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    February 14, 2017
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    April 29, 2025
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Corporate's Review Comments
 
When in Wilmington...Come Stay With us, Just outside the Cincinnati-Dayton-Columbus triangle, Wilmington has a small town feel while still offering easy access to I 71 and big city attractions. Let the Holiday Inn Express Wilmington,Ohio be your home away from home. Close to downtown Wilmington,Ohio the hotel is located close to the area's top companies, including Wilmington Air Park, Ferno Washington, Emsar, Alkermes, Ahresty and Clinton Memorial Hospital. We are just seven miles from Roberts Convention Centre, Roberts Arena and about a mile from Wilmington College. Our hotel's corporate guests appreciate that we offer free Wi-Fi access throughout the hotel, a Business Center with free fax service. If you're traveling for leisure, numerous outdoor activities are just a short drive from our hotel. Wilmington, Ohio is lucky to have the terrific trails, public beaches and campsites of Cowan Lake State Park and Caesar Creek State Park. You can play a challenging round of golf on the course at The Elk's or Snow Hill Country Club. Other nearby attractions include Jeffersonville Outlet Mall, Ozone Zipline, a Flea Market and Kings Island Amusement Park. Looking for hotels in Wilmington with great amenities? A delicious, hot express start breakfast bar is served free each morning. You also get a ton of perks when staying with us, including access to our new enlarged Fitness Center, and indoor pool.
 
Overall
2 out of 5
2 out of 5
Trip Transit Stop
By Trap Family from Whitewater, WI
Typical HIE, except no one was attending to the breakfast area. As such, we had to track someone down and then we had to wait for breakfast. And of course we wanted to keep moving on our trip, so this was most disappointing. Especially when we paid the premium for breakfast and having arrived late at night for a quick sleep, it seemed a VERY POOR VALUE!!
Overall it seemed like local management was 'asleep at the wheel' not watching the 'queues of the day' - especially when observing 3 staff members fumbling with paper at the front desk while the breakfast area was left unattended.
One positive, the lady that checked us in the night before and the young lady who showed up for breakfast were both nice!!
Customer avatar
Posted by
onApril 29, 2025
Hi Trap Family,
Thank you for staying at the Holiday Inn Express Wilmington. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at the Best of White Haven, PA Hotels Our White Haven, PA hotel's convenient location places travelers within easy driving distance of Interstates 80 and 476 and Route 940. Our 100% non-smoking Holiday Inn Express® hotel also features top-of-the-line amenities, which ensure a comfortable and pleasant stay in White Haven. Hotel guests appreciate the fact that we are located near some of Pennsylvania's best attractions. In fact, if you are visiting during the winter, we're close to Jack Frost Ski, Big Boulder Ski and Split Rock resorts. In the summer, you can easily visit Split Rock Resort indoor Waterpark and Hickory Run State Park. Adults can visit Mohegan Sun Casino for exciting gaming and fabulous shows, or the whole family can enjoy a trip to the Pocono Indian Museum and the Toy and NASCAR Museum. Business travelers especially love our location in White Haven, PA because the hotel's near major businesses, including Geisinger Hospital, Kings College and Rite Aid. In addition, our hotel offers a 24-hour Business Center with fax, copy and print services, as well as a meeting room, if you need to host a meeting. When staying in White Haven, enjoy our hotel's amenities. After a long day of business or sightseeing, take a swim in the indoor pool or relax and unwind in the whirlpool. Guests can also take advantage of our daily complimentary, hot breakfast. Call our White haven hotel today, and take advantage of our great rates.
 
