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- First review commentFebruary 14, 2017
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Located just minutes from the South Rim, The Squire at Grand Canyon – A Holiday Inn Resort offers unmatched access to Grand Canyon National Park and nearby attractions like Papillon Helicopter Tours, Buck Wild Hummer Tours, and Roadrunner E-Bikes. Perfect for adventurers and sightseers, our resort is your ideal base for exploring one of the world's greatest wonders.
With 5,000 sq ft of versatile meeting space, our resort is perfect for corporate retreats, weddings, and reunions. Combine professional facilities with the natural beauty of the Grand Canyon to create an event that’s as memorable as the location itself.
After a day of exploring or meetings, indulge in a variety of on-site dining options. Savor upscale meals at Desert Lounge & Grill, start your day with hearty breakfasts at Canyon Room, or unwind with pub-style favorites and craft cocktails at Squire Pub + Social, where the lively atmosphere invites relaxation and connection. For a more casual experience, enjoy poolside bites at Watertower Pool & Patio.
Enjoy top-notch amenities, including indoor and outdoor pools, year-round hot tubs, a fitness center, and family entertainment like bowling, an arcade, and lawn games.
At the end of an adventurous day, relax in modern rooms designed for ultimate comfort and convenience. Enjoy a stay that is moments from the South Rim and miles from ordinary.
Overall
3 out of 5
Location was only plus
By Kaye
from Texas
If you need a room close this is your place. Otherwise save your money. I’ve stayed at 2 stars that were like this. Rooms were not comfortable and were dated. Bed was hard. Just did not like room at all. Staff was ok
Posted byCorporate
onMay 2, 2025
Hi Rhonda,
Thank you for your honest feedback. We’re glad the location was convenient for your needs and appreciate your note on the staff. However, we’re sorry to hear that the room and overall comfort didn’t meet expectations. Guest comfort is a priority, and your comments about the bed and room condition will be shared with our team as we work toward improvements. We hope to have the opportunity to offer a better stay in the future.
- The Staff at Holiday Inn Resort Grand Canyon
0points
0of 0voted this comment as helpful.
The Holiday Inn Express® Mexico Airport hotel is the best option for both business and leisure travelers due to its excellent location near Terminals 1 and 2 of the Airport. Within a short distance of the hotel, you will find the Palacio de los Deports, the Alfredo Harp Helú Stadium, the GNP Stadium and the Autódromo Hermanos Rodríguez. Enjoy concerts like Linkin Park,Kygo,Aespa,Justin Timberlake,C-KAN,Tri,Twenty One Pilots,Miranda,Chayanne,EDC,Justice,Vive Latino, Romance Fontaines,Shakira,Oliva Rodrigo, Empire Of the Sun, Stray Kids, Romance, Champion League LMB,Hombres G,Marco Antonio Solis,Smtown, Paulo Londra,Tecate Emblema,Latin Mafia,Nascar México,Bumbury,Enjambre,Estramboticos,Maluma,Kylie Minogue, Reels B, Duki,Oasis, Ghost,Coldplay,F1,Corona Capital , Flow Fest.
Overall1 out of 5
Pésima experiencia las últimas 2 veces que me he quedado en este lugar.
By Sun Mirae
Pésima experiencia las últimas 2 veces que me he quedado en este lugar.
Elegí el hotel por la ubicación cercana al Estadio GNP, pero me arrepentí al momento de querer hacer check-in porque me dijeron que estaban entregando habitaciones de acuerdo al orden de llegada y que había gente esperando desde en la mañana. Toda la sala de espera de recepción y parte del comedor estaban ocupados con gente esperando. Al final esperé 2 horas y media para que me entregaran habitación.
La vez anterior que elegimos este hotel mi esposo encontró un insecto (vivo) en la cama. Afortunadamente nos pudieron cambiar de habitación pero quedamos con la sensación de que había insectos en todos lados.
Después de estas 2 experiencias buscaré alojarme en otros lugares a partir de ahora.
