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    February 14, 2017
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    May 5, 2025
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Corporate's Review Comments
 
Our Lynwood Hotel's Positioned Near Seattle and Alderwood Mall The Holiday Inn Express Seattle-Lynnwood hotel not only places you within easy driving distance of the vibrant and energetic downtown area of Seattle, but also near the Pacific Northwest's most popular attractions. Our hotel's location in Lynnwood, WA is in close proximity to businesses like Boeing, Microsoft, IBM and AT&T , and there is a 400-square-foot meeting room, so you can host any type of event. Staying in touch with the office is simple thanks to the on-site business center at our hotel's property. Lynnwood is home to Alderwood Mall , which offers a fantastic shopping experience including The American Girl Store . After spending the day searching for a great deal, enjoy a meal at the Old Spaghetti Factory. Be sure to take the time to visit the Space Needle or to tour Future of Flight: Aviation Center and Boeing Tour. And, of course, you should be sure to make the drive into Seattle to browse through the famous Pike Place Market, which is within easy driving distance of our hotel's location. While in Lynnwood, WA, start your day off the right way with our complimentary, hot Express Start Breakfast Bar. We also offer free high-speed, wireless internet access throughout our facilities, so you can stay connected to family and the office. Our hotel's amenities in Lynnwood, Washington include an on-site Fitness Center, a whirlpool and an indoor pool, too.
 
Overall
1 out of 5
1 out of 5
No hot tub
By S. Nich from BRC, UT
Despite showing a hot tub in their pictures on the website, there is NO hot tub at the Lynnwood location. We had 7 people and booked 3 rooms for multiple nights with the expectation of hanging out in the hot tub every evening. Very disappointed! Will not return! I did try and call and confirm in person prior to booking but it rings and rings then kicked me to a voicemailbox that is full then hangs up on you.
Customer avatar
Posted by
onMay 2, 2025
Hi S. Nich,
Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the Holiday Inn Express & Suites Seattle North-Lynnwood.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. I shared your feedback with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to hosting you again.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A multi-award-winning purpose-built hotel in Fleet, Hampshire. Discover exceptional comfort and convenience at the Holiday Inn Express Fleet, ideally situated in the heart of Fleet Town Centre. Just 1 mile from Fleet Train Station, with direct trains to London Waterloo, our hotel is also within easy reach of Farnborough Airport and Exhibition Centre (4 miles), the M3 (2 miles), and a quick 13-minute drive from the M25. This prime location provides seamless access to both London Heathrow and London Gatwick airports. Our guests benefit from free on-site parking that is also equipped with two convenient EV charging stations. All guests can benefit from exclusive discounts at a variety of nearby restaurants and bars, all within walking distance. For nature lovers, the Basingstoke Canal is just a 2-minute stroll away, while Fleet Pond, Hampshire’s largest freshwater lake and nature reserve, is a short 5-minute drive. After a busy day, relax in our open-plan lounge, where you can indulge in a selection of snacks and drinks from our 24-hour Express Café and Bar. In the morning, treat yourself to our free buffet breakfast, offering a variety of 6 hot dishes, fresh fruits, pastries, and more. For those on the go, we also provide convenient takeaway breakfast options to help kick-start your day. Whether you are here for business or leisure, the Holiday Inn Express Fleet is your perfect home base for exploring everything the area has to offer.
 
