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- Review comment count77565
- Helpfulness votes355
- First review commentFebruary 14, 2017
- Last review commentMay 5, 2025
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Corporate's Review Comments
Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies.
Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center.
Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
Overall
1 out of 5
Worst experience yet
By MemphisGuest
from St. Louis
We were not warned ahead of time that the HVAC system was broken. Upon arrival, we were asked to preview our rooms to check the heat level before we decided to stay. It took two rooms to find a comfortable room. Even then, box fans were there to keep us cool. The room we were given needed much repair. The elevator lights were broken, and we had to ride in dark elevators in the middle of the night. I also needed some alergy meds in which the hotel did not carry in any convenience mart.
Posted byCorporate
onMay 3, 2025
Hi MemphisGuest,
Thank you for being one of our IHG® One Rewards Gold Elite members and for choosing to stay at the Holiday Inn Memphis-Downtown (Beale St.).
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. I shared your feedback with our hotel management so that we can improve and deliver exceptional hospitality. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Holiday Inn Express® Hotel and Suites Ashland, Kentucky is conveniently located off Interstate-64, Exit 185, adjacent to US Routes 60 and 180.
Our highly rated hotel is located just minutes from Boyd County Convention & Arts Center, the Ashland, Kentucky Art District, Camp Landing Entertainment District featuring Malibu Jacks Indoor Theme Park along with local dining favorites. Enjoy the lush scenery Ashland Central Park has to offer while catching a pickle ball game or enjoying the all- inclusive playgrounds. The Highlands Museum and Discovery Center is close by as well as the historic Paramount Arts Center offers a diverse selection of entertainment from comedy to some of the biggest names in music. Adventure awaits at the 7000 acre Rush Off Road for motorsport enthusiasts.
Hosting an event? Our 24-hour Business Center can be used to prepare for the event, meeting, or reunion you're planning in our 625-square-foot meeting room.
Whether business or leisure brings you to Ashland, Kentucky, our hotel's thoughtful amenities can satisfy your needs. Stay connected to your family or your office with high-speed WiFi access. Burn calories in a state-of-the-art Fitness Center and then relax and unwind in our heated indoor pool. The Express Start Breakfast Bar is a delicious start to your day. Enjoy an unforgettable experience filled with southern hospitality when you stay at Holiday Inn Express & Suites, Ashland, Kentucky.
Overall1 out of 5
No response to cancellation request after property not on condition advertised.
By Mack
from Ohio
Booked and called to find out pool hours. After finding out pool was undergoing renovations, I cancelled. This was within twenty minutes of booking. I have heard absolutely no response from my request to cancel, even after two emails. Instead, my card was billed and I am asked to write a review .
Posted byCorporate
onMay 3, 2025
Hi Mack,
Thank you for choosing the Holiday Inn Express Ashland as part of your future stay, and it's a pleasure having you as one of our valued guests.
We strive to maintain clarity and fairness in all our charges. I'm sorry to learn about the situation you encountered with the reservation. Your feedback is important to us, and I’ve taken the necessary steps to alert our hotel team about your experience you've shared. We’re dedicated to enhancing our services and will make sure your comments are taken seriously.
We hope to have the pleasure of your company soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Hotel and Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon will not be disappointed by our hotel, located just off I-57 between Effingham & Champaign. We offer you proximity to many local attractions including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park, and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, Lake Shelbyville (11,000 Acres of Water), Rockome Gardens, and shopping at the Tanger Outlet Mall.
Situated in a suburban area of Mattoon, Illinois, our hotel is close to several companies including Hydro Incorporated, Mediacom, Bimbo Bakeries, Rural King, Sarah Bush Lincoln Medical Center, and the Mattoon Softball Complex. In addition, we provide a Business Center with a fax machine, printer, copier, public computer, and free high-speed, wired and wireless Internet access.
Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24-hour fitness facility, on-site parking, and free Wi-Fi. Each of our guest rooms are equipped with plush bedding, 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers.
Whatever brings you to Mattoon, IL, be our guest at the Holiday Inn Express & Suites Mattoon
Overall2 out of 5
Dirty hotel
By Benn
from Illinois
The hotel was very dirty and smelled bad I would not recommend this hotel to anyone
Posted byCorporate
onMay 3, 2025
Hi Benn,
Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the Holiday Inn Express & Suites Mattoon.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We ensure that our hotels are always clean, and I've shared your feedback with our hotel management so that our housekeeping team can take the necessary steps to address your comments for us to improve and deliver exceptional hospitality.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Express Bengaluru Bommasandra is the only International branded hotel situated in Bommasandra near Electronic city, Bengaluru. The hotel is conveniently located near Electronic City - Jigani - Bommasandra industrial area.
