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- Helpfulness votes350
- First review commentFebruary 14, 2017
- Last review commentApril 29, 2025
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Corporate's Review Comments
Moments away from enriching your stay in Eugene, while being located on the Willamette River. Extended stay travelers play by different rules & need a hotel that understands your needs, we were designed from the ground up just for you. We are minutes from some of the key companies in the Eugene and Springfield area such as Weyerhauser, International Paper, Wayfair and the University of Oregon. Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites with full kitchens, room to spread out, space to work & space to relax, plus there is shopping and dining within easy driving distance or you can take the EMX to some of the greatest dining that Eugene has to offer. Just a short drive from the hotel you will also find the Spencer Butte, Mount Pisgah as well as the Cascades Raptor Center, and Matthew Knight Arena. When it is time to get connected we know what you need, free wireless high speed Internet, cable, sports & movie channels. And when you need to burn some energy the 24 Hour fully equipped fitness center will help melt the stress away. For a relaxing evening, use our gas grill in the Gazebo, to cookout whenever you crave a taste of home and for a late night snack you can always grab a treat in our 24 hour Cupboard. When you are visiting the heart of the Willamette Valley, we know what you need. Candlewood Suites Eugene & Springfield is your best stay for a week, a month or a year.
Overall
3 out of 5
Nice location, really noisy, really Jodi, this was an experiment to see if we should change. Brand and my conclusion is no.
By D Wren
from S Oregon
as I said in my main review, the room was dirty, staff was marginal, we usually stay at another hotel down the road and we’re going to stick with them
Posted byCorporate
onApril 29, 2025
Hi D Wren,
Thank you for staying at our Candlewood Suites Eugene Springfield. We appreciate your loyalty as an IHG One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We hope you'll consider staying with us again to restore your confidence in our services.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Settle in with True Southern Hospitality Flanked by the scenic Savannah River and the verdant, storied squares of downtown, the Staybridge Suites Hotel Savannah Historic District is a traveler's dream. A picturesque location, spacious suites and a wealth of amenities make it perfect for extended stays and short visits alike. Whether work or play is your objective, opt for this hotel in Savannah, GA. The hotel's historic district locale allows for endless adventure. Embark on a historic trolley tour or browse the River Street boutiques, just steps from the hotel's downtown Savannah address. City Market is popular, and who can pass up dinner at Paula Deen's restaurant? If business brings you to this hotel in Savannah, GA, you'll be pleased to know that there is a 1050-sq-ft meeting room. Nearby companies include Gulfstream, IP & Flight Safety, and a free ferry provides convenient access to Savannah International Trade and Convention Center. Your trip doesn't have to be all work, though: make time for a round at one of the local golf facilities. This hotel's suites in downtown Savannah afford all the comforts of home, including free Internet access, complimentary 24-hour laundry room, Fitness Center, and pet-friendly accommodations (fees apply). Complimentary hot breakfast is available every morning, and evening Social Receptions are a nice way to unwind. Onsite parking is available for a daily fee.
Overall3 out of 5
Very clean
By Tosha
from Savannah
I have booked a Kingđź‘‘ size bed but when checking in the next following weeks, I receive two doubles I was disappointed but by driving 500 to 600 miles on Easter weekend, it was not worth counseling and trying to find something else!!!
Posted byCorporate
onApril 29, 2025
Hi Tosha,
Thank you for staying at our Staybridge Suites Savannah Historic District. We appreciate your loyalty as an IHG One Rewards member.
We love to make our guests feel at ease and at home. I’m sorry to hear about your recent experience, and I have shared your feedback with our local team. I trust that they will address your concerns for future visits. Additionally, I see that my colleague from Guest Relations has resolved the matter with you during your initial contact with us.
If you have any questions, please feel free to reach out to us through our available communication channels.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn London Bloomsbury offers a prime central London location with dining, excellent meeting facilities, and complimentary Wi Fi.
Located just steps from Russell Square Tube station on the Piccadilly Line, the hotel provides quick access to major transport hubs King's Cross St. Pancras and Euston stations are both under a mile away and accessible within five minutes by bus or taxi. Heathrow Airport 'LHR' is a convenient 40 minute drive.
