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    February 14, 2017
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    April 30, 2025
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Corporate's Review Comments
 
Enjoy our recently renovated hotel, the Holiday Inn Chicago North – Evanston, located four blocks from Northwestern University, adjacent to Rotary International, and within 3 miles of Loyola University Chicago. Our prime Chicago location offers the best of Evanston’s dining, shopping, culture and the sports fan favorites Ryan Field to cheer on the Northwestern Wildcats and Gentile Arena to boost the Loyola Ramblers. Our hotel’s location provides easy access to Northwestern University's campus, the Metra Purple Line, Evanston's beautiful scenic parks, and more. Our Chicago North Evanston hotel provides convenient access to public transportation, just 2 blocks from the Dempster Purple Line station and half a mile from the Main St Metra station. Our Evanston hotel accommodations include free Wi-Fi, safe, microwave, refrigerator, Bath and Bodywork amenities, and Keurig coffee maker. For your convenience, we offer a fitness center, business center and marketplace sundry shop. Wake up to breakfast at our signature restaurant University Plaza Café (UPC) featuring gourmet comfort food. We look forward to our staff welcoming you with good old fashioned hospitality.
 
Overall
1 out of 5
1 out of 5
IMG Promise: The World. IMG Delivers: Skunk smell; non-functional light and electrical outlets; paper-thin walls/loud room; non-existent mgt.
By Anonymous from Paris, FR, former Evanston resident
Bad experience after 1st hour of my sta,. The hotel's main entrance off Sherman Ave. smelled like a rotting skunk. Once inside my room, the outlet next to the bed did not work, so no light and unable to charge my phone there. Then, the sound of loud TV banging through the shared paper-thin door between me and the neighbor in the next room. Garage entrance was filthy. Called reception, who, while cordial, said that the maintenance person had gone home for the day, and said that hotel was already overbooked and refused to change the room. If not for him, this would have been a 1-star review. Booked this hotel because of IMG's online PR that bragged that the hotel had been recently remodeled. IMG's full screen cleanliness claim was laughable. Recently remodeled? Was it a Grayhound bus station previously? My suggestion: terminate the non-existent "manager."
Customer avatar
Posted by
onApril 30, 2025
Hi Valued Guest,
We appreciate your business with IHG Hotels & Resorts. Thank you for staying at the Holiday Inn Chicago North-Evanston.
We are committed to providing dependable value for all guests, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy our Huntsville, TX Hotel's First-Rate Accommodations One of the oldest cities in the Lone Star State, Huntsville is home to a number of businesses and attractions, and it's the type of place that proudly exemplifies the hospitality of "small-town Texas." If you're visiting, "Stay Smart" with us at the Holiday Inn Express® Hotel & Suites Huntsville , which is conveniently located off I-45 and just 70 miles from Houston. For our corporate guests, our accommodations come well-equipped with a number of great amenities like complimentary high-speed Internet access and a 24-hour Business Center with copy, fax, e-mail and print services. Also, be sure to reserve our 1,140-sq ft meeting room for your next event. Leisure travelers taking advantage of our Huntsville accommodations appreciate the convenient access to the Sam Houston National Forest, the Huntsville Prison Museum, and the Veterans Museum of Texas. Those who enjoy the outdoors can go hiking, biking, or fishing at scenic Huntsville State Park or take scuba lessons at the Blue Lagoon Scuba Park. Our hotel's extra features make for an unforgettable experience for our guests. Relax by the indoor pool or burn off a few extra calories in the well-equipped Fitness Center. Before a day at the office, don't forget to stop in and grab a wonderful breakfast and one of our signature cinnamon rolls plus a cup of 100% Arabica bean coffee for the perfect start to your day.
 
Overall
2 out of 5
2 out of 5
Party all night
By Dr Holman
We had to leave and go somewhere else to get sleep. The hotel was overrun by high school kids who were running up and down the halls and sounded like they were coming through the ceiling. I spoke with the kids, the 'chaperones' and the hotel staff to try to tone them down, and nothing happened. So we paid for a night that we couldn't even stay there. Also, all handicap spaces were parked in and only one was a handicap car. I have handicap license and had to park in the back.
Customer avatar
Posted by
onApril 30, 2025
Hi Dr Holman,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Express and Suites Huntsville.
We strive to provide a great place to rest and recharge. I am sorry to learn about what happened. I have notified our hotel management about your sentiments, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites, your extended stay hotel in Burlington, Ontario, Canada, with spacious, comfortable suites. Each suite is perfect for short visits and extended stays and has a fully equipped kitchenette. Create your favorite meals just like at home and relax with family and friends. We're located just a few minutes from the shore of Lake Ontario in the heart of beautiful Burlington. Enjoy proximity to the Burlington Performing Arts Centre, the Royal Botanical Gardens, and Conservation Halton. For business travelers, we're near major companies such as ABB, L3 Harris, Liebherr Holding GmbH, CN Rail, RTX/Raytheon Technologies, Suncor Energy, Boehringer Ingelheim, and the Billy Graham Evangelistic Association. Plus, the famed Niagara Falls is just a 50-minute day trip to the west. At Candlewood Suites, we're proud to be a pet-friendly hotel where you can bring your dog for the stay. Plus, you can take advantage of our other amenities, including free Wi-Fi, a pool, 24-hour laundry services, a fitness center, full-service restaurant, and a snack market open all day and night. Whether you're here for work or to explore local attractions, our hotel in Burlington, Canada, delivers everything you need for a comfortable and convenient stay.
 
