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- Review comment count77078
- Helpfulness votes351
- First review commentFebruary 14, 2017
- Last review commentApril 30, 2025
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Discover the heart of Music City at Holiday Inn Express Nashville Downtown – Broadway, the largest Holiday Inn Express in the United States. Located on Broadway, our hotel puts you steps from iconic attractions like Honky Tonk Highway, Music Row, and Ryman Auditorium. Catch games and concerts at Bridgestone Arena or Nissan Stadium. Explore Vanderbilt University and tour the Grand Ole Opry.
Fuel your day with our free Express Start® Breakfast, hit the 24/7 Fitness Center, and relax in our seasonal outdoor pool. Catch live lobby music and our Social Express Bar. We've got laundry, valet, and the Express Shop market for souvenirs & late-night snacks! Host meetings and social gatherings in our newly renovated 10,000 sq ft of versatile venues with modern amenities and group room blocks.
Unwind in spacious guest rooms and suites, designed for ultimate comfort. From free Wi-Fi to a 24/7 complimentary coffee station, every detail is crafted to exceed expectations. Stay smart, play hard, and rest easy in the heart of Music City!
Overall
1 out of 5
No water
By Smucci
from Illinios
I had no water to shower with. I got in the shower, all soaped up with shampoo in my hair and the water completely shut off. I had to wash my hair and body in the sink. I hit my head on the faucet, and had a bump and a bruise on the top of my head. Hotel said there was nothing they could do for me.
Posted byCorporate
onApril 29, 2025
Hi Smucci,
It's always a pleasure hosting you as one of our members of IHG One Rewards, and thank you for your stay at the Holiday Inn Express Nashville Downtown - Broadway.
While we dedicate ourselves to providing a positive and excellent hotel experience, I am sorry to learn about the situation. I have shared your comments with our hotel management for reference and improvement, and also sent you an email to discuss your experience further.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Candlewood Suites El Dorado, your ideal home away from home. Our extended-stay hotel in El Dorado, Arkansas, has all the amenities for a comfortable and convenient stay.
Explore the area easily from our hotel's prime location near Downtown El Dorado and airports, including Mystic Creek Golf Club, and South Arkansas Regional Airport. Explore nearby attractions such as Moro Bay State Park, The Newton House Museum, Arkansas Museum of Natural Resources, and the Murphy Arts District.
Our pet-friendly, all-suite hotel provides reliable amenities to enhance your stay. Enjoy complimentary Wi-Fi, guest laundry facilities, a gym, and suites with full kitchens. Experience a relaxing stay in El Dorado, Arkansas.
Overall1 out of 5
Double Charge
By Mmalone121
from AL
I've never experienced a hotel with a financial system like this. Regardless of the fact that my room was booked through the app with my card on file, I had to run my card through a reader upon check-in. My statement showed the charge for a full week in pending, as per usual, but then a day later, my card was charged a second time for nearly the full amount which put it into overdraft.
I had to extend my stay, and so when I went to
check out/check in, since my credit card didn't have enough money, I used my debit card. I thought, maybe it's different if I used a different card than the one on file. But I was wrong. When I checked my account, a charge for $1000+ was pending, but so was one for over $900.
I spoke with the manager and was told the first charge is pre-authorization, the second, which is pulled on every Friday, regardless of how long you've stayed, is the system charging your card for the actual booking. So instead of it pulling from the preauthorization charge which is pending on your account, it charges for the full amount a second time. She told me that it was up to my bank as to how long they'd hold them both in pending.
Manager claimed the hotel has done it this way for years, but I do not recall this issue when I stayed here last year.
Other than this issue, which isn't necessarily small and is very inconvenient, the stay was fine.
I had to extend my stay, and so when I went to
check out/check in, since my credit card didn't have enough money, I used my debit card. I thought, maybe it's different if I used a different card than the one on file. But I was wrong. When I checked my account, a charge for $1000+ was pending, but so was one for over $900.