Overall
2 out of 5
2 out of 5
Cleanliness is very poor
By Joey from Buffalo NY
We stayed for our first vacation in a long time and never been to the poconos. The hotel room had black mold in the bathroom and was not clean. Unfortunately the pool was broken. Be aware the pool goes up to 3.5 ft only and it's small. The front staff were amazing. The rest was not. You can hear other rooms very easily.
Customer avatar
Posted by
onApril 29, 2025
Hi Joey,
Thank you for staying at the Holiday Inn Express & Suites White Haven - Poconos on your recent leisure trip. We appreciate you for banking on our hotel for your travel needs!
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We do hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This high-rise hotel is directly connected to Shin-Kobe Station and is only an hour's drive from Kansai International Airport. Stroll across the footbridge from Shin-Kobe rail station into the spacious lobby at ANA Crowne Plaza Kobe. Our friendly Guest Relations Manager will point you towards your modern room for views over Kobe or to the hiking trail, Shin-Kobe Ropeway, and Nunobiki Herb Garden that ascends behind the hotel. Celebrate by serving Italian, Chinese, and local Japanese flavours, or upgrade to a Club room or suite for access to the exclusive Club Lounge. ANA Crowne Plaza Kobe is only steps away from Shin-Kobe rail station, where your Shinkansen bullet train whizzes to Tokyo in 3 hours and Osaka in 15 minutes. It's also just 1 subway stop to downtown Kobe, where you can immerse yourself in the vibrant neon lights of this cosmopolitan city. Kobe Airport is 8 km away. There's space for 2,500 people at events in our chic ballroom. Energize in the hotel's bright indoor pool and fitness centre. Views from the Level 36 restaurant stretch to Osaka, while seafood is lovingly prepared in Akashi. Marbled cuts of prime Kobe beef create a satisfying sizzle in our intimate Kitano teppanyaki restaurant. We aim for your stay at ANA Crowne Plaza Kobe to be equally fulfilling.
 
Overall
1 out of 5
1 out of 5
Old rusty room
By Nothappy from New York
The room was stuck in the 1980s. Rusty bathroom.
Horrible lighting
Staff did not acknowledge my IHG member status.
Customer avatar
Posted by
onApril 29, 2025
Hello Valued Guests,
Thanks for choosing ANA Crowne Plaza Kobe for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Silver Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A memorable hotel in Wilkes-Barre, Pennsylvania Holiday Inn Wilkes Barre – East Mountain sets a standard above the rest. Boasting amazing mountain and valley views, the hotel offers two on-site restaurants which include seasonal outdoor igloos in the colder months, plus a lounge. The swimming pool is lap-size, the fitness center very nicely equipped, and the sauna is perfect for a steam after a long day. Within easy reach of I-81, the Holiday Inn is close to notable local attractions such as the Mohegan Sun Pocono Casino, Geisinger Wyoming Valley Medical Center, Mohegan Sun Arena at Casey Plaza, and skiing and snowboarding at Montage Mountain, Jack Frost and Big Boulder resorts. If you are a golfer, you will appreciate the proximity to 5 area championship courses. Business travelers will find themselves within easy reach of the area’s business parks and distribution centers. Weddings are picturesque whether indoors or outdoors, with a ballroom that accommodates up to 200 guests, and more intimate affairs outside on the greenspace and patio. No matter what brings you to the area, the Holiday Inn Wilkes Barre – East Mountain is the perfect stop when visiting the Wyoming Valley.
 
Overall
3 out of 5
3 out of 5
Outside Hotel Light Shing through All Night
By Joni from Manasquan, NJ
Room 208 has the front light of hotel shining through my window all night. My room was lit up and made it difficult to sleep. The curtains do not close, so it was not a pleasant stay.
The kitchen staff/staff in the kitchen area could be heard cursing and talking very loudly from the lobby. Definitely was not a professional atmosphere.
Each time that I have stayed there it seems that the kitchen staff is more unprofessional and inept at their jobs.
Customer avatar
Posted by
onApril 29, 2025
Hi Joni,
Thank you for sharing your thoughts about your stay at our Holiday Inn Wilkes Barre - East Mountain. We appreciate you for keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs since 2017.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.

I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Kick back, relax, and enjoy your stay at our hotel in Detroit, Michigan. At the Holiday Inn & Suites Farmington Hills - Detroit NW, you’re close to the city’s best attractions. The Henry Ford Museum and Little Caesars Arena are less than half an hour away. Nearby Heritage Park in Farmington Hills offers a blend of recreational activities and historical exhibits, while Woodland Hills Nature Park provides a serene escape with its lush greenery and tranquil trails. . You will find it easy to wind down after a day in the city. Our hotel in Farmington Hills, Michigan features an indoor pool, a 24-hour Fitness Center, and space to host a large meeting or family reunion. Each room is equipped with top-notch amenities providing guests with an enjoyable stay. From fast Wi-Fi and Keurig coffee makers to mini-fridges and 42-inch flat-screen TVs, we thought of everything to make your visit delightful.
 
