Comfort meets convenience at Holiday Inn Express Romulus/Detroit Airport with a free 24-hour shuttle service. One mile from Detroit Metropolitan Airport and a short 20-minute drive from downtown Detroit, our hotel is the ideal choice for a quick stopover or a family getaway. Make travel easy by taking advantage of our 8-and 16-day Park Stay Go Packages. Dive into the city's vibrant food truck scene, visit the Henry Ford Museum, explore Lower Huron Metropark, or catch a game at Ford Field. Start your day with our free Express Start™ Breakfast, stay active in our Fitness Center, and enjoy free Wi-Fi. At the end of the day, unwind in comfortable rooms with plush bedding and soothing Dove products. We’ll make your Detroit stay unforgettable!
The rooms are kind of dated. The general look of the hotel is fairly nice but when you go inside your room everything is late 1900's early 2000's. However, after a weekend of traveling, I was exhausted and nothing else mattered but getting some much-needed rest. So if that's the case for you, this hotel is perfect.
Posted byCorporate
onMay 1, 2025
Hi Tis I,
We appreciate your stay at the Holiday Inn Express Romulus / Detroit Airport. Thank you for choosing IHG Hotels and Resorts as your travel partner.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Our Ontario California hotel offers Free Wi-Fi, Free parking, an outdoor heated pool, hot tub, gym, and 24/7 Business Center. Less than a block from the Ontario Convention Center, the Holiday Inn Ontario Airport is also only 6 minutes from the Ontario International Airport (ONT).
Go shopping at Ontario Mills with more than 200 stores and restaurants or pay a visit to Ontario's oldest existing business, the Graber Olive House, home of the renowned Graber olives. Catch a local sporting event or concert at the Toyota Arena/Citizens Business Bank Arena with friends or take the family to the Cucamonga-Guasti Regional Park with over 150 acres of recreational activities. All less than 10 minutes from our Ontario hotel.
After a day of exploring, relax and unwind in our rooms featuring a flat screen TV, mini fridge, microwave, and Keurig coffee maker.
Additionally, our hotel boasts 5,000 sq. ft. of flexible meeting and banquet space with full-service catering and AV rentals for your next event, big or small.
I recently completed a four-night stay at this hotel, and regrettably, my experience fell far below expectations for a diamond member. Three significant issues marred this visit:
Water Quality Concerns: The tap water in my room consistently contained visible white floating particles/sediment throughout the four-day stay. This raised hygiene concerns and made daily use (drinking/showering) uncomfortable.
Missed Housekeeping Services: Despite pre-scheduling daily housekeeping through the front desk every morning, no cleaning staff ever entered the room. This lack of basic service persisted for all four days.
Broken Promises for Members: As a loyal diamond member, I was assured of complimentary breakfast during check-in. However, this perk was never provided. When I inquired at reception, staff offered "bonus loyalty points" as compensation – points which still have not been credited to my account (confirmed via app review).
Rating: (Would strongly advise management to prioritize service recovery protocols.)
Posted byCorporate
onMay 1, 2025
Hi gundamv3,
We appreciate your Diamond Elite membership with IHG One Rewards and thank you again for your stay with us at Holiday Inn Ontario Airport. We are committed to providing a memorable and inviting stay. I am sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
All the best,
Alice P Case Manager IHG Hotels & Resorts Service
The Holiday Inn Hotel Express Belém Ananindeua has the best cost benefit. It is located at the main entrance of Belém, near the Business Poles of Ananindeua, besides the fast access to the Hangar Convention Center (5KM), Belém Val de Cans International Airport (7KM), City Park (6KM), Mangueirão Olympic Stadium (6KM) and less than 11 km away, you can explore the center of Belém and its main tourist points, such as Theatro da Paz, Mercado Ver-o-Peso, Basílica de Nossa Senhora de Nazaré and Estação das Docas.
At the Hotel, you will relax in one of our comfortable rooms with queen or king size beds, cable TV, air conditioning, eletric kettle, hair dryer and iron for your convenience. And enjoy a delicious and varied breakfast as a courtesy to start the day. We also have a 24-hour Business Center, free Internet and wide parking lot, rooms for events, as well as a convenience store with food and beverage options and the facility of a gym.