Elegí el hotel por la ubicación cercana al Estadio GNP, pero me arrepentí al momento de querer hacer check-in porque me dijeron que estaban entregando habitaciones de acuerdo al orden de llegada y que había gente esperando desde en la mañana. Toda la sala de espera de recepción y parte del comedor estaban ocupados con gente esperando. Al final esperé 2 horas y media para que me entregaran habitación.
La vez anterior que elegimos este hotel mi esposo encontró un insecto (vivo) en la cama. Afortunadamente nos pudieron cambiar de habitación pero quedamos con la sensación de que había insectos en todos lados.
Después de estas 2 experiencias buscaré alojarme en otros lugares a partir de ahora.
Posted byCorporate
onMay 2, 2025
Buen día Sun Mirae,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Mexico Aeropuerto para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
It is a pleasure to welcome you to the Holiday Inn Express & Suites Monterrey Valle . Located in the financial center of San Pedro Garza Garcia , the hotel is a close neighbor to many companies, offering easy access to Cemex , Vitro , Gruma , Sigma Alimentos , Banorte , BBVA , and Santander . Corporate rate programs are available to many companies that are eligible to earn IHG Rewards Club points.
A 24-hour Business Center is available for your convenience. We are located near the exclusive shopping centers of the area such as Fashion Drive and Plaza Fiesta San Agustin . Our team is fully committed to offer a wide range of services to make our guests experience truly enjoyable. Our friendly staff is pleased to serve and offer recommendations on superb restaurants, lounges, nightlife activities, upscale galleries, and shops - all within walking distance of the hotel.
Start your day with the complimentary Express Start breakfast . Take advantage of our fully equipped Fitness Center from 06:00 to 23:00 hr. Enjoy our complimentary wireless high-speed Internet while relaxing on the outdoor patio. We want you to enjoy every day of your stay, so we commit to offer the best service.
Overall1 out of 5
PESIMO
By GGAL
tuve una estadia de 12 dias por un evento al que debiamos asistir.
Un dia coincidi con otra persona del grupo en el que ibamos en recepcion y se quejaba de la limpieza de su cuarto, a lo que yo me sume y dije que habian dejado una lata de refresco vacia y la tapa de la hielera sucia en mi habitacion.
Al dia siguiente salimos muy temprano y regresamos a las 2 de la tarde, la habitacion no estaba hecha y llame a recepcion y quedaron de enviar a alguien en 15 minutos, pasaron 45 y no aparecio nadie. Baje a recepcion y la genente Jenny me dijo que no me llenaban el ojo que ya me habia quejado y que me fuera del hotel. le pidio a su compañero de front desk que me devolviera mi dinero (aun nos quedaba 1 semana entera ya pagada) super grosera y altenera, en lugar de resolver y dar buen servicio.
La persona encargada del servicio a los cuartos intervino y se disculpo por tan mala atencion y nos envio a alguien para la limpieza de la habitacion.
Cualquier cosa buena que pudiera tener el hotel con la pesima y grosera actitud de su gerente se hechan a perder y por supuesto, ni lo recomiendo ni volveria.
Un dia coincidi con otra persona del grupo en el que ibamos en recepcion y se quejaba de la limpieza de su cuarto, a lo que yo me sume y dije que habian dejado una lata de refresco vacia y la tapa de la hielera sucia en mi habitacion.
Al dia siguiente salimos muy temprano y regresamos a las 2 de la tarde, la habitacion no estaba hecha y llame a recepcion y quedaron de enviar a alguien en 15 minutos, pasaron 45 y no aparecio nadie. Baje a recepcion y la genente Jenny me dijo que no me llenaban el ojo que ya me habia quejado y que me fuera del hotel. le pidio a su compañero de front desk que me devolviera mi dinero (aun nos quedaba 1 semana entera ya pagada) super grosera y altenera, en lugar de resolver y dar buen servicio.
La persona encargada del servicio a los cuartos intervino y se disculpo por tan mala atencion y nos envio a alguien para la limpieza de la habitacion.