We are conveniently perched along the National Highway and just a short drive from the city buzz, we're the go-to choice for corporate guests who appreciate a perfect blend of style and practicality.
Embark on a culinary adventure at our all-day dining restaurant, boasting a diverse menu to satisfy every craving. Our versatile meeting rooms seamlessly blend work and play, while fitness enthusiasts can rejuvenate at our well-equipped fitness center. At Holiday Inn Express Bengaluru Bommasandra, we ensure a hassle-free stay filled with excitement and relaxed vibes.
Overall2 out of 5
Poor Service
By ANANT RATNAKER
from New Delhi
for last 3 month I am staying in this property, as per my experience handling customer issues is a big concern may due to limited number of staff in hotel. This time I have ROOM NUMBER 331 in front of lift lobby which was not comfortable all the time, I requested to see possibility to change room, but no one came back to me. If this kind of poor service again n again, I may not be staying here. Hotel Manager is super busy person, I tried to contact him during my Jan-25 stay but he never responded on mobile.
Gym is too small and only one trademill.
Gym is too small and only one trademill.
Posted byCorporate
onMay 3, 2025
Hi Anant Ratnaker,
Thank you for being a valued IHG® One Rewards Gold Elite member and for choosing to stay at the Holiday Inn Express Bengaluru Bommasandra.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I'm sorry to hear about your experience. Your feedback is important to us, so I've shared it with our hotel management, and we will use it to uphold the hotel standard.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
" Whether you know us as the Big Easy, the birthplace of jazz, or the Crescent City, New Orleans, and the Holiday Inn Express New Orleans St. Charles welcomes you.
Our hotel is in the heart of the Warehouse Arts District , right on the main route for Mardi Gras parades, and steps away from the National WWII Museum , Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar.
Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, Bourbon Street, Cafe du Monde, Harrah's Casino, and the Garden District.
Sports fans will enjoy being blocks away from the Caesars Superdome and Smoothie King Center, while our business travelers will have easy access to the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center.
Many universities are within a short distance from our hotel, like Tulane University, Loyola University of New Orleans, Dillard University, and the University of New Orleans.
For adventure seekers, head eight minutes downtown and visit the Audubon Institute's Insectarium and Aquarium of the Americas, or give yourself an extra 10 minutes and let nature envelop you in City Park, a 1,500-acre public park.
For art fans, venture over to the New Orleans Museum of Art, Besthoff Sculpture Garden, Dueling Oaks, and Storyland Village. A few skips from City Park, festival goers will revel at Jazz Fest in the Fairgrounds Race Track. "
Overall1 out of 5
Not handicapped accessible, beds unsafe
By Unhappy Guest
from Midwest
You apparently didn't read my last review. Our stay sucked! The queen bed was above waist high -- it was almost impossible to get in, especially with a bad leg. The hassocks were on wheels so they slid out while trying to climb into bed -- definitely a safety hazard. There was a 3" ledge to get into the wheelchair accessible shower which made it unaccessible; access to the adjustable shower head left way to high for my 5'3" to reach standing; aisles too narrow for a person to pass the desk chair if occupied; desk too narrow for our laptop; no lights in the headboard -- missing bulbs. The king room wasn't much better except the bed was 6" lower - but still above butt high for our handicapped cousin. Only one safety rail in the shower on the opposite side of the faucet; again access to the shower was left way high. Staff, especially the night crew was not caring or helpful. Day crew listened but no suggestions. No other handicap rooms were available. We were so miserable we left a day early -- we were not charged for the extra day but the airlines charged us for changing the flight. The WWII museum has you on their list of recommended facilities. They will not be recommending the Holiday Inn for their aging visitors. We have stayed in low end hotels with better accommodations.
Posted byCorporate
onMay 3, 2025
Hi Valued Guest,
It's always a pleasure hosting you as one of our IHG One Rewards members, and thank you for your stay at the Holiday Inn Express New Orleans - Arts District.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn about the situation. I have shared your comments with our hotel management for reference and improvement, and also sent you an email to discuss your experience further.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to EVEN Hotel Miami-Airport, where purposeful wellness meets relaxation in a modern setting. Our family-friendly hotel is not only ideal for business travelers and cruise-goers but also for furry friends as we are pet-friendly.
Relax by our resort-style outdoor pool, recharge in our fitness center, and refuel with balanced meals at EVEN Kitchen & Bar. Enjoy our spacious rooms, free Wi-Fi, and free airport shuttle so you can sail seamlessly into your next adventure.