Guests are close to popular attractions, with Oxford Street's bustling shops just a 10 minute taxi ride away, and the British Museum's world class collections only half a mile from the hotel. Leicester Square and the West End's nightlife are just an 11 minute tube ride, while family fun at London Zoo is a quick 10 minute cab ride.
The hotel's Academy Conference and Training Suites are ideal for conferences, weddings, or celebrations, accommodating up to 300 guests. A dedicated host, video conferencing capabilities, and included refreshments make planning smooth and stress free.
Guests can dine at the Junction Restaurant for breakfast, lunch, or dinner and unwind with a Starbucks coffee or a drink at the Junction Bar. Callaghan's Bar offers live sports viewing, a hearty pub menu, and an outdoor terrace. Plus, kids stay and eat for free.
Overall3 out of 5
Great service
By Aaron
Staff Christina was very friendly and helpful providing events and nice spots to visit during the stay, I would like to thank her again. Hotel located at the heart of London and very adjacent to the metro. However the room is a bit small for two.
Posted byCorporate
onApril 29, 2025
Hi Aaron,
Thank you for staying with our Holiday Inn London - Bloomsbury, and we appreciate you as an IHG One Rewards Platinum Elite member.
Your feedback is invaluable and will help us enhance our services and facilities. Thus, I have shared your sentiments with our hotel management team, and I am confident they will identify areas for improvement.
On a positive note, I'm glad you appreciate our hotel's effort to provide you with a friendly and memorable experience during your stay.
We hope to remain your first choice for your business and leisure travels.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
The newly renovated Holiday Inn Express & Suites San Diego Otay Mesa welcomes you! This choice San Diego hotel is nestled in the heart of the Otay Mesa Industrial Business Park, a short drive from Downtown San Diego and less than 1 mile from beautiful Tijuana, Mexico . We offer a convenient suburban location near the Cross Border Xpress , North Island Credit Union Amphitheatre , SeaWorld Aquatica, SeaWorld , the Chula Vista Olympic Training Park and the famous San Diego Zoo . Learn about local history at the Cabrillo National Monument, the Air and Space Museum and the Maritime Museum , or visit us for fun annual events such as Comic Con . Check out Las Americas Premium Outlets with 125 outlet stores and 13 restaurants in a lovely outdoor setting, or try the Otay Town Center Mall , just four miles from our hotel. Business travelers will enjoy a stay at our San Diego hotel because of its convenient location near companies such as Toyota, Bose, Panasonic, Maxwell, Tyco, JVC, Siemens Medical and Samsung, each within six miles of our hotel in the Otay Mesa Industrial Park . The International Commercial Border Crossing is .25 miles away. The Brown Field Municipal Airport is three miles away. During your stay, enjoy a free hot breakfast, Fitness Center and outdoor pool. Check out our San Diego hotel room deals to start planning your trip today.
Overall3 out of 5
Comfortable bed but Poor sound insulation
By JJ Su
from Taipei
Understand employees try to maintain environment keep it in order , but somehow some soldiers activities may increase the difficulty , for example the breakfast time that will be fully occupied by soldiers cause no coffee even food supply. And they will knock door loudly at 5am to wake each other up …
Posted byCorporate
onApril 29, 2025
Hi JJ Su,
Thank you for staying with our Holiday Inn Express and Suites San Diego Otay Mesa, and we appreciate you as an IHG One Rewards Gold Elite member.
We are committed to providing ease and comfort through exceptional service. I'm sorry we've missed the mark. I have shared your feedback with our hotel management team, and I am confident they will identify areas for improvement in our service.
On a positive note, I am glad you chose our hotel and appreciate our efforts to provide a clean space during your stay.
We hope to remain your first choice for your business and leisure travels.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Nestled in Louisville’s medical complex, Holiday Inn Louisville Downtown puts you in the heart of the city’s vibrant energy. Just steps from top attractions, you can walk to the Kentucky International Convention Center, KFC Yum! Center, 4th Street Live, and the scenic Riverfront. Feel the thrill of Churchill Downs, explore the legacy of Louisville Slugger, and dive into history at the Muhammad Ali Center. For family fun, Kentucky Kingdom Amusement Park is a must-visit, while bourbon lovers can savor the finest spirits at Angel’s Envy Distillery and nearby tasting rooms.