Cualquier cosa buena que pudiera tener el hotel con la pesima y grosera actitud de su gerente se hechan a perder y por supuesto, ni lo recomiendo ni volveria.
Posted byCorporate
onMay 2, 2025
Buen día GGAL,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Monterrey Valle para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Servic
Case Manager
IHG Hotels and Resorts Servic
0points
0of 0voted this comment as helpful.
Nestled in the automotive and manufacturing district, just eight kilometers from Plan de Guadalupe International Airport, voco™ Saltillo merges industry and culture. Near the American Sports Center, FCA assembly plants, and key industrial parks, our lifestyle hotel is your gateway to downtown Saltillo. From a meeting space and business center to free Wi-Fi and gym, we promote productivity and relaxation. Easily explore top attractions like the Desert Museum, Plaza Villa Alta, and Bosques de Monterreal. Unwind at our indoor pool, savor all-day dining at our onsite restaurant, and enjoy the comforts of home in our new, spacious suites with kitchenettes and thoughtful amenities. Stay and play at voco™ Saltillo!
Overall3 out of 5
Falta de atencion
By Alex
from Mexico
Tardan mucho en el proceso del check in, tuvieron varios problemas desde que realicé mi reserva, la puse como King y me dieron queen, se escuchaba mucho ruido en mi habitación, marcaba a recepción y nadie respondía, su personal es muy amable pero tienen fallas técnicas que no le corresponden a sus empleados y los hacen cargar con ellas, la verdad volvería solamente porque los recepcionista son muy amables, pero por confort no lo haria
Posted byCorporate
onMay 2, 2025
Buen día Alex,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Voco Saltillo Suites ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Enjoy beautiful views of the sea from this Beachfront Hotel
Located besides the sea, at the Holiday Inn® Veracruz Boca del Río Hotel you can enjoy the beach and discover the city while easily fulfilling any business commitments you have.
Situated half a block from the intersection of Adolfo Ruíz Cortines and Las Américas Avenues, you will have easy access to Veracruz International Airport, the World Trade Center Veracruz and Downtown. Go shopping within walking distance at Plaza Sol, Plaza Las Américas and Plaza Andamar Further out, explore the Historic Center, go to the Veracruz Aquarium or shop local art at the crafts market.
Have fun in the sun on our beach and swimming in our outdoor pools while enjoying our beautiful gardens and fountains, or relax in the indoor pool. Keep up your workout routine at our Fitness Center, work from our Business Center and stay in touch with your family with complimentary Internet access throughout the hotel.
Overall3 out of 5
Buen hotel pero Falta Actitud de Servicio
By Yamilet
El hotel es cómodo y agradable, las habitaciones son bastante buenas. El único detalle es la actitud de servicio del personal, tanto en recepción como en área de albercas. No sonríen y son un poco apáticos.
Posted byCorporate
onMay 2, 2025
Buen día Yamilet,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Veracruz Boca del Rio para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad. Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Located in the Northwest Suburbs of Chicago, near major highways and the Metra train station, Holiday Inn & Suites Chicago-Carol Stream (Wheaton) offers easy access to local attractions, businesses, and Downtown Chicago. We are minutes from Wheaton College, DuPage County Fairgrounds, DuPage County Courthouse , and Northwestern Medicine Central DuPage Hospital. Nearby corporate offices include Eaton, Illinois Tool Works, and TW Metals.
Enjoy local brews and burgers at our on-site restaurant, Burger Theory. Relax in our large indoor pool and whirlpool, stay active in our Fitness Center, and unwind in spacious guest rooms or suites with fully equipped kitchenettes. Free Wi-Fi throughout your stay. A warm welcome awaits!
Overall2 out of 5
Noise and Poor Service
By DanL
On 2 of our 3 nights there were loud conversations into the wee hours (past 1am) in various rooms on our hallway. We called down to the desk the first night and shortly after the noise dissipated (not sure if the call did anything, however). The second night we had to call twice and walk down the hallway to identify the two different rooms where the noises were coming from and let the front desk know.