I spoke with the manager and was told the first charge is pre-authorization, the second, which is pulled on every Friday, regardless of how long you've stayed, is the system charging your card for the actual booking. So instead of it pulling from the preauthorization charge which is pending on your account, it charges for the full amount a second time. She told me that it was up to my bank as to how long they'd hold them both in pending.
Manager claimed the hotel has done it this way for years, but I do not recall this issue when I stayed here last year.
Other than this issue, which isn't necessarily small and is very inconvenient, the stay was fine.
Posted byCorporate
onApril 29, 2025
Hi Mmalone121,
It's always a pleasure hosting you as one of our Diamond Elite members of IHG One Rewards, and thank you for your stay at the Candlewood Suites El Dorado.
We wanted to make our guests' stay uncomplicated, and I'm sorry to learn about your experiences. Your feedback is valuable to us. I've shared it with our local hotel, and it will help us continuously enhance our guests' experience. We truly appreciate your time and insights.
I've also sent you an email to discuss this further. I hope you read it at your most convenient time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Come stay at Golden's newest hotel . Golden is an outdoor enthusiast dream for all seasons. We are located only minutes from the world famous Kicking Horse Mountain Ski Resort , at 4,133 feet Kicking Horse Mountain has one of North America's highest vertical drops. Nestled amongst three mountain ranges, look out your window and enjoy breathtaking views. Start your day with our Free Hot Breakfast in our great room or patio. Our hotel features 75 units; each unit is equipped with a fridge, microwave, safes, in room coffee and 40" flat screen TVs, we also offer suites, kitchenettes and a jacuzzi suite with a walkout balcony featuring a view of the Kicking Horse Mountain Resort . The Holiday Inn Express Golden Kicking Horse can meet all your business needs by offering a 24-hour business center, meeting room and boardroom. After a hard day of travel or play come take a dip in our heated indoor pool or hot tub.
Overall2 out of 5
No points..??
By Not Happy
I am not happy with this points program… I paid a lot and no points.. because, as I found out afterwards, it was a discount price..? No full disclosure up front….and my existing points have disappeared… so not impressed with this chain of hotels and there points system…
Posted byCorporate
onApril 30, 2025
Hi Valued Guest,
Thank you for choosing to stay with us at Holiday Inn Express Golden-Kicking Horse and for being a member of IHG One Rewards. We appreciate your loyalty and business.
We aim to provide the level of comfort and service that guests expect from IHG® Hotels & Resorts, and I’m sorry to hear that we missed making your experience seamliess.
I’ve shared your feedback with the appropriate teams and have also reached out to you directly via email to discuss this further.
It was a pleasure having you with us. We look forward to sharing a more positive experience on your next stay.
Warm regards,
Alice P
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A family-friendly hotel in Johor Bahru with a restaurant and bar, great facilities and meeting rooms, perfect for every traveller.
Our 335 well-appointed modern and spacious rooms are equipped with everything you need for a comfortable and enjoyable stay, including complete amenities, family-friendly facilities, flat-screen TVs, spacious bathrooms, and complimentary high-speed internet access to keep you connected throughout your trip.
With only 30 minutes from Senai International Airport, the hotel's strategic location also provides easy access to popular attractions, including the city's business district, Johor Bahru Heritage Trail, Bazaar Karat, SkyScape Sky Bridge, Laser Tag Centre, and more!
Indulge in an array of scrumptious dishes at Dine @ EIGHT, our in-house restaurant that specializes in local, International, and Middle Eastern flavors. Travellers looking to unwind, can head over to our Lobby Lounge which offers a perfect spot to sip on refreshing cocktails and mocktails, or simply have a relaxing 3 Tier English Tea Set.
Swim a lap or two in our rooftop sky pool or break a sweat at our well-equipped 24-hours fitness center, both offering stunning panoramic views of Johor Bahru. Those hosting events can choose from our 7 versatile function rooms, as well as outdoor within indoor spaces that come with state-of-the-art equipment, perfect for both small and large gatherings.
