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- First review commentFebruary 14, 2017
- Last review commentApril 29, 2025
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Enjoy your travel experience at our hotel near Houston Airport.
Stay comfortably at Holiday Inn Houston-Intercontinental Airport. Our hotel off I-45 and Sam Houston Tollway offers modern amenities, comfortable rooms, and a convenient location less than 10 minutes from George Bush Intercontinental Airport and 23 minutes from downtown Houston.
Recharge in our hotel rooms and suites with amenities like Keurig coffee makers, free Wi-Fi, 49" HDTVs, and mini-fridges. Get a great night's sleep with blackout shades in all our accommodations, then start your day with energizing selections from Blue Dixie Kitchen. This on-site restaurant also offers lunch and dinner menu items paired with evening drinks. Get your workout in with access to our pool and 24-hour Fitness Center.
Explore the sights and sounds of Houston during your stay with easy access to The Cynthia Woods Mitchell Pavilion, Golf Club of Houston, lake activities on Buffalo Bayou, and downtown attractions like Minute Maid Park, The Museum of Fine Arts in Houston's Museum District, and Houston Zoo. Our proximity to Houston attractions and offices for United Airlines, Halliburton, and GE make our 8,465 sq. ft. of event space perfect for formal meetings and special occasions.
Whether you're here for business, pleasure, or just passing through, enjoy a seamless stay at Holiday Inn Houston Intercontinental Airport. Kids stay and eat free.
Overall
2 out of 5
Hotel needs to close for major renovations
By Apple11
from Alaska
The staff and service was great. But the hotel is dirty: carpets in the hallways and the room, stained ceiling, sticky and dirty microwave, dirty bathroom. The hotel has to close for renovations.
Posted byCorporate
onApril 29, 2025
Hi Apple11,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Houston Intercontinental Airport and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
Overall2 out of 5
Highly disappointed in this stay
By Fate901
from Memphis, TN
This is by far the most disappointing stay I’ve had at a Holiday Inn property. I selected this hotel as I was in town for a major medical education conference for 4 nights and the host hotel blocks had filled up too quickly. The location is indeed next to lots of construction but I understand St. Louis is almost constantly under construction. Parking is free next to the hotel but there were not many spots. The rest were catty corner in a paid parking lot. The inside of the property was nice at first glance and the front desk staff was polite. When I got to my room, however, it was very warm and muggy. I checked the thermostat which was clearly very old and had no AC or heat designations but was reading 80+ degrees so I tried to slide the temperature over to the 60s and almost as soon as I touched it the unit fell off the wall. I was told back at the front desk that they would send up the engineer so I went to grab the rest of my things and waited. Nearly an hour and no engineer. I went back down and this time they said the engineer/ maintenance person had left for the day (and seemed surprised by this as they called over the walkie a few times with no response). They instead moved my room to one that was much cooler.
The room was nice looking, with fresh sheets and towels. It was an inner room that overlooked the pool, so no natural light coming in, and because folks on the pool deck would be able to see in, the curtains were closed our whole stay for privacy. I looked around the room for information about where to find breakfast or perhaps room service since I didn’t see a breakfast nook and knew the hotel restaurant only was open on the weekend for breakfast….but given we had paid for daily breakfast through my IHG member offers there must have been somewhere else for regular hotel breakfast. There was not. I went back down and asked and they apologetically informed me that breakfast was only available on the weekend and that I would be getting a discount on the stay as a result of the miscommunication. Also room service does not exist. On the Saturday I went for the breakfast the first time there were two staff members inside the “sports bar” area, a man who seemed to serve as maybe security and taking payments? And a lady who had on an apron. Prior to greeting we were told the buffet was $12 a piece. I said we had already paid for breakfast, so they said we needed to get a coupon from the front desk (which was not told to us prior), so we did and we were each handed a paper slip with the room number on it which the man took and pointed to the buffet area. The buffet was a basic mix of eggs, biscuits, potatoes, bacon, plus cereal and yogurt and toast. There was coffee, orange juice, and we think cranberry juice (both juices were devoid of sugar and tasted watered down). All the plates and utensils were plastic/ paper. The food was bland and unremarkable, and we were not made aware of any salt and pepper. Which brings an interesting point…the one “waitress” seemed uninterested in checking in on us or serving us anything or offering anything. We didn’t know ketchup, salt, pepper, or hot sauce existed (as there was none on the tables) until an older woman came in with her ticket and was escorted to a table, brought a salt and pepper set and a cup of juice. We had not been given that same courtesy but dismissed it thinking perhaps the lady was well known, until a small family clearly visiting STL was also shown to a table, and automatically given a set of salt/ pepper shakers, ketchup, and hot sauce. Several people who were part of the same conference I was, with business professional wear and conference badges, were treated like we were. I thought that was rude, unprofessional, and potentially discriminatory given the demographic of the people she did assist and all of us that she did not (all are minorities).