Overall
3 out of 5
3 out of 5
Comfortable
By Wally from England
As I said it states breakfast included but not so we had to pay extra
Customer avatar
Posted by
onApril 30, 2025
Hi Wally,
Thank you for staying at our Candlewood Suites Burlington Conference Centre to host your stay. We appreciate you choosing us for your travel accommodation.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Our breakfast was not complimentary. Your concern has been documented and shared with the hotel management as a reference for improvement.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express of Naples conveniently located off of I-75, exit 101. The location allows our corporate travelers and vacationers easy access to our many Collier County attractions. The Naples hotel is 35 minutes south of SW (RSW) Regional Airport and minute’s away from the Naples Airport. You are only 5-25 minutes away from Olde Naples, North Naples, Golden Gate, Golden Gate Estates, Marco Island, Everglades City and Ava Maria . The hotel is also close to all the attractions such as the Everglades, Rookery Bay National Estuarine Research Reserve, Conservancy Nature Center, Audubon Corkscrew Swamp Sanctuary, Naples Botanical Gardens, Collier-Seminole State Park, Florida Sports Park, Picayune Strand State Forest, Naples Municipal Beaches and Fishing Pier, Tigertail Beach, Philharmonic Center for the Arts, Edison Community College Collier Campus. You will find several golf course from 3 to 5 miles away from the hotel. The Physicians Regional Medical Center and Hospital a short 5 minute drive from our hotel. Nearby the hotel we have many dining options and only minutes away from the upbeat downtown dining district. We offer free hot Express Start Breakfast, wireless high-speed Internet access. Unwind at the end of your busy day at our outdoor pool or use the 24-hour fitness center to get a complete workout. Make a reservation today at the Holiday Inn Express in Naples FL!
 
Overall
2 out of 5
2 out of 5
Disappointed
By Shev from Florida
Not what I expected. Service was very poor and limited amount of amenities no water in the room. Won’t be going back.
Customer avatar
Posted by
onApril 30, 2025
Hi Shev,
Thank you for staying at the Holiday Inn Express Naples South - Interstate 75. We appreciate your preference for IHG Hotels & Resorts for your travel needs.
We are committed to championing smart travel for everyone, and I am sorry to learn about your experience. I have shared your sentiments with our management team, and I am positive that they will look into this for improvement.
We hope to remain your trusted choice, as we are committed to making your experience worthwhile.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
voco® Lythe Hill Hotel & Spa is a historic country house hotel set in 22 acres of picturesque countryside. Whilst you’re here, relax and unwind at voco® Lythe Hill Hotel & Spa with one of our [ comfort zone ] treatments, or rejuvenate your senses in our leisure facilities. Where corporate meets country! Whether you're simply looking for a venue to host a business meeting or are wishing to impress your guests, we have everything you need and more, voco® Lythe Hill Hotel & Spa is always a great choice for your conference, meeting, team building and away days. The hotel is located just an hour from central London, 35 miles from Gatwick airport (LGW) and 10 minutes off the A3 motorway. Haslemere train station is 1.5 miles away, with frequent trains to London and Portsmouth.
 