Explore the artistic havens of Little Havana, Wynwood, and the chic shopping of Brickell City Center, Dolphin Mall, and Coral Gables. Take a thrilling airboat ride in Everglades National Park, visit LoanDepot Park, or stroll the renowned Miami Beach.
Overall1 out of 5
Avoid this hotel.
By Kris
from Milwaukee, Wisconsin.
Bad experience. Room floors and carpet were dirty. Housekeepers kept loud conversations in the early morning hours in the hallway.
No room service from 9:00 am till 10:00 pm
No apologies from hotel staff. Not recognized as Gold member. Avoid this hotel.
No room service from 9:00 am till 10:00 pm
No apologies from hotel staff. Not recognized as Gold member. Avoid this hotel.
Posted byCorporate
onMay 3, 2025
Hi Kris,
We are glad to host one of our IHG One Rewards Gold Elite members. Thank you for choosing to stay at the EVEN Hotels Miami - Airport.
While our hotel offers guests a flexible and convenient environment to recharge, I am sorry to learn that your visit didn’t go as smoothly as we had hoped. I have shared your comments with our hotel team, and I am confident they will use with for future improvements. I've also sent you an email to discuss the situation further.
We are grateful for the opportunity to be part of your visit.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Stay Your Way at the Holiday Inn® Timonium
When you are looking for hotels near Baltimore, choose our Timonium Baltimore North hotel offering close proximity to popular attractions such as Maryland State Fairgrounds, Baltimore's Inner Harbor, Oriole Park at Camden Yards and Ravens Stadium.
Ideal location when visiting for work with nearby companies McCormick, Textron, Becton Dickinson, Sinclair Broadcasting, Pall Corporation, EA Engineering, UPS and more. Holiday Inn Timonium Baltimore is also close to several area hospitals and universities, such as, GBMC, Johns Hopkins, Towson University, Goucher and Loyola.
Our guests love the many amenities and services we offer including a 24-hour business center with copy and fax services, outdoor pool, on-site Chili's Restaurant and high speed WIFI throughout the hotel. Our newly renovated rooms are equipped with multiple, conveniently placed outlets and designed to optimize space for work efficiency.
Overall1 out of 5
Disrespectful staff
By Ms. Susan
from Virginia
i have a Medical Alert Service dog and a Medical Alert Service dog in training. I called TWICE prior to my stay to verify that she was allowed in the hotel because the Google search and the IHG website for the hotel were in conflict. Upon arriving in the late afternoon I was met at the front desk by two women both of which were rude and disrespectful towards me. I explained that I HAD called and verified her acceptance. I asked to speak to the manager and was denied my request. The woman named “Dee “ removed her name tag when I asked her name. “Dee” inserted herself into my conversation with the other representative and was incredibly rude, unprofessional, antagonistic and interrupted me every time I tried to explain my situation to the representative checking me in. She needs to be fired in my opinion.
Posted byCorporate
onMay 4, 2025
Hi Ms. Susan,
It's always a pleasure hosting you as one of our members of IHG One Rewards. Thank you for choosing to stay at the Holiday Inn Timonium - Baltimore North.
Our hotel is known for service and comfort, and I'm sorry that it's not the situation this time. I've shared your comments with our hotel team, as we are committed to learning from this and making the necessary changes to ensure a better stay in the future. I’ve also sent you an email so we can discuss your situation further.
We are grateful for the opportunity to be part of your visit.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Enjoy New Iberia Hotel's Terrific Service & Perks. The Candlewood Suites® New Iberia - Avery Island extended stay hotel is located off the 49/90 corridor with easy access to the city's top attractions and major businesses. This unique bayou area has a rich history in the oil & gas, salt mining, and sugar cane industries in and around New Iberia. Lodging at the Candlewood Suites® New Iberia hotel is a great way to explore it all. Whether meetings or sightseeing brings you to New Iberia, your suite's relaxing atmosphere and convenient amenities welcome you home each day. Spend more time with clients and less time commuting thanks to our easy access to area businesses including Baker Hughes, Compass Minerals, Orion Carbon Black, Halliburton, Morton Salt, and others around New Iberia. All suites include a fully equipped kitchen for convenient in-room meal prep. Enjoy an evening of grilling outdoors next to our sparkling pool. New Iberia is alive with history and unique bayou culture. You'll be captivated by Cajun life, from the shallow-water swamps filled with alligators to sightseeing "hot spots" like McIlhenny Tabasco Factory, Konriko Rice Mill and more inside New Iberia. Lodging at this hotel ensures you'll enjoy consistent service and convenient amenities such as free Wi-Fi access, free 24-hour laundry and Fitness Center. The Candlewood Cupboard, open 24/7 offers Free Coffee and A La Carte Breakfast Items, Snacks and Drinks for purchase. We are 100% non-smoking!
