets were not cleaned. Some Towels have marks on them. Bathroom floor and shower area was not properly cleaned.
I will not recommend my friends or family to visit there.
I have asked the receptionist who sounds Eastern European accent to change my rooms as they are not upto standards but she refused to help me.
Customer avatar
Posted by
onApril 28, 2025
Hi Shakes,
Thank you for staying and choosing our Holiday Inn Express Leeds - Wakefield Motorway 1, Junction 40 during your family tour. We appreciate you as one of our guests!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Business and leisure travelers enjoy staying at our new hotel, Pueblo Holiday Inn Express & Suites, located in the popular northern part of the city. Shopping, restaurants, and area attractions are just a few minutes away from our hotel. Pueblo is full of fun attractions that your family can partake in during your stay at our pet friendly hotel. Nearby Lake Pueblo State Park is one of Colorado's most popular parks, offering a variety of outdoor activities and it is eight miles from our Holiday Inn Express. Other area attractions that are close to our hotel in Pueblo, CO include the historic Arkansas Riverwalk, Pueblo Zoo, the Aircraft Museum and the Pueblo Mall. The Holiday Inn Express & Suites, the newest hotel in Pueblo, provides premium business services, like a 24-hour Business Center, free high-speed, wired & wireless Internet access and three large Meeting Rooms with seating for 175. In addition, our Pueblo Holiday Inn express hotel is ideally located off I-25, providing quick access to area businesses like the American Association of Railroads, Innotrac Corps, Rocky Mountain Steel and Parkview Medical Center. While staying with us at the Holiday Inn Express & Suites Pueblo North, you can enjoy the indoor pool, hot tub and Fitness Center.
 
Overall
1 out of 5
1 out of 5
Dirty room, no toilet paper
By Michol from Wyoming
My shower was gross.black hair in shower and stuck to conditioner bottle on wall. White gunk on shower wall. Absolutely no toilet paper or tissues. No trash bags. Set ac at 65 and it maybe got to 75 at coolest. Waited till 6:45 for breakfast to open then was told oven was broken and no eggs or any meat. Asked guy at front desk to have manager call and of course no one did. Called back later on and talked to a lady. Asked her again and of course no manager call. I travel a lot and till is by far my worst experience at a holiday inn.App is not letting me upload pics.
Customer avatar
Posted by
onApril 28, 2025
Hi Michol,
I am glad to have been a host to one of our valued IHG® One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn Express Pueblo North for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Set near Downtown Paducah, our extended stay Hotel features an apartment like style with an outdoor gazebo, fitness center, complimentary Wi-Fi, and guest laundry room. Out at the gazebo we have grills for guest to use at their pleasure and inside we have the Candlewood Cupboard for a variety of food, beverage, and personal items. Being located right off I/24 gives our guests the opportunity to explore the many restaurants and stores the town has to offer. This also puts us within a short distance from the Barkley Regional Airport (PAH), Dippin’ Dots Headquarters, RelaDyne, Paducah-McCracken County Riverport, Lourdes Hospital, and Western Baptist Hospital . Travelers enjoy exploring the AQS National Quilt Museum and the Paducah Lower Town Arts District . Whether you’re in town for the AQS QuiltWeek, travelling with family, or for business, our team’s personalized service will make you feel right at home.
 
Overall
1 out of 5
1 out of 5
Needs updating and cleaned
By Bundy from NC
Elevator, hallways and rooms need deep cleaned. Rooms need updated. Two towels in a room isn’t adequate.
Customer avatar
Posted by
onApril 28, 2025
Hi Bundy,
It's always been a delight for us to host one of our valued IHG® One Rewards members. We appreciate you for staying at the Candlewood Suites Paducah. Thank you for your loyalty and candid feedback. I trust that all is well.
Candlewood Suites wants our guests to feel immediately reassured that they will be in control of their priorities and truly feel free to make themselves at home. I am sorry to learn about your experience during your visit. I've shared your feedback with our hotel management team as a reference for improvements. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope we'll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Escape to voco Niagara Falls - The Cadence, steps from the iconic Canadian and American Falls. Explore Niagara Falls State Park, Niagara Gorge, and the nearby Wine Trail. Blending urban charm and modern comfort, our exceptional amenities make every stay memorable. Savor tapas and handcrafted cocktails at Sēvā Kitchen and Bar, featuring a spectacular outdoor patio with a firepit and rooftop bar. Enjoy free Wi-Fi, and a Fitness Center. As the day winds down, relax in thoughtfully designed guest rooms and let the cadence of the Falls lull you into a peaceful sleep whispering promises of adventures yet to come.
 