Every night was painfully clear this was an old hotel because I could hear every conversation, toilet flush, cell phone alarm, and closing door around us. The walls were paper thin. This is outside the usual people being loud in the halls despite quiet hours, but I wasn’t anticipating such a loud experience at night. Each day I came back from my conference the room had not been made up nor towels replaced. Housekeeping was something you had to request before 8am, despite there being daily housekeeping advertised. I had to ask twice for additional washcloths halfway through the stay, and then we had to ask for an additional toilet paper roll towards the end! Additionally, every single ice machine in the hotel was either off or out of order (we checked each floor except the top floor because it was getting ridiculous at that point). My partner had sprained his ankle earlier in the day while walking the city so wanted to ice it but could not - there isn’t even a freezer we could’ve used to create an ice pack, so he used a cold water bottle instead.
The room was nice looking, with fresh sheets and towels. It was an inner room that overlooked the pool, so no natural light coming in, and because folks on the pool deck would be able to see in, the curtains were closed our whole stay for privacy. I looked around the room for information about where to find breakfast or perhaps room service since I didn’t see a breakfast nook and knew the hotel restaurant only was open on the weekend for breakfast….but given we had paid for daily breakfast through my IHG member offers there must have been somewhere else for regular hotel breakfast. There was not. I went back down and asked and they apologetically informed me that breakfast was only available on the weekend and that I would be getting a discount on the stay as a result of the miscommunication. Also room service does not exist. On the Saturday I went for the breakfast the first time there were two staff members inside the “sports bar” area, a man who seemed to serve as maybe security and taking payments? And a lady who had on an apron. Prior to greeting we were told the buffet was $12 a piece. I said we had already paid for breakfast, so they said we needed to get a coupon from the front desk (which was not told to us prior), so we did and we were each handed a paper slip with the room number on it which the man took and pointed to the buffet area. The buffet was a basic mix of eggs, biscuits, potatoes, bacon, plus cereal and yogurt and toast. There was coffee, orange juice, and we think cranberry juice (both juices were devoid of sugar and tasted watered down). All the plates and utensils were plastic/ paper. The food was bland and unremarkable, and we were not made aware of any salt and pepper. Which brings an interesting point…the one “waitress” seemed uninterested in checking in on us or serving us anything or offering anything. We didn’t know ketchup, salt, pepper, or hot sauce existed (as there was none on the tables) until an older woman came in with her ticket and was escorted to a table, brought a salt and pepper set and a cup of juice. We had not been given that same courtesy but dismissed it thinking perhaps the lady was well known, until a small family clearly visiting STL was also shown to a table, and automatically given a set of salt/ pepper shakers, ketchup, and hot sauce. Several people who were part of the same conference I was, with business professional wear and conference badges, were treated like we were. I thought that was rude, unprofessional, and potentially discriminatory given the demographic of the people she did assist and all of us that she did not (all are minorities).