After calling a second time and being told security was notified I had walked down the hall a few minutes later at 1:45am to find the "security" person was sitting on a couch at the end of the hallway watching videos on his phone. When prompted the young man did go to one of the rooms and knock. But while he knew the other room was loud, he walked right past their door for some reason.
Eventually the noise subsided.
Notified the desk the next morning and they said they'd follow up. 4 days later no follow-up.
Posted byCorporate
onMay 2, 2025
Hello DanL,
Thank you for being a Silver Elite member of IHG One Rewards and for choosing to stay at the Holiday Inn & Suites Chicago-Carol Stream (Wheaton).
We strive to offer friendly and responsive service. I’m sorry to hear about your experience. I appreciate you sharing your concern with us. I have forwarded your feedback to the hotel management, and I’m confident they will use it to enhance our services.
We can’t wait to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Seattle Hotel Near the Sea-Tac Airport
Welcome to the convenience and comfort of the Holiday Inn Express® & Suites Seattle Sea-Tac Airport hotel. We are conveniently located one mile from the Seattle - Tacoma International Airport (SEA) and provide a free Sea-Tac airport shuttle for all our guests. Our Sea-Tac hotel has your transportation needs covered. We offer a free local area shuttle and you will find the Angle Lake Station within easy walking distance of our hotel. If you are here for a cruise, we can set up transportation upon check in.
Our hotel's not only near the Seattle Airport, but also just minutes from a variety of fantastic downtown Seattle attractions. From Westlake Center to Pacific Place, shopping destinations abound around the area. Be sure to check out the Pike Place Market and the famous Space Needle in downtown Seattle. Don’t miss a chance to enjoy the outdoors, Angle Lake Park and Tyee Valley Golf Course are both a 2-minute drive away.
When lodging with us at the Holiday Inn Express® & Suites Seattle Sea-Tac Airport hotel, you can take advantage of our fitness center, convenience store, as well as a free hot breakfast each morning. Our Business Center lets you print documents and boarding passes, and there is complimentary Wi-Fi throughout the entire hotel. If you're planning a meeting or event, you'll be glad to know we offer 1,068 sq ft of meeting space and on-site catering services.
Overall2 out of 5
Worst one Yet
By Carisa
from Kansas
Honestly I have stayed at Holiday Inns for the majority of my hotel stays. This was was the worst one. The breakfast was extremely poor, and this was the most expensive one yet too! The airport shuttle was super confusing and the staff was not helpful in this. I called and they said to go to floor three which I did and they said do you see a sky bridge and I said no and the guy said that's weird, and then said to call when I find it. The rooms were janky, and the bathroom was dirty. The door on the bathroom was so loud when it slid which I feel was distrustful to other guests. Also the light kept shutting off during showers.
Another thing I did not appreciate was the night time people said that the airport shuttle I only needed to come down and say I needed it and it would be there in 10 mins, however it actually only runs every 30 minutes. As you know SeaTac is busy and that 30 minutes could make or break you catching a flight.
Posted byCorporate
onMay 2, 2025
Hello Carisa,
Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.
We appreciate you as our Silver Elite members of IHG One Rewards, and thank you for staying at the Holiday Inn Express & Suites Seattle-Sea-Tacoma Airport.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Create memorable moments in our newly renovated rooms and the people who truly matter the most at Holiday Inn & Suites Manila Galleria. Our strategic central location is adjacent to Mandaluyong, Pasig, San Juan and Taguig which provide guests with quick access to Manila's top dining, shopping, leisure, tourist and business destinations. Our hotel is adjacent to Robinsons Galleria mall, 35 minutes away from Ninoy Aquino International Airport, 15 minutes away from Bonifacio Global City via BGC-Ortigas Center Link, and just a few minutes from Ortigas' thriving business and commercial district .