Overall
2 out of 5
2 out of 5
No Elevators
By Logan from Cedar Springs, MI
The elevators did not work, which made loading in and out very difficult for my family. I could only imagine if there were handicap guests staying there. They would have no way to get down to the ground floor. Also, the pool was closed. The staff did not offer to help us at all. Had to take our stuff down five flights of stairs. The breakfast was also not very welcoming. Usually Holiday Inns are pretty good as I stay in them fruits a bit for work. This one unfortunately was not.
Customer avatar
Posted by
onApril 29, 2025
Hi Logan,
Thank you for choosing to stay at the Holiday Inn & Suites Farmington Hills - Detroit Northwest on your recent family trip. We truly appreciate you as one of our loyal IHG® One Rewards Gold Elite members.
We promise to offer our guests a relaxing experience full of memorable and joyful moments. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
Until your next stop in the area, we hope you will give us another chance!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express® located in the heart of Dublin City Centre on O'Connell Street. The Holiday Inn Express® is a modern, stylish and welcoming hotel offering competitive rates and is the obvious choice for business and leisure guests. With 198 bedrooms and 3 air-conditioned meeting rooms, the hotel provides free breakfast for all guests, along with free Wi-Fi throughout the hotel. The Holiday Inn Express® is just 20 minutes' drive from Dublin Airport – take any Aircoach, Airlink or 747 bus to our central location on O’Connell Street. The Luas Tram stops right across from the hotel and provides the ideal way to explore the capital city and surrounding areas. Whether it’s a Dublin business trip, a Dublin family break, a girl’s weekend, a sporting events or concerts in Dublin, the Holiday Inn Express® Dublin City Centre is the perfect base, offering easy access to The 3 Arena, Convention Centre Dublin, Croke Park, the Aviva Stadium and the buzzing nightlife of Temple Bar. The Holiday Inn Express® Dublin City Centre enjoys a fantastic location close to the city’s best shopping, a three-minute walk to Henry Street , or a short walk to Grafton Street, Dublin city centre’s other principal shopping street. For lovers of culture and the arts The Hugh Lane Gallery and The Gate Theatre are a two-minute walk away.
 
Overall
2 out of 5
2 out of 5
Unfortunately I've been robbed
By Jetski from Uk
I chained and alarmed my motorbike next to hotel. I was advised on reception to move it to Q-park where I again cover, chained and alarmed my bike. Over night the cover was damaged and someone not disturbed by anyone who could hear the alarm, dismounted bits and pieces from motorbike. In the end I paid 14€ for the safe parking, overall lost about 300-400€
Customer avatar
Posted by
onApril 29, 2025
Hello Jetski,
Thanks for choosing Holiday Inn Express Dublin City Centre for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Platinum Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Newly Renovated Hotel with Quick Access to I-95, Hilton Head Island Beaches and Championship Golfing The Holiday Inn Express and Suites Bluffton Hilton Head Area is excited to welcome you to the Lowcountry and experience our newly imagined hotel with our renovated public spaces and guest rooms. Our hotel is the perfect location for anyone who is visiting graduates of USMC-Parris Island , planning a beach vacation, attending a Bluffton or Hilton Head Island wedding , or attending a corporate retreat or business meeting. Bluffton, South Carolina is the home to several championship golf courses located in Bluffton and on Hilton Head Island, fabulous beaches and Tanger Outlet Mall. The hotel is located minutes to Old Town Bluffton and Hilton Head Island and within walking distance to several restaurants and shopping. Our hotel’s location makes us the unquestionable place to stay to visit other historical locations which are accessible by vehicle or shuttle Savannah, GA - 25 MI, Historic Charleston, SC - 90 MI or Beaufort, SC / Parris Island – 20. Our newly renovated guest rooms feature brand new 50-inch TV’s, new Mattresses, and the fastest Wi-Fi around. Enjoy our relaxing outdoor pool area and Complimentary Express Start Breakfast daily. Step back in time and experience all that the Lowcountry has to offer.
 