Overall3 out of 5
浴巾须要更换了
By Ethen
from Kuala Lumpur
4星酒店，还提着供脱线的浴巾。住了四晚，换了四次浴巾，只有一次是符合4星酒店的水准。
早餐水准真的不行。种类看起来很多，但出品不行。接近一半以上的主食都是腌制品或罐头食品，如茄汁豆，香肠，ham，wedges。
不过也有提供本地美食如印度煎饼，Putu Mayan 和椰浆饭。
不过也有提供本地美食如印度煎饼，Putu Mayan 和椰浆饭。
感觉酒店前台服务不怎么样。我是钻石会员，住过其他IHG集团的酒店，这家是唯一一家不会向你说些greeting 的话语。不是一次，几乎每次入住都一样。
Posted byCorporate
onApril 30, 2025
~
0points
0of 0voted this comment as helpful.
Freshly renovated and stay Inspired at the Holiday Inn Express® Harrisburg NE. The hotel's Hershey-Harrisburg area location lets travelers experience the best of central Pennsylvania from a convenient location. Families love being minutes from Hersheypark. Chocoholics will love visiting Hershey's Chocolate World. Tanger Outlets at Hershey offers world-class shopping for all ages and all interests. Visit the Giant Center, home to the Hershey Bears, for hockey games and for other entertainment. Hotel is close to downtown Harrisburg. Hollywood Casino at Penn National Race Course is minutes away, Gettysburg Battlefield and Amish Country Lancaster are just a short drive away.
Business travelers visiting Harrisburg-Hershey will appreciate the hotel's convenient amenities like free high-speed wireless Internet access, Business Center
The Hershey Foods, Milton Hershey School, Penn State Hershey Medical Center & College of Medicine and other area businesses are also minutes away.
No matter your reason for visiting the Harrisburg - Hershey area, start your day at the free, hot Express Start Breakfast Bar, featuring cinn-a-bon cinnamon rolls and other hot items. Relax in the indoor, heated pool or work up a sweat in the 24-hour Fitness Center.
For comfort, convenience & outstanding customer service choose this Holiday Inn Express® Harrisburg NE hotel.
Overall3 out of 5
Price was great but needs a few updates
By Staymgoo
from Massachusetts
Overall our experience at this hotel was good but needs a few updates. The price was very good. I would definitely stay again.
Posted byCorporate
onApril 30, 2025
Hi Staymgoo,
We appreciate your business and continued loyalty to IHG One Rewards.Thank you again for your stay at Holiday Inn Express Harrisburg Interstate 81 - Hershey. We strive to champion your travels. I am sorry we missed making your experience seamless.
I've communicated your feedback to our hotel management. I trust that they will take the necessary actions to identify the areas that require improvement.
Again, thank you for sharing your experience. We hope you keep IHG Hotels & Resorts in mind for your future travels.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Nestled between Hartford and Waterbury, with access to I-84, I-91, and I-691, Holiday Inn Cheshire-Southington is a short 36 miles from Bradley International Airport (BDL) and near various businesses and attractions. Enjoy Lake Compounce, explore The New England Carousel Museum, hike at Crescent Lake, and hit the slopes at Mount Southington Ski Area. Visit the Palace Theater in Waterbury, the ESPN Welcome Center in Southington and the Mark Twain House & Museum in Hartford. Business travelers enjoy proximity to Cheshire Technology Park, Hanwha, BAE Systems, United Technologies, Trumpf Inc. and Bozzuto’s, Inc. Our renovated hotel features amenities like an indoor pool, Fitness Center, meeting spaces, and free Wi-Fi. Savor delicious meals at our onsite restaurant, Toast to Toast, where kids eat free. Unwind in spacious guest rooms with plush bedding. We are your home base for business and adventure!