Uniquely designed to provide the brighter side of travel for all, Holiday Inn & Suites Manila Galleria is a top choice to spend time with the entire family, couples on vacation, solo explorers, and individuals and groups travelling for business meetings and conferences. Stay in any of our 285 well-appointed, newly renovated Guest Rooms, and largest Suites in Ortigas with complimentary Wi-Fi and other amenities to ensure a memorable experience with friends, family, and colleagues. Have fun by the pool, sit back and relax at the Spa, work out in our 24-hour Fitness Centre, spend quality time with your kids in our Outdoor Pool or relish a delicious breakfast at the restaurant. Best of all, Holiday Inn & Suites Manila Galleria is where Kids Stay and Eat Free .
Overall3 out of 5
Comfortable pillows
By Tines (Tayns)
from Wisconsin
It is fine, i usually reserve this hotel beacause it is close to my house
Posted byCorporate
onMay 2, 2025
Hello Tines (Tayns),
Thank you for sharing your honest feedback. I’m glad to hear that the property’s convenient location near your place and comfortable pillows were a positive aspect of your stay. I’ve passed along your comments to our local team, and this will serve as an opportunity for improvement and a guide for future enhancements of our service.
We appreciate you as a Platinum Elite member of IHG One Rewards and for choosing to stay at the Holiday Inn & Suites Manila Galleria.
We hope to have the honor of hosting you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Gain a unique perspective on the kaleidoscopic culture of Shibuya from high above the frenzy of the urban jungle.
Hotel Indigo Tokyo Shibuya refines the eclectic essence of the neighbourhood into an inspiring experience that energises your creativity, celebrates diversity, and takes the artistry of the neighbourhood to new heights. From this sanctuary in the sky, savour spectacular culinary masterpieces, stare out from the terrace at city streets that never stay the same, and contemplate the carefully curated selection of art, design, and music. With an exceptional team delivering exceptional service, Hotel Indigo Tokyo Shibuya elevates your experience of this world-famous district to an entirely different level.
Overall3 out of 5
Constructive Review For Convenient Hotel
By Ang AP
from Jakarta
I recently stayed at Hotel Indigo in Shibuya, and while there were some positive aspects to my visit, I am not satisfied with the overall experience, particularly regarding the treatment of IHG Rewards Club members.
**Location:**
The hotel is ideally located in the vibrant Shibuya district, making it convenient for shopping, dining, and exploring popular attractions like the Shibuya Crossing. It’s just a short walk from public transport options, which is a major plus.
The hotel is ideally located in the vibrant Shibuya district, making it convenient for shopping, dining, and exploring popular attractions like the Shibuya Crossing. It’s just a short walk from public transport options, which is a major plus.
**Ambiance and Design:**
The hotel features a modern and artistic design that captures the spirit of Shibuya. The common areas are colorful and visually appealing; however, some parts felt a bit dated and could use some upkeep.
The hotel features a modern and artistic design that captures the spirit of Shibuya. The common areas are colorful and visually appealing; however, some parts felt a bit dated and could use some upkeep.
**Rooms:**
My room was reasonably comfortable, though I expected more for the price given the hotel's brand reputation. While it had a nice view of the city, the space felt somewhat cramped, and the bathroom wasn't as luxurious as I had hoped.
My room was reasonably comfortable, though I expected more for the price given the hotel's brand reputation. While it had a nice view of the city, the space felt somewhat cramped, and the bathroom wasn't as luxurious as I had hoped.
**Amenities:**
The amenities were somewhat lackluster. The fitness center was small, and the rooftop terrace have a nice view of surrounding Shibuya, as well as Shibuya Crossing.
The amenities were somewhat lackluster. The fitness center was small, and the rooftop terrace have a nice view of surrounding Shibuya, as well as Shibuya Crossing.
**Service:**
This is where I was particularly let down. As an IHG Rewards Club member, I anticipated a certain level of recognition and benefits. Unfortunately, I felt overlooked during my stay. There was no acknowledgment of my status at check-in, and I did not receive the perks typically associated with being a member, such as room upgrades or complimentary late checkout. The staff was friendly but seemed unaware of the loyalty program’s benefits, which was disappointing.
This is where I was particularly let down. As an IHG Rewards Club member, I anticipated a certain level of recognition and benefits. Unfortunately, I felt overlooked during my stay. There was no acknowledgment of my status at check-in, and I did not receive the perks typically associated with being a member, such as room upgrades or complimentary late checkout. The staff was friendly but seemed unaware of the loyalty program’s benefits, which was disappointing.