Every night was painfully clear this was an old hotel because I could hear every conversation, toilet flush, cell phone alarm, and closing door around us. The walls were paper thin. This is outside the usual people being loud in the halls despite quiet hours, but I wasn’t anticipating such a loud experience at night. Each day I came back from my conference the room had not been made up nor towels replaced. Housekeeping was something you had to request before 8am, despite there being daily housekeeping advertised. I had to ask twice for additional washcloths halfway through the stay, and then we had to ask for an additional toilet paper roll towards the end! Additionally, every single ice machine in the hotel was either off or out of order (we checked each floor except the top floor because it was getting ridiculous at that point). My partner had sprained his ankle earlier in the day while walking the city so wanted to ice it but could not - there isn’t even a freezer we could’ve used to create an ice pack, so he used a cold water bottle instead.
I would not recommend anyone stay here. This hotel needs more staffing and work put into making the stay a pleasant and seamless one. The lack of staff was blatant and the effects (not having daily housekeeping and thus running out of clean towels or toilet paper, not having daily breakfast despite paying for it, not having someone available to fix things immediately) made the stay uncomfortable and not worth the money. The only redeeming quality was the front desk staff that did try to make it better. There are too many problems here for me to not say anything, with the hopes someone higher up will work to improve this hotel.
Posted byCorporate
onApril 29, 2025
Hi Fate901,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Saint Louis Downtown Convention Center during the medical education conference and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn of Rockford, IL conveniently located at exit 15 of I-39/90 for all your business and leisure needs while in the Rockford/Belvidere, IL region. We are located near many businesses like General Mills, Collins Aerospace, Ingersoll Cutting Tools, Exelon Byron Nuclear Generating Station and all regional medical facilities/hospitals of MercyHealth, OSF Healthcare/St. Anthony Hospital, UW Health (formerly SwedishAmerican). We are also near many regional sports facilities like the MercyHealth Sportscore Two and One, UW Health Sports Factory, BMO Center, Carlson or Riverview Ice Arenas. Other nearby attractions include Rockford Casino (A Hard Rock Casino Opening Act), Midway Village Museum Center, Anderson Japanese Gardens, Discovery Center/Burpee Museum campus, Coronado Performing Arts Center, Klehm Arboretum. Our complimentary shuttle operates daily to the Rockford International Airport (RFD) 7:30am–10pm based on availability.
Our onsite restaurant serves reasonably priced breakfast daily. Scoreboard Bar & Grille serves lunch and dinner with menu items still including the Hoffman House Friday night fish fry and Saturday’s famous prime rib. We recently remodeled and our guests can now enjoy complimentary WiFi throughout the hotel, parking and access to the largest indoor hotel pool in the city. Our remodeled guestrooms include a microwave, mini-fridge; Keurig coffeemaker, flat screen TV, room darkening shades, comfortable desk with USB ports.
Overall1 out of 5
I trust IHG...except for this hotel
By JustaDad
from Merrill, Wisconsin
Very disappointed in the value of this hotel. Maybe I have come to expect more from IHG (I just finished a stay in an IHG hotel in Minnesota, and already have stayed in an IHG hotel 4 times this year alone).
My complaints about this specific hotel in Rockford:
My complaints about this specific hotel in Rockford:
For the cost, with no breakfast included. This helped it fall way below a a good price.
The desk clerk on the first night was below standard. One clerk was the typical kind and helpful. But of the three there at the time of my stay, she was the only one that was of expected courteousness.
The water pressure was horrible. It wasn't just the shower head, which I adjusted as best I could. It wasn't just the time of the day - It didn't matter if it was in the day, night, or morning. It was the toilet and shower. Low, low pressure.
The doors were loud. I once stayed in a hotel in the city for a wedding years ago. That is what the sound of the doors reminded me of. I can't blame it on those who were staying. The people themselves weren't noisy - it was the doors.
I would never stay at this hotel again if I came to Rockford, Illinois.
Posted byCorporate
onApril 29, 2025
Hi,
We're truly sorry to hear about your less than satisfactory experience. We strive to provide our guests with the best service and accommodations, and we regret that we fell short during your stay. Your feedback regarding the breakfast, staff courtesy, water pressure, and noise levels is valuable and will be taken into consideration as we continually work to improve our guest experience. We hope to have the opportunity to better serve you in the future.
- The Staff at Holiday Inn Rockford
0points
0of 0voted this comment as helpful.
" Welcome to the new Hotel Indigo Pittsburgh East Liberty, a beautifully restored hotel incorporating the city’s historic culture. Nestled in Pittsburgh's revitalized east neighborhood, guests can easily explore some of the city’s most popular attractions, including the Carnegie Museum of Art, Phipps Conservatory and Botanical Gardens, Frick Art & Historical Center, and Heinz Chapel.
Pittsburgh is also home to several world-renowned medical centers, universities and major corporations, such as Carnegie Mellon University, the University of Pittsburgh, Google, Duolingo, Philips Respironics, the Software Engineering Institute, UPMC Shadyside, and UPMC Children's Hospital of Pittsburgh.
Each of the 135 spacious boutique rooms features complimentary Internet access, USB outlets, plush bedding and spa-inspired showers with Aveda products. Guests can also visit the 24-hour business center for any work-related needs and unwind after a busy day in our casual, yet sophisticated, restaurant and lounge.
"
Overall1 out of 5
YOU HAVE BED BUGS!
By Brian P
I got bitten over 10 times all over my neck! YOU HAVE BED BUGS!!!!!
I was there 4/12-14.
I don't think I've ever gotten bitten so many times ever before. There's a bed bug infestation in that room!
I was there 4/12-14.
I don't think I've ever gotten bitten so many times ever before. There's a bed bug infestation in that room!
Posted byCorporate
onApril 29, 2025
Hello Brian P,
I welcome your thoughts, and we are grateful you chose to stay at our Hotel Indigo Pittsburgh East Liberty, where make travel inspiring. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2011.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Discover an oasis where the desert meets the sea at Hotel Indigo La Paz Puerta Cortés. Take in spectacular views of the sparkling Sea of Cortés and La Paz Bay. Relax on our white-sand beach or paddleboard over crystal-clear waters. Explore charming downtown La Paz and take a 45-minute boat ride to Isla Espiritu Santo, an uninhabited island nestled in the turquoise sea.
You can experience it all from our boutique hotel in La Paz, Mexico, with rooms designed to deliver all the comforts of home—and then some. After a perfect night's sleep, tee off at our signature golf club, El Cortés, or enjoy bold flavors at our onsite restaurants, Cardon and Barco. No matter how you spend your days here, you're sure to delight in a true Mexican and Baja experience.
Overall4 out of 5
Upgraded All Around
By Uncle Russell
from Seattle, WA U.S.A.
The prior hotel, Costa Baja, was a tired and somewhat run-down hotel as I had stayed there prior on business. It was refreshing to find that IHG had purchased and upgraded everything at this property. I will return.
Posted byCorporate
onApril 29, 2025
Hi,
We're glad to hear that you've noticed and appreciated the upgrades we've made to the property. It's always our goal to provide a refreshing and comfortable experience for our guests. We look forward to welcoming you back in the future.
- The Staff at Hotel Indigo La Paz Puerta Cortes
0points
0of 0voted this comment as helpful.
Fresh, clean and uncomplicated, the Holiday Inn Express Edmonton Downtown hotel offers competitive business travel rates. We know what business travelers want when they travel, seven meeting rooms with our hidden gem City View Ballroom seat up to 160 people, and we’ll even handle your catering needs. We have free high-speed, wired, and wireless internet access throughout the hotel. There’s also a 24-hour business centre, and we include our complimentary hot breakfast buffet and easy access to the Continental Restaurant and the Coffee Shop in the hotel.
Also, 90% of our rooms feature a balcony: additional amenities includes steam rooms, gym & Swimming Pool. We are in the heart of downtown and a 5-minute walk to several government offices of Alberta; Enbridge is only two blocks away, and we are steps from the ATCO offices. The closest (LRT) underground Transit is one block away. We are within easy access to The University of Alberta, and the Shaw Conference Centre is only a 4-minute drive. If you are attending a concert or a big-ticket event, we are within walking distance of Rogers Place.
Overall1 out of 5
Don’t bother staying here
By Gillian Gramlich
from Red deer
It’s just a meh place, hallways carpet and walls are all beat up and need to be painted and carpet replaced
There’s queen size fitted sheets on the king size bed which was very annoying because the corners kept rolling off the bed
The pool is salt water and not chlorine, the tiles felt dirty and slimy, also the pool and hot tub were way smaller than the photos online made it look, continental breakfast was ok, pancake machine was good but the sausages were ice cold and the eggs are powdered eggs, I would not recommend and I would not visit again
There’s queen size fitted sheets on the king size bed which was very annoying because the corners kept rolling off the bed
The pool is salt water and not chlorine, the tiles felt dirty and slimy, also the pool and hot tub were way smaller than the photos online made it look, continental breakfast was ok, pancake machine was good but the sausages were ice cold and the eggs are powdered eggs, I would not recommend and I would not visit again
Posted byCorporate
onApril 29, 2025
Hi Gillian Gramlich,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Edmonton Downtown as your travel partner. Thank you for sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Our Hotel located in the "Oasis of Nevada," charms every visitor with its small town ambiance. Located on Rte-50, the Holiday Inn Express® Fallon hotel places guests in easy reach of everything you need in town, whether you're visiting for business or pleasure. You'll be able to work efficiently while enjoying this Fallon hotel's convenience and comfort. Finish work in the Business Center or the cozy library using the hotel's complimentary Wi-Fi access. If you need to host a meeting, be sure to ask about the meeting room that has seating for up to 30 guests. The Naval Air Station Fallon, Union Pacific, Cormark and Lockheed Martin are all near the hotel's location. Although Fallon, Nevada is a small town, it is filled with big fun. Sharing a parking lot with the hotel is the iconic Stockman's Casino, voted best casino in town. Get your adrenaline pumping with the races at Top Gun Raceway, and outdoors and history lovers should take the time to visit Grimes Point, home to ancient petroglyphs and miles of beautiful trails. Our guests always feel pampered with great amenities like our indoor heated pool and whirlpool and our outdoor pool offering the best of both worlds. The Fitness Center can also help you to relieve the stress of the day. Start your day off the smart way with the hot, free Express Start Breakfast Bar, which is served fresh every morning. Book your room now, and let us welcome you with Western hospitality.
Overall1 out of 5
Lousy bed and poor breakfast
By Nanna
from Roseville, California
When reservation was made we were told that the entire gym, pool and jacuzzi would be open over the Easter holiday and were not. The new beds are of poor quality and very noisy as the have a thin metal frame around them, Edges of mattress has a metal ridge around it and digs into leg when sitting on edge of bed.
Posted byCorporate
onApril 29, 2025
Hello Nanna,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Fallon, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals
. Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs.
Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu.
Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
Overall1 out of 5
Avoid this hotel
By Sion
from Manchester UK
Not a good experience at this hotel. No Aircon working, showers run hot and cold, noisy neighbours with no soundproofing between rooms. No sleep, too hot and lack of any resolution or response from the hotel. We were told they could have moved us if we had come down to reception at 5am? Unacceptable. I would avoid this hotel, there are plenty of competitor hotels that are evenly priced which are better.
Posted byCorporate
onApril 29, 2025
Hello Sion,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn York City Centre, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Located downtown, the Crowne Plaza® Monterrey provides its guests with a convenient location in the best area in town. Found near the main avenues such as Constitución and Morones Prieto , the hotel provides you with easy access to several cultural and toursits attractions. Either if you’re here on business or leisure, CONVEX and CINTERMEX convention centers are a short distance from the hotel. If you feel like discovering and enjoying Monterrey, a few minutes away from the hotel you will find the Contemporary Art Museum, the Mexican History Museum and the famous Macroplaza . Enjoy a day filled with entertainment at the Sesame Street themed park, enjoy a long walk at Paseo Santa Lucía or take a bike ride at Parque Fundidora . Try the delicious menu at our restaurant La Ventana or relax at the spa and the heated pool with an amazing crystal ceiling, which provides you with an amazing view of the sky. Other amenities include a tennis court, pool table, sauna and Fitness Center . The hotel offers free Internet access in all areas of the building.
Overall1 out of 5
Just a bad experience
By Carlos
from Houston
After being a guest at this hotel for over 30 years, I had a very bad experience and I want to share it because I'm going to give them another chance this week.
From the moment I arrived and saw that no one came out to help me with my bags, I said something was wrong.
The moment the management staff told me, "We don't have anyone to help you," it was that simple.
I had to carry all my luggage up to my room, then get out and drive my car to the parking lot without anyone bothering to ask if I needed help.
I never thought I'd have to report poor service at these facilities, but the truth is, it's true.
And when I checked out, the exact same thing happened to me, but in reverse.
I called to ask for help, and guess what happened.
They told me there was no one to help me at the moment.
I'm arriving at this hotel this week. One bad experience can't ruin 30 years of good service.
I'll let you know how it went and if they changed my mind.
From the moment I arrived and saw that no one came out to help me with my bags, I said something was wrong.
The moment the management staff told me, "We don't have anyone to help you," it was that simple.
I had to carry all my luggage up to my room, then get out and drive my car to the parking lot without anyone bothering to ask if I needed help.
I never thought I'd have to report poor service at these facilities, but the truth is, it's true.
And when I checked out, the exact same thing happened to me, but in reverse.
I called to ask for help, and guess what happened.
They told me there was no one to help me at the moment.
I'm arriving at this hotel this week. One bad experience can't ruin 30 years of good service.
I'll let you know how it went and if they changed my mind.
Posted byCorporate
onApril 29, 2025
Hi Carlos,
It's always a delight for us to host your stays. We appreciate you choosing the Crowne Plaza Hotels & Resorts Monterrey as your travel partner. Thank you for being one of our IHG One Rewards Silver Elite and Karma members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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It is our pleasure to welcome you to the Holiday Inn Express and Suites – Prosser, WA where you are a part of it all and incredible value and comfort are offered. Our newly built Prosser, WA hotel offers a convenient location to explore the many wineries surrounding us. A short drive and you will find many local restaurants, antiques shops and family fun activities await you. At Prosser, WA, our hotel offers you the getaway to relax after exploring the lush Yakima Valley's culture and charm. Our Benton County hotel invites you to relax in our indoor pool or create your favorite dinner on our Outdoor Grill and Covered Patio followed by a local taste of the distinctive wines that lay just around the corner. Our Fitness Center and Guest Laundry are available 24 hours where you Stay Smart on your schedule. While at the Holiday Inn Express and Suites Prosser, WA hotel, plan to visit the variety of local activities such as Prosser Aquatic Center, Sage Bluff Alpacas, Black Rock Creek Golf Course, Princess Theatre, Prosser Skatepark and Benton County Museum. Our 100% non-smoking hotel in Washington’s finest wine country offers a free hot breakfast indulging you with a practical stay. Our Prosser, WA hotel offers our business travelers a Business Center with copy and fax services along with free high-speed internet access. We are conveniently located adjacent to Love's Travel Stop.
Overall2 out of 5
Smokey hotel is hard to sleep in
By Hamrickas
from Sumner wa
The smell of cigarettes was so bad and kept me and my family up most the night and then the next night somebody pulled the fire alarm and there was no customer service from staff offering any benefits or compensation for two nights of messed up sleep.
Posted byCorporate
onApril 29, 2025
Hello Hamrickas,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Prosser - Yakima Valley Wine, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
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