Overall2 out of 5
Horrible experience
By Gigi
from Spartanburg
We have stayed at this hotel on several occasions over the past few years and were fond of the location and general quality of the hotel for the price. This, however, changed after our stay which ended today. On our second day our toilet clogged. A housekeeper was sent up and plunged the clog away. The next morning as we were getting ready for church at 630 am, the toilet clogged again. When we called the front desk, the gentleman who could barely be understood due to a thick accent, told me maintenance would not be available until 8:00 am but he could bring up a plunger. He brought it up to our room and we had to plunge the toilet ourselves!! We were ready to pack up and leave then and there, but because we booked through a third party they could not give us a refund for the remaining 8 days of our reservation, instead they moved us to a new room. The room next door to us housed several children who were allowed to make all sorts of banging noises and ball bouncing at all hours of day and night. When we complained at 11 pm we were assured it would be taken care of. The incessant noise continued . When we travel we typically do not accept room service due to a medical device in our room, however after 7 nights we asked housekeeping to tidy our room before we left at 8:15 am. Upon returning to our room at 3 pm the room was just as we left it! She said she had forgotten and quickly came in to change sheets and tidy the bathroom. The noise continued with assurances from front desk staff (Surya)and also the hotel manager until finally with 3 days left on our 10 night stay they moved the noisy family to another room. ( This after another clerk inadvertently told us the noisy family had only been called once per records. When this was brought up to Surya she lied and said they had been called numerous times. My husband told her we had been told the truth and her attitude was not appreciated she responded with “ yours too sir”. This hotel has really gone south from previous stays- marijuana can be smelled in the hallways most nights even though it’s a non smoking facility and staff can often be seen smoking cigarettes outside the front entrance. Besides the toilet issue the showers do not drain quickly so you end up standing in dirty water while you bathe. The pool provides a source of constantly wet floors on the first level and the elevator. Parking is a nightmare with few avail spaces and there are often carloads of men smoking weed in the parking lot. Then to boot, our room keys stopped working on 2 occasions making it necessary to go back to the front desk for rekeying! Save yourself some frustration and stay elsewhere.
Posted byCorporate
onApril 30, 2025
Hi Gigi,
Thank you for staying at our Holiday Inn Cheshire Southington and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Staybridge Suites Houston IAH-Beltway 8 which is less than 6 miles from the George Bush Intercontinental Airport. We are centrally located with accessibility to I-45, US-59, and Sam Houston Tollway to ensure a convenient commute anywhere in Houston. Looking for the perfect business hotel or long term stay hotel? We offer complimentary Wi-Fi, a 24-hour business center and spacious work areas in our guest suites. We are close to corporate offices including HMH Drilling, Praxair, Airgas, Baker Hughes, Halliburton, Schlumberger and General Electric.
You’ll enjoy the comforts of home in this Extended Stay Hotel featuring full kitchens in every apartment style suite, onsite complimentary laundry facilities, 24-hour fitness center and seasonal outdoor pool. We offer complimentary hot breakfast buffet and a weekly social reception offering light fare and drinks. Wanting to extend your business trip with family? We are pet friendly and family friendly too and are close to many major Houston attractions.
Overall2 out of 5
Ok
By Stephanie
from Houston Texas
The room was great the only issue I had staying here was the water wasn’t hot enough. It was Luke warm the entire time I stayed. (2)days. The breakfast was wonderful!!!!!
Posted byCorporate
onApril 30, 2025
Hi Stephanie,
Thank you for staying at our Staybridge Suites Houston IAH Beltway 8 and for sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Poised as the gateway to the Rio Grande Valley, the Holiday Inn Express® & Suites Edinburg/McAllen is situated in the lovely Rio Grande Valley, placing visitors near attractions in the U.S. and Mexico.
Business travelers looking for hotels in Edinburg, Texas are pleased to learn that we offer over 1,200 sq. ft. of event space, as well as a Business Center. We're located near several business hubs, including the Hidalgo County Court House, Doctors Hospital at Renaissance / Driscoll Children’s Hospital / Joslin Diabetes Center at Doctors Hospital at Renaissance, United States Border Patrol-Rio Grande Valley Sector, UTRGV, Vipers NBA Development League Arena.