Overall
1 out of 5
1 out of 5
Next to night club
By Aiman from Stockport
Terrible next to night club.
We
Customer avatar
Posted by
onMay 2, 2025
Hi Aiman,
Thank you for being a valued IHG® One Rewards member and for choosing to stay at the Holiday Inn Express Fleet.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I'm sorry to hear about what happened. I shared your feedback with our hotel management, and we will use it to uphold the hotel's standard. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Brand New Holiday Inn Express & Suites Downtown Dahlonega. Dahlonega city is nestled in the foothills of the Blue Ridge Mountains and the hotel is in the close vicinity of Attractions and University of North Georgia! Dahlonega the first US gold rush, nearby wineries and those who wanted to live within the grandeur of the Southern Appalachian Mountains. Hotel offers great historic surroundings along with North Georgia College, Camp Frank D Merrill and historic Dahlonega, GA. Dahlonega's rich history is on display in the historic downtown and the Victorian architecture of the homes. The Gold Museum and the exhibits of artifacts dating back to the gold rush of 1829. Also area also surround by mountainous climate has helped create the perfect setting for five nearby wineries. Hotel is ideal for corporate travel in North Georgia also business area less than one mile from the state's second-oldest college, North Georgia College & State University and Military College. Local companies like Tyson Food Inc. and Koyo Bearings USA are also nearby Northside Hospital.
 
Overall
1 out of 5
1 out of 5
Rude staff
By Vijay69 from Georgia
When speaking with the assistant general manager she said that she was going to call me back or email me but looks like a year later and again no luck. Then a new manager I think her name was Paige she also said she would call back. Come on you could’ve just emailed me the information I asked for but I think I will take our business elsewhere.
Customer avatar
Posted by
onMay 2, 2025
Hi Vijay69,
Thank you for staying at the Holiday Inn Express Dahlonega - University Area and sharing your experience. We appreciate you for being one of our IHG® One Rewards Gold Elite members, and we are grateful for your loyalty since 2023.
We strive to provide excellent and impressive service to all our guests. Our goal is to make your trip welcoming by providing excellent service, and we apologize for not meeting your expectations. I've shared your feedback with our hotel management so they can take prompt measures to prevent a recurrence of the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
1 out of 5
1 out of 5
Extremely Disappointing Experience – Longtime IHG Member
By Johnny
I have been an IHG member since 2017 and have stayed at many of their properties, but my experience at the Crowne Plaza Atlanta was one of the worst I’ve ever had.
After driving 6 hours, my family and I arrived exhausted, only to be given a room with a non-functioning A/C. I reported it immediately, and was told someone would come up to fix it. After waiting over 45 minutes with no help and no updates, I had to go back downstairs and demand a new room — something that should’ve been offered from the start.
It took almost 1.5 hours after checking in before we could finally settle into a functional room. Unfortunately, the new room wasn’t much better. The bathroom tub had severe drainage issues, and every time we took a shower, it would fill with water around our feet. To top it off, the bathroom had no soap. I requested soap from the front desk, but no one ever brought it.
I expected much better from a Crowne Plaza and from IHG. This was not only inconvenient, it was completely unacceptable. Very disappointing stay.
Customer avatar
Posted by
onMay 2, 2025
Hi Johnny,
Thank you for staying at the Crowne Plaza Hotels & Resorts Atlanta - Midtown and sharing your experience. We appreciate you for being one of our IHG® One Rewards members, and we are grateful for your loyalty since 2017.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Escape to beachfront bliss at Crowne Plaza Ventura Beach with stunning ocean and mountain views. Minutes from downtown Ventura and a short drive from Santa Barbara, our pet-friendly hotel is the only beachfront property directly on the sand in Ventura Beach, making it the perfect home base for exploring the Southern California Gold Coast. Attend an event at the Ventura County Fairgrounds & Event Center, just steps away from the hotel, shop at the Camarillo Outlets, catch the long waves at C Street, stroll Ventura Botanical Gardens, and relax at Moofish Café or Aqua Beachfront Bar with a refreshing cocktail. Take a dip in our heated outdoor pool or enjoy direct beach access. Stay active at our 24/7 Fitness Center, host meetings and events in our 11 dynamic venues, and savor delicious local ocean-to-table cuisine at our restaurants. At day’s end, unwind in spacious rooms with plush bedding, balconies overlooking the Pacific Ocean, spa-inspired bathrooms, and upscale amenities. Your Ventura Beach adventure awaits!
 