Our pet-friendly hotel features thoughtful amenities. Unwind with a book in our cozy library, browse unique finds at The Mint Shoppe featuring The One and A Quarter Collection, or take in breathtaking city views from our rooftop terrace. Enjoy a delicious meal at Bred & Bourbon 1874, where kids under 12 eat free. Stay active in our 24-hour Fitness Center, connect with free Wi-Fi, and take advantage of our modern meeting space.
After a day of exploring, relax in our spacious guest rooms and suites designed for ultimate comfort. We provide everything you need for an unforgettable Louisville stay, all with a touch of Southern hospitality.
Overall3 out of 5
Small Room
By DJohn
from ky
The room was very small. Had to turn sideways to walk around the bed. The water in the shower was little pressure and not hot, barely lukewarm.The only ice machine on the first floor was out of order. Staff was not very friendly at all. They charge a $100 damage deposit, which I thought was a little high.
Posted byCorporate
onApril 29, 2025
Hi DJohn,
Thank you for choosing to stay at the Holiday Inn Louisville Downtown. We appreciate your preference for IHG Hotels & Resorts for your travel needs.
We build a unique connection with our guests by providing an enjoyable stay, and I am sorry to learn about your experience. I have shared your sentiments with our management team, and I am positive that they will look into this for improvement.
We hope to remain your trusted choice, as we are committed to making your experience worthwhile.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Nestled in the heart of Chantilly Forest, InterContinental Chantilly Chateau Mont Royal is conveniently located to create a memorable escape near Paris. Indulge your palate at our renowned restaurants, l'Opera or Le Stradivarius. Pamper yourself with your family in our indoor pool or exercise in our tennis court and well-equipped fitness room. Our property also boasts several function rooms for corporate meetings, weddings or private events.
Overall2 out of 5
Mixed Views
By Mr M B
from London
It is the second time I have stayed at Chantilly. The first I had to change into 4 rooms before I could get a TV working. Even then there was only one English Channel. The jacuzzi didn’t work. The final room the roof light had no way of covering either by remote or manually leaving me waking at sunrise, somewhat annoying.
The second time, a group event. Was expensive and the food was terrible. Way too fussy, very much the same over the three days. Really shocked how much it cost compared to what we got. The billing wasn’t transparent. I was overcharged to city tax. Received three emails for a 70 euro city tax when only three of us stayed. Not at all clear and then it took multiple emails to sort out.
When it was finally sorted they realised they hadn’t charged for the food for one person at the event. Charging was just all over the place. We had no way of knowing what the alcohol bill was and seemed very expensive. A number of people in our group had billing discrepancies.
Sadly Chantilly doesn’t seem to be inline with the rest of the IHG standards.
Posted byCorporate
onApril 29, 2025
Hi Mr M B,
Thank you for staying at our InterContinental Hotels and Resorts Chantilly Chateau Mont Royal and for choosing our hotel for such an important event. We value your unwavering support as a Gold Elite member of IHG® One Rewards.
We strive to build a unique connection with you through the best service. I am sorry to hear about your experience, and I have shared your feedback with our hotel management. I am confident that the necessary actions will be taken to ensure your next stay is as perfect as possible.
We appreciate you keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
Overall2 out of 5
Nothing Special
By Jackson1964
from Tennessee
Horrible Breakfast. Desk staff was nonplussed. Just not like a normal Holiday Inn Express stay.
Posted byCorporate
onApril 29, 2025
Hi Jackson1964,
Thank you for staying at our Holiday Inn Express and Suites Memphis Southwind. We appreciate your loyalty as an IHG One Rewards Gold Elite member.
We promise to provide quality essentials delivered with purposeful service, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that steps will be taken to address the concerns you mentioned.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Holiday Inn & Suites Orlando I-Drive Theme Parks, your perfect home base for an unforgettable Orlando adventure. Our contemporary rooms and suites are designed with your comfort in mind, featuring amenities such as free Wi-Fi, flat-screen TVs, mini-refrigerators, and microwaves. Start your day with a delicious breakfast at our on-site restaurant, Toast to Toast, and unwind in the evening at our heated outdoor pool or well-equipped fitness center.