Muito baixo do padrão médio IHG Holiday Inn Express
BySilviofromSão Paulo SP
Hotel estava em reforma. - Quarto oferecido, em andar imediatamente abaixo da reforma, apresentou ruído de obras às sete da manhã. - Água demora muito para aquecer e não passa de temperatura morna. - Ar condicionado soprando diretamente sobre a cama impossibilita seu uso.
Enjoy everything that São Paulo offers when staying at the Staybridge Suites São Paulo. Located in the modern Itaim Bibi district, our hotel is next to some of the best restaurants and bars in São Paulo. Our guests can enjoy the bustling nightlife of Itaim Bibi just steps from the hotel.
Secure your accommodation for the next events that will take place in São Paulo, such as concerts by The Weeknd, Bruno Mars and Iron Maiden, Primavera Sound Festival and CCXP 2024 fair.
We are surrounded by excellent shopping centers: Brascan Open Mall, an open air shopping mall on João Cachoeira Street, Iguatemi São Paulo Mall and JK Iguatemi Mall. For those looking for more tranquility, we are a short distance from Ibirapuera Park and Do Povo Park.
After a day exploring the city, relax in the comfortable accommodations at Staybridge Suites São Paulo, which range from 38 sqm to 80 sqm. Our inviting hotel in Itaim Bibi offers various services and benefits: breakfast included, parking included, an American kitchen in all rooms, an outdoor pool, gym, 24-hour Business Center and free Wi-Fi throughout the entire hotel. Our Família Castro Restaurant serves delicious options for breakfast, lunch and dinner.
We are pet friendly! Your dog or cat will be most welcome at Staybridge Suites São Paulo.
We look forward to making our São Paulo hotel your home away from home, at Itaim Bibi!
Fiquei extremamente desapontado com a minha estadia neste hotel 4 estrelas. Esta é a primeira vez que encontro condições tão ruins um hotel supostamente renomado.
- Box do banheiro: Com mofo e claramente mal conservado (como mostrado nas fotos).
- Estacionamento: Instruções confusas sobre como acessar meu estacionamento gratuito e válido.
Considerando a classificação do hotel, eu esperava muito mais, mas ele ficou bem aquém dos padrões básicos de limpeza e manutenção.
Holiday Inn Express® Hotel near San Juan’s Cruise Port
Allow our hotel's location in the exclusive Condado area to be the starting point to your San Juan experience. The Holiday Inn Express® San Juan Condado Hotel is a few blocks away from Condado Beach, luxury stores and a variety of restaurants.
Our convenient location near San Juan Cruise Port allows you to enjoy the area a few days before or after boarding your cruise. You can have fun in the sun at La Ventana del Mar Park and enjoy nightlife in Condado, within walking distance of the hotel. Visit Old San Juan and experience over 500 years of history, or go to Casa Bacardi tour and enjoy rum tasting.
We are also very close to both Isla Grande and Luis Muñoz Marin International Airports; and less than ten minutes away you will find Puerto Rico Convention Center.
Start your day with our free-of-charge Full Breakfast. Coming back from a day out, relax in the outdoor pool and whirlpool tub, or go for a workout in the 24-hour Fitness Center. Guests can stay connected in the Business Center with recently updated free high-speed Wi-Fi Internet access.
Overall meh. We didn’t hate it, but the quality of this one compared to other holiday inns was not as good. We did get good service, and the linens of the bed were good. Which was the saving grace of this rating.
Posted byCorporate
onMay 1, 2025
Hi KT08,
Thank you for staying at our Holiday Inn Express San Juan Condado and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G. Case Manager IHG Hotels & Resorts Service
So you have made it to Marylebone
That’s voco London - Marylebone, of course.
The voco® London – Marylebone is a delightful boutique hotel in London; perfectly placed in the heart of Marylebone village, one of London’s most vibrant and fashionable neighbourhoods with its unique blend of independent shops and boutiques, restaurants and cafes.