Overall
3 out of 5
3 out of 5
Let down experience.
By Lady Sarah Day from Hampshire
The 3 course meal was incredible and the bed was very comfy. The room was spacious however the nkice from kitchen early doors was not expected and you can jear everything from 501 as it is above the bar.
The restaurant and bar staff were excellent. The chef was fabtastic, cooked the steak to perfection as well as iur poached eggs :)
The two gentlemen night staff were very helpful, it's a shame the day staff didn't know what they were doing.
Disliked · Check in was a mess, one new lady with an American accent was on her phone, and then told us we didn't have a booking. After searching for a few minutes her colleague came to help and then it took three people almost 10 minutes to find the booking. It sad because as soon as my title of 'Lady' was spotted they started to treat me differently, but that should not be the case. Everyone should be treated the same.
Definitely more training required on Reception/front of house.
The spa facilities were not as advertised. The sauna was not working and neither was the themed shower next door. Loose floor tiles by the pool and rust on the communal shower rails at the edge of the pool.
There are not set times for adults only.
We were unable to get am itemised print out upon check out as the new member of staff who was again, on her phone advised she had not had the training and this would be emailed to us to which it has not.
The grounds are looking tired and unfinished in places. A disappointing experience.
Customer avatar
Posted by
onApril 30, 2025
Hi Lady Sarah Day,
We appreciate your business with IHG Hotels & Resorts. Thank you for staying at the voco Lythe Hill Hotel & Spa.
We promise an experience that is distinctive and thoughtful. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel near Six Flags Great America and Naval Station Great Lakes Welcome to the Holiday Inn Express & Suites in Waukegan IL. We are less than 6 miles from Six Flags Great America and Naval Station Great Lakes . We welcome navy graduation participants and their families each week. Join us on graduation day for a luncheon to celebrate your graduates achievements. Don't forget to fuel up with our Express Start Hot Breakfast Bar before heading to the graduation or Six Flags Great America. Conveniently located within a 5-mile radius of local corporate offices, including Abbott Laboratories, Abbvie Inc, Cardinal Health, Amazon, and Medline. Our shuttle will even get you to and from the navy base on graduation day. Hours of operation are 6:15am-12:30pm on graduation days only, contact the hotel for reservations. Our hotel features newly redesigned breakfast bar and dining room. We also offer free WIFI, parking and hot breakfast . Our new fitness equipment comes equipped with personal TV's attached. Each guest room is equipped with a microwave, mini-refrigerator, Keurig coffee maker, 55" adjustable mount TV, plenty of electrical outlets and USB charging ports. Standard rooms feature a chaise seating area and our suites have a pullout sofa bed.
 
Overall
2 out of 5
2 out of 5
Great Location, Not So Clean
By IDK1 from Cincinnati, OH
We stayed 4 nights in a 2 Queen Bed Suite with a hide away bed in the couch. The location was perfect while attending Navy Basic Training as it was very close to Great Lakes Recruit Training Center. The staff was excellent, above average, very responsive. Our problem was that the room itself was not clean which made it difficult to sleep or relax. A Silverfish fell from the ceiling on my daughter the first night and we found another one by the fridge. The bathroom sink was dirty under the rim with black crud you could see in the mirror. We found dust bunnies along the base of the beds. Also, a trim piece of the baseboard stuck out and almost tripped over it. Finally the bed area has very limited outlets for charging phones and the USB ports were damaged and unable. With a good cleaning and maintenance the room would be great but we left with no intent to return to this location. There are two other HIEs nearby. We stayed in Libertyville for a previous graduation and would certainly chose that one if we needed to return.
Customer avatar
Posted by
onApril 30, 2025
Hi IDK1,
We appreciate you staying at the Holiday Inn Express & Suites Chicago North-Waukegan-Gurnee for your stay and taking the time to leave us feedback. I see you have been a Silver Elite member with IHG One Rewards since 2009, and we appreciate your loyalty.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated near the heart of Kyoto, Holiday Inn Kyoto Gojo is the perfect base for sightseeing and business. Nestled conveniently near the city’s lively centre, the Gojo district offers a calm retreat with its unmistakable charm, making it a preferred choice for travellers seeking comfort, accessibility, and an authentic Kyoto experience. With amenities like a rooftop public bath with a view of Kyoto Tower, and practical touches like our gathering and meeting spaces, Holiday Inn Kyoto Gojo is the preferred choice for travelers seeking comfort and convenience. Our open lobby is the perfect space for family gatherings, socializing with friends, or enjoying quiet “me time.” Let our Kyoto-loving team be your guide, offering heartfelt service for each guest. Let us help turn your Kyoto trip into a cherished memory. A journey from Gojo, from the heart—Holiday Inn Kyoto Gojo.
 