Overall
1 out of 5
1 out of 5
Simply a terrible stay!
By MadMH from California
Unwilling staff to take any action or offer any resolution after I informed them about lack of hot water. The front desk attendant completely disregarded my concerns and became rude and aggressive towards me. Have never experienced this!
Customer avatar
Posted by
onMay 2, 2025
Hi Valued Guest,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Crowne Plaza Ventura Beach.
We exist to provide high-quality standards to our guests, and I'm sorry to hear about your experience. I shared your feedback with our hotel management to increase customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
1 out of 5
1 out of 5
Worst experience ever
By Trez from Jacksonville Fl
Drove from Florida to Atlanta just to drive back to Florida with a busted window from a car break in(paid for valet).we haven’t heard anything from the hotel and been almost a week.. this was by far the worst hotel experience I’ve had in my life.
Customer avatar
Posted by
onMay 2, 2025
Hi Trez,
Thank you for staying at Staybridge Suites Atlanta - Midtown and sharing your experience. We appreciate you for choosing IHG® Hotels & Resorts as your travel partner.
Our goal has always been to provide our guests with the best hospitality service and exceptional guest experience, and sorry for what happened during your stay with us. I have shared your comments with the hotel management and will use your review to help us improve our service and keep developing ways to prevent any issues from reoccurring. I have also sent you a private message to discuss this further.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Redwood National Park The Holiday Inn Express Redwood National Park is located on scenic Coast Highway 101 and the perfect location for your trip to the Redwood National & State Park. We are minutes from the Klamath Jet Boats (seasonal operation only) and Trees of Mystery which are considered must sees on any trip to this World Heritage Site. Our Holiday Inn Express Redwood National Park is only thirty minutes from the Del Norte County Airport and six hours from San Francisco International Airport and the only branded hotel located inside the Redwood National and State Park.
 
Overall
2 out of 5
2 out of 5
Old, dirty and disrepair
By Mynickname13
Rooms were dirty and old. Not many options in the area, but worst HIE I ever stayed at.
Customer avatar
Posted by
onMay 2, 2025
Hi Mynickname13,
Thank you for staying at Holiday Inn Express Klamath - Redwood National Park Area and for taking the time to share your feedback. We appreciate you for being one of our IHG® One Rewards members since 2018.
We strive to provide excellent and impressive service to all our guests, and I'm sorry we did not meet your expectations. We understand how important a clean and restful environment is to our guests, and we will work with our staff to deliver an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Holiday Inn Express & Suites Atlanta Buckhead Area hotel. Our location near Emory University, Children’s Healthcare, Piedmont Hospital, Shepherd Center and Mercedes Benz Stadium is perfect for business and leisure travelers alike. Our hotel is only three miles away from Mercedes Benz Stadium and Arena, which makes it a very convenient place to stay if you are planning to attend a Falcons Football game, a concert, a show, or an event like the annual Chick-fil-A Bowl . While in Atlanta, be sure to explore the CNN Center, King Center , and Georgia Aquarium , just minutes from our hotel. A short drive will take you to the Fox Theatre or Six Flags of Atlanta . In need of retail therapy? Find everything and more at Atlantic Station, Phipps Plaza and Lennox Square . For a more unique shopping experience, check out Buckhead Village , one of Atlanta’s hidden gems; offering boutique shopping, exquisite restaurants, and trendy nightlife options. Several amenities await you at our Atlanta Buckhead hotel. Start your day with complimentary, hot breakfast , and get a workout in our fitness center. Stay productive at our business center, and enjoy our other amenities like complimentary wifi and on-site parking. If you need to host an event, our meeting room is ideal and can hold up to 40 people. We look forward to seeing you soon at the Holiday Inn Express & Suites Atlanta Buckhead
 