This stylish hotel is just a short walk from the bustle of Marylebone High Street, where you can immerse yourself in the village vibe on the picturesque cobblestones of Marylebone Lane, surrounded by period architecture and attractive green spaces.
Our 93 stylish and well-appointed bedrooms have been designed with your comfort in mind, combining thoughtful voco® touches with modern amenities at every turn. Smart TVs, sensor lighting and blackout blinds allow you to retreat from the hustle and bustle of the city, and kick back, relax and re-charge
No matter how you plan to fill your day when you stay with us, the welcome will always be warm voco welcome.
Location very convenient, clean room, friendly staff. However, due to a combination of a loud next door neighbour and very thin walls, sleep was very challenging.
Posted byCorporate
onMay 1, 2025
Hi Lf1225,
Thank you for staying at our voco London Marylebone for your travel needs and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
While I am glad you found our hotel in a great spot and were satisfied with the service received, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G. Case Manager IHG Hotels & Resorts Service
So you have made it to Marylebone
That’s voco London - Marylebone, of course.
The voco® London – Marylebone is a delightful boutique hotel in London; perfectly placed in the heart of Marylebone village, one of London’s most vibrant and fashionable neighbourhoods with its unique blend of independent shops and boutiques, restaurants and cafes.
This stylish hotel is just a short walk from the bustle of Marylebone High Street, where you can immerse yourself in the village vibe on the picturesque cobblestones of Marylebone Lane, surrounded by period architecture and attractive green spaces.
Our 93 stylish and well-appointed bedrooms have been designed with your comfort in mind, combining thoughtful voco® touches with modern amenities at every turn. Smart TVs, sensor lighting and blackout blinds allow you to retreat from the hustle and bustle of the city, and kick back, relax and re-charge
No matter how you plan to fill your day when you stay with us, the welcome will always be warm voco welcome.
Couldn't stay and had to check out due to heat in the room. Staff didn't care and no refund despite not being able to provide contracted service. I'm now taking action against the property. This is not worthy of the IHG name
Posted byCorporate
onMay 1, 2025
Hi Carl,
I appreciate you being one of our valued IHG One Rewards Diamond Elite and Business Rewards members. Thank you for staying at our voco London Marylebone for your travel needs and for sharing your feedback.
We always want to offer top-notch service and accommodations. I'm sorry to learn about your experience. I have reviewed your previous communication with our customer care team. Our hotel also responded and advised that they contacted you about the matter. I have shared your comments with our hotel management team to serve as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Kind regards,
Glaiza G. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites® Indianapolis West Airport Area. We are conveniently located at exit 13 off I-465 and only minutes from I-74, I-70, I-65 and I-69. The hotel is only 10 minutes from the Indianapolis International Airport (IND) and offers a complimentary airport shuttle for our guests 24 hours daily. The Holiday Inn Express & Suites® Indianapolis West hotel is only a short drive to Riley Children’s Hospital, IU Medical Center and Methodist Hospital as well as many major Indianapolis businesses including Allison Transmission, UTC/Carrier, Rolls Royce, Fed Ex, Marathon, Praxair, Wellpoint, PepsiCo, Amazon and many others. Indianapolis offers many attractions for out-of-town guests and our hotel provides ideal access to Indianapolis Motor Speedway, Circle Centre Mall, Lucas Oil Stadium, Bankers Life Fieldhouse and downtown Indianapolis for dining experiences. Visit the Children’s Museum of Indianapolis and White River State Park attractions like the Indianapolis Zoo & Gardens, NCAA Hall of Champions, Indiana State Museum and Eiteljorg Museum. Whether you’re in Indianapolis for business or leisure, our hotel offers a fresh new look combined with Hoosier hospitality. Begin each day with our complimentary hot breakfast and relax in the evenings in one of our cozy guest rooms or suites. You’ll be satisfied knowing you stayed with us.
After a fun (and exhausting) day at the Children’s Museum, my family and I arrived at the hotel with plans to wind down, grab some food and enjoy the pool. My 1 year old was ready for a nap, and my 8 year old was ready to spend the evening at the pool.
Unfortunately, our experience turned sour before we ever made it to the room.