Overall
2 out of 5
2 out of 5
The cleanliness of the room was not satisfactory.
By Nuri
Although I didn’t even use the bathroom, I found several strands of hair scattered in multiple places. This left a very bad impression. I cannot recommend a hotel that does not clean its rooms properly.
Customer avatar
Posted by
onApril 30, 2025
Hi Nuri,
We appreciate you staying at the Holiday Inn Kyoto Gojo for your stay and taking the time to leave us feedback. I see you have been a Diamond Elite and Ambassador member with IHG One Rewards since 2007, and we appreciate your loyalty.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Leave Your Worries Behind at Our Allen, TX Hotel Decorated in welcoming modern decor with cool colors and crisp lighting. We've combined the sophistication of the office with the comforts of home to create a serene, calming atmosphere, equipped for productivity and most importantly, relaxation. Families can appreciate our hotel's location near Ball Parks such as Celebration Park, Allen Station Park, and Heritage Yards in Plano. We are also located near the new Delta Marriott, Watters Creek Convention Center. Holiday Inn Express & Suites® Allen, Texas hotel is an ideal location to host a meeting or banquet with 900 sq ft of well-appointed event space. You can remain connected with our free Wi-Fi access and a 24-hour business center. Families looking for Allen, TX hotels need look no further. Located in the heart of Texas, we are conveniently located near the Allen Event Center (8,600 seats), The Village at Fairview shops, and The Allen Premium Outlets where families can enjoy a day of shopping, all within a mile away. Whether you are here for business or leisure, our Allen, Texas hotel provides all the modern amenities you seek in a home away from home. Each morning, we offer a complimentary, hot breakfast to start the day right. We also have a sparkling, outdoor pool and whirlpool with a soothing waterfall, not to mention a fitness center so you can keep up with your daily routine. Reserve your room today!
 
Overall
1 out of 5
1 out of 5
Noise AC, smelly room and bathroom. .
By Honest#1 from Austin
AC made very high sound before the compressor stop 7/8 minutes. Both room and bathroom were very smelly. No exhaust fan in bathroom and elevator.
Customer avatar
Posted by
onApril 30, 2025
Hi Honest#1,
Thank you for staying at our Holiday Inn Express & Suites Dallas North East - Allen to host your stay. We appreciate you choosing us for your travel accommodation.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the heart of the White Mountains This hotel's cozy accommodations are set in the gorgeous White Mountains of New Hampshire, minutes from all that Mount Washington Valley has to offer. The Holiday Inn Express and Suites is across the street from Settler's Green Outlet Village, two miles to Downtown North Conway where you can experience unique shops, restaurants and visit the Conway Scenic Railroad. Storyland and Mt. Washington are only a short drive with beautiful scenery along the way! If you’re looking for outdoor adventure, the Saco River, Echo Lake State Park and the National Forest are only minutes away. Business guests seeking hotels in North Conway, New Hampshire appreciate convenient access to Memorial Hospital and businesses like Hunting Dearborn Int'l. Free hotel-wide, Wi-Fi access is provided, as is a 24-hour business center, so patrons have the resources they need on site. No matter what your itinerary, the free, hot Express Start Breakfast Bar ensures that you're ready to tackle the day. The glass-domed, heated pool and hot tub offers a relaxing escape. Let us make your stay a memorable one. Book today!
 
Overall
1 out of 5
1 out of 5
Terrible Experience
By Terrible Visit from Maine
This was the worst stay in a hotel in our lives. The room keys were so screwed up that a person came into our room when we were there. Then, several times we were not able to use our key if we left the room. Our complaints were brushed off and we were told that one of the reasons we couldn't use our key is that we might have put it next to our phone, which was not the case. We were also told not to have our key next to the coffee station. How do you get coffee and get back into your room without your key. The manager was not available and has never gotten back to us. We did not sleep well that night. WORST EXPERIENCE WE EVER HAD IN A HOTEL. We are long time members and should not be treated this way.
Customer avatar
Posted by
onApril 30, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express & Suites North Conway to host your stay. We appreciate you choosing us for your travel accommodation.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Located near the University of Toledo and Franklin Park Mall, the award winning Holiday Inn Express & Suites Toledo West combines modern comfort with top-notch amenities, and a convenient location. We offer easy access to attractions like the Toledo Zoo and the Toledo Museum of Art. Catch an exciting Toledo Mud Hens game or visit local shops and restaurants. Start your day with our complimentary Express Start™ Breakfast buffet, stay active in our 24-hour Fitness Center, and take a dip in our refreshing indoor pool. Take advantage of our meeting room and Business Center. At the end of the day, unwind in our spacious, modern guest rooms with thoughtful amenities including free parking and free Wi-Fi. Whether you’re here for business or leisure, we provide the perfect blend of relaxation and productivity to elevate your stay in Toledo.
 
Overall
1 out of 5
1 out of 5
Poorly educated staff
By Jayjay from Toledo West
Staff refused to add points to my account after advising they would after I spent 13+ nights at their facility. This is misrepresentation and unacceptable. I spent a lot of money at this facility and to have no points added to my account is just unprofessional. No one takes accountability. I don’t recommend this hotel and will NEVER return.
Customer avatar
Posted by
onApril 30, 2025
Hello Jayjay,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.