Overall2 out of 5
The only thing that worked was the wi-fi.
By Josh
from Texas
There was no hot water in my room. My toilet wouldn't flush. The dishes in the kitchen were filthy. My room phone didn't work. The light in the bathroom constantly flickered. The hotel doesn't offer breakfast; just complimentary coffee, but he coffee machine was out of order. The majority of the machines in the laundry area and fitness center were also out of order. The staff was friendly, but seemed powerless to help with any concerns.
Posted byCorporate
onMay 4, 2025
Hi Josh,
We truly value your continued loyalty as an IHG One Rewards member, and we’re grateful you chose to stay with us at the Candlewood Suites New Iberia.
We dedicate ourselves to providing a relaxing and comfortable stay, and I am sorry to learn about the situation. Your feedback is valuable to us. I've shared it with our local hotel, and it will help us continuously enhance our guests' experience. We truly appreciate your time and insights.
We hope to have the opportunity to welcome you soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The hotel is conveniently in the heart of Covington, Georgia, famously known as the "Hollywood of the South." Holiday Inn Express & Suites Covington is your gateway to local businesses and iconic attractions. Nestled near Three Ring Studios, off I-20, our hotel is a stone's throw from the filming locations of popular TV series like Vampire Diaries and Sweet Magnolias. Explore Historic Covington Square and dine at Mystic Grill. Take a short drive to Downtown Atlanta to explore the Georgia Aquarium, CNN Center, World of Coke, and Stone Mountain Park.
Business travelers enjoy proximity to Hartfield Jackson International Airport and companies including Facebook Data Center, Takeda Pharmaceutical, Michelin, Becton Dickinson, Rivian, General Mills, and Emory Oxford University.
Start each day with our complimentary breakfast buffet, stay active in our Fitness Center, and unwind in our outdoor pool. From meeting spaces to free Wi-Fi and free parking, we offer everything you need for an unforgettable stay in Covington, GA!
Overall3 out of 5
Room smelled like really stinky feet. Even bought odoban
By Sovine
from Sugar hill, ga
Room smelled like really stinky feet. Even bought odorban, didn't help. Shower was very slippery.
Posted byCorporate
onMay 4, 2025
Hi Sovine,
We're truly happy about your stay at the Holiday Inn Express Covington, and thank you for being one of our IHG One Rewards members.
We dedicate ourselves to providing a great place to rest, and I am sorry to learn that some aspects of your visit turned out otherwise. I've shared your comments with our local hotel, and we are grateful that you've shared detailed feedback on your stay and helped us identify what can be done better.
We hope to have the opportunity to welcome you back for a much-improved stay in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
We extend a warm, South Mississippi welcome to the Holiday Inn Hattiesburg-North !
Holiday Inn Hattiesburg-North offers everything you need for a comfortable, vibrant stay in the "Hub City." We are conveniently located just across the street from Lake Terrace Convention Center , just off the intersection of I-59 and US 49, and less than 10 minutes from the Hattiesburg-Laurel Regional Airport. The hotel is a short drive from Camp Shelby Joint Forces Training Center , MS Armed Forces Museum , Forrest General Hospital , Howard Industries Technology Park, Merit Health , the University of Southern Mississippi , and William Carey University .
Our guests choose our hotel because they value modern comfort with a family friendly atmosphere, corporate convenience, and a place that feels like home!
With complimentary Wi-Fi, flexible meeting spaces and an on-site restaurant the Holiday Inn Hattiesburg-North has it all! Stay with us and enjoy a saltwater outdoor pool and state of the art fitness center . Then top off your stay with a gourmet burger or delicious steak from our Burger Theory Restaurant. Pamper yourself in modern rooms that are an oasis of comfort.
Overall3 out of 5
Great bed
By CJC retired love to trave
from mid Indiana
When we arrived at the front desk got checked in I asked the front desk ladie if we got a water or little bag of goodies ( we are diamond elite} she said no after all this is Kentucky. The new coffee machine are great. We got up early so didn't have breakfast. Try your luck, after all you are in Kentucky.
Posted byCorporate
onMay 4, 2025
Hi CJC retired love to trave,
We appreciate you choosing to stay at the Holiday Inn Indianapolis Airport, and thank you for being one of our IHG One Rewards Diamond Elite members.
We strive to offer our guests friendly services and modern facilities, and I'm sorry to learn about the situation. I've shared your comments with our hotel management, and I'm confident your feedback will be used to make the necessary improvements.
We look forward to the opportunity to welcome you back for a much-enhanced stay next time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.