Overall
1 out of 5
1 out of 5
Extremely small walkways and rooms
By MuscleMan from MCKEAN PA
Biggest issue was the compact layout. Everything was in the way of something. You couldn't have the bathroom door ope. And use the fridge or microwave at the same time
Customer avatar
Posted by
onApril 28, 2025
Hi MuscleMan,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the voco Niagara Falls - The Cadence for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive to offer a reliably different experience. I am sorry to learn what happened during your stay. I've shared your concern with our hotel management team for review to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope to get another chance to host your next stay, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall
2 out of 5
2 out of 5
Ants
By Person from United States
Ants infested nightstand, found ants in bed also. Have yet to be issued refund for stay. Location was decent but the ant thing really ruined the experience for me.
Customer avatar
Posted by
onApril 28, 2025
Hi to our Valued Guest,
Thank you for staying and choosing our Holiday Inn Express & Suites Chicago West-Roselle. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover all that downtown South Bend and the University of Notre Dame has to offer at the convenient, comfortable Holiday Inn Express & Suites-Notre Dame IN. You are at the heart of everything, shopping, dining, entertainment and the arts. You are a short trip to the University of Notre Dame, Newton Park, downtown South Bend and much more. Getting there has to be fast and convenient too. Only 5 miles from the South Bend International Airport, you’ll spend less time in traffic and more time doing what you came to South Bend to do. And there is easy access to the Indiana Toll Road, 80/90 expressway and a short drive to I-94, only two hours east of Chicago. Whether you’re coming to South Bend Indiana to visit Notre Dame and the Fighting Irish, or for business or just for fun your room at the Holiday Inn Express & Suites-Notre Dame is your personal retreat. You’ll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, indoor pool and hot tub, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can relax with a cool one at the Eddie Street Commons many dining choices and when it’s time to dine you can enjoy a dining adventure at Navarre Cafe downtown, one of the area's premier dining options. The best of South Bend and Notre Dame is waiting for you at the Holiday Inn Express & Suites-Notre Dame.
 
Overall
2 out of 5
2 out of 5
Good location - staff needs improvement
By melinda2000 from Detroit, MI
While the rooms and the location worked well for our weekend away, I have to say that I encountered issues with my booking that were not resolved on site.
My original booking was for 2 night under 2 reservations due to using points and a free night award.
However this seemed to be too complex for the staff to coordinate.
The errors in my reservation were not solved during the weekend and resulted in being double charged after the fact. Disappointing to have to spend so much time resolving this error.
Customer avatar
Posted by
onApril 28, 2025
Hi melinda2000,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express South Bend - Notre Dame University for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the contemporary Holiday Inn Express Hutchinson, Kansas bringing a uniquely modern design and a green-friendly decor to Hutchinson . We are located less than a mile from shopping, major restaurants & entertainment options. Holiday Inn Express Hutchinson features the amenities that will ensure pleasant business or leisure travel. The hotel is nicely appointed and offers 76 guest rooms, including 14 suites , a Business Center, Fitness Center, sundry shop, guest laundry, indoor pool/whirlpool and a custom social area for unwinding at the end of the day. Spacious rooms feature microwave, refrigerator, wired/wireless high-speed Internet access and 42” flat panel televisions. Start your day with our complimentary Express Start breakfast and spend the rest of your day enjoying local attractions like The Kansas Cosmosphere and Space Center, Strataca, Dillon Nature Center, Downtown Hutchinson and the Historic Fox Theater. Local businesses include Dillons Corporate Headquarters, Hutchinson Regional Healthcare System, Tyson, Kuhn Krause, Lowen Corporation, and Siemens. Stay Smart at Holiday Inn Express Hutchinson Kansas !
 
Overall
2 out of 5
2 out of 5
Not the room I reserved
By Itravelalot222 from KS
I reserved a double queen. When I checked in they gave me a king. That was not going to work for us. I checked my reservation the day before check in just to make sure. It was still the double queen. sometime the next day it was switched at the hotel. The manager did comp my stay but I still lost out on the nights stay and points. I book Holiday inn for those. This was with work so we had to share and my work got the benefits.
Just irritating that we didn't get the rewards.
Customer avatar
Posted by
onApril 28, 2025
Hi Itravelalot222,
Thank you for staying and sharing your experience at our Holiday Inn Express Hutchinson during your business trip. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A smart Chester hotel on racecourse grounds, with inclusive breakfast and a bar. Holiday Inn Express® Chester - Racecourse hotel is next to racecourse eateries and a five-minute walk from the city centre. Trains from Chester Station, a mile away, reach Manchester Airport (MAN) in just over an hour. Up to 15 business guests can gather in the hotel's naturally lit meeting room, and there are catering options for a productive working lunch. Chester is among the UK's most famous historic towns, and close to the hotel you can walk the ancient city, following in the footsteps of long-gone Roman soldiers. The Grosvenor Museum, Chester Cathedral and medieval Chester Castle are all within a 15-minute walk of the hotel, as is Grosvenor Shopping Centre if you're in need of some retail therapy. At this hotel you can enjoy:-Free Wi-Fi An electric car charging point Express Start™ Free breakfast In good weather, savour a delicious English or continental breakfast on the deck area, where you can also admire views of the racecourse with a drink in hand in the evenings. Discounts at 1 racecourse restaurant in the city centre means you can tuck into tasty dishes with a bit of change left over for a bet. After strolling back from dinner, retire to an inviting Next Generation room with Smart TV, USB ports and blackout curtains.
 
Overall
2 out of 5
2 out of 5
Disappointed
By Disappointed from Glasgow
. What a let down on our visit to Chester.The hotel is in dire need of a refurbishment which is obvious on from exterior. The breakfast was really poor and badly presented and the staff very lethargic. The eggs were the worst I have even seen and the coffee undrinkable on top of that no orange juice. The hotel is badly managed that is evident. Dirty windows, dirty doors in the communal areas and the tables in the breakfast area were sticky. After this experience. I would be reluctant to use Holiday inns in future.
Customer avatar
Posted by
onApril 28, 2025
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Holiday Inn Express Chester - Racecourse. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.