Upon check-in, I wasn’t greeted warmly, or really at all. Jess, the employee assisting me, informed me the pool was under construction (a surprise to us). I asked if we could be moved to a nearby location with a working pool, but she refused to help. When I requested to speak to a manager, she bluntly responded, “That’s me,” and then told me to call customer service if I wanted help.
Customer service, thankfully, was fantastic but it took 4 calls to get through. The representative I spoke with was helpful and kind, even reaching out to the hotel on my behalf. Unfortunately, Jess was just as unpleasant with him as she had been with me after ignoring the phone when he had called the first time. She was standing at the front chatting loudly about me with the lady that was coming in for the evening shift letting the phone ring.
In the end, we had to rebook at another hotel and pay an additional $180 out-of-pocket on top of losing the points we used for the original booking. Pool or no pool, we weren’t going to stay after that kind of treatment. Hospitality should start at the front desk, not end there.
Posted byCorporate
onMay 1, 2025
Hi Dako,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Welcome to our tropical getaway on the Space Coast! Our convenient, clean, and friendly Cocoa, Florida hotel is right next to the Space Coast Convention Center and minutes from the beach and Cocoa Village. Whether you’re here to explore sunny Florida or hop on a cruise with friends, our hotel is a welcoming spot to anchor yourself.
Our warm, welcoming staff will make you feel at home the minute you walk through our doors. You’ll be within easy reach of the Space Coast’s best attractions, from the Kennedy Space Center to Port Canaveral. There’s plenty to enjoy right here at our hotel, too, from free breakfast every morning to our convenient Park and Cruise package, which must be booked in advance.
When the weather gets hot, enjoy a dip in our outdoor pool and whirlpool spa. Head to our 24/7 fitness center for a quick workout. Relax and rejuvenate in your plush bed and sparkling-clean bathroom.
We can't wait to welcome you to our corner of the Space Coast!
We stayed at this hotel for one night with our son’s baseball team. When I got into the shower I noticed feces on the inside of the shower curtain. I took a video and went down to the front desk to show them. She offered to change the shower curtain and give us a late check out at 2pm for free. lol. We could shut this place down with one call to the health department. Absolutely disgusted and disgusting.
Posted byCorporate
onMay 1, 2025
Hi Campbell5,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
A Times Square South Hotel in the Heart of Midtown NYC
You are a part of it all when you "Stay Smart" at the Holiday Inn Express Manhattan Times Square South on 36th Street which is centrally located in the heart of midtown. You are steps away from fabulous shopping and famous landmarks.
Business travelers are minutes away from the offices of Macy's, Marsh and McLennan, Amazon, Google, JP Morgan Chase, On Deck Capital, and McGraw Hill. All are within walking distance of our location in Manhattan near the Empire State building and Times Square. Our hotel's guests can stay productive in our 24-hour Business Center with copy, fax, printing and computer services as well.
The possibilities are endless, see a Broadway play, visit the Modern Museum of Art, browse the shops on Sixth Avenue or enjoy the sites from the Empire State Building, the Holiday Inn Express Manhattan Times Square South hotel on 36th Street is located near the best of Manhattan and Times Square. Our hotel's guests can go skating at Rockefeller Center, stroll in Central Park or Bryant Park or take an evening cruise around New York City.
You'll take delight in magnificent skyscraper 'City-Views', our impeccable customer service and complimentary amenities. Take advantage of our free wifi and standard hot breakfast! With a brand you can trust, we'll indulge you with a very enjoyable experience!
Dirty bedding, rude staff on bringing it to their attention. Didn't even apologize.
ByAgentjames86fromDenver, CO
Great location, but not clean. Checked in, went to go to sleep and saw stains on the comforter, sheets and pillowcases. Asked the woman at the front desk for someone to change my bedding. She was extremely rude about it like I was making her job difficult.
Posted byCorporate
onMay 1, 2025
Hi Agentjames86,
Thank you for staying with our Holiday Inn Express and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Platinum Elite member. Thank you for your loyalty since 2014 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J. eMedia Coordinator IHG Hotels and Resorts Service