Situated just off International Drive in Lake Buena Vista, our modern hotel offers easy access to world-renowned attractions like Walt Disney World Resort®, Universal Orlando®, and SeaWorld®. Enjoy our complimentary shuttle service to these theme parks, ensuring a hassle-free experience for you and your family.
Overall1 out of 5
Cockroaches infestation in room beware
By Jay r
from New york
The staff was really bad. Smoking while customer waits in line. Manager was impolite! Did not do anything when we complained about the room having cockroaches nor apologize for the issue. We did not enjoy the trip nor the room. Bedroom also had a funky smell to it and floors were sticky and. Horrible. I have asked well in advance ti be places on a high floor but was disregarded.. very disappointed! And when told we have a service dog the staff said you have to pay pet fee. ?? Really?? What??
Posted byCorporate
onApril 29, 2025
Hi Jay r,
Thank you for sharing your thoughts about your stay at our Holiday Inn & Suites Orlando Interstate-Drive - Theme Parks. We appreciate you for keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs since 2024.
We strive to deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry to learn about the situation you encountered. I shared your comments with the local hotel management team as a reference for improvement. In line with this, I've also sent you a separate email.
We hope you give us another opportunity to share a more positive experience with you soon.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Elegant rooms and an excellent location await you at one of Frisco’s newest hotels, the Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stadium. Enjoy staying for business or for pleasure. Our North Dallas area hotel offers, free Wi-Fi access, complimentary breakfast buffet daily, on-site EV electrical vehicle stations, state of the art fitness center, and convenient boardroom meeting area. Our location is ideal for business travelers coming to Frisco and Plano, TX, as we are just minutes away from the Legacy Business Park, home to Toyota Motor North America, Bank of American Home Loans, DXC Hewlett Packard Enterprise and Ericsson AB offices. Close by are the Baylor Scott & White Medical Center and Sports Surgery Center and Texas Health Presbyterian hospital campuses. Adventure and excitement are right outside our door at Toyota Stadium, home of FC Dallas Major League Soccer and the National Soccer Hall of Fame. American Football fever is strong at The Star in Frisco and the Ford Center, the practice facility for the NFL world champion Dallas Cowboys. Sports fans can also visit the nearby Comerica Center and Dr Pepper Ballpark. Shoppers will delight at being so close to Stonebriar Center, IKEA Frisco, the Shops at Legacy and Nebraska Furniture Mart.
Our friendly team will provide excellent accommodations and great service to ensure you have a terrific stay with us. Make your reservations today for your stay.
Overall2 out of 5
Not great service at all.
By Stan
from Plano Texas
All receptionists were very rude and very offensive talking.
Posted byCorporate
onApril 29, 2025
Hi Stan,
Thank you for staying at our Holiday Inn Express and Suites Dallas-Frisco Northwest Toyota Stadium. We appreciate your loyalty as an IHG One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We always strive to provide friendly and responsive service. I'm sorry we've missed the mark this time. I have shared your feedback with our local team, and I am confident that we will take action to address your concerns.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Brand New Holiday Inn Express & Suites Downtown Dahlonega. Dahlonega city is nestled in the foothills of the Blue Ridge Mountains and the hotel is in the close vicinity of Attractions and University of North Georgia! Dahlonega the first US gold rush, nearby wineries and those who wanted to live within the grandeur of the Southern Appalachian Mountains. Hotel offers great historic surroundings along with North Georgia College, Camp Frank D Merrill and historic Dahlonega, GA. Dahlonega's rich history is on display in the historic downtown and the Victorian architecture of the homes. The Gold Museum and the exhibits of artifacts dating back to the gold rush of 1829. Also area also surround by mountainous climate has helped create the perfect setting for five nearby wineries. Hotel is ideal for corporate travel in North Georgia also business area less than one mile from the state's second-oldest college, North Georgia College & State University and Military College. Local companies like Tyson Food Inc. and Koyo Bearings USA are also nearby Northside Hospital.
Overall1 out of 5
Bed feels like bricks
By Sara
from Dahlonega Georgia
Poor service . Charged a smoking fee and didn’t even smoke on the property. Didn’t even stay in the room .
Posted byCorporate
onApril 29, 2025
Hi Sara,
Thank you for staying at our Holiday Inn Express & Suites Dahlonega - University Area to host your stay. We appreciate you joining our IHG One Rewards program and choosing us for your travel needs.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.