Overall
2 out of 5
2 out of 5
Hard to find good help.
By Ricky from Meridian, Ms
I have stayed at this location many times, but the last 2 stays they had terrible customer service. I will not be returning to that property again.
Customer avatar
Posted by
onMay 2, 2025
Hi Ricky,
Thank you for staying at Holiday Inn Express Atlanta Buckhead and sharing your experience. We appreciate you for being one of our IHG® One Rewards Platinum Elite and Ambassador members, and we are grateful for your loyalty since 2023.
We aim to make your trip welcoming by providing excellent service and meeting the highest standards of accommodations. I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With easy access to Boston, Providence, and Worcester, Holiday Inn Express Boston-Milford is the perfect choice for travelers. Located off I-495, our hotel is near attractions like Xfinity Center, Wrentham Premium Outlets, the New England Sports Center, Patriots Place and Gillette Stadium, home to the New England Patriots. For a taste of city life, hop on the MBTA train at the Franklin- Foxboro line for a short ride to downtown Boston, where you can explore, the New England Aquarium, Faneuil Hall, and Fenway Park. Business travelers appreciate our proximity to major companies such as Milford Regional Medical Center, Milton Cat, Waters Corporation, Perkin Elmer, Dell EMC, and Hutchinson, all within five miles of the hotel. Enjoy top-notch amenities during your stay, including a well-equipped Fitness Center and an indoor pool. Our spacious rooms feature free Wi-Fi and complimentary breakfast to start your day right.
 
Overall
1 out of 5
1 out of 5
Bed bugs found in bed
By Gguck from Seville ohio
After pulling the bed covers back after 3 nights of stays we discovered a bed bug. Shared it with manager. He was apologetic
Customer avatar
Posted by
onMay 2, 2025
Hi Gguck,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express Boston-Milford.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. I shared your feedback with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Plano-Richardson, conveniently located at the Coit Road exit off the George Bush Turnpike in North Dallas between Plano and Richardson. Staybridge Suites offers business travelers, families and groups, a comfortable and affordable place to stay. We are just minutes away from Nokia, Atmos Energy, Lennox, Dell/EMC, Highland Springs, Service Experts, AT&T, State Farm, and The University of Texas at Dallas. If you prefer shopping, The Shops at Willow Bend are within 5 miles. Baylor and Plano Medical hospitals are both within 1 mile. Whether you are in the Dallas area for a weekend or an extended stay, our suites offer a comfortable, safe and friendly atmosphere, with all the amenities for an enjoyable visit. At Staybridge Suites, we will provide you with everything you need for an extremely comfortable stay. From our spacious living quarters to our complimentary daily hot breakfast, year round indoor pool & hot tub and shuttle service, our mission is to make Staybridge Suites your home away from home. Dinner is on us every Monday, Tuesday, and Wednesday with complimentary beer, wine, and soda. When traveling to the Plano Richardson area, you want to be confident your accommodations will meet your every need. The Staybridge Suites has been meticulously created to do just that. No hassles. No mysteries. Just an extraordinary experience where we focus on you!
 
Overall
3 out of 5
3 out of 5
not to my satisfaction
By BeBe from cedar park, tx
Our reservation DID NOT request a handicap room. The clerk was very kind and showed us the only handicap room which was VERY far from the elevator and too much walking so she showed us a room with 2 beds (requested) but didn't have a higher toilet which we thought we could handle as room availability was getting short. However, it was a very small bathroom and hard to get in and close the door.
I had spoken directly to the IHG reservations and he assured me we had a handicap room with grab bars and higher toilet. That was not the case and our rewards points were not available at that time. So we started off on the wrong foot to begin with and therefore not happy with the room overall. The tub was stained and very hard to get into.
Customer avatar
Posted by
onMay 2, 2025
Hi BeBe,
Thank you for staying at Staybridge Suites Plano - Richardson Area and sharing your experience. Hosting one of our IHG® One Rewards members is a pleasure, and we appreciate your loyalty since 2012.
We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting, and I'm sorry about what happened during your stay. IHG® Hotels and Resorts cares about your experience, and I appreciate your taking the time to let us know. What you described isn’t what we want for any guest, and the hotel must take steps to prevent this from happening again. I have also sent you a private message to discuss this further.
We appreciate your choosing our hotel for your accommodation needs. I hope you stay with us again.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.