**Conclusion:**
Overall, my stay at Hotel Indigo Tokyo Shibuya was average, marred by a lack of recognition for IHG Rewards Club members. The prime location and trendy design are great, but the room quality, amenities, and service leave room for improvement. I recommend this hotel for its location, but as a loyal IHG member, I might consider other options that better acknowledge and reward loyal guests on my next visit to Tokyo.
Overall, my stay at Hotel Indigo Tokyo Shibuya was average, marred by a lack of recognition for IHG Rewards Club members. The prime location and trendy design are great, but the room quality, amenities, and service leave room for improvement. I recommend this hotel for its location, but as a loyal IHG member, I might consider other options that better acknowledge and reward loyal guests on my next visit to Tokyo.
Posted byCorporate
onMay 2, 2025
Hello Ang AP,
Thank you for sharing your honest feedback. I’m glad to hear that the property’s convenient location near popular attractions like the Shibuya Crossing was a positive aspect of your stay. I am sorry for the experience. I’ve passed along your comments to our local team, and this will serve as an opportunity for improvement and a guide for future enhancements of our service.
We value you as a Platinum Elite member of IHG One Rewards and sincerely appreciate your choice to stay at Hotel Indigo Tokyo Shibuya.
We hope to have the honor of hosting you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Freshly renovated and stay Inspired at the Holiday Inn Express® Harrisburg NE. The hotel's Hershey-Harrisburg area location lets travelers experience the best of central Pennsylvania from a convenient location. Families love being minutes from Hersheypark. Chocoholics will love visiting Hershey's Chocolate World. Tanger Outlets at Hershey offers world-class shopping for all ages and all interests. Visit the Giant Center, home to the Hershey Bears, for hockey games and for other entertainment. Hotel is close to downtown Harrisburg. Hollywood Casino at Penn National Race Course is minutes away, Gettysburg Battlefield and Amish Country Lancaster are just a short drive away.
Business travelers visiting Harrisburg-Hershey will appreciate the hotel's convenient amenities like free high-speed wireless Internet access, Business Center
The Hershey Foods, Milton Hershey School, Penn State Hershey Medical Center & College of Medicine and other area businesses are also minutes away.
No matter your reason for visiting the Harrisburg - Hershey area, start your day at the free, hot Express Start Breakfast Bar, featuring cinn-a-bon cinnamon rolls and other hot items. Relax in the indoor, heated pool or work up a sweat in the 24-hour Fitness Center.
For comfort, convenience & outstanding customer service choose this Holiday Inn Express® Harrisburg NE hotel.
Overall3 out of 5
Booked double queen room for family of 4, but got king room
By NeoPaxSinica
from Sterling, VA
Basically what the title states. We checked in at 9pm, wasn't told anything about our room being changed until we found out for ourselves. When I confronted the front desk, was told the rates for the two rooms are the same, and since we checked in "late", they basically gave away what was supposed to be our room, despite the fact that the reservation was already paid for.
Wasn't offered a cot, but was told the next day that cots were available, but wasn't offered because I didn't ask. Eventually they moved us to a double queen room after 11am the next morning.
As far as the rooms themselves were concerned, the king bed room on the first night was next to the one and only noisy elevator in the hotel. AC unit was kinda loud and made some funny noises during periodic spin up. Bathroom, while clean, could use some renovating. The 2nd room we were moved to was much better overall. Didn't have most of the problems experienced in the first room. We did find fried food crumbs under a bed corner though.
Posted byCorporate
onMay 2, 2025
Hello NeoPaxSinica,
Welcome to the future of travel, where ease meets innovation. I am sorry to learn about what happened during your stay. I have sent you a private message to discuss this in detail. I hope you read it when it's most convenient for you.
We appreciate you staying at the Holiday Inn Express Harrisburg Interstate 81-Hershey. Thank you for being a Platinum Elite member of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.