Overall
3 out of 5
3 out of 5
leaks in the handicap bathroom
By tennisnut 35 from blufton SC
the shower did not worik properly and flooded during every shower. Once we had a frog in our shower!! Although the maintenance person came twice nothing was done and he said it was the shower curtain! No one came to address that issure and there were more floods.
Customer avatar
Posted by
onApril 29, 2025
Hi tennisnut 35,
Thank you for staying at the Holiday Inn Express & Suites Bluffton. We appreciate having you as one of our IHG One Rewards members.
We provide quality essentials delivered with depth and highlighted with purposeful detail for your stay. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Indianapolis Airport North is located 7 miles from Indianapolis International Airport with a 24/7 airport shuttle service and free parking. Less than 10 miles away is the Lucas Oil Raceway, Indianapolis Convention Center, Lucas Oil Stadium and the IU Natatorium. A quick 15 minute drive will take you to the Indianapolis Zoo and the Children's Museum. There are many parks and nature trails in the Indy area ideal for hiking, bike riding and enjoying the great outdoors. Our onsite restaurant, Toast to Toast, offers breakfast and dinner with a full service bar. Each room is equipped with cable TV, microwave, mini fridge, Keurig coffee maker and free WIFI access. Business center, laundry facilities, fitness center and a food market are all located on site. We welcome you to Indianapolis and to the Holiday Inn Indy Airport North. We are confident you will enjoy your stay with us!
 
Overall
3 out of 5
3 out of 5
Would not let a Platinum Elite member check in early without charging fee
By Schmidy from Ohio
In my 20+ years of patronizing Holiday Inn hotels, I have never been denied an early check in (this time at 12:40 PM) without being charged an early check in fee. This hotel was only 1/4 full by looking at the parking lot. Rooms were available because they would have given me a room if I paid the fee. I refused and found something to do for 3 hours.
I'll go to the Holiday Inn Express in Indy the next time I come here!
Customer avatar
Posted by
onApril 29, 2025
Hi Schmidy,
Thank you for staying at the Holiday Inn Indianapolis - Airport Area North. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn North Knoxville, conveniently located just 10 minutes from downtown Knoxville. Enjoy a night out in Market Square, World's Fair Park, or the historic Tennessee Theatre. Catch a game at Neyland Stadium or Thompson-Boling Arena, home to the University of Tennessee Volunteers, or attend an event at the Knoxville Convention Center. For outdoor adventures, explore the Ijams Nature Center, where you can hike and canoe with the family. Business travelers will appreciate our close proximity to major companies and institutions, including Pilot Corporation, TVA, HGTV, Crown College, DeRoyal Industries, Coca-Cola Bottling Plant, Bush Brothers & Company, Comcast, Commercial Metals Corporation, and Siemens. Our hotel features a contemporary, modern decor package, offering a stylish, comfortable stay with the hallmark IHG Clean Promise, ensuring the highest standards of cleanliness and safety. Begin your day with our fantastic breakfast selection, where kids 11 and under eat free. At the end of your day, relax with a casual American dinner at our Southern Hospitality Bar & Grill, or simply unwind and enjoy a cocktail. We invite you to experience our warm Southern hospitality and enjoy a restful night in our beautiful Holiday Inn.
 
Overall
3 out of 5
3 out of 5
Good hotel but has buffet breakfast
By LindseyK from Coulterville, IL
Every Holiday Inn Suites we have stayed at we have paid for breakfast since it’s a menu breakfast. However, at this location, you have to pay for a breakfast buffet which is what you can get for free at a Holiday Inn Express, so if staying here I would recommend not paying for the breakfast considering you can get the same thing for free at a Holiday Inn Express. Other than this, the hotel met our expectations, and the staff was very understanding and professional at providing us a refund.
Customer avatar
Posted by
onApril 29, 2025
Hi LindseyK,
Thank you for staying at the Holiday Inn Knoxville North - Merchant Drive. We appreciate having you as one of our IHG One Rewards members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Less than one mile from the Walter E. Washington Convention Center and Capital One Arena, Holiday Inn Express Washington DC Downtown is your gateway to DC! Explore historic landmarks like the National Mall, US Capitol, White House, and Washington Monument, all within walking distance. Perfect for business and leisure travelers, we are close to Union Station and Ronald Reagan Airport (DCA). Easily visit Smithsonian Museums, nearby corporate offices, and government agencies. Host gatherings in our Penthouse meeting room with panoramic views . Enjoy our pet-friendly guest rooms, free Wi-Fi, complimentary breakfast, and 24-hour Fitness Center. We blend comfort and convenience with friendly service to provide the perfect stay in the heart of DC.
 
Overall
3 out of 5
3 out of 5
Comfortable bed and clean room.
By Paul from Ontario, Canada.
Every room are clean and good organizing. Bathroom are clean with good numbers of towels. TP in the room is OK.
Customer avatar
Posted by
onApril 29, 2025
Hi Paul,
Thank you for staying at the Holiday Inn Express Washington DC Downtown. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.