Overall1 out of 5
Angel was great and helped with our otherwise bad experience
By Gust1
from Texas
As I stated in the beginning this was the worst experience my family and I had have since we been staying and this location and frankly I don’t know if we will stay at this location again.
Posted byCorporate
onApril 30, 2025
Hello Gust1,
Thank you for staying at our Holiday Inn Express & Suites Edinburg-McAllen Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Express & Suites Edinburg-McAllen Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to avid hotel Hays in Hays, Kansas, conveniently located off I-70. Just a short drive from Fort Hays State University, Cedar Bluff State Park, Sternberg Museum of Natural History, and Hays Aquatic Park, our hotel is perfect for business and leisure travelers.
At avid hotels, we understand what’s essential for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day.
Welcome to avid hotels, where we focus on the essentials that make a difference. Enjoy your stay at avid hotel Hays!
Overall1 out of 5
Front desk staff has issues.
By RaRag
from Columbia, MO
The lady at the front desk was displaying aggressive behavior, had no patience to listen to a request, escalated the request to an argument, and soon to a shouting match, and called the police - all within about 3 minutes. She needs medical help and a different job away from customers. The room was fine, the hotel is clean.
Posted byCorporate
onApril 30, 2025
Hi RaRag,
We're truly happy to host you as one of our IHG One Rewards members, and thank you for choosing to stay at the avid hotels Hays.
While the destinations celebrate the individualism of each hotel and location, I am sorry to learn about the situation you've encountered during your stay; that is not the experience we aim for. I have shared your comments with our hotel team for reference and improvement, and also sent you an email to discuss your experience further.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Designed with all the comforts of a home away from home, our brand new Staybridge Suites in Flowood has spacious studio suites with full kitchens to help you relax while visiting the Flowood – NW Jackson area. We are conveniently located near JAN Airport and downtown Jackson. We are just minutes from River Oaks Hospital, Baptist Medical Center, Georgia Pacific, and Ergon . Local colleges including Jackson State University and Belhaven University are a quick drive from our hotel. Corporate guests will enjoy our in-room workspaces, free high-speed Internet, and 24-hour Business Center. Unwind by our outdoor firepits located on our guest patio which is complete with barbecue grills available for guest use. Workout in our Fitness Center, use our 24-hour complimentary guest laundry and enjoy our heated indoor swimming pool. Start your day with our free hot breakfast buffet and enjoy a complimentary beverage and snack at our Evening Social Monday - Wednesday. Flowood offers activities for the whole family. Experience the Mississippi Agriculture and Forestry Museum, the Mississippi State Fair, or the Dixie National Rodeo . For outdoor adventures like hiking, bicycling, and swimming, the Barnett Reservoir is a short distance away. Call us today to book your next stay and Welcome to Flowood.
Overall1 out of 5
Uncontrolled access
By Justpassingthru
Several carloads of visitors with local tags entered directly from back parking lot and entered swimming pool through unsecured rear porch and then pool door, making pool so crowded our kids could not use. General security was a concern for our family, so had to supervise children at all times. Vehicles left only at pool closing. No coffee upon afternoon arrival until breakfast. Visible construction debris causing hazard. Propane fireplace on back porch not working, and control knobs broken. Staff was not visible most of the time. Seems like a newer hotel, but is poorly managed and maintained, which is unsatisfactory for typical Staybridge Suite standards. Would not recommend staying at this hotel.
Posted byCorporate
onApril 30, 2025
Hi Justpassingthru,
I appreciate you being one of our valued IHG One Rewards members. Thank you for choosing our Staybridge Suites Flowood Northwest Jackson and for sharing your feedback. I trust that all is well.
We always want to offer top-notch service and accommodations. I'm sorry to learn about your experience. I have informed our hotel team regarding your post. I am sure they'll use this as a coaching